Appendix 1 by chenboying


									Appendix 1

2004-2005 City of Ottawa Municipal Accessibility Plan


August 24th 2004

WHEREAS, the City of Ottawa respects the need to create an awareness day to
promote accessibility for
persons with disabilities; and

WHEREAS, accessibility is important to everyone at all ages and people of all
abilities to ensure quality of
life for all; and

WHEREAS, the Accessibility and Inclusion Day will celebrate and recognize the
strengths and needs of everyone
living in our community;

THEREFORE, I, Bob Chiarelli, Mayor of the City of Ottawa, do hereby proclaim
August 24th 2004 as a
Accessibility and Inclusion Day in the City of Ottawa.

Bob Chiarelli
Mayor / Maire

Appendix 2

2004-2005 City of Ottawa Municipal Accessibility Plan


Terms of Reference


Our vision is to demonstrate strategic leadership in addressing accessibility
issues in City services,
programs, by-laws, policies and practices for visitors, residents and employees
with disabilities within
the City of Ottawa.

Our mission is to strive towards maximizing the potential for full participation and
inclusion of persons
with disabilities, visiting, living and working in the City of Ottawa.


The mandate of the Accessibility Steering Committee (ASC) is to set the
corporate direction and make
strategic decisions related to accessible services in the City of Ottawa. The ASC
will direct the former
Accessibility Task Force (to be restructured into a working group) to develop a
Municipal Accessibility Plan
on an annual basis that identifies barriers to accessibility and strategies to
remove existing barriers and
prevent the creation of future ones.


The ASC shall be responsible to ensure that it:

a) Works collaboratively with the Accessibility Advisory Committee (AAC) to
develop an annual City of Ottawa
Municipal Accessibility Plan (COMAP);

b) Develops an implementation plan for barrier identification and barrier removal;

c) Provides a forum for accessibility issues to be raised by departmental reps to
discuss possible

d) Responds to accessibility issues that are not department specific, but rather to
the COMAP or corporate
policy or practice concerns; and

e) Establishes continuity through an oversight role for implementing annual
COMAPs through regular
monitoring and quarterly reporting


The ASC shall be comprised of at least one management representative from
each portfolio (department) and a
representative from the AAC.

Portfolio (Departmental) representatives should include the following liaisons:
2 from Public Works & Services (Transit Services & one other)
2 from Community & Protective Services (By-law Services & one other)
1 from Planning & Growth Management
1 from Employee Services
1 from ITS
1 from RPAM
1 from Police Services
1 from City Manager’s Office
1 from the Accessibility Advisory Committee

Director, Real Property Asset Management (RPAM), will act as the Chair of the
ASC during its inception.
However, it is proposed that the Chair will rotate on a yearly basis. The lead
department shall be the
Corporate Services Department with a reporting relationship to the Chief
Corporate Services Officer. The ASC
shall report through the Corporate Services and Economic Development
Committee to Ottawa City Council.


The ASC shall meet bi-monthly (every two months) or as specified by the Chair
of the Committee.


Pierre Jolicoeur: Manager, Comprehensive Asset Management, RPAM
John Moser: Director, Planning & Infrastructure Approvals, P&GM
Stu Marshall: Senior By-Law Administrator, Strategic Initiatives and Business
Planning, PW&S
Gord Diamond: Director, Transit Services, PW&S
Helen Gault-Alternate: Manager, Transit Services, Planning & Development
Alain Rochefort: Manager, Technology Infrastructure.IT Services
Kelly Robertson: District Manager, Community Services
Linda Anderson: Manager, By-Law Services, Enforcement and Inspection
Lois Emburg: Manager, Human Rights & Employment Equity
Leslie Donnelly: Manager, Policy Coordination and Outreach, CMO
Michael Brady: Past Vice-Chair, Accessibility Advisory Committee
Grace Sheng: Strategic Support Coordinator, Corporate Services
Jeff Willbond: Representative of “People with Disabilities: Community Coalition”
Stephen Finnamore (chair): Director, Real Property Asset Management

Appendix 3

2004-2005 City of Ottawa Municipal Accessibility Plan

(Approved by Council 9 May 2001)
Ammended 03 December 2003 (As per Council approved Governance Report)

Terms of Reference


The mandate of the Accessibility Advisory Committee, (AAC), is to develop an
awareness and understanding of
issues and concerns of the citizens of the City of Ottawa with disabilities, with a
goal to improving the
quality of life for those with disabilities.


