CONSTITUENCY SERVICE SPECIFICATION by chenboying

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									                                 APPENDIX 2




       DEVOLUTION &
  LOCALISATION PROGRAMME



                CONSTITUENCY
                   SERVICE
                SPECIFICATIONS
                   2004-2005




February 2004          1
                CONSTITUENCY SERVICE
                   SPECIFICATIONS
                     2004 - 2005
Contents

                                                     Page No.
Introduction                                                3


Local Services & Community Safety

       Neighbourhood Advice & Information Services         7

Leisure, Sports & Cultural Services

       Community Service                                  17
       Play Service                                       28
       Sports & Leisure Service                           36
       Parks & Nature Conservation Services               51
       Community Library Services                         64


Street & Transportation Services

       Car Parks                                          78
       School Crossing Patrols                            89
       Constituency Highways Services                    102
       Refuse Collection, Street Cleansing & Recycling   107
       Pest Control Services                             114

Housing
   Housing Management Services                           117

Corporate Performance Indicators                         132

February 2004                   2
                CONSTITUENCY SERVICE SPECIFICATIONS 2004/2005
                               INTRODUCTION

   The Specifications

1. These specifications set out the services to be provided and standards to be met
   by Constituencies when Constituency Committees assume executive powers and
   duties on 01 April 2004. Where possible they identify relevant constituency
   performance indicators and set targets.

2. The service specification is an agreement between the Cabinet Member and the
   Constituency Chair to ensure:

      That there is clarity about the nature of constituency delegated operational
       powers.
      That constituency services are delivering wider Council and Cabinet objectives.

3. The service specification is the Council‟s statement to the Constituency
   Committees of what the Committees are required to deliver for each service and
   the minimum service standards applicable. The specifications apply to both
   directly managed services, e.g. Neighbourhood Advice and Information and those
   provided under a Service Level Agreement e.g. Refuse Collection. The
   specification forms the basis of the Council‟s overall strategic management of
   constituency services, including the Performance Indicators and targets against
   which constituencies will be judged.

   Managing the Transition & Establishing Baselines

4. In any major organisational change there is a risk of dislocation in service provision
   and a dip in service standards. The intention of this service specification is to
   ensure that service provision and service standards are maintained over the period
   of transition. To this end there is one service specification applicable to all 11
   constituencies for the first year of operation. For subsequent years (2005/06 and
   beyond) it is anticipated that there may be variations between constituencies as
   local services evolve to meet local needs. Any changes will, however, remain
   subject to agreement between the responsible Cabinet Member and the Chair of
   the Constituency Committee.

5. The starting point for service delivery requirements and the service standards is
   the service as provided at the point of transition. These “baseline” services form
   the platform from which Constituency Committees take on devolved services at
   01 April 2004. Establishing this baseline and ensuring continuity over the transition
   period is important. At the same time constituency services form a key part of the
   Council‟s improvement agenda and the targets agreed between Cabinet members
   and Constituency Committees reflect this.




February 2004                                3
                CONSTITUENCY SERVICE SPECIFICATIONS 2004/2005
                               INTRODUCTION

6. In some cases the setting of constituency targets is helped by availability of pre-
   localisation constituency-based monitoring information. This has formed the basis
   of target setting for 2004/05. For some services, however, pre-localisation
   constituency-based monitoring information is not available. In these cases the
   priority for 2004/05 is to establish monitoring systems so that baselines can be
   established and targets set for subsequent years. In these cases monitoring will
   continue to be on a City-wide basis. The Performance Indicator tables indicate
   where information is available on a constituency basis.

   Council & Constituency Performance Indicators

7. The service-based PI‟s are supplemented by indicators aimed at measuring the
   Council‟s overall objectives of promoting flourishing neighbourhoods. In addition,
   constituencies will be developing local indicators, which reflect constituency
   priorities and reflect local joint working with partners, such as health and the police.

   Performance Management

8. These service specifications need to be viewed in the context of a performance
   management framework whereby Constituency Committees will be engaged in
   developing strategic and local plans, which provide a framework for achieving both
   improvements in local services and the delivery of improved performance for the
   Council as a whole. The Committees will engage with staff and service users to
   take action to ensure that services are relevant to local needs, in keeping with
   those provided by other agencies and continue to improve in responsiveness and
   access. The other key aspects of this performance management framework are as
   follows:

   Service Plans

9. Each Constituency Committee will have a service plan to cover the services being
   devolved in Phase I and the targeted improvements they expect to achieve.
   Actions set out in the Service Plans will also be monitored.

   Service Level Agreements

10. Services to be delivered locally by a City-wide provider, eg refuse collection, will be
    provided under a Service Level Agreement between the Constituency and the
    relevant Strategic Directorate. The SLA will complement the service specifications
    in that it will include much of the operational detail about how services will be
    delivered, including operational delivery standards.




February 2004                                 4
                CONSTITUENCY SERVICE SPECIFICATIONS 2004/2005
                               INTRODUCTION

   Operational Service Standards

11. In addition to the performance indicators each service is underpinned by a range of
    operational and professional standards. These are the standards, which will
    measure the operational / professional effectiveness of Constituency services and
    the requirement to adhere to them will be included in the service specification.
    These standards typically form the basis of external inspections and are used to
    gain external accreditations such as IIP and Chartermark. Where these standards
    and accreditations are currently in place they are reflected in the specification with
    a requirement that they be maintained.

   Performance Monitoring

12. The specifications will be managed as part of a coherent performance monitoring
    framework; one which:

   -   Links constituency performance monitoring into corporate and Cabinet Member
       performance monitoring;
   -   Is clear about what gets reported to who and at what frequency; and
   -   Is clear about reporting lines and accountabilities between constituency
       directors, constituency committees, strategic directors and cabinet members.

   Corporate Performance & Equalities Monitoring

13. In addition to the performance indicators set out in the service specifications there
    will be monitoring of constituency performance against the City Council‟s corporate
    PI‟s e.g. equalities indicators and sickness absence. These will be included within
    the specifications document following approval of the Council‟s Performance Plan.

14. All Council services are presently completing Equalities Impact Assessments and
    developing Equalities Action Plans to comply with the Council‟s Equality Scheme
    and the requirements in particular of the Race Relations Amendment Act. While
    this work will form the basis of Equalities Plans for devolved services there will be
    a need for constituencies review these Impact Assessments and, where
    necessary, to carry out their own impact assessments and to produce their own
    plans.

15. Importantly constituencies will be responsible for implementing all City Council
    equalities policies, ensuring that all existing and potential employees receive equal
    consideration and maintaining the commitment to the elimination of unlawful or
    unfair discrimination on the grounds of gender, race, disability, colour, ethnic and
    national origin, nationality, sexuality, marital status, responsibility for dependants,
    religion, trade union activity and age.




February 2004                                 5
                CONSTITUENCY SERVICE SPECIFICATIONS 2004/2005
                               INTRODUCTION

16. Constituencies will be expected to deliver the City Council‟s intention that its
    workforce, at all levels, should reflect the composition of the City's population. To
    achieve this constituencies will need to take active and positive steps to eliminate
    discrimination, reduce the effects of past discrimination and to promote equality in
    employment and service delivery. To ensure compliance with legal and Council
    requirements, monitoring of equalities responsibilities, including consultation
    responsibilities, will be included within the performance management framework
    for constituencies




February 2004                                6
CONSTITUENCY SERVICE
SPECIFICATION


LOCAL SERVICES & COMMUNITY
SAFETY



        NEIGHBOURHOOD ADVICE &
         INFORMATION SERVICE




February 2004       7
Agreement

I agree this service specification for the provision of constituency services for
Local Services & Community Safety for 2004/2005.



Signed …………………………………… Cabinet Member for Local Services &
                      Community Safety


Signed ……………………………………
Chair, Edgbaston Constituency Committee

Signed ……………………………………
Chair, Erdington Constituency Committee

Signed ……………………………………
Chair, Hall Green Constituency Committee

Signed ……………………………………
Chair, Hodge Hill Constituency Committee

Signed ……………………………………
Chair, Ladywood Constituency Committee

Signed ……………………………………
Chair, Northfield Constituency Committee

Signed ……………………………………
Chair, Perry Barr Constituency Committee

Signed ……………………………………
Chair, Selly Oak Constituency Committee

Signed ……………………………………
Chair, Sparkbrook & Small Heath Constituency Committee

Signed ……………………………………
Chair, Sutton Coldfield Constituency Committee

Signed ……………………………………
Chair, Yardley Constituency Committee




February 2004                             8
                     CONSTITUENCY SERVICE SPECIFICATION
                NEIGHBOURHOOD ADVICE & INFORMATION SERVICE

     Introduction

1.   This specification sets out the standards to be met by Constituencies in relation
     to the provision of the Neighbourhood Advice and Information Service.

2.   It describes the range of services to be provided as well as the quality standards,
     which will govern those services. The specification also sets out minimum
     requirements in terms of monitoring and reporting on standards.

3.   The service has previously benefited from a number of City-wide procedures e.g.
     the ability to use resources flexibly to meet the needs of staff or in times of local
     shortages. It is intended that this facility will remain in place.

4.   For constituencies to deliver these services and standards they will require a
     range of professional and technical support services, much of which will be
     provided from the Local Services Strategic Directorate. These will include policy
     and performance management support, information provision and staff
     development and training.

5.   Additionally the delivery of many of these services will be on the basis of Service
     Level Agreements. These will provide the detailed requirements for specific
     constituency customer services together with the responsibilities on the
     commissioning service departments to support the customer services operation.

6.   A Constituency will provide sufficient capacity to meet the local need for face to
     face services in terms of access to advice, information, delivery and referral
     services in relation to:

        All Council Services.
        Other Statutory, public and voluntary services including National welfare
         benefits and debt and money advice.

     Service Description - Council Services

7.   Advice, information and referral mechanisms should be provided for all Council
     Services.

8.   In addition, Constituencies will be responsible for providing front end services in
     respect of key Council services as follows:

        Benefit Service - Constituencies will provide all face to face customer
         services on behalf of the benefits service including:




February 2004                                9
                      CONSTITUENCY SERVICE SPECIFICATION
                 NEIGHBOURHOOD ADVICE & INFORMATION SERVICE

         o      Assistance with making claims;
         o      Assistance to maximise all benefit;
         o      Explanation of decisions and rights of appeal;
         o      Access to complaints processes;
         o      Providing a verification service;
         o      Completing transactions as agreed; and
         o      Detection and reporting of suspected fraud.

