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					               Pre-event
             Press Pack



For further information, please contact:
Katy Wilkins
CMP Information
kwilkins@cmpi.biz
020 7921 8522
Ludgate House, 245 Blackfriars Road, London SE1 9UY
                               Latest Exhibitor News
                             Information correct at 23 August 2007




Company Name                             AIM Technology
Stand Number                             F20 Call Centre Expo
Product or service to be launched        AIM Performance
Product or service to be demonstrated    AIM Performance
Description                              AIM Performance is a family of web-based workflow and
                                         analytical software applications, purpose built for
                                         contact centre operations. They enable centres to
                                         optimise key business processes and activities required
                                         to motivate, measure and manage their operation to
                                         meet their key revenue, service, and efficiency goals.
                                         AIM Performance Applications can be used as individual
                                         applications or collectively.
PR Contact Name                          Jo Lawton-Davies
PR Email Address                         jo_lawton-davies@aimtechnology.com
PR Telephone Number                      01256 301670



Company Name                             Amcat
Stand Number                             C22 Call Centre Expo
Product or service to be launched        Amcat Communicator
Description                              Amcat will be launching Communicator. This smart
                                         client application allows agents to improve customer
                                         interactions, become more productive and allows them
                                         to deliver a more personalised service.
                                         Benefits:
                                         •Lighter – reduces network bandwidth
                                         •Greater flexibility with inbound contacts
                                         •Empowers qualified agents to manage their own call
                                         backs
                                         •Powerful script design
Product or service to be demonstrated    Amcat Communicator
Description                              Amcat customer interaction management solutions help
                                         companies grow their business while providing the
                                         flexibility to adapt to changing business requirements.
                                         Our solutions are easy-to-use and reliable, driving more
                                         productive interactions.
Onsite promotion                         Free ‘Contact Centres without Boundaries’ pocket guide
PR Contact Name                          Liz Churchman
PR Email Address                         Liz.churchman@emmettandsmith.com
PR Telephone Number                      0207 819 4800
Company Name                            Argos Business Solutions
Stand Number                            I2 Call Centre Expo
Product or service to be launched       Argos Business Solutions
Description                             We offer more than just the widest range of vouchers
                                        and incentives, as well as fully managed reward
                                        programs. As experts in the industry we have been
                                        providing solutions for the reward & incentive sector for
                                        nearly 30 years. We understand the issues call centres
                                        face and have ideas and suggestions to help
                                        recruitment retention, and performance.
Product or service to be demonstrated   Argos Business Solutions
Description                             A fully integrated on line management tool that offers
                                        an end-to-end solution to facilitate the management of
                                        rewards and communications within a call centre
                                        environment. It can work along-side or independently
                                        of existing systems.
PR Contact Name                         Emma Jenkins
PR Email Address                        emma.jenkins@pleon.com
PR Telephone Number                     0207 479 5624



Company Name                            Aspect Software
Stand Number                            E25 Call Centre Expo
Product or service to be launched       Aspect Unified IP
Description                             Aspect Unified IP is a SIP-based Voice over Internet
                                        Protocol unified contact centre solution that provides
                                        automatic call distribution, predictive dialling, voice
                                        portal, Internet contact, workflow management,
                                        multichannel recording and quality management to help
                                        organisations achieve their customer service, collections
                                        and sales and telemarketing business process goals.
Product or service to be demonstrated   Aspect Contact Center Performance Optimization
Description                             The Aspect Contact Center Performance Optimization
                                        product line synchronises people, technology and
                                        processes in order to help maximise agent performance
                                        and improve operations by enhancing quality,
                                        increasing customer contacts and optimising contact
                                        centre resources.
PR Contact Name                         Michael Gray
PR Email Address                        michael@grayassociates.co.uk
PR Telephone Number                     020 8744 9168
Company Name                            BDEGroup
Stand Number                            D71 Customer: Strategy & Management
Product or service to be launched       Sage CRM, SalesLogix, CRM MME
Description                             Sage CRM SalesLogix delivers integrated and robust
                                        sales, marketing, customer service and support
                                        automation solutions with advanced customisation
                                        capabilities. Available via multiple methods, online over
                                        a network or the Web. With Sage CRM MME, you can
                                        quickly analyse, manage, and synchronise sales,
                                        marketing and customer care activities across all
                                        contacts.
Product or service to be demonstrated   SageCRM MME, SalesLogix
Description                             See how you can synchronise rapidly and work offline,
                                        or use wireless phones or PDAs for quick access to
                                        customer information in the field. As such, it is easy to
                                        deploy, has low TCO, rapid time to productivity and
                                        generates high return on investment
Onsite promotion                        Receive a free site survey and a business process
                                        review.
PR Contact Name                         Rebecca Bryant
PR Email Address                        rebecca.bryant@bdegroup.co.uk
PR Telephone Number                     0870 128 7800



Company Name                            Berlin Partner GmbH
Stand Number                            E50 Customer: Strategy & Management
Product or service to be launched       Call Centre region Berlin-Brandenburg
Description                             Berlin Partner and ZAB are the Inward Investment
                                        Agencies of the German capital region. They publish the
                                        annual survey “Call Centres in the Berlin-Brandenburg
                                        Capital Region".
Product or service to be demonstrated   Call Centre Survey + Business Location Center
Description                             Berlin Partner GmbH will introduce their main power
                                        tools for investors – the Berlin-Brandenburg Business
                                        Location Center, an online portal for comprehensive
                                        data and presentation service for investors.
                                        http://www.businesslocationcenter.de/callcenter
Onsite promotion                        Berlin Partner offer the Business Welcome Package
                                        which allows companies to test Berlin –for three months
                                        starting at just 2,400 Euros.
PR Contact Name                         Christoph Lang
PR Email Address                        Christoph.Lang@berlin-partner.de
PR Telephone Number                     +49 (0)30 399 80-12



Company Name                            bss
Stand Number                            G70 Call Centre Expo
Onsite promotion                        Enter the Contact Centre Trends competition and you
                                        could win a London hotel and theatre night.
PR Contact Name                         Kristiane Efange
PR Email Address                        kristiane.efange@bss.org
PR Telephone Number                     020 8799 9029
Company Name                            Capital Incentives & Motivation
Stand Number                            I4 Call Centre Expo
Product or service to be launched       web-centive
Description                             Showcasing web-centive, a new online incentive and
                                        reward management programme.
Product or service to be demonstrated   Capital Bonds and Compliments Card
Description                             Capital Bonds are multi-choice vouchers that can be
                                        redeemed in over 140 high street stores nationwide.
                                        They are a highly flexible reward option for employers
                                        running staff incentive and motivation schemes.
                                        Compliments Card is an incentive gift card created to
                                        enable employers to make incentive payments to
                                        employees or third parties.
Onsite promotion                        Visit the stand for the chance to receive Capital Bonds
                                        vouchers or a Compliments Card
PR Contact Name                         Helen Martindale
PR Email Address                        helenmartindale@clareville.co.uk
PR Telephone Number                     02077364022



