Meditrak User Guide by mhf83365

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									                        Medicals Direct Group

              Meditrak User Guide (v1.4)




Medicals Direct Group
28/12/2007
                                                       CONTENTS
1)          Introduction.................................................................................................................. 3
2)          Logon .......................................................................................................................... 3
3)          Main menu................................................................................................................... 3
4)          Nurse Medicals ............................................................................................................ 4
     i)     Add new case. ............................................................................................................. 4
     ii)    Search cases. .............................................................................................................. 5
     iii)   Add a comment ........................................................................................................... 5
     iv)    Run a report ................................................................................................................ 5
5)          Doctor Medicals ........................................................................................................... 6
     i)     Add Request ................................................................................................................ 6
     ii)    Search Requests ......................................................................................................... 7
     iii)   Run a report ................................................................................................................ 8
     iv)    E-mail Doctor Screenings ............................................................................................ 9
6)          Tele-Interviews ............................................................................................................ 9
     i)     Add case ..................................................................................................................... 9
     ii)    Search cases ............................................................................................................... 9
     iii)   Run a report ................................................................................................................ 9
7)          GPRs ........................................................................................................................... 9
     i)     Search GPRs..............................................................................................................10
     ii)    Run a report ...............................................................................................................10
8)          Administrative Tools ...................................................................................................10
     i)     Add User. ...................................................................................................................10
     ii)    User Management ......................................................................................................11
     iii)   Log of connections .....................................................................................................12
9)          Change Password ......................................................................................................12
10)         Change Personal Info .................................................................................................12
11)         E-mail Technical Support ............................................................................................12

New features in this version..


Online medical reports

Lost Password feature




Medicals Direct Group
28/12/2007
Meditrak User Guide – v1.4

1) Introduction

    a) Meditrak is a secure web-based system which enables Medicals Direct client
       companies to submit medical evidence requests and track their progress. It also
       enables management reports to be viewed, printed and/or exported.
    b) This guide does not cover each entry field in detail nor contain screen shots. Where
       there are specific requirements for certain fields, however, these are mentioned.


2) Logon

    a) The address (URL) of Meditrak is https://secure.meditrak.co.uk. Typing this into a
       browser such as Internet Explorer will redirect the user to login page. Users should
       refrain from setting a shortcut or favourite to the login page address as this may
       change from time to time. Any shortcuts or favourites should point to the address
       above.
    b) Each user is issued with a login id, which should be entered into the first field – this is
       not case sensitive. The user’s password, which is typed below the login id, IS case
       sensitive.
    c) If both fields are correctly entered then the Meditrak main menu will appear.
    d) If either field is incorrectly typed then a pop-up message will report ‘Authorisation
       error’ and the login screen will refresh. Security restraints placed upon us prevent
       the display of any more informative message. If the account has been locked out,
       either explicitly by an administrator or through exceeding the maximum number of
       incorrect login attempts this message will also show.
    e) Other error messages inform users if their period of user inactivity (currently 60 days)
       or period of password use (currently 35 days) has been exceeded. In the latter case
       the user will be prompted to change their password (see Change Password below)
    f) If a ‘database error’ is reported this indicates that the web site was unable to
       communicate properly with the data server. Technical support should be informed.
       The number is shown on the login screen.
    g) Users who have stored an e-mail address and memorable word (either through the
       information collection page displayed on a previous login or in the ‘Change Personal
       Info’ page can click on the ‘Lost password?’ hyperlink to obtain a randomly
       generated replacement by e-mail. Having used this password to log in they will be
       prompted to change it.
    h) Users who need their password resetting or account unlocking/altering and have not
       stored a memorable word should initially request this from their company
       administrator. Each client company has one or more Meditrak administrators and
       they are responsible for administrating their users. Exceptionally users can contact
       technical support on the number provided.


3) Main menu

    a) Throughout Meditrak, clicking on the ‘Menu’ item at the top of the page will return the
       user to this menu. ‘Home’ or ‘Cancel’ buttons on individual pages will return the user
       to the sub-menu from whence they came.
    b) The menu items displayed will vary depending upon the user’s company and their
       individual access rights. A user who’s company places doctor medicals, nurse
       medicals, tele-interview and GPR requests will see all the following items.


