Docstoc

Training Report - TRAINING FOR VOLUNTEERS PRAISE VOLUNTEERS R

Document Sample
Training Report - TRAINING FOR VOLUNTEERS PRAISE VOLUNTEERS R Powered By Docstoc
					                                                                     PRAISE VOLUNTEERS




                                                    INVOLVING ORGANISATI
              TRAINING FOR VOLUNTEERS AND VOLUNTEER-INVOLVING ORGANISATIONS




                                                                                  REPORT

                                       ................................................................................................................................
REPORT ................................................................                                                                ..........................................1

                                               ...............................................................................................................................2
    Background ................................................................                                                                ...............................

                                            ................................................................................................................................ 2
    Summary ................................................................                                                                ...................................

                                         ................................................................................................................................
    Aims ................................................................                                                                ...........................................2

                                             ................................................................................................................................ 3
    Research ................................................................                                                                ....................................

                                                   ................................................................................................
    Body of Report ................................................................                                ..........................................................4

                          ................................................................................................................................
        Types of training ................................                                                                ...................................................4

                             ................................................................................................................................
        Delivery of Training ................................                                                                ...............................................7

                                   ................................................................................................................................ 7
        Project Training Resources ................................                                                                ...................................

                              ................................................................................................................................
        Promotion of Training ................................                                                                ...........................................8

                                             ................................................................................................................................ 9
    Comments ................................................................                                                                .................................

                                               ................................................................................................................................ 9
    Conclusion ................................................................                                                                .................................

                                                                            ................................
        Appendix 1 - PRAISE Volunteers Training Needs Questionnaire Results ............................................................10

                                                                                                                  ..........................................15
        Appendix 2 – Training needs analysis tool ................................................................................................




                                                                                                                                                                                   1

                                     -involving Organisations Report
Training for Volunteers and Volunteer-
BACKGROUND

This report has been developed by the project officer responsible for the PRAISE Project, Alison Duff, as
part of the evaluation strategy for the project completed in April 2009.

Volunteering Geelong identified through surveys and personal contact with community groups and the
Geelong Volunteer Network that organisations would like more support in areas such as - generic training
for volunteers, workshops for volunteer coordinators, promotion of volunteering and information regarding
where to access training. These considerations guided the DPCD funding submission developed by
Volunteering Geelong and Diversitat and project milestones were developed accordingly.

SUMMARY

The PRAISE project milestones identified many areas that required support to improve training outcomes
for volunteer – involving organisation not only in the Northern suburbs of Geelong and Whittington but in
the wider Geelong community. The initial project activities involved mapping activites across the region
and then various follow up surveys. Quantitative, qualitative and anecdotal data collected indentified
many unmet training needs and issues for consideration.

Another important focus of the project involved providing better opportunities for volunteers from
disadvantaged backgrounds. Research conducted highlighted gaps in the preparedness of organisations
to support these groups.

The vast array of data collected through consultation, mapping activities, surveys and anecdotal data
directed the approaches and strategies undertaken in this project. These approaches can be broken
down into three areas; types of training, delivery of training (including developing of training resources)
and promotion of training. This report explains what has been achieved by the PRAISE project and
makes recommendations for future direction of training strategies.

AIMS

The aim of this report is to consider initial milestones of the project and to report on the steps and
activities undertaken by the PRAISE project to reach sustainable and successful outcomes in relation to
these milestones that included:

    •   Easy access to information on training available therefore avoid duplication and identify gaps
        (Training Database)
    •   Generic Volunteer Training to ease demands on the resources of organisations involving volunteers
    •   Volunteer Ready" training for people with disabilities, from CALD backgrounds will see an
        increase in the numbers becoming involved in volunteering ) and
    •   Increased interaction of volunteers from CALD communities
    •   Cross-sector networks will be encouraged and supported




                                                                                                              2

Training for Volunteers and Volunteer-involving Organisations Report
RESEARCH


GENERAL RESEARCH

Research and mapping processes were undertaken to establish an up to date knowledge of training
needs and gaps experienced by volunteer-involving organisations in the region and to develop strategies
to attempt to address these needs and fill identified gaps.


