Letter of Offer (LoA) The letter of offer is the confirmation of the verbal job offer. WHO PROVIDES YOU WITH THE LOA: The LoA is developed and provided by the Servicing HRSC office that originally offered the job. WHAT DOES THE LETTER OF OFFER INCLUDE: The LOA confirms the position you were offered, the grade and step, the per annum salary, the location of the job, the type of appointment and the effective start date. It reflects your entitlement in regard to Federal Employees Health Benefits, Life Insurance and Retirement system. The LoA usually directs you to provide documents that verify your U.S. Citizenship, and provides information on where you in process to fill out all necessary forms. DISAGREEMENTS: If you feel the official letter of offer does not agree with the verbal letter of offer you must immediately contact the Servicing HRSC office the provided you with the letter identifying your disagreement and requesting a new letter with the agreed on data.