credit card premier

Credit Card Services Guide 24 hours Customer Call Centre Numbers: MTNL/BSNL : 1800 22 4722 (1800 22 HSBC) AIRTEL(BHARTI) : 1800 103 4722 (1800 103 HSBC) RELIANCE : 1800 200 4722 (1800 200 HSBC) www.hsbc.co.in Issued by The Hongkong and Shanghai Banking Corporation Limited, India. Incorporated in Hong Kong SAR with limited liability. Ver: 11/08 A fully restored stone house with courtyard on Croatia’s Hvar island—rated by Condé Dubrovnik Croatia Europe Nast as one the world’s 10 most beautiful islands—can be yours today for $169,500. 45ºN Finally a card that where it is due gives Credit 5120 4100 0000 0000 5120 VALID DATES 05/07 04/10 SUMIT SHARMA Wide international acceptance, one of the finest rewards programmes, local privileges around the world and on the ground support in case of emergency. What more could you ask from your Credit Card? Read on. 1 Table of contents 1. Card holder privileges • • • • • • Your very own rewards Fly around the world for free home&Away For all your family A worldwide safety net Value-added features a. Personal Accident insurance cover b. Travel Guard c. Lounge Access d. Travel Cashback e. 0% fuel surcharge f. Lower interest repayment options g. Internet Banking h. Phone Banking i. Secure Online Payments j. Zero lost card liability k. Free credit period l. Extended credit facility m. International ATM access n. Draft on call Personal Accident Insurance Claim Procedure Zero lost-card liability insurance claim procedure ® Card holder 1 1 1 1 2 2 2 2 2 3 3 4 4 5 5 5 5 5 5 6 6 7 7 10 12 13 15 15 18 19 22 24 privileges Your pre-approved HSBC Premier MasterCard® is accepted at over 24 million locations around the world and over 300,000 establishments in India. Marry that with exceptional worldwide privileges under our home&Away programme and one of the finest Rewards programmes and emergency support, you have a card that truly merits the Premier status. Your very own rewards The HSBC Premier MasterCard® offers one of the finest Rewards Programmes that offers 2 Reward points for every Rs 100 spent on the card. Each time you spend on your card, you will earn rewards that offer even more ways to indulge in a broader world of opportunities with shopping, dining, entertainment, travel packages and free mileage. Fly around the world for free The Reward points you earn by using your HSBC Premier ® MasterCard can be redeemed for miles on airlines like Jet Airways, Kingfisher, Indian and Singapore Airlines. With up to 4 miles on every Rs. 100 spent (or 2 Reward points), you can add up on free air travel around the world, and keep going places! • • home&Away Feel like a local however far from home you go. With our home&Away ® programme, your HSBC Premier MasterCard is your key to unlocking richer experiences of the world. It gives you access to shopping and dining privileges at thousands of outlets across more than 40 countries and territories w o r l d w i d e . V i s i t w w w. h s b c p r e m i e r. c o m o r a c c e s s www.mobile.homeandaway.hsbc.com via mobile phones for the latest available offers. 2. Know your HSBC Premier MasterCard 3. How to use your HSBC Premier MasterCard® 4. How to avoid misuse of your HSBC Premier MasterCard® 5. Billing and Repayments • Monthly Statement • Settlement of outstandings of overseas transactions • Payment options 6. Tariff Sheet 7 . Finance charges/fees 2 3 For all your family Protect your family too with supplementary cards that offer the same emergency assistance, the same recognition. Naturally, you'll pay no annual fee for primary and supplementary cards alike. Lounge Access Use your HSBC Premier MasterCard® and enjoy exclusive access to premium airport lounges across India. This exclusive offer has been extended just for you. Present your Credit Card at the MasterCard lounge in the Domestic and International Airports in Delhi, Mumbai, Kolkata, Chennai and Cochin listed below. International Airport MUMBAI Clipper Lounge-Terminal 2a near gate 3 Clipper Lounge-Terminal 2c KOLKATA Clipper Lounge COCHIN Clipper Restaurant and Lounge CHENNAI Clipper Lounge NEW DELHI Clipper Lounge This facility is available till 31st December 2008. Clipper Restaurant and Lounge Top Deck Restaurant and Bar Lounge-DomesticTerminal Clipper Lounge -Terminal 1b Clipper Bar and Restaurant-Terminal 1a Domestic Airport ® Aworldwide safety net Credit Card Emergency Services (supported by MasterCard®) You can make a call to the Premier Emergency Hotline at (1) 314 275 6781 which puts you in touch with a customer service representative, 24 hours a day, 365 days a year. If your credit card is lost or stolen, a customer service representative will work with you to report your lost/stolen card instantly and arrange the delivery of a replacement card, on the next day or an emergency cash advance pending delivery of the replacement card, virtually anywhere in the world. Should you lose the card, you can obtain: An instant blocking of your lost or stolen card A replacement Premier Credit Card for use on the next day or an emergency cash advance pending delivery