HelpDesk – Client User Guide
Clients log into the HelpDesk application by typing http://HelpDesk.conejo.k12.ca.us
The HelpDesk user name is the same as the first part of the clients email address. For example, if your email
address is email@example.com, then your HelpDesk user name is jsmith. The password is the same as the
clients server (or web mail) log-in password
There are five areas in the Client Interface: Request, History, FAQ’s, Profile, and Logout. By default, clients
are sent to the Request module.
Clients create new tickets at the Help Request screen. A ticket must have a Problem Type and Problem
All help requests submitted by a client are visible in the History module of the client interface. To view the de-
tails of a help request, click on its hyperlinked ticket number.
Tickets can be cancelled using the “Cancel Ticket” button located on the upper right corner of the ticket detail.
Clients can search the FAQ library, filtering their search by category, and question/answer text.
Clients can update their telephone number and school site location by accessing the profile page.
Clients exit the application by clicking on the Logout button. Upon logout, they have the option of re-entering
the application by selecting the “Return to Login” button.