Company Name                            Cleave Global e-Services
Stand Number                            C04 Call Centre Expo
Product or service to be launched       Comprehensive Voice and Data Service Solutions
Product or service to be demonstrated   Comprehensive Voice and Data Service Solutions
Description                             Customer centric and cost effective service solutions.
                                        We have years of experience in customer care,
                                        collections and back office services in Telecom,
                                        Healthcare and Financial Services segments. Our cutting
                                        edge software professionals have developed enterprise
                                        level, off the shelf software packages for HR , Payroll
                                        and CRM.
PR Contact Name                         Sunil Kumar
PR Email Address                        sunil@cleaveglobal.com
PR Telephone Number                     + 44 208 123 9936



Company Name                            Communicator Corp
Stand Number                            B50 Customer: Strategy & Management
Product or service to be demonstrated   Communicator
Description                             Advanced on demand Email Marketing and
                                        Communications application enabling timely, relevant
                                        and personalised one to one communication. Digital
                                        Marketing Consultants provide strategic and tactical
                                        advice and analysis to consistently increase ROI.
                                        Advanced features e.g. dynamic content, integration
                                        with website analytics and CRM systems ensure email
                                        marketing with Communicator maximises campaign
                                        effectiveness.
Onsite promotion                        Email your html to info@communicatorcorp.com for a
                                        consultant to critique your email and show you how
                                        they may be improved.
PR Contact Name                         Eleanor Workman
PR Email Address                        eleanor.workman@communicatorcorp.com
PR Telephone Number                     0191 305 5127
Company Name                            ComputerTel
Stand Number                            F40 Call Centre Expo
Product or service to be launched       Web-based Agent Evaluation Software
Description                             We will launch a web-based version of our Agent
                                        Evaluation Software,Qe2. Our customisable software
                                        development provides a unique system direct from the
                                        customer interface, reducing time spent when
                                        appraising staff. As our new software is written in SQL
                                        format it will now offer even more flexibility and up to
                                        date information to be accessed.
Product or service to be demonstrated   Chameleon
Description                             We will be demonstrating our full suite of Chameleon
                                        products that are specifically designed for the Call
                                        Centre environment. The solutions demonstrated will be
                                        Voice Recording, Agent Quality Monitoring software,
                                        Screen Recording, E-learning, Speech Analytics and
                                        Word Spotting.
Onsite promotion                        Free Business Improvement Clinic and a word spotting
                                        competition with fabulous prizes to win.
PR Contact Name                         Dorita Dahl-Foreman
PR Email Address                        d.dahl-foreman@computertel.co.uk
PR Telephone Number                     01474 561111



Company Name                            Confirmit
Stand Number                            C69 Customer: Strategy & Management
Product or service to be launched       Confirmit
Description                             Confirmit’s Enterprise Feedback Management software
                                        platform helps organisations to increase customer
                                        acquisition and retention by automating the capture,
                                        analysis and reporting of customer feedback into their
                                        business process.
PR Contact Name                         Gary Schwartz
PR Email Address                        gary.schwartz@confirmit.com
PR Telephone Number                     +44 207 648 8568



Company Name                            Customer First
Stand Number                            C55 Customer: Strategy & Management
Product or service to be launched       'Putting the Customer First ®' - The National Standard
                                        for Customer Service
Description                             If delivering Customer Service excellence is your
                                        priority, Customer First will make a significant impact.
                                        Putting the Customer First® - The National Standard for
                                        Customer Service provides you with a practical
                                        approach to measuring the impact you have on your
                                        customer, focusing on your customer relationships, your
                                        market position and your people.
Onsite promotion                        Win a 1 year online subscription to our Customer First
                                        Resources
PR Contact Name                         Vicky O'Connor
PR Email Address                        victoria.oconnor@customerfirst.org
PR Telephone Number                     0845 226 0719
Company Name                            Echelon Learning
Stand Number                            A80 Customer: Strategy & Management
Product or service to be demonstrated   Customer Service Role Play by Actors
Description                             Actor led demonstration (on the hour each hour) of St
                                        Pancras recruitment and training programme for launch
                                        of High Speed 1 train service to continent [see
                                        http://echelonlearning.co.uk/corporations.htmle23118]
PR Contact Name                         Bob Little
PR Email Address                        bob.little@dial.pipex.com
PR Telephone Number                     01727 860405



Company Name                            Eptica UK
Stand Number                            E22 Call Centre Expo
Product or service to be demonstrated   Eptica SelfService & Eptica Email Management
Description                             Eptica will demonstrate how businesses can empower
                                        customers to find their own answers online, whenever
                                        they choose, with Eptica SelfService and how
                                        companies can achieve truly effective management of
                                        inbound email with Eptica Email Management.
Onsite promotion                        New Online Customer Service survey analysis will be
                                        presented during a cheese & wine reception at 3.30pm
                                        on 26 Sept.
PR Contact Name                         Clare McRobbie
PR Email Address                        mcrobbie@eptica.com
PR Telephone Number                     +44 (0)7769 978351



Company Name                            ermTrack
Stand Number                            G42 Call Centre Expo
Product or service to be launched       ermTrack
Description                             Used in call centres across Europe, ermTrack is a
                                        powerful tool that seamlessly integrates into your
                                        website, and transforms the way that you manage
                                        incoming and outgoing emails.
                                        With ermTrack you can proactively manage your email /
                                        web communication with your customers, whilst
                                        increasing customer satisfaction and staff productivity
Product or service to be demonstrated   ermTrack
Description                             ermTrack is a fully hosted solution, already used by
                                        utilities, telephony providers, payment centres, travel
                                        agencies and newspapers across Europe.
                                        See how easily you can create contact forms, manage
                                        automatic responses, control and monitor service
                                        response times, manage templates, and control
                                        automatic documents for inclusion in emails.
PR Contact Name                         Phil Lowe
PR Email Address                        phil.lowe@ermtrack.com
PR Telephone Number                     07802 370 770
Company Name                            eSCL Global
Stand Number                            H28 Call Centre Expo
Product or service to be demonstrated   Call Centre Services
Description                             An international contact centre in India catering to US,
                                        UK and Australian organizations. We have expertise in
                                        the field of voice/web based in-bound and out-bound
                                        services. The services that we offer include customer
                                        support, consumer promotions, consumer surveys, lead
                                        generation, telemarketing as well as live chat/ email
                                        support.
PR Contact Name                         Neha Arora
PR Email Address                        neha.arora@esclglobal.com
PR Telephone Number                     +91-9810727035



Company Name                            exact abacus
Stand Number                            D72 Customer: Strategy & Management
Product or service to be demonstrated   million handshakes
Description                             Million Handshakes takes CRM to the next level by
                                        engaging customers into dialogues to give a full 360
                                        degree understanding of their needs and behaviours. A
                                        simple drag and drop operation designs the dialogue for
                                        all methods of communications by sms, emails, letters
                                        and questionnaires.
PR Contact Name                         Babs Speak
PR Email Address                        b.speak@exact3ex.co.uk
PR Telephone Number                     01772 455 052



