VP of Engineering Resume Sample JESSE KENDALL 123 Elm Street Miami FL 33183 305 555 by mplett

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									                                        JESSE KENDALL
                  123 Elm Street, Miami, FL, 33183, 305.555.5555, jkendall@notmail.com

                                Exceptional Engineering Executive
Accomplished, ambitious, and results-oriented program and operations management professional with
demonstrated success in information technology, resource management, and business intelligence. Track
record of achievement in managing complex projects and employee relations and motivating others to ensure
streamlined operations, process improvement, and increased engineering efficiency.

                                            AREAS of EXPERTISE

     Technology Deployment                Analysis and Assessment                         Staff Leadership
     Logistics Coordination               Training and Development                        Problem Resolution
     Operations Development               Program and Project Management                  Employee Relations
     Budget Management                    Strategic and Tactical Planning                 Customer Service

                                    PROFESSIONAL EXPERIENCE

ABC Telecom Service, Inc., Miami, FL                                                              20xx – Present
Vice President of Engineering (20xx – Present)

Report to the company President; serve as the technical liaison between engineering and IT services, the
company, and the customer. Direct the engineering group to develop, deploy, and oversee all manufacturing
processes and procedures for all customers and product lines. Lead the IT group in implementing and setting
up a shop floor control system and provide all customer data/reporting transfers on a daily basis. Establish
priorities and allocate available resources to achieve customer expectations. Supervise a staff of up to 14
engineers, technicians, and an IT manager.

DELIVERED RESULTS:
          Increased efficiency, quality, and profitability by improving numerous manufacturing processes.
          Managed the team to provide superior technical support and repair services for Nokia; expanded
           business into providing technical analysis of new product releases and first field failures, as well as
           warehousing and reverse logistics.
          Led the development and deployment of a Web interface that provided complete visibility at a unit
           level of the repair inventory of over $75 million.
          Reduced customer service personnel, introduced real time visibility of unit-by-unit claims, and
           established a more timely and efficient claim re-submittal process by implementing a more
           effective electronic warranty claim system.




                                                   (Continued)
JESSE KENDALL                                                                               Page 2 of 2


Vice President of Operations (20xx – 20xx)

Directed all aspects of facilities maintenance, materials management, engineering, and manufacturing
processes. Oversaw daily operations, including scheduling, cost, and product line to ensure overall
profitability and efficiency. Provided direction for manufacturing, driven completely by customer
satisfaction, and management of dramatic swings in workload levels to streamline operations and enhance
profit performance in a dynamic and changing environment with a large product/customer base.
Implemented an effective employee-training program.

DELIVERED RESULTS:
        Served an instrumental role in increasing sales from $15 million to $75 million by expanding
         manufacturing operations from one shift with approximately 150 employees to four shifts with
         over 700 employees.
        Partnered with Cingular to become the primary national repair service center, processing over
         100,000 units per month.
        Played a major leadership role in the certification and implementation of an ISO-9000 quality
         system.
        Implemented and executed growth in IT services to develop and maintain a data interface with
         Cingular; greatly enhanced visibility and allowed for major program adjustments by the customer.

Engineering/Program/QA Manager (20xx – 20xx)

Directed engineering, maintenance technicians, and quality assurance inspectors of up to ten employees.
Oversaw the estimating/quoting process, identification of required test equipment, development of
procedures, work instructions, labor needs, and new product implementation. Developed quality assurance
programs, managed continuous improvement measures, and supervised staff to ensure customer satisfaction.

DELIVERED RESULTS:
        Led the engineering group to develop unprecedented new repair capabilities, which included
         repairs of multiple OEM business phones, PCBs, power supplies, and other peripheral equipment
         of KSUs and PBXs.
        Increased annual sales from $4 to $8 million by stimulating additional growth areas such as the
         National Call Center for Samsung small business phone products by deploying new repair
         capabilities.

                                             EDUCATION
               Bachelor of Science, Electrical Engineering with Computer Science Option
                                    University of XYZ, Miami, FL

                                             SOFTWARE
                        Proficient in Microsoft Office (Word, Excel, PowerPoint)

                                                OTHER
                                   Secret Security Clearance, Inactive
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the
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letters. Avoid this fate by following these effective strategies:


Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do
not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender,
address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know
the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender
neutral.


Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
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Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
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Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on
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will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
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lazy. All sentences and achievements transferred from the resume should be rephrased.


Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
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In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

								
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