of the replacement card Emergency cash advance* at over 245,000 outlets across 200 countries and territories. Value-added features 1 Personal Accident insurance cover HSBC Premier credit cardholders are covered for up to Rs.1 Crore in the event of loss of life in an air accident. For loss of life due to other accidents the cover is Rs.10 Lakhs. Travel Guard Travel Guard is a "Global Travel Protection" policy underwritten by the Tata AIG General Insurance Company Limited (Tata AIG).Travel Guard may be purchased by any resident Indian between the ages of 6 months and 70 years (for travel abroad on business or leisure). For detailed Terms & Conditions and online application please refer to www.hsbc.co.in Travel cashback HSBC and MakeMyTrip.com brings you travel gains wherein you can get upto 10% cashback on airline tickets, hotels and holiday packages. Travel bookings made on MakeMyTrip.com using your HSBC ® MasterCard can now get you: 3% cashback on all domestic airlines 5% cashback on international airlines 10% cashback on hotels and holiday packages This benefit is available to you round the year, on all airlines, hotels and holiday packages featured on MakeMyTrip.com - the largest travel company in India. *Subject to authoristion by the issuing countries and territories of the Premier credit card. 1 Refer to the Terms and Conditions booklet and www.hsbc.co.in for detailed terms and conditions regarding the value added features. 4 5 To gain from Travel Gains, just: Log on to MakeMyTrip.com or call 1800-11-8747 (Toll-free for MTNL & BSNL) or 011-2653 3251. 1800102-8747 (Toll free) or 011-4602 8747 for Airtel subscribers. 0% fuel surcharge ® Your HSBC Premier MasterCard provides you with the unique benefit and convenience of a Petrol SurchargeWaiver. HSBC will waive the surcharge that is ordinarily levied on Credit Card ® petrol purchases for customers who use HSBC Premier MasterCard on spends between Rs. 400 and Rs. 4000 (both inclusive) per transactionon petrol in any city and at any pump in India (please refer to Creditcardholder agreement for more details). For transactions eligible for surcharge waiver, Reward points will not be awarded. Lower interest repayment options BalanceTransfer Transfer your other bank Credit Card outstandings (any amount above ® Rs.3,000) to your HSBC Premier MasterCard . You can choose from the following 3 combinations of interest rate and tenor: 0% interest for 3 months term 0.75% p.m. (9% p.a.) interest for 6 months term 0.99% p.m. (11.88% p.a.) interest rate for perpetual balance transfer BalanceTransfer-on-EMI BT on EMI is a unique feature that allows you to transfer the outstanding balance from your other credit card to your HSBC Credit Card and repay it in easy monthly instalments at a lower interest rate. Low interest options of 0.99% for 6 and 12 months and 1.49% for 18 and 24 months Repayment tenor options of 6, 12, 18 and 24 months A processing fee of 1% of the Balance Transfer amount (subject to minimum of Rs.149 ) will be applicable. Loan on Phone ® Your HSBC Premier MasterCard provides you with an easy way to pay for the holiday of your dreams, jewellery, new TV or a computer through the exciting new 'Loan on Phone' feature. It allows you to pay for your purchases (of a minimum of Rs.2,000) on your HSBC Premier ® MasterCard in convenient monthly instalments. EMIs are calculated at an unbelievably low interest rate of 1.5% per month (18% p.a.) on monthly reducing balance.You can chose between loan tenor options of 6, 12, 18 and 24 months. All you need to do is call HSBC Customer Service Centre within 15 days of making the purchase to convert it into a loan. Internet Banking Use your HSBC Premier MasterCard® number and your HBSC Premier MasterCard® PIN to register for online@hsbc services. Choose your USER ID and password to log on. You can instantly track your HSBC Premier MasterCard® transactions, download statements, redeem Reward points and communicate directly and privately through secure online messaging. Phone Banking To bank over phone, you will require your Phonebanking Number (PBN) and Personal Identification Number(PIN). Now you can enquire ® your balance, pay HSBC Premier MasterCard bills and more without actually stepping into the Bank. Please note that payments via Internet Banking and PhoneBanking will take place on the next working day. Secure Online Payments HSBC gives you the power to password-protect payments by your ® HSBC Premier MasterCard on the Internet, as an extra layer of protection at no additional cost. Now you can create your password and use it like an ATM PIN, for making payments on the Internet. To set your online password or for further details, please visit www.hsbc.co.in Zero lost card liability ® HSBC Premier MasterCard cardholders have zero lost Credit Card liability after the loss of the Credit Card has been reported to the Bank ® in writing or to the MasterCard Global Emergency Assistance Helplines. However, you will be liable for all charges incurred on your ® HSBC Premier MasterCard before you report the loss of your Credit