Certificate III in Retail by xld14276

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									                          Certificate III in Retail

                               Retailers operate in an increasingly demanding people intensive world. Retail is a
                               specialist industry with specialist needs. Participants will acquire skills and knowledge
                               required to work effectively and efficiently in this environment. They will see
                               opportunities where they can be more proactive in initiating changes and
                               improvements in their own performance. This qualification has been specifically
                               designed with the food retailer in mind and has selected units to meet the needs of
                               food handling premises.

                               Summary of Competencies:
                               Certificate II
                               9 core units and 5 elective units must be completed
                               Certificate III
                               3 core units and 7 elective units must be completed




Certificate II core competencies (all core units must be completed)

SIRXCOM001A               Communicate in the workplace
                          The knowledge and attributes required for effective communication with customers and
                          other staff members. It involves establishing contact with customers, processing
                          information, working in a team, maintaining personal presentation, following routine
                          instructions, reading and interpreting retail documents and using numbers in the
                          workplace.

SIRXCCS001A               Apply point of sale handling procedures
                          Identify knowledge and attributes required at the point of sale in any retail store. It includes
                          operating the point of sale equipment, applying store policies and procedures to a range of
                          transactions, dealing appropriately with customers and packing or wrapping the item for
                          transportation.

SIRXCCS002A               Interact with customers
                          Entails being able to communicate effectively with customers, respond to their complaints,
                          receive and process sales orders and identify customers special requirements.

SIRXIND001A               Work effectively in a retail environment
                          Acting responsibly and in a non-discriminatory manner, and identifying the relevant
                          award/agreement as it applies in the workplace.

SIRXICT001A               Operate retail technology
                          Identifying the correct equipment required for a given task, maintaining retail equipment,
                          applying keyboard skills and operating data entry equipment.

SIRXCLM001A               Organise and maintain work areas
                          Applying personal hygiene practices by staff members and the organisation of the work
                          area to keep the workplace tidy, clean and safe.


SIRXOHS001A               Apply safe working practices



                                                                         231 Rouse Street Port Melbourne VIC 3207
                         t: 1300 880 338 | f: 1300 880 339 | e: info@itstraining.com.au | www.itstraining.com.au
                                                                                                               Issue No: 20090701
                          Certificate III in Retail
                          This unit incorporates the National Occupational Health and Safety Commission (NOHSC)
                          guidelines for occupational health and safety. It encompasses the skills, knowledge and
                          attributes required to maintain a safe work environment for staff, customers and others. It
                          involves observing basic safety and emergency procedures.

SIRXRSK001A               Minimise theft
                          Applying routine store security, taking appropriate action to minimise theft and maintaining
                          security of cash, registers/terminals and keys.

SIRXINV001A               Perform stock control procedures
                          Receiving and processing incoming goods, rotating stock, participating in stock takes,
                          reordering stock and dispatching goods.


Certificate II elective competencies (5 units must be completed)

BSBSLS301A                Develop product knowledge
                          This unit covers the development of product knowledge as preparation for the sales
                          process.

SIRRMER001A               Merchandise food products
                          Prepare, arrange and present food products, including convenience foods within the store.
                          Setting up and maintenance of displays and labelling or pricing of stock. It also includes the
                          handling, protection and storage of food products for display or sale.

SIRRPK001A                Advise on products and food services
                          Develop product knowledge and provide advice to customers with regard to fresh food and
                          food products, including convenience foods.

THHGHS01B                 Follow workplace hygiene procedures
                          Identify the skills and knowledge required to follow key hygiene procedures which apply in
                          hospitality and tourism enterprises. It is particularly relevant to staff working in kitchens,
                          housekeeping, food and beverage and tour operations involving the preparation and
                          handling of food.

SIRRMER003A               Prepare and display fast food items
                          Skills and knowledge required to prepare, cook, arrange and present fast food items in a
                          retail environment. It includes the setting up and maintenance of displays, labelling and
                          pricing stock. It also includes the handling, protection and storage of fast food products for
                          display or sale.


Certificate III core competencies (all 3 units must be completed)

SIRXCCS003A               Coordinate interaction with customers
                          This Implementing customer service standards, store policy regarding customer complaints,
                          communicating with management and leading a customer service team.

SIRXRSK002A               Maintain store security
                          This unit builds on “Minimise Theft” unit. It involves the maintenance and use of store
                          security equipment, ensuring the safety and well being of staff and customers, the




                                                                          231 Rouse Street Port Melbourne VIC 3207
                          t: 1300 880 338 | f: 1300 880 339 | e: info@itstraining.com.au | www.itstraining.com.au
                                                                                                             Issue No: 20090701
                          Certificate III in Retail
                          detection and apprehension of thieves and the application of post apprehension
                          procedures in line with state and territory laws.

SIRXOHS002A               Maintain store safety
                          This unit works in conjunction with “Store Security and Minimise Theft” units. It involves
                          the safety and wellbeing of staff and customers and safety within the store at all times.


Certificate III in elective competencies (7 to be undertaken)

THHBFB10B                 Prepare and serve non-alcoholic beverages
                          Skills and knowledge required to prepare and serve a range of teas, coffees and other non-
                          alcoholic beverages in a range of industry contexts. This unit does not deal with the skills
                          and knowledge required to prepare and service espresso coffee.

THHBFB12B                 Prepare and serve espresso coffee
                          Learn to extract and serve espresso coffee using a commercial espresso machine, including
                          storage of coffee, cleaning and care and preventative maintenance of machinery. It applies
                          to baristas and others who make coffee using a commercial espresso machine in a variety
                          of hospitality settings.

THHBKA01B                 Organise and prepare food
                          Organise and prepare a variety of foods for the kitchen of a hospitality or catering
                          operation. It focuses on general food preparation techniques.

THHBKA03B                 Receive and store kitchen supplies
                          Identify the knowledge to receive and store kitchen supplies in commercial cookery or
                          catering operations. It focuses on the general stock handling procedures required for food
                          and kitchen-related goods.

SIRRFSA001A               Apply retail food safety practices
                          Skills and knowledge required to implement safe food storage handling processes in a retail
                          food environment according to a food safety program.

SIRRFSA002A               Monitor food safety program
                          Monitor the implementation of a food safety program across an entire process within a
                          retail food store or department and providing support and guidance to frontline team
                          members.

SIRXINV002A               Maintain and order stock
                          Skills and knowledge required to maintain and order stock in a retail environment. It
                          involves monitoring receipt and dispatch of goods, maintaining stock records, coordinating
                          stock take, identifying stock losses, processing orders and following up on orders.




                                                                          231 Rouse Street Port Melbourne VIC 3207
                          t: 1300 880 338 | f: 1300 880 339 | e: info@itstraining.com.au | www.itstraining.com.au
                                                                                                            Issue No: 20090701

								
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