CityLink Report to Renaissance West December 22, 2005 December 23rd, 2005 Dear Tony, Paul, Len and Max, I hope this finds you well and getting ready for the Holidays! We have enjoyed putting together the materials you requested. I am sorry for the delays but the police records have been a little tough to come by. You have probably heard by now that Tuesday evening was a circus—an adjourned meeting by Dale, screaming by the opposition, ‗false‘ memberships and other craziness while we had 100 folks waiting quietly in the back. No we‘re not used to this and don‘t know how to play this game, but we are making very good progress in the community with grass-roots leaders and a sub-group of pastors who interestingly signed the opposition‘s protest against us. They are now finding out the truth on a number of different fronts. We are confident that this will continue throughout. So, here is our next round of information and I am sure this will spark other ideas or questions. So please read ahead and let us continue to get to know each other. I will be taking some family time and basically be out for until the New Year, but feel free to leave a message and I will get back to you when I am back. Thank you very much for your interest and professional approach it is a pleasure working with you. Happy Holidays! Mark Stecher Table of Contents Executive Summary 1. December 3, 2005 Presentation 2. Research Summary 3. Planned Services 4. Crime Data 5. Addressing neighborhood schools 6. Addressing mental health/sex offenders 7. Alternative locations 8. Resident communications 9. Benefits to the Community 10. Addressing duplication of services 11. Property Tax Executive Summary Thank you for meeting with us in early December. We enjoyed our time together and appreciate your questions. We hope to begin a great dialogue with you in order to make CityLink Center the best possible addition to the West End. We have attempted to answer all of your questions as thoroughly as possible. You‘ll see in the enclosed document that we have done extensive research prior to beginning development of CityLink Center and that we‘ve got a strong plan for a concept that will drive positive change in the West End. What you will also note is that, we also have time and the energy to invite input from the community. We are committed to this idea, to doing it right and to serving the West End community the best we can. Please let me know if there is anything I can do to answer further questions. In the meantime, we‘ll continue to send you updates. 2. Research Summary Key Questions to Answer with summary 1. What were the key steps taken by CityLink to elicit feedback from key stakeholders of the proposed CityLink Center? 2. What were the key findings uncovered during this process? ----- Research Overview Development of the CityLink Center required a comprehensive undertaking in understanding the current met and unmet needs of lower-income individuals. The desire of this proposed center is to help the under-resourced of the city, serving as a place where they could obtain multiple services that would provide real life change. In August of 2004, CityLink began a strategic research process to better understand the needs and desires of all those that would be affected by the center, including those that would receive services, volunteer services and those affected by the general actions of the center. There were three key phases to this process: 1) Gathering preliminary qualitative input from key stakeholders regarding the CityLink Center concept, 2) Quantifying a prioritization of the needs expressed by these stakeholders, 3) Generating possible service offerings and solutions based on the prioritized values of stakeholders determined in Phase 2. These phases took place over an extended period beginning in August 2004, reaching out to more than 200 individual qualitative interviews or quantitative surveys across sixteen key groups. The net result was a preliminary description of key attributes in which the CityLink Center could help to meet the most pressing needs of the under-resourced of individuals affected by poverty within the city, and the manner in which they should do so to have the most impact to help facilitate real life change. 2. Research Summary – Phase 1 Overview CityLink's first step was to elicit input from as many stakeholders as possible that would participate in or partner with the center. A total of 104 participants took part in a number of small group discussions, including 34 who were currently receiving services from one or more of the founding partners of the CityLink Center (Crossroad Health Center, The Lord's Gym, Jobs Plus Employment Network, City Ministries). Objective 1. To gather initial feedback on the CityLink Center concept. 