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the of the journey

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the of the journey

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of the     journey

Personal Support Programme
12 & 13 October 2006
Wesley Conference Centre
                                    the intention of the journey
                                    Personal Support Programme Conference 2006


The Intention of the Journey

NESA is excited to welcome you all to this long anticipated event - the inaugural National Personal
Support Programme Conference.

This conference has evolved from the clear belief that a PSP dedicated event has been missing from our
industry’s national calendar. NESA recognises that PSP is a unique and challenging programme which
serves a vital role in Australia’s employment service framework.

As providers of PSP, I am sure you will appreciate the theme for this conference – the Intention of the
Journey. PSP clients have significant, highly complex and diverse needs. I know that you understand
the importance of the journey as much as the destination and reflect the sentiments of Thomas Edison
in your ongoing support of clients “I am not discouraged - because every wrong attempt discarded is
another step forward”.

The programme incorporates a diverse range of opportunities, through the engaging presentations of the
plenary sessions to the breadth of workshops that will be providing additional practical skills and tools to
add to your own bank of knowledge and of course the always popular networking tables.

It is our intention that this conference will celebrate, inspire and reinvigorate the dedication, commitment
and passion with which you support and guide your clients. This will be highlighted at our inaugural
NESA PSP – Awards for Excellence to be celebrated at the conference dinner.

NESA would like to extend its sincere appreciation to the outstanding support and encouragement
from your organisations in the development of this unique event. I would also like to take this
opportunity to thank our major sponsors the Department of Employment and Workplace Relations and
RecruitmentSuper for their ongoing support.

It is our intention to make your journey at this conference a memorable, valuable and fun experience.

Sally Sinclair

Chief Executive Officer
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                                Personal Support Programme Conference 2006


Sally Sinclair and the Conference Committee gratefully acknowledge the valuable and
generous support of the following organisations in the production of NESA’s 2006 PSP
Conference – The intention of the Journey.

Major Sponsor                     Department of Employment and Workplace Relations

                                  The Department of Employment and Workplace Relations supports
                                  strong employment growth and recognises the important role of
                                  providers of Australian Government employment services. DEWR
                                  experts will be at networking tables and will also present a number
                                  of workshops on a range of policy initiatives and support services.
                                  Information will be available throughout the Conference from
                                  DEWR’s trade exhibition. Stands include Australian JobSearch,
                                  Employability Skills Profiler (ESP), JobAccess, Labour Market
                                  Information Portal and the Learning Centre.

NESA PSP Excellence Awards
Platinum Sponsor                  RecruitmentSuper

                                  Originally established in 1992 as an Industry Fund for the
                                  Employment Services sector by the National Association of
                                  Personnel Consultants, RecruitmentSuper has over 8,600
                                  employers, 330,000 members who own the fund and manages
                                  funds in excess of $1 billion The Fund has been designed
                                  especially for the Employment Services industry. Its aim is to
                                  be the fund of choice by satisfying the superannuation and
                                  insurance needs for all employers and employees in this unique,
                                  vibrant industry.
                                     the intention of the journey
                                     Personal Support Programme Conference 2006

                                    PROGRAMME                              DAY 1                      Thursday 12 October

8.30-9.00       Registration                                                                        LOWER GROUND FLOOR

9.00 – 9.15     ‘Welcome to Country’                                                                         WESLEY THEATRE
                Marcia Ella-Duncan

9.15– 9.30      Sally Sinclair – CEO NESA                                                                    WESLEY THEATRE

9.30 – 10.00    Lynne Curran – Group Manager,                                                                WESLEY THEATRE
                                      Specialist Services and Income Support Group - DEWR

10.00 – 11.00   PLENARY                                                                                      WESLEY THEATRE
                Dr Timothy Sharp
                Dr. Timothy Sharp is a clinical and coaching psychologist who has taught at all of the major universities in
                Sydney. He is also the Founder and Chief Happiness Officer of The Happiness Institute, the first organisation
                in Australia devoted specifically to the promotion of happiness in individuals and organisations.

11.00 -11.30    MORNING TEA                                                                                              FOYER

11.30 – 1.00    ‘Talking Tables’                                                                 SEE ATTACHED TABLE PLAN

1.00 – 2.00     LUNCH                                                                                                    FOYER

3.00 – 4.00

4.00 – 4.30     AFTERNOON TEA                                                                                            FOYER

4.30 – 5.15     PLENARY                                                                                      WESLEY THEATRE

                Creating Environments for Possibility not Disability
                Helen Glover
                ‘The most important thing in a person’s recovery is the person himself or herself.
                A recovery space cannot be realised without the person. Everything else is negotiable’.

