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About the Perth taxi industry
Perth taxis provide more than 450,000 trips a month. About the Perth taxi industry Perth taxis provide more than 450,000 trips a month. • leases taxi plates; The taxi industry in Perth is essentially a conglomeration of • registers taxi drivers and issues driver IDs; small private businesses. • sets taxi fares; Perth metropolitan taxi owners and drivers fall into one of • sets and regulates industry standards including several categories: vehicle safety and customer service standards; • a plate lessor, more commonly known as an owner- • ensures plate conditions such as minimum quotas driver, who leases a plate from the Department for a and operating hours are fulfilled; weekly fee; • investigates unresolved customer complaints; and, • a shift driver who sub-leases the use of the taxi from the plate owner/lessor, either on a regular or casual • acts as a taxi customer advocate for Western basis; or, Australians. • a plate owner who owns a Department-approved The Department manages and administers subsidies for the plate. These plates (also called licences) would have industry and customers including: been bought from the Department for Planning and • lifting fee subsidies for MPT drivers for every Infrastructure before 2004 or from another plate owner wheelchair job undertaken through the Taxi Users and can be sold and have a market value. Generally Subsidy Scheme; plate owners also own the vehicle to which the plates • special subsidies to cover the costs associated with are fitted. modifying vehicles to carry wheelchairs and scooters; • the MPT Cadetship Scheme to assist new entrants to Industry regulation the taxi industry with training; and, The taxi industry in Western Australia is regulated by the • the Taxi Users Subsidy Scheme to provide subsidised Department for Planning and Infrastructure (DPI). taxi travel for people who have a severe disability. In its role as industry regulator, the Department: For more information contact DPI Passenger Services on (08) 9216 8118, email firstname.lastname@example.org or visit our website www.dpi.wa.gov.au/taxis Reaching your customers Taxi drivers are linked to their customers through privately- Taxi dispatch companies also provide common vehicle owned and operated taxi dispatch service companies. livery, uniforms and administrative and marketing support. The two major taxi dispatch service companies in Western Owner-drivers pay for these services via an all-inclusive Australian are Swan Taxis and Black & White Taxis. rank fee of around $110 per week. These dispatch service companies operate call centres that Some taxi drivers take bookings directly from customers take calls from taxi customers who request to be collected and build a regular clientele outside of the taxi dispatch by the next available taxi or at a particular time. service companies. The company then issues the job to individual taxi drivers via computer and radio links. While care has been taken in compiling this brochure, before relying on the material in it, users should independently verify its accuracy, currency, completeness and relevance for their purposes, and should obtain any proper professional advice. In particular, users should seek independent professional advice before making any investment or business decisions. The information is provided ‘as is’ without express or implied warranty.
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