Card. Free credit period You can get up to 52 days free credit on purchases without any ® finance charge being levied to your HSBC Premier MasterCard account. ® This is applicable provided your HSBC Premier MasterCard outstanding, as shown in the statement, is settled in full by the due date. However, if only part payment is made, the interest-free credit period will not be applicable and finance charges will accrue, based on daily balance on the outstanding from the date of the transaction. (please refer to Credit cardholder agreement for details). Extended credit facility You can buy now and just pay a minimum of 5%, and settle the balance later at a specified finance charge of 1.99*% per month 6 7 (23.88% p.a.). The calculation of the finance charges is explained in detail in the tariff sheet.This charge may be altered from time to time at the sole discretion of HSBC. *Or at such modified rates as decided by the Bank from time to time. Draft on call You can now order drafts against your HSBC Premier MasterCard account over the phone and have them delivered at your doorstep. For further details call the Customer Service Officers in your city. ® International ATM access Cash advance You have access to cash, round the clock, at over 10,00,000 ATMs ® worldwide. These include MasterCard /Cirrus* and all HSBC ATMs. HSBC Premier MasterCard cardholders can withdraw cash from any of the ATM/authorized money changers/authorized cash advance merchants up to Rs. 1,00,000 per day, within the overall limit specified in the tariff sheet. Using the cash advance facility will attract a cash advance fee and finance charges at the prevailing rate (refer to the tariff sheet). Finance charges are applied from the date of the transaction until the entire outstanding amount is cleared in full. While withdrawing cash over the counter you will be required to provide additional identification, such as your driving license or passport. At HSBC ATMs in India, you can obtain the following services in addition to cash withdrawals: Transfer to funds to HSBC Savings / Current accounts Credit Card account balance inquiry Minimum payment due inquiry Payment due date inquiry Deposit cash or cheque for credit to your HSBC Premier ® MasterCard account PIN Change ® Request for latest HSBC Premier MasterCard statement. This means that you do not have to wait to receive your statement in the post to settle your Credit Card dues. To use the ATM facility, you will need to use your Personal Identification Number (PIN) which will be mailed to you by the Bank ® within 2 weeks of HSBC Premier MasterCard issuance. You can change this initial PIN by using the PIN change facility at any ATM. H S B C Pr e m i e r M a s t e r C a r d c a r d h o l d e r s c a n a c c e s s www.mastercard.com/atm to get complete details on MasterCard / Cirrus ATM locations in India and other countries worldwide. ® ® PersonalAccident Insurance claim procedure A notice of death should be provided within 30 days of the HSBC ® Premier MasterCard cardholder's death.This notice should include a brief description of the accident. The claim must be filed within two months of the loss of life due to an accident and the following notarised documents should be submitted along with the claim form: Death certificate Police report/Panchnama FIR Post-mortem report Examining medical officer's report. In case any of the documents are in vernacular language, please have them translated into English and notarised. Any further documents required by the insurance company will also need to be submitted, when requested. Zero lost-card liability insurance claim procedure In the event that you lose your HSBC Premier MasterCard , please ® report the loss to HSBC or to the MasterCard Global Emergency Assistance Helplines immediately. You are also required to file a police report for the lost/stolen Credit Card and send us a copy of the acknowledged police report to enable us to process the insurance claim. To report a lost Credit Card, you may call any of our Customer Service ® Officers in India or MasterCard Global Emergency Assistance Helplines. Please confirm the loss in writing to, The Manager, Credit Cards, Post Box No. 5080, Chennai - 600 028.The Bank will arrange to replace your credit card as soon as the instructions, in writing, of the loss and requesting for a replacement card, are received, so that you do not lose the convenience of your Credit Card for long. ® If you recover your HSBC Premier MasterCard after you have reported its loss, please do not attempt to use it. Instead, please destroy the credit card by cutting it into several pieces. ® 8 9 High summer temperatures ensure France is the world’s most popular tourist Parc Andre Citroen Paris, France destination. In 1872, a record 40C was reached, only 8C short of the world’s highest officially recorded temperature. 