5.15 – 6.00     PLENARY                                                                                      WESLEY THEATRE
                Dr. Michael Carr-Gregg
                Michael has held a variety of appointments including Executive Director of the New Zealand Drug Foundation and
                Director of the Centre for Social Health at the University of Melbourne, Associate Professor in the Department of
                Pediatrics, Melbourne University and is a Consultant Psychologist at the Albert Road Centre for Health.

7.00            DINNER – SWISSOTEL                                                                        68 MARKET STREET
                                    the intention of the journey
                                    Personal Support Programme Conference 2006

                                    PROGRAMME                            DAY 2                          Friday 13 October

9.00 – 9.15     Dr. Timothy Sharp – MC                                                                    WESLEY THEATRE

9.15 – 10.30    Workshops

10.30 – 11.00   MORNING TEA                                                                                           FOYER

11.00 – 12.30   ‘Policy Tables’                                                               SEE ATTACHED TABLE PLAN

12.30 – 1.30    LUNCH                                                                                                 FOYER

1.30 – 2.30     Walter Mikac                                                                              WESLEY THEATRE
                Inspirational Man – Inspirational Message
                “Walter’s story is one of tremendous courage & hope. Like all Australians I have been deeply moved by the
                strength & grace shown by Walter”
                John Howard – Prime Minister and Patron of the AMF.

2.30 – 3.00     Bring it all together                                                                     WESLEY THEATRE

3.00            Close

       Daily web conferencing on key employment services by Stephen Moore, DEWR
                        in Pollard Room throughout the conference
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                                       Personal Support Programme Conference 2006

                                      CONCURRENT WORKSHOPS                                             Thursday 12 October

Workshops run 2.00pm – 3.00pm and 3.00pm – 4.00pm. 1 hour duration unless otherwise noted.

2 hour            Mindfulness Based Stress Reduction –                                                        LYCEUM THEATRE
workshop          A method for enhancing resilience
                  Gilles Lo Casio / Harvey Feldstein – The Centre for Learning and Development
                  In this practical, inspiring and informative workshop you will
                  • Learn about the physiology of stress and how to use it
                  • Learn how to interrupt spirals of the stress reaction in daily life
                  • Recognise unhelpful “automatic pilot” responses
                  • Open up a window of “choice” in how you respond
                  • Practice a range of practical mindfulness strategies
                  An ongoing mindfulness practice can lead to improved mental and emotional functioning, a balanced nervous
                  system, better sleep and a reduction of symptoms like negative thinking, fatigue, poor concentration, muscle
                  pain, headaches, and emotional reactivity. This workshop will give you the skills to take the first step in this
                  amazing and fruitful journey.

2.00 – 3.00       Anxiety and Anxiety Management                                                                   SMITH ROOM
                  Dr. Priscilla Yardley and Petti Tsoudis
                  Anxiety is a normal response to threat or danger but when it begins to impact on an individual’s functioning it
                  can result in a severe Anxiety Disorder. Understanding how anxiety works and assisting clients to better manage
                  their anxiety may be an important adjunct to supporting them to achieve their goals.

2.00 – 3.00       ‘Inside Out’. Prison Release Service at Broken Hill                                             GREEN ROOM
                  Carol McEachern & Chris Gaynor – Wesley Uniting Employment
                  Wesley Uniting Employment provide a Consultant to work with the Throughcare Officer 4 weeks prior to release and
                  11 months post release and inmates going on to the program are identified by the prison, services offered are:
                  • Assessment of client needs
                  • Intervention with Centrelink to ensure clients are referred to appropriate programs to assist them
                     with gaining relevant skills in order to return to the workforce when ready
                  • Assist with Centrelink registration, medicare cards and bank accounts
                  • Arranging appointments with counselling services, mental health teams, drug and alcohol services
                  • Sourcing accommodation, (Chris works closely with the Department of Housing) detox services,
                    both residential and outpatient
                  • Sourcing clothing and toiletry items
                  • Assistance with relocation
                  • Mentoring and advocacy

2.00 – 3.00       The Research and Practical Issues related to Drug & Alcohol                                 WESLEY THEATRE
                  Neos Zavrou & Jacinta Burgess – Odyssey House
                  In recent years Odyssey has focussed on implementing vocational and training opportunities that work in
                  partnership with a client’s treatment programme, including research into their ability to achieve outcomes.
                  This workshop will provide information around the delivery of vocational and employment programmes to
                  people with severe substance abuse issues, including:
                  • Review of the evidence – why employment is important for people with drug or alcohol problems
                  • Results of a longitudinal study into the effectiveness of providing the Personal Support Programme
                    in conjunction with drug or alcohol treatment
                  • Information to assist in working with people with substance abuse issues
                  • The growing problem of dual-diagnosis clients