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28/12/2007
        i)    Nurse Medicals – Nurse screenings organised by the Stanmore office.
        ii)   Doctor Medicals – Doctor screenings organised by the Lincoln office.
        iii)  Tele-interviews – Telephone interview screenings by the Stanmore office.
        iv)   GPRs – GPR (General Practitioner Reports)
        v)    Admin – User administration functions can be accessed by administrators.
        vi)   Change Password – Enables users to change their passwords.
        vii)  Change Personal Info – Enables users to update their e-mail address and
              memorable word info.
        viii) E-mail Technical Support – Send a support request by e-mail.


4) Nurse Medicals

    a) Depending upon a user’s individual access rights the following menu items will be
       displayed.
       i) Add new case
       ii) Search cases
       iii) Add a comment
       iv) Run a report

    b) Each of these functions will now be explained in more detail


        i)     Add new case.
               (1) The Add new case screen allows a new nurse medical to be requested.
                   Fields which are accompanied by a red asterisk (*) indicate required fields.
               (2) Some fields use drop-downs to select a value from a list.
               (3) A telephone number of 11 digits must be entered into at least one of the three
                   telephone number fields
               (4) The ‘Examination’ drop-down field allows one or more examination types to
                   be chosen by ticking the appropriate tick boxes. Click in the field to activate
                   the drop-down, and again after completing your selection(s) to close it back
                   up. Illegal combinations of exam types become ‘grayed’ to prevent selection.
                   If the codes required are known they can be typed directly into the box. At
                   least one examination must be picked (an item ‘No examination required’ is
                   provided for those cases where just a test or tests are needed).
               (5) The ‘Tests’ drop-down field operates similarly to the ‘Examination’ drop-down
                   but lists laboratory tests. This can be left empty if no tests are required.
               (6) The ‘Salesperson’ field allows the operator to associate this case with a user
                   who has been set as a Salesperson (see Add User below).
               (7) Special Instructions is a free-text area in which any additional comments can
                   be added. These comments may be directed at Medicals Direct operators or
                   the nurse. They will be reproduced verbatim for the nurse to see.
               (8) The fields may be navigated using the mouse or the Tab key.
               (9) The form may be submitted by clicking on Submit or pressing the Enter key.
                   Beware, however, that if the Cancel or Reset buttons have the focus pressing
                   the Enter key will invoke Cancel or Reset behaviour. However, whenever
                   either of these buttons are triggered an ‘Are you sure?’ message will appear
                   to confirm the action.
               (10)         Cancel cancels the input and returns the user to the menu. Reset
                   clears the form to start over. Submit submits the form. Confidence that the
                   instruction has been saved is given by a confirmation screen which follows
                   listing the details that were submitted. If, for any reason, this confirmation
                   screen does not appear then the instruction has not been saved due to some
                   communications problem. It will need to be re-added.

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             (11)        When the instruction has been saved it will appear on a list to be
                 processed by a Stanmore agent who will allocate a nurse to carry out the
                 examination. Only when this has been done will the instruction be visible to
                 Meditrak users. The time taken for this will vary depending upon when the
                 instruction was entered and workloads. Cases entered during the morning
                 will normally be processed the same day and cases entered later in the day
                 by the following morning.
             (12)        An ‘Add Another’ button is provided on the confirmation screen to
                 enable the immediate addition of another case.


        ii) Search cases.
            (1) Searching can be on one or more of the search criteria fields. Part of a
                surname or reference can be entered. Searches are case-insensitive.
            (2) When the search results list appears it is possible to click on a column
                heading to search the results by that column; click once for ascending and
                again for descending order.
            (3) Clicking on the company reference hyperlink displays the details of the case.
                A scroll bar alongside the Comments field allows case comments to be
                browsed – most recent first. Click Cancel to return to the list or New Search
                to start another search or back out to the menu.
            (4) If you have sufficient user rights you can add a comment by clicking the Add
                Comment button. The screen will reload. Select a Reason from the drop-
                down and type a free text comment in the box provided.
            (5) Clicking Submit will save the comment. This will appear on a list for a
                Stanmore agent to process. The agent will read the comment and take the
                appropriate action. Once this has been done the comment, and the action
                taken by the agent, will be visible in the case in Meditrak.
            (6) If medical and/or lab reports are present for the case and the user has
                sufficient permissions a button will allow these to be viewed.
            (7) Back at the list, click Home to return to the menu or New Search for another
                search.