48ºN Please note: All insurance benefits listed above are provided directly to Credit Cardholders by ICICI Lombard General Insurance Company Ltd., whose terms, conditions and decisions, for which the Bank is not liable, will apply Claims for settlement to be sent directly to ICICI Lombard General Insurance Company Ltd. HSBC does not hold any warranty and/or make representation about quality, delivery of the cover, claims processing or settlement of the claim by ICICI Lombard General Insurance Company Ltd. in any manner whatsoever. Your GPA policy number for insurance claim is: Personal accident and special contingency (for all other claims) 4049/0000117/01. The insurance benefits are available to you regardless of other existing insurance that you may avail of. You may be asked to submit additional documents, as per the requirements of the case. The Bank will not be liable for any delayed settlement of claims. The settlement amount will be paid by an account payee cheque in favour of the nominee after deduction of any amount outstanding that is due on the Credit Card account. For any further queries or assistance related to the policy, exclusions and claim settlements you can call on 1800-209-8888 (ICICI Lombard toll free) or you can write to: Operations Manager, ICICI LOMBARD CLAIMS Operation ICICI Lombard General Insurance Company Limited 2nd Floor, Zenith House Keshavrao Khade Marg Mahalaxmi (West) Mumbai - 400 034 10 11 Know your HSBC Premier MasterCard® Reverse 6. Signature panel: For your protection, please sign on this signature panel immediately using a non erasable ball point pen (preferably in black ink). 7 . Magnetic strip: Important information pertaining to your Credit Card is encoded on this strip. Protect your Credit Card from exposure to direct sunlight, magnets and continuous magnetic fields (hand bag clasps, televisions, speakers and any other electronic appliances). Also prevent the magnetic strip from being scratched. Front 1. Credit Card number: This exclusive 16-digit Credit Card number. Please include this in all correspondence with HSBC. 2. Your name: Please check to see that your name is correctly embossed. In case of incorrect embossing, call your closest Customer Service Officers. 3. Valid from Expires End (mm/yy): Your Credit Card is valid throughout the period ( up to the last date of the month of the year) indicated on your Credit Card. 4. The MasterCard hologram and logo: Any establishment ® ® displaying the MasterCard logo accepts your MasterCard worldwide. 5. 'WORLD' Mark: WORLD is one of the premium card products of ® MasterCard . The 'WORLD' mark allows merchants around the world to recognize your card as one of the most prestigious cards. ® 7 6 5120 4100 0000 0000 5120 VALID DATES 1 4 05/07 04/10 2 SUMIT SHARMA 3 5 12 13 How to use your HSBC Premier MasterCard® ® How to avoid misuse of your HSBC®Premier MasterCard When using your HSBC Premier MasterCard to pay your products or ® services, present your HSBC Premier MasterCard against the bill. The establishment will prepare a sales slip. 1. Please verify the amount. There is usually a provision for tips/ miscellaneous items. If required, fill this section and bring down the total. Credit Cards fraud is uncommon. However, based upon HSBC's experience as a global Credit Card issuer, we have developed the following 17 rules to further significantly reduce your chance of being subjected to Credit Card fraud. 1. Never keep your Credit Card loosely in your pockets or bags. ® 2. Sign in the space provided. You may be presented and asked to sign on the sales slip of any ® MasterCard member bank. While the formats may differ, the basic contents of these slips will remain the same.The establishments will return your copy of the bill and the sales slip for your record, along ® with your HSBC Premier MasterCard . At times, merchant establishments may be required to 'refer' the purchase transaction. This does not mean that the transaction has been 'declined' by HSBC but simply that the merchant is required to contact their bankers for approval. In order to safeguard you in the ® event that your HSBC Premier MasterCard has been lost or stolen, your personal details may also be requested at this time. Please contact HSBC , if your transaction is declined, without a valid reason given by the merchant establishment. 2. Always keep your HSBC Premier MasterCard in the same place within your wallet / purse so that you can notice immediately if it is missing 3. Never leave your HSBC Premier MasterCard unattended. 4. Always memorise your Personal Identification Number (PIN) and change it on a regular basis. 5. Never keep a copy of your PIN in your wallet/ purse and never ® write your PIN number on your HSBC Premier MasterCard . 6. Never disclose your PIN to anyone not even your family members. 7 . Never surrender your HSBC Premier MasterCard to anyone other than a merchant when making a purchase. This includes ® people claiming to be representatives of HSBC/ Master Card . ® ® 8. Always ensure that the merchant processes the transaction on ® your HSBC Premier MasterCard in your presence and ensure ® they do not note down your HSBC Premier MasterCard number, swipe your Credit Card twice or fill out two charge slips. Never sign an incomplete charge slips. 