2. Formulate values that the center must possess in order to impact the lives of those that would be affected by the center, both directly and indirectly. Details The 104 participants were broken into 1 of 16 small groups, including 6 groups for participants currently receiving services. These 6 groups were broken up based on key demographic areas, including age, gender and marital status. The other 10 groups included: 1) Collaborative ministry leaders, 2) Possible donors/investors, 3) Prospective staff, 4) Prospective church volunteers, 5) Police Officers, 6) Local business people, 7) Referring agency staff, 8) Church outreach personnel, 9) Local school officials, 10) Local residents. Each participant answered a questionnaire in a focus group or individual interview setting. After reading the CityLink center concept, a battery of primary questions were asked related to the values/issues of importance to the individual (1) prior to visiting the center, (2) during a visit to the center and (3) after a visit to the center. The open-ended questions allowed each participant to provide their own opinion from their perspective. One or two facilitators led each session, with nearly every session led by individuals from outside agencies trained in qualitative research, including a majority of facilitators from Procter & Gamble. After the interviews, facilitators submitted their notes. A lead researcher and CityLink staff member reviewed all of the information in order to capture the values expressed by the participants, combining like responses. Outcome A total of 39 values were extrapolated from the participants‘ responses. These values were then translated into a statement that articulated the need into a consistent format for the next phase of research (ex. Clients could maintain their dignity as they experience the center.) The 39 values were then placed in a survey to determine importance & performance. 2. Research Summary – Phase 2 Overview CityLink wanted to quantify their findings from the first phase of research. They worked to have as many participants as possible from the first phase of research to return and complete the quantitative questionnaire developed based on their initial input. A total of 115 respondents from focus groups participated including several additional participants. Objective To quantify the values identified within the phase one, in order to determine the personal importance and current organizational performance of the expressed values in order to determine the external and internal framework of the CityLink Center as it concerns the facilities, programs, and professional & volunteer staff. Details The survey was completed individually, under the supervision of the lead researcher and several of CityLink staff members. The lead researcher, after explaining the concept of the Center, asked respondents to answer a two part question for each of the 39 values/issue statements. The two part questions are as follows: Part 1: How important would the value/issues listed below be to you? (Answers were given based on a 7-point scale from 7 (vitally important) to 1 (not at all important)) Part 2: In addition, from your experience, including what you may have seen or heard, how well do other existing people/programs/facilities perform on the following values/issues? (Answers were given based on a 7-point scale from 7 (excellent) to 1 (poor)) Once completed, the research team prioritized the values from highest to lowest importance including seriation from excellent to poor in performance. The values were then placed into one of four quadrant areas based on the importance and performance of each, helping to identify values that should receive more focus in development. 2. Research Summary – Phase 2 Details (cont.) SUPport: Values/issues of relatively higher importance and relatively higher performance. The resources and energy related to these values/issues should be supported. UPGrade: Values/issues of relatively higher importance and relatively lower performance. The resources and energy related to these values/issues should be upgraded. SHIft: Values/issues of relatively lower importance and relatively higher performance. The resources and energy related to these values/issues should be shifted. TRAck: Values/issues of relatively lower importance and relatively lower performance. The resources and energy related to these values/issues should be tracked. All values/issues that fell within the SUPport and UPGrade quadrants were noted as high priority. The highest values as it concerns personal importance were as follows: 1. Clients could maintain their dignity as they experience the center 2. Staff and volunteers at the Center would be known for excellence in service, care and love 3. Clients, volunteers and staff would feel safe and secure around the facility when visiting 3. Clients would be empowered and encouraged to own their life change 4. Clients would experience a Center with a clean and well-maintained appearance 5. Clients would experience follow-through and support to help them as they integrate into the community Outcome The CityLink team had quantified and prioritized the values/issues in order to direct accurate & appropriate focus during the development phase of the CityLink Center. The results were based on a values/issues, and not specific tactical applications. Therefore, the values provide a framework for development within the following three areas: facility, programming, and people. As a result, the Design & leadership team can integrate appropriate & representative solutions that reflect the core values of the focus group participants. 