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moving toward peak performance

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									UW-Madison




                   Wednesday, April 29, 2009

                   Exhibition Hall at the Alliant Energy Center
                   Madison, Wisconsin


   OFFICE OF
   HUMAN RESOURCE
   DEVELOPMENT
   www.ohrd.wisc.edu



   moving toward peak performance
19th
A N N U A L




                                  APRIL 29, 2009



          7:00-8:00 am        Check-In — Atrium
          8:00-9:15 am        Welcome and Keynote Presentation — Exhibit Hall A
         9:30-10:45 am        Featured Sessions — Mendota Rooms
     11:00 am-12:15 pm        Featured Sessions — Mendota Rooms
         12:15-1:15 pm        Lunch — Exhibit Hall A
          1:15-2:30 pm        Featured Sessions — Mendota Rooms
          2:45-4:00 pm        Featured Sessions — Mendota Rooms
                 4:00 pm      Adjourn




                                Restrooms




                                                  Hall A
                                                                  Mendota Rooms 1 - 8
                                                Welcome &
        Hall D       Hall C        Hall B        Keynote
                                                8:00-9:15 am

                                                   Lunch
                                               12:15-1:15 pm            Atrium




                                                                                 Restrooms
                                                           Conference Check-In
                                                             and Information
                                Entrances to Exhibition Hall
                                   Alliant Energy Center
Just Jump! Jumping from Mediocrity to Excellence
Johnna Johnson

It takes courage to Just Jump! out of your comfort zone and into the
unknown. Whether out of an airplane or into a new career, Johnna
Johnson will provide you with uncommon inspiration, education and
tools for remarkable transformation, which result in the confidence
and courage you need to Just Jump!




      bio
Johnna Johnson & Co. (www.johnnajohnson.com) inspires organizations, teams and individuals to Just Jump: From Mediocrity to Excel-
lence. Throughout her keynotes, workshops and coaching, you will experience not only her energetic and interactive methods but most
importantly, her essential elements of excellence: Ambition, Attitude & Action!
With over 15 years in the Training & Development industry, Johnna has worked extensively in both the private and government sectors
along with numerous professional associations and individuals. Johnna has served as a Training Officer for the largest law enforcement
agency in the state of Idaho, earned her way into the top 2% of an International Direct-Sales Company as a Sales Director and was an
Instructor for the largest financial institution in the world!
In 2003, she compiled her experience, drive and passion and founded Johnna Johnson & Co., offering keynotes, workshops and coach-
ing to inspire her audiences to raise the bar from mediocrity to excellence in all areas of their lives. Regardless of her audience, Johnna
brings techniques and tools that can be used by every type of person, business, and profession with an exceptional return on investment
to every member of her audience. This high-energy, excellence-driven, Idaho-native exudes genuine passion not only in what she deliv-
ers, but also in those she teaches.
Whether she was receiving a college scholarship for her distinction of excellence, breaking numerous sales & performance records or
starting her own companies, Johnna certainly has first-hand experience and know-how when it comes to taking courageous action and
jumping! With an impressive success rate and being an expert in her field, thousands have sought out Johnna’s expertise to assist them
with personal, professional and organizational excellence including colleagues, executives, military leaders and Fortune 500 companies.
In addition, Johnna received her Bachelor’s Degree in General Communication with an emphasis in Training & Development from Boise
State University, where she also teaches as Adjunct Faculty. She possesses a variety of additional certifications that are a result of her
commitment to continuing education and on-going professional development. Her articles have been featured in journals, forums and
columns around the world, her message has been broadcast on radio waves from California to New York and she has authored two
books, “Just Jump!” (Trieste Publishing House, 2008) and “Discover Your Inner Strength” (Insight Publishing, 2009).
She celebrates life, with the two most important men in her life, husband, Brad and son, Tyler in Boise, Idaho where she enjoys every-
thing creative (except cooking and exercising–read her book for the great details!) and most importantly lays claim to two household titles
“Chess Queen” and “Scrabble Champ”!
                         Mendota 1                Mendota 2               Mendota 3