9. Always take some time to verify that, upon completion of the ® purchase, the HSBC Premier MasterCard returned to you is yours. 10. Always call your closest Customer Service Officers if you have ® any suspicion that your HSBC Premier MasterCard has been lost, stolen or used fraudulently. 14 15 11. Always keep a copy of your HSBC Premier MasterCard® details (Credit Card account number/expiry date) and any relevant bank addresses / contact numbers in a safe place other than your purse / wallet. 12. Always keep track of your HSBC Premier MasterCard 's billing ® statement date. If your HSBC Premier MasterCard statement is not received on time, do not hesitate to contact the Bank to ensure that it has been dispatched to your appropriate mailing address. 13. Always notify the Bank, in writing or on phone, of any changes in your employment and / or residential address and telephone numbers. 14. Never reveal your HSBC Premier MasterCard number / expiry date / PIN number and your personal details to an e-mail soliciting your personal information. 15. Never reveal your HSBC Premier MasterCard number / expiry date / PIN number and your personal details to any telephonic survey. 16. Never seek help from strangers at the ATM, even if offered ® voluntarily, while utilizing your HSBC Premier MasterCard at ATMs. 17 Never hand the consignment containing your HSBC Premier . ® MasterCard , once delivered to you, back to the delivery person under any pretext. ® ® ® Billing Monthly Statement and Repayments ® Your monthly HSBC Premier MasterCard statement of account is a comprehensive record of all activities on your HSBC Premier ® MasterCard for the statement period. If you find any discrepancy in the statement, please write to us immediately. For your convenience, a detailed explanation is given below. 16 17 Primary Credit Card number: This is your primary MasterCard® account number. Name and address: This is your name and address as per our records. Please notify us of any change in your address/telephone numbers, in complete, immediately to ensure timely receipt of your statements. Credit Card type: This refers to your Credit Card product type i.e. ® HSBC Premier MasterCard . Statement period: This is the period for which transactions on your ® HSBC Premier MasterCard are listed in this statement. Note that only transactions received by the Bank during this period are listed. You may have made other transactions that are in the course of processing and thus not listed. Credit limit: This is the maximum amount, which can normally be ® outstanding against your HSBC Premier MasterCard account at any given time. This limit is specified in the mailer accompanying your ® HSBC Premier MasterCard . Date: This refers to the actual date when the purchase was made by you. Transaction details: This section lists all domestic and international purchases and cash advances during the month, with a brief description of where the transaction was incurred. The name of the merchant establishment where you used your HSBC Premier ® MasterCard may differ from that shown on your statement. This happens when the merchant’s trading name differs from its registered company name. Your copy of the sales slip will assist with this reconciliation. All overseas transactions (i.e. made in currency other than Indian Rupees, or the local currency of Nepal and Bhutan) will also reflect the currency of transaction and the amount in foreign currency denomination. This section also acknowledges payments received and balance brought forward, fees charged and any adjustments. Amount: Lists the corresponding transaction amount in Indian Rupees against each purchase, cash advance or payment received. The letter ‘CR’ against an amount indicates a credit to your account. Amount overlimit: The portion of your closing balance which is in excess of your specified credit limit is payable immediately. Kindly ® ensure that your HSBC Premier MasterCard account oustandings are within the credit limit assigned to you at all times. If your oustandings exceed your credit limit, an overlimit fee will be charged, once every billing cycle.The overlimit fee is detailed in the tariff sheet. Past due/Overdue payment: Minimum payments due, that are outstanding from previous statement and the amount overlimit, if any, that has not been paid by the payment due date. This amount is payable immediately. Minimum payment due: The minimum payment due for a month is normally 5% of the closing balance, subject to a minimum of Rs.100 (You may, of course, choose to pay a higher amount). However, if your statement shows an amount overlimit and/or an amount past due, then the total minimum payment due is 5% of the closing balance adjusted for the amount overlimit and the amount past due. Kindly note that returns, reversals and refunds will not be treated as payments and will not affect your Minimum Payment Due.Please refer to page 25 for more details. Payment due date: Normally, you need to pay the minimum, by the payment due date to avoid transactions getting declined and levy of a late payment