        iii) Add a comment

             (1) This function previously provided a search screen identical to that described
                 in Search cases, which returns a results list. However from 23/04/2005 the
                 feature is accessed from ‘Search cases’ above


        iv) Run a report

             (1) A list of useful reports is displayed. Hovering over a report menu item with
                 the mouse pointer will show ‘tool-tip’ text which describes the function of the
                 report.
             (2) Clicking on a report menu item may then prompt the user for parameters.
                 Some reports need a date or dates, some a company selection and so on.
                 There will then be a delay while the report is compiled.
             (3) The report is displayed with page navigation buttons to scroll through the
                 pages. Buttons also allow printing and export to a variety of formats. Bear in
                 mind that exporting non-tabular data to Excel may produce a confusing
                 layout.
             (4) NB: Certain reports must be run on a daily basis, as they are the means by
                 which feedback is requested by Medicals Direct operators from client

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                   companies. Examples are inability to contact the proposer or indication from
                   proposer that the proposal is not being proceeded with.
             (5)   The following items on the report menu may or may not be present
                   depending upon user permissions.
             (6)   View Medical Reports allows users to enter date parameters and receive a
                   .pdf document containing all medical and lab reports uploaded during the
                   period. Some companies are ‘packaged’ which means that we do not make
                   reports available until all documents associated with the case are uploaded –
                   the majority of companies can view medical and lab reports as they arrive.
                   Note that depending upon the level of work carried out for the company and
                   the date range entered it can take several minutes to prepare and download
                   this document.
             (7)   List Medical Reports has a similar interface to View Medical Reports but just
                   shows a list of the uploaded documents without displaying the documents
                   themselves.
             (8)   Some of the busiest clients have a further menu item entitled Daily Medical
                   Report Download. This menu item allows users to select a day and view the
                   medical/lab reports for that day which have been precompiled to reduce the
                   processing time – however a large pdf file will still have to be downloaded
                   which may (depending upon bandwidth) take a few minutes.


5) Doctor Medicals

    a) Depending upon a user’s individual access rights the following menu items will be
       displayed.
       i) Add requests
       ii) Search requests
       iii) Run a report
       iv) E-mail Doctor Screenings

    b) Each of these functions will now be explained in more detail


        i)   Add Request

             (1) The Add request screen allows a new doctor medical to be requested. Fields
                 which are accompanied by a red asterisk (*) indicate required fields.
             (2) Some fields use drop-downs to select a value from a list.
             (3) A telephone number of 11 digits must be entered into at least one of the three
                 telephone number fields
             (4) The ‘Medical combination code’ drop-down field allows one or more exam
                 components to be chosen by ticking the appropriate tick boxes. Click in the
                 field to activate the drop-down, and again after completing your selection(s)
                 to close it back up. Illegal combinations of exam types become ‘grayed’ to
                 prevent selection. If the codes required are known they can be typed directly
                 into the box.
             (5) The Special Instructions fields are fixed at 70 characters in length. This is to
                 match the legacy database used in Lincoln. Text typed in here will be visible
                 to both Lincoln administrators and examining doctors.
             (6) For non-urgent cases there is an inbuilt delay (normally 2 or 3 working days
                 as arranged with company clients) to allow the requesting company to advise
                 their proposer in advance that they will be contacted by Medicals Direct.
                 Ticking the ‘Urgent’ field will provoke immediate action in Lincoln to arrange



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                 the medical at the earliest possible date. This does involve the charging of
                 an ‘urgent fee’.
             (7) Medicals are not normally arranged with the proposer’s own doctor, however
                 it is possible to specify in exceptional circumstances that the medical should
                 be so arranged. This is done by ticking the ‘Own GP’ box.
             (8) Examinee’s GP details should be provided in every case. This is so that the
                 medical is not inadvertently arranged with the proposer’s own doctor.
             (9) The fields may be navigated using the mouse or the Tab key.
             (10)         The form may be submitted by clicking on Submit or pressing the
                 Enter key. Beware, however, that if the Cancel or Reset buttons have the
                 focus pressing the Enter key will invoke Cancel or Reset behaviour.
                 However, whenever either of these buttons are triggered an ‘Are you sure?’
                 message will appear to confirm the action.
             (11)         Cancel cancels the input and returns the user to the menu. Reset
                 clears the form to start over. Submit submits the form. Confidence that the
                 request has been saved is given by a confirmation screen which follows
                 listing the details that were submitted. If, for any reason, this confirmation
                 screen does not appear then it is likely that the instruction has not been
                 saved due to some technical problem. If, for any reason, this confirmation
                 screen does not appear then the instruction has not been saved due to some
                 communications problem. It will need to be re-added
             (12)         When the request has been saved it will be automatically imported
                 into the in-house database and a request number assigned. This occurs on a
                 schedule which will mean that (within working hours) the request will normally
                 be visible in a Meditrak search within 20 minutes.
             (13)         An ‘Add Another’ button is provided on the confirmation screen to
                 enable the immediate addition of another request.