                                                                       Maximizing Your
                    Marketing for the Non-     Empower Your Life
                                                                      University Benefits
                    Marketing Professional      Through Fitness
  9:30-10:45 am                                                           Package
                         Heidi Zoerb          Christine M. Fenner
                                                                        Megan Jeffers




                    Web 2.0: Wikis, Blogs
                                             How to Eat Right, But     Your Roadmap to
                     and Other Rising
                                                Not Too Much          Retirement Planning
11:00 am-12:15 pm      Technologies
                                               Deborah Roussos             Julie Gau
                    Carolyn Daughtry Krill




                    Web 2.0: Wikis, Blogs                              Maximizing Your
                                              Fitting Exercise Into
                     and Other Rising                                 University Benefits
                                                 Your Workday
  1:15-2:30 pm         Technologies                                       Package
                                               Diane Scherschel
                    Carolyn Daughtry Krill                              Megan Jeffers




                                             Maximize Your Comfort
                    Microsoft Office 2007—                             Your Roadmap to
                                               and Minimize Your
                        New Features                                  Retirement Planning
  2:45-4:00 pm                               Office Ergonomic Risks
                      Cliff Cunningham                                     Julie Gau
                                                  Christa Hoyt
     Mendota 4               Mendota 5               Mendota 6-7               Mendota 8


Leadership as a Verb:                             Managing Yourself
                         Managing Emotions in                              Presentation Basics
What Does it Mean to                               During Times of
                         Emotional Situations
   Be a Leader?                                        Change
                                                                             Kay Lawrence
                            Marni Bekkedal                                  & Ralph Schwartz
     Don Schutt                                     Johnna Johnson



                                                                           Project Management
 Catalyzing Creativity
                         Managing Emotions in        The Power of          Secrets for Managing
and Innovation in Your
                         Emotional Situations        Congruency             Time and Getting
     Organization
                                                                          Important Things Done
                            Marni Bekkedal            Sherry Ray
Harry Webne-Behrman
                                                                             George Watson



  Lead Your SHIP:
                         I Lost My Motivation.
    Discover the                                     The Power of
                          Please Return to its                            The Art of Small Talk
   Leader in You                                     Congruency
                            Rightful Owner.
                                                                               Anne Mancl
      Jim Gray                                        Sherry Ray
                            Dawn Rekoske
   & Christine Ray



