DILLARD & ASSOCIATES, CPA
3488 E Orangethorpe Ave Anaheim, CA 92806 866-808-9354 resumewriting@dillardandassociates.com
ORGANIZATIONAL LEADER & PERFORMANCE IMPROVEMENT STRATEGIST
Strategic Leadership / Finance / Project Management / Marketing Process Reengineering / Business Development & Technology Productivity & Performance Improvement USF MBA PROFILE: Dynamic leadership career as an Executive Consultant to major US medical corporations to optimize performance, drive revenue growth and strengthen competitive market position. Introduce leading edge process, business, and training and leadership competencies to facilitate positive change. Expert in client relationship management, traditional and emerging sales channels/techniques, and highlevel project management. Keen negotiating, problem solving and team building skills. Innovative, creative and entrepreneurial. Consummate business executive with an impressive record of achievement in designing strategies, analyses, methods, processes and operations to improve financial performance. Hands-on management experience in all facets of the business, with notable contributions as a CPA with expertise in public accounting- auditing, accounting, taxation, general business consulting, business valuation, business technology, and preserving corporate culture. A pedigree of proven performance in issue discovery and resolution, contract negotiations, customer relationship management, team collaboration, and process innovation for UniPhy Management Systems, Inc. Pioneer in the design and delivery of innovative change management programs that have generated millions of dollars in cost savings through redesign of internal operating, production and business processes. Expert in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial and quality objectives. EXPERIENCE: UniPhy Management Systems, Inc., St. Petersburg, FL Management Service Organization/Application Service Provider, Consulting Firm 2000 - 2007
President & Chief Executive Officer Launched private consulting firm offering management & risk advisory, strategic planning, business development, organizational design, Information Technology, negotiating and operating management and tax services to emerging, turn-around and high-growth organizations. Consulted with Presidents, CEOs, CFOs and other senior executives to resolve core operating issues, implementing growth plans, and drive bottom-line revenue and profit growth. Established an extensive network of contacts with medical and academic community. Recruited by individual physician practices specializing in OB/GYN, pediatric cardiology, cardiothoracic surgery, pediatrics, infectious disease, urology, ENT, anesthesia, and neurosurgery. Leveraged relationships to expand client base. Negotiated managed care contracts based on cost, utilization and disease management, thus providing greater efficiencies and patient entry into clinics as well as a more profitable bottom line. Implemented internal controls through intranet and networked systems enabling clients to balance their accounts receivable systems against their financial statements reducing reporting errors and improving process flow. Cohesively worked with programmer to develop transcription application; delivering accurate financials and quantifiable figures used in managed care contracts. Launched aggressive reengineering of client physician practices contracted within the MSO that outpaced benchmarks in growth, income, working capital, cash flow and internal growth. Driving forward a number of new development initiatives in system management, Internet/intranet webbased technology, practice management, and electronic medical records expanding over a 10-county radius. Application Service Provider (ASP) computer environment infrastructure deployment. Key contributor in planning successful joint ventures. Established corporations and provided consultation with founders. Successfully led merger of 8 cardiovascular surgeons.
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DILLARD & ASSOCIATES, CPA UniPhy Management Systems, Inc. (Continued)
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Delivered dramatic improvements in quality, market positions and financial performance delivering unprecedented results, with an increase of 265% to client shareholder package and an increase in physician FTE’s. 1998 - 2004
Bradley & Bennett, Inc., Largo, FL
President Co-founder of a successful tax and CPA management consulting firm with an established client base consisting of 21-physician specialty MSO, three community health clinics (FQHC), a pediatric IPA, and seven private practices. Specialty services included practice, operations and information system evaluations, executive administrative search, physician utilization, contract administration and negotiation, sophisticated financial analysis, strategic and tactical planning, tax analysis, process improvements and reengineering of billing systems. Created, marketed, and drove the IT initiative for the development of a partial business plan affiliationmodel MSO. Spearheaded the development of two Beta Testing software programs: Capitation Allocation Program and Procedure Code and Services Cost Analysis; designed to supply clients with tools to facilitate process improvements within their organizations. Provided practice administrators with training tailored to enhance their understanding on contract cost and insurer’s verbiage; Presentation entitled: “Practice Evaluation and the ABC’s of Managed Care Contracting”. Assisted local hospital with identifying key areas within its cardiovascular program where improvement may be necessary, resulting in an overall savings to its organization; utilized an informal Baldrige Audit process. Cardio-Thoracic Surgical Associates, St. Petersburg, FL Specializing in the care of Pediatric and Adult patients with Cardiac, Thoracic, and Vascular disease. 1982 - 1997
Administrator Executive level administrative position given full authority of financial & cost accounting activities, budgets, taxes, and defined contribution plan administration. Designed and implemented a series of policies, procedures and processes, and job descriptions. Supervised direct reports and coordinated training. Facilitated the recruitment and retention of ancillary and clerical personnel. Negotiated business partnerships with local area specialty physicians and devised new programs to further expand market reach and drive member/revenue/profit growth; resulted in being one of the largest pediatric and cardiovascular surgical practices in the state of Florida. Single-handedly planned and managed the design and construction of two private office build-outs; originating with 2 physicians, subsequently becoming the sole provider of adult services for South Pinellas County and an exclusive provider of pediatric services covering a 12-county area. EDUCATION: CAPM, in Project Management, University of South Florida, Tampa, FL Continuing Professional Education MBA, Quality Management- Health Care Economics, University of South Florida, Tampa, FL CPA, State of Florida BA, Business Administration, University of South Florida, Tampa, FL AFFILIATIONS: American Institute of Certified Public Accountants Medical Group Management Association
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