http://www.humanresources.Customer servicevinet.com CUSTOMER SERVICE management and career development Customer service job descriptions I/ Job description types of Customer service department It include job description of positions as follows: • CS associate • CS executive • CS supervisor • CS specialist • CS consultant • CS director • CS manager • CS assistant • CS officer • CS coordinator • CS rep II/ Basic functions of Customer service manager • Letting customers track accounts or order status. • Allowing customers to customize and order online. • Answering customer inquires. • Providing technical and other information. Source: http://www.humanresources.hrvinet.com Free all samples of job descriptions, KPIs, interview questions, procedures and forms for Customer service positions.