                                                  Letting Go of Stress:
                         I Lost My Motivation.                            Exceptional Customer
                                                 Coping with Change at
                          Please Return to its                             Service: It’s NOT a
                                                       the Worksite
                            Rightful Owner.                                   Goofy Idea!
                                                    Kimberly Hein-
                            Dawn Rekoske                                    James Schneider
                                                      Beardsley
9:30-10:45 am                                                                  Maximizing Your University Benefits Package
                                                                               Megan Jeffers, Office of Human Resources, UW-Madison
Empower Your Life Through Fitness                                              Are you getting the most out of the various benefits available to you
Christine M. Fenner, JD, CEBS, Strategie HR & Wellness, LLC                    through your employment? Do you carry health, dental, vision, disability,
Exercise is more than just a way to help you lose weight and improve the       or life insurance? Have your benefits kept up with the changes in your
way you look. Fitness helps you discover your true self, empowering you        life? Learn how to integrate your benefit plans to your advantage and
to be a better parent, spouse, and coworker. Learn how exercise can help       potentially reduce your taxable income at the same time. Discover how to
you fulfill your personal and professional goals.                              lower out-of-pocket costs for health-related services. Find out the value of
                                                                               your sick leave and how it can work for you before and after retirement.
Leadership as a Verb: What Does it Mean to be a Leader?
Don Schutt, Office of Human Resource Development, UW-Madison                   Presentation Basics
By defining leadership as “the ability to mobilize self and others toward a    Kay Lawrence, Wisconsin Department of Public Instruction
common goal for the good of society,” we are able to focus our attention       Ralph Schwartz, Wisconsin Department of Natural Resources
on a few critical areas that are important when leading. These three areas     Does your stomach do flip-flops every time you need to make a presenta-
— self-understanding, developing positive relationships with others, and       tion to a large or small group? Are you unsure when to use PowerPoint
creating healthy organizations — will be at the center of this interactive     and how much information to put on each slide? Do your knees start to
session.                                                                       shake as you deliver the presentation? If you answered yes to any of
                                                                               these questions, take advantage of this session to learn some basic tech-
                                                                               niques to alleviate some of your anxiety. You’ll be introduced to effective
Managing Emotions in Emotional Situations                                      presentation tips in three key areas: 1) Preparing your presentation; 2)
Marni Bekkedal, Two Steps Forward, LLC                                         Effective delivery techniques and; 3) Connecting with your audience.
Difficult and angry people create conflict in the workplace and can be
obstacles to completing our necessary work. Through discussion and
interactive activities you will learn about brain mechanisms that underlie     11:00-12:15 pm
these behaviors, as well as approaches for helping you to manage them.
You will leave with tools to develop personalized strategies to avoid con-     Catalyzing Creativity and Innovation in Your Organization
flict when possible, handle difficult situations when they occur, and re-      Harry Webne-Behrman,
cover from conflicts. Learn strategies to accomplish what you need in the      Office of Human Resource Development, UW-Madison
workplace given the many personalities that coexist there.
                                                                               One of the challenges we face in our current work environment is main-
                                                                               taining energy to do the creative thinking that allows us to innovate and
Managing Yourself During Times of Change                                       respond to the major issues we face. Our customers demand new solu-
Johnna Johnson, Johnna Johnson & Co.                                           tions to complex problems, our technology requires us to engage with one
We are experiencing daily doses of change in every aspect of our profes-       another 24/7 in new ways, and our re-engineered jobs demand that we
sions. Organizations are downsizing, reorganizing and merging. As our          ‘work smart’ with fewer resources. One of the keys to responding effec-
lives, circumstances and organizations are forced to change, so are we.        tively to such conditions is to facilitate creative thinking within an environ-
We are asked to learn new skills, take on more responsibility, work longer     ment that supports fresh approaches and structures, one that facilitates
hours and more. Many of these changes we do not want and would not             the communication of new ideas throughout the organization so everyone
have chosen ourselves. We often view change as out of our control and          benefits.
we feel unprepared, unwilling and often unable to make the change. If you      This session will engage participants in an exploration of the opportunities
want to be successful though, you must learn how to manage yourself            for creativity and innovation in their organizations, building upon our real
during times of change.                                                        spheres of influence to leverage meaningful change. Participants will be
This session will uncover the four phases of change and reveal the             able to try out new ideas and have a support system for implementing
thoughts, feelings and behaviors that are exhibited in each of the phases.     them beyond the conference. Come! Learn! Play! Apply!
Participants will identify incredible strategies and ask themselves powerful
questions to move through the phases and ultimately be fully committed         How to Eat Right, But Not Too Much
to change in all aspects of their lives!                                       Deborah Roussos, MS, RD, CD,
                                                                               Group Health Cooperative of South Central Wisconsin
Marketing for the Non-Marketing Professional                                   Learn the latest about how to eat as well as you can, as often as you can,
Heidi Zoerb, College of Agriculture & Life Sciences, UW-Madison                for the 21st century. Also get tips on how to eat less, naturally.
What do you do when a colleague asks you to 'get the word out' about a
program, course, service, or event? This session will help you identify the
right marketing tool for the job. Discover how to write copy that targets
your audience, understand the difference between features and benefits,
and learn how to efficiently create messages to promote your programs.                                                                          (continued)
11:00-12:15 pm (continued)                                                     1:15-2:30 pm

Managing Emotions in Emotional Situations                                      The Art of Small Talk
Marni Bekkedal, Two Steps Forward, LLC                                         Anne Mancl, Verve Learning Services
Difficult and angry people create conflict in the workplace and can be         Just because it is “small” doesn’t mean it can’t have a big impact on your
obstacles to completing our necessary work. Through discussion and             personal and career advancement. Learning to make small talk can im-
interactive activities you will learn about brain mechanisms that underlie     pact your success because it can shape how others perceive your intelli-
these behaviors, as well as approaches for helping you to manage them.         gence and confidence. Today’s job market not only requires you to be
You will leave with tools to develop personalized strategies to avoid con-     good at what you do, but also be able to communicate well with subordi-
flict when possible, handle difficult situations when they occur, and re-      nates and authority and possess the vital skills to move towards the next
cover from conflicts. Learn strategies to accomplish what you need in the      level within your career track. Learn strategies for starting, maintaining
workplace given the many personalities that coexist there.                     etiquette in, and sustaining informal and formal conversations.

