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News and Updates From Jasper Engines & Transmissions September 2007
In This Issue... JASPER 4-Speed Takes Montoya to
Customer Profile:
Preferred Auto
Sonoma Victory
Care, Inc. pg. 2 Juan Pablo Montoya utilized a JASPER deflection between the engine/clutch and
4-Speed Transmission in his #42 Dodge to transmission axis.
claim his first NASCAR Nextel Cup Series The input drive to output shaft retains its
Bob Cooper: victory. designed axis centerline to within 0.0015”
Think Each Complaint
Montoya passed Jamie McMurray with under race conditions. The entire independ-
Doesn’t Have seven laps to go to win the Toyota/Save Mart ently aligned rotating assembly allows for
Much Effect on 350 at the 12-turn Infineon Raceway road nearly 99% transmission efficiency under
Your Bank Account? course. dynamic loading.
You’re Kidding Montoya was one of eight drivers running The transmission’s sliding clutches to
Right? pg. 3 the JASPER 4-Speed Transmission at Sonoma shift control assembly was redesigned to
that weekend. Also running the transmission retain perfect alignment for reduced wear
JASPER Brings were: and more precise shifts.
Service Truck to The JASPER 4-Speed also includes an
Road Course #20 - Tony Stewart #00 - PJ Jones exclusive patent pending shift control design
Races pg. 4 #96 - Ron Fellows #55 - Terry Labonte that allows for reduced ratio for detent and
#44 - Dale Jarrett #40 - David Stremme interlocking components which greatly
JASPER Receives #41 - Reed Sorenson improves shift reliability, quicker shifting,
Verizon Supplier and virtually eliminates a missed shift. The
Environmental Montoya, who jumped to NASCAR from shifter housing can be easily disassembled
Excellence Formula 1 late last season, started the 110-lap for service with very few tools.
Award pg. 5 race 32nd, and became the first Cup driver to Gleason Manufacturing, which manufac-
win on the California road coarse starting fur- tures premier gear cutting CNC
New Car Smell ther back than 13th. His first Nextel Cup win machines, was selected as the pro-
Wears Off... came in his 17th start. duction manufacturer of the gears
Payments Linger “Sonoma is one of the toughest tracks the and shafts for the JASPER 4-Speed.
for Years pg. 6 Nextel Cup drivers visit,” says Mark Harrah
of Jasper Transmissions, LLC. “Drivers com- (continued on page 7)
plain about transmissions when they race at
Giving Back... pg. 7 Sonoma, but we received nothing but compli-
ments about the JASPER 4-Speed.”
Already a proven winner on the race track
in the NASCAR Craftsman Series Truck with
Jack Sprague, along with several top-10 fin-
ishes in Truck and Busch races, this transmis-
sion, developed by JASPER, includes
Published by: several patent pending improvements
Jasper Engines & including the ARC input shaft design.
Transmissions
This design allows for complete isolation of
P.O.Box 650
spinning transmission parts to clutch/engine
Jasper, IN 47547-0650
components. The ARC input shaft design Eight NASCAR Nextel Cup teams used the
Phone: 1-800-827-7455
Fax: 1-812-634-1820 allows for up to .98 degrees of dynamic JASPER 4-Speed at Sonoma, California, this year.
www.jasperengines.com
Preferred Auto Care, Inc.
Profile Preferred Auto Care is based in Cape
Coral, Florida. It is a facility that provides
all automotive and light-duty truck servic-
es, as well as quality JASPER remanufac-
tured products.
In 1983, at the age of 19, Owner Wes
Dale had zero automotive experience, and
was in a Community College studying for
an Engineering Degree. “I took a night
job pumping gas,” said Wes, “and after a
year and a half, the owner put me on the
day shift and I was hooked.”
Wes finished his two-year degree, but
chose the automotive field instead. In
1995, Preferred Auto Care was founded at
its present address at 1119 Cape Coral
JASPER products in them as well.
“Recently we purchased an Allison 1000
Series transmission for one of my tow
trucks and are very pleased with the per-
formance and reliability,” says Wes.