2.00 – 3.00       Workplace Based Depression Awareness                                                           PACIFIC ROOM
                  Clare Shann – Acting Senior Program Manager, beyondblue National Workplace Program.
                  Half a million full working days are lost every month and workers cut down their activity on another one million
                  days in one month due to depression. Depression will touch everyone – including employers – either directly
                  or indirectly in today’s world. Many employers realise the importance of staff retention and motivation in
                  creating a harmonious work environment, but in today’s climate it is also important to monitor the well being of
                  staff. A lack of awareness and understanding in the workplace leads to difficult situations, which may arise from
                  prolonged absence or excessive sick-leave. In response to this important issue, beyondblue has developed
                  training resources for the delivery of a brief workplace-based depression awareness program.
                                    the intention of the journey
                                    Personal Support Programme Conference 2006

                                   CONCURRENT WORKSHOPS                                                 Thursday 12 October

2.00 – 3.00   Person Centre Planning                                                                       PENDLEBURY ROOM
              Meg Parsons – Karingal
              This interactive presentation will give an overview of the principles of Person Centred Planning (PCP) and how
              this planning methodology can be applied to the PSP program. Person Centered Planning was developed in
              North America the 80s and has been used successfully in all areas of the human service sector.
              Internationally it is now considered the preferred planning methodology in best practice disability support service
              providers. Person Centered Planning has more recently been applied in the employment sector with successes
              in gaining and maintaining long term employment for people that had previously experienced limited success in
              the workplace.

3.00 – 4.00   Understanding and Managing Borderline Personality Disorder                                           SMITH ROOM
              Dr. Priscilla Yardley and Petti Tsoudis
              Borderline Personality Disorder is often a result of a dysfunctional, violent or abusive past. Clients with BPD often
              experience extreme, intense & distressing emotions, responding in ways which may relieve these feelings in the short-
              term (eg. self-harm, drug abuse) but compound their problems in the longer-term and contribute to difficulties in their
              interpersonal functioning. This workshop aims to help workers understand Borderline Personality Disorder and how to
              manage this client group more effectively.

3.00 – 4.00   Managing Depression in the Workplace                                                         PENDLEBURY ROOM
              Clare Shann – Acting Senior Program Manager, beyondblue National Workplace Program.
              Half a million full working days are lost every month and workers cut down their activity on another one million
              days in one month due to depression. Depression will touch everyone – including employers – either directly
              or indirectly in today’s world. Many employers realise the importance of staff retention and motivation in
              creating a harmonious work environment, but in today’s climate it is also important to monitor the well being of
              staff. A lack of awareness and understanding in the workplace leads to difficult situations, which may arise from
              prolonged absence or excessive sick-leave. In response to this important issue, beyondblue has developed
              training resources for the delivery of a brief workplace-based depression awareness program.

3.00 – 4.00   First Aid in Mental Health                                                                          PACIFIC ROOM
              Debra Means – Diversity@work
              Debra Means, Learning and Development Specialist and Accredited Mental Health First Aid trainer will present
              this workshop, which aims to build awareness around mental health issues to better assist income support
              recipients with mental health problems
              • Overview of the prevalence of mental health problems in Australia
              • Addressing the myths and stigma associated with psychotic (role play) and non-psychotic illnesses
              • Resources and optional self help treatment (yogic breathing exercise)

3.00 – 4.00   Successfully Communicating in Tricky Situations                                                  WESLEY THEATRE
              Marianne Turnwald – Workskil Inc.
              Have you asked yourself why some conversations flow smoothly while during others negotiating for outcomes
              feel like pulling teeth? Ever wondered what a Sabre Tooth tiger has to do with first impression? In this
              workshop Marianne gives an interesting insight into behavioural dynamics and thought processes and includes
              practical, down to earth strategies to achieve better communication and outcomes even in tricky situations.
              The workshop is aimed at consultants, supervisors and managers. The core concepts apply to everyday
              situations and can be taught to service participants and clients to increase effective life skills, interview
              success and self-esteem.