        Revenues - Constituencies will provide information and advice on all aspects
         of council tax liability, payments and accounts, recovery and enforcement.
         Specifically Constituencies will also be responsible for agreeing and instituting
         payment arrangements within City Council guidelines.

        Housing Services - On the basis of the SLA to be agreed, constituencies will
         provide comprehensive housing aid and advice on all sectors of the housing
         market. They will provide the front-end service for Council tenants in
         specified landlord/tenant matters and will importantly, be the reception point
         and front end of the statutory homeless functions of the Council.

        Social Care & Health - Constituencies will provide appropriate referral
         arrangements in relation to child and adult protection duties of the Council
         and advice on and access to all services in this area.

     Service Description - Other Statutory, Public & Voluntary Functions

9.   Constituencies will provide advice and information and assistance with the
     following:

        Take up of national welfare benefits including participating in take up
         campaigns, pro-active identification of benefit entitlement, assistance with
         claims, explanations and problem solving;
        Debt and money advice including help with budgeting, negotiation with
         creditors and referral to specialist agencies;
        Claims and problems associated with working and child tax credits;
        Appropriate referral to specialist statutory and voluntary agencies for services
         not provided by the City - e.g. racial harassment reporting, specialist domestic
         violence services;
        Subject to the agreement of existing proposals undertaking verification on
         behalf of the Pension Service in relation to claims for Pension Credits; and
        Applications for charitable payments.




February 2004                                   10
                      CONSTITUENCY SERVICE SPECIFICATION
                 NEIGHBOURHOOD ADVICE & INFORMATION SERVICE

      Method of Access

 10. Constituencies will maintain a range of access arrangements to include:

         Drop in service;
         Pre booked appointment service;
         Home visiting service for people unable to visit offices due to health, disability
          or caring responsibilities; and
         Responses to telephone and internet enquiries.

      Standards of Service

 11. There are a range of Customer Service standards with which Constituencies will
     be required to comply. These include national accreditation schemes for the
     service; other national standards including those related to national BVPI‟s; and
     local standards in terms of both facilities and customer service.

      National Accreditation Schemes

12.   Constituencies will be required to maintain accreditation with two national
      standards:

         The Community Legal Service General Help quality mark - a set of
          comprehensive advice work standards across all areas including strategic
          management, access and equalities, quality of advice and monitoring and
          case recording arrangements.
         The Charter Mark - emphasising customer service and consultation and
          partnership working.

      Other National Standards, BVPI’s & City-wide Standards

 13. Constituencies will be required to meet the following standards:

         National Housing Benefit Standards for Customer Services - The DWP
          requires Benefits Services to meet 115 customer services standards. These
          standards form part of the Comprehensive Performance Assessment.
          Constituency services will be required to meet customer services elements in
          terms of:
          o Equality of access;
          o Minimum opening times;
          o Waiting times targets; and
          o Provision of leaflets and other information.




 February 2004                                 11
                     CONSTITUENCY SERVICE SPECIFICATION
                NEIGHBOURHOOD ADVICE & INFORMATION SERVICE

        BVPI’s - delivery of the front end of Benefit Service will mean that
         Constituencies are responsible for contributing to BVPI‟s in terms of:
         o Receipting and verifying new claims to improve the speed of processing
           (BVPI78a and 78b);
         o Receipting and verifying changes of circumstances (BVPI79); and
         o Claimant satisfaction.

        City-wide Standards - Domestic Violence Services. These standards support
         safe and reliable services for those experiencing domestic violence.
         Constituencies will be required to meet the minimum standards covering:
         o Nature and methods of intervention in domestic violence.
         o Organisational requirements for delivering domestic violence services.

     Local Service Standards

14. Local standards exist both in terms of customer services and facilities.
    Constituencies will be required to meet these standards.

     In terms of service standards the following are required:

        Choice of gender of interviewer;
        Maintaining a workforce reflecting the diversity of all communities within the
         City;
        Advisers who are able to communicate in the main community languages and
         provision of interpreting arrangements where language need are not catered
         for;
        Provision of BSL advisers; and
        Appropriate queue management systems to maximise privacy at reception.

15. Constituencies will be required to maintain existing facilities standards including:

        Disability access - ramps, automatic opening doors, toilet facilities;
        Loop systems;
        Open plan offices;
        Private interview facilities on request;
        Child play, nappy changing and breast feeding facilities; and
        Upright chairs in waiting areas.




February 2004                                 12
                     CONSTITUENCY SERVICE SPECIFICATION
                NEIGHBOURHOOD ADVICE & INFORMATION SERVICE

     Monitoring Arrangements

16. Constituencies will be required to monitor and demonstrate their compliance with
    these standards. This will require:

        Use of a standard case recording system.
        Regular reporting on critical service areas including:
         o Number of enquirers and service requests;
         o Waiting times;
         o As agreed in SLA‟s, transactions completed on behalf of other
            Departments and services (e.g. the number of completed benefit claims
            achieved);
         o Equalities indicators against access and service provision;
         o The results of take up activity against locally agreed targets;
         o Compliance with CLS requirements; and
         o Compliance with domestic violence standards.




February 2004                              13
                      CONSTITUENCY SERVICE SPECIFICATION
                 NEIGHBOURHOOD ADVICE & INFORMATION SERVICE


                    CONSTITUENCY PERFORMANCE INDICATORS

                                        Indicator           Constituency Information
                             Number of Service Requests               Yes
                             Number of People seen                    Yes
        Customer Services
                             Number of Interview &
                                                                      Yes
                             Enquiries
                             % Ethnic Origin Monitoring               Yes
                             Average Waiting time                     Yes
                             LI 43a - Benefit Take up                 Yes
       Income Maximisation   Number of Charitable grant
                                                                      Yes
                             applications
                             % of forms sent to Benefits
                             that are completed and VF                Yes
                             compliant
         Benefits Service    % of forms sent to Benefits
                                                                      Yes
                             within 24 hours/5 days
                             % of supporting evidence
                                                                      Yes
                             sent within 24 hours
                             Number of Council Tax
                             payment arrangements                     Yes
                             made
            Council Tax      % of Council Tax payment
                             arrangements sustained                   Yes
                             beyond 3 months
                             Number of Housing
                                                                      Yes
                             Enquiries
                             Number of rent arrears
                                                                      Yes
                Housing      interviews
                             % of homelessness
                             interviews that are                      Yes
                             preventative
                             Homelessness - Total
                             referrals and % acceptance               Yes
                             rate
                             BV 9 - % of Council Tax
                                                                      City
                             Collected
                             BV 66a - % of rent collected             Yes
                             BV 78 - Speed of
          Related BVPI’s                                              City
                             Processing Benefits
                             BV 80 - User Satisfaction
                             with Benefits Service (next              Yes
                             survey 2005)
                             BV 183 - Length of stay in
                                                                      Yes
                             B+B




February 2004                             14
CONSTITUENCY SERVICE
SPECIFICATION




LEISURE SERVICES &
COMMUNITY SAFETY




        COMMUNITY SERVICE
        PLAY SERVICE
        SPORTS & LEISURE SERVICE
        PARKS & NATURE
         CONSERVATION SERVICES
        COMMUNITY LIBRARY SERVICES




February 2004       15
Agreement

I agree this service specification for the provision of constituency services for
Leisure, Sport & Cultural Services for 2004/2005.



Signed …………………………………… Cabinet Member for Leisure, Sport &
                      Cultural Services

Signed ……………………………………
Chair, Edgbaston Constituency Committee

Signed ……………………………………
Chair, Erdington Constituency Committee

Signed ……………………………………
Chair, Hall Green Constituency Committee

Signed ……………………………………
Chair, Hodge Hill Constituency Committee

Signed ……………………………………
Chair, Ladywood Constituency Committee

Signed ……………………………………
Chair, Northfield Constituency Committee

Signed ……………………………………
Chair, Perry Barr Constituency Committee

Signed ……………………………………
Chair, Selly Oak Constituency Committee

Signed ……………………………………
Chair, Sparkbrook & Small Heath Constituency Committee

Signed ……………………………………
Chair, Sutton Coldfield Constituency Committee

Signed ……………………………………
Chair, Yardley Constituency Committee




February 2004                             16
                    CONSTITUENCY SERVICE SPECIFICATION
                            COMMUNITY SERVICE

Introduction

1.   This specification sets out the standards to be met by constituencies in relation to
     the provision of the Community service.

2.   It describes the range of services to be provided as well as the quality standards,
     which will govern those services. The report also sets out minimum requirements
     in terms of monitoring and reporting on these standards.

3.   For constituencies to deliver these services and standards they will require a
     range of professional and technical support services, much of which will be
     provided from the Local Services Strategic Directorate. These will include policy
     and performance management support, information provision and staff
     development and training. A list of specific service responsibilities to be carried
     out by the Local Services Directorate is attached at Appendix A.

Range of Services - Community Development

4.   Community workers, in line with the Strategic Framework for Community
     Development, will provide support to individuals, groups and organisations in the
     process of community development, namely:

        Working with the community to build active and sustainable communities
         based on social justice and mutual respect;
        Working with the community to identify and resolve local issues;
        Helping remove barriers that prevent people from participating in issues that
         affect their lives; and
        Contributing to the delivery of both central and locally based training
         packages.

Range of Services - Community Services

     Community services include:

     a) Community Centres

5.   Constituencies will be required to manage the city run community centres within
     their area. There are over 40 general community centres and facilities throughout
     the city with a programme of activities to suit everyone, developed in response to
     local needs.




February 2004                                17
                     CONSTITUENCY SERVICE SPECIFICATION
                             COMMUNITY SERVICE

     Some community centres are leased to voluntary organisations and the
     constituency is required to support the management committees of these
     centres. All the centres are listed at Appendix B. The number of centres varies
     from constituency to constituency, but in each constituency there will be centres
     which:

        Will provide local meeting places;
        Will provide a variety of social, recreational and learning opportunities; and
        Will be inclusive and responsive to local needs/interests, and put Local
         Services provision at the heart of the community cohesion 'agenda'.

     b) Support to Voluntary Organisations

6.   Constituency Community workers, in the constituency, will provide advice,
     support and monitor funding to voluntary organisations and community groups.
     The funding can range from small one-off grants to major service level
     agreements.

