Epsom and Ewell Borough Council Health and Safety Intervention

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					   Epsom & Ewell Borough Council Health and Safety Intervention
                        Plan 2008-2009
Introduction

Epsom & Ewell Borough Council has a duty to enforce the Health and Safety at Work etc Act 1974
and associated regulations within its district. The Council has enforcement responsibilities in many
areas including retail units, offices, warehousing, catering premises, leisure and entertainment
premises, consumer services such as beauty parlours and tattooists and tyre and exhaust fitters -
the vast majority of areas the public has access to.

The primary objective of the health and safety service placed within the Environmental Health
Service at Epsom & Ewell Borough Council is to protect workers and the public from hazards
arising from work activities and to seek improvement in working conditions in terms of health,
safety and welfare.

This intervention plan sets out the overall aim of the service and identifies specific areas where we
will prioritise our efforts in line with the better regulation concepts of modern regulatory
enforcement.




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Contents
Service aim and objectives ................................................................................................................3
Key Delivery Priorities........................................................................................................................3
  Measureable Targets .................................................................................................................... 4
Review of 2007-2008 Service Plan....................................................................................................4
 Proactive ....................................................................................................................................... 4
 Reactive ........................................................................................................................................ 4
 Formal action................................................................................................................................. 5
 New initiatives in 2007-2008 ......................................................................................................... 5
Appendix 1 – 2008-2009 priority area: Noise at work - delivery plan.................................................6
Appendix 2 – 2008-2009 priority area: Slips, trips and falls in catering premises - delivery plan ......8
Appendix 3 – 2008-2009 priority area: Stress at work - delivery plan..............................................10
Appendix 4 – 2008-2009 priority area: Musculoskeletal disorders - delivery plan ...........................12




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Service aim and objectives

The primary objective of the health and safety service placed within the Environmental Health
Service at Epsom & Ewell Borough Council is to protect workers and the public from hazards
arising from work activities and to seek improvement in working conditions in terms of health,
safety and welfare.

We will do this by both proactive and reactive measures.


Key Delivery Priorities

   1. A proactive intervention programme which prioritises high risk or poor performing
      businesses over low risk businesses

   2. Maintenance of a scheme for the self assessment of the borough’s lower risk businesses
      and following up those who do not respond or require a preventative visit

   3. Investigating workplace accidents in line with the service’s new accident investigation policy

   4. Responding to service requests in line with the service’s standards and the Council’s
      customer charter.

   5. Delivery of identified Fit3 priorities

   Fit3 is the HSE’s strategic delivery programme based on analysis of trends in injury and ill
   health in national workplaces. Fit for work, fit for life, fit for tomorrow (Fit3) topics are
   strategically aimed at securing improvement in these specific areas. The service has selected 4
   topics out of the national Fit3 portfolio for local action.

       •   Noise at work
           Supporting publicity and the implementation of the 2005 Control of Noise at Work
           Regulations for the leisure and entertainment industries. Appendix 1 contains the
           project proposals for this campaign.

       •   Slips, trips and falls in catering premises
           Identified from local accident statistics which recorded this area as one of the most
           frequent types of accident reported in Epsom & Ewell. Appendix 2 contains the project
           proposals for this campaign.

       •   Stress at work
           High national priority and local Surrey authorities target for 2008/2009. Also to be
           included with this is the local strategic partnership’s/alcohol sub group priority of
           promoting alcohol/substance misuse policies in local businesses. Appendix 3 contains
           the project proposals for this campaign.

       •   Musculoskeletal disorders
           Identified from local accident statistics as being the second most frequent category of
           occupational ill health. Project will focus on backs in the first instance but will also
           address the causes of musculoskeletal disorders such as incorrect lifting. Appendix 4
           contains the project proposals for this campaign.




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We will seek opportunities to work in partnership with HSE inspectors to secure action by relevant
duty holders in premises which are jointly enforced.

We will additionally work with partnerships to support the targeted work programme and better
achieve our aims and will seek opportunities to work in conjunction with the service’s other
responsibilities in respect of food hygiene, smoke free and pollution control to reduce the
regulatory burden on businesses.

The service will base its enforcement decisions on the adopted enforcement policy for
Environmental Health, the Enforcement Concordat, and the Health and Safety Commission’s
Enforcement Management Model. This will ensure proportionate, consistent, transparent and
accountable enforcement decisions are made.

The service will ensure its inspectorate is competent by training and development through the
already established performance appraisal system and by supporting officers with additional study
and qualifications.