The Power of Congruency                                                        Fitting Exercise Into Your Work Day
Sherry Ray, Employee Assistance Office, UW-Madison                             Diane Scherschel, Unity Health Insurance and UW Health
Do your values line up with how you behave and what choices you make?          Many of us are at work for a minimum of eight hours each day, five days
Or do you find yourself making life decisions based upon other people’s        a week. Many of our jobs are becoming increasingly sedentary and we
expectations of you? Come and learn about the power of congruency and          find ourselves sitting all day long. Join in this presentation and explore
how it can increase your energy and enhance your resiliency. Join us in a      why we should add exercise into the workday and how to do it.
thought provoking discussion about congruent living and participate in
exercises that will help you clarify your values. Explore potential changes
in your approach to home or work life that will support a value driven,        I Lost My Motivation. Please Return to its Rightful Owner.
congruent life style.                                                          Dawn Rekoske, Wisconsin Union, UW-Madison
                                                                               Haven’t we all experienced work-related funks? Most jobs come with a
Project Management Secrets for Managing Time and                               reasonable amount of stress and frustration. We cope. But occasionally
Getting Important Things Done                                                  those feelings trigger a downward spiral where we tumble into a dismal
George Watson, Office of Quality Improvement, UW-Madison                       abyss. It’s not easy to ward off a funk, or to pull ourselves up by the boot-
Are you looking for ideas to manage your time and accomplish the things        straps once one has set in. This session will explore three key sources for
you think are important? This session will focus on five secrets of project    motivation and how to tap into them during stressful times. You can be
management that really work. (OK, in reality they aren't really secrets, but   the team member, professional and person you want to be when you
if you are not using them, they might as well be secrets.) During this         learn where and how to rediscover your resolve.
session you will have an opportunity to learn and begin applying these
secrets to help you manage your time and get the results you want.             Lead Your SHIP: Discover the Leader in You
                                                                               Jim Gray, Office of Human Resource Development, UW-Madison
Web 2.0: Wikis, Blogs and Other Rising Technologies                            Christine Ray, Office of Human Resource Development, UW-Madison
Carolyn Daughtry Krill,                                                        Successful organizations do not restrict leader behaviors to those in for-
Division of Information Technology (DoIT), UW-Madison                          mal management and supervisory positions. They draw on the skills and
Learn about technologies that are being used to facilitate communication       talents of everyone, regardless of role or function. Each person has
across the Internet. Perhaps you have heard of Web 2.0 or some of these        leader qualities that could be an asset to the organization. In a tight econ-
technologies, but have no idea what they mean for you or your work?            omy, it becomes increasingly necessary for everyone to accept responsi-
Through this session we will: take a look at Wikis, Blogs, and other rising    bility for the success of their team or workgroups. This informative and
web technologies; provide an overview of how they allow collaboration          participative session will challenge some traditional perceptions and
with virtually anyone in the world; and, share tips and resources for ex-      mindsets about leadership and present strategies for you to discover and
ploring these services yourself.                                               leverage your inner leader.