Company Name                            Fizzback
Stand Number                            C75 Customer: Strategy & Management
Product or service to be demonstrated   Fizzback
Description                             CMP will be using Fizzback to collect instant feedback
                                        from delegates and exhibitors during the exhibition and
                                        conference via SMS and mobile email. Delegates will be
                                        able to see the resulting real-time dashboard by visiting
                                        the Fizzback stand. Look out for posters and other
                                        publicity material for the number to text to.
                                        Fizzback will be presenting case study material at 11am
                                        in Theatre 1
PR Contact Name                         Andy Sleath or Kate Hartley
PR Email Address                        asleath@fizzback.com/kate.hartley@carrotcomms.co.uk
PR Telephone Number                     0870 067 1000/020 7386 4862
Company Name                            Genesys Telecommunications
Stand Number                            F30 Call Centre Expo
Product or service to be demonstrated   Dynamic Contact Centre
Description                             Genesys will demonstrate how its breakthrough model
                                        and vision – the Dynamic Contact Centre (DCC)
                                        integrates technology and business processes to
                                        dynamically manage agent productivity, prioritise
                                        business objectives and respond to fluctuations in
                                        demand, achieving unprecedented optimisation of the
                                        contact centre’s three major business objectives: cost,
                                        quality, and revenue.
PR Contact Name                         Manuela Whittaker / Duncan Burford
PR Email Address                        mwhittaker@iba-europe.com/ dburford@iba-
                                        europe.com
PR Telephone Number                     01780 721433



Company Name                            GMT
Stand Number                            C10 Call Centre Expo
Product or service to be launched       GMT Activity Monitor
Description                             GMT Activity Monitor helps businesses to align
                                        processes with corporate and customer goals and
                                        effectively analyse how workforces use these tools.
                                        Complementary to the award-winning GMT Planet
                                        workforce management application, GMT Activity
                                        Monitor provides a full audit of business processes,
                                        helping to reduce risk, enhance productivity and deliver
                                        higher quality output.
Product or service to be demonstrated   GMT Activity Monitor
Description                             GMT will demonstrate the two modules within GMT
                                        Activity Monitor: Application Monitoring to capture
                                        valuable data about business process to highlight
                                        inefficiencies and opportunities for improvement; and
                                        Activity Trigger, which provides alerts or reports based
                                        on specific data, driving compliance and enhancing
                                        visibility to effective business process.
PR Contact Name                         Beth Axon
PR Email Address                        betha@jdmarketing.co.uk
PR Telephone Number                     020 8297 5388
Company Name                            Graham Technology
Stand Number                            D20 Call Centre Expo
Product or service to be demonstrated   ciboodle
Description                             Since ciboodle's launch at Call Centre Expo last year,
                                        Graham Technology's customer interaction platform has
                                        gone from strength to strength. One year on, ciboodle
                                        is being praised by analysts and a host of worldwide
                                        customers. Come and see what everyone is talking
                                        about and celebrate its first birthday with us.
Onsite promotion                        Independent customer experience specialists, Maia
                                        Consulting, will be present at Graham Technology's
                                        stand to offer delegates invaluable advice on how to
                                        deliver superior levels of customer service.
PR Contact Name                         Danny Sullivan
PR Email Address                        dsullivan@inmedia.com
PR Telephone Number                     0141 404 6478



Company Name                            Growth Engineering
Stand Number                            C57 Customer: Strategy & Management
Product or service to be launched       STAR - The Sales Improvement Zone
Description                             An online library of tools, training and assessments for
                                        developing individuals and company's sales skills and
                                        capabilities. It consists of a portfolio of over 60 down-
                                        loadable training courses and management templates
                                        covering every aspect of sales strategy, sales
                                        operations, sales management and sales skills.
Product or service to be demonstrated   Sales Accelerator
Description                             A hosted, web-based sales improvement and sales
                                        pipeline management system. It provides full visibility
                                        of progress against targets; dynamic monitoring of
                                        conversion rates and sales cycles; full forecasting
                                        capability; history and audit trails & Full Key Account
                                        Management functionality
Onsite promotion                        20% discount on both products for show attendees
                                        ordering within 3 days of the show.
PR Contact Name                         Simon Blackburn
PR Email Address                        simon.blackburn@growthengineering.co.uk
PR Telephone Number                     07970 571854
Company Name                            Hareyeng
Stand Number                            B15 Call Centre Expo
Product or service to be launched       Contact Centers On Demand
Description                             Hareyeng OCC offers a unique service that allows clients
                                        the ability to utilise the very latest call centre
                                        technology, and operational premises at a low fixed cost
                                        by bringing their own staff to operations from our
                                        premises - all the traditional call centre operational
                                        services will be in place for full utilisation by your
                                        company.
Product or service to be demonstrated   Contact Centers
Description                             Hareyeng Contact Centers on Demand, is a global
                                        player in BPO for Contact Centers on Demand.
                                        We are built to optimize inbound and outbound service
                                        calls using both live operators and automated customer
                                        interaction service support applicators.
                                        It is a dedicated customer service manager, with strong
                                        interpersonal capabilities and knowledge.
PR Contact Name                         Mary Fisher
PR Email Address                        hareyeng@absamail.co.za
PR Telephone Number                     0721597887



Company Name                            ILX Group
Stand Number                            G62 Call Centre Expo
Product or service to be launched       ITIL v3 Foundation E-learning
Description                             ILX will be launching their new ITIL v3 Foundation e-
                                        learning course.
Product or service to be demonstrated   ITIL v3 E-learning
Description                             ILX will be demonstrating their new ITIL v3 Foundation
                                        e-learning course.
PR Contact Name                         Lena Ahad
PR Email Address                        lena@technologypr.eu
PR Telephone Number                     07908 725212



Company Name                            Infinite Possibilities
Stand Number                            C53 Customer: Strategy & Management
Product or service to be launched       Impacting Sales
Description                             Telemarketing service, with on-line access to the
                                        contact data, so you can see moment to moment
                                        progress.
PR Contact Name                         Erica Allen
PR Email Address                        erica@infinite-possibilities.co.uk
PR Telephone Number                     0870 444 3227
Company Name                            Interactive Intelligence
Stand Number                            E35 Call Centre Expo
Product or service to be demonstrated   Customer Interaction Center V2.4
Description                             CIC is a packaged communications software application
                                        suite that offers a single platform for meeting the
                                        demanding requirements of contact centres and other
                                        customer-driven operations. It offers multiple
                                        deployment options and an extensive set of functions
                                        that includes: traditional TDM and IP-based switching
                                        with SIP support; ACD with skills-based routing and
                                        multimedia queuing and routing.
Onsite promotion                        Opportunity to enter into a Wii tournament, and grand
                                        prize draw.
PR Contact Name                         Sarah Brambley
PR Email Address                        Sarahb@whiteoaks.co.uk
PR Telephone Number                     01252 720694



Company Name                            Intervoice
Stand Number                            D15 Call Centre Expo
Product or service to be demonstrated   Contact Centre Solutions
Description                             Intervoice provides a complete set of customer service
                                        solutions—from packaged voice-automation applications
                                        to sophisticated, custom speech applications. We can
                                        also help you intelligently route customer contacts
                                        across multiple service models, including live
                                        assistance, deferred assistance, and self-service. You
                                        can choose the deployment option that best fits your
                                        business needs.
PR Contact Name                         Guy Shackleton
PR Email Address                        guy.shackleton@uk.intervoice.com
PR Telephone Number                     +44 161 4951103