NEIGHBOURHOOD HOUSE RESEARCH – 2007

The PRAISE Volunteers Training Needs Questionnaire (Appendix 1) was distributed via email to
coordinators based at neighbourhood centres throughout the Barwon region. Questions asked related to
the staff at Neighbourhood and Community centres along with their volunteers and aimed to understand
what types of training would benefit the centres and the volunteer and also what barriers volunteers may
experience when accessing volunteer training.

Questionnaires were emailed to the survey target group in May 2007, Centres were then contacted by
phone and asked to complete survey over the phone throughout June 2007. Results were collected from
managers and co-ordinators at 50% of the Barwon Network of Neighbourhood Centres and were
considered in the planning and development of the Volunteering Geelong training calendar.

Recommendations

The need for training in areas of Communication Skills, Cultural Diversity Skills, Disability Awareness
Training, Understanding Depression and Anxiety along Dispute Resolution and Conflict Management was
significant. The need for training in Personal safety skills is an emerging need at some centres in
particular locations. This research also highlighted the need for training that is provided at low cost to the
centres in locations easily accessible to volunteers with childcare facilities.


MAPPING ACTIVITIES – 2007

Mapping activities were undertaken in the early stages of the project. Approximately 25 organisations
were visited over a period of three months to build relationships, establish communication channels and
obtain an understanding of their training needs. This course of action also gained insight into how they
operated their training programs, their training skills analysis and their unmet needs in the training area.
This process also identified gaps in availability of low cost training along with the capacity of organisations
to deliver training outside their own organization.


ONLINE SURVEY – 2009


In 2009 a new communication strategy was implemented whereby online surveys were developed to
obtain feedback on training needs. This approach proved successful gaining a 40% response rate and
was less labor intensive than hard copy questionnaires and face to face interviews. Quantitative and
qualitative data was obtained relating to preferences for types of training and suggestions for additional
types of training. This data has been used for 2009 training development and delivery strategies.




                                                                                                             3

Training for Volunteers and Volunteer-involving Organisations Report
LITERATURE REVIEWS

Extensive research was undertaken to investigate best practice approaches undertaken throughout
Australia to provide training for volunteers. Various approaches ranging from local council run programs
(ie.Wyndham Council), Volunteer Resource Centres and State Centres were considered. Training
provided by Not for Profits such as CEH, VCOSS, Alzheimer’s Australia and PILCH was also considered
and the possibilities of partnership development discussed with many organisations.




BODY OF REPORT

In view of the research undertaken and the relevant findings it was important to consider various
approaches to developing and delivering training. Given the lack of sufficient funding available for training
development and delivery it was also important to look for ways to partner with supportive organisations
to utilize existing resources and venues and create sustainable opportunities for the future by forming
mutually beneficial partnerships. Below is a breakdown of the types of training that were identified as
being required followed by approaches used to respond to these requirements.


TYPES OF TRAINING

    •   Training for well resourced volunteer-involving organisations
    •   Place based workshops for volunteer involving organisations that may not be well resourced and
        volunteers are not normally required to undertake training because of this factor.
    •   New training and resources fillings ‘gaps’ indentified such as Cross Cultural Training and the
        Refugee Experience delivered in partnership with Diversitat, Volunteering Geelong and other
        Geelong organisations
    •   Training partnerships with other organisations
    •   Training for managers and co-ordinators of volunteers



TRAINING FOR WELL RESOURCED VOLUNTEER-INVOLVING ORGANISATIONS

Research undertaken using hard copy and electronic surveys were undertaken in 2007, 2008 and 2009
throughout volunteer-involving organisations in the region. Data collected was used as a guide to source
new training programs. Organisation were asked about their ability to pay for training and this information
was taken into account and considered when sourcing and developing training.