        ii) Search Requests

             (1) Searching can be on one or more of the search criteria fields. Part of a
                 surname or reference can be entered. Searches are case-insensitive.
             (2) When the search results list appears it is possible to click on a column
                 heading to search the results by that column; click once for ascending and
                 again for descending order.
             (3) Clicking on the request id hyperlink displays the details of the case as well as
                 a log of status changes throughout. This log appears in a grid which can be
                 ordered on column heading as previously described. If the log runs to many
                 pages the last page can be easily viewed by clicking once on the status date
                 column heading to arrange in ascending order and again for descending.
             (4) From the search requests detail page it is possible to send additional
                 information to National Medical. Depending upon the status of the case and
                 the user rights of the operator the following buttons may be visible at the
                 bottom of the page (these buttons together equate to the Nurse Medicals
                 ‘Add Comment’ feature):
                 (a) Edit – If the case is ‘live’ then the edit button causes the ‘Add Request’
                     screen to be displayed with the case details therein. The details may be
                     modified and/or new special instructions typed before submitting. The
                     amended details are printed in Lincoln for attention by an administrator.
                 (b) On/Off Hold – If the case is on hold (for example because additional
                     information is required from the insurer – see ‘Run a report’ below) then
                     the button is labelled ‘Off Hold’. Further information is required in the text
                     fields alongside to support the request to take the case off hold.
                     Conversely the case can be placed ‘On Hold’ if desired if the insurer


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                     wishes to hold the process for any reason. Again a textual justification
                     needs to be typed.
                 (c) Abort – If the case is ‘live’ then a request to abort it can be submitted. A
                     textual explanation of the reason for the abort must be typed.
                 (d) View Notepad – This causes a new window to open with the details from
                     the Notepad for this case. All communication is recorded in this Notepad.
                 (e) If medical and/or lab reports are present for the case and the user has
                     sufficient permissions a button will allow these to be viewed.


             (5) Understanding the log entries.
                 (a) Doctor medical requests are processed in a strict sequence of status
                     changes. Obtaining availability from the proposer, advising a doctor of
                     that availability, obtaining an appointment and completing the case
                     following the medical. If for any reason the process is interrupted or
                     aborted (a cancellation of appointment or failure to attend(DNA) for
                     example) the process is restarted with a new exam number. So, the
                     exam number column in the grid does not indicate that more than one
                     exam is being processed, simply the number of iterations of the process.
                 (b) ‘Hold’ status does not necessarily mean that the case has been
                     suspended for any length of time. The Hold functionality is also used as a
                     way of passing cases between the different Lincoln departments. If the
                     decision to place the case on hold was provoked by an external agency
                     (e.g. Insurance Company or proposer) then the explanatory Hold Text will
                     commence with the keyword ‘EXT’.
             (6) Back at the search results list, click Home to return to the menu or New
                 Search for another search.


        iii) Run a report

             (1) A list of useful reports is displayed. Hovering over a report menu item with
                 the mouse pointer will show ‘tool-tip’ text which describes the function of the
                 report.
             (2) Clicking on a report menu item may then prompt the user for parameters.
                 Some reports need a date or dates, some a company selection and so on.
                 There will then be a delay while the report is compiled.
             (3) The report is displayed with page navigation buttons to scroll through the
                 pages. Buttons also allow printing and export to a variety of formats. Bear in
                 mind that exporting non-tabular data to Excel may produce a confusing
                 layout.
             (4) NB: Certain reports must be run on a daily basis, as they are the means by
                 which feedback is requested by Medicals Direct operators from client
                 companies. Examples are inability to contact the proposer or indication from
                 proposer that the proposal is not being proceeded with.
             (5) The following items on the report menu may or may not be present
                 depending upon user permissions.
             (6) View Medical Reports allows users to enter date parameters and receive a
                 .pdf document containing all medical and lab reports uploaded during the
                 period. All companies are ‘packaged’ which means that we do not make
                 reports available until all documents associated with the case are uploaded.
                 Note that depending upon the level of work carried out for the company and
                 the date range entered it can take several minutes to prepare and download
                 this document.



