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Questionnaire

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									                                                      REQUEST FOR QUOTE
                 For ‘Delivery Partner’ for NASSCOM Assessment of Competence (NAC2.0) Test
  (A NASSCOM initiative, an assessment-cum-certification program for candidates who aspire to join the Indian
                                            BPO/ITES industry)


Instructions:
— Please do not leave any blanks spaces, fill the document in complete. While there is no restriction on the length
  of responses, we would recommend that you keep the responses short in this template and send us any
  relevant materials, text etc. as attachments to this document
— Please type the responses in the space provided and send the soft copy of the filled document back to us latest
       th
  by 24 December 2009
— The information provided through this RFQ will form important inputs for the selection of a company as
  delivery vendors/partners for the NASSCOM Assessment of Competence (NAC), an employment skills
  assessment and certification test for the Indian BPO industry. Please feel free to add to this questionnaire as
  attachments, relevant documents, if required
— The NAC2.0 delivery vendor/partner will have responsibilities that are complementary to the deliverables of
  the NAC2.0 Content Developer cum Manager
— The NAC2.0 delivery vendor/partner and NAC2.0 Content Developer-cum-Manager will be two different
  entities.
— A COMPANY THAT HAS ‘ADMINISTERED’ LESS THAN 1,00,000 ASSESSMENTS DURING LAST 3 YEARS
  (NATIONALLY OR INTERNATIONALLY) IS NOT ELIGIBLE TO PARTICIPATE




SECTION-I - Company Details

1. Company details
           — Name of the company ……………………………………………………………………..
           — Location of the company (headquarter)………………………………………....
           — Company branches (states & cities) ………………………………………………..
           — Annual revenues (in Rs.) …………………………………………………………………..
           — Number of employees (across locations) ……………............................
2. Please state the area(s) of core competence for your company w.r.t. the nature of work
   performed.
3. Please           list       the        countries            that    you   do   business     in/are       present        in
   .................................................................
4. If serving the Indian market, for how many years? ...............................................................

5. Please list/name your major clients in the BPO/ITES market and other industries (India &
   Worldwide)
     ……………………………………………………………………………………………………………………………………….

NASSCOM Assessment of Competence (NAC2.0) – Request for Quote (Delivery)                                               Page 1
6. Please name your major partners worldwide
   ……………………………………………………………………………………………………………………………………….
7. Has your company been awarded any ‘Quality Certification’ in India or otherwise? If yes, please
   furnish the details. Please also mention any other professional recognition awarded to your
   company.
   ………………………………………………………………………………………………………………………………………
8. Please indicate the operating/commercial model you are willing to work on if you are linked to the
   NASSCOM Content Developer cum Manager (CDM) for the NAC2.0 (Role and responsibilities of the
   CDM as well as Delivery Partner are identified and annexed for your understanding)
   ……………………………………………………………………………………………………………………………………………………
9. Please provide 3 references from your clients (preferably in the BPO industry), served by you in the
   last 2 years, with a brief description of the work done. Please make specific mention of the type of
   test(s) administered for the client, services provided, or if external providers had taken your help
   of for any other exercise that was delivered under your company’s brand


10. Please attach ‘financial health certificates’ of your organization for last 3 consecutive financial
    years




NASSCOM Assessment of Competence (NAC2.0) – Request for Quote (Delivery)                        Page 2
SECTION-II – Product Details

1. TABLE-1: Nature of test themes/assessments administered by you (for IT/ITES/BPO industry or
   clients)
                                                                          Mode of delivery
                    Test Themes / Skill Sets                             e.g. Online/Offline,
                                                                     Automated/Non-automated




     NAC2.0 test matrix (suggested/approved by the
     industry) that will be developed by the Content
     Developer cum Manager (CDM) that has to be
     administered by you at your centers
                     Part A                            Part B

                                                          Have you, in past,
                                                        administered the skill        What is the ‘system
                                                       test mentioned in Part      specification/technology’
                                   Duration
       Skills/Competencies                                A for any of your      used by you to deliver each of
                                   (in mins.)
                                                               clients?                   these tests?
                                                               Yes/No

     Speaking & Listening
     - Accent
     - Grammar
     - Fluency                        10
     - Voice Clarity
     - Comprehension
     - Conversational Ability
     Analytical Ability               20
     Quantitative Reasoning           20
     Writing
     - Grammar
     - Content                        20
     - Vocabulary
     - Spelling & Punctuation
     Keyboard Skills                   5


                           total   75mins.