Measureable Targets
       •    We aim to inspect 100% of high and higher risk businesses (Category A – B4) within +/-
            28 days of their due date. Low risk businesses are dealt with by means of a self
            assessment questionnaire. Monitoring of this target is carried out by departmental
            management and by the Director of Operations.

       •    We will not investigate all accidents reported to us. Instead we aim to investigate 100%
            of those accidents which meet the local accident investigation criteria.

       •    We aim to respond to 96% of service requests (complaints about businesses) within the
            published response times of 3 working days for non serious health and safety matters
            and 1 working day for urgent matters.


Review of 2007-2008 Service Plan

Proactive
100% of high risk due inspections were completed amounting to 175 visits. An additional 30 desk
top evaluations were made of low risk premises plus follow up visits as required. 7 revisits were
carried out to check on progress of work and to follow up issues raised.

30 in depth topic based inspections were conducted into 2007-2008 prioritised areas which were:

Slips and Trips
Falls from Height
Workplace Transport
Contact dermatitis
Occupational Asthma
Cancer-asbestos
Stress
Moving goods safely


Reactive
The service devised and adopted new accident investigation criteria and investigated 100% of
those accidents which met those criteria. This represented 19 separate investigations including
the investigation of one fatality where a report was made to the Coroner.


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The service received and acted on 31 requests for service (up from 22 in 2006-2007) including 6
reports of dangerous lifts in premises.


Formal action
The service took formal action on 4 occasions to both prohibit the use of, and require
improvements in items of machinery which were in a dangerous condition. The service prosecuted
one restaurant owner for lack of maintenance on an electrical installation resulting in danger to his
staff. He was fined £8000 for this offence.


New initiatives in 2007-2008
The service was responsible for the implementation of the smoke free laws requiring all enclosed
public areas and all workplaces to be smoke free. This entailed advisory visits to 169 premises
amounting to an additional 30 hours of contact with business.

The service explored increased partnership working with HSE inspectors which resulted in joint
delivery of inspections and shadowing of roles. Through this activity, additional experience was
gained in health and safety enforcement from a non local authority perspective.




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Appendix 1 – 2008-2009 priority area: Noise at work - delivery plan

        Noise in the Music and Entertainment Sector: project proposals

Aim of the Project

This project aims to raise awareness in the music and entertainment sector for the Control of Noise at Work
Regulations 2005 which come into force for this sector from April 1st 2008 replacing current legislation. The
intention of the project is to ensure that businesses are compliant with the legislation and to promote good
practice.

Proposed Dates

Due to the delay in provision of information and training proposed dates June – Sept 2008. This would
ensure training of officer(s) has been undertaken and the current guidance is in place.

Why?

    •    There is evidence that exposure to live music can cause hearing damage including hearing loss and
         tinnitus.
    •    Noise at work can be a safety hazard interfering with communication and warnings.
    •    The Control of Noise at Work Regulations require employers to take actions to assess risks to
         employees from noise at work and to undertake measures to reduce the noise exposure producing
         this risk. The 2005 Regulations come into force for the music and entertainment sector in April 2008.
    •    Noise at work in the music and entertainment sector is an agreed Surrey Study Group target for
         2008/2009 and is also a medium priority on the 2008/09 Health and Safety Executive (HSE) Fit3
         prioritised project portfolio.

Written Resources

1. Information leaflet for employers outlining what they are required to do to comply with the legislation.
Include information regarding good practice relating to the reduction of noise risks and pertinent information
contained in the HSE’s Sound Advice web-guide when it is published July 2008.

2. Order HSE’s ‘Protect your hearing or lose it’ pocket books aimed at employees. Supply to relevant
premises to provide information to employees.

Other Resources

Staff: time
Financial: staff time and cost of printing any leaflets (done in-house or ordered free from HSE to minimise
cost)

Target Group

Music and entertainment sectors are defined in the Noise Regulations as ‘all workplaces where a) live music
is played or b) recorded music is played in a restaurant, bar, public house, discothèque or nightclub, or
alongside live music or a live dramatic or dance performance’.

The project will seek to liaise with Licensing Department as well as local knowledge to identify those
premises which fall in the above definition. All such premises will be targeted through provision of
information. Those deemed high risk i.e. due to frequency and duration of music playing, and level of noise
produced will be visited by an officer.

Method

    •    Provide information pack for employers (and HSE pocket books) through post or during visit.
    •    To undertake a focused inspection considering noise risks. Create an aide memoire to assist in
         consistent and targeted inspections.


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   •   To undertake an informal discussion with the proprietor as to how they are managing the risk, what
       control measures are in place, whether these are appropriate and how they are monitoring the noise.
       This will be followed up in a written document or using other enforcement action as necessary as per
       EMM.
   •   Consider whether a local press campaign would be of benefit – consult with Communications Team.

