Enjoy this expertly developed sample resume with complimentary cover letter strategies included. Unlike most resume samples you will find, this one is a completely editable Word document, which means you can revise this resume as needed to suit your needs while keeping the stylish format in tact.
JESSE KENDALL 123 Elm Street, Miami, FL, 33183, 305.555.5555, firstname.lastname@example.org Exceptional Engineering Executive Accomplished, ambitious, and results-oriented program and operations management professional with demonstrated success in information technology, resource management, and business intelligence. Track record of achievement in managing complex projects and employee relations and motivating others to ensure streamlined operations, process improvement, and increased engineering efficiency. AREAS of EXPERTISE Technology Deployment Analysis and Assessment Staff Leadership Logistics Coordination Training and Development Problem Resolution Operations Development Program and Project Management Employee Relations Budget Management Strategic and Tactical Planning Customer Service PROFESSIONAL EXPERIENCE ABC Telecom Service, Inc., Miami, FL 20xx – Present Vice President of Engineering (20xx – Present) Report to the company President; serve as the technical liaison between engineering and IT services, the company, and the customer. Direct the engineering group to develop, deploy, and oversee all manufacturing processes and procedures for all customers and product lines. Lead the IT group in implementing and setting up a shop floor control system and provide all customer data/reporting transfers on a daily basis. Establish priorities and allocate available resources to achieve customer expectations. Supervise a staff of up to 14 engineers, technicians, and an IT manager. DELIVERED RESULTS: Increased efficiency, quality, and profitability by improving numerous manufacturing processes. Managed the team to provide superior technical support and repair services for Nokia; expanded business into providing technical analysis of new product releases and first field failures, as well as warehousing and reverse logistics. Led the development and deployment of a Web interface that provided complete visibility at a unit level of the repair inventory of over $75 million. Reduced customer service personnel, introduced real time visibility of unit-by-unit claims, and established a more timely and efficient claim re-submittal process by implementing a more effective electronic warranty claim system. (Continued) JESSE KENDALL Page 2 of 2 Vice President of Operations (20xx – 20xx) Directed all aspects of facilities maintenance, materials management, engineering, and manufacturing processes. Oversaw daily operations, including scheduling, cost, and product line to ensure overall profitability and efficiency. Provided direction for manufacturing, driven completely by customer satisfaction, and management of dramatic swings in workload levels to streamline operations and enhance profit performance in a dynamic and changing environment with a large product/customer base. Implemented an effective employee-training program. DELIVERED RESULTS: Served an instrumental role in increasing sales from $15 million to $75 million by expanding manufacturing operations from one shift with approximately 150 employees to four shifts with over 700 employees. Partnered with Cingular to become the primary national repair service center, processing over 100,000 units per month. Played a major leadership role in the certification and implementation of an ISO-9000 quality system. Implemented and executed growth in IT services to develop and maintain a data interface with Cingular; greatly enhanced visibility and allowed for major program adjustments by the customer. Engineering/Program/QA Manager (20xx – 20xx) Directed engineering, maintenance technicians, and quality assurance inspectors of up to ten employees. Oversaw the estimating/quoting process, identification of required test equipment, development of procedures, work instructions, labor needs, and new product implementation. Developed quality assurance programs, managed continuous improvement measures, and supervised staff to ensure customer satisfaction. DELIVERED RESULTS: Led the engineering group to develop unprecedented new repair capabilities, which included repairs of multiple OEM business phones, PCBs, power supplies, and other peripheral equipment of KSUs and PBXs. Increased annual sales from $4 to $8 million by stimulating additional growth areas such as the National Call Center for Samsung small business phone products by deploying new repair capabilities. EDUCATION Bachelor of Science, Electrical Engineering with Computer Science Option University of XYZ, Miami, FL SOFTWARE Proficient in Microsoft Office (Word, Excel, PowerPoint) OTHER Secret Security Clearance, Inactive Creating a Compelling Cover Letter A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications. Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this fate by following these effective strategies: Address your cover letter appropriately: Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral. Get to the point in your opening paragraph: One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry. Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example, instead of writing “My background is in finance management, making me well-suited for your advertised Corporate Finance Director position.” you can write “A background in finance management and a proven record of developing effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised Corporate Finance Director position.” Show your interest and sell your accomplishments in the body of the letter: In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent accomplishments. The employer will surely take notice of your active interest. Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also make your letter look elementary and poorly written. For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look lazy. All sentences and achievements transferred from the resume should be rephrased. Close your letter with a strong paragraph: In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it), or your desire to relocate. To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in your cover letter if you do not intend to follow up. In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the goal is to market yourself – not to compose a dull biography.
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