Company Name                            InVision Software
Stand Number                            D32 Call Centre Expo
Product or service to be demonstrated   InVision Enterprise WFM
Description                             InVision Enterprise WFM is a web-based solution for
                                        company-wide workforce management (WFM).
                                        Workforce management by InVision optimises the way
                                        staff is scheduled and has been proven to reduce
                                        personnel expenses by up to 25%. The solution can be
                                        applied in companies of virtually any industry and any
                                        size.
PR Contact Name                         Jutta Kropp
PR Email Address                        jutta.kropp@invision.de
PR Telephone Number                     +49 2102 728 0
Company Name                            Italian Trade Commission
Stand Number                            G74 Call Centre Expo
Product or service to be launched       Investment Opportunities in Italy
Description                             The Investment Desk at the Italian Trade Commission
                                        promotes investments and fosters business
                                        relationships between Italy and the UK. Our mission is
                                        to offer a one-stop-shop for investors and companies
                                        interested in setting up or expanding their business in
                                        Italy
PR Telephone Number                     020 73890 3000



Company Name                            ITIDA
Stand Number                            B30 Call Centre Expo
Product or service to be launched       Crystal VoIP via new Swift-HX VSAT network
Description                             Launching of the Crystal VoIP via new Swift-HX VSAT
                                        network. Customer relationship management through
                                        methods including: e-mail newsletters, postal mail
                                        catalogues, website enquiries and chats and other CRM
                                        methods requiring technical knowledge to provide
                                        support to internal and external customers of
                                        companies that deliver technology-enabled products
                                        and services - Consulting Services/Outsourcing Off-
                                        Shore ;Sales, marketing and customer care.1.
Product or service to be demonstrated   Live VoIP International / National Calls via Land Lines
Onsite promotion                        FREE VSAT Hardware with Crystal VoIP service
PR Contact Name                         ahmed reda / noha youssef
PR Email Address                        areda@mcit.gov.eg / nyoussef@mcit.gov.eg
PR Telephone Number                     +202 3534 5186 / +202 3534 5185



Company Name                            Jabra
Stand Number                            E40 Call Centre Expo
Product or service to be launched       Jabra GN1220
Description                             The Jabra GN1220 universal ‘smart cord’ is a unique
                                        offering which provides connectivity from GN headsets
                                        to a wealth of telephone systems, making it an ideal
                                        way to bring existing headsets up to date while assuring
                                        compliance with the EU Noise at work legislation by
                                        limiting telephone sound levels.
PR Contact Name                         Kathryn Cotsworth
PR Email Address                        kathrync@wildfirepr.co.uk
PR Telephone Number                     0208 339 4425
Company Name                            Michael C Fina
Stand Number                            D70 Customer: Strategy & Management
Product or service to be launched       Sincerely Sorry
Description                             Sincerely Sorry is designed to help organisations
                                        improve their customer service and reputation by
                                        enabling them to apologise instantly for any operational
                                        issue or mishap and offer their customer either a free
                                        gift to a range of values and/or an apology card, letter
                                        or email, tailored to the incident
PR Contact Name                         Naira Bhatty
PR Email Address                        NairaBhatty@clareville.co.uk
PR Telephone Number                     020 7736 4022



Company Name                            NICE Systems
Stand Number                            D35 Call Centre Expo
Product or service to be demonstrated   NICE SmartCenter™
Description                             NICE Systems is the leading provider of Insight from
                                        Interactions™ powered by advanced analytics of
                                        unstructured multimedia content.
                                        NICE SmartCenter™ enables organizations to run their
                                        business in an insightful and proactive manner and take
                                        action at the right time, by providing a holistic view of
                                        contact centre operations.
PR Contact Name                         Craig Pumfrey or Graham Thatcher
PR Email Address                        nicesystemsemea@nice.com
PR Telephone Number                     +44 (0)8707 224 000/ +44 (0)1962 888 100



Company Name                            Nexidia
Stand Number                            C45 Call Centre Expo
Product or service to be demonstrated   Nexidia Enterprise Speech Intelligence (ESI)
Description                             Nexidia’s phonetic-based ESI software enables you to
                                        truly understand the voice of the customer and achieve
                                        strategic goals including reduced costs, agent
                                        productivity and customer satisfaction, by searching
                                        and reporting on every call you record. This can be
                                        provided as outcomes-based service to maximise the
                                        impact of your investment.
PR Contact Name                         Kimya Coker
PR Email Address                        kcoker@nexidia.com
PR Telephone Number                     404-495-7254
Company Name                            Noetica
Stand Number                            B35 Call Centre Expo
Product or service to be demonstrated   SYNTHESYS
Description                             Via one seamless system, SYNTHESYS™ enables users
                                        to:
                                        • Unify their agent front end through SOA type software
                                        framework • Streamline multiple front end processes
                                        without programming • Fix maximum of silent calls, yet
                                        optimize agent productivity • Gather field service
                                        requests from clients and despatch them to field staff
PR Contact Name                         Jens Moeller
PR Email Address                        jens.moeller@noetica.com
PR Telephone Number                     +44 (0)20 7326 8500



Company Name                            Plasmanet
Stand Number                            E37 Call Centre Expo
Product or service to be launched       Plasmanet Intelligence Engine
Product or service to be demonstrated   Plasmanet Intelligence Engine
Description                             The Intelligence Engine ensures agents are fully
                                        informed, engaged and quality focused by presenting
                                        them with relevant, timely information. It integrates
                                        business and key performance indicator data into a
                                        single interface, distributing it in an impactful format via
                                        any channel, to agents across the contact centre and
                                        the business.
PR Contact Name                         Charlotte Tonkin
PR Email Address                        charlie.tonkin@plasmanet-uk.com
PR Telephone Number                     07905 986810



Company Name                            Professional Planning Forum
Stand Number                            E04 Call Centre Expo
Product or service to be launched       Contact Centre Innovations Awards 2008
Description                             Run by the Professional Planning Forum, these awards
                                        recognise the successful initiatives that are making
                                        innovative centres great places to work and
                                        transforming the customers contact experience. We’re
                                        looking for projects or new ways of working that have
                                        made a difference to customers or colleagues in the last
                                        year – with a significant measurable improvement or
                                        evidence of changed behaviour.
PR Contact Name                         Katherine Potter
PR Email Address                        katherine.potter@planningforum.co.uk
PR Telephone Number                     07852 338471
Company Name                            QPC
Stand Number                            F25 Call Centre Expo
Product or service to be demonstrated   QPC's consulting, workforce optimisation systems and
                                        training services
Description                             QPC helps companies to improve their business
                                        performance by enabling their customer service
                                        operations to surpass their operational and strategic
                                        goals. Our consulting, workforce optimisation systems
                                        and training services have a substantial record of
                                        reducing costs, increasing revenues and improving
                                        service within customer service environments.
PR Contact Name                         Catherine Ingram
PR Email Address                        catherine.ingram@qpc.com
PR Telephone Number                     01352 705822



Company Name                            Randstad Work Solutions
Stand Number                            G77 Call Centre Expo
Product or service to be launched       Recruitment Solutions
Description                             Randstads Contact Centre Solutions offers a full
                                        permanent and temporary recruitment solution to a
                                        wide selection of contact centres. Currently one of the
                                        largest staffing specialists in the UK, they lead the way
                                        in partnerships with both captive and outsourced clients
                                        specialising in solutions which add value to all
                                        customers.
PR Contact Name                         Katya Hill
PR Email Address                        kat.hill@uk.randstad.com
PR Telephone Number                     01635 589244


