Intercultural Communication Alin

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					          Intercultural
         Communication
Alina, Jonas, Franca, Judith, Valeria, Barbara, Kristina
                                 Welcome!
Theory
Culture
Intercultural Communication
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!                         If you have any questions,
Theory
Culture
                                 you are welcome to ask as
Intercultural Communication              we go along.
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!

                                 Theory
Culture
Intercultural Communication
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory

                                 Culture
Intercultural Communication
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory
                                 Culture covers the shared
Culture
                                   values, attitudes /
Intercultural Communication        opinions, symbols,
Typical Dos and Don`ts             interests and common
Behaviour & Attitudes              behaviour of a group of
Appearance                         people.
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory
                                 In other words, it sums up
Culture
                                    the characteristics that
Intercultural Communication         make this particular
Typical Dos and Don`ts              group different from
Behaviour & Attitudes               others.
Appearance
Body Language
Intercultural Roleplay
                                 Consequently, the word
Are you totally intercultural?     culture is closely
                                   related to the identity of
                                   a group.
Welcome!
Theory
                                 Cultural programming of
Culture
                                   the individual is mostly
Intercultural Communication        completed at the age of
Typical Dos and Don`ts             7.
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory
Culture
Intercultural Communication
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory
Culture
                    Intercultural Communication
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory                           Edward T. Hall
Culture
Intercultural Communication
Typical Dos and Don`ts           Geert Hofstede
Behaviour & Attitudes
Appearance
Body Language                    Fons Trompenaars
Intercultural Roleplay
Are you totally intercultural?
                                 Edward T. Hall:
Welcome!
Theory
Culture                          high context ↔ low context
Intercultural Communication
Typical Dos and Don`ts
Behaviour & Attitudes
                                 monochronic ↔ polychronic
Appearance
Body Language                    result-oriented ↔ process-
Intercultural Roleplay
Are you totally intercultural?
                                 oriented
                                 Geert Hofstede (1991):
Welcome!
Theory
Culture                          Individualism ↔ Collectivism
Intercultural Communication      Masculinity ↔ Femininity
Typical Dos and Don`ts
Behaviour & Attitudes
                                 Uncertainty Avoidance
Appearance                       Power Distance Index
Body Language                    Long Term orientation
Intercultural Roleplay
Are you totally intercultural?
                                 Fons Trompenaars (and
Welcome!                           Hampden-Turner 1997):
Theory
Culture
Intercultural Communication      Universalims ↔ Particularism
Typical Dos and Don`ts           Diffuse ↔ Specific
Behaviour & Attitudes
Appearance
                                 Achievement ↔ Ascription
Body Language                    Neutral ↔ Emotional
Intercultural Roleplay
Are you totally intercultural?
                                 Applications of
Welcome!                            intercultural
Theory                              communication:
Culture
Intercultural Communication
Typical Dos and Don`ts           1. Politics
Behaviour & Attitudes
Appearance
                                 Intercultural Communication
Body Language
                                      skills may well hold the
Intercultural Roleplay                key to resolve many of
Are you totally intercultural?        the current global
                                      conflicts.
                                 Applications of
Welcome!                            intercultural
Theory                              communication:
Culture
Intercultural Communication
Typical Dos and Don`ts           2. Business
Behaviour & Attitudes
Appearance
                                 Companies must go global,
Body Language
Intercultural Roleplay              and act local!
Are you totally intercultural?
                                 Applications of
Welcome!                            intercultural
Theory                              communication:
Culture
Intercultural Communication
Typical Dos and Don`ts           3. Private Life
Behaviour & Attitudes
Appearance                       Knowledge about other
Body Language                       countries supports
Intercultural Roleplay              acceptance and a
Are you totally intercultural?      peaceful cooperation.
Welcome!
Theory
Culture
Intercultural Communication
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory
Culture
Intercultural Communication
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory
Culture
Intercultural Communication
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory
Culture
Intercultural Communication

                      Typical Dos & Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory
Culture
Intercultural Communication
Typical Dos & Don`ts