3.00 – 4.00   Family Violence – Its Dynamics and Impacts                                                           GREEN ROOM
              Kristin Dawson – Manager Sydney Women’s Counselling Centre
              Domestic violence takes a high toll, physically, emotionally, financially and spiritually not only on those involved
              immediately, but on the whole society. In this workshop you will:
              • learn about the dynamics of domestic violence and its prevalence in society
              • address the myths surrounding domestic violence
              • understand the impact of domestic violence on the family and society
              • learn how to recognise signs and respond to victims
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                                                                                                                                               Personal Support Programme Conference 2006

                                                                                                                                           FLOORPLANS - WESLEY CONFERENCE CENTRE

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                                        the intention of the journey
                                        Personal Support Programme Conference 2006

                                        TALKING TABLES                                       Thursday 12 October

Select your table 2 x 45 minute discussions

Table No.   Title                                                  Facilitator

    1       Future Directions – PSP Services                       Sally Sinclair – NESA

    2       Engaging the Clients                                   Chris Gaynor – Wesley Uniting Employment

    3       Moving to outcome based service delivery               Marianne Turnwald – Workskil

    4       Behavioural management of violent clients              Aaron Simpson – Wesley Uniting Employment

    5       Recognising basic signs of mental illness              Dr. Priscilla Yardley – PCMHS

    6       Poverty & Sole Parents                                 Carol McEachern – Wesley Uniting Employment

    7       Transient clients - homelessness                       Lucy O’Flaherty – Mission Australia

    8       Domestic Telephone Counselling                         Cheryl Anderson – Community Health Association

    9       Boundary setting in Case Management                    Sarai Twga – Boystown

    10      Clients in Rural & Remote areas                        Susan Walters – Joblink Plus

    11      Important points to know with Drug & Alcohol Clients   Jacinta Burgess – Odyssey House

    12      Working with Sexually Abused clients                   Neos Stavrou – Odyssey House

    13      Clients living with Emotional Pain                     Petti Tsouris – PCMHS

    14      Effective Strategies for PwD/DSP                       Debra Means – Diversity@work

    15      PSP – Effective Strategies/Parallel Servicing          Kerri Volke – Catholic Social Services

    16      Gay, Lesbian and Transgender preferences               Stuart King – Diversity @Work

    17      Organisational Management                              Narelle Warren – Salvation Army Employment Plus

    18      Individual Performance Management                      Sally Thorpe – NESA

    19      Successful Employment Strategies for                   Glen Duncan – Work Directions
            Indigenous Jobseekers

    20      Contract Management Relationship                       Annette Gill – NESA

    21      Relationships with Centrelink                          Celeste Galton – Work Directions

    22      Parallel Servicing to DEN                              John Conway – STEPS Disability
                                        the intention of the journey
                                        Personal Support Programme Conference 2006

                                        POLICY TABLES                                        Friday 13 October

Select your table 2 x 40 minute discussions

Table No.   Title                                                         Facilitator

    1       Key Program Issues – What We Need Now                    Annette Gill – NESA

    2       Remote/Bundled Servicing                                 Jenny Harrison – DEWR

    3       Engaging Indigenous clients:                             Kaye Millican – DEWR
            Cultural awareness versus compliance and participation

    4       Documentary Evidence Streamlining                        Sally Thorpe – NESA
            File Management – Privacy and Personal information

    5       The Intention of the Vulnerability Flag and              Centrelink
            Participation Solution Teams

    6       Nuts and Bolts for Regional PSP Delivery                 Trish Leonard – Riverina Community College

    7       Professional Development and Training Needs              Beth Prunty – NESA

    8       Fee structure & Modelling 2009                           Roger Kennedy – Mission Australia

    9       Future Directions 2009                                   Sally Sinclair – NESA

   10       Making the most of CWC                                   Brad Peters – Job Futures SEQ

   11       Jobseeker Advocacy                                       Gerard Thomas – Welfare Rights

   12       KPI’s Performance Model                                  Helen McCormack – DEWR

   13       Working Together with JCA’s                              Alison Frame – DHS

   14       Improving the Outcomes Focus of PSP                      Anne Buck – DEWR

   15       Documentary Evidence Requirements                        Alex Diamond &
            – Assurance and Compliance Framework                     Amanda Walsh – DEWR

   16       Welfare to Work Implementaton                            Ingrid Cucchi – DEWR
            – Compliance Framework

   17       Moving into EA 3000                                      Parminder Singh – DEWR

   18       Appropriate Exit Codes                                   Michael Gehrig – DEWR

   19       Understanding and monitoring performance against         Michelle Sainsbery – IPA
            the High Performance Indicator Framework

   20       Maximising Commencements – Managing the Wait List        Amanda Walsh – DEWR
                                   the intention of the journey
                                   Personal Support Programme Conference 2006

                                   DEWR POLICY WORKSHOPS                                                 Friday 13 October

9.15 – 10.30   PSP and EA 3000                                                                            LYCEUM THEATRE
               Parminder Singh
               This workshop will present the highlights of the EA3000 enhancing PSP system capabilities and the extended
               features that will be available in 2007.