NASSCOM Assessment of Competence (NAC2.0) – Request for Quote (Delivery)                               Page 3
     Part C

      Have you administered any skill
     test, other than those mentioned         What is the ‘system specification/technology’ used by you to deliver
     in Part A, for any of your clients?                              each of these tests?
                    Yes/No
            If Yes, what are they?




2. Inputs on commercials based on the MATRIX SHOWN ABOVE (Part A). Please give the price points
   based on the following volume slabs (for test administration & invigilation only). Should you be
   more comfortable with a different pricing model, please do let us know.



                                                                 Cost per candidate (Please show fixed and
                                                                           variable, as applicable)
                    Number of candidates
                                                                                  (in INR)

                                                Up to 1,000

                                               1,001-10,000

                                              10,001-25,000

                                              25,001-50,000

                                            50,001-1,00,000

                                           1,00,001-2,00,000

                                           2,00,001-5,00,000

                                       5,00,001 and above


3. Provide the following details:

   1. NAC2.0 Test Administration
              — How many ‘delivery / test centers’ do you have across the country; state wise and
                district wise (rural and urban)? Please share the entire list of the centers with complete
                address.
              — Are all your test centers, across the country, interconnected?
              — What is the minimum number of seats/workstations at each of your test centers?
              — Using your server in LAN /WAN mode, how many people can simultaneously take the
                test in one batch, across the country?
              — Do you have a provision for both ‘online’ & ‘offline’ mode for test administration at all
                your centers?

NASSCOM Assessment of Competence (NAC2.0) – Request for Quote (Delivery)                                     Page 4
            — Does the infrastructure at your test center, hardware and software support ‘computer
              adaptive test’ and/or a ‘linear test’?
            — If you are to provide the ‘online test administration’ for all the skills mentioned under
              NAC2.0 test matrix (ref: table shown above; Part-A), do you have sufficient bandwidth
              & the technology arrangements required for the test administration considering the
              size of the Indian market, say half a million tests per year or more?
            — Indicate the technology/system specifications of your centers? Please share the specific
              details about the following as maintained by you at your centers:
                      Hardware
                      Software
                      Server configuration
              Also highlight if all the software, used by your company to facilitate the test, is licensed.
            — Provide indemnification against any software license that you use

   2. Do all your centers have the following specifications:


                                         Client PC
            Description                                   Yes / No              Server             Yes / No
                                     (Test Taking PC)
     Operating System            MS Windows 2000 / XP                MS Windows 2000 / 2003
                                 Intel Pentium 3 / 4
                                                                     Intel Pentium 4 Processor
     CPU                         Processor 800 MHz and
                                                                     with 3 GHz
                                 above
     RAM                         Min. 512 MB                         Min. 1 GB
     HDD                         Min. 40 GB                          Min. 120 GB
     LAN                         Min. 100 Mbps / 1 Gbps              Min. 1 Gbps
     Sound Card (with audio &
                                                                     not applicable
     video drivers)
     Headset with microphone                                         not applicable
     Java Scripts enabled
     Web Browser (6.0 or
     above)
     Flash Player (8.0 or
     above)
     MS Office (2000 or above)
     Database Component          not applicable                      SQL Server Express 2005
     UPS (with at least 3-hour
     backup)
     Generator (with at least
     4-hour backup)
     CD-ROM Drive
     USB Ports
     Antivirus
     Internet Speed              Min. 256 Kbps                       Min. 512 Kbps
   3. Test Invigilation

            — What are the criteria used by you in identifying and selecting a ‘test invigilator’?
            — Do all your delivery/test centers have test invigilator/s? If yes, how many are made
              available for a given batch size? (also state the batch size)


NASSCOM Assessment of Competence (NAC2.0) – Request for Quote (Delivery)                            Page 5
           — Are all your invigilators your permanent employees or are on ‘contractual basis’ OR
             both?
           — How do you measure the performance of an invigilator?

   4. Case studies (please provide 3 relevant case studies of tests administered by you in the Indian
      context)




NASSCOM Assessment of Competence (NAC2.0) – Request for Quote (Delivery)                      Page 6
SECTION-III – Checks & Measures (to ensure test legitimacy and test
security)
To evaluate your organization, it is imperative that we look at different parameters to ensure the
robustness and reliability of the testing procedure for quality and fairness. For this purpose, we request a
note from you covering the following areas.


    ►   The test administration process (in detail) followed by you for your clients

    ►   Resources/tools (manual / electronic) available at all your test centers for candidate verification
        and authentication in order to avoid plagiarism/impersonation etc. during the test

    ►   To prevent any sort of malpractice, what are        the methodologies /practices used to avoid
        misconducts




NASSCOM Assessment of Competence (NAC2.0) – Request for Quote (Delivery)                             Page 7

								
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