                              Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
                                 India:
Welcome!
Theory
Culture
                                 Never touch someone else's head !
Intercultural Communication
                                    → the head = seat of the soul
Typical Dos and Don`ts
                                 Beckoning someone with the palm
Behaviour & Attitudes
                                 up and wagging one finger = insult
Appearance
                                 Standing with your hands on your
Body Language
                                 hips = angry, aggressive
Intercultural Roleplay
                                 Whistling is impolite
Are you totally intercultural?
                                 India:
Welcome!
Theory
Culture
                                 Winking may be interpreted as
Intercultural Communication
                                     1. insult
Typical Dos and Don`ts               2. sexual proposition
Behaviour & Attitudes            Gifts are not opened in the presence of
Appearance                       the giver
Body Language                    Business lunches are preferred to
Intercultural Roleplay           dinners
Are you totally intercultural?      → remember: - Hindus : no beef
                                                  - Muslims: no pork
                                 United Kingdom:
Welcome!
Theory
Culture                          Always be punctual
Intercultural Communication      Standard greeting = handshake
Typical Dos and Don`ts           Decision-making is a very slow
Behaviour & Attitudes            process
Appearance                       Asking personal questions / staring
Body Language                    at a person should be avoided
Intercultural Roleplay                   → privacy is very important
Are you totally intercultural?   Eye contact during conversation is
                                 seldom kept
                                 United Kingdom:
Welcome!
Theory
Culture                          To signal that something is to be
Intercultural Communication      kept confidential / secret
Typical Dos and Don`ts                    → tap your nose
Behaviour & Attitudes            Gifts are generally not part of doing
Appearance                       business
Body Language                    Business lunch: often in a pub
Intercultural Roleplay           When dining out it is not considered
Are you totally intercultural?   polite to toast those who are older
                                 than yourself
                                 China:
Welcome!
Theory
                                 No large hand movements → may
Culture
                                 be distracting to your host
Intercultural Communication
                                 Always arrive on time or early if you
Typical Dos and Don`ts
                                 are the guest
Behaviour & Attitudes
                                 No business discussions at meals
Appearance
                                 Taste all the dishes you're offered
Body Language
                                 → cultural courtesy
Intercultural Roleplay
                                 Do not drop the chopsticks → bad
Are you totally intercultural?
                                 luck
                                 China:
Welcome!
Theory                           Do not eat all of your meal → the
Culture                          Chinese will assume you did not
Intercultural Communication      receive enough food and are still
Typical Dos and Don`ts           hungry
Behaviour & Attitudes            Gift giving is very delicate:
Appearance                       Gifts that should never be given –
Body Language                    association to death:
Intercultural Roleplay                    1. clocks
Are you totally intercultural?            2. straw sandals
                                          3. handkerchiefs
                                          4. anything white, blue or
                                 Germany:
Welcome!
Theory
                                 At meetings:
Culture
                                 every aspect of a project is
Intercultural Communication
                                 examined in great detail     →
Typical Dos and Don`ts
Behaviour & Attitudes
                                 very time intensive
Appearance
                                 Germans are strongly individualistic
Body Language
                                 and do not like surprises
Intercultural Roleplay
                                 They often shake hands
Are you totally intercultural?   They do not appreciate humor
                                 Germany:
Welcome!
Theory                           Never be late → considered as
Culture                          insult
Intercultural Communication
Typical Dos and Don`ts           Germans are able to consume large
Behaviour & Attitudes            quantities of beer in one evening,
Appearance                       BUT public drunkenness isn’t
Body Language                    acceptable –
Intercultural Roleplay           so pace yourself and eat plenty of
Are you totally intercultural?   food
Welcome!
Theory
Culture
Intercultural Communication
Typical Dos & Don`ts
Behaviour & Attitudes

                                 Appearance
Body Language
Intercultural Roleplay
Are you totally intercultural?
                                 India:
Welcome!
Theory
                                 Men should wear suit and tie for
Culture
                                 business
Intercultural Communication
                                 Women should wear conservative
Typical Dos and Don`ts
                                 dresses or pantsuits
Behaviour & Attitudes
                                 Casual dress
Appearance
                                 men: short-sleeved shirts and long
Body Language
                                 pants
Intercultural Roleplay
                                 women: must keep their upper
Are you totally intercultural?
                                 arms, chest, back and legs covered
                                 Do not use leather products in India
                                 United Kingdom:
Welcome!
Theory                           Conservative dress for business
Culture
Intercultural Communication      Men
Typical Dos and Don`ts           usually dark suits
Behaviour & Attitudes            shirts without pockets
Appearance                       should avoid to wear striped ties
Body Language                    laced shoes
Intercultural Roleplay
Are you totally intercultural?   Women
                                 not as limited to colors and styles
                                 China:
Welcome!
Theory
                                 Conservative business dress
Culture
Intercultural Communication
                                 Women also should be dressed
Typical Dos and Don`ts
                                 conservative
Behaviour & Attitudes
Appearance
                                 Conservative casual dress
Body Language
Intercultural Roleplay
Are you totally intercultural?
                                 Germany:
Welcome!
Theory                           Conservative business dress
Culture
Intercultural Communication      Men
Typical Dos and Don`ts           dark suits, conservative tie and
Behaviour & Attitudes            white shirts
Appearance                       Women
Body Language                    dark pantsuits, white blouses
Intercultural Roleplay
Are you totally intercultural?   Sometimes strange fashion
                                 statements (white socks + dark suit)
Welcome!
Theory
Culture
Intercultural Communication
Typical Dos & Don`ts
Behaviour & Attitudes
Appearance

