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					             Didata.com >> from on-line brochureware to selling and servicing customers

        EDUCATE
        • Country specific content
        • About DD                                                                  ENGAGE
        • Thought leadership
        • Case Studies                                                              • Search Engine Optimization
        • White papers                                                              • Home page ads
        • Application Notes                                                         • Personalization – my didata.com
        • Technology Chat Room                                                      • Streamlined content map
        • E-mail news group                                                         • Integrated navigation
        • “People who read this are also interested in X”                           • Contact details confirmation
        • Word watch
        • Document Library


                                                                                                                                 SELL
    ATTRACT                                                                                                                    • Configurators
                                                                                                                               • Competitive cross-reference
    • On-line campaigns
                                                                                                                               • Quote generator
    • On-line event registration
                                                                                                                               • On-line ordering
    • Partner site connections
                                                                                                                               • Request a quote
    • Newsletter links
                                                                                                                               • Web Seminars
    • Customer research polls                                  www.didata.com
    • Consistent URL
    • Didata.com site tour




    RETAIN                                                                                                                  SERVICE

• Custom Content Site for top                                SUPPORT                                                        • Ask a question
  customers and partners                                                                                                    • Order status
                                                           • Log & Track a call                                             • TransIT Logistics
• Learning tools                                           • Product manuals and help guides
• DD University                                            • Known bugs, fixes, and patches
                                                           •Tech Pubs search
                                                           •GSOA Service Portal integration
                                                           •MSS Portal
                                                                  •This strategy reflects a combination of inputs from Lisa Hartdegen, Alan Burgess,
1     Dimension Data    Jason Wright & Lisa Hartdegen – June 2004 Karen Pretorius, Ettienne Reniecke, Brett Dawson, Adam Craker, Gerhard Florian, and Connie de Lange

				
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posted:5/3/2010
language:English
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