Standards of Service

7.   There is a range of service standards, which the constituencies will be required
     to meet. These include national generic standards including those related to
     national BVPI‟s; and local standards related to facilities and those, which are
     service specific.

     Service Standards - Community Development

8.   Constituency services will deliver community development services on the basis
     of the following charter:

        Skilled and experienced staff;
        Give support and advice to volunteers and voluntary groups;
        Commitment to involve and train volunteers, providing introductory training for
         the community;
        Will acknowledge and respect skills of local people;
        Provide clear, well publicised opportunities for local people to give feedback
         on local issues;
        To consult and work with local communities to help them identify their needs
         and priorities;
        Will allocate resources/grants in a fair way which promotes equality of
         opportunities;
        Will work in partnership with voluntary sector/agencies to develop relevant
         community activities;
        Within every constituency provide a programme of activities for specific
         groups in response to local needs which also reflect City Council and local
         policies/priorities;



February 2004                                 18
                    CONSTITUENCY SERVICE SPECIFICATION
                            COMMUNITY SERVICE

        Will provide advice and support to community groups on project development;
        Will work with new community groups within constituencies and provide
         information, advice and support with organisational development;
        Will record and share examples of good practice across the city;
        Will plan, review and evaluate projects and work programmes on an annual
         basis; and
        Recognise that community development is about being a sustainable and
         long term process.

     These service standards are underpinned by the values and commitments
     outlined in the Strategic Framework for Community Development.        (The
     Community service is in the process of adopting the Strategic Framework for
     Community Development - January 2004).

     The Service also needs to keep abreast of other National standards i.e. The
     National Occupational Standards in Community Development Work - Federation
     for Community Development Learning.

     Service Standards - Centres

9.   The community centres are required to comply with the community centre
     charter, namely:

        A welcoming and friendly atmosphere;
        Well presented, clean building in reasonable decorative order;
        Clear statement of opening times;
        Identity of and availability of centre staff (including photographs);
        Current programme displayed;
        Standardised booking forms and conditions of hire;
        Consult with users and the local community about the Centre's programme;
        Programme of activities relevant to the needs of the local community, and
         which reflects both City Council's corporate policies and project/centre's
         strategic plans;
        Good quality, up to date notices, posters and publicity;
        Minimum health and safety standards as required by legislation;
        An equal opportunities statement on display;
        Clear racist incident monitoring system;
        Clear complaints comments & compliments procedure;
        Advisory Committee with local community and users group to meet at least
         four times per annum and operating to approved constitution, code of conduct
         etc; and
        All community centres to meet non-negotiable statutory standards i.e.
         Disability Discrimination Act, Licensing Regulations, Date Protection, Food
         Safety Act etc.




February 2004                               19
                    CONSTITUENCY SERVICE SPECIFICATION
                            COMMUNITY SERVICE

Monitoring Arrangements

10. As a national requirement constituencies will be required to measure their
    performance against national performance indicators, these are set by the Office
    for Standards in Education (OFSTED), Improvement and Development Agency
    (IdeA), Comprehensive Performance Assessment (CPA), Best Value
    Performance Plan (BVPP). Two new areas which relate to community services
    service are “Measuring Community Involvement” and Community Cohesion”.

     The constituency will also be required to monitor and demonstrate their
     compliance with the service specific standards listed below.

11. Relevant Documents

        Divisional Plan, which includes three year, targets;
        Local unit plans for each local authority community centre and community
         project; and
        Strategic Framework for Community Development.




February 2004                               20
                  CONSTITUENCY SERVICE SPECIFICATION
                          COMMUNITY SERVICE


                     Constituency Performance Indicators


                  Indicator                      Constituency Information

Number of users at each local authority
                                                           Yes
community centre.
Number of users of development programmes.                 Yes
Demographic profile of all users.                          Yes
Number of activities provided within the
                                                           Yes
constituency.
Number of events delivered in partnership with
                                                           Yes
the community.
% of events that are equality events.                      Yes
Number of network activities / programmes with
                                                           Yes
external agencies.
Number of training programmes delivered for
                                                           Yes
volunteers.
Number of people attending training
                                                           Yes
programmes.
Demographic monitoring of all user statistics.             Yes
Number of advisory committee meetings held at
                                                           Yes
each local authority community centre.
Demographic monitoring of members of advisory
                                                           Yes
committees.
Number of voluntary organisations receiving
                                                           Yes
support in order to achieve external funding.
Level of external funding achieved to provide
                                                           Yes
additional services.
Number of articles published in local updates.             Yes




February 2004                            21
                     CONSTITUENCY SERVICE SPECIFICATION
                             COMMUNITY SERVICE
                                                                              Appendix A

                 Central Team Responsibilities & Service Standards

Central Strategic Team - Community

The central team provides a central contact for community enquires, for statutory and
voluntary sector workers and community members. The team will manage city-wide
projects like B-Strong.

In addition the team will:

   Apply for, co-ordinate, administrate and monitor funding for city – wide projects,
    relating to community development and play work. (ESF, SRB, ERDF, NRF, NOF,
    Lottery, Children‟s Fund Etc);
   Inform workers of new community development & play related funding streams;
   Develop policies for service delivery;
   Inform workers of legislation changes, via update (newsletter), briefings, road
    shows and training;
   Provide a technical level of support relating to health and safety, sustainability and
    other city-wide building related policies;
   Support constituency initiatives;
   Act as a link between constituencies;
   Facilitate regular city wide meetings to ensure consistency within the service;
   A grant section on behalf of the service will manage the administration process
    ensuring that voluntary groups receive grants that have been formally approved;
    and
   B:Strong, an externally funded project, which is managed centrally, will works with
    voluntary community and faith organisations to identify and meet their
    organisational development and training needs.

Training

   The 201 Centre and the training section in Local Services will work with the
    Constituency community service to provide staff development & learning
    opportunities, which support staff directly in their jobs;
   The centre will also provide support to local staff when delivering area/locally
    based training and will support the development of voluntary organisations &
    community groups; and
   There is an expectation that constituency staff will be involved in the delivery of
    training both centrally and locally.




February 2004                                  22
                    CONSTITUENCY SERVICE SPECIFICATION
                            COMMUNITY SERVICE

Service Standards - Grants

The provision of grant require organisations receiving grant aid to fulfil the following
standards:

   Compliance with City Council conditions of grant aid;
   Requirement to adhere to appropriate financial procedures; and
   Compliance with Charity Act and other legislation where appropriate.

To support the grant process the community service fulfil the following standards,
providing:

   Ongoing support and guidance to existing grant-aided organisations;
   Start up advice and support to new community groups;
   Training opportunities offered to community groups;
   Publication of grant aid opportunities on an annual basis;
   Publication of grant aided groups on an annual basis by constituency;
   Regular monitoring of grant aided organisations;
   Allocation of resources/grants in a fair way which promotes equality of opportunity
    and reflects the diversity of the population;
   Ensure staff are fully trained to offer specialist advice;
   Ensuring all deadlines for completed application forms etc. are complied with; and
   Building works checked by City UDD for standards prior to payment being
    authorised to be paid.

Service Standards - Training

The 201 Centre should provide the following services to staff within Community. The
following courses should be delivered at least once a year.

   Introduction to Community Work Course
   Child Protection Training
   Customer Care Training
   Foundation to Youth & Community Work Course
   Emergency Aid
   Financial Regulations
   Equality Training
   Management Training
   Health & Safety Training




February 2004                                23
                   CONSTITUENCY SERVICE SPECIFICATION
                           COMMUNITY SERVICE

Minibuses (including Trailers)

These vehicles are available to both the Statutory (City Council) and voluntary sector
users. They are used for the benefit of the local community, for the promotion of
outdoor activities, transporting elderly and people with disabilities to and from
Community Centres. This is a very small fleet and only registered drivers have
access.




February 2004                               24
                   CONSTITUENCY SERVICE SPECIFICATION
                           COMMUNITY SERVICE

                                                                     Appendix B
Community Buildings

Abbreviations:

TH           = Tenants Hall
SOR          = Sons of Rest building
CC           = Community Centre
PC           = Play centre used for community activities
Vol Org      = Leased to Voluntary Organisation
Grant        = In receipt of grant aid
PH           = Public Hall
         = *Joint managed site
Edgbaston
Welsh House Farm Community Flat Vol Org
Quinborne CC Vol Org
Grove TH Vol Org

Erdington
Kingstanding Circle Vol Org
Kingstanding PC in Kingstanding Leisure Centre
Brookvale SOR
Holly Lane CRA
Pype Hayes Focus (CC) (Education building/formal agreement with L & C)
Wyrley Birch Social Club - Vol Org
Perryco Hall - Vol Org
Astral Youth Community & Play Centre (Education Building)

Hall Green Constituency
Bells Farm
Manningford Hall
Chinnbrook PC
Warstock CC Vol Org
Billesley & Yardley Wood Vol Org
Highfield Hall

Hodge Hill
Aylesford TH
Cloverlea TH (M)
Firs & Bromford CC
Glebe Farm CC (VO)
Moorfield TH
Rowan Hall
Shard End CC
Hutton Hall
Tile Cross
Ward End SOR


February 2004                              25
                  CONSTITUENCY SERVICE SPECIFICATION
                          COMMUNITY SERVICE

Ladywood
Kilby & Lighthorne
Ladywood Health & CC
Summerfield CC
Newtown CC
Nechells Green CC
Aston Park PC
Burbury Park PC Vol Org
Musgrave Park PC

Northfield
Holloway TH Vol Org
Kitwell TH Vol Org
Long Nuke TH Vol Org
Edgewood TH Vol Org
Frogmill TH Vol Org
Reaside TH Vol Org
Deelands TH Vol Org Grant
Culmington TH Vol Org
Victoria SOR
West Heath CC

Perry Barr
Old Oscott CC
Laurell Road SC
Handsworth Park PC
Hampstead Pavilion

Selly Oak
Chaddesley TH
Stirchley CC
Hawkesley & Primrose
Kings Heath CC
Coronation Rd PC
Greaves TH
Masefield TH

Sparkbrook & Small Heath
Fox Hollies Forum CC
Tyseley and District Community Association CC Grant
Calthorpe Play Centre PC
Sara Park PC
Small Heath Community and Play centre CC PC
Sparkhill Social and Cultural Centre CC PC*
The Friends Community Centre CC
Stanhope Hall CC
Sparkbrook Family Centre CC


February 2004                            26
                  CONSTITUENCY SERVICE SPECIFICATION
                          COMMUNITY SERVICE

Continued / Sparkbrook & Small Heath
Cottage Community Centre CC
Birmingham Community Association Vol Org Grant
Greet Vol Org
Ackers Vol Org
St Martins Grant
St. Pauls Grant

Sutton Coldfield
Brampton Hall CC
Fellowship Hall PH
Mere Green Library & Community Centre
Walmley PH
Wylde Green PH
Sutton Coldfield SOR
Boldmere Sports and Social Club
Falcon Lodge CC

Yardley
Silvermere Centre CC*
Sheldon Centre CC
Meadway TH




February 2004                           27
                    CONSTITUENCY SERVICE SPECIFICATION
                              PLAY SERVICE

     Introduction

1.   This specification sets out the standards to be met by constituencies in relation to
     the provision of the Children‟s Play service.

