Impel to go
OnDemand CRM on your mobile handset
The world’s ONLY integrated SMS/GPRS CRM
PK4 Software Technologies Pvt. Ltd.
PK4 Software Impel Mobile
Staying in touch with customers means that your salespeople are in the field most of the time. And with multiple
customer calls, your Field Support people are also on the road for a large part of the day. How can you ensure that
they always have the latest customer information?
With Impel Mobile, you can make your mobile sales and support staff productive, wherever
they are. Whether they are miles away from your office or in a completely different city,
they will always have access to their accounts, contacts, activities, opportunities and
tickets. No need for a desktop or a laptop, just a simple mobile phone will do.
As of December 2007, India had 201 million mobile subscribers, of which over 46 million
used the wireless Internet. According to data released by Nokia India, by the year 2010,
India is expected to have 500 million subscribers. Of this 250 million are expected to have
Internet connectivity on their mobile handsets. In 2007, over a 120 billion SMS messages
were sent across India. On an average, GSM subscribers send 55 SMS messages per
month and CDMA subscribers send 21 SMS messages per month. SMS rates in India are
amongst the lowest in the world.
Impel Mobile is the only CRM in the world that offers integrated SMS and GPRS access to CRM data. With
Impel Mobile you get inbound SMS and GPRS management of your CRM data. For sales and support people that
carry lower-end mobile phones, you can provide SMS access to key customer data. For people with GPRS-enabled
phones, you can provide a choice of either SMS or GPRS access to data.
Full Featured CRM on the go.
Impel is an OnDemand comprehensive CRM solution that PK4 developed to increase enterprise-wide productivity
by providing a single, centralized information repository that sales, marketing and support staff can use.
Hosted in Level 3 data centres, Impel is a multi-tenanted CRM that includes sales force automation,
marketing automation, customer service, inventory management, order management and
invoicing. When CRM is not enough and ERP is too much, Impel is the RIGHT CHOICE!
Impel is mobile enabled to allow field sales and service personnel to receive and retrieve
information while on the go, either through SMS or GPRS. Impel Mobile enables account,
contact, activity, opportunity and ticket management from a hand-held device so that
employees always have access to the most up-to-date customer information, whether they are in
the office or on the road.
Impel Mobile’s Sales Force Automation Solutions enables customers to:
Improve field sales closure rates
Improve sales force productivity and profitability
Get the sales force real-time customer information
Enhance customer relationship management through proactive initiatives
Increase the enterprise’s competitive advantage.
Impel Mobile’s Customer Support Automation Solutions enables enterprises to:
• Increase number of calls attended to in each person-day
• Enhance customer experience through proactive initiatives
• Reduce cost per service call
• Improve support staff productivity
• Manage work orders and trouble tickets in real time
• Gain better visibility into field force performance
• Gain better control of parts and their inventory
• Enhance customer experience in service.
PK4 Software Impel Mobile
Key Features – SMS solution
The Impel SMS solution provides functionality for Sales Force Automation features. Some of the key features of the
Impel SMS solution are:
Account Review. The user can list all accounts that s/he has access to. The user can
also View a specific account.
Contact Review. The user can list all contacts that s/he has access to. The user can
also View a specific contact.
Orders Review. The user can List Recent Orders for a specific account.
Add Lead. The user can also Add a New Lead.
The Impel SMS solution thus provides two way access from/to the mobile. New SMS
features are being added to Impel CRM
Key Features – GPRS solution
The Impel GPRS solution consists of a Sales Force Automation component and a Customer Service component.
Impel GPRS allows you to view, edit, list, search and add account and contact details. You can take notes,
schedule meetings and other activities. You can view, edit and add opportunities. You can review, edit and add
Some of the key features of Impel Mobile SFA are:
Account Review. The user can access the Account (customer) profile, of the Account (i.e. Organization). The user
can view, search, edit existing accounts that s/he has access to. S/he can also add new accounts.
Contact Profile Review. The user can access all of his/her Contacts. The user can
view, search and edit existing contacts that s/he has access to. S/he can also add
Activity Review. The user can access his/her Activities. The user can view, search
and edit existing Activities that s/he has access to. S/he can also add new Activities.
Opportunity Review. The user can access his/her Opportutnities. The user can view,
search and edit existing Opportunities that s/he has access to. S/he can also add
Some key features of Impel Mobile Support include:
Add Trouble Ticket A Customer Service Engineer (CSE) can add a Trouble Ticket from the field based on the
situation in the field.
Ticket Resolutions / Status The CSE can update the status of each of call.
Account Profile Review. The CSE can access the Account (customer) profile, of the Account (i.e. Organization). The
user can choose to see Financial, Address, Buying patterns or other information of the customer. The CSE can get
information on Warranties, customer complaint history, Customer service status, payments due and collections.
Built using PK4’s award-winning zeroCode™ platform, Impel Mobile can very easily be customized and extended for
specific functionality. Contact email@example.com for more information.