PLACE BASED WORKSHOPS FOR VOLUNTEER INVOLVING ORGANISATIONS THAT MAY NOT BE
WELL RESOURCED AND VOLUNTEERS ARE NOT NORMALLY REQUIRED TO UNDERTAKE
TRAINING BECAUSE OF THIS FACTOR.

Keeping in mind that these organisations often require support from the ground up to nurture and foster
an interest in training and build strength in their programs it was decided to develop a series of ‘place
based’ workshops that would be delivered in a low key informal manner concentrating on engaging
volunteers and building their confidence and skills as a volunteer.

The Volunteer Ready training resource was developed in conjunction with Barwon Network of
Neighbourhood houses. Drafts were considered and feedback incorporated into modified content. A

                                                                                                            4

Training for Volunteers and Volunteer-involving Organisations Report
series of workshops that included Conflict Management, Stress Management and Communication skills
based on these resources is now being delivered by Volunteering Geelong in the Whittington, Northern
suburbs and the wider Geelong.

Considering the minimal funding available to these organisations to pay for training Volunteering Geelong
are endeavoring to subsidize delivery of training to these groups. Recommendations are made to
volunteer-involving organisations explaining funding opportunities and encouraging them to follow these
up.


NEW TRAINING AND RESOURCES FILLINGS ‘GAPS’ INDENTIFIED SUCH AS CROSS CULTURAL
TRAINING AND THE REFUGEE EXPERIENCE DELIVERED IN PARTNERSHIP WITH DIVERSITAT,
VOLUNTEERING GEELONG AND OTHER GEELONG ORGANISATIONS

Examples of new training packages:

The Refugee Experience

Resources have been developed in consultation with Geelong refugee communities and the Settlement
and Community Support area at Diversitat. The training resources and associated powerpoints are used
to provide a wide variety of volunteer-involving organisations with up to date knowledge of these groups
such as GREAT Volunteers, Driver Practice for Refugees, Refugees Online and many other groups that
work with CALD communities.




Building Understanding with the Karen                    Valuing Diversity – A Cultural Awareness
Community and Refugee Experience                         Session for Volunteers
Workshops
                                                         These sessions are delivered in partnership with
These sessions were developed in conjunction with        organisations such as Bethany, Red Cross, AMES.
the Geelong refugee communities and the                  These sessions have been developed so that
Settlement and Community Support area at                 volunteers build an understanding of culture and
Diversitat and delivered to groups who have              cross cultural communication along with developing
volunteers supporting settlement of these groups         their own self awareness of how they view culture.
such as Baptist Church, GREAT, AMES, Red                 Information about new communities in Geelong is
Cross and Bethany. Where possible members from           also included.
the Karen community co-facilitate the delivery of
the sessions.




                                                                                                           5

Training for Volunteers and Volunteer-involving Organisations Report
TRAINING IN PARTNERSHIP WITH OTHER ORGANISATIONS

To create sustainable training opportunities and to harness the skills and capacities of well resourced Not
for Profit organisations, partnerships have been developed with various organization locally and
nationally. Examples of such partnerships developed through the PRAISE project are listed below:

