TheConfident ThinkTank SMB Windows 7 SMBBEAT The Road to Recovery Securing Growth Symantec Support for Microsoft Applications SMB Technology Spending Inches Back, Spurs New Hiring Symantec backup and archiv- ing software solutions will S MBs are holding New software now support Microsoft on to their servers purchases are Exchange Server 2010 and and laptops longer also on the other Microsoft applications. These enhancements round these days, according to a horizon, with 51 Partner Case Study off the company’s comprehen- new survey by Spiceworks, percent of SMBs sive information management Inc. But most are also budgeting for portfolio. planning to invest in new it. Security and The new features include direct drag-and-drop access hardware and software antispam solu- to Symantec Enterprise Vault over the next six months. tions top the list, archives from Outlook; as a The study, which covered with 32 percent result, users no longer have over 1,000 IT profession- of SMBs plan- to rely on “shortcut” links Cover Story als, finds that even as 68 ning such pur- from their mailbox. This is now available for previous percent of SMBs are plan- chases within the versions of Exchange and is ning hardware purchases, next six months. scheduled to be available for they are squeezing an Cloud comput- Exchange 2010 early next extra year out of their ing is a growing year. Available now, Syman- hardware. The average trend, with 57 tec Backup Exec System Recovery 2010 provides sys- Contents ç planned lifespan of hardware—desk- percent currently using one or more cloud tem backup and restore for tops, laptops, and servers—increased computing services. Virtualization solu- Microsoft Exchange 2010. 26 percent, to 50 months. Nonetheless, tions are also gaining momentum—44 During the next several months, Symantec is scheduled hardware remains the biggest ticket percent of SMBs are currently using these to deliver updated versions of item with SMBs expecting to spend 37 and 30 percent plan to deploy or expand NetBackup, Backup Exec, and percent of annual budgets refreshing virtualization in their networks. Enterprise Vault, which can help and expanding their physical infra- The most reassuring news: IT hiring Continued on next page structure. among SMBs is poised to grow. While <4> Confidence in a connected world. TheConfident ThinkTank SMB Windows 7 Continued from previous page SMBBEAT Continued from previous page to reduce storage by deduplicating in- margins and current protection Securing Growth formation stored in Microsoft Exchange > Enterprise Security Specializa- many are holding IT staff sizes steady, 22 2010, as well as other applications such tion—a specialization certification percent plan to hire additional full-time or as Microsoft SharePoint and Windows that enables qualified partners to part-time staff, and only three percent plan Server 2008 R2. For more information, receive advanced tools and incen- to further reduce staff over the next six click here. tives for selling Symantec Enterprise Security Solutions months. Symantec Partner Awards 2009 > Partner Community on Symantec For more information, check out Connect—an online go-to resource Symantec announced the 2009 North Partner Case Study Spiceworks’ survey. n for partners and customers American Partner Award winners at Symantec Partner Engage 2009, held For more information on these Trends in SMB IT Spend at the JW Marriott in Orlando, Florida resources, click here. from November 4–6. The Symantec 26% increase in hardware Partner Awards recognize partners norton Cyber Safe Challenge To encourage parents to be more in- who successfully combine Symantec life to 50 months volved in their children’s online lives, software with their own services to solve customers’ most complex busi- Symantec held the Norton Cyber 51% plan new software ness challenges. The winners of the Safe Challenge on October 1. With Cover Story purchases 2009 awards were Allen Informàtica, school back in full swing, kids are CDW, Forsythe Solutions Group, GTSI, exploring new activities—both online 44% use virtualization with Ingram Micro Canada, Lanworks Inc., and off. And with each new grade more planned in the future Precision Computer Service, and SHI. level they’re not just getting older, At the event, Symantec also rein- they’re getting more computer-savvy. 25% plan backup and forced its commitment to help part- ners succeed and unveiled a variety of Yet, while parents are concerned their kids will come across Internet ç recovery purchases Contents new resources. These include: dangers, they’re not talking to them about appropriate online behavior. 