Your Roadmap to Retirement Planning                                            Maximizing Your University Benefits Package
Julie Gau, Office of Human Resources, UW-Madison                               Megan Jeffers, Office of Human Resources, UW-Madison
Are you on track? With careful planning and informed choices your road         Are you getting the most out of the various benefits available to you
to retirement from the State will be smoother. We’ll provide tools and solid   through your employment? Do you carry health, dental, vision, disability,
tips to show what important steps you need to take throughout your ca-         or life insurance? Have your benefits kept up with the changes in your
reer. Learn how your retirement benefit is calculated using the formula        life? Learn how to integrate your benefit plans to your advantage and
and money purchase methods. We’ll show how sick leave is converted to          potentially reduce your taxable income at the same time. Discover how to
pay for health insurance, how the value of your life insurance is deter-       lower out-of-pocket costs for health-related services. Find out the value of
mined, and what your options are for keeping other benefit plans. Learn        your sick leave and how it can work for you before and after retirement.
what you can do today to better plan for your tomorrow.                                                                                       (continued)
1:15-2:30 pm (continued)                                                        Letting Go of Stress: Coping With Change at the Worksite
                                                                                Kimberly Hein-Beardsley,
The Power of Congruency                                                         Unity Health Insurance and UW Medical Foundation
Sherry Ray, Employee Assistance Office, UW-Madison                              Have recent economic headlines been causing you stress? If so, join us
Do your values line up with how you behave and what choices you make?           for an interactive session where you'll learn to:
Or do you find yourself making life decisions based upon other people’s         -recognize when your stress level is building,
expectations of you? Come and learn about the power of congruency and           -know the impact of short and long term stress on your well-being, and
how it can increase your energy and enhance your resiliency. Join us in a       -learn some ways to deal with your stressors more effectively.
thought provoking discussion about congruent living and participate in
exercises that will help you clarify your values. Explore potential changes
in your approach to home or work life that will support a value driven,         Maximize Your Comfort and Minimize Your Office Ergonomic Risks
congruent life style.                                                           Christa Hoyt, Dean Health Systems
                                                                                Do you spend the majority of most days in an office, at a desk, in front of
                                                                                a computer, on a telephone, or doing some type of sedentary work? Well,
Web 2.0: Wikis, Blogs and Other Rising Technologies                             don’t you deserve to be comfortable while you are there? Do you realize
Carolyn Daughtry Krill,                                                         you could be hurting your body by not understanding ergonomic risks?
Division of Information Technology (DoIT), UW-Madison                           Come learn about stretches that should be performed before, during, and
Learn about technologies that are being used to facilitate communication        after the workday. Understand what a proper work station set-up looks
across the Internet. Perhaps you have heard of Web 2.0 or some of these         like and review solutions to the most common problems with work station
technologies, but have no idea what they mean for you or your work?             designs. Finally, gain valuable tips on proper body mechanics during
Through this session we will: take a look at Wikis, Blogs, and other rising     lifting, pushing, pulling, and sitting, and minimize your office ergonomic
web technologies; provide an overview of how they allow collaboration           risks.
with virtually anyone in the world; and, share tips and resources for ex-
ploring these services yourself.
                                                                                Microsoft Office 2007 — New Features
                                                                                Cliff Cunningham,
                                                                                Division of Information Technology (DoIT), UW-Madison
2:45-4:00 pm
                                                                                In this overview of Microsoft Office 2007, you will be introduced to some
Exceptional Customer Service: It's NOT a Goofy Idea!                            of the new features and interfaces in Word, Excel and PowerPoint. You’ll
James Schneider, Blue Chip Training and Marketing                               see demonstrations of new or improved features and learn about com-
                                                                                patibility challenges with earlier versions of the software.
When thinking about customer service, companies like Disney, Southwest
Airlines, Nordstrom and Lands' End quickly come to mind. What are they
doing and how can we adapt their lessons to our everyday situations?            Your Roadmap to Retirement Planning
Plus we will place a special focus on the value of delivering exceptional       Julie Gau, Office of Human Resources, UW-Madison