As for the product itself, Wes says he
doesn’t have to be ‘sold’ on JASPER.
He’s seen the quality first-hand by taking
a recent factory tour. “Everyone from the
tour guide, to management, to Associates
and techs on the factory floor made me
feel so valued as a customer that it almost
overshadowed the quality and attention to
the detail I saw. Every person I spoke to
took so much time making me feel as
proud to sell their product as they were to
Parkway East in Cape Coral, Florida. build it.”
The business is on a corner lot in the Preferred Auto Care does not generate
heart of downtown Cape Coral. There are business through advertising, but by word
four service bays under 2,000 square feet of mouth. Wes feels the customer is his
of work space and a small waiting room. best form of advertising. “60% of our
Because of city code restrictions, Wes can- customers (including fleets) don’t even
not physically increase the size of his ask price... just ‘when,’” says Wes. “If a
building, so he has focused on building his repair is $100 or $1,000, they know that
internal business, which over the years has their bill reflects exactly what was needed
increased ten-fold as compared to the prior to get them back on the road.”
ownership’s operation of 20 years. “We’ve Wes and his staff make it a point to
Customer
done this through service and honesty,” always smile and actually listen to their
says Wes. customers. They ask lots of questions,
“If you NEVER lie, you never have to and try to educate customers so they can
remember what you said... Be honest and get the best service from their vehicles,
straightforward,” added Wes. “We always and his shop.
advise the customer what it takes to get Technical training plays an especially
their vehicle back on the road NOW, but important role at Preferred Auto Care.
we also advise the customer what is need- “Over the years, cars have become more
ed to KEEP their vehicle on the road next and more difficult to repair,” says Wes.
week, month, year, etc.” “Technicians that don’t train are getting
Preferred Auto Care has been a faithful out of the field. The rest of us need to
installer of JASPER remanufactured educate the customer that we aren’t
engines, transmissions and differentials for ‘grease monkeys’ anymore. We truly are
the past five years. His tow trucks have professionals.”
Because of city codes, Preferred Auto Care in Cape Coral, Florida, cannot physically grow
2 in size, but it has grown significantly in its internal business.
Think Each Complaint Doesn’t Have Much Effect
on Your Bank Account? You’re Kidding, Right?
by Bob Cooper, President, Elite Worldwide, Inc.
Now let's look at the time you spend • 25 minutes of customer
Bob Cooper on the “internal” communication that communication - $38.00
comes along with each complaint. This
has functioned
is the time you spend with your techni- • 30 minutes of internal
as the developer,
owner and an cians and service advisors discussing communication - $45.00
operator of some the cause, the resolution, and the pre-
of the most suc- vention of future complaints. Here at • Direct Marketing cost to replace
cessful auto Elite we feel 15 minutes is a realistic 1 of 5 - $6.00
repair shops in number when it comes to this “internal”
North America. communication, and then we'll also • Loss of productivity (30 minutes) -
He has been need to consider the same amount of $90.00
nominated for entry into the time, at a minimum, of your employee's
“Who’s Who in American time. So your “internal” communica- Total: $179.00
Business.” He is a member of tion will cost you at least 30 minutes
the prestigious National with each complaint.
Speakers Association, and he is Now let's shift gears and talk about Now if you think $179.00 is a big
one of the nation’s leading the cost of customer attrition and the number, please bear in mind we're talk-
authorities on both personal and cost of marketing that will come along ing about customer “complaints” not
career success. Today, Bob with each customer complaint. In warranty “repairs.” In addition, we
speaks nationally as well as regard to “customer attrition,” regard- haven't taken into consideration the eco-
internationally to many trade less how well you handle the customer nomic damage to your reputation, the
associations, universities, pri- complaint, you run a higher probability damage to employee morale, the loss of
vate banking groups and
of losing that customer than losing an income that's associated with the loss of
Fortune 500 companies.
otherwise satisfied customer. the customer or the direct cost of any
So going under the presumption that repair. That's also why the industry
When it comes to customer com- you run a good business, and with the superstars all follow the same path.