Company Name                            SIMUL8 Corporation
Stand Number                            E08 Call Centre Expo
Product or service to be launched       SIMUL8 Process Manager
Description                             SIMUL8 Process Manager is an advanced scenario
                                        modelling solution. Consisting of a tailored simulation
                                        interface and an underlying simulation engine, SIMUL8
                                        Process Manager allows your contact centre to develop
                                        and improve by providing a risk free environment to
                                        test strategic and operational change, before
                                        committing valuable time, money and resources.
Product or service to be demonstrated   SIMUL8 Process Manager
Description                             Show how we would develop a model of your process
                                        and how you can quickly and easily make changes to
                                        your contact handling capabilities such as resources,
                                        skill groups and IVR and measure the impact of these
                                        changes on service levels, staffing, costs and capacity.
PR Contact Name                         Lorraine Brown
PR Email Address                        lorraine.b@SIMUL8.com
PR Telephone Number                     0141 552 6888
Company Name                            SmartPoint Technologies
Stand Number                            C80 Customer: Strategy & Management
Product or service to be launched       SmartPoint Version 4
Description                             This latest version introduces a new role-based
                                        dashboard that provides a customised "home" page for
                                        the user. Working alongside the current customer
                                        intelligence dashboards, these role dashboards
                                        encapsulate best practice by showing users up to the
                                        minute information relating to their job role, for
                                        example sales quotations that need chasing
Product or service to be demonstrated   SmartPoint
Description                             SmartPoint makes first call resolution a reality.
                                        Working alongside existing CRM/back office systems
                                        users are automatically shown relevant information
                                        about each customer enquiry. Offering significant
                                        efficiency and service improvements, implementation is
                                        surprisingly quick, taking just a day or two. SmartPoint
                                        is the fast and simple solution for information delivery.
PR Contact Name                         Caroline Yeoman
PR Email Address                        caroline.yeoman@yahoo.com
PR Telephone Number                     01753844100



Company Name                            Teleopti
Stand Number                            E32 Call Centre Expo
Product or service to be launched       Teleopti CCC, v6.6
Product or service to be demonstrated   Teleopti CCC, v6.6
Description                             Teleopti CCC – Workforce Management with a human
                                        touch
                                        Agent empowerment, the flexibility in forecasting and
                                        scheduling and the easy integration to third party
                                        solutions are key differentiators in Teleopti CCC.
                                        Lifestyle scheduling – the ability to influence through
                                        preferences and fairness Multiskill/Multichannel,
                                        forecasting and scheduling Extensive web-enabled
                                        analysis tools
PR Contact Name                         Fred Landergren
PR Email Address                        fred@preferencepr.com
PR Telephone Number                     +44 1865 292 056
Company Name                            thebigword Group
Stand Number                            F71 Call Centre Expo
Product or service to be launched       Telephone Interpreting Integration for Contact Centres
Description                             Giving CRMs access to dedicated interpreters covering
                                        over 120 languages in under 40 seconds as part of your
                                        call flow.
Product or service to be demonstrated   Telephone Interpreting
Description                             Simulated and live versions of accessing language
                                        services in a contact centre environment helping you to
                                        reach your limited-English customers cost effectively.
Onsite promotion                        Prize draw, Free samples of the service, Drinks
PR Contact Name                         Jonathan Price / Sian Williams
PR Email Address                        Jonathan.Price@thebigword.com
PR Telephone Number                     +44 (0)870 748 8076



Company Name                            Ultra Communications
Stand Number                            E44 Call Centre Expo
Product or service to be launched       U - Blend
Description                             Ultra Communications are launching their unique,
                                        complete Network Call-Blending service for the Call
                                        Centre of the future. Increase agent productivity,
                                        customer satisfaction and reduce costs – all in one
                                        service. Non-geographic nature allows home-workers
                                        and multiple-sites and will be shown live at Expo. A fully
                                        Ofcom compliant, and complete Disaster-Recovery
                                        solution.
Product or service to be demonstrated   Ultra Network Contact Centre services
Description                             Ultra Communications will exhibit their range of ‘Pay-
                                        As-You-Go’ Network CTI unique services, including
                                        Predictive Dialling, Voice Recording, CTI enabled
                                        Inbound Contact Centres, IVR and supervisors, Real
                                        Time Monitoring Tools, all live. With over 60 million
                                        connected calls last year, Ultra is at the forefront of the
                                        new Call Centre technology.
Onsite promotion                        Free entry to win a Ultra complete call-centre trial for a
                                        month when you leave your business card.
PR Contact Name                         Joanne Hatherley
PR Email Address                        joanne.hatherley@UltraASP.net
PR Telephone Number                     02392 658355



Company Name                            USU AG
Stand Number                            G28 Call Centre Expo
Product or service to be launched       USU KnowledgeCenter
Description                             With the USU KnowledgeCenter we activate the entire
                                        knowledge of an organization and support knowledge-
                                        intensive tasks, by using this integrated research-and-
                                        documentation system technology. Call and service
                                        centers answer tens of thousands of individual queries
                                        every day using KnowledgeCenter.
PR Contact Name                         Dr. Thomas Gerick
PR Email Address                        t.gerick@usu.de
PR Telephone Number                     +49 7141 4867 440
Company Name                            VeCommerce
Stand Number                            D07 Call Centre Expo
Product or service to be launched       VeConnect & VeSecure
Description                             VeCommerce’s will be showcasing its range of
                                        Intelligent Call Steering, ID&V(identification &
                                        verification) and voice self-service modules including
                                        VeConnect® - call routing solutions using speech
                                        recognition software designed to answer an
                                        organisation’s telephone calls, and transfer them to the
                                        correct employee and VeSecure® - voice-enabled
                                        caller identification and verification (using biometrics)
                                        solutions.
Product or service to be demonstrated   VeConnect & VeSecure
Description                             With product demonstrations of VeConnect® &
                                        VeSecure®, VeCommerce will be assisting organisations
                                        looking to understand where the ‘real value’ exists in
                                        speech recognition and whether the use of voice
                                        biometrics should be a consideration for those
                                        organisations concerned about the likely increase in
                                        fraud over the telephone.
PR Contact Name                         Jane Moores
PR Email Address                        jmoores@ttauk.com
PR Telephone Number                     0845 658 0120