2. Research Summary – Phase 3 Overview The leadership team, consisting of representatives from each of the 9 founding partners, utilized the insights gained from phases 1 and 2 to generate service offerings that would meet the greatest needs of the proposed clients and volunteers of the CityLink Center. Objective To formulate solutions that serve as the foundation for short & long-term services and programs that would make up the core competencies of the CityLink Center. Details CityLink leaders, led by the lead research consultant, have and continue to leverage research findings to develop richer developmental concepts around the CityLink Center. The leadership team in a series of design meetings, issued practical applications that embodied the essence of the values providing a representative picture of how each value will thread through the fabric of the Center. The design meetings focused on three key areas of the center: professional staff and volunteers, programs, and place (facility). Top 5 Solution Concepts – People 1. Have church ministry teams/buddy systems with oversight 2. Consistent volunteers/minimum one-year commitment/two times per week/accountability partner/friend/firm/caring/self-disclosing/ confidential 3. Greeters/friendly faces/positive people as deliverers of message/drama/good behavior police/tour guides 4. Two-to-one volunteer-to-client ratio/appropriate/adequate number of volunteers/staff level 5. Staff/volunteers answerable to Executive Director 2. Research Summary – Phase 3 Details (cont.) Top 5 Solution Concepts – Place 1. Small client classrooms/discussion groups for various topics 2. Private/designated program room with trained people 3. Private but visible screening area related to welcome/open feel 4. On-site learning/volunteer training center 5. Volunteer chat/debrief room/focus group discussion area Top 5 Solution Concepts – Programs 1. I-CARE/relief, relationship, real life change model 2. Mentoring with clients built on cradle to grave 3. Acceptance/reservations/regimentation/case management 4. Volunteer Individual Development Plan/quarterly 5. Volunteer in-service training Outcome Through this creative and evaluative exercise, the design team was able to generate solutions at a conceptual level to guide many of the future developments at the Center. Essentially, the CityLink Foundation now had the necessary ―guide rails‖ to ensure problem solving efforts in the near- and far-term future were both fluid and flexible. 3. Planned Services CityLink Center will focus on five key service areas: 1. Employment and Education 2. Health and Wellness 3. Recreation 4. Housing, Life Basics 5. Community/Relationship Building Services will be provided at CityLink Center through anchor partners and visiting ministries. – Tennant Partners • Tennant Partners will be permanent tenants at CityLink Center. • All anchor partners will be faith-based organizations that have agreed to the principles and code of conduct set out by CityLink. • Currently our anchor partners are: Jobs Plus, Crossroad Health Center, The Lord‘s Gym, and City Cure and City Gospel. • In addition, CityLink will hire professional counselors intake of counselors to create comprehensive and customized life plans. We are currently in discussions with various experts in counseling to determine best practices and apply to our systems. • In addition, while founding and participating churches may not have specific space allocations at CityLink, volunteers from these churches will be a permanent resource on the CityLink campus. – Visiting Ministries • All other services will be provided on a rotating basis and be held in various classrooms, community areas, etc. CityLink will not provide some services but rather develop a referral network to direct people to other proven services throughout Cincinnati. 3. Planned Services Services Anchor Partner JOBS PLUS Jobs plus offers a number of different Employment •Job Placement seminars and opportunities for people and Education •Job Readiness to get back into the work force. CROSSROAD HEALTH Crossroad Health Center focuses on Health & CENTER preventive health care and education so Wellness •Wellness Training that people can maintain health. •Health Screening Crossroad serves insured and •Pregnancy Tests uninsured. THE LORD'S GYM The Lord's Gym will operate a large •Weight Lifting gymnasium with excellent equipment Recreation •Basketball Court and provide strong male role models for •Exercise Plan spiritual guidance and development. CITY MINISTRIES CityMinistries has long-term programs Housing - Life •Transitional Shelter Exodus for men and Courage to Change Basics •Recovery Programs for women which help people in •Home Ownership transition get back on their feet with Assistance the tools and attitudes to succeed. STAFF/VOLUNTEERS Intake specialists will focus on Relationships - •Intake Specialists customizing an individual plan of Community •Professional Counselors services for each person at CityLink. •Mentors, Teachers, Staff and volunteers will develop lasting Tutors relationships with CityLink participants to help encourage growth. 