9.15 – 10.30   Why Understanding the DEWR/PSP Contract                                                  PENDLEBURY ROOM
               is Important on a Daily Basis
               Kaye Fryer
               This workshop will discuss the purpose and importance of the PSP contract and how effective contract
               management can assist providers to help job seekers.

9.15 – 10.30   Welfare to Work implementation – Compliance Framework                                         PACIFIC ROOM
               Janine Pitt
               This presentation will cover the implementation of the new compliance arrangements including Participation
               Reporting for PSP providers.

9.15 – 10.30   Documentary Evidence Requirements/Programme Assurance                                          SMITH ROOM
               Alexis Diamond – leads the Programme Assurance team in Intensive Support Group
               Amanda Walsh – leads the PSP Management Team in Employment Pathways Branch
               This workshop will provide an overview of DEWR’s “Assurance and Compliance Framework for Providers of
               Australian Government Employment Services 2006 -07”. The Framework sets out DEWR’s general approach
               to preserving the integrity of its employment programmes and provides information on specific priorities for
               2006-07, including for PSP. The workshop will also provide an overview of the PSP documentary evidence
               requirements and an opportunity to discuss proposed amendments to streamline the requirements.

9.15 – 10.30   Relationship Structures between DEWR, JCAs and Centrelink                                      GREEN ROOM
               Susan Monkley and Alison Frame
               This workshop will outline the relationship structure between agencies regarding JCAs.

9.15 – 10.30   KPI’s and Improving the Outcomes Focus of PSP                                              WESLEY THEATRE
               Helen McCormack – Director of the PSP Purchasing and Performance team
               This workshop will provide information on key performance indicators for PSP and improving the Outcomes
               Focus of PSP

     See the Live Meet Promotion at the DEWR Exhibition:

               • Web Conferencing • Learning Centre
                                                the intention of the journey
                                                Personal Support Programme Conference 2006

                                               PLENARY SPEAKERS

Lynne Curran                                                           He has held a variety of appointments including Executive
                                                                       Director of the New Zealand Drug Foundation, Director of the
Lynne is Group Manager of the Specialist Services and Income
                                                                       Centre for Social Health at the University of Melbourne and
Support Group in DEWR. Her group has responsibility for DEN
                                                                       Director of Education at the Centre for Adolescent Health.
capped and uncapped streams, PSP, and JPET programmes,
and managing and assuring working age income support                   In addition to his clinical work, Michael runs his own
payments. Lynne’s diverse background includes over 20 years            consultancy, teaches part time as an Associate Professor in the
in the Australian Government. Lynne was awarded a Public               faculty of Medicine at the University of Melbourne and is the
Service Medal for her work on the Family Tax Benefit and the            Consultant Psychologist to the Australian Ballet School.
introduction of the 2004-05 Budget Measures.
                                                                       Michael has been the recipient of a number of awards including
                                                                       the Australian Jaycees Outstanding Young Australian of the

Marcia Ella-Duncan                                                     Year (1987), and in 1989 was awarded the Victorian Health
                                                                       Promotion Foundation’s Inaugural Award for the
Marcia has worked in Aboriginal affairs for over twenty years.
                                                                       Most Outstanding Achievement in the area of international
She has held a range of community positions including
                                                                       health promotion.
Chairperson of the NSW Aboriginal Child Sexual Assault
Taskforce whose report was recently presented to the NSW               In 1997, he was made a Paul Harris Fellow by Rotary
Attorney General and Chairperson of the Sydney Regional                International in recognition of his work in the prevention of
Council ATSIC. She has also held a range of positions in the           youth suicide. More recently he was appointed the Dr Ann D
public sector in areas such as criminal justice, child protection      Clark Visiting Fellow at St Ignatius College Riverview in Sydney
and family support, and community development. Marcia                  and is a member of the Board of Directors of CanTeen Australia.
is currently employed as Coordinator of the Wanderers
Aboriginal Outreach Service providing services to the Aboriginal
                                                                       Helen Glover
community to reduce violence.
                                                                       Helen has had a personal and professional interest in recovery
Marcia is also an active member of the local Aboriginal land
                                                                       and recovery-based practice for a number of years and has
council. Marcia was awarded the Order of Australia Medal
                                                                       concentrated her practice, research and training mainly within
(OAM) for services to netball.
                                                                       the field of mental health and psychiatric disability. Her work is
                                                                       strongly informed by the lived experience knowledge base of
Timothy J. Sharp                                                       those who have recovered including that of her own recovery
                                                                       from mental illness. Helen considers what recovery can teach
Dr. Timothy Sharp - a clinical and coaching psychologist who
                                                                       us about resilience.
has taught at all of the major universities in Sydney. He is also
the Founder and Chief Happiness Officer of The Happiness                Helen has managed recovery-oriented services in the UK,
Institute, the first organisation in Australia devoted specifically to   published recovery policy documents and delivered recovery-
the promotion of happiness in individuals and organisations.           oriented training packages throughout Queensland.