fee (refer to the tariff sheet for details). However if your statement shows an amount past due, you need to pay this amount along with the amount overlimit (if any) immediatly, to avoid transactions getting declined and the levy of late payment fee. Message: Useful and important information is provided to you each month through the statement message printed in the transaction area at the end of the statement. Rewards summary: This gives you the details of the Reward points earned. Opening balance reflects points carried forward from your last statement. Points earned reflects the points earned on the spends incurred in this statement cycle. When you redeem your points, it will be reflected in the points redeemed section. Closing balance reflects your total points accumulated less redeemed. This information is not available for duplicate statements. 18 19 Payment slip: When making a payment towards the settlement of ® your HSBC Premier MasterCard account dues, please enter your cheque details (name of drawee bank, the bank branch address and city, the cheque date and amount) in the assigned boxes of the tearaway payment slip from the statement. The amount payable and the payment due date are already included on the payment slip. Please attach this to your cheques/draft payment. When using the Skypak drop-box option or mailing payments to HSBC or making payment through an HSBC ATM/branch, please make the cheque/draft payable to your “HSBC A/c No.. (Write your 16” digit Credit Card number). On the reverse of the cheque/draft, please include your contact telephone number and your full name. 5. Foreign exchange transactions can be put through the internet provided the purpose is otherwise allowed under the Foreign Exchange Management Act (FEMA), 1999. 6. Any payment you make towards your HSBC Premier ® MasterCard dues will be applied towards repayment of the total outstandings, either domestic or international, of your HSBC ® Premier MasterCard account and not against any single/specific amount charged to the account. 7 . To track your overseas spends in order to ensure that they are within the permissible RBI limits, you will have to convert the equivalent Rupee amount shown on your statement for each overseas transaction to US$, using the day’s telegraphic transfer selling rate which can be obtained from your authorised dealer. Settlement of outstandings of overseas transactions 1. All expenses incurred overseas must be strictly in accordance with the Exchange Control Regulations of the Reserve Bank of India (RBI). Please note that the aggregate expenses you incur overseas (i.e. through cash/traveller’s cheque/your bank accounts/Credit Card) should not exceed the limit set by RBI, as prevailing from time to time. ® 8. Any violation of the Exchange Control Regulations arising out of utilisation of this Credit Card is the responsibility of the individual ® HSBC Premier MasterCard cardholders (primary/additional) and he/she would be liable for action under the provisions of the Foreign Exchange Management Act (FEMA), 1999 and any other regulations in force from time to time. Please note the ® regulations is with holder of the International MasterCard . 9. Please note: Your HSBC Premier MasterCard is valid for use both in India and overseas. It is not however, valid for making foreign currency transactions in Nepal and Bhutan i.e. the transactions in currencies other than local currency of Nepal/Bhutan or in Indian Rupees. Your HSBC Premier ® MasterCard transactions outside India must be made strictly in accordance with Exchange Control Regulations of the Reserve Bank of India. In the event of any failure to do so, you will be liable for action under the Foreign Exchange Management Act, 1999. ® 2. HSBC Premier MasterCard cardholders holding an RFC or EEFC account may pay for the overseas transactions incurred on their ® HSBC Premier MasterCard account by a debit to their EEFC or RFC account. They may enclose a draft in US Dollars or Indian Rupees as payment. 3. Please note that the “closing balance” shown on your HSBC ® Premier MasterCard statement reflects the total outstandings ® on your HSBC Premier MasterCard account and includes both, domestic and international transactions. Each international transaction will show the amount in the transaction currency together with the corresponding Rupee equivalent amount. 4. All transactions (domestic and international) incurred by your ® additional HSBC Premier MasterCard cardholders will also be reflected on your Credit Card statement. Additional HSBC ® Premier MasterCard cardholders are also required to ensure that the expenses they incur overseas are strictly in accordance with the Exchange Control Regulations of the RBI. Payment options You have a choice of eight convenient modes of payment to settle your monthly dues: For payment involving cheque/draft, please make this payable to your “HSBC A/c No.