The Accessibility Advisory Committee shall be responsible for:

(a) advising on the preparation, implementation and effectiveness of the City's
Accessibility Plan prepared
pursuant to the Ontarians with Disabilities Act

(b) providing advice to Council on accessibility issues relating to buildings,
structures or premises 1)
owned or leased by the City of Ottawa; or 2) which are subject to a Municipal
Capital Facilities Agreement;
and 3) any other project that is specifically identified by City Council as a P3

(c) reviewing site plans and drawings pursuant to the guidelines set out in the
City's Accessibility Plan

(d) providing a forum for persons with disabilities to raise issues and concerns;

(e) providing advice and guidance to Ottawa City Council, through the Corporate
Services and Economic
Development Committee, on matters pertaining to policies, practices and
programs in the City of Ottawa,
that affect persons with disabilities;

(f) conducting advocacy on behalf of persons with disabilities;

(g) providing feedback to Council on the effectiveness of the City’s policies and
practices as they affect
citizens with disabilities;
(h) monitoring progress of development and implementation of by-laws and
regulations which have an impact on
citizens with disabilities (e.g. parking, zoning, sidewalk ramping, obstructions on
sidewalks, etc.) and
advising involved City staff and/or City Council as appropriate;

(i) raising issues and making recommendations regarding policies and programs
which promote equal access to
municipal services for citizens with disabilities in the areas of delivery of goods,
accommodations, employment, membership and participation within the City;

(j) coordinating the dissemination of information to the disabled community and
the public at large
regarding the AAC and any pertinent Corporate decisions;

(k) consulting with the community, groups and organizations to capture and
communicate emerging issues to
City Council and the City administration;

(l) raising the awareness of the citizens of Ottawa and the public sector to issues
impacting persons with


The Accessibility Advisory Committee shall have a maximum citizen membership
of between 9 - 15 citizen
members, including:

· Up to 14 residents at large will represent the full range of disabilities i.e.
blind/visually impaired;
mobility limited; deaf/hearing impaired; developmentally delayed; learning
disabled; mental health
disability; and environmental sensitivity. A majority of the members of the
committee shall include persons
with disabilities

· 1 member from the Disabled Persons’ Community Resources
  A minimum of one citizen appointment representing the rural community

The process for choosing membership for the Accessibility Advisory Committee
will follow the approved
Appointments Policy. All appointments to the AAC shall be approved by the
Corporate Services and Economic
Development Committee and Ottawa City Council.

In addition, the Accessibility Advisory Committee shall also have in a resource,
liaison and/or advisory
capacity, the following:

· 1 Staff representative from the Corporate Services Department (non-voting)

· In addition, staff resources from the following departments will be invited to
attend Committee meetings,
as required: Human Resources Department; People Services Department;
Transportation Utilities and Public
Works Department (Transit Services); Emergency and Protective Services
Department (By-law Enforcement
Services) (non-voting)

· A minimum of 1 member of Ottawa City Council, appointed by Council to act as
a liaison (non-voting)


The lead department for the Accessibility Advisory Committee shall be the
Corporate Services Department.
The Accessibility Advisory Committee shall report through the Corporate
Services and Economic Development
Committee to Ottawa City Council.


The Accessibility Advisory Committee must report annually to City Council
through the Corporate Services and
Economic Development Committee (timing to be determined by the Chair,
Advisory Committee Coordinator and
City Clerk) on the activities of the Committee in the current year and on the
Committee’s workplan for the
following year.


Active Members:

Gwen Bell, Chair
Alf Gunter, Vice-Chair
Keith Hobbs, Past Chair
Michael J. Brady, Past Vice-Chair
Victor Emerson
Terry Gilhen
Yasmine Ismaily
Helen Lenthall-Thivierge
Cathy Moore
Kim Parks
Alan Perks
Rick Sinclair
Anna Sipos
James St. John
Peter Timusk

Reserve Members:

Lori Howell
James Gagnier

Council Liaison/Staff Members:

Councillor Herb Kreling
Lois Emburg, Manager Human Rights & Employment Equity
Carole Langford, Advisory Committee Coordinator

Appendix 3

2004-2005 City of Ottawa Municipal Accessibility Plan



During the 12 month period of this report, the Accessibility Advisory Committee
(AAC) met 9 times to develop an awareness and understanding of the issues and
concerns affecting citizens living with a disability.