3. Planned Services Visiting Partners . By partnering with other organizations and a network of churches and volunteers, CityLink Center will be able to provide additional counseling, educational, mentoring, and spiritual education ministries. CityLink is currently building its roster of visiting ministries. Referral Partners. CityLink is building a referral network to provide valuable services not available on the CityLink campus. Referral Network Service Area Visiting Partners NOT at CityLink •Lifeskill/Job Training Employment •GED/ABLE and Education •College Assistance Planning •Literacy Training •Computer Classes •Financial Advisory Services •Legal Aid •Budgeting •Tax Preparation •ATM Health & •Oral care, Cleaning etc. •Urgent Care •Certified Counselors •HIV/AIDS Testing Wellness •Pre/Post Abortion •Drug/Alcohol Groups (CGM) •Sponsored Recreation Recreation •Art/Music Classes •Book Clubs •Movies, etc. Housing - Life •Hair Salon/Barbershop •Emergency Shelter •Clothing/Retail Store •Food Relief Basics •Clothing Relief Relationships - •Parenting Classes •Family Counseling Community 4. Crime Data We are working to get complete and consistent data. At this point we have two completed searches, but we have not yet had a chance to evaluate in detail and gather all call-in research from the Police Department to verify interpretation. Crime Stats/Offenses - Calls to Police, special City of Cinci Website report from CPD 2003 2004 2005 2004 2005 CityLink Partners City Gospel Mission 4 1 3 27 27 Crossroad Health Center 1 4 2 Jobs Plus 5 Lord's Gym 2 3 1 Other OTR Benchmarks Wash Park Elementary 15 8 8 Wash Park 25 20 14 Source. http://www.cincinnati-oh.gov/police/pages/-5200-/ Source: Special police run for CGM Anecdotally, key leaders at each of our locations commented that there has been little or no crime in their properties or associated with their properties. Generally staff can recall few to no incidents at our proposed CityLink service providers. 5. Addressing Neighborhood Schools Clarity behind CityLink Partner Safety Fear has been assigned to CityLink partners by association with another emergency shelter—a complete untruth. Secondly, CityLink will not host this type of client due to zoning restrictions. Finally, due to high behavior requirements criminal activity is slight. See crime reports. Increase healthy adult participation in West End Most children attending West End schools are local with parents, family, relatives residing in the neighborhood. Exposure to crime and transitional housing is already present within blocks of these schools. Adding hundreds of volunteers will increase presence and help add attention –which often helps move criminal activity. Healthier Parents = Healthier Kids CityLink will provide a variety of services that may be particularly helpful to adults in the area. Having parents that are growing toward more stable jobs, stable incomes, taking parenting classes, taking care of their health, etc. will be good for students as well, providing a more secure and stable home. Discussions with Area Principals CityLink has found a point-person to work with area principals and Cincinnati Public School officials to discuss additional ways to make certain that CityLink is the best possible neighbor for area schools. Our point person is Crisinda Puetz, a family services counselor and administrator in Winton Woods schools. Crisinda has a masters degree in counseling from Cincinnati Christian University, experience with counseling teens with drug/alcohol problems, and several years of experience working with inner city students. She will be making contact with area educators beginning in January 2006. Operational Strategies CityLink will hold numerous strategy sessions with key thought leaders and community members to come up with effective solutions to address outstanding concerns for any negative impact on area schools. An example of these ideas is flexing the schedule of classes, programs, curfews and open hours may help to reduce the foot traffic around the center during key times where students may be walking to/from schools. Possible Tutoring/Mentoring Programs through partner churches OneCity is a key leader in helping to find resources for CityLink. OneCity also operates best practice tutoring program in conjunction with CityCURE, which is called Whiz Kids. Whiz Kids offers students in 2nd through 8th grade help from weekly tutoring and ongoing mentors. If any of the surrounding schools would be interested in partnering with churches from throughout the city, OneCity may be able to help facilitate a tutoring program. 