In addition to the wonderful work the clinicians in his practice
do, and will continue to do to alleviate suffering in those who        Walter Mikac
are distressed, Dr. Sharp has determined to devote more of his
                                                                       “I want to share with others how empowering it is to overcome
energies to enhancing happiness (not just reducing distress).
                                                                       the unthinkable and reach your full potential. How to live life
To assist with this endeavour he has brought together a fantastic      without regrets,” Walter says.
and energetic team of caring and happy professionals to assist
                                                                       Few would not know Walter Mikac’s story. The loss of his
him deliver The Happiness Institute’s services.
                                                                       wife and two young daughters at the Port Arthur shootings in
                                                                       Tasmania in 1996, touched the world.
Michael Carr-Gregg                                                     In the years that followed, Walter channelled his grief into a
Michael has worked in private practice as a family therapist,          purpose. He wrote books, lobbied politicians for gun law reform,
child psychologist and clinical psychologist, as an academic,          and helped set up a charity, The Alannah and Madeleine
researcher and he spent 4 years working as a political lobbyist.       Foundation for child victims of crime.
                                               the intention of the journey
                                               Personal Support Programme Conference 2006

                                               JUDGES – AWARDS FOR EXCELLENCE

Peter Laver                                                          Paul is responsible for strategic planning and communications
                                                                     for SANE, including its wide range of books, websites and
Over several years there have been a range of activities
                                                                     multimedia resources, public campaigns and work wit
which have involved employment and related services.                 h the media and he was also instrumental in establishing the
Positions included being a Director of Job Network provider          SANE Helpline.
WorkPlacement, later Key Solutions, from 1994 to 2003.
A range of other roles that impacted on employment and
training have been held including Chair - Community Advisory         Clare Shann
Council for the Community Support Fund (2000 -), Trustee             – Acting Senior Program Manager, beyondblue
– Ronald Henderson Research Foundation, a sponsor of                 National Workplace Program
social economic research, (1999 -), Chair – Victorian Learning       Clare is the Acting Senior Program Manager for beyondblue’s
and Employment Skills Commission (2002-2004), the                    National Workplace Program. She is a registered psychologist,
body responsible for all vocational education and training in        with experience and qualifications in mental health, human
Victoria, including the LLENs, Chancellor - Victoria University of   resources, and adult learning and development. She has
Technology (a Job Network provider) (1995-2000), and Chair           applied her skills across a range of mental health settings, for
- National Board of Employment, Education and Training               example, private practice, a psychiatric hospital unit, community-
(1992-1997), the then federal government’s principal source          based psychological group programs for war veterans and their
of policy advice on these matters.                                   families, and a university research centre.

Other positions currently held include Chairman – Vice               In addition to her clinical experience, Clare holds a Masters in
President - Australian Academy of Technological Sciences             Business Administration and a Diploma in Government. She has
and Engineering, Member - Prime Minister’s Science Prizes            worked as a senior consultant in Human Resources within both
Committee and Victoria Prize Committee, Member – Gambling            Government and the private sector, considerable experience
Research Peer Review Panel, judge for various awards such            in leadership development, recruitment, performance
                                                                     management and workplace training.
as Engineering Excellence and Business-Higher Education
Roundtable, and director or member of a range of other               Clare has a keen interest in the ways in which workplace
advisory bodies and not-for-profit organisations.                     interventions, such as training programs and health promotion
                                                                     campaigns, can reduce the stigma surrounding depression and
Working career was spent with BHP in a range of senior line
                                                                     related disorders, encouraging people to seek early treatment.
and staff management positions in steel, minerals, transport,
research and external affairs. Centennial Medal 2001, Member
of the Order of Australia (AM) in January 2005.