Company Name                            Vocall MYSTERY-SHOPPING
Stand Number                            G37 Call Centre Expo
Product or service to be launched       Gem 3
Product or service to be demonstrated   Gem 3
Description                             GEM is a password-protected mystery-shopping web-
                                        portal.
                                        Existing clients completed a ‘wish-list’ to ensure Vocall
                                        included all the needs of a company wanting to be
                                        mystery-shopped. Clients are able to view the mystery-
                                        shopper's feedback, individual assessments and the
                                        related graphs 24-hours-a-day, immediately after the
                                        assessment has been entered (Real-Time Management-
                                        Information).
Onsite promotion                        ‘CATCHPHRASE’- Champagne is up-for-grabs in Vocall's
                                        annually popular competition.
                                        Look at the picture and; "Say What You See!"
PR Contact Name                         Demitris Edwards
PR Email Address                        demitris@vocallgroup.com
PR Telephone Number                     01452 380648
Company Name                            Volt Delta International
Stand Number                            G52 Call Centre Expo
Product or service to be launched       OASIS on-call
Description                             Volt Delta is launching OASIS on-call, a range of hosted
                                        speech services, to automate any contact centre or
                                        organisation. Using the latest speech technology, OASIS
                                        on-call offers rapid and cost effective deployments from
                                        state of the art hosting centres with a range of
                                        integration options for CTI and CRM systems.
Product or service to be demonstrated   OASIS on-call
Description                             Demonstrations of OASIS on-call speech applications
                                        showing a range of common customer interactions that
                                        can be automated. Demonstrations include the
                                        automated fallback to an agent, where necessary,
                                        together with full CTI available with the hosted OASIS
                                        IP contact centre.
Onsite promotion                        All visitors to the stand leaving their business card
                                        receive the chance to win an iPod.
PR Contact Name                         James Glasspool
PR Email Address                        james.glasspool@vde.co.uk
PR Telephone Number                     01932 755 555



Company Name                            Xceed
Stand Number                            B30 Call Centre Expo
Product or service to be launched       Contact Center and Business Process Outsourcing
Description                             Xceed offers inbound / outbound integrated customer
                                        contact solutions ranging from Customer Acquisition,
                                        Customer Services, Database Management, Direct
                                        Response Management, Helpdesk / Technical Support,
                                        Order Handling, Research Services to Back Office
                                        Solutions. It manages programs for clients covering four
                                        different continents, in eight different languages.
PR Contact Name                         Heba Shabana - Sarah Adel
PR Email Address                        heba.shabana@xceedcc.com -
                                        sarah.mahmoud@xceedcc.com
PR Telephone Number                     +2 02 3776 3016 - +2 02 3776 3011



Company Name                            XL WORLD Group
Stand Number                            D41 Call Centre Expo
Product or service to be launched       Call Centre and BPO Services
Description                             XL World offers multi-lingual services in the areas of call
                                        center and BPO. The main languages covered are:
                                        English, French, Spanish, Italian, German, Hungarian,
                                        Romanian. We also cover other languages in smaller
                                        volumes.
PR Contact Name                         Anelia Trifu
PR Email Address                        anelia.trifu@xlworld.eu
PR Telephone Number                     +442070992892
                       Press Releases to Date


       FOR THE FIRST TIME CALL CENTRE EXPO and CUSTOMER:
        STRATEGY & MANAGEMENT WILL CO-LOCATE IN 2007
                   26th-27th September 2007, Birmingham NEC

This year, Call Centre Expo, Europe’s no. 1 exhibition and conference for
customer contact solutions will co-locate with Customer: Strategy and
Management, the UK’s only dedicated exhibition and conference for integrated
customer management solutions. Both events promote best practice in their
respective industries and will run as two distinct shows with the other running
alongside offering more opportunities for learning and networking.

The co-located event is set to attract 7,000 attendees and will feature more
exhibitors than ever before. For Call Centre Expo, now in its 9th year, the
advantage of teaming up with Customer 2007 means those visitors who are
sourcing CRM solutions can seamlessly cross over between the two events with
no need to register again.

With a combined total of over 300 exhibitors, an extensive education programme
and plenty of networking opportunities, it would be a missed opportunity for
heads, directors and managers from the call and contact centre and customer
management community. In 2006, both shows attracted decision makers from
an array of market sectors and this year’s show is a must for anyone interested in
improving the way they communicate with their clients and optimising their
customer experience.

‘The complete customer experience is becoming more and more critical for every
market sector’ says Simon Mills, Event Director, Call Centre Expo, ‘by co-locating
these two events it ensures decision makers are covering every angle in their
customer management strategy.’

On offer this year are numerous shared features and hours of free education –
including:
   •   NEW Solutions Theatre – over 24 engaging product taster sessions
       enabling visitors to try before they buy;
   •   The Excellence Theatre – hosting four inspiring keynote speaker
       sessions and the Management Development Academy in a fully integrated
       education programme offering practical tips and motivational management
       techniques;
   •   Inspirational Keynotes – four thought leading sessions will be offered
       including insights from Colin Shaw, founder of Beyond Philosophy™, Mary
       Gober, leading international authority on customer service, Michael
       Anderson, senior contact centre consultant from Capgemini and Sir
       Ranulph Fiennes, the world’s greatest living explorer;
   •   REFRESHED The Management Development Academy – fully
       integrated education programme of management guidance in practical and
       targeted training sessions that will enthuse and motivate for both personal
       development and general management skills & techniques;
   •   Connections Networking Bar – will bring together the contact centre
       and customer management community as it provides the ideal
       environment for informal networking and exchanging of ideas and best
       practice. The Connections Tool enables peers, former colleagues and new
       acquaintances to touch base, and then follow-up onsite at the Connections
       Networking Bar;
   •   NEW Showfloor VIP suite – offering visitors the opportunity to ‘take 5’
       away from the hustle and bustle of the exhibition floor;
   •   Plus over 200 leading suppliers of contact centre products and services
       – focusing on People, Strategy, Technology and Outsourcing – exhibitors
       targeted for industry needs;
   •   And over 75 leading suppliers of the latest customer management
       products and services.

Both shows will be hosting a brand new conference over the two day event, which
are as follows:
   •   CCF Conference – fresh, new content reflecting the editorial quality of
       CCF magazine - this year’s inaugural annual conference is a must-attend
       event for contact centre professionals;
   •   Customer: Strategy & Management Conference – practical case-
       study-led sessions and strategic insight to marketing, customer service,
       sales and board-level professionals striving to improve their customers’
       experience.

For more information or to register for free attendance go to www.callcentre-
expo.co.uk or www.customer-event.co.uk.

- ENDS -


Notes to Editor:

Press Contact:         CMPi: Katy Wilkins, Tel: +44 (0)20 7921 8522,
                       email: kwilkins@cmpi.biz

About Call Centre Expo
Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor
and exhibitor figures to become Europe’s leading customer contact event. With 95
exhibitors and 3,000 visitors in 1999, the show now attracts more than 200 exhibitors and
an attendance of 6,000 annually. Call Centre Expo 2007 will take place on 26-27
September 2007 at the NEC, Birmingham.

About Customer: Strategy and Management
Customer: Strategy & Management was launched in 2005 by CMP Information’s award
winning team that created Call Centre Expo and Technology For Marketing. Customer:
Strategy & Management is the UK's only dedicated exhibition & conference for integrated
customer management solutions. Covering products and services to maximise
relationships with customers throughout their entire customer lifecycle, the exhibition
takes place, for the third time, at the NEC, Birmingham on 26-27 September 2007.