6. Addressing Mental Health/Sex Offenders Thorough Intake Process All individuals enrolled in programming at CityLink center will go through a professional intake process that assesses their individual situation. This includes conducting a background check, screening for drug/alcohol use, and interviews to assess mental health, social issues, etc. Referral Network and Discussions with Area Service Providers During the development phase CityLink will conduct one-on-one and group discussions with area service providers to build a referral network and to strategize with existing entities about how to direct sex offenders and the mentally ill to the appropriate services, while also protecting community members. CityLink has named two key board members – Roger Howell and Lucky Katenkamp - to be our point people to lead these discussions. – Sex Offenders Zoning prohibits allowing sex offenders to reside at CityLink. For housing, CityLink will refer to other establishments. Volunteers of America has a specific expertise in serving sex offenders. – Mental Health CityLink does not have an established mental health provider. All mental health issues will be referred to other agency(ies) that specializes in mental health. Coordinate with Community Efforts According to the Hamilton County Sheriff‘s office website, there are currently 44 registered sex offenders in the 45214 zip code. CityLink will coordinate with other neighborhood strategies and contribute to community policing efforts in order to help protect West End residents from sex offenders. Operational Strategies In addition, CityLink will hold strategy sessions to come up with effective operational solutions to minimize any negative impact from visitors who are sex offenders and/or mentally ill. 7. Alternative Locations CityLink had eight criteria for appropriate property 1. Size: Large enough to accommodate 5 founding partners, additional visiting partners, attractive common space, landscaping - 5 acres + 2. Population: Central to population in most need of job, health, housing, recreational services – search area ranged from Queensgate to East Walnut Hills to Bond Hill 3. Accessibility: Easy access by population base of clients and volunteers; within blocks of bus line; mile from highway 4. Parking: Adequate parking to accommodate up to 200 staff and volunteer vehicles on a daily basis. 5. Safety: Ability to design and build for optimal safety within a neighborhood which is addressing safety as a primary goal. Center must be a safe place to stay, visit or volunteer 6. Affordable: CityLink is a not for profit organization that will be built through private funding. Needed to be affordable purchase price. In addition, space must be affordable lease payment for permanent and future tenants. 7. Zoning. Zoned appropriately for mixed use. 8. Other. No other oddities associated with property value – e.g., environmental concerns, unclear title, etc. 9. Availability: For Sale and/or lease 7. Alternative Locations Aside from 800 Bank Street, no other property met our search criteria. Availability Accessibility Affordable Population Zoning Parking Safety Other Size Property Notes West End 800 Bank Street former Club Chef 100K SF, 5 ac Hits all criteria × mostly leased, not Dalton Street near Bank St 100K SF available for sale; Colerain Ave at Bank St × former Westerman Print 40K SF; <1 acre West End of Findlay St × near frmr Crosley Field) 20K SF; <1ac Over-the-Rhine 1910 Elm Street × × under contract to × former KD Lamp 150K s.f./2.5 ac. res re-developer 1910 Race Street × frmr Cantanzaro Foods 100K s.f./1.0 ac. Liberty & Vine: Land / bdgs × entire block still not around Crossroad Hlth Ctr enough land 1621 Moore Street, OTR, × × former Husman's factory 103K SF; 2 ac only 40 spots Other Areas Evans Street × × potential serious frmr Queen City Barrel site land envrnmntl 8001 Reading Road owned by Sitaram former Carrousel Inn 2101 Ross Ave × × × not int in res Madison Rd nr Red Bank × × × not interested in frmr SoWestern Publishing residential Marbury Avenue, × × not int in res, want frmr Milacron/Kirk&Blum retail Riverside, River Rd 3 miles × × × not interested in W of I-75 non-industrial use Raw land sites Fishwick Drive × × × Este Avenue × × × rear of Gibson Greetings × × × IAMS Park × × × Red Bank Road × × × 8. Resident Communications CityLink began reaching out to a broad community via research, as detailed in section 2 of this report. In addition, CityLink began reaching out to the Christian community early in 2005, beginning by inviting pastors to an initial meeting. Shortly after entering a bid on Bank Street property, CityLink team members have made a number of efforts to connect to various community leaders and attend community council meetings as well as communicating with residents directly through letters and FAQs, etc. This desire to invite the West End community into a healthy and productive dialogue about the property and strategies to address shared objectives and concerns will continue. The timeline below offers a sampling of some meetings and examples of letters and communications materials. April 1-2 : Invitations to City Pastors for Church Meetings sent April 26 : Church Informational Meeting at New Life Temple April 28 : Church Info Meeting at Montgomery Community Church May 6-7 : Invitations for Church Meeting sent May 23 : Church Informational Meeting at Crossroads Community Church August 25: Tim Senff met with Gerry Bates September 2: Mark Stecher met with Dale Mallory Early October: Roger Howell has in person conversation with Chris McCarty October 12: Roger Howell received email from Kim McCarty October 18: 1st Council Meeting November: Letter to Residents November: Flier to Residents November: Flier to Crossroads and Supporting Area Churches November 15 : 2nd Council Meeting November 16: Chris McCarty visits 3 OneCity Board member‘s houses between 9 and 10:30pm December 2: Anita Mutterspaugh has a meeting with CHIA ( Jim Wilson) December 5: Dave Rahner has a conversation with Kim McCarty December 7: Anita has 2nd meeting with CHIA ( Jim Wilson) December 13: Invitation to Pastors Meeting December 15: Letter to the residents December 20: Pastors Meeting December 20: 3rd Community Council Meeting, distributing FAQ for residents December 20: Resident survey of potential services It should be noted that there was an original brochure created in February which is no longer current. At that time we believed we would have emergency shelter, but cannot host shelter services there due to zoning restrictions. 