plaints, most shop owners and dealer- assumption that you'll be able to retain They invest in training, they go the
ships seem to have a sense that there's 80% of the customers that complain, extra mile to deliver extraordinary serv-
some economic price they'll pay, but you'll still be losing 20% of those that ice, they use high-quality vendors like
when asked how much each complaint do. Subsequently, you're now faced JASPER and they follow up with each
may cost, they typically have no idea! with the marketing cost of replacing and every customer. They know that
So consider this... When a customer those lost customers. they are far better off investing a little
complains, the first “direct cost” that Lastly, you have what we here at more money in their parts and people
you're going to incur is a loss of your Elite call the “loss of productivity.” rather than losing a fortune through cus-
“time.” This is the time you spend lis- Simply put, while your employees are tomer complaints.
tening to the customer, discussing the discussing the complaint with you, they This business-building tip provided
resolution, and following up with the are unable to be generating additional by Bob Cooper of Elite! To learn more
customer to assure their complaint has income for the company. about how they can help you build a
been resolved. Let's call this direct Now, based on everything we dis- more profitable, successful business,
expense “customer communication” cussed, here's the math that you and call (800) 204-3548, or visit their web-
time. your employees may very well find site at:
Now I realize the amount of time will surprising.
vary with each complaint, so let's assign www.TheSuccessToolCompany.com
25 minutes as a realistic number for your Note: The following is predicated on a
average complaint (five minutes when shop labor rate of $90 per hour, the
the customer first calls you with a com- shop producing $180 an hour per
plaint; 15 minutes when they return for technician, and the cost of generating a
correction or resolution and then an new customer being set at $30.00.
additional five minutes for follow up).
3
JASPER Brings Service Truck to Road Course Races
The JASPER NASCAR Driveline Service Truck provided service to Nextel Cup teams using the JASPER 4-Speed Transmission at Infineon
Raceway in Sonoma, California. The truck also attended the road course event in Watkins Glen, New York.
At the NASCAR Nextel Cup Series there.” But DeKemper added, “This is says DeKemper.
event at Sonoma, California, a white the first time that I know of where a Unlike races on ovals, NASCAR
Jasper Engines & Transmissions truck company has come in with a trailer and does not mandate specific gear ratios at
and trailer could be spotted in the pits. all the essentials, and actually worked road courses for the Nextel Cup Series,
But it was for more than just promo- on the transmissions.” so JASPER can disassemble the trans-
tional purposes. This truck was to pro- JASPER’s 24-foot aluminum box mission, change the setup, and
vide support, parts and help for teams trailer is fitted with two work benches, reassemble the unit to a team’s
using the JASPER 4-Speed shelving areas for parts, a wash station, specifications.
transmission. an air compressor, and basically any- There were eight Nextel Cup teams
“In the years JASPER has gone to thing JASPER would need to regear a at Sonoma who used the JASPER
race events, other companies that sup- transmission or differential. 4-Speed Transmission, including the
ply transmissions to race teams have The service truck is operated by #42 Dodge of eventual race winner
sent gears along with another team in DeKemper, and Mark Harrah of Jasper Juan Pablo Montoya. Each team had a
their hauler, and then basically work Transmissions, LLC. DeKemper says JASPER 4-Speed for their primary and
out of their hauler,” says JASPER the support truck’s initial appearance at backup cars, plus at least one spare unit
NASCAR Driveline Manager Terry Sonoma was very successful. per team. JASPER took six units to the
DeKemper. “If one team needs some- “Teams were really receptive at the Sonoma race to either sell, or change
thing done to their transmission, they idea of us being there, bringing enough gear ratios over, if needed.
take the unit to that team’s hauler that equipment and the ability to change to “By being there, driver feedback is
has the gears, and make the changes inspect and change gearing for them,” immediate,” says DeKemper. “We are
in the garage talking to the drivers and
crew chiefs getting first-hand informa-
tion on how the unit is working, and if
anything needs to be changed.”
As JASPER worked side-by-side
with the race teams, DeKemper says
their work was under the constant
scrutiny of the NASCAR officials.