About CMP Information
CMP Information is the B2B communications division of United Business Media plc.
Operating internationally, CMPi provides creative professional media solutions to around 20
industry sectors. Its products, including magazines, exhibitions, conferences, awards,
information products and websites, are targeted at business professionals across a range
of markets; these include Construction & Architecture, Commercial Property, Licensed
Trade, Travel, Agriculture and Ingredients.
Amongst its well-established brands are industry-leading publications including Building,
Travel Trade Gazette, The Publican, Farmers Guardian, and Property Week. It also has a
number of exhibitions recognised as the pre-eminent events in their respective market
sectors. These include CPhI, The Interiors Event and IFSEC.
CMPi’s magazines reach over 700,000 readers directly through subscription and controlled
circulation. Each year, over 400,000 business professionals and marketers visit its
exhibitions. CMPi has operations in 15 countries and customers in 110.
KEYNOTE SPEAKERS ANNOUNCED FOR CALL CENTRE EXPO 2007

Some of the biggest industry names have welcomed the opportunity to speak at
Call Centre Expo 2007, Europe’s no. 1 exhibition and conference for customer
contact solutions. The two day market leading event attracts the call and contact
centre community to network, discover and develop new ideas and this year is
set to re-energise the contact centre industry.

As a part of the free educational programme, housed in the Excellence Theatre,
the four keynote speakers offering invaluable insights at this year’s event include
Mary Gober, an international authority on customer service; Colin Shaw, founder
of Beyond Philosophy and one of the world’s leading experts on the customer
experience; Michael Anderson, senior contact centre consultant at Capgemini;
and Sir Ranulph Fiennes, the world’s greatest living explorer.

On day one of the event - Wednesday 26th September - Sir Ranulph Fiennes, in
his lecture, ‘Living Dangerously’, will tell a story of motivation, determination,
success and hardship. He has achieved a number of record breaking expeditions
that has kept him ahead of his international rivals for three decades and in an
intriguing exploration of his life so far, Sir Ranulph, will describe the many
challenges he has faced, the lessons he has learned and accomplishments he has
made. Awards, honours, charity work, expeditions and best selling books are all
packed in.

Next, on day one, Mary Gober will be presenting an overview of ‘The ‘GOBER
METHOD’™ - A Proven Strategy to Improve Service, Increase Sales and
Motivate Your People’. Mary established Mary Gober International in 1979 and
has since been at the forefront of delivering innovative and exciting customer
service training with recent clients including Marks & Spencer, Reuters and West
Mercia Constabulary. The ‘GOBER METHOD’ has been delivered to organisations in
33 countries around the world, with clients ranging from multinational companies
to large and small privately-owned enterprises, charities and not-for-profit
organisations. Mary will demonstrate how the ‘GOBER METHOD’ can boost
motivation, performance and business results in this high impact, fast moving
session.

The second day – Thursday 27th September - presents two further inspiring
speakers. Michael Anderson, a senior contact centre consultant for
Capgemini will be considering ‘What will the contact centre of the future
look like by 2012’. With over 25 years experience in the contact centre industry
gained in various market sectors, Michael, based on new research, recognises the
evolution of the contact centre and how it will be driven by business needs with
technology playing an enabling role. Visitors will be challenged with new ideas
and advice on how to develop the contact centre to its full potential.

The fourth speaker, Colin Shaw, founder and CEO of Beyond Philosophy, the
world’s leading experts on the customer experience will discuss ‘Maximising the
customer experience’. Delivering a thought leading and entertaining speech,
Colin understands what makes businesses tick and speaks of how to create a
deliberate experience for customers to stand apart from competitors, and
supplies numerous case studies of organisations that have dramatically improved
and generated millions.

For the first time this year, Call Centre Expo 2007 will be co-locating with
Customer: Strategy & Management - the UK’s only dedicated exhibition and
conference for integrated customer management solutions. The seamless cross
over between the two events offers access to more exhibitors and double the
educational and networking opportunities.

Visitors will attend the event from a wide array of industry sectors, including
finance, public, retail, travel and leisure within marketing, sales, customer
service, HR, IT and corporate management. The show isn’t restricted to call
centre professionals - anyone who is passionate about delivering a great
customer experience and would like to enhance their customer management
strategies would find the show of benefit.

The combined event is set to champion best practice and demonstrate how to
perfect the customer experience through integrated customer solutions thus
ensuring a longevity in relationships for organisations with their customers.

For more information or to register for free attendance go to
www.callcentre-expo.com or www.customer-event.co.uk.


- ENDS -


Notes to Editor:

Press Contact:         CMPi: Katy Wilkins, Tel: +44 (0)20 7921 8522,
                       email: kwilkins@cmpi.biz

Photography
A selection of photographs from Call Centre Expo 2006 and Customer: Strategy and
Management 2006 are available. If you require any images to support this release please
email kwilkins@cmpinformation.com.

About Call Centre Expo
Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor
and exhibitor figures to become Europe’s leading customer contact event. With 95
exhibitors and 3,000 visitors in 1999, the show now attracts more than 200 exhibitors and
an attendance of 6,000 annually. Call Centre Expo 2007 will take place on 26-27
September 2007 at the NEC, Birmingham.

About Customer: Strategy and Management
Customer: Strategy & Management was launched in 2005 by CMP Information’s award
winning team that created Call Centre Expo and Technology For Marketing. Customer:
Strategy & Management is the UK's only dedicated exhibition & conference for integrated
customer management solutions. Covering products and services to maximise
relationships with customers throughout their entire customer lifecycle, the exhibition
takes place, for the third time, at the NEC, Birmingham on 26-27 September 2007.

About CMP Information
CMP Information is the B2B communications division of United Business Media plc.
Operating internationally, CMPi provides creative professional media solutions to around 20
industry sectors. Its products, including magazines, exhibitions, conferences, awards,
information products and websites, are targeted at business professionals across a range
of markets; these include Construction & Architecture, Commercial Property, Licensed
Trade, Travel, Agriculture and Ingredients.
Amongst its well-established brands are industry-leading publications including Building,
Travel Trade Gazette, The Publican, Farmers Guardian, and Property Week. It also has a
number of exhibitions recognised as the pre-eminent events in their respective market
sectors. These include CPhI, The Interiors Event and IFSEC.
CMPi’s magazines reach over 700,000 readers directly through subscription and controlled
circulation. Each year, over 400,000 business professionals and marketers visit its
exhibitions. CMPi has operations in 15 countries and customers in 110.
       CCF POWER 100 - THE BENEFITS OF BEING A CONTACT
                      CENTRE EXECUTIVE

The exclusive Senior Executives Members’ Club ‘CCF Power 100’ has enjoyed
continuing success in its first year since its launch at Call Centre Expo 2006. The
Club promotes shared knowledge and experience and encourages interaction
between leaders in the contact centre community.

Over 300 contact centre professionals are now members and are invited to meet
at quarterly high-level networking events – including facilitated discussions by
guest speakers, round tables & workshops. Most recently they gathered on board
the Aurora at the Call Centre Executive Forum where their membership gave
them priority to take part in the two day event.

Up next is the invitation only sessions at Call Centre Expo 2007 which also
celebrates the first anniversary of the Club. Two sessions will be held, one on
each day of the event. The first is an interactive debate discussing the changes in
customer management and customer service delivery led by Cara Diemont, editor
of Dimension Data’s Global Contact Centre Benchmarking Report and on day two,
a workshop facilitated by Colin Shaw, founder and CEO of Beyond Philosophy
exploring ‘the new DNA of Customer Experience’.