68% plan to buy > SymDemo—an online tool that allows partners to demonstrate The challenge gave schools across new hardware Symantec’s products anywhere, anytime the country the opportunity to win cash awards totaling $35,000. More > Enhanced Enterprise Authorized 57% use some sort of cloud Renewals Program—a revised enter- than 500 schools participated in the services free challenge, and for families that prise renewals program to help protect partners’ investment with increased took part Norton offered unlimited Source: “State of SMB IT Report,” Spiceworks, August 2008. Continued on next page * <5> Confidence in a connected world. TheConfident ThinkTank SMB Windows 7 SMBBEAT Securing Growth Continued from previous page Do You Have a Plan B? free access to OnlineFamily. Disaster Preparedness Isn’t Something You Norton. Can Put Off Until Later Cyber Crime Surpasses A nything that can go wrong will go wrong—especially if you’re smaller Illegal Drug Trafficking and more vulnerable! That’s the lesson small businesses can take away as a Criminal Moneymaker A crime is committed on Partner Case Study from a recent market report on Small Business Data Protection Basics the streets of New York City by the Enterprise Strategy Group.1 The threat spectrum is wide—from cata- every three and a half min- strophic natural disas- utes. A crime is committed ters, power outages, or on the streets of Tokyo every For your most critical applications, how much application downtime can two and a half minutes. But your organization tolerate before you experience significant revenue loss even acts of terrorism identity is stolen online every or other adverse business impact? to more frequent, mun- three seconds—that’s nearly 50% 47% Small businesses (less than dane nuisances such as 10,512,000 identities each 100 employees), N=64 accidents, errors, com- year. Cyber crime is more Cover Story 40% puter failure, burglary, profitable, provides more 30% anonymity, and can be more 27% and computer viruses. difficult to prosecute than off 20% Yet, smaller companies line crimes. To arm Internet 10% have little cushion to users with the information they need to stay protected, 0% 2% 6% 9% 9% ride out a prolonged shutdown due to these Symantec has launched the Contents ç None Less than 1-4 5-12 13-24 More than Norton Online Risk Calcu- 1 hour Hours Hours Hours 24 Hours threats. Often, such lator. An easy-to-use, free Lauren Whitehouse, “Small Business Data Protection Basics: What Small Business Owners 1 Need to Know to Ensure Business Continuity,” Enterprise Strategy Group, November 2009. security breaches could tool to evaluate risk, it helps lead to lost revenue, ad- users estimate how much verse effect on customer their personal data would be worth to criminals in the service, downstream impact on suppliers and partners, and even damage to cyber underworld. For more the company’s reputation—not to mention legal liability. information, click here. <6> Confidence in a connected world. TheConfident ThinkTank SMB Windows 7 The Business Case for IT Investments Securing Growth Research Presents Compelling Reasons for New Investments in IT Security and Data Retention Technologies T hree new Business Value large enterprises to standard- Analysis Market Research ize device control and intru- Reports produced by The sion prevention on the same Partner Case Study Alchemy Solutions Group high- infrastructure; it’s simply a less light interesting trends in the critical issue for smaller organi- decision-making and evaluation zations. process for investments in key Surprisingly, the report on IT areas—backup and recovery, archiving and e-discovery found endpoint security, and archiving that SMBs do a slightly bet- and e-discovery. ter job than their larger coun- The need to contain labor terparts in providing their IT Cover Story costs and boost employee pro- groups with validation resourc- ductivity was cited by more than 30 percent of respon- es to evaluate results. Addressing the growth of data dents as a key factor for planned future purchases of storage, the report finds that growth in stored Microsoft backup-and-recovery solutions. Among SMBs (less SharePoint Server data is slowest among SMBs, with than 500 employees) this rises to 46 percent, perhaps 75 percent of those respondents indicating SharePoint Contents ç indicating a smaller firm’s greater urgency to make the Server data growth of 20 percent or less. most of its limited resources. The reports draw on data gathered by worldwide Limiting IT risk exposure is also the most significant Symantec surveys and Business Value Analysis studies issue for SMBs investing in endpoint security. The end- produced by The Alchemy Solutions Group. point security study found that firms tend to standard- Check out the three Business Value Analysis Market ize endpoint security solutions on a common platform, Research Reports at the following: component by component. For instance, antivirus and go.symantec.com/bvamrr-endpoint antispyware software are standardized much faster than go.symantec.com/bvamrr-backup others. However, SMBs are significantly less likely than go.symantec.com/bvamrr-archive <7> Confidence in a connected world. TheConfident ThinkTank SMB Windows 7 WEBCASTS Securing Growth Can You Afford an Email Small Business Backup and Recovery Basics: Are You Pre- Outage? Best Practices to SUCCESS Ensure 100% Uptime pared for Downtime or Disaster? The causes of email downtime and in ACTIon What you need to know to protect how implementing a hosted email Crop Quest Sunnyland Furniture your data and systems continuity service can help ensure Technology solutions yield Casual furnishings kicks 100% uptime bountiful harvest security into high gear Why Breaches Happen… Partner Case Study And What to Do About It? 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