“Anytime a transmission is opened, it
must be inspected by NASCAR, where
they put their stamp and seal on it,”
says DeKemper. “They (NASCAR)
will check the gear ratio and record it
before it is installed in the race car. If
the unit comes back to be regeared, it
must be re-inspected.” Added
DeKemper, “They’re a pretty good
JASPER NASCAR Driveline Manager Terry DeKemper prepares the 24-foot aluminum serv- watchdog.”
ice trailer for the next Nextel Cup road course event. The trailer includes two work sta-
tions, a wash basin, an air compressor, and shelving for additional transmission parts.
4
JASPER Receives Verizon Supplier Environmental
Excellence Award
Jasper Engines & Transmissions changing its cleaning processes as
was the recipient of the Verizon much as possible with water-based
Supplier Environmental Excellence cleaners; followed by a sodium bicar-
Award for 2006. JASPER National bonate product in an enclosed abrasive
Accounts Manager, Bob Boeglin, blasting unit vented to a dust collector
accepted the award on the company’s to achieve 99% efficiency.
behalf during Verizon’s awards presen- JASPER was also nominated for its
tation May 21st in Basking Ridge, New reduction of solvent usage from 22,000
Jersey. gallons prior to 2000, to a current usage
JASPER was nominated by Verizon of 5,000 gallons annually.
Environment Management for several JASPER was recognized by Verizon
reasons, including a closed-loop recov- for its use of a highly alkaline solid
ery program that integrates the return, sludge by-product from its Kolene salt
refurbishing and re-purchase of engine bath cleaning process to replace caustic
and transmission “cores”, including a soda in its wastewater treatment facili-
“core credit” that supports cost efficient ties. JASPER reduces hazardous waste
recycling; effective and cooperative and disposal expenses by using this by-
data reporting to support Verizon’s product for wastewater treatment and
reporting to both mandatory and volun- reduces purchase expenses by replacing
tary recognition/awards programs, and the purchase of caustic soda.
exemplary environmental initiatives and JASPER recycled nearly 92% of its
achievements at it’s own facilities that trash (over 4,300 tons recycled of a
are confirmed by regulatory compli- JASPER National Accounts Manager Bob possible 4,700 tons of trash) in 2006.
ance and customer audits. Boeglin (center) accepts the Verizon 2006 This includes over 4,000 tons of scrap
As part of its nomination for the Supplier Environmental Excellence Award metal, 161 tons of wood product, 73
award, Verizon touted JASPER for its from Elaine Schwartz, Verizon Corporate tons of cardboard, 12 tons of office
Sourcing (left) and Ben Larkey, Manager of
efforts to reduce air pollutants by Verizon Environment Management (right). paper and seven tons of used oil.
E-Commerce Portal Drawing
Comments to JASPER July was the first month of JASPER’s E-Commerce Portal
It is absolutely commendable to be able to sell a Drawing. There were a total of 171 units ordered on the web during
product that I feel is of top-notch quality, while that month. The winner for July was Midway Tire and Muffler of
having a company that will back its products and Oak Harbor, Washington. They selected the $400 rebate coupon to be
stand behind them time and time again. used towards future JASPER purchases.
Don’t forget, when you order through JASPER’s fully-customized
I know that when I sell a JASPER product, the E-Commerce Portal, your business will be entered into a monthly
customer is truly best served in both value and drawing. Winners will be announced and your business will have the
quality. Thanks JASPER for the attention to detail choice of:
and serving the customers above and beyond. That
in and of itself is a sale time and time again. • One day of deep-sea fishing on the Gulf of Mexico
for one person (includes lodging).
Sincerely, • Two race tickets & hospitality at one of the JASPER
NASCAR Incentive Races in 2008 (lodging NOT
Bryan Kelley, included).
Valley Automotive Electric
• A $400 rebate coupon to be used towards future
Maple Valley, Washington JASPER purchases.
Transportation to and from all activities is the
responsibility of the winner.