    •   Volunteering Geelong and Diversitat – MOU to ensure continuing delivery of cross cultural
        training and safe food handling to volunteer-involving organisations
    •   Diversitat partnering with AMES to deliver AMES tutor training to GREAT volunteers on a regular
        basis
    •   Volunteering Geelong and Alzheimers Australia – Dementia Awareness workshops
    •   Volunteering Geelong and PILCH - Advocating for delivery of regional training in the region
    •   Delivery of Level 1 First Aid in partnership with Volunteering Geelong and COGG and delivered
        to a wide range of volunteer-involving organisations. COGG has also supported numerous
        training events and forums by providing venues, catering, technical support and equipment.
    •   Safe Food Handling – in conjunction with Diversitat, Volunteering Geelong and Anam Cara
        House
    •   Disability Awareness delivered in conjunction with Volunteering Geelong and LeisureNetworks to
        sports organisations
    •   Norlane Neighbourhood Renewal and Volunteering Geelong – support the delivery of their
        volunteer training program with provision of trainers
    •   Whiitington Links, Bellarine Living and Learning Centre (BLLC) and Volunteering Geelong
        delivering ‘Volunteer Ready’ workshops at BLLC
    •   Volunteering Geelong partner with volunteer-involving organisations in the region such as
        Bethany and Red Cross.
             o For example:
                 To encourage volunteers attending training it has been established that it is best for
                 organisations to have some ownership of the training – this way they encourage their
                 volunteers to attend and it becomes and expected part of training requirements for their
                 volunteer program. Partnering with local organisations that can provide training rooms,
                 catering and training equipment ensures that training is viable due to guaranteed minimal
                 numbers i.e. when delivering the Cross Cultural Awareness sessions Volunteering
                 Geelong holds places for approx 10 volunteers for the partnering and organization such
                 as Bethany or Red Cross. The remaining places are then offered to other organisations
                 for a small fee.




                                                                                                       .
     Volunteering Geelong, Alzheimer’s Australia and COGG host regular Dementia Awareness Workshops


                                                                                                           6

Training for Volunteers and Volunteer-involving Organisations Report
TRAINING FOR MANAGERS AND CO-ORDINATORS OF VOLUNTEERS


This area has been reasonably well catered for in the region. Volunteering Geelong obtained feedback
from the Geelong Volunteer Network that most organisations have some budget for professional
development. Consultation on types of training required is ongoing along with feedback mechanisms to
gauge the value and learning from programs and provide for future directions in training delivery and
subject matter.




DELIVERY OF TRAINING

Training is often sourced from outside the region bringing new skills and information not always
accessible to the volunteers in Geelong. Strategies are used to build partnerships with well resourced
organisations who can assist in offsetting costs of delivery and who may not traditionally share their skills
and knowledge outside of their own organisations (ie. COGG swimming instructors delivering First Aid
training to volunteer outside their organization).

COGG is also exploring the potential of a new staff volunteer program whereby staff would volunteer as
trainers to deliver training in their area of expertise to volunteers.

A MOU between Volunteering Geelong and Diversitat will mean that training packages such as Cross
Cultural Training will be delivered to volunteers on an ongoing basis throughout the region.

‘Place based’ workshops in Whittington, the Northern suburbs and the wider Geelong provide training to
volunteers in a ‘low key’ atmosphere.




PROJECT TRAINING RESOURCES

The PRAISE project has been instrumental in building new training packages especially developed for
volunteers. These form part of a valuable resource

    •   The Refugee Experience
    •   Cross Cultural Training Handbook
    •   ‘Volunteer Ready’ training manual called Effective Volunteering

Training Needs Analysis - for organisations endeavoring to structure a training plan for their volunteers
this training needs analysis tool was developed (Appendix 2)




                                                                                                            7

Training for Volunteers and Volunteer-involving Organisations Report
Cross Cultural Training Resource        Cross Cultural Training Resource ‘the       A resource used for building
                                        Refugee Experience focusing on the          basic volunteer skills,
                                        background of refugees living in the        confidence and knowledge.
                                        Geelong area and how to effectively
                                        work with these communities


      PROMOTION OF TRAINING



      TRAINING CALENDAR

      Accessing information about training being delivered in the region was seen as another important milestone of
      the PRAISE project. To satisfy this outcome a new website was developed using Content Management
      Software (CMS). Part of the website houses a training calendar that displays information about training for
      volunteers, volunteer managers and co-ordinators in the surrounding regions.



                                                                             The Volunteering Geelong training
                                                                             calendar is managed by
                                                                             Volunteering Geelong staff and a
                                                                             skilled volunteer who works
                                                                             remotely. Updates are sent via email
                                                                             and the volunteer makes necessary
                                                                             updates ensuring the website stay
                                                                             current and of interest to viewers.




