Q: HOW IS TICKETFUSION DIFFERENT FROM OTHER TICKETING SOLUTIONS?
TicketFusion is a new kind of ticketing service provider. We deliver a more powerful feature set, with less
cost and overhead, than any other system available. With robust, network-delivered components that can be
combined according to your needs, flexible pricing structures, and little or no up-front costs, we’re ready to put
you in the driver’s seat of your ticketing operation. It’s a lot easier than you think. We feel that there is a big
gap between traditional “full service” ticketing, and the newer “Web-based” solutions. TicketFusion fills that
gap, bringing you the best of both worlds in a true next-generation system.
Q: IS THERE AN INITIAL SETUP FEE?
Q: AM I CHARGED A FEE WHEN I PLACE A NEW EVENT ON THE SYSTEM?
Q: ARE THERE ONGOING FEES FOR SYSTEM ACCESS?
No. TicketFusion’s flexible pricing strategies are all performance-based. Our compensation is solely based on
the number of tickets that you sell with us.
Q: HOW DO I GET PAID?
TicketFusion will connect directly with your existing banking services and provide you with real-time cash
flow. TicketFusion utilizes a combination of merchant services, Direct Deposits and Automated Clearing House
transfers to give our clients a wide range of payment and settlement options. This includes pre- and post-event
settlement possibilities. We also have strong, longstanding relationships with our preffered providers of these
services. This ensures our capabilities into the future. Regardless of your choices or how you integrate with
TicketFusion, we will establish a seamless flow of money and create a solution that works for your business.
Q: CAN I CONTROL THE FEES THAT MY PATRONS ENCOUNTER WHEN THEY BUY ONLINE?
Yes. The efficiency of the TicketFusion system allows us to provide great service at very reasonable rates. Plus,
our system allows you to control where the money comes from. It’s your call as to whether we:
• Pass fees along to the public
• Embed our fees in ticket prices so your patrons don’t encounter surcharges
• Split fees between you and your patrons
Plus, our ability to interface directly with your bank provides us with greater flexibility in “capping” convenience
fees – remember, our sole interest is to sell as many of your tickets as possible, so we take care of you and your
Q: CAN I MAKE MY OWN CHANGES AND UPDATES?
Yes. TicketFusion gives you complete hands-on control over all your events. Just log in, type in your adds/
moves/changes, and they take effect system-wide immediately.
Q: HOW DO TICKETFUSION’S “PRIVATE LABEL” SOLUTIONS DIFFER FROM OTHERS?
We hear a lot of talk about “private label” technologies, which turn out to be not much more than a logo
dropped into a standard faceplate. TicketFusion goes much farther. We provide you with an online store
that matches your site design, to the point where most patrons don’t even know they’ve left your site when
they click “Buy” Your TicketFusion online box office features only your events, is not cluttered with distracting
advertisements, and is all about you, your brand, and your tickets.
firstname.lastname@example.org w 877 548 3237 w www.ticketfusion.com
Q: I NEED A SYSTEM THAT WILL REALLY HANDLE MY TICKETING – NOT JUST WEB SALES, BUT
MY BOX OFFICE, CALL CENTER, REMOTE LOCATIONS, WALKUP AND DAY-OF NEEDS. WILL
TICKETFUSION DO ALL THAT?
Yes. If you’re like most box office managers, you’ve had trouble getting the right answers from ticketing vendors
once the discussion shifts to your box office, call center and outlets. Providing real solutions for your box office
is actually viewed by some providers as a conflict of interest – it reduces the volume of sales through their Web
sites and their call centers, which is the last thing they want. So, if you want real control, you’re faced with the
prospect of in-house systems that cost a fortune up front, hit you with additional fees going forward, become
obsolete, force you to be in the technology business, etc.
TicketFusion’s approach is different. Our BoxOffice application suite is a complete, one-stop toolkit for all of
your box office, POS, call center and mailroom requirements, as well as day-of redemption and post-event
needs. TicketFusion is completely network-delivered, which means that you get the benefits of an in-house
system, without the hassles and expense. Call today and ask us about all your requirements.
Q: CAN TICKETFUSION TAKE MY PHONE ORDERS AND PROVIDE MAIL ORDER FULFILLMENT?
Yes, TicketFusion provides both phone sales and mail-order services, at no cost to you. Alternatively, if you
prefer to manage these services yourself, TicketFusion includes everything you need to operate your own
mailroom and/or call center.
Q: WHAT ARE THE BENEFITS OF TICKETFUSION’S REPORTING FEATURES?
Just log into the system from any computer with an Internet connection to access an in-depth array of event
and financial reports, as well as patron data for each event. All of the information contained in TicketFusion’s
report sets can be easily exported to assist in your event management, accounting and direct marketing
Q: IS ANY SOFTWARE INSTALLATION REQUIRED?
No. TicketFusion software runs in any Web browser, requires no installation, and poses no upgrade requirements
or legacy issues.
Q: DO I HAVE TO BUY/MANAGE A SERVER TO RUN THIS SYSTEM?
No. TicketFusion software runs in any Web browser and requires no installation or in-house servers.
Q: HOW SOON CAN I START SELLING TICKETS?
In most instances, we can have you up and selling in 24 to 48 hours.
Q: CAN I SELL SEASON TICKETS AND SUBSCRIPTIONS?
Yes. TicketFusion makes it easy for you to create, manage and sell your season tickets, subscriptions and other
Q: CAN TICKETFUSION PROVIDE TICKETING TERMINALS FOR MY BOX OFFICE?
Yes. TicketFusion offers turnkey terminal solutions for your box office and call center, directly connected
to your banking services. Sales terminals come with ticket printers, receipt printers, card swipers and more;
they manage all your inventory in real time while co-selling at other locations; and they do it all very cost-
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