5
New Car Smell Wears Off - Payments Linger for Years
Repowering Your Engine May Be Key to Long-Term Financial Happiness
Everybody wants a new car. You a new car, can be an excellent way to remanufactured engines are even better
see a nice car pass you on the highway cut costs and keep the vehicle.” than the new engines installed at the
and think, ‘Why can’t I have that?’ “When a car or truck suffers major factory. That is because the original
However, financial planners think keep- engine damage, often the first reaction factory engine problems have been
ing your current car may help you in of most consumers is to buy a new or redesigned or repaired with better qual-
the long run with your goal of financial used vehicle, but the cost to repower an ity parts. They are dependable, reliable
freedom, according to the Engine engine is a drop in the bucket compared and backed by excellent warranty pro-
Repower Council (ERC). to the monthly payments on a new car,” grams that also usually cover installa-
“We advise our clients that if they according to ERC Chairman Tom tion expenses.
want a ten-percent increase on their Schrader. “The bottom line is that a The Engine Repower Council is a
investments every year, they need to cut repowered engine makes a vehicle more non-profit organization dedicated to
down on their expenses,” says Terry dependable, more fuel efficient, less educating consumers about the eco-
Mulcahy, vice president of investments polluting and more valuable. nomic and environmental benefits of
for R.W. Baird in Mequon, Wisconsin. With repowering, your engine or an remanufactured engines. The Engine
“A new automobile is for most people identical one from another like-vehicle, Repower Council supports the “Be Car
their second biggest investment next to is completely remanufactured. Also, Care Aware” consumer education cam-
a home, so a great way to save money unlike installing a used or junkyard paign. For more information about the
and increase financial assets is to hang engine, critically important internal Engine Repower Council and where to
onto their current vehicle rather than parts get replaced with new ones that find qualified remanufactured engines
buy a new one every few years. Re- meet or exceed original equipment per- and installation providers, visit:
powering an engine, rather then buying formance standards. Frequently, www.enginepower.org.
A Letter (and Pictures) from A Satisfied JASPER Customer
Dear Michelle,
I have been a long time writing to you about the engine that I purchased
and had installed in my 1995 Buick Riviera.
I am sending copies of the work and invoice from Dargie Automotive, who
installed the JASPER engine for me. I have driven the car over 4,000 miles
and it is doing great.
I took a lot of pictures, that I am sending to you and your company, to
Out with the old...
show the work of Dargie Automotive, of Richmond, Indiana. Bruce Dargie
did a great job of installing your engine.
I am sending a copy of the letter that I have sent to the ROA office telling
them about your engine. I am a member of the Riviera Owners
Association.
You should be proud to have Dargie Automotive and Bruce as an installer.
I look forward to visiting your office sometime soon.
A Very Satisfied Customer,
Robert N. Malone
In with the new... a remanufactured JASPER
Centerville, Indiana engine, installed by Dargie Automotive of
Richmond, Indiana.
6
Giving Back: JASPER’s Involvement in Youth Outreach Program
When you give, it's nice to know ticket to a small college town far from
when there is give-back. home. It was kind of scary that first
For nine years now the JASPER year but I knew I was on the right path."
Baltimore branch staff and customers Today Tom D. himself performs
have been supporting the Youth Outreach charity fund raising. As a professional
Foundation through the Jasper Engines businessman and college graduate Tom
and Transmissions Annual Golf D. has become a ‘go-to guy’ when his
Tournament. former aftercare worker and then proba-
Fund raising golf tournaments typi- tion officer, needs a witness to speak
cally do not raise a lot of money. In the past nine years, the JASPER Golf with the kids who are sitting right where
However this tournament is a little differ- Classic has raised over $150,000 for the Tom D. once sat.
ent. Over the past nine years JASPER Youth Outreach Foundation.
“I tell them to look around. How
customers and tournament sponsors have knows what it's like to be in trouble as a many successful drug dealers do you
been able to contribute $150,000 to the youth. see on the streets over thirty years old?