Subject: Work Plan
Description of Project:     AAC developed a sub-committee to prepare the Work
Plan for 2004 as outlined in the
Accessibility Advisory Committee Terms of Reference.
Results: AAC approved the 2004 work plan in April 2004.

Subject: Recommendations and advice on matters pertaining to City policies,
practices and programs that
affect people with disabilities.
Description of Project:

-AAC has established a sub-committee to advise, review site plans and provide
comments on an ongoing basis
to the Development Services Department.

- AAC Budget Sub-Committee attended Budget consultation and prepared
comments, which indicated which areas
were needing more resources.

-AAC received presentation on Community Partnership Proposal-Rotary
Accessible Play area from Paul Landry,
Senior Project Manager, Parks & Recreation Development.

-Two AAC members made a presentation to the National Capital Commission
Board of Directors on May 12, 2004

- Standardization of Sidewalks Three AAC members visited Richmond Road to
observe the concrete unit pavers
that were installed.

- Discussion regarding Light Rail Transit Environmental Assessment. Suggested
during Premier’s press
conference that light rail transit be fully accessible.

- Holland Avenue AAC members reviewed pictures of proposed sidewalks.

- AAC received a presentation from Stephen Finnamore, Director, Real Property
Asset Management Branch,
Corporate Services, Paul Hussar and Robert W. Faris, Program Managers,
Design and Construction-Architecture,
RPAM regarding an accessibility proposal. Discussion regarding the installation
of a lift in the Ottawa
West Minor Hockey Office.


Sub-Committee members receive site plans on a regular basis. Reviewed a total
of 65 plans this past year.

Chair of AAC sent comments to members of the Corporate Services and
Economic Development Committee and
Members of Council.

-AAC had the opportunity to provide comments to presentation.
- AAC member to represent the AAC on the Rotary Centennial Park Committee

NCC agreed to forward information such as lists of projects for AAC to review.

AAC members provided comments

AAC followed up in writing to Premier’s office.AAC confirmed that an accessibility
audit was conducted on the

AAC member provided comments to staff.

AAC moved:

-Refer this matter be referred to the Development Plans Review Sub-Committee
for further consideration.

- Direct the sub-committee to meet with the Community Association, staff and the
Ward Councillor to
investigate design options and other options for the use of the lift.

Subject: Self-Identification Survey
Description of Project:      The consulting firm AK Performance Solutions, who
assisted Human Resources Employment Equity to
develop a survey delivered a presentation to AAC.
Results: AAC had opportunity to provide input into survey questionnaire.


Subject: Ontarians With Disabilities Act

Description of Project:

Four AAC members attended the Ontarians with Disabilities Act Consultation on
February 12, 2004.

- AAC received presentation from Grace Sheng Strategic Support Coordinator,
Corporate Service Department
regarding the process of the Municipal Accessibility Plan.

-AAC received presentation from Stephen Finnamore, Director of Real Property
Asset Management Branch (RPAM)
regarding the creation of Accessibility Steering Committee. Distributed the Terms
of Reference for the
- AAC received update on the Municipal Accessibility Plan from Shri Gopal,
Senior Project Coordinator, and
Buildings Life Cycle RPAM. Mr. Gopal presented the proposed 2004
Accessibility Work Plan for RPAM.

-AAC received update regarding Ontarians with Disabilities Act and the activities
of the Accessibility
Advisory Council of Ontario from Barry McMahon, interim Chair, Accessibility
Advisory Council of Ontario.
Mr. McMahon addressed the consultation undertaken by the Ministry of
Citizenship and Immigration on the
changes to the ODA.

-Lois Emburg, Program Manager, Human Rights and Employment Equity,
Employee Services Branch discussed
Accessibility Day at the Super Ex.


AAC provided comments to the Consultation session. Comments were
coordinated and e-mailed to Members of
CouncilAAC had the opportunity to provide comments.

AAC provided comments to the terms of reference.

One member will sit on the steering committee.

AAC provided comments and requested the priority list and a year-end report to
identify what had been done.

AAC provided comments and suggestions on the prioritization criteria.

AAC developed a working group to prepare a submission which outlined
recommendations for improvements to the
ODA. Recommendations forwarded to Ministry of Citizenship and Immigration.

AAC members participated in the Event.