                                                                                                                8

      Training for Volunteers and Volunteer-involving Organisations Report
COMMENTS

Diversitat Community Development Team Leader Suzanne Cooper has commented on the value of the
PRAISE project in assisting with development and delivery of training for volunteers working on the
Community Settlement and Support programs.

        ‘We now have valuable resources that can be used when training volunteers who are working
        with new emerging communities. The Refugee Experience Handbook is given to our volunteers to
        create better awareness and understanding of issues that face refugees living in our local
        community and information about their lives in refugee camps before they came here. It also
        gives our volunteers an overview of the history of migration and the importance of developing
        inclusive work practices and culturally friendly work places”.

Veema Mooniapah, the Volunteer Engagement Officer at COGG commented about the PRAISE project,

        “The PRAISE project has created awareness at COGG as to the value of training for volunteers
        and the need to support the development of this undertaking. COGG have partnered with
        Volunteering Geelong to deliver successful training programs in the region that benefit not only
        COGG volunteers but volunteers in the wider community”




CONCLUSION

The PRAISE project has focused on assessing the training needs and identifying training gaps for
volunteers and the organisations they work for in the Geelong region. It has focused particularly on
building training packages that support organisations that traditionally miss out on obtaining valuable
skills, knowledge and confidence. These undertakings can only work to improve the experience of
volunteers in the region and the level of service they deliver in their volunteer roles. The project has also
focused on partnering with organisations that have access to training funds and resources working with
them to deliver training in the region, thus building sustainable cost effective training opportunities. It has
also acted to build the skills, knowledge and resources of Volunteering Geelong staff to ensure the
continuing delivery of relevant appropriate training in the region. The PRAISE project has endeavored to
build practical strategies, achievable goals and sustainable outcomes that will live on beyond the life of
the project.




                                                                                                                  9

Training for Volunteers and Volunteer-involving Organisations Report
APPENDIX 1 - PRAISE VOLUNTEERS TRAINING NEEDS QUESTIONNAIRE RESULTS



Summary

The PRAISE Volunteers Training Needs Questionnaire was distributed via email to coordinators based at
neighbourhood centres throughout the Barwon region. Questions asked relate to the staff at Neighbourhood
centres along with their volunteers and aims to understand what types of training would benefit the centres and
the volunteer and also what barriers volunteers may experience when accessing volunteer training.

Questionnaires were emailed to the survey target group in May 2007, centres were then contacted by phone and
asked to complete survey over the phone throughout June 2007. Due to the difficulty in contacting all respective
parties responses were collected from 12 centres. Results have been based on this group and will be considered in
the planning and development of a GVRC training calendar to be published in fourth term 2007.

Results of the questionnaire are presented below

The benefits that training bring to the centre

Job skills, improves performance, quality of service, improve self confidence and confidence in their volunteer role,
improve team work and empowerment, were terms used frequently by respondents to describe training benefits.

What else could centres do if it had the right skills available
Most centres reported they were working at their capacity.

Respondents were asked to give an indication of what types of training staff/volunteers would be interested.
(Respondents were asked to tick if appropriate)


Yes     No     Already        Type of course

               Provided

               At centre


92%            8%             Communication Skills


84%     16%                   Cultural Diversity Skills


50%     9%     41%            Mental Health First Aid


32%            68%            Basic First Aid


92%     8%                    Disability Awareness Training


                                                                                                                  10

Training for Volunteers and Volunteer-involving Organisations Report
92%       8%                  Understanding depression and anxiety


59%       34%   8%            Personal Safety skills


67%       25%   8%            Team Building


84%             16%           Dispute resolution and conflict management


16%       8%    76%           Safe Food Handling


16%             84%           Computer Training




      •   The need for training in areas of Communication Skills, Cultural Diversity Skills, Disability Awareness
          Training, Understanding Depression and Anxiety along Dispute Resolution and Conflict Management was
          significant

      •   Personal safety skills is an emerging training need

      •   Other suggestions were a Pampering morning for volunteers along with training in areas such as Setting
          Boundaries (over involvement), Privacy and Confidentiality, and Values.

