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					     Startup and Shutdown Troubleshooter                                                                          Page 1 of 2




         Is a startup initialization file or service causing the problem?


                   Important
         l    The following procedure might require you to restart your computer, which will close this troubleshooter. If
              possible, view this troubleshooter on another computer while you perform the steps on the computer you
              are troubleshooting.
                   To continue troubleshooting if no other computer is available
         Your startup or shutdown problem might be caused by a startup initialization file or service. Use the following
         procedure to determine if this is the case.
         1.    Start the Msconfig program.
                    To start Msconfig
         2.    Click Selective Startup, clear the Load System Services check box, and then click OK.
         3.    Restart your computer, and see if the problem still occurs.

               If your computer starts up and shuts down correctly, then the cause of the problem might be related to
               your system services. To resolve this problem, proceed to the To troubleshoot system services
               section below.

               If the problem is still occurring, then proceed to step 4.
         4.    Start the Msconfig program, clear the Load Startup Items check box, and then click OK.
         5.    Restart your computer, and see if the problem still occurs.

               If your computer starts up and shuts down correctly, then the cause of the problem might be related to
               your startup items. To resolve this problem, proceed to the To troubleshoot startup items section
               below.

               If the problem is still occurring, then proceed to step 6.
         6.    Start the Msconfig program, clear the Process SYSTEM.INI File check box, and then click OK.
         7.    Restart your computer, and see if the problem still occurs.

               If your computer starts up and shuts down correctly, then the cause of the problem might be related to
               your System.ini file. To resolve this problem, proceed to the To troubleshoot the System.ini file
               section below.

               If the problem is still occurring, then proceed to step 8.
         8.    Start the Msconfig program, clear the Process WIN.INI File check box, and then click OK.
         9.    Restart your computer, and see if the problem still occurs.

               If your computer starts up and shuts down correctly, then the cause of the problem might be related to
               your Win.ini file. To resolve this problem, proceed to the To troubleshoot the Win.ini filesection
               below.

               If the problem is still occurring, then proceed to step 10.
        10.    Start the Msconfig program, clear the Process BOOT.INI File check box, and then click OK.


                      Note
               l    You might not be able to clear the Use Original BOOT.INI check box if the Boot.ini file has never
                    been modified. If you cannot clear the Use Original BOOT.INI check box, then go to step 12.
        11.    Restart your computer, and see if the problem still occurs.

               If your computer starts up and shuts down correctly, then the cause of the problem might be related to
               your Boot.ini file. To resolve this problem, proceed to the To troubleshoot the Boot.ini file section
               below.




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     hcp://help/tshoot/tsctl.htm                                                             5/20/2006
     Startup and Shutdown Troubleshooter                                                                           Page 2 of 2



               If the problem is still occurring, then proceed to step 12.
        12.    If you have reached this step, you have determined that your startup or shutdown problem probably is
               not related to the startup initialization files or services.

               Reset Msconfig to normal startup, restart your computer, click No, I still have a startup and/or
               shutdown problem below, and then click Next to continue troubleshooting.
                  To reset Msconfig to normal startup
              To troubleshoot system services
              To troubleshoot startup items
              To troubleshoot the System.ini file
              To troubleshoot the Win.ini file
              To troubleshoot the Boot.ini file
         Have you located the cause of the problem?




          k
          l
          m
          j     No, I still have a startup and/or shutdown problem.

           l
           m Yes, disabling a service, startup item or an entry in one of the startup initialization files solves the
           j
           k
          problem. I will contact the manufacturer of the service or program for more assistance.

          k
          l
          m
          j     I want to skip this step and try something else.

          Next      Back      Start Over




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     hcp://help/tshoot/tsctl.htm                                                             5/20/2006