Paul Morgan
Paul Morgan has been Deputy Director of SANE Australia
since 1995. SANE is a national charity working for a better life
for Australians affected by mental illness. It does this through
development of education programs and resources, applied
research and campaigning for improved services and attitudes.

SANE operates Australia’s only national 1800 Helpline service
providing information on mental illness and referral to local
services, and through which the community’s concerns on
a wide range of mental health issues are monitored. SANE
has won numerous national and international awards for its
work, including a Gold Achievement Award at the THEMHS
Conference and a special Award for Exceptional Contribution
to Mental Health Services in 2003. SANE works in partnership
with a wide range of community, professional, academic,
philanthropic and corporate groups.
                                              the intention of the journey
                                              Personal Support Programme Conference 2006

                                             WORKSHOP PRESENTERS

Jacinta Burgess – Odyssey House                                    Alison Frame – Department of Human Services
Jacinta has worked for three years in mental health                Alison has been working on the development and
services as a counselor and employment consultant prior            implementation of the Job Capacity Assessment program
to her move into Alcohol and other Drug services. She              since it was announced in May 2005. Since January Alison
commenced with Odyssey House Victoria in July 2004 as              has been the Assistant Secretary in the JCA Division within the
Coordinator of the Personal Support Programme. This role           Department of Human Services.
has included facilitation of a national pilot of specialist drug   Prior to working on the JCA programme, Alison worked in
and alcohol PSP providers, with a longitudinal evaluation          Parliament House as a policy adviser (to the Minister for
testing the efficacy of such a programme for helping people         Children and Youth Affairs), and before that as a policy officer
to maintain social and economic outcomes. Jacinta has              in the Department of Families and Community Services.
also facilitated the creation of a series of prevocational and
independent living workshops for people with substance             Kaye Fryer – DEWR
abuse issues entitled ‘Moving On’, which will be published         Kaye is a Director in the Contract Management Branch and
for use across the industry.                                       has worked in the management of employment services
                                                                   since 1991. Kaye has had extensive experience in all aspects
Kristin Dawson – Sydney Women’s Counseling Centre                  of programme and contract management and was involved
After 20 years in education as a primary school teacher,
                                                                   in the initial transition of the Community Support Programme
principal and consultant, Kristin completed a degree in
                                                                   into the Personal Support Programme in 2002. Kaye’s
counseling and a diploma in family therapy. Her work in
                                                                   previous responsibilities have included risk management,
couple and family therapy followed on to re-establishing a
                                                                   financial management, policy and systems development,
large women’s refuge, and for the past 12 years establishing
                                                                   and the ongoing implementation of the National Contract
and managing Sydney Women’s Counseling Centre situated
                                                                   Management Framework.
in the multicultural area of Campsie. As a result Kristin
became exposed to the reality of domestic violence and             Chris Gaynor – Wesley Uniting Employment
has witnessed the impact of this on a multitude of women           Chris works closely with the Throughcare Support Officer out
and children. Kristin has worked not only at the individual
                                                                   of Dillwynia Women’s Correctional Facility at Windsor
level, but within the community in an attempt to co-ordinate
                                                                   Four weeks prior to release and 11 months post release,
services and inform the community about the impact of
                                                                   inmates going on to the programme ‘Inside Out’ are identified
domestic violence on family and society.
                                                                   by the prison. Chris has been employed by Wesley for
                                                                   more than 8 years and prior to that has a long history in Job
Alexis Diamond – DEWR
                                                                   Network. She has also been involved with the Transition to
Alexis leads the Programme Assurance team in Intensive
                                                                   Work programme since its inception.
Support Group, Employment Services Performance
Branch. This team supports the work that DEWR undertakes
                                                                   Gilles Lo Casio
to preserve the integrity of its employment and related
                                                                   Gilles has worked as a therapist within many professional
                                                                   settings including Relationships Australia, Probation and
Harvey D. Feldstein                                                Parole and most recently South Pacific Private Hospital (one
Harvey is an internationally recognized author, speaker,           of Australia’s leading Treatment Centres), whilst maintaining a
and consultant. He is Director and Principal Consultant for        private practice.
The Centre for Learning Innovation, a consultancy focused          Gilles has much experience teaching students at the Jansen
on design and implementation of innovative training and            Newman Institute and the University of Western Sydney, as
performance solutions.                                             well as experience teaching clients at South Pacific Private
Currently Harvey’s interests and areas of practice nclude          Hospital and Relationships Australia.
leadership, virtual classrooms, mobile learning, re-shaping        Gilles is passionate about mindfulness and has experienced
mental models, action learning, the development and use            its benefits both personally, in his own daily practice
of imagination in organisational settings, and the creation        and within a clinical setting. Gilles has used mindfulness
of sustainable environments for human and organizational           extensively with clients at South Pacific Private Hospital and
development.                                                       within his own private practice.
                                            the intention of the journey
                                            Personal Support Programme Conference 2006