customer service to our forgotten customers, the people we work with and        Are you on track? With careful planning and informed choices your road
come in contact with on a daily basis.                                          to retirement from the State will be smoother. We’ll provide tools and solid
                                                                                tips to show what important steps you need to take throughout your ca-
I Lost My Motivation. Please Return to its Rightful Owner.                      reer. Learn how your retirement benefit is calculated using the formula
Dawn Rekoske, Wisconsin Union, UW-Madison                                       and money purchase methods. We’ll show how sick leave is converted to
                                                                                pay for health insurance, how the value of your life insurance is deter-
Haven’t we all experienced work-related funks? Most jobs come with a
                                                                                mined, and what your options are for keeping other benefit plans. Learn
reasonable amount of stress and frustration. We cope. But occasionally
                                                                                what you can do today to better plan for your tomorrow.
those feelings trigger a downward spiral where we tumble into a dismal
abyss. It’s not easy to ward off a funk, or to pull ourselves up by the boot-
straps once one has set in. This session will explore three key sources for
motivation and how to tap into them during stressful times. You can be
the team member, professional and person you want to be when you
learn where and how to rediscover your resolve.
Marni Y.V. Bekkedal                                                               Jim Gray
Marni Bekkedal is a Ph.D. neuroscientist with expertise in brain chemistry and    Jim Gray is a Training Officer in the Office of Human Resource Development,
the processing of emotions. She has over eight years teaching experience at       UW-Madison. His role includes providing training and development support to
the college level as well as providing workshops emphasizing the importance       the Administrative Process Redesign Project and other campus initiatives. He
of the brain in emotions, stress management, and control of our behaviors.        also is the Program Manager for Fully Prepared to Lead, which is a campus-
She spent five years as the deputy director of a neurobehavioral toxicology       wide comprehensive leadership development program.
laboratory and currently manages an environmental health program for the          He has over 25 years of experience helping organizational leaders under-
state of Wisconsin. She holds an adjunct faculty position in the University of    stand, value, and leverage the skills and talents of employees. He has con-
Wisconsin School of Medicine, and volunteers as Vice Chair on the Board of        sulted with organizations and groups from the public, private, and not-for-profit
Directors for Community Coordinated Child Care. As Vice President for Two         sectors in the areas of organization development, leadership, team develop-
Steps Forward, LLC, she provides workshops with science-based solutions for       ment, change management, strategic planning, and workforce diversity.
improving human interactions and performance.
                                                                                  Christa Hoyt
Cliff Cunningham                                                                  Christa Hoyt started her career as a Certified Occupational Therapy Assistant
Cliff Cunningham has been a software trainer and support specialist for 17        working in inpatient rehabilitation. After about four years, she returned to
years. He graduated from Purdue University in 1993, and has worked in the         school and received her bachelors degree in Occupational Therapy from UW-
academic, health care and manufacturing industries. He and his wife have          Milwaukee. After working in inpatient and outpatient for All Saints Healthcare
lived in Madison for 10 years. And, they spend most of their free time doting     in Racine, WI, Christa moved to Lake Mills, WI and started working for Dean
over their awesome seven-year old daughter!                                       Health Systems. Christa’s current role is Program Specialist for Industrial
Carolyn Daughtry Krill                                                            Rehabilitation. Her main focus is helping the injured worker return to work. In
                                                                                  that role, she also conducts Work Station Assessments for outside companies
Carolyn Daughtry Krill is a Technology Instructor and Consultant with the UW-     and delivers presentations on Proper Body Mechanics and Workstation Set-
Madison Division of Information Technology (DoIT), Professional Technical         up. She works with other employees at Dean to set up pre-employment ex-
Education group. Carolyn teaches and develops courses for various software        aminations for outside companies. Christa is dedicated to informing all work-
and technology and develops online training products with her group's eLearn-     ers about safe work habits so that we can all lead healthier and happier lives.
ing Development team. The technology topics Carolyn teaches at DoIT in-
clude the Adobe Creative Suite graphics programs, Microsoft Office products,      Megan Jeffers
and web design and wiki development.                                              Megan Jeffers is a Benefit Specialist in the UW-Madison Office of Human