2.   It describes the range of services to be provided as well as the quality standards,
     which will govern those services. The report also sets out minimum requirements
     in terms of monitoring and reporting on these standards.

3.   For constituencies to deliver these services and standards they will require a
     range of professional and technical support services, much of which will be
     provided from the Local Services Strategic Directorate. These will include policy
     and performance management support, information provision and staff
     development and training. A list of specific service responsibilities to be carried
     out by the Local Services Directorate is attached at Appendix A.

     Range of Services

4.   Birmingham City Council Children‟s Play service has endorsed the National
     Occupation Standards for play and provides provision for children in the 5-12 age
     range. The service is underpinned by a philosophy of informal social education,
     with a focus on the development of the child aiming to provide opportunities for
     the individual child to achieve his or her full potential while being careful not to
     control the child‟s direction or choice. Further details of the play service can be
     found in the Children‟s service handbook.

     Constituency play-workers will be expected to be involved in the delivery of both
     centrally and locally based training.

     a)    Play-work

5.   The constituency will provide play opportunities for children 4-12 years in a
     variety of safe settings, where children can learn a range of invaluable physical,
     mental and social skills. These opportunities will take place in community
     centres, in parks, in leisure centres and in the statutory play-centres.




February 2004                                28
                    CONSTITUENCY SERVICE SPECIFICATION
                              PLAY SERVICE

6.   Statutory play provision is provided by 15 fulltime play-centres across the city.
     These are listed, by constituency in Appendix B. The play-centres are dedicated
     centres offering supervised play opportunities for children 4-12 years, out-of-
     school hours. The play centres are open throughout the year. Some of the play-
     centres offer play-care provision. The distribution of play-centres is uneven and
     some constituencies have no play-centres i.e. Sutton Coldfield, Yardley,
     Northfield, Edgbaston.

7.   In constituencies with play-centres, the constituency will provide play
     opportunities 5 days a week out of school hours in these play centres. The
     centre will provide one or a combination of the following styles:

        Open access;
        Restricted access;
        Stay and play; and
        Play-care.

     (Details of these styles are described in the Children‟s service handbook).

     b) Play Schemes

8.   The constituency will provide Holiday play activities in partnership with voluntary
     organisations. There will be a wide range of organisations such as community
     groups and churches as well as Youth & Community Centres, Play-centres and
     Community Leisure Centres. The constituency Play-schemes will typically
     operate for between 2 and 4 hours per day and will be play provision, not
     childcare. Some schemes will make a small charge.

9.   The constituency will provide support; training and grant aid to local voluntary
     organisations to enable them to provide play activities.

     Standards of Service

10. Constituency play services will be required to meet the following standards:

     a) Statutory

         - Care Standards Act (2000)
           14 national standards affecting provision for under 8’s children

         - Children Act and OFSTED Registration
           New qualification requirements for staff
           Buildings are fit for purpose
           Determines the numbers of children
           Staff ratios
           First Aid Certificate requirement



February 2004                                29
                        CONSTITUENCY SERVICE SPECIFICATION
                                  PLAY SERVICE

         - National Occupational Standards
           Determines the values and opportunities that are offered within the play-
           service.

         - Education Reform Act 1989
           Provision of out of school activities for children

         - United Nations Convention on the Rights
           Implications for the play services of the Child (Article 31)

         - Protection of Children Act 1989
           All staff must be police checked before working with children and staff have
           to undertake child protection training.

     b) Local Standards

         - Early Years Quality Framework for Child care settings
           Play provision is required to meet these standards.

         - Good Practice guidelines related to managing risks in play provision (Play
           safety Forum)
           Adopted to enable children to take risks in stimulating challenging
           environments.

     c) Play-work Charter

         The Play-work Charter sets out the following standards for the service:

               Welcoming and friendly provision;
               Qualified and experienced staff;
               Comply with national standards and values for play; e.g. accessible, freely
                chosen and fun;
               Safe suitable environment which enables children to develop and take risks;
               Identity of staff made clear (including photographs);
               Balanced programme which will be available for inspection;
               A variety of suitable resources will be provided;
               Good quality publicity and notices;
               Clear complaints procedure;
               Commitment to involve and train volunteers; and
               Involve children in the delivery, planning and evaluation of the programme.




February 2004                                   30
                        CONSTITUENCY SERVICE SPECIFICATION
                                  PLAY SERVICE

     Play centres are required to fulfil the main charter and in addition to:

               Be OFSTED inspected;
               To have a parent‟s and children‟s advisory committee to advise on
                programme;
               To have a clear statement of opening times and availability of staff
                displayed;
               To ensure identity of staff is clear (including their photographs);
               To fulfil minimum health and safety standards as required by law;
               To have an equal opportunities statement on display;
               Inclusion work is an integral part of provision;
               To have a programme which will be relevant to the needs of the local
                community and reflect City Council and project based policies; and
               To be available for community use as appropriate.

     d) Service Standards for Play schemes

               Grants allocated to reflect local need;
               Play schemes run in line with play/play-centre standards;
               Advice and support will be given to all groups applying for play scheme
                grants; and
               Relevant training will be available to local groups.

     Monitoring Arrangements

11. Constituencies will be required to monitor and demonstrate their compliance with
    these standards.

12. As a national requirement the service has to measure their performance against
    national performance indicators, these are set by the Office for Standards in
    Education (OFSTED), Improvement and Development Agency (IDeA),
    Comprehensive Performance Assessment (CPA), Best Value Performance Plan
    (BVPP). Two new areas which relate to our service are “Measuring Community
    Involvement” and Community Cohesion”.

     Other Relevant Documents

        Divisional Plan which includes three year targets;
        Local unit plans for each local authority community and play centre;
        Children‟s Service Handbook;
        Early Years Quality framework;
        Children Act Guidelines; and
        Ofsted Standards.




February 2004                                   31
                       CONSTITUENCY SERVICE SPECIFICATION
                                 PLAY SERVICE


                          Constituency Performance Indicators


                         Indicator                         Constituency Information

    Numbers of children attending open access play
                                                                     Yes
    centres.
    Numbers of children attending restricted access play
                                                                     Yes
    centres.
    Numbers of children attending stay and play access
                                                                     Yes
    play centres.
    Numbers of children attending
-       Local authority play schemes
                                                                     Yes
-       Voluntary organisation play schemes supported
    by grant aid.
    Demographic monitoring of all attendance statistics.             Yes
    Achievement level of OFSTED inspections of all
                                                                     Yes
    provision.
    Achievement level of equality control framework.                 Yes
    Numbers of voluntary organisations receiving grant
                                                                     Yes
    aid for play schemes.
    Numbers of events delivered in partnership with the
                                                                     Yes
    community.
    % Of events that are equality events.                            Yes
    Number of training programmes delivered for
                                                                     Yes
    volunteers.
    Number of people attending training programmes.                  Yes
    Demographic monitoring of attendance statistics.                 Yes
    Number of Advisory Committee meetings held at
                                                                     Yes
    local authority play centres.
    Ethnic origin monitoring of members of advisory
                                                                     Yes
    committees.
    Number of voluntary organisations receiving support
                                                                     Yes
    in order to achieve external funding.
    Demographic monitoring of organisations supported.               Yes
    Level of external funding achieved to provide
                                                                     Yes
    additional services.
    Number of articles published in local updates.                   Yes




    February 2004                              32
                     CONSTITUENCY SERVICE SPECIFICATION
                               PLAY SERVICE
                                                                            Appendix A

                Central Team Responsibilities & City-Wide Services

Central Strategic Team

The overall strategic framework for the management of the play service is provided by
a small Central Strategic team, which provides a central contact for play enquires, for
statutory and voluntary sector workers and community members. The team will:

   Implement and monitor performance management systems, relating to national
    and local performance indicators;
   Act as a link between constituencies;
   Apply for, co-ordinate, administrate and monitor funding for city – wide projects,
    relating to community development and play work. (ESF, SRB, ERDF, NRF, NOF,
    Lottery, Children‟s Fund etc);
   Inform workers of new community development & play related funding streams;
   Facilitate regular city wide meetings to ensure consistency across the service;
   Develop policies for service delivery;
   Inform workers of legislation changes, via update (newsletter), briefings, road
    shows and training;
   Provide a technical level of support relating to health and safety, sustainability and
    other city-wide building related policies; and
   Support constituency initiatives.

City-wide Project - Play Resource Centre

The play resource centre, which is based in Ward End Park, Hodge Hill serves the
whole of the city and the West Midlands. The centre provides materials to the play
service, schools and other organisations that provide services to children.