                                           WORKSHOP PRESENTERS

Carol McEachern                                                 Marianne Turnwald – Workskil Inc, South Australia
– Business Manager, Wesley Uniting Employment                   Marianne designs service delivery and best practice procedures
Carol has seventeen years in Community Services going           and facilitates professional development workshops. Marianne
right back to the famous SkillShare times. She is currently     has a special interest in the cognitive dynamics of value and
the Manager of Employment Services responsible for PSP in       belief systems. She enjoys coaching towards achieving personal
Sydney, Broken Hill, Dubbo and Orange, Youth Pathways in        and professional potential and increasing the effectiveness
Sydney, JPET in Sydney, Broken Hill and Dubbo.                  of interpersonal communication. Marianne has been guest
Carol also oversees the Prison Program at two women’s           speaker and facilitator at public forums, national conferences,
correctional facilities.                                        and joined panel discussions on topics from welfare & service
                                                                dependency and suicide prevention to welfare policy and
Helen McCormack – DEWR                                          emotional intelligence.
Helen is the Director of the PSP Purchasing and
Performance team in Employment Pathways Branch.                 Amanda Walsh – DEWR
                                                                Amanda leads the PSP Management Team in Employment
Susan Monkley – DEWR                                            Pathways Branch. This team plays a key role in managing
Susan is Group Manager, Employment Business Services            the operation of the PSP programme. Amanda has extensive
Group. In this role, she oversees the Department’s activities   experience within DEWR in employment services, and has
in purchasing employment services; managing employment          contributed to various aspects of Job Network and Work for the
services contracts; managing DEWR’s relationships with          Dole and managed NEIS and JPET.
Centrelink, Dept of Human Services and NESA; and
oversees DEWR’s external communications and public              Dr. Priscilla Yardley
affairs functions in relation to employment services. Susan     – Senior Psychologist Mental Health Service
has extensive experience across a range of public sector        • Extensive experience in the psychiatric field
agencies.                                                       • Works privately treating a wide range of mental health problems
                                                                • Particular expertise in Cognitive-Behavioural Therapy for
Janine Pitt – DEWR                                                anxiety and depression
Janine is Assistant Secretary of the Jobseeker Participation    • Has provided extensive training in management of anxiety
Branch within the Job Search Support Group and has                and depression
responsibility for jobseeker engagement and compliance          • Co-facilitated training workshops with Petti in Borderline
activities including Participation Reporting, Activity            Personality Disorder
Agreements and Financial Case Management. She has
extensive experience in the employment portfolio with           Neos Zavros – MAPS
broad policy development and programme management               Neos joined Odyssey House Victoria, in February 1986 first as
experience.                                                     the Clinical Coordinator of the residential service and in 1988 as
                                                                the Director of Clinical Services across the entire agency. He is
Parminder Singh – DEWR                                          the Executive Manager of Programme Development Education
Parminder is the Director of the PSP Project Team in            and Training and manages the Odyssey Institute of Studies, a
Employment Systems Group in DEWR. Parminder has                 Registered Training Organisation that provides accredited training
the responsibility for implementing the PSP changes from        to both professionals within the health and welfare sector and
EA2000 to EA3000.                                               clients who access a range of accredited training, vocational and
                                                                employment services through the Institute. Neos is also currently
Petti Tsoudis – Psychologist                                    the Executive Manager of Odyssey Community Services which
• 15 years experience in the psychiatric field assessing and     provides community based alcohol and drug intervention to
  treating adults with serious mental illnesses.                those who are suffering addictions. He has particular interests in
• Also worked within community settings doing                   culturally sensitive approaches, and working with families from
   psychosocial rehabilitation                                  diverse backgrounds. He has worked with clients from various
• Has also worked privately as a therapist for last 10 years    ethnic communities and the gay and lesbian community. Neos
• Has particular expertise in assessing and treating people     was contracted as the lead National Expert Content Reviewer of
   with Borderline Personality Disorder                         Drug and Alcohol Competencies for Alcohol and Drugs Toolbox
• Has provided training in working with individuals with the    undertaken by Holmesglen TAFE which won the award in
   diagnosis of Borderline Personality Disorder                 excellence from the Australian National Training Authority.
the intention of the journey
Personal Support Programme Conference 2006


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