Subject: Transportation

Description of Project:

- July 2004 AAC received presentation from Kathy Riley, Accessible Transit
Specialist with City of Ottawa
regarding her current accessible transit projects.
- Aug 2004 AAC received an update on Accessible Transit activities from Kathy
Riley. Ms. Riley responded to
questions from AAC members regarding travel training program, low floor buses,
the newsletter, diversity
training and the maintenance costs of accessible buses.


AAC provided comments to presentation.

AAC requested Ms. Riley provide frequent updates regarding accessible transit
issues and initiatives.

Subject: Housing

Description of Project:

- Received presentation regarding Action Ottawa and Accessibility from Russell
Mawby, Director of Housing,
Community and Protective Services

- Received update on Action Ottawa, the City of Ottawa’s affordable housing
program from Janet Kreda,
Housing Developer, Housing Branch, Community and Protective Services. Ms.
Kreda circulated to the ACC
“Housing Branch Progress Report” and “Action Ottawa Summary”.


AAC provided comments to presentation. Member represented AAC at workshop
regarding housing.

Housing sub-committee continued monitoring and provided comments as

AAC members provided comments and asked questions regarding visibility, 5%
target for fully accessible,
universal design and cost.

Ms Kreda will return to the committee following the next consultation scheduled
for October 2004.


Subject: Access By Design Award
Description of Project:

- The Access By Design Sub-Committee continues to meet leading up to the
award ceremony. The award will be
presented by the Mayor at City Hall in December.

Results: The Access By Design Sub-Committee developed a criteria point
system to be utilized by the selected jury
members for the selection process.

Information is posted on the City’s website with links to past winners as well as
the nomination form.

Subject: AAC Sub-Committees
Description of Project:

- The AAC is committed to ensuring the development of awareness and
understanding of issues pertaining to
citizens with a disability living in Ottawa. The representation on the Sub-
Committees provide the ongoing
opportunity to raise issues and make recommendations regarding policies and
programs which promote equal
access to municipal services’ delivery of goods, services, accommodations,
employment, membership and

Results: There is representation from AAC on 18 different sub-committees.

- Accessibility Audit
- Accessible Pedestrian Signals
- Annual International Day of the Disabled
- Annual Report
- Access By Design Award
- Budget
- Communications
- Development Plans Review
- Emergency Preparedness
- Housing
- Municipal Accessibility Plan
- Ontarians with Disabilities Act Sub-Committee
- Promote Ottawa as an Accessible City
- Public Mental Health Forum
- Rotary Centennial ParkTransportation
- Transitway Stations Audit and ODA
- Work Plan
Subject: AAC Representatives on Joint Committees

Description of Project:

- AAC received presentation from the Equity and Diversity Advisory Committee
- AAC will pursue present and future involvement in the City of Ottawa’s many
joint committees to ensure
that persons with disabilities’ needs and interests are considered and included in
the future initiatives.

Results: AAC has representation on 5 joint committees:

- Equity and Diversity
- Health and Social Services
- Pedestrian and Public Transit
- Taxi Advisory Committees
- Community Coalition

Appendix 4

2004-2005 City of Ottawa Municipal Accessibility Plan


In the 2004-2006 Child Care Service Plan, the following has been included to
improve/support access to
licensed child care for children 0-6 years old:

· Increase the program subsidy to 3 special needs programs to eliminate the
need for parent fees ($50,000)

· Add one full time Behaviour Management staff to support preschool children in
licensed programs ($70,000)

· Restore funding to support one full time Speech and Language staff for
Headstart programs ($45,000)

· Increase services to francophone special need children served by OCTC by
adding a new half day program

· Increase therapy support from OCTC to preschool children in licensed child
care programs ($80,000)
· Increase funding for Program Assistant support to assist with the integration of
special needs preschool
children into licensed child care programs.($100,000)

The agencies who will be receiving increased funding have been informed and
will implement following the
approval of the 2005 budget once the municipal cost sharing has been secured.

Appendix 5

2004-2005 City of Ottawa Municipal Accessibility Plan



Prior to amalgamation in January 2001, some of the former, legacy municipalities
had adopted accessibility
guidelines to guide their work in identifying and removing barriers for persons
with disabilities. The City
of Gloucester Accessibility Design Guidelines and the City of Nepean
Accessibility Guidelines incorporated
Ontario Building Code (OBC) and Canadian Standards Association (CSA)
standards as well as recommendations
from government departments, other municipalities and advocacy groups. The
former City of Ottawa complied
with OBC requirements. The new City of Ottawa inherited a significant legacy of
accessibility audit work
and this baseline information has been referenced for barrier identification as part
of the City’s
compliance with the ODA.