The centre:

   Through a membership scheme act as a bulk purchasing agent for play
    organisations;
   Gathers „scrap‟ and „scrounge‟ which can be used as a play medium or resource;
   Operates a „swap‟ scheme with other members of the Federation of Play Resource
    Centres across the UK;
   Provides a „shop front‟ to enable the careful educated selection of the materials on
    offer;
   Provides a library of supportive material related to arts, crafts and play;
   Provides and manages an extensive hire facility in support of play;
   Provides training courses to develop members skills and ideas; and
   Runs a users committee to seek evaluation, support and comment.




February 2004                                 33
                    CONSTITUENCY SERVICE SPECIFICATION
                              PLAY SERVICE

Training Centre

The 201 Centre and the training section in local services work alongside the Play
Service to provide staff development & learning opportunities which support staff
directly in their jobs: including the following courses:

   Introduction to Play Work Course
   Child Protection Training
   Paediatric First Aid
   Financial Regulations
   Equality Training

There is an expectation that constituency play-workers will be involved in the delivery
of both locally and centrally based training on behalf of the service.




February 2004                               34
                    CONSTITUENCY SERVICE SPECIFICATION
                              PLAY SERVICE
                                                           Appendix B



                                Play Centres

                                                     Telephone
           Play Centre            Present Ward
                                                      Number
               Aston                 Aston            327 6145
    Sparkhill (formerly known
                                    Sparkhill        303 7875
       as Balsall Heath)
        Calthorpe Park            Sparkbrook         446 4047
          Castle Vale              Kingsbury         464 4499
          Chinnbrook                Billesley        464 4772
       Coronation Road             Selly Oak         472 3968
            Concord               Sparkbrook         771 3569
          Handsworth              Handsworth         554 6238
         Kingstanding            Kingstanding        464 8791
        Musgrave Road                Soho            523 4657
            Nechells               Nechells          326 6785
            Newtown                  Aston           359 1219
           Sara Park              Sparkbrook         772 4843
         Small Heath             Small Heath         464 0977
           Ward End             Washwood Heath       327 3559




February 2004                          35
                    CONSTITUENCY SERVICE SPECIFICATION
                        SPORTS & LEISURE SERVICE

     Introduction

1.   The intention of this service specification is to ensure that the Sport & Leisure
     service, and service standards are maintained for the people of Birmingham. To
     this end there will be one service specification applicable to all 11 constituencies
     for the first year of operation.

2.   It is anticipated that variations between constituencies will continue to evolve,
     and this specification provides a basis for the service to be delivered at the point
     of transition. Changes and improvements to this specification will then be subject
     to agreement between the Cabinet Member and the Chair of the Constituency
     Committee.

     An Integrated / Quality City-wide Service

3.   The Sport and Leisure service has been developed over recent years to provide
     both corporate efficiency, as well as local responsiveness.

4.   Corporate Efficiency - Corporate efficiency has been achieved through the
     development of corporately branded activities and health programmes;
     underpinned by a networked point of sale system IT/swipe card system. This
     provides continuity, economies of scale, consistent standards of delivery and
     greater marketing potential.

5.   Locally Responsive - Local responsiveness has been improved through
     devolving greater accountability and responsibility to managers at site level, and
     by listening more closely to what customers and local residents are saying about
     the service.

6.   These characteristics have earned the service three successive Charter Mark
     Awards, Investor In People Status, and a 2 Star/Likely to improve Best Value
     rating.

7.   Improvement & Support - This specification therefore provides a reference
     point for improvement at a local level, and should assist constituencies to build
     upon, rather than compromise, service quality established over recent years.

8.   Constituencies will be able to access a range of professional and technical
     support services - much of which will be provided from a „Sports‟ Service Support
     function within the Local Services Strategic Directorate.

9.   This specification sets out the range of services and standards to be met by
     constituencies and also outlines those elements of service which are to be
     managed locally and those that are remaining central within the strategic
     directorate, or are being managed to a service level agreement.




February 2004                                36
                    CONSTITUENCY SERVICE SPECIFICATION
                        SPORTS & LEISURE SERVICE

10. The Constituency will be required to operate within National, Regional and Local
    Frameworks as well as within the vision, mission and core values of the
    Integrated service (see Appendix A).

     Range of Services

11. The Constituency will be required to operate the services outlined below.

12. Devolution and Localisation has required the service, and its functions to be re-
    structured, with some functions becoming locally managed within constituencies
    and some staying centrally managed within the Local Services Directorate.
    Others will be operating to a Service Level Agreement.

     Locally Managed Services

13. The constituency will be responsible for managing a service comprised primarily
    of activity through a large network of leisure facilities, as well as community
    sports events, sports and health development programmes.

     Facilities

14. The services are basically split between stand alone facilities (leisure Centres
    and swimming pools etc) and school based facilities. Most of the school based
    facilities are operated under the Community Leisure banner which effectively
    denotes those schools which were designated as „dual use‟ facilities in the mid
    1980‟s. A list of facilities, by constituency, is attached at Appendix C.

15. The title “Community Leisure” is slightly misleading, as all sites provide a service
    for the local communities, although Community Leisure Centres have some
    additional community elements as indicated below.

     Leisure Centres & Swimming Pools

16. Constituencies will be responsible for maintaining the sports and leisure facilities
    in their area and providing a variety of sport and leisure opportunities




February 2004                                37
                    CONSTITUENCY SERVICE SPECIFICATION
                        SPORTS & LEISURE SERVICE

     Community Leisure Centres (School Based)

17. Constituencies will be responsible for maintaining the community leisure facilities
    at school sites. These will provide a comprehensive range of sporting and leisure
    activities that:

        May include Adult Education and Community programmes;
        Operate in accordance with a Dual Use Agreement between the School and
         Sport & Leisure;
        Operate under the direction of locally based Advisory Committees that include
         user and community representatives; and
        Have pre-determined recharges for use of school facilities during „out of
         school‟ hours.

18. Both Leisure Centres & Swimming Pools and Community Leisure Centres work
    to a range of plans and procedures including:

        Normal Operating Procedures;
        Emergency Operating Procedures;
        Site Action Plans; and
        Financial Procedures.

19. The specialist nature of these centres demands dedicated technical support,
    which is provided by a highly specialised technical services team. This team will
    now provide this support under a service level agreement.

     Facility Programmes

20. The constituency will provide a comprehensive mix of sport and leisure
    opportunities through its facility programmes. The programme at each centre will
    vary due to the facilities available and local demand. The mix will include:

        Pay and Play activities;
        Club Bookings;
        Community bookings;
        School Usage;
        Instruction Classes;
        School Holiday Activities;
        Social Functions and special events;
        Local, regional and international events;
        Sport Development programmes; and
        Exercise on Prescription.

21. Local facilities within constituencies will be expected to develop balanced
    programmes as directed by the Sport and Physical Activity Strategy.



February 2004                                38
                    CONSTITUENCY SERVICE SPECIFICATION
                        SPORTS & LEISURE SERVICE

     Corporate / City-wide (Branded) Activities

22. A number of citywide branded activity programmes are delivered through
    facilities within constituencies. Constituencies will continue to deliver these
    programmes, as they provide continuity and economies of scale. They also
    contribute to wider health, equity and activity targets for the city as a whole.

        Exercise on Prescription - GP referral scheme;
        Walk 2000 - 2 Kilometre way-marked routes with walk leaders;
        Little League Netball - Local junior netball leagues;
        Strokes - Swimming Instruction;
        Strikes - Junior Football Coaching Programme;
        Pulse Point - Fitness Gyms and Exercise to Music Classes;
        Tropics - Sun tanning Centres; and
        Flavours - Catering outlets/birthday parties / functions etc.

23. There is a spread of facilities across the city, however there is an uneven
    distribution of facilities within constituencies.

     Pricing

24. The Sports and Leisure Service has an annual pricing review in line with city
    council pricing policy. Maximum charges are set for all service outlets. Prices are
    set in order to reflect both market conditions and budget priorities.

25. Whilst there is some flexibility within the maximum prices set, most main
    categories of activity (e.g. Swimming, fitness gyms, badminton, sports hall hire
    etc) are centrally coordinated to ensure consistency across the city. A Passport
    to leisure concessionary piecing scheme operates to encourage those on low
    incomes to take part in leisure activity. Constituencies will be required to operate
    these city-wide pricing policies.

     Constituency Sport Development

26. The constituency will be responsible for maintaining a sports development
    programme Constituency Sport Development officers are being included within
    constituency structures, in an effort to increase the quality and amount of
    sporting activity at a local level. These locally based specialists may in addition
    retain a citywide responsibility for the development of a specific sport.

     Central Support - Local Services Directorate

27. The Constituency will have access to service and management support functions
    within the Local Services Directorate. These are set out at Appendix B. In
    addition there will be SLA‟s for the provision of Technical Services and for the
    Events Depot.


                    CONSTITUENCY SERVICE SPECIFICATION
February 2004                                39
                           SPORTS & LEISURE SERVICE

     Standards of Service

28. Constituencies will be required to comply with a range of service standards. The
    Sport and Leisure service has a range of corporate standards applying to all
    elements of the service, as well as a number of more specific standards, for
    example those relating to Leisure Centres or Sports Development work.

29. Corporate Standards

        Legislative Standards relating to provision of Public Services (this are
         incorporated within an overarching document on standards relating to public
         service);
        Charter Mark;
        Investors in People;
        The Sport and Leisure Customer Charter;
        The Sport and Leisure Equalities and Diversity Charter
        Brand Standards;
         o Strikes - Soccer Academy;
         o Strokes - Swimming Instruction;
         o Pulse Point - Fitness Gyms and Studio Classes;
         o Tropics - Sun tanning Centres;
         o Golf Link - Municipal Golf Courses and development programme;
         o Flavours - Catering;
        Health & Safety;
        Pricing; and
        Equity.

     The Sport & Leisure Customer Charter

30. All Sport and Leisure services are delivered in accordance with the Sport &
    Leisure Customer Charter. Customer Charters are displayed in all reception
    areas and are accompanied by a range of other elements of customer care. In
    addition, each charter standard is underpinned by a range of performance
    criteria, which are regularly used to monitor service quality and inform
    improvement.

31. It is expected that constituencies will monitor the delivery of Customer Charter
    Standards.

     The Sport & Leisure Equality & Diversity Charter

32. Constituencies will be required to implement the Diversity and Equality Charter to
    help the service become more sensitive and responsive to the needs of
    Birmingham people.