                                 Body Language
Intercultural Roleplay
Are you totally intercultural?
Welcome!                         Calling a waiter
Theory
Culture
Intercultural Communication      Handshake and touching
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance                       Scratching the head
Body Language
Intercultural Roleplay
Are you totally intercultural?   A-okay gesture
Welcome!                         Indicating „no“
Theory
Culture
Intercultural Communication      Agreement
Typical Dos and Don`ts
Behaviour & Attitudes
Appearance                       Eye contact
Body Language
Intercultural Roleplay
Are you totally intercultural?   Goodbye
Welcome!
Theory
Culture
Intercultural Communication
Typical Dos & Don`ts
Behaviour & Attitudes
Appearance
Body Language

                              Intercultural Roleplay
Are you totally intercultural?
Welcome!
Theory
Culture
Intercultural Communication
Typical Dos & Don`ts
Behaviour & Attitudes
Appearance
Body Language
Intercultural Roleplay
                                  Are you totally
                              intercultural?
 1.You`re at a grocery store in USA. You`re getting the last ingredients
        for your candle light dinner with the cute boy/girl you met last
                                     night.
As you turn over to grab some strawberries, you brush past an old lady.
                           What do you say ?


a.) “Oh..” and grab the strawberries.
b.) “Oh, excuse me.” (with a smile)
c.) “That wouldn`t have happened if you moved a little.”
 2.You`re responsible for taking care of an international student
from India. After you picked him up at the airport, you ask him if
 he likes to check out some clubs tonight. He shakes his head.
                     What are your plans ?

a.) You get ready for bed.
b.) You go out with your friends and show him where he can sleep.

c.) The two of you go clubbin.
 3.You`re invited to a dinner at your friends from Lebanon. In order to
                                  show your
            gratitude, you`d like to bring something to eat.
                         What do you bring ?

a.) Homemade muffins
b.) Ham sandwiches
c.) Nothing, cause you`re the guest..
4. At this dinner table sits a japanese colleague of your friends, named
       Chi. Everybody enjoys the meal. Suddenly, Chi leans back and
                                     slurps.
                    What does he want to express ?



   a.) He`s stuffed and doesn`t feel well.
   b.) He enjoyed the meal.
   c.) He disliked the main-course and shows disgust.
5. Ayman, a friend from Saudi-Arabia, shows you pictures of his
 country. One picture shows two men walking hand in hand in
public. To your astonishment, you ask if homosexuality is usual.
                 What does Ayman respond ?

a.) We´re a very open nation. Homosexuality is not considered
     immoral in our country.
b.) Are you crazy ? Two men loving each other ?!
c.) Oh, that`s a misunderstanding. It`s purely a sign of friendship..
Add all your points together and see on which level of intercultural
communication you are…


1) a. 2         2) a. 2        3) a. 5          4) a. 2         5) a. 0
   b. 5            b. 0           b. 0             b. 5            b. 2
   c. 0            c. 5           c. 0             c. 0            c. 5
                                 0-8 points: Level 1
                                 You`re an intercultural loser ...
Welcome!
Theory
Culture                          9-19 points: Level 2
Intercultural Communication      Not bad ... You still have some
Typical Dos and Don`ts              travelling to do though.
Behaviour & Attitudes
Appearance                       20-25 points: Level 3
Body Language                    Congratulation! You`re an
Intercultural Roleplay              intercultural genius!!!
Are you totally intercultural?   Why don`t you spend some
                                    time with an intercultural
                                    loser?
Thank you for your interest!

				
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posted:5/7/2010
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