Christine M. Fenner                                                               Resources Employee Services. In her current position, she counsels employ-
                                                                                  ees on benefits and retirement. In addition to her counseling responsibilities,
Christine Fenner is an HR & Wellness consultant, as well as a certified per-      she conducts workshops on a variety of benefit subjects. Megan has been
sonal trainer and group fitness instructor. Christine began working in the        with the University for six years and previously worked for the Department of
wellness field when she was a benefits manager and was asked to develop a         Employee Trust Funds.
wellness program in order to control health care costs. Overweight and out of
shape, Christine knew that she needed to improve her own wellness in order        Kay Lawrence
to be a role model for others. As a result, she joined a gym and discovered a     Kay Lawrence has been the Training Coordinator and Employee Assistance
love of fitness. She started her company, Strategie HR & Wellness, LLC to         Program Director at the Department of Public Instruction since July of 1999.
help employers control health care costs and improve productivity, while          Kay has a Certificate of Training from UW-Milwaukee and a Master's Degree
helping employees achieve greatness through wellness as a way to develop a        in Public Administration from the University of Iowa. Kay develops and facili-
healthy mind and body. Today, Christine helps employers inspire their em-         tates sessions on various topics, including basic and advanced presentation
ployees to improve their health through the development of results-oriented       skills.
wellness programs. Visit her website at www.strategiehrwellness.com or email
her at Christine@strategiehrwellness.com.                                         Anne Mancl
                                                                                  Anne Mancl has been an instructor in academic and corporate settings for
Julie Gau                                                                         more than 15 years. Anne has authored book chapters and research articles
Julie Gau is a Benefit Specialist in the UW-Madison Office of Human Re-           related to adult education, organizational development and interpersonal
sources Employee Services. In her current position, she counsels employees        communication. Anne is owner of Verve Learning Services and is currently an
on benefits and retirement. In addition to her counseling responsibilities, she   adjunct instructor at UW-Whitewater in the Communication Department. She
conducts workshops on a variety of benefit subjects. Julie has been with the      has a B.A. in English and Speech Communication, a B.S. in Education and a
University for six years and previously worked for the Department of Em-          M.S. in Organizational Communication. Anne lives in Stoughton with her
ployee Trust Funds.                                                               husband Dave and their three children.
Kimberly Hein-Beardsley                                                           Christine Ray
Kimberly Hein-Beardsley, MS, LMFT, is a Quality Care Coordinator with Unity       Christine Ray is a training officer with the UW-Madison Office of Human Re-
Health Insurance and the UW Medical Foundation. She has a Bachelor’s              source Development. In this role, Christine is accountable for conference and
degree from Coe College in Cedar Rapids, IA with a double-major in Psychol-       special event coordination, as well as design and delivery of training presenta-
ogy and Spanish, and a Master’s degree in Marriage and Family Therapy from        tions. Prior to joining UW-Madison, Christine worked as a manager of em-
Edgewood College in Madison, WI. She is a licensed marriage and family            ployee development for a private company and has been in the training field
therapist and also a life coach. At Unity, she focuses on behavioral health       for more than 12 years.
initiatives, which include depression, anxiety and stress, attention-deficit/
hyperactivity disorder, alcohol or other drug abuse, and health coaching.
Sherry Ray                                                                       Ralph Schwartz
Sherry Ray joined the staff of the UW-Madison Employee Assistance Office in      Ralph has held the position of DNR Training Director since July of 1999. He
January 2009. Previously, she had worked in the private sector for 10 years      holds a BS degree in Special Education from UW-Oshkosh. He also holds the
as an Employee Assistance Consultant. In that position she counseled indi-       Advanced Toastmaster Bronze designation. Ralph has been a teacher, super-
viduals and facilitated workshops for both employees and leaders. These          visor, semi-professional singer, insurance sales agent, program director,
workshops centered around effective communication and conflict manage-           budget and career counselor, complaint handler and facilitator/negotiator.
ment. Her responsibilities in the Employee Assistance Office include consult-
ing with employees and leaders regarding personal and work-related issues,       George Watson
as well as presenting workshops. Her BA is from North Texas State University     George Watson is an Internal Consultant in the Office of Quality Improvement
and her MSE is from University of Wisconsin Oshkosh. Sherry is a Licensed        at UW-Madison. His roles include strategic planning, process improvement,
Clinical Social Worker in the State of Wisconsin and certified as a Substance    and project management consulting and training to improve the effectiveness