___________________” (Write . ® your 16-digit HSBC Premier MasterCard number). On the reverse of the cheque/draft, please include your contact telephone number and your full name. 20 21 1. Through ATMs You can settle your HSBC Premier MasterCard bills by depositing cash or a cheque into your HSBC Premier ® MasterCard account using HSBC ATMs in India, at any time of the day or night. If you are an accountholder and have opted for the ATM access to your bank account with HSBC (as detailed on page 10), you can also transfer funds from your Savings or Current account to your ® HSBC Premier MasterCard account in settlement of your dues. ® HSBC Premier MasterCard® cardholders in Mumbai should send their payment to: The Hongkong and Shanghai Banking Corporation Limited. Clearing Department, M.G. Road, Fort, Mumbai - 400 001. 5. The Skypak Drop-Box payment option All you have to do is drop in your payment cheque at any of Skypak Drop-Boxes in your city and the cheque will be sent to us by Skypak at no additional cost to you. This facility is currently available in 18 cities. Call our Customer Service Officers to find out the Skypak Drop-Box site address closest to you.You can also access www.hsbc.co.in for further information. 6. Electronic clearing system You can make your payment directly by authorising us to debit an account (4 days prior to your due date) that you hold with any Bank. To use this facility, just fill in the acceptance form (please refer to enclosure). This facility is available only in Mumbai and New Delhi. 7 . Internet Banking You can pay your bills conveniently by logging on to online@hsbc 8. Phonebanking You can use our state-of-the-art Phonebanking service to pay ® your HSBC Premier MasterCard bills conveniently. Please note that payments via Internet Banking and PhoneBanking will take place on the next working day. 2. Standing instruction If you are an accountholder with HSBC, you can issue a written standing instruction(SI) to have a pre-determined percentage of your monthly outstanding automatically debited to your account with HSBC on the payment due date. The account you nominate must be either your sole account or a joint account with “any” or “either” signing mandate. The system will automatically debit your designated account and credit your credit card account. In case your account is not sufficiently funded and the standing instruction is declined, you shall be liable to pay an SI Fail Fee which will be levied on your next statement date. 3. Over the counter You can also make your payments by cash or cheque, quoting your 16-digit Credit Card number, at any HSBC branch in India and your cash or cheque will be deposited into your HSBC Premier ® MasterCard account. 4. Mail cheque/draft You can mail a cheque/draft, to the HSBC branch closest to you. Collection charges will not be levied for any HSBC cheques or other Bank cheque which are both payable and deposited in Ahmedabad, Bangalore, Chandigarh, Chennai, Coimbatore, Gurgaon, Hyderabad, Indore, Jaipur, Kochi, Kolkata, Ludhiana, Mumbai, New Delhi, NOIDA, Pune, Trivandrum, Vadodara and Visakhapatnam, but will be levied (as per the tariff sheet) for cheques payable in other cities. In order to avoid being charged a late payment fee, please ensure that your cheque reaches us three working days prior to your payment due date as this will ensure that your cheque is cleared in good time. You are requested not to deposite any post-dated cheques while settling ® your HSBC Premier MasterCard dues. 22 23 Tariff Sheet GENERAL Payment due date from statement date Free credit period Finance charges on 22 days upto 52 days 1.99% per month extended credit (23.88% per annum) computed from the date of transaction 5% of the total payment due of the statement plus greater of Past Due or Overlimit due (if any), subject to a minimum of Rs. 100. Interest will be charged on the extended credit as per terms and conditions Rs. 100 per statement BT Processing fees Cheque bounce Rs. 250 Unsuccessful SI charge Rs.100 For'0% interest for 3 months' option, a processing fee of '2% of the Balance Transfer amount' (subject to a minimum of Rs 249) will be applicable. For 6 months tenure option and perpetual balance transfer option, a processing fee of '1% of the Balance Transfer amount' (subject to a minimum of Rs 149) will be applicable. Rs. 100 (within India) Rs. 100 + International courier cost of Rs. 700 3.5% Out of town cheque processing/ charge 0.4% of the cheque Collection value(subject to a minimum of Rs.30) plus postage @ Rs. 25 per charge Commission (Min Rs 30 or 0.4% of the cheque amount, which ever is higher) + Postage Rs. 25 Rs 100 2 % of the value of the transaction, subject to a minimum of Rs.100 3 % of the outstanding principal, subject to minimum of Rs. 250 2% of the value of the transaction. UPC Charges UPC Returns LOP processing fees LOP preclosure Buyeasy processing fees Minimum Payment Due (MPD) on credit usage Duplicate statements (older than three months) Charge in case of cheque bounce, SI dishonoured, and unsuccessful payment through ECS CASH ADVANCE Cash advance limit (against credit card account) Transaction fee for cash advances against credit card account at branches and ATMs Transaction fee for cash