Arts and Culture Facility: 80
Civic Administration Facility: 22
General Purpose Facility: 268
Protective Services Facility: 58
Public Works Facility: 155
Recreation Facility: 166
Social Services Facility: 25
Transit Services Facility: 35
Total: 809

The following is a list of facility types that have been audited to date:

Type: Number of facilities audited

1. Administration: 10
2. Performing Arts: 2
3. Arenas: 20
4. Recreation Complex: 12
5. Community Centers: 58
6. Comfort Stations: 19
7. Family Shelters: 2
8. Change facility: 3
9. Stadium: 2
10. Field House: 30
11. Parks: 18
12. Parking facilities: 4
13. Pool-Outdoor/indoors: 13
14. Historical Properties: 5
15. Public Libraries: 2
16. Police Stations: 1
17. Fire Stations: 15
18. Works Yards: 7

Total Number of Facilities Audited: 229


The Real Property Asset Management Branch (RPAM) has a dedicated capital
program entitled, “Building
Accessibility” presented annually within its capital budget submission. This
capital program is intended to
fund accessibility retrofit work in municipal buildings and includes such work as
elevator upgrades, door
modifications, washroom retrofits, lighting improvements and a host of other
related activities. The City
of Ottawa has a significant portfolio of municipal buildings, many of which are of
older vintage. This
capital program is focused on retrofitting these older facilities to be more
accessible and barrier-free.
It is this city’s practice to incorporate approved accessibility standards as part of
all new construction
and major renovation work in City buildings.
The City of Ottawa’s Long Range Financial Plan has begun the fiscal effort to
project the City’s capital
requirements over an extended period. The funding level for the Building
Accessibility capital program in
2005 is currently valued in the Long Range Financial Plan at approximately $
500,000 per annum. It is
expected, however, that the level of funding for this capital program will increase
in order to meet the
accessibility compliance targets established by the Province of Ontario as part of
the amendments to the
Ontarians with Disabilities Act.



1. Administrative Buildings
2. Health facilities
3. Arenas, Athletic Facilities
4. Community Buildings/Recreation centres/Performing Arts Facilities/Convention
centres, Meeting Rooms
5. Comfort Station/Public Transportation
6. Stadiums
7. Day Care
8. Field Houses
9. Parks
10. Parking Facilities
11. Pools
12. Libraries, Historical Buildings
13. Police Stations
14. Office and Garage


· Access to parking and buildings including parking lots and ramps
· Main entrances and egresses
· Handrails, Handrail extensions and guards
· Power operated doors
· Safety items
· All accessibility signs including for visually impaired person
· Tactile path, lights and siren
· Reception counters
· Accessibility to barrier free washrooms
· Accessibility to meeting rooms, corridors, etc.
· Vertical transportation systems
· Emergency evacuation

· Replace and Modify existing curbs
· Replace curb ramp
· Reconfigure parking
· Relocate washroom accessories


· Telephone headsets adjustments
· Replacement or repairs of existing stairs
· Additional lighting
· Installation of additional signs
· Benches / seating
· Contrasting nosing on stairs