9. Benefits to the Community Great for the West End. Building CityLink Center at 800 Bank Street means that current West End residents benefit the most. Better job training in the West End leads to better incomes for West End residents; integrated access to health care in the West End leads to better health for West End residents. A beautiful, safe, thriving building on Bank Street means better lighting, more attention, greater investment in Bank Street which leads to investment in surrounding area (research underway to quantify locally). Place for positive change. (People AND Property) The CityLink Center is a place for positive change. It‘s a place where people explore new life skills, get access to important services, and meet other people who are growing and a beautiful neighborhood campus that will draw positive attention from across the city. Integrated services for individual life change. (People and programs) The CityLink Center brings together experienced service providers, professional intake counselors, and hundreds of volunteers so that people seeking change can have a customized plan to move their life in a better direction and the support to make it happen. CityLink will offer a collection of holistic services and programs through a network of on-location service providers, visiting partners and a referral network. With experienced service providers and ministries like Jobs Plus, Crossroad Health Center, the Lord‘s Gym and City Gospel Mission and additional visiting programs and classes, CityLink will be a place to go for job placement and job coaching, health screening and parenting classes, a gym and a mentor, spiritual education and a support group of friends. It is not an emergency shelter; it is a place where programs and people come together for lasting change. Beautiful Campus. safer Neighborhood. (Property) The CityLink Center is a $10MM investment which will completely reverse the aesthetic dynamic on the north end of the West End by adding an attractive bright, welcoming building and surrounding green space. The building will be designed using CPTED (Crime Prevention Through Environmental Design) with improved lighting to illuminate the block, secured fencing, and elimination of blind spots. Private security, resident training, alignment with Police and neighborhood initiatives, along with hundreds of volunteers all lead to safer place. Positive Attention and Commitment Starting Now. Building CityLink Center is a commitment to making a $10MM improvement in the West End. This investment is only a part of the equation. The building of CityLink Center is also about channeling resources, mobilizing volunteers and being involved in the community. CityLink will be involved in community discussions, community safety programs and committed to being a great neighbor, starting now. 10. Addressing Duplication of Services CityLink Philosophy The idea of CityLink was initiated by service providers who wanted to increase their impact by coming together. They wanted to provide better service to clients, by providing better integration and working together more efficiently. This philosophy extends to our relationships with outside partners. We would like to continue to work with other service providers to give people in need the best holistic care. CityLink‘s interest is in linking with not taking from other providers. Discussions with Area Service Providers Because of this philosophy of working together, CityLink founder and President of Crossroad Health Center, Dave Rahner, will head up a CityLink team that will meet with area service providers to discuss how to avoid duplication of services and how to leverage the expertise within the surrounding community. 11. Property Tax Structure CityLink is a non-profit entity. The Board will be considering all ideas related to property taxes. Mr. Garrett and others have made suggestions ranging from redirecting funds into West End tax abatement to avoid perpetual funding requests, and allocating funds toward West End dedicated community development with independent board decision-making. The Board has also received multiple requests for investment from churches and other community organizations. In the near term CityLink will focus on getting through the initial phases of the $10M - $12M development and opening of the property and process the variety of options.
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