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             (7) List Medical Reports has a similar interface to View Medical Reports but just
                 shows a list of the uploaded documents without displaying the documents
                 themselves.
             (8) Some of the busiest clients have a further menu item entitled Daily Medical
                 Report Download. This menu item allows users to select a day and view the
                 medical/lab reports for that day which have been precompiled to reduce the
                 processing time – however a large pdf file will still have to be downloaded
                 which may (depending upon bandwidth) take a few minutes.


        iv) E-mail Doctor Screenings

             (1) This feature allows a message to be typed, which will be e-mailed to an
                 administrator in Lincoln. This is in contrast to the menu item which appears
                 on the main menu and enables users to send a message to an I.T. Support
                 person.
             (2) If you require a response, please insert your e-mail address in the text of the
                 message.


6) Tele-Interviews

    a) Tele-interviews are carried out by a Nurse, using the questionnaire specified in the
       agreement with the company. The following menu items are available.

        i)   Add case
             (1) Add case functionality is broadly similar to that of Nurse Medicals (see
                 above). Obviously a telephone number is mandatory.
             (2) Due to the variety of medical questionnaires and the fact that many are
                 ‘company-specific’ it is not possible to use a ‘picker’ as in the other medical
                 types. Instead four drop-down lists allow up to four different questionnaires to
                 be selected.
             (3) If the proposer has agreed a preferred date/time for the call in advance then
                 this can be entered.

        ii) Search cases
            (1) Search case functionality is the same as Nurse Medicals.
            (2) Selecting a hyperlink from the results grid displays the detail of the case
                together with a scrolling record of all activity.

        iii) Run a report
             (1) There are currently no reports available for the Tele-interviewing module.
                 These will be added later.



7) GPRs

    a) GPR (General Practitioner Reports) cannot be requested on-line at present. This is
       because the request to the GP has to be accompanied by a signed consent form
       from the patient. Two menu items are available.




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        i)   Search GPRs
             (1) The search screen will accept part names and is not case sensitive. One or
                 more parameters may be entered.
             (2) The result list can be sorted on any column heading. Click once for ascending
                 and again for descending.
             (3) Clicking on the Surname hyperlink will reveal the detail of the case. Option
                 buttons allow the details of the proposer GP, any additional questions
                 requested, and the diary to be viewed.
             (4) Diary entries appear in a grid (most recent first) and can be sorted using the
                 column headings


        ii) Run a report

             (1) A list of useful reports is displayed. Hovering over a report menu item with
                 the mouse pointer will show ‘tool-tip’ text which describes the function of the
                 report.
             (2) Clicking on a report menu item may then prompt the user for parameters.
                 Some reports need a date or dates, some a company selection and so on.
                 There will then be a delay while the report is compiled.
             (3) The report is displayed with page navigation buttons to scroll through the
                 pages. Buttons also allow printing and export to a variety of formats. Bear in
                 mind that exporting non-tabular data to Excel may produce a confusing
                 layout.
             (4) NB: Certain reports must be run on a daily basis, as they are the means by
                 which feedback is requested by Medicals Direct operators from client
                 companies. Examples are inability to contact the GP or indication from GP
                 that the proposer is not on registered.


8) Administrative Tools

    a) The admin menu enables company administrators to maintain user accounts. It will
       not be visible to users who are not administrators. If the logged on user is an
       administrator then the following menu items will be seen.

        i) Add User
        ii) User Management
        iii) Log of connections

    b) These items will now be explained in more detail.


        i)   Add User.

             (1) The Add User screen is split into two sections. Page 1 relates to which
                 modules the user has access to and page 2 to what rights they have.
             (2) The operator id should be up to 6 characters and will be used by the user to
                 logon.
             (3) User name is the forename and surname of the user.
             (4) The e-mail address is that to which an automated password should be sent if
                 the user invokes the ‘Lost password’ procedure.
             (5) The password should be typed in both password fields. It must contain at
                 least one numeric character. The user should be advised of this password
                 and will be prompted to change it immediately after the first logon.

