123 Elm Street, Miami, FL, 33183, 305.555.5555, firstname.lastname@example.org
Exceptional Engineering Executive
Accomplished, ambitious, and results-oriented program and operations management professional with
demonstrated success in information technology, resource management, and business intelligence. Track
record of achievement in managing complex projects and employee relations and motivating others to ensure
streamlined operations, process improvement, and increased engineering efficiency.
AREAS of EXPERTISE
• Technology Deployment • Analysis and Assessment • Staff Leadership
• Logistics Coordination • Training and Development • Problem Resolution
• Operations Development • Program and Project Management • Employee Relations
• Budget Management • Strategic and Tactical Planning • Customer Service
ABC Telecom Service, Inc., Miami, FL 20xx – Present
Vice President of Engineering (20xx – Present)
Report to the company President; serve as the technical liaison between engineering and IT services, the
company, and the customer. Direct the engineering group to develop, deploy, and oversee all manufacturing
processes and procedures for all customers and product lines. Lead the IT group in implementing and setting
up a shop floor control system and provide all customer data/reporting transfers on a daily basis. Establish
priorities and allocate available resources to achieve customer expectations. Supervise a staff of up to 14
engineers, technicians, and an IT manager.
Increased efficiency, quality, and profitability by improving numerous manufacturing processes.
Managed the team to provide superior technical support and repair services for Nokia; expanded
business into providing technical analysis of new product releases and first field failures, as well as
warehousing and reverse logistics.
Led the development and deployment of a Web interface that provided complete visibility at a unit
level of the repair inventory of over $75 million.
Reduced customer service personnel, introduced real time visibility of unit-by-unit claims, and
established a more timely and efficient claim re-submittal process by implementing a more
effective electronic warranty claim system.
JESSE KENDALL Page 2 of 2
Vice President of Operations (20xx – 20xx)
Directed all aspects of facilities maintenance, materials management, engineering, and manufacturing
processes. Oversaw daily operations, including scheduling, cost, and product line to ensure overall
profitability and efficiency. Provided direction for manufacturing, driven completely by customer
satisfaction, and management of dramatic swings in workload levels to streamline operations and enhance
profit performance in a dynamic and changing environment with a large product/customer base.
Implemented an effective employee-training program.
Served an instrumental role in increasing sales from $15 million to $75 million by expanding
manufacturing operations from one shift with approximately 150 employees to four shifts with
over 700 employees.
Partnered with Cingular to become the primary national repair service center, processing over
100,000 units per month.
Played a major leadership role in the certification and implementation of an ISO-9000 quality
Implemented and executed growth in IT services to develop and maintain a data interface with
Cingular; greatly enhanced visibility and allowed for major program adjustments by the customer.
Engineering/Program/QA Manager (20xx – 20xx)
Directed engineering, maintenance technicians, and quality assurance inspectors of up to ten employees.
Oversaw the estimating/quoting process, identification of required test equipment, development of
procedures, work instructions, labor needs, and new product implementation. Developed quality assurance
programs, managed continuous improvement measures, and supervised staff to ensure customer satisfaction.
Led the engineering group to develop unprecedented new repair capabilities, which included
repairs of multiple OEM business phones, PCBs, power supplies, and other peripheral equipment
of KSUs and PBXs.
Increased annual sales from $4 to $8 million by stimulating additional growth areas such as the
National Call Center for Samsung small business phone products by deploying new repair
Bachelor of Science, Electrical Engineering with Computer Science Option
University of XYZ, Miami, FL
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Secret Security Clearance, Inactive