Abuse Professional.                                                              and efficiency of campus services and programs. George's experience in-
                                                                                 cludes a variety of management, instructional, and consulting roles in educa-
Dawn Rekoske                                                                     tion, human resources and information technology in the public and private
Dawn Rekoske, M.S.S.W., is a training officer at the Wisconsin Union, UW-        sector. He holds a doctorate in Human Resource Education, a master's in
Madison. She designs, facilitates and evaluates professional and student         Business Systems, and is certified as a Project Management Professional
development for Union staff and is involved in process improvement both at       from the Project Management Institute. George and his wife (Sunny) lived in
the Union and across campus. Prior to coming to UW-Madison in 2007, she          Alaska for 16 years, so he has a number of "Alaskan Stories" to share. As an
was an international trainer and manager in the human services industry for      avid bicyclist, George looks forward to his bicycle commute as a great way to
22 years. Both her bachelor’s and master’s degrees are in social work.           start and end his day.
Deborah Roussos                                                                  Harry Webne-Behrman
Deborah Roussos, MS, RD, CD has been a registered dietitian for over 30          Harry Webne-Behrman is a Training Officer with UW-Madison's Office of
years. She works for GHCSCW-HMO counseling members on how to improve             Human Resource Development. In that capacity, he coordinates professional
their health with practical ideas for making successful lifestyle changes. She   development programs for campus managers and supervisors, and partici-
has been presenting nutrition classes and talks throughout her career. Deb       pates as an instructor in courses on conflict management, communication
continues her call-in program with WISC, the CBS affiliate in Madison after 15   skills, facilitation skills, managerial mediation and other areas. Along with his
years.                                                                           wife, Lisa Webne-Behrman, he has served as Senior Partner of a private
                                                                                 consulting and mediation firm, Collaborative Initiative, Inc., since 1991. Harry
Diane Scherschel                                                                 has worked with hundreds of businesses, schools, community groups and
Diane Scherschel works in the Employee Wellness departments for Unity            public agencies, and he maintains tremendous enthusiasm about the impor-
Health Insurance and UW Health. Diane specializes in assisting people make       tance of learning to work collaboratively to build positive work environments.
healthy lifestyle changes. She has taught exercise classes for over 20 years     In November 2006, Harry received the Wisconsin Association of Mediators
and is a certified wellness coach.                                               Distinguished Service Award in recognition of his extensive contributions to
James Schneider                                                                  the field.
James Schneider of Blue Chip Training & Marketing combines a business            Heidi Zoerb
background with extensive theatre experience to provide presentations that       Heidi Zoerb is an academic planner for the College of Agricultural and Life
are practical, memorable and 'just plain fun'. His personal belief is that       Sciences at the University of Wisconsin-Madison. In this role, she works with
"Excellence is not achieved by doing exceptional things but by doing small       the college's leaders, stakeholders, legislators, state agencies and campus
things exceptionally well." Over the past 25 years he has helped individuals     administration to support research and teaching in the areas of food, health,
become more productive and personally satisfied by sharing common sense          energy and the environment. Zoerb came to the College from the UW-
ideas with hundreds of audiences throughout the United States and Canada.        Madison Division of Continuing Studies, where she served as Director of
Additional information is available online at www.bluechiptraining.com.          Marketing and Communications. Before that she was a senior director for
Don Schutt                                                                       marketing and research at the Wisconsin Alumni Association.
Dr. Don Schutt is the Director of Human Resource Development in the Office
of Human Resources at the University of Wisconsin-Madison where he man-
ages the development and delivery of centralized professional and career
development workshops for over 18,000 employees. Previously, Don worked
as a career development specialist at the Center on Education and Work in
the School of Education at UW-Madison. In the last ten years, he has pre-
sented over 300 workshops focusing on a variety of topics including leader-
ship development, management strategies, employee relations, and profes-
sional and career development concepts. In addition, he has written four
books focusing on creating and implementing career development systems in
organizations. Don is a Licensed Professional Counselor in the state of Wis-
consin as well as a National Certified Counselor and a Master Career Devel-
opment Professional. His educational background includes a Ph.D. and M.A.
in Counselor Education from the University of Iowa, and a B.A. in Journalism
and Economics from UW-Madison.

								
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