                    CONSTITUENCY SERVICE SPECIFICATION
                        SPORTS & LEISURE SERVICE
February 2004                               40
     Standards Relating to Leisure Centres & Swimming Pools

33. These include:

        Health and Safety Commission guidelines on the safe supervision of
         swimming pools;
        Sports Section guidelines on the safe management and operation of
         swimming pools;
        Normal Operating Procedures;
        Emergency Operating Procedures;
        Statutory Training Standards relating to:
         o National Pool Lifeguard Award;
         o ASA Teachers Certificate;
         o Race Awareness and Disability training;
        Site Action Plans - provides standards for improvements over coming year;
        Site Advisory Groups provide standards for consultation and provision of
         service;
        Statutory Standards including:
         o RIDDOR (Reporting of Injuries, Diseases, and Dangerous Occurrence
             Regulations);
         o COSHH (Control of Substances Hazardous to Health):
         o Health and Safety First Aid at work regulation;
         o ACOP (Approved Code of Practice - first aid);
        OFSTED - Crèche Provision and play schemes;
        Sun-bed Association - Safe tanning, Tropics sun-bed brand;
        Catering:
         o Food Hygiene;
         o Brand standards - Including Corporate menus and healthy eating options;
             and
         o Procurement Standards.

     Standards Relating to Sports Development

34. These include:

        National Governing Body standards;
        Coaching standards;
        Standards relating to external funding;
        Special Sports programmes;
        Coach Registration Scheme; and
        Consultation with Sports Forums.




                     CONSTITUENCY SERVICE SPECIFICATION
                         SPORTS & LEISURE SERVICE
February 2004                                41
      Health & Fitness Development

35. These include:

         Standards within PCT Service Level Agreements;
         Programmes delivered in accordance with National Health Service
          Framework; and
         Programme specific standards i.e. levels of supervision EOP and WALK
          2000.

      Sports Events (Including International Sports)

36.   These include:

         Health & Safety Standards relating to individual sports, staging of events; and
          managing stadia. Including Scarmen guidelines and Safety of Sports Ground
          Act;
         National Governing Body Standards or International standards e.g. IAAF;
         Key Partner Standards Hosting agent - such as Fast Track;
         Doping Control standards;
         Broadcasting / media standards; and
         Highways Standards as required by local police.

37. Constituencies will be required to contribute to wider Leisure and Culture
    Performance Indicators outlined in the tables below.

      Constituency Performance Monitoring for the Sports & Leisure Service

38. There is quarterly and monthly data collection relating to national and local
    performance indicators as follows:

                                                                  Constituency
                              Indicator
                                                                   Monitoring
       Development programme attendance                               Yes
       Development programme income                                   Yes
       Development programme expenditure                              Yes
       Health and Safety & Environmental standards                    Yes
       Exercise on Prescription and Walk 2000 numbers                 Yes
       Active Sports monitoring information                           Yes
       Customer Charter quality standards                             Yes
       Customer Comments Scheme                                       Yes
       Investors in People monitoring information                     Yes
       P I‟s connected to the Service Improvement Plan                Yes
       Customer Satisfaction (Annual)                                 Yes
       Staff Satisfaction (Annual)                                    Yes
       Attendances by demographic profile (annual)                    Yes


                     CONSTITUENCY SERVICE SPECIFICATION
                         SPORTS & LEISURE SERVICE
February 2004                                 42
     Association of Public Service Excellence (APSE)

39. The Sports and Leisure Service is presently an active member of the APSE
    Performance Network Benchmarking system. For the old CCT Sports facilities
    there is now five years of data on performance and three years of data for the
    non-CCT facilities. This is a valuable source of information and sites are
    encouraged to involve themselves in Benchmarking activities.

     Consultation

40. The people of Birmingham have a broad choice of leisure options to choose
    from. It is therefore important that the service is continually refined to meet the
    changing needs of users. An annual programme of consultation and market
    research is conducted to ensure the service can be refined accordingly.




                    CONSTITUENCY SERVICE SPECIFICATION
                        SPORTS & LEISURE SERVICE
February 2004                               43
                                                                            Appendix A

           The Sport & Leisure Service - An Integrated City-Wide Service;
                      The National, Regional & Local Context

An Integrated Service

The Vision - (Birmingham in Five Years Time)

A more vibrant, relaxed and healthy city, where sport and leisure activity enriches lives
within flourishing neighbourhoods and where local and international sporting events
enhance civic pride

The Mission

To provide an excellent sport and leisure service that is equitable, accessible,
affordable, exceeds expectations and where all have the opportunity to enjoy the
many benefits of sport and leisure activity

The Core Values

        Be open and honest;
        Give energy, enthusiasm and passion;
        Deliver, achieve and succeed;
        Be innovative and creative;
        Understand and learn from mistakes; and
        Consult, listen and work together.

Size & Quality

The Sport and Leisure Service is the largest service of its type in Europe. The service
has achieved numerous quality marques and has a number of nationally recognised
areas of good practice, such as the Exercise on Prescription Scheme and corporate
brands such as Pulse Point fitness gyms. The Service has also received National City
of Sport status for its progressive work in sports development and the hosting of major
sporting events.

Contributing to more than just Sport

Although not a statutory service the Sports and Leisure Service has a wider
contribution than just sport, and is now recognised as contributing to a range of
broader social outcomes including health, education, safety and crime reduction, and
social inclusion agendas.




                    CONSTITUENCY SERVICE SPECIFICATION
                        SPORTS & LEISURE SERVICE
February 2004                                44
Scope of the Service

The service provides one of the most comprehensive Sport and Leisure Activity
programmes in the UK, including:

        60 sport and leisure facilities;
        Networked, point of sale - swipe card technology at 60 sites;
        Sport Development Programmes;
        Health Development Programmes;
        Sports Events Programmes;
        7 Municipal Golf Courses;
        A range of Corporately Branded Activity programmes;
        Leisure Card Scheme, incorporating Passport to Leisure Concessionary
         Pricing Scheme;
        Hosts two major National Sport initiatives (externally funded);
        Sports Action Zone; and
        Active Sports.

Human Resources

The Sport & Leisure service is a discretionary service operating in a competitive
environment, and is a service where customers can make choices about which
provider they prefer to use. Service excellence is therefore paramount - as is the
concentration on health and safety. Staff therefore requires excellent support, training
and development to ensure they are equipped with the appropriate skills and
qualifications.

        The service employs approximately 1,250 contracted staff;
        With an additional 250 employed in a seasonal or casual capacity;
        The service has Investor In People accreditation;
        An annual training plan includes statutory training modules; and
        Corporate training sessions and briefings bring specialist staff together to
         share best practice and further improve service.

Financial Structure

The annual turnover budget is approximately £32 million, with income from fees and
charges representing a significant portion of the budget (£15m).

Current financial targets are based on a number of important factors:

        A subsidy payment from the city council;
        A concentration on service excellence to maximise income;




                     CONSTITUENCY SERVICE SPECIFICATION
                         SPORTS & LEISURE SERVICE
February 2004                                 45
         Economies of scale achieved through;
          o Corporate branded activity programmes across the city;
          o A specialist technical support team to reduce downtime and maximise
             income potential; and
         Cross-subsidy, through using areas/centres of high return to support areas/
          centres of lower return.

These factors will need to be taken into consideration when developing more locally
focussed services and in determining future budget allocations.

Service Priorities

As mentioned earlier the service has undergone a Best Value review, which identified
a number of service improvement priorities. These were strategic and longer term,
and remain the focus of the Sport and Leisure Service Plan 2003/04.

     1) Get fit for purpose;
     2) Develop a citywide strategy for sport and physical activity;
     3) Effectively manage current commitments;
     4) Align the service more closely with health;
     5) Liberate the effectiveness and potential of all staff through more effective
        support and performance management; and
     6) More effectively market the service to ensure increased participation generally
        and more specifically within defined target groups.

Each one of these priorities is underpinned by actions / key performance indicators for
the current year, and are included within the performance plan.

National Regional & Local Context

National

The Sports and Leisure Service relates to National Sport and Leisure strategies and
organisations including:

         Sporting Future for All - National Strategy;
         Game Plan - National review of Sport;
         Sport England;
         Institute of Leisure and Amenity Management;
         Institute of Sport and recreation Management;
         National Governing Bodies of Sport;
         C.C.P.R. Central Council Physical recreation;
         B.O.A. British Olympic Association;
         UK Sport;
         English Institute for Sport; and
         Sport England/West Midlands Region.


                     CONSTITUENCY SERVICE SPECIFICATION
                         SPORTS & LEISURE SERVICE
February 2004                               46
Regional (West Midlands)

Sport England is being restructured on a regional basis, and Birmingham will now be
influenced by the West Midland Regional Sports Board. There are therefore plans to
develop a City Sports Partnership, which will be similar to County Sports Partnerships
in the rest of the country and will act as consultant body to the Regional Sports Board.

Local (Birmingham)

A Birmingham Sport and Physical Activity Strategy is being developed (for the city as
a whole and not just the city council) which will provide direction for the future
development of sport.

The City Council‟s contribution to Sport and Leisure is also guided by City‟s two main
priorities:

        Improved Services; and
        Flourishing Neighbourhoods.




                    CONSTITUENCY SERVICE SPECIFICATION
                        SPORTS & LEISURE SERVICE
February 2004                                47
                                                                            Appendix B
                                    Central Teams

‘Sport’ - Service Support Team

This central team will provide support and direction in a number of specialist areas
including:

      Strategy and Policy Development;
      Performance Management & Service Improvement;
      Sports Development;
      Health Development;
      Technical Services (operated within a service level agreement);
      Events Depot (operated within a service level agreement);
      Sports Events;
      Golf Management;
      Specialist Staff Training and development;
      IT and Systems NB: The technical element of this function is to be consolidated
       within Central ICT;
      Active Sports (Externally Funded); and
      Sports Action Zone (Externally Funded).