They will also receive discounted entry to the annual CCF Conference and
automatic VIP status allowing access to the Showfloor VIP suite sponsored by
Avaya, which offers the opportunity to ‘take 5’ away from the showfloor between
visiting some of the 250 exhibitors demonstrating the latest industry products
and services.

Members include Heads of Contact Centres, Customer Service Directors and
Heads of Business Development from a range of industry sectors covering:
financial services; leisure and tourism; public services; and retail. All of whom
receive benefits such as free annual subscription to CCF Magazine, exclusive
access to online forums, blogs, industry news and developments, plus priority
invitations to numerous educational and networking events.

Comments from current members.

“The CCF Power 100 gives me a structured and facilitated forum to discuss
common non-competitive issues with colleagues across many market sectors in a
very efficient manner” Jeff Lynn, Customer Information Centre Manager, BMW
Group Financial Services

“I joined the CCF Power 100 to have a forum to bounce ideas and drive the
boundaries of our industry. To my mind, there is no point in re-inventing the
wheel, so working with my peers to develop the future collaboratively makes the
process more enjoyable and I believe accelerates it for all; this has to be good for
our industry. The calibre of people I’m met at Power 100 sessions has been great,
and I feel as though I have a network of people who understand my world and I
can talk shorthand with!” Angie Guy, Head of Operations, HBOS GI

"Events like the Call Centre Executive Forum and round table discussion groups
provide a unique opportunity to network with colleagues, share common
challenges and work together to find ways in which we can raise the bar for
service standards across our industry" Rob Wilson, Head of Business
Development, RAC Direct Insurance
Members of the CCF Power 100 are promoting excellence within the industry and
championing best practice and agree the meetings are of great value for both
their organisations and the industry as a whole.

For more information about CCF Power 100 contact Iwona Hampson on +44 (0)
20 7921 8395.

For more information or to register your free attendance to Call Centre Expo visit
www.callcentre-expo.com.


- ENDS -


Notes to Editor:

Press Contact: CMPi: Katy Wilkins, Tel: +44 (0)20 7921 8522,
email: kwilkins@cmpi.biz

About Call Centre Expo
Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor
and exhibitor figures to become Europe’s leading customer contact event. With 95
exhibitors and 3,000 visitors in 1999, the show now attracts more than 200 exhibitors and
an attendance of 6,000 annually. Call Centre Expo 2007 will take place on 26-27
September 2007 at the NEC, Birmingham.

About CCF Magazine
The UK’s no1 customer contact title, CCF is packed with cutting-edge editorial, news
analysis and incisive industry comment. With an ABC-audited readership of over 10,000
subscribers, the magazine is a primary resource for call centre managers and customer
service directors, covering everything from strategic thinking and best practice to people
issues and up-to-date technological innovation. CCF’s reliable and informative online portal
is updated daily with all the news and events you need to know about – for more
information go to www.callcentre.co.uk.
       ENCOURAGE AND RETAIN YOUR CALL CENTRE STARS WITH
                      CALL CENTRE EXPO

The ‘Rising Stars’ initiative will be launched at Call Centre Expo this September
supported by the Call Centre Management Association (CCMA) - the
professional association for Call Centre Managers and Supervisors – and CCF
magazine. The scheme recognises individuals making career advancements
within call and contact centres.

The call centre industry often suffers criticism and bad press and with such
negative publicity heaped onto the call and contact centre community it is easy to
forget those ‘Rising Stars’ who strive for excellence in their area of work. The
initiative celebrates excellence within the industry and acknowledges and
demonstrates that talented individuals are nurtured to progress within the
industry and become the call centre managers of the future.

Ann-Marie Stagg, Chair of the CCMA, explains how it is key for call centre
managers to get involved and to nominate their talented employees, “As contact
centres continue to develop in the UK there is a clear need to identify and support
the development of our next generation of senior contact centre managers.” She
continues, “As part of the work that the Call Centre Management Association does
in this area we are delighted to partner with CMP on what we believe to be an
important and stimulating initiative.”

Call Centre Expo, an annual event to be held this year on 26th & 27th
September at the NEC, Birmingham, is the event supporting individuals
climbing the professional ladder and promotes the development of the industry’s
leaders and managers of the future. The exhibition is set to attract thousands of
contact centre managers and with a comprehensive programme in place for the
‘Rising Stars’ invites them to attend with their high flying supervisors and team
leaders.

Event features on offer to every individual selected by their manager, as well as
all the regular highlights at Call Centre Expo, include:

   •    Mentor presentation by Michelle Dewberry winner of the BBC’s ‘The
        Apprentice’ in 2006 who has worked her way from administrator to senior
        contact centre professional to running her own business offering global
        outsourcing solutions, project delivery and consultancy services and Ann-
        Marie Stagg, a ‘rising star’ herself, who started out “on the shop floor” and
        is now the Head of Insurance Services for the Co-operative Financial
        Services;

   •    A dedicated Rising Star session taking place in the Management
        Development Academy titled ‘Maximising your Potential’;

   •    1-2-1 break-out sessions with supporting partners Academee &
        Perfect Futures to discuss progression, recruitment, training, coaching,
        and team motivation;

   •    “How to Network” buffet lunch, hosted by Academee & Perfect Futures;

   •    Half price CCMA membership for participants in Rising Stars
        programme – for both Rising Stars themselves and their contact centre
        managers.
Continuing support for all Rising Stars following the two day event will include
access to training/coaching modules, blogs and chat rooms to encourage
networking post show as well as coverage in CCF magazine. Four of the most
promising individuals will have the opportunity to be mentored throughout the
year and receive further coverage monitoring their progress to call centre
manager.

For more information about the Rising Stars initiative call Clare Puddifoot on +44
(0) 20 7921 8526 or to nominate your Rising Stars contact Iwona Hampson on
+44 (0) 20 7921 8395 or go to www.callcentre-expo.com/risingstars.

For more information or to register your free attendance to Call Centre Expo visit
www.callcentre-expo.com.


- ENDS -


Notes to Editor:

Press Contact: CMPi: Katy Wilkins, Tel: +44 (0)20 7921 8522,
email: kwilkins@cmpi.biz

About Call Centre Expo
Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor
and exhibitor figures to become Europe’s leading customer contact event. With 95
exhibitors and 3,000 visitors in 1999, the show now attracts more than 200 exhibitors and
an attendance of 6,000 annually. Call Centre Expo 2007 will take place on 26-27
September 2007 at the NEC, Birmingham.

About CMP Information
CMP Information is the B2B communications division of United Business Media plc.

Operating internationally, CMPi provides creative professional media solutions to around 20
industry sectors. Its products, including magazines, exhibitions, conferences, awards,
information products and websites, are targeted at business professionals across a range
of markets; these include Construction & Architecture, Commercial Property, Licensed
Trade, Travel, Agriculture and Ingredients.

Amongst its well-established brands are industry-leading publications including Building,
Travel Trade Gazette, The Publican, Farmers Guardian, and Property Week. It also has a
number of exhibitions recognised as the pre-eminent events in their respective market
sectors. These include CPhI, The Interiors Event and IFSEC.

CMPi’s magazines reach over 700,000 readers directly through subscription and controlled
circulation. Each year, over 400,000 business professionals and marketers visit its
exhibitions. CMPi has operations in 15 countries and customers in 110.

				
DOCUMENT INFO