Office ProceduresElectronic Office Equipment

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					         Office Procedures/Electronic Office Equipment
                                              Course Design
                                                2007-2008


Course Information
Organization                              Eastern Arizona College
Division                                  Business
Course Number                             AIS 213C
Title                                     Office Procedures/Electronic Office Equipment
Credits                                   1
Developed by                              Dana Barnett
Lecture/Lab Ratio                         1 Lecture/0 Lab
Transfer Status                                     ASU                 NAU                       UA
                                          Non Transferable      Elective Credit         Non Transferable

Activity Course                           No
CIP Code                                  52.0400
Assessment Mode                           Pre/Post Test (50 Points)
                                          (Project 1 = 10 Points, Project 2 = 40 Points)
Semester Taught                           Fall
GE Category                               None
Separate Lab                              No
Awareness Course                          No
Intensive Writing Course                  No


Prerequisites
None


Educational Value
To General Education: Provides opportunity for people to become familiar with equipment necessary to
the office setting. Such as fax machines, copy machines, adding machines, shredders and printers.


To Major/Program: Prepares students use and manage the equipment necessary to the office setting. Such
as fax machines, copy machines, shredders, adding machines and printers.


Goals
1.      Develop a 10-key by touch speed of greater than 10000 strokes per hour, with 90% accuracy.



Eastern Arizona College                              -1-               Office Procedures/Electronic Office Equipment
Equal Opportunity Employer and Educator
2.    Acquire a working knowledge of copier and duplicating technology and equipment.
3.    Acquire a familiarity with communication technology and equipment.


Description
One of three office procedures modules designed to give the student real-world, hands-on experience
while developing knowledge and skills necessary for work in the business office. In this module, students
develop skills for operating electronic calculators, reprographics equipment, and communications
equipment. Students will develop the touch-method of calculating for a variety of business activities and
will use the latest technology for reprographics and communications tasks. Also includes equipment
maintenance and troubleshooting.


Textbooks
None


Competencies and Performance Standards
1.     Develop 10-key by touch.
       Learning objectives
       What you will learn as you master the competency:
       a.       Demonstrate 10-key on computer.
       Performance Standards
       Competence will be demonstrated:
       o        In the keying of assigned learning exercises.
       o        In the completion of 10-key tests.
       Criteria - Performance will be satisfactory when:
       o        learner demonstrates 10-key on computer.


2.     Demonstrate a working knowledge of duplicating technology and equipment.
       Learning objectives
       What you will learn as you master the competency:
       a.       Describe duplicating techniques.
       b.       Complete duplicating requests.
       Performance Standards
       Competence will be demonstrated:
       o        In the completion of assignments.
       o        On the Posttest.
       Criteria - Performance will be satisfactory when:
       o        learner describes duplicating techniques.
       o        learner completes duplicating requests.



Eastern Arizona College                              -2-            Office Procedures/Electronic Office Equipment
Equal Opportunity Employer and Educator
3.     Acquire a familiarity with communication technology and equipment.
       Learning objectives
       What you will learn as you master the competency:
       a.       Discuss communication equipment.
       b.       Apply proper telephone etiquette.
       c.       Discuss fax machine terminology.
       d.       Demonstrate how to fax information.
       Performance Standards
       Competence will be demonstrated:
       o        In the completion of assignments.
       o        On the Posttest.
       Criteria - Performance will be satisfactory when:
       o        learner discusses communication equipment.
       o        learner applies proper telephone etiquette.
       o        learner discusses fax machine terminology.
       o        learner demonstrates how to fax information.


4.     Troubleshoot computer printing problems.
       Learning objectives
       What you will learn as you master the competency:
       a.       Utilize printer utility software
       b.       Change and align printer cartridges.
       c.       Characterize common printer problems.
       Performance Standards
       Competence will be demonstrated:
       o        In the completion of class assignments.
       o        On the Posttest.
       Criteria - Performance will be satisfactory when:
       o        learner utilizes printer utility software.
       o        learner characterizes common printer problems.
       o        learner changes and aligns printer cartridges.


Types of Instruction
Classroom Presentation
Simulated or Actual Work Experience




Eastern Arizona College                                 -3-      Office Procedures/Electronic Office Equipment
Equal Opportunity Employer and Educator
Grading Information
Grading Scale
A        90-100%
B        80-89%
C        70-79%
D        60-69%
F        Below 60%




Eastern Arizona College                   -4-   Office Procedures/Electronic Office Equipment
Equal Opportunity Employer and Educator