In addition the team will:

      Provide a central point of contact for Sport and Leisure enquires, from
       customers, community groups, governing bodies, industry institutions and
       strategic partners;
      Provide support and direction for corporate quality management, such as
       Charter Mark, Best Value, EFQM and Investors in People;
      Apply for, co-ordinate, administer and monitor (capital, revenue and external)
       funding for major strategic and citywide projects, relating to sport and physical
       activity;
      Support constituencies by providing management information and research
       relating to trends and national sports projects;
      Develop and oversee pricing policy;
      Inform staff of legislation and industry changes, via corporate updates
       (newsletter) briefings, road shows and training programmes;
      Develop and monitor the Leisure Card Scheme including Passport To Leisure;
      Provide technical support relating to safe operation of swimming pools and
       leisure centres;
      Support constituency initiatives;
      Help maintain economies of scale, continuity and sustainability of service.
      Provide monitoring and support for both Strategic and local performance
       targets; and
      Facilitate inter-constituency working.




                     CONSTITUENCY SERVICE SPECIFICATION
                         SPORTS & LEISURE SERVICE
February 2004                                48
                                                                           Appendix C

SUTTON COLDFIELD - Wards of Sutton New Hall, Four Oaks, Vesey

   Sport and Leisure facilities - Wyndley LC, Sutton Town Hall, Arthur Terry SC,
   Keepers Pool, Ley Hill RG, Tudor Road RG, Boldmere Golf Course, Pype Hayes
   Golf Course
   Other:
   Boldmere SSC

ERDINGTON - Erdington, Kingsbury, Kingstanding, Stockland Green

   Sport and Leisure facilities - Stockland Green CLC, Castle Vale CLC, College High
   CLC, Kingstanding LC, Kingstanding CLC, Erdington Pool, The Castle, Kingsbury
   CLC.
   Other:
   Holly Lane SSC, Highcroft SSC

PERRY BARR - Perry Barr, Sandwell, Handsworth, Oscott

   Sport and Leisure facilities - Broadway CLC, Alexander Stadium, Beeches Pool,
   Great Barr LC, Handsworth LC, Perry Beeches SC, Hill Top Golf Course

LADYWOOD - Aston, Ladywood, Nechells, Soho

   Sport and Leisure facilities - Holte CLC, Holyhead CLC, Newtown Pool, Nechells
   CSC, Heartlands High CLC

HODGE HILL - Washwood Heath, Hodge Hill, Shard End

       Sport and Leisure facilities - Saltley CLC, Naseby/Park View CLC,
       Shard End CC

YARDLEY - Yardley, Sheldon, Acocks Green

   Sport and Leisure facilities – Sheldon Heath CLC, Stechford Cascades, Cockshut
   Hill SC, Hatchford Brook Golf Course

SPARKBROOK/SMALL HEATH - Fox Hollies, Small Heath, Sparkbrook, Sparkhill

   Sport and Leisure facilities - Birmingham SC, Fox Hollies LC, Small Heath LC,
   Sparkhill Pool, Moseley School HFC, Moseley Road Pool, Yardleys FC

HALL GREEN - Hall Green, Brandwood, Billesley

   Sport and Leisure facilities - Swanshurst CLC, Cocks Moors Woods LC, Billesley
   ITC, Cocks Moors Woods Golf Course


                    CONSTITUENCY SERVICE SPECIFICATION
                        SPORTS & LEISURE SERVICE
February 2004                              49
SELLY OAK - Selly Oak, Kings Norton, Bournville, Moseley

   Sport and Leisure facilities - Kings Norton CLC, Linden Road Pool, Stirchley
   Bowls, Tiverton Pool

EDGBASTON - Edgbaston, Harborne, Bartley Green, Quinton

   Sport and Leisure facilities - Bartley Green CLC, Four Dwellings CLC, Harborne
   Pool, Harborne Golf Course

NORTHFIELD - Northfield, Longbridge, Weoley

   Sport and Leisure facilities - Frankley CLC, Colmers Farm CLC, Shenley Court
   CLC, Turves Green CLC, Northfield Pool, Lickey Hills Golf Course

KEY

CS    Community Sports
FC    Fitness Centre
LC    Leisure Centre
CLC   Community Leisure Centre
SC    Sports Centre
ITC   Indoor Tennis Centre
SSC    Sports and Social Club




                   CONSTITUENCY SERVICE SPECIFICATION
                  PARKS & NATURE CONSERVATION SERVICE

February 2004                              50
   Introduction

1. This specification sets out the service requirements and the standards to be
   delivered to constituencies in relation to the Parks and Nature Conservation
   Service.

2. The specification describes the range of services, the way in which they will be
   provided and the standards to which the services will be delivered. It also sets out
   minimum requirements in terms of monitoring performance.

3. For those services delivered through a formal Service Level Agreement (SLA), the
   Agreement will provide more detail.

   Range of Services

4. The following services are to come under constituency management through
   Service Level Agreements (SLA‟s) with localised budgets to allow for local
   influence, planning and „purchase of services‟. Budgets will thus move to the
   constituencies, but delivery functions will remain organised on a city-wide basis for
   the following services within the Local Services Strategic Directorate:

      Parks Management;
      Grounds Maintenance;
      Ranger Service; and
      Playground Service.

5. Parks Management - The SLA will deliver the management of all parks and urban
   green spaces which includes parks, play areas, housing sites, school grounds,
   highways, cemeteries and crematoria, public open spaces, playing fields, sport and
   leisure facilities, industrial estates, etc.

6. This includes day-to-day management of the land and liaison with users and local
   communities, as well as the future development of such land for horticultural or
   leisure purposes.

7. Grounds Maintenance - The SLA will cover the delivery of a horticultural
   maintenance service to all the above listed Council owned sites.

8. This includes grass cutting; tree works; hedge; shrub and ornamental planting
   maintenance; play area inspections and daily maintenance; brook clearance
   works; etc.




                   CONSTITUENCY SERVICE SPECIFICATION
                  PARKS & NATURE CONSERVATION SERVICE

February 2004                                51
9. Grounds Maintenance services are currently delivered through five city-wide
   contracts running from 2000-2008.


                                        Golf Courses - city-wide
                                        Cannon Hill Park
                                        Kings Heath Park
       Birmingham Parks & Nurseries     Handsworth Park
                 (DSO)                  Sutton Park
                                        City Centre
                                        Northfield & Edgbaston
                                        Constituencies
                                        Perry Barr & Ladywood
         Glendale Managed Services
                                        Constituencies
                                        Erdington Constituency
                                        Hall Green Constituency
                                        Hodge Hill Constituency
                                        Selly Oak Constituency
                Serviceteam Limited
                                        Sparkbrook & Small Heath
                                        Constituencies
                                        Sutton Coldfield and Yardley
                                        Constituencies
       Birmingham Parks & Nurseries     Northfield
                 (Trees)                Edgbaston (Bartley Green Ward)
                                        Erdington
                                        Hodge Hill
                                        Ladywood
        Central Tree Services (Trees)
                                        Perry Barr
                                        Sutton Coldfield
                                        Yardley
                                        Edgbaston
                                        Hall Green
          Gristwood & Toms (Trees)
                                        Selly Oak
                                        Sparkbrook & Small Heath


10. The Grounds Maintenance Service is administered and evaluated by a Parks
    Development Officer (on a dual-constituency basis) with contract services
    support, under the direction of an Area Parks Manager.

The service is delivered in partnership by the City Council and the five service
providers, under a contractual Partnership Agreement.




                      CONSTITUENCY SERVICE SPECIFICATION
                     PARKS & NATURE CONSERVATION SERVICE

February 2004                           52
11. Ranger Service - The SLA will deliver a local Ranger Service which will
    preserve, protect and enhance designated Nature Conservation sites and
    Country Parks and will involve the public in all elements of their work through
    local management committees. The service will undertake a programme of family
    orientated events and organised activities, in conjunction with local community
    and environmental groups, for encouraging use of the sites and for providing
    environmental education and lifelong learning opportunities.

12. There are 140 no. designated nature conservation sites recognised and listed
    within the Birmingham Nature Conservation Strategy (1997).

13. The Ranger Service has permanent bases at the following local sites:

         Edgbaston Reservoir             -         Ladywood & Edgbaston
         Woodgate Valley C/Park          -         Edgbaston
         Sheldon Country Park            -         Yardley
         Project Kingfisher              -         Hodge Hill
         Millstream                      -         Hall Green, Sparkbrook &
                                                   Small Heath
         Plantsbrook LNR                 -         Sutton Coldfield

     The Ranger Service also currently offers additional support in the following
     Wards:

         Rea Valley Ranger (NRF)          -        Northfield & Selly Oak
         Longbridge Ranger (NRF)         -         Northfield
         Quinton Ranger (NRF)            -         Edgbaston

14. Playground Services - The SLA will deliver the maintenance of playground
    equipment, and the formal inspection of all Council owned children‟s play areas.

15. The service is delivered by the Playground Services Unit.

     Standards of Service

16. There is a range of standards with which the service needs to comply. These
    include national standards relating to Quality of Life Indicators. Best Value
    Performance Indicators; Contractual Standards set out in the „Best Value
    Contract for Grounds Maintenance and Parks Services‟; and local standards. The
    whole Parks and Nature Conservation service is accredited under the Investors in
    People Standard.




                    CONSTITUENCY SERVICE SPECIFICATION
                   PARKS & NATURE CONSERVATION SERVICE

February 2004                                 53
     Parks Management

17. The Parks Management Service is delivered within the legislative framework of
    the:

        Local Government (Miscellaneous Provisions) Act 1976;
        The Birmingham Parks Act 1854;
        The Public Health Act 1874, 1907, 1925 and 1961; and
        The Birmingham Plan (UDP), 1993.

18. Each Constituency will have access to a Parks Manager who will advise on the
    horticultural maintenance, the day-to-day management, and the potential for
    development of all Parks and Green Spaces within the Constituency.

     This will include:

        Liaison, advice and guidance;
        Response to any queries, comments or complaints;
        Health and safety responsibilities for play areas, parks, pools and risk
         assessments of Parks and Open Spaces;
        Assistance with designated events in parks;
        Assistance with development projects, external funding bids and NRF
         projects; and
        Liaison on planning applications and potential Town and Country Planning
         Act, 1990 Section 106 Agreements.