Cyrville Community Centre: Accessibility Audit - Completed
West Carleton Client Service Centre: Accessibility Audit - Completed
Osgoode Client Service Centre: Accessibility Audit - Completed
Rideau Client Service Centre: Accessibility Audit - Completed
Goulbourn Client Service Centre: Accessibility Audit - Completed
Churchill Seniors Rec. Centre: Prioritized Accessibility improvements -
Dovercourt Recreation Complex: Prioritized Accessibility improvements -
Hintonburg Community Centre: Prioritized Accessibility improvements -
Jack Purcell Complex: C.C.: Prioritized Accessibility improvements - Completed
Lowertown Complex: Prioritized Accessibility improvements - Completed
McKellar Park: Prioritized Accessibility improvements - Completed
Manor Park Community Centre: Prioritized Accessibility improvements -
McNabb Arena: Prioritized Accessibility improvements - Completed
McNabb Complex Community Centre: Prioritized Accessibility improvements -
Sandy Hill Arena: Prioritized Accessibility improvements - Completed
Sandy Hill Community Centre: Prioritized Accessibility improvements -
St. Luke's Community Centre: Bethel FH: Prioritized Accessibility improvements -
Brewer Arena: Prioritized Accessibility improvements - Completed
Brian Kilrea Arena: Prioritized Accessibility improvements - Completed
Carleton Heights Community Centre: Prioritized Accessibility improvements -
Carlington Recreation Centre: Prioritized Accessibility improvements - Completed
Greenboro Pavilion Comm. Building: Prioritized Accessibility improvements -
Hunt Club Riverside Community Centre: Prioritized Accessibility improvements -
Old Town Hall Community Centre: Prioritized Accessibility improvements -
Pinecrest Recreation Complex: Arena: Prioritized Accessibility improvements -
Pinecrest Recreation Complex: C.C.: Prioritized Accessibility improvements -
Terry Fox: Recreation Complex: Prioritized Accessibility improvements -
Ben Franklin Place: Prioritized Accessibility improvements - Completed
Ottawa City Hall: Prioritized Accessibility improvements - Completed
Britannia Park: Beach Bldgs: Prioritized Accessibility improvements - Completed
Britannia Park: Lakeside Gardens C.C.: Prioritized Accessibility improvements -
Britannia Tennis Club: Bldg: Prioritized Accessibility improvements - Completed
Michele Heights Community Centre: Prioritized Accessibility improvements -
Old Forge Community Centre: Prioritized Accessibility improvements -
Ray Friel Community Centre: Prioritized Accessibility improvements - Completed
R.J. Kennedy Memorial Centre: Prioritized Accessibility improvements -
South Fallingbrook Community Centre: Prioritized Accessibility improvements -
Nepean Sailing Club: Prioritized Accessibility improvements - Completed
Metcalfe Arena: Prioritized Accessibility improvements - Completed
Brewer Park Pool: Design for Accessibility - Ramp at Entrance - Completed
Kinburn Community Centre: Modify Entrance Door- Barrier Free - Completed
Orleans Recreation Complex: Power Door operators for corridors and
washrooms - Completed

Appendix 6

2004-2005 City of Ottawa Municipal Accessibility Plan

2004 Budget

Sidewalk Rehabilitation Program :$ 275,000
Curb Rehabilitation Program: $ 75,000
Pedestrian Accessibility Program: $ 200,000
Intersection Modification Program:$ 500,000
Audible Signal Program: $ 0
New Traffic Control Signals: $ 250,000
Rebuild, Modernize & Upgrade Control Signal Program: $ 880,000
Street Lighting Program: $ 800,000
Park Furniture Replacement Program: $ 25,000

These projects do not include the expenditure on entirely new infrastructures that
are designed in
accordance with accessibility standards and guidelines.


Pedestrian Access at Signalized Intersections Program

2003 - $95 K
2004 - $ 0 K
2005 - To be combined with Sidewalk Ramp Program

Sidewalk Ramp Program

2003 - $95 K
2004 - $ 0 K
2005 - To be combined with Pedestrian Access at Signalized Intersections
Program - $200 K per Long
Range Financial Plan

Audible Signals Program

2003 - $71 K
2004 - $0 K
2005 - $71 K per Long Range Financial Plan

Appendix 7

2004-2005 City of Ottawa Municipal Accessibility Plan


The travel demand study commissioned by Transit Services identified initiatives
and strategies for improving
specialized public transportation in the City of Ottawa for people with impaired
mobility. Many of these
initiatives and strategies relate to the provision and accessibility of conventional
transit services
- i.e. , the OC Transpo fixed route network. Key recommendations from this
report included:

1. Acquisition of low-floor vehicles for the bus fleet.

2. Expansion of accessible route network.

3. Development of a travel training program to encourage and facilitate use of the
conventional network by
people with impaired mobility.

4. Liaison with community agencies and organizations to identify opportunities for
improving or supporting
mobility of their clients.

5. Improved coordination between Para Transpo and OC Transpo planning and
service development activities,
towards creation of a more integrated and complementary service to customers.

6. Adjustment of fare policies to encourage use of the conventional route network
instead of Para Transpo.

7. Modification of bus stop and station facilities.


In 2003, Transit Services Branch created the staff position of Accessible Transit
Specialist to initiate
and/or manage several of these recommendations – specifically items 3 and 4. In
addition, the specialist’s
job description included:

1. Working with Transit Operations staff to develop or modify existing policies
and procedures as they
relate to transit accessibility.
2. Working with Transit Services staff to improve the awareness and sensitivity of
operators and customers
towards transit clients with impaired mobility.