withdrawal against your bank account at ATMs overseas Transaction fee for cash withdrawal against your bank account at non-HSBC ATMs in India FEES AND CHARGES Overlimit fee Late Payment fee 60% of the total card limit 2.5% of the transaction amount (subject to a minimum of Rs. 300) Rs. 100 Credit card replacement fee (outside India) Nil Currency conversion charge for foreign currency transaction Credit card replacement fee Rs. 500 per month 30% of the minimum amount due (subject to a minimum of Rs. 400 and a maximum of Rs. 600 per month, if not paid by the due date) Rs. 250 for retrieval of original charge slip copy & Rs. 225 for duplicate copy Charge Back processing fee Rs. 600 ServiceTax and other Cest applicable as per the prevailing rates. Note: Tariff structure subject to change from time to time at the sole discretion of HSBC. Payments made to a cardholder account will be settled in the order of Minimum payment due, Balance Transfer outstandings, fees & charges, cash advance taken and purchase outstandings. # Or at such modified rates as decided by the Bank from time to time. *Finance charge per month at the prevailing rate will also be applicable. Note: No refund of annual fee will be available if the credit card is terminated.Tariff structure subject to change from time to time at the sole discretion of HSBC. As per the Ministry of Finance guidelines, a service tax of 12.36% is being levied on all fees, interest and other charges on all credit cards w.e.f. 11 May 2007 . Sales slip retrieval/charge back processing fee 24 25 PAYMENT HIERARCHY Payments made to a cardholder account will be settled in the following order given below 1. Cash transaction service charges* 2. Retail transaction service charges* 3. Annual fee 4. Late payment fee 5. Overlimit fee 6. Installment handling fee 7 Installment processing fee . 8. Return cheque charges 9. Insurance premium 10.Interest charges a. BalanceTransfer Interest b. Cash transaction Interest c. Purchase transaction Interest 11.Principal Amount a. BalanceTransfer Principal b. Cash transaction Principal c. Purchase transaction Principal *Service Charges include the following: •Cash Service Charges - Cash Advance Fee - ServiceTax •Retail Service Charges - Card Replacement Fee - Statement Reprint Fee - BalanceTransfer Processing Fee - Standing Instruction (SI) Failed Fee - Standing Instruction (SI) Fee - Pin Change Fee - Card Blocking Fee Finance charges/fees You can enjoy free credit for up to 52 days if you repay the closing balance by the payment due date indicated on your statement. If you choose not to repay this amount in full you will be charged interest on the amount spent by you on the credit card. Interest charges are calculated on the daily balance outstanding from the transaction date. For example: You purchase a watch for Rs.1,200 on 1 March and a shirt for Rs.800 on 10 March. Outstanding due in 20 March statement Payment made on the due date of 11th April Balance carried forward (revolved) Interest calculations: (1.99% p.m.) a) Interest on Rs. 1200 for 41 days (from 1 March to 10 April) b) Interest on Rs. 800 for 32 days (from 10 March to 10 April) c) Interest on Rs. 1900 for 10 days (from 11 April to 20 April) Total Interest charged in 20 April statement Service Tax@ 12.36% on Interest Outstanding due in 20 April statement Rs. 2000 Rs.100 Rs. 1900 Rs. 32.19 Rs. 16.75 Rs. 12.43 Rs. 61.37 Rs. 7 .59 Rs. 1968.95 Minimum Payment Due (MPD) is the sum of 5% of your Outstanding balance and the greater of your Past Due amount and Overlimit amount i.e. MPD = 5% of Outstanding balance + greater of (Past due, Overlimit amount) This is further elucidated through two examples below: Example1: Non-overlimit card with no Past Due Credit limit: Past Due: Outstanding: MPD: Rs. 50,000 Rs. 0 Rs. 10,000 = 5% of 10,000 = 500 Example2: Overlimit card with Past Due Credit limit: Past Due: Outstanding: Overlimit: MPD: Rs. 50,000 Rs. 400 Rs. 70,000 Rs. 20,000 = 5% of 70,000 + greater of (400 + 20,000) = Rs. 23,5000 If you do not pay your MPD by the payment due date given on your statement, you will be levied with Late Payment Fee Making only the minimum payment every month would result in the repayment stretching till the entire outstanding is settled and consequent payment on your outstanding balance during this extended period: e.g. if payment due is Rs. 5,000 and you do not make any new transactions on your credit card, the repayment will stretch up to 6 years at the current tariff structure. Limit Enhancement: No fee. This is available after 6 months of card ownership. At last there’s a truly global rewards programme that has caught up with life. HSBC Premier. If you’re open to the world, we’ll help you make the most of its possibilities. Earn 2 reward points for every Rs. 100 spent on your card. Redeem your points for exciting reward options and airline miles. Italy is the international headquarters of the Slow Food Movement, an organisation dedicated to Cattolica Italy the unhurried eating and drinking of high quality food and drink made using fresh ingredients. 43ºN