Evaluation of Campaign

Review of any formal enforcement measures undertaken.

Quantify improvement in compliance between the beginning of the intervention and end.




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Appendix 2 – 2008-2009 priority area: Slips, trips and falls in catering premises -
delivery plan


                             Slips in catering: project proposals

Aim of the programme

This project aims to complement the HSE ‘Shattered Lives’ campaign. The purpose is to ‘raise awareness of
the risks and help those involved to take simple action that will prevent slips trips and falls.’

Proposed Dates

To follow on from the national campaign by the HSE the project is proposed to run from April – June 2008.

Why?
  •      Slips and trips are the most common cause of major injuries at work.
  •      They are one of the main causes of over-3-day injuries and injuries to members of the public.
  •      Slips and trips in the food industry are approx 4 times that of any other industry.
  •      Slips in catering and food retail are a high priority on the 2008/09 HSE fit3 prioritised project portfolio.

Written Resources

50 ‘Stop slips in kitchen’ packs ordered from HSE books

Packs contain:

Covering letter
4 Leaflets covering top tips, choice of footwear, good practice guide particularly focusing on types of floor
and controls measures, floor cleaning
2 posters

Other Resources

Staff: time
Financial: staff time and cost of printing any leaflets (done in-house or ordered free from HSE to minimise
cost)

Target Group

The Fit3 prioritised portfolio 2008/09 specifies that large food retail outlets and operators of kitchens in hotels
and catering should be a target for the slips project. Therefore it is proposed that during the time span of the
project large food retail outlets are targeted. It is also proposed that food safety and health and safety
inspections undertaken in appropriate premises during this time are also included in the project. This
reduces the requirement for additional resource and makes effective use of existing resources and
opportunities for intervention.

Method

          Provide HSE Stop slips in kitchen packs during visit.
          To undertake a focused inspection considering slip and trip risks as per the inspection checklist
    (appendix A).
          To undertake an informal discussion with the proprietor as to any improvements which can be
    made. This will be followed up in a written document or using other enforcement action as necessary as
    per EMM.




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Evaluation of Campaign

Review of intervention action undertaken and any improvement measures implemented.


                                              SLIPS AUDIT FORM

   Address:                                                         Date:

   Persons seen:

   Factors                                             Comments
   1. Incidents
    -      Evidence of previous slip & trip
    incidents (accident book)
   2. The Floor
    -      Adequate slip resistance for use?
    -       Any uneven surfaces, holes, changes
    in level, gullies?

   3. Contamination
    -       Evidence of leaking roofs/ machinery?
    -       Visual evidence – current / potential
    contamination e.g. brought in on footwear?
    -       Cleaning regime
   4. Uses
    -       Chilled area leading to moist floor?
    -       Workforce tasks e.g. requirement to
    carry, lift, push, lower or pull loads?
   5. Human Factor
    -       Is suitable footwear worn by staff?
    -       Are staff aware of risks and clean up
    procedures?
   (as appropriate discuss with staff:          near
   misses, awareness etc)
   6. Environment
    -       Is lighting suitable? (shadows, glare)?
    -       Adequate housekeeping?
    (obstructions)?




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Appendix 3 – 2008-2009 priority area: Stress at work - delivery plan

                                     Stress: project proposals

Aim of the Project

The Health and Safety Executive (HSE) states that ‘it is acknowledged that work related stress (WRS) is a
complex topic, and that control strategies for stress are only just emerging. Inspection effort will, therefore,
be targeted towards raising awareness and getting organisations to establish a policy for dealing with WRS
and complete a risk assessment.’ This project aims to initiate EEBC involvement in promoting awareness for
WRS with the predominant purpose of getting organisations to implement a stress policy if they have not
done so already and to also carry out a risk assessment.

Proposed Dates

January – April 2009

Why?

    •    Work-related stress accounts for over a third of all new incidences of ill health.
    •    Each case of work-related stress, depression or anxiety related ill health leads to an average of 30.2
         working days lost.
    •    A total of 13.8 million working days were lost to work-related stress, depression and anxiety in
         2006/07.
    •    Stress is a high priority on the 2008/09 HSE fit 3 prioritised project portfolio.
    •    An agreed Surrey Study Group target for 2008/2009.

Written Resources

1. Aide memoire available from HSE.

2. HSE stress guidance leaflets including ‘Making the stress management standards work’, ‘Working
Together to reduce stress at work: a guide for employees’.