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             (6) In some circumstances the Company field will take the form of a drop-down.
                 This is where more than one company code is available to the administrator.
             (7) Clear memorable word – would not be used in Add User (see User
                 Management).
             (8) User disabled would not normally be used at this stage but it can be ticked if,
                 for example, the administrator is creating one or more users but does not
                 want them to log on yet.
             (9) Salesperson – indicates that the user can only access those cases for which
                 their logon id has been entered into ‘Salesperson’ when the case was added.
             (10)          Nurses area..
                 (a) Add new case – allows the user to add a new Nurse case.
                 (b) View case – allow the user to search Nurse cases.
                 (c) Add a comment – allow the user to search Nurse cases and submit a
                     comment to Medicals Direct operators.
                 (d) Run a report – allow the user access the ‘Run a report’ menu item.
                 (e) Medical Reports – allow users to view medical and lab reports.
             (11)          Doctors area.
                 (a) Enterprise access is provided for those organisations who have more
                     than one company requesting medicals. In the vast majority of cases
                     administrators will tick ‘All Companies’ (Enterprise access). The page will
                     then reload with the companies/regions displayed and ticked.
                 (b) Company access is enabled by ticking the appropriate boxes, after
                     selecting All Companies (Region access) and waiting for the page to
                     reload.
                 (c) Access levels. The appropriate boxes are ticked as follows. Some
                     access levels are mutually exclusive and will cause other boxes to
                     tick/untick.
                     (i) Add request – allows the user to add Doctor requests.
                     (ii) View request – allows the user to search and view Doctor requests.
                     (iii) Restricted view request – this is a special access level which allows
                           no other rights. The nature of the medical is concealed.
                     (iv) Edit request – allows access to the ‘Edit’ button described above.
                     (v) Place request hold on/off – allows access to the ‘Hold’ button
                           described above.
                     (vi) Abort request – allows access to the ‘Abort’ button described above.
                     (vii) Run a report – allows the user to run reports.
                     (viii)        Medical Reports – allow users to view medical and lab reports.
             (12)          Tele-interview section
                 (a) Add case – allows the user to add Tele-interview case.
                 (b) View case – allows the user to search and view Tele-interview cases.
                 (c) Run a report – allows the user to run reports.
             (13)          GPR section
                 (a) View case – allows the user to search and view GPR cases. (Note: it is
                     not possible at present to request GPR’s online due to the requirement for
                     Medicals Direct to send a patient consent form to the GP)
                 (b) Run a report – allows the user to run reports.
             (14)          Reset clears the values on the page; Cancel aborts the user addition;
                 Prev takes the user back to Page 1, Submit saves the new user.


        ii) User Management

             (1) The User Management menu item allows a search on logon id or user name.
                 Part names are permitted and the search is case insensitive.



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             (2) As with other grids the list can be sorted by clicking on the column headings.
                 Click on the user id hyperlink to manage the user.
             (3) The screen produced is identical to the Add User screen described above.
                 The most common reasons for user management are all password-related;
                 the user has exceeded the maximum number of logon attempts; the user has
                 forgotten their password; the user’s account has been inactive for more than
                 60 days. Occasionally this page will be used to change user permissions.
             (4) Clear memorable word – if the user has forgotten their memorable word
                 (used to auto-reset their password), ticking this box clears it and invites the
                 user to store a new memorable word on their next login.
             (5) To reset the user’s password type the password of your choice into the two
                 password fields (ensuring it is at least 6 characters and contains a number)
                 and hit Submit. Inform the user of their new password, which they will be
                 prompted to change on the next logon. Ensure that ‘User disabled’ is not
                 ticked. If the user has been locked out following inactivity or password
                 attempts the program will have ticked this box.


        iii) Log of connections

             (1) The log of connections menu item allows an administrator to view all
                 connections by users in their company. An indication as to whether the
                 connection was successful is also given, with a reason against unsuccessful
                 attempts.
             (2) The IP address from which the connection attempt was made is also shown.
                 A feature exists to prevent users from logging on from locations other than
                 previously approved IP addresses – contact Technical Support if you would
                 like this additional security implementing for your company.


9) Change Password

        i)   The change password menu item allows users to change their password.
             Passwords must be at least 6 characters and must contain letters and number(s).
             They are case sensitive.
        ii) Previously used passwords cannot be re-used.
        iii) Users will be presented with the change password screen on their first logon and
             whenever their password expires (currently 35 days).

10) Change Personal Info

    a) This item allows users to update the personal info that is held to facilitate the ‘Lost
       password’ feature.
    b) The e-mail address field should contain a valid e-mail address to which a randomly
       generated replacement password can be sent
    c) The memorable word fields should contain 7 characters of both letters and numbers.
       It is not case sensitive.


11) E-mail Technical Support

        i)   This menu item allows users to send a technical support request to Medicals
             Direct I.T. support staff.



Medicals Direct Group
28/12/2007

								
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