Respondents were asked what factors in their opinion, motivate volunteers at their centre to undertake training

(Respondents were asked to tick if appropriate)


% who considered this an               Motivation factor
important motivation factor


84%                                    Increase personal skills and knowledge


50%                                    Contribute to improving the centre


84%                                    Increase confidence and self esteem


34%                                    Personally rewarding challenge


34%                                    Pathways to further training


42%                                    Pathways to employment


42%                                    Develop transferable skills



                                                                                                                   11

Training for Volunteers and Volunteer-involving Organisations Report
67%                                      Continue lifelong learning


34%                                      Not interested in formal training




      •    3 of the centres said that they are reluctant to suggest training to volunteers due to the fact that they do
           not want to put undue pressure on busy volunteers.

      •    One centre said that Volunteers are encouraged but not pushed into training.

      •    3 of the centres said they saw their centre as a stepping stone to employment and further training

      •    4 centres commented that they had a large proportion of retired volunteers who according to the co-
           ordinators were not interested in training.

Times of the day volunteers prefer to undertake training.

(Respondents were asked to tick which timeslot was appropriate)

10%       Morning

67%       Afternoon

0%        Evening

Times of the day staff prefer to undertake training.

(Respondents were asked to tick which timeslot was appropriate)

25%       Morning

50%       Afternoon

34%       Evening

Length of time volunteers prefer the sessions to last.

(Respondents were asked to tick which timeslot was appropriate)

92%       2 hours

92%       half day

9%         full day

Length of time staff prefer the sessions to last.

(Respondents were asked to tick which timeslot was appropriate)

92%       2 hours

92%       half day

17%       full day.

                                                                                                                      12

Training for Volunteers and Volunteer-involving Organisations Report
Distance volunteers would travel for training.

(Respondents were asked to tick which timeslot was appropriate)

84%       0 - 2 km

59%       2 – 10km

9%        10 – 20km

Barriers for volunteers accessing training

      •   Transport, childcare, and time constraints were commented on frequently

      •   One respondent commented that venues should be considered that had free parking

Would volunteers be prepared to pay for training

100% said NO

Would the centre be prepared to pay for training volunteers

100% said YES

Those that said yes were asked how much they would be prepared to spend

(Respondents were asked to tick what amount they considered appropriate)

100%      Up to $30

92%       $30 -$60

17%       $60 - $100

0%        $100 - $200

One respondent mentioned that they would not be prepared to pay for training that training providers had been
funded to provide.

Respondents were asked if their centre would be prepared to pay for training staff

100% said YES

Those that said yes were asked how much they would be prepared to spend on training for staff

(Respondents were asked to tick what amount they considered appropriate)

100%      Up to $60

59%       $60 - $100

34%       $100 - $200

Recommendations

The need for training in areas of Communication Skills, Cultural Diversity Skills, Disability Awareness Training,
Understanding Depression and Anxiety along Dispute Resolution and Conflict Management was significant. The

                                                                                                                    13

Training for Volunteers and Volunteer-involving Organisations Report
need for training in Personal safety skills is an emerging need at some centres in particular locations. This research
also highlighted that need for training that is provided at low cost to the centres, in locations easily accessible to
volunteers and where childcare was available.




                                                                                                                    14

Training for Volunteers and Volunteer-involving Organisations Report
APPENDIX 2 – TRAINING NEEDS ANALYSIS TOOL




                                                                       15

Training for Volunteers and Volunteer-involving Organisations Report

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:6
posted:5/5/2010
language:English
pages:15
Description: Training Report - TRAINING FOR VOLUNTEERS PRAISE VOLUNTEERS R ...