3. Attendance at community events, meetings, and city committees to coordinate
accessibility initiatives and
programs on behalf of Transit Services.

4. Development of methods to improve transit information to customers whose
access to information services
is disadvantaged as a result of a physical or other functional disability.

The original twelve-month contract for this position ran until August 2004 and the
contract has since been
extended until January 2005.

Major accomplishments in the initial 14 month period include the following:

Travel Training

Training materials and a draft program were developed in the first quarter of
2004. The draft Access OC
Travel Training program included transit information and orientation materials for
new and potential
customers, as well as a step-by-step training curriculum, or Behavioural Training
Program, to be used by

Four principal customer groups were identified to participate in a pilot run of the
program from May
through August 2004: i) Senior High School students in the Ottawa-Carleton
School Board; ii) clients of
the Live Work Play community day program; iii) members of the Canadian
National Institute for the Blind; iv)
residents of St. Vincents, Elizabeth Bruyere and Royal Ottawa hospitals.

These groups were selected for the pilot because they were all anxious to move
forward during the summer
months, and they all have staff who are in positions responsible for providing life-
skills training to their
clients and residents. The Access OC Travel Training program engages these
individuals as program mediators,
be they teachers, teachers aids, itinerant teachers, mobility instructors,
occupational therapists, or
recreational therapists. Mediators meet with the Accessible Transit Specialist
initially to review the
training program and materials, and then regularly to report on client progress,
identify obstacles or
recommend improvements to the training program.

Sixty-five individuals were introduced to the pilot program in May. When the pilot
concluded in August, 58
of these were taking the bus independently. Demand to expand the program
during and after the pilot phase
was very high. In September, the pilot was expanded to include students from an
additional client group –
the Featherston Summer Program – and 95 new clients were recruited to the
program, coming from all five
client groups.

Recommendations and strategies for effectively delivering Access OC Travel
Training to the entire community
are currently being developed based on experience with the pilot program.

Community Liaison

The Accessible Transit Specialist has established regular contact with all of the
agencies and organizations
involved in the Travel Training program, as well as:

· Regular attendance at Accessible Transit Advisory Committee

· Attendance as liaison at Subsidized Accessible Transit Pass Work Group

· Editorial and information submissions to Access Now and Mobility News

· Creation of the Accessible Transit Users group – a sounding board and focus
group with members from the

· School participation in the development of slogans and images for an upcoming
on-bus customer awareness

· Creation of a vehicle specs-document for mobility device suppliers, to match
Ottawa’s transit fleet with
devices used by customers.

Customer Information
Accessible transit users require specialized buses - but also require specialized
information formats and
content. Three notable initiatives in 2003/2004 were:

· Creation of the Access OC Hotline, a dedicated phone number to the Transit
Call Centre which allows
customers to avoid the queue and reach agents trained to meet the specific
demands of mobility-impaired

· Creation of the Access OC e-mail newsletter, for blind and visually-impaired
customers, providing
alternative document formats and specifically relevant information to this client

· Participation with a consultant’s review of, intended to identify
barriers to visually
impaired web site customers, and provide routine information in alternative

Operational Policies & Procedures

· Creation of the Destination Card which is used by blind customers to remind
bus operators of the
passenger’s destination bus stop.

· Creation of Elevator Status Reporting Procedures designed to let the Transit
Call Centre know which
Transit Station elevators are out of service, when repairs are completed, etc.
Customers planning to
transfer at a station where elevators are required, can reliably contact the call
centre prior to making the
trip to check the elevator status.

· Clarification for bus operators, of policies regarding service dog boardings, and
of the different
animal-identification methods used by the certifying schools.

· Development of rotating information displays in bus depots, and regular depot-
visits to provide
information and clarification to operators regarding accessibility issues.

Attendance at Transit Services’ Let’s Talk program for bus operators, to discuss
and resolve issues related
to the provision of accessible services.

Articulated Bus Replacement: $ 4,275,000 (2004-2007)
Articulated Bus Additions: $ 22,816,000 (2004-2007)
Standard Bus Replacement: $ 80,508,000 (2004-2007)
Standard Bus Additions: $ 30,304,000 (2004-2007)
Transitway Capital Projects: $ 1,800,000
Transitway Rehabilitation: $ 1,565,000
Transitway System Improvements: $ 2,340,000
Transit Facilities – Retrofit/ Lifecycle: $ 660,000

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