3. HSE Resources from work already undertaken e.g. HSE Power point presentation; Briefing document for
Local Authorities – Managing Work-related stress in the financial services sector’.

Other Resources

Staff: time
Financial: staff time and cost of printing any leaflets (done in-house or ordered free from HSE to minimise
cost)

Target Group

The HSE has identified certain industries where stress is recognised as a risk e.g. call centres, financial
institutions. It also notes that intervention is worthwhile where it is foreseeable that scope exists for making
an effective intervention by changing management systems or work organisation. It does not advocate that
stress should be discussed in small companies where there is no discernible management structure or
where trying to address WRS will have little impact.

Epsom and Ewell contains some large companies including at least one call centre. It is proposed to work
with a selected number of these.

Method

    •    Consider one or two target industries in Epsom e.g. call centre, financial firm.

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    •   To undertake preventative inspection where stress is recognised as a risk e.g. calls centre, and
        where there is scope for making an effective intervention. Approach the organisations in advance to
        gain buy-in for the intervention. Create suitable aide memoire for work related stress based on
        example by HSE and the management standards.

    •   Investigate potential for undertaking a presentation and training session with those targeted
        companies.

    •   Depending on current provision for stress management provide information on case studies and
        methods e.g. the management standards and discuss how these can be implemented into the
        existing organisation.

    •   Evaluate possibility of whether there is scope for joint training event with other members of the
        Surrey Study group.

Evaluation of Campaign

Review the number of stress risk assessments and policies in use before and after the project.




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Appendix 4 – 2008-2009 priority area: Musculoskeletal disorders - delivery plan

                               MSD – Backs : project proposals

Aim of the Project

The purpose of this project is to promote key messages on protecting workers from risk of MSDs, specifically
considering backs, and also the use of lifting aids to assist in reducing risk.

Proposed Dates

Oct – Dec 2008

Why?

    •    HSE target of 8% reduction in the incidence of work-related ill health MSD; MSDs are a high priority
         on the 2008/09 HSE fit3 prioritised project portfolio.
    •    10 million working days lost to MSDs per year
    •    1.2 million people affected
    •    MSDs are made up of approximately 40% backs
    •    Second highest RIDDOR category for EEBC 06/07

Written Resources

1. HSE Better Backs Information Pack.

Other Resources

Staff: time
Financial: staff time and cost of printing any leaflets (done in-house or ordered free from HSE to minimise
cost)

Target Group

As MSD risks are a challenge in all workplaces (not just a few high risk sectors) it is difficult to delineate key
target sectors. However, past RIDDOR and inspections highlight 3 key groups within EEBC with issues
concerning lifting and carrying activities and back related problems; these are as follows:

    1. Large-scale public houses & bars
    2. Haulage warehouses
    3. Retail supplying heavy weighted goods e.g. white goods, carpets, and electronics.

Method

             •   Provide Better Backs information pack for employers through post or during visit.
             •   To undertake a focused inspection considering manual handling risks.             An inspection
                 checklist is to be formulated to use as an aide memoire.
             •   To undertake an informal discussion with the proprietor as to how they are presently
                 managing the risk, what tasks are undertaken, what control measures are in place, whether
                 these are appropriate and how they are monitoring manual handling. This will be followed
                 up in a written document or using other enforcement action as necessary as per EMM.
             •   Review potential for advertising the campaign in local press; consult with Communications
                 Team.

Evaluation of Campaign
Review of any intervention action undertaken and improvements made to reduce risk of harm occurring.



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Additional Notes

Consider weight of goods being moved, no. of RIDDOR, access, resources of national companies to provide
training in house, other campaigns being undertaken – decision to focus on

Target those premises which had RIDDORs from last 2 years through information pack and discussion –
possible to have a meeting with groups –
success of this.

Target large retail e.g. Sainsburys, Waitrose, TK Maxx, Wilkinsons, Homebase,
Deliveries and handling by supplier / retailer e.g. barrel and crate handling public houses / cafes; white
goods and TVs, mattresses, carpets, general movement in house e.g. catering & hospitality ind.

MSD risks are a challenge in all workplaces (not just a few high risk sectors).
Incidence rates of self reported musculoskeletal disorders by industry estimate statistically significantly
higher rates in construction, transport, storage and communication and health and social work. The lowest
rates of self reported musculoskeletal disorders by industry include, hotels and restaurants, real estate,
renting and business activities and education


During the inspection – consideration needs to be given to the work in progress and discussion of tasks with
mgt and staff

Consider premises where weight of products is high e.g. some retail stores e.g. carpets, electronics,
supermarkets; warehousing; public houses & hotels.
Guidance and regulations - available now from HSE Books




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