     Grounds Maintenance

19. The standards and the sites are listed in the Appendix to the Annual Ward
    Contract Monitoring Reports. The standards are contained within the contract
    documents and are listed below:

     GRASS

     Core Standard

     The Contract Service Provider will cut the grass from April to September (and
     possibly once in October), which will include:

        Cutting the grass on the same day every two weeks (cuttings left on grass);
        Removing litter from grass before mowing;
        Making sure the grass is not left on the paths after mowing; and
        Completion of all follow up work/cutting around obstacles on the same day as
         main mowing.




                    CONSTITUENCY SERVICE SPECIFICATION
                   PARKS & NATURE CONSERVATION SERVICE

February 2004                               54
       Enhanced Standard

       As core service but item 1 amended to:

   1. Cutting the grass on the same day every week (cuttings left on grass).

       Ornamental Standard

       As core service but item 1 amended to:

   1. Cutting the grass on the same day every week (cuttings removed).


   SHRUB MAINTENANCE

   Core Standard

   The Contract Service Provider will maintain shrub areas once in winter (October to
   March) and once in summer (April to September), including:

   1. Clearing out of rubbish/debris;
   2. Pruning - generally greater in the winter visit; and
   3. Complimentary weed control during summer.

   Enhanced Standard

   The Contract Service Provider will maintain shrub areas once in winter (October to
   March) and monthly in the summer (April to September), including:

   1. Clearing out of rubbish/debris;
   2. Pruning - generally greater in the winter visit; and
   3. Complimentary weed control during summer.

   Ornamental Standard

   The Contract Service Provider will maintain shrub areas once in winter (October to
   March and weekly in the summer (April to September), including:

   1. Clearing out of rubbish/debris;
   2. Pruning - generally greater in the winter visit; and
   3. Complimentary weed control during summer.




                   CONSTITUENCY SERVICE SPECIFICATION
                  PARKS & NATURE CONSERVATION SERVICE

February 2004                                55
HEDGE MAINTENANCE

   The Contract Service Provider will maintain hedges to a maximum height of 1.8m
   unless otherwise agreed. The hedges will receive the appropriate number of cuts
   for the species and location to ensure that growth is contained and access is not
   restricted.

PLAY AREAS

   The Contract Service Provider will insect and maintain play areas to ensure they
   are in a safe condition for use by children. This will be daily during the summer
   (April to September) and at least three times per week during the winter (October
   to March), and will include:

      Inspection prior to 10.00am;
      Surface swept/raked to remove debris; and
      Any play bark kept at correct levels.

20. Ranger Service

   The Ranger Service is currently “piloting” new nationally agreed Local
   Performance Indicators, along with other Core Cities and urban authorities. The
   (LPI‟s) are to:

      Seek to continuously improve through partnership working to address
       Community Strategy targets;
      Produce an annual inclusive events programme - the “Out and About” booklet;
      Publish an annual Performance Management Plan;
      Provide an education/lifelong learning programme; and
      Undertake continuous professional staff development.

21. Playground Services

      The service will seek to undertake an independent bi-annual inspection of all
       council-owned play areas to ensure they meet all current European standards;
      The service will undertake regular monthly programmed maintenance of the
       play equipment and play areas to ensure that the play areas meet all relevant
       health and safety regulations; and
      The service will carry out annual Risk Assessments relating to all aspects of the
       play area including the fencing and the structures within.




                   CONSTITUENCY SERVICE SPECIFICATION
                  PARKS & NATURE CONSERVATION SERVICE


February 2004                                56
   Monitoring Arrangements

22. The Grounds Maintenance service undertakes contract monitoring on a monthly
    basis, which is formally summarised and reported to each Ward on an Annual
    basis.

23. Service specific Performance Indicators are detailed in the Parks and nature
    Conservation 2003/04 Service Plan.




February 2004                               57
                   CONSTITUENCY SERVICE SPECIFICATION
                  PARKS & NATURE CONSERVATION SERVICE
                                                                            Appendix A

Parks & Nature Conservation - Central Services & Standards

The following services will be managed within the Local Services Strategic
Directorate, but will be available to the Constituencies in response to their needs, as
appropriate.

      Parks Policy and Strategy;
      Allotments;
      Birmingham Parks and Nurseries DSO;
      Landscape Practice Group;
      Mobile Ranger Patrol;
      Nature Conservation and Sustainability;
      Strategic Parks;
      Summer Park Wardens; and
      Trees.

Parks & Policy Strategy

This strategic team will provide overall advice and guidance for the service, as well as
city-wide specialist services. This will include:

      Developing parks policies and strategies;

      Participating in and leading on Research and Policy development for parks,
       nature conservation and sustainability at a National, regional and European
       level;

      Providing citywide parks management guidance and co-ordination for parks
       events and use of parks applications;

      Interpreting and advising upon legislative changes and revisions to central
       government policy;

      Applying for funding, co-ordinating, administering and monitoring city-wide
       parks projects (e.g. ERDF, SRB, RSF, NOF, Lottery, NRF, etc);

      Co-ordinating responses to Planning Applications which affect parks and Open
       Space sites, natural habitats, sports facilities etc, including liaison with
       Constituency Directors and Committees where Section 106 Planning
       requirements are deemed applicable;

      Administering the citywide Parks Property Repairs and Maintenance Budget;

      Provision of technical support relating to health and safety issues associated
       with the service;

February 2004                                58
                    CONSTITUENCY SERVICE SPECIFICATION
                   PARKS & NATURE CONSERVATION SERVICE

      Provision of technical support relating to sustainability;

      Acting as a link between and across constituencies; and

      Supporting constituency initiatives.

Allotments

This service manages 6,900 plots to the citizens of Birmingham across 114 sites.

The service involves the provision of plots to tenants; collection of rents; grounds
maintenance of the sites (including preparation of plots for new tenants); facility
repairs and maintenance; liaison with Allotment Associations, plot-holders and the
Birmingham District Allotment Council (BDAC); marketing of plots, and the
administration of the Allotment Self Management Scheme.

Birmingham Parks & Nurseries DSO

The DSO delivers a range of services, as previously noted under Grounds
Maintenance; namely:

      Floral Decorating and Nursery Production based at three sites (Cofton, Kings
       Heath and Coleshill Nurseries);
      Horticultural maintenance of all seven city-wide Golf Courses;
      Horticultural maintenance of four Strategic Parks (Cannon Hill Park and satellite
       sites, Kings Heath Park, Sutton Park and Handsworth Park);
      Horticultural maintenance of the City Centre;
      Grounds maintenance and Park Services in the Northfield and Edgbaston
       Constituencies;
      Tree Services in Northfield and Edgbaston (Bartley Green Ward); and
      Operation of the Green Waste Recycling facility at Cofton Park.

Landscape Practice Group

The Landscape Practice Group provides a full range of project development,
community consultation, Landscape Architectural and Urban Design services, to all
City Council service departments, (Housing, Schools, Cemeteries and Crematoria,
Transportation, Economic Development, Regeneration Initiatives, Planning, and
Leisure & Culture facilities).

The service co-ordinates and submits external partnership funding bids such as SRB,
Heritage, Lottery, ERDF, ESF, NOF, NRF, etc.

The service is involved in major refurbishment and regeneration projects across the
City, strategic planning, development control and new outdoor play area provision.



February 2004                                  59
                   CONSTITUENCY SERVICE SPECIFICATION
                  PARKS & NATURE CONSERVATION SERVICE

Mobile Ranger Patrol

This service operates out of Queensbridge Depot in Moseley and provides an out-of-
hours Parks Patrol service across the whole of the City, dealing with safety and
security issues in Parks and Open Spaces.

Nature Conservation & Sustainability

This centrally based service leads on the implementation and development of Nature
Conservation policy and strategy, and monitors regional targets for local biodiversity
for the city.

The service gives strategic guidance and support to the Ranger Service on all matters
relating to Nature Conservation, and co-ordinates the delivery and performance of the
Ranger service in line with nationally agreed PIs, together with the marketing and
public relations for the service.

The service also leads on, co-ordinates and monitors the Leisure and Culture Services
Sustainability Action Plan, which in turn deals with issues such as office waste
recycling, and improving utilities consumption.

The service also inputs into corporate city-wide guidance on Sustainable
Developments and is an active member of the Birmingham Environmental Partnership
panel supporting the City Strategic Partnership.

Strategic & Country Parks

The central team manage a number of Strategic Parks, which are of city-wide,
regional and national significance.

These are:

Sutton Park NNR,
Cannon Hill Park,
Kings Heath Park,
Handsworth Park,
Lickey Hills Country Park, and
Birmingham Nature Centre.

These facilities have a site manager who interfaces regularly with site Consultative
Committees and Friends of Parks Groups. Line management and strategic support is
given to the site managers by the Parks Policy and Strategy service.




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                    CONSTITUENCY SERVICE SPECIFICATION
                   PARKS & NATURE CONSERVATION SERVICE

Trees

This service is managed by a small team in partnership with two external Service
Providers.

The service provides advice and management of the City Councils‟ Tree stock, which
includes an annual programme of planned street tree maintenance works, developed
in consultation with Ward Committees. This programme is based on specific tree
species requirements and any tree works identified by local residents and tree officers
as a result of tree inspections.

In addition, tree works identified as a result of the City‟s At Risk Assessment Process,
or via Tree Inspections, which identify tree, work on health and safety grounds is
undertaken from city-wide resources.

The service responds as necessary to any unforeseen damage to trees caused by
severe weather and responds to ad-hoc requests for specialist tree work in designated
nature conservation sites across the city.

The service also provides an auditing and tree survey service to all city council
departments for trees on their land (e.g. Housing, Education and Cemeteries and
Crematoria); together with any necessary resultant work programmes.

Central Service Standards

1. Parks Policy & Strategy

       The central policy and strategy team will set the corporate strategic framework,
        in consultation with the Constituencies, for service standards and will give
        guidance and advice on horticultural, technical and legislative standards, as set
        out in Government Policies and guidelines, legislation, and City Council
        policies.

2. Allotment Service

       The provision and management of Allotments is governed by various
        Allotments Acts (notably 1908, 1925 and 1950);
       The Allotments Working Party, consisting of Elected Members, representatives
        of the Birmingham & District Allotments Council and officers meets quarterly to
        formally debate allotments issue;
       New allotment tenants receive free rotovation of their plot, free rubbish removal
        (where requested) and a welcome pack of advisory notes and a