Youth Outreach Foundation. Hal had a little too much energy as The answer is none. You may have the
There are JASPER customers who well when he was growing up; but he good life (the nice car and jewelry) for a
come out to enjoy the day in support of learned to channel it through wrestling short time until someone comes and
the cause. There are also many other in order to stay out of trouble and even- takes it away from you. Then you find
great customers who don't even play tually became a championship wrestling yourself sitting in jail with nothing - or
golf, but sponsor the event knowing that coach. Tom D. sees Coach Sparks as dead. I tell them to relax, because there
their contribution will be helping our his life saving hero. are a lot of doors they can open. You
troubled youth. From Youth Outreach Tom D. was heading toward a life- can have all of that without needing to
Foundation's gang tattoo removal pro- time of cycling in and out of jail, as look over your shoulder all the time,
gram to college aid, the money raised were some of his peers, and he knew it. waiting for them to come and take it
goes toward helping those young people Tom D. remembers thinking that he did- away. There are ways to get it legally,
who no longer wish to live in a destruc- n't want that to happen, but there really but you have to be serious about doing
tive manner and are trying to find a new wasn't anything else for him to look for- it first."
path in life. ward to. His family couldn't afford col- Not all of them are ready to listen to
Young people like Tom D. who was lege even if he would have graduated what Tom D. has to tell them, but one
sitting in a juvenile detention center high school. As a young man, Tom D. thing is for sure, Tom D. will reach
when Hal Sparks found him. As didn't think to look much past his cur- many of them in his lifetime because he
President of the foundation, Hal Sparks rent circumstance and just accepted his is very excited about where his life is
lot in life. That was until the day that going and that's contagious. Yes, it's
Coach Sparks came in to speak with the nice to know that when you give there is
(continued from front page)
young men. give-back.
Coach Sparks knew that many of the Thank you one and all for helping
Main case rigidity is greatly
kids were not ready to listen at first. young people like Tom D. get to a point
improved without sacrificing weight
They weren't really ready to believe that in life where they too can give back.
through the use of aircraft compo-
there was anything else for them in life. And thank you, Tom D., for giving
nent manufacturers. The case is
So Coach arranged a field trip for them. back.
designed for stand-alone mounting,
An aviation training day that was near a
which means a transmission mount is
college. That is some of the behind-the-
not needed with proper engine sup- scenes work that Coach does. Some of
port. All mating surfaces are O- the kids got to actually fly a small plane
ringed for quick assembly and disas- and also were able see what a college
sembly. JASPER then designed and campus really looked like. "Coach
manufactured a state-of-the-art eddy opened my eyes to what I didn't realize
current dynamometer, allowing units was available to me," Tom D. said.
to be tested under loads up to 10,800 "It's never too late to change" Coach
RPM. tells the young men. Tom D. recalls
Coach Sparks explaining that, "You can
For more information, contact do or be anything you want, but you
Jasper Transmissions, LLC. at 800- have to be serious about doing it first."
476-8270, extension 101 or via cell So upon obtaining his GED Tom D. The Youth Outreach Program helps young
phone at 336-253-3963. people who no longer wish to live destruc-
took Coach up on the offer to send him tive lives, and find a new path in life.
to college. "Coach gave me a one way
7
Get The Most from JASPER’s E-Commerce Portal!
Schedule your core pickups on-line! Simply log into
our Portal and click on Outstanding Cores at the top. If
you have any cores listed, you can double-click on one,
then click on "Schedule Pickup" button. Your JASPER
Branch will be instantly notified that you have a core
ready! It's quick and simple and will save you a phone
call!
In addition, you can get pricing and place orders
online, as well as check account information, history,
inquiries, invoices and warranty cases.
If you haven't already, go to JASPER's Website and
create a username and password profile for your account
to use on the Portal, and log on.
Access to the Portal will be available through both
the "Installer" and "Fleet" links on the left toolbar of the
site, and the existing "Find A Price" area of the site for
Installers and Fleets.
www.jasperengines.com
e-mail: sales@jasperengines.com
815 Wernsing Road · P.O. Box 650 · Jasper, IN 47547-0650
JASPER ENGINE AND TRANSMISSION EXCHANGE
Jasper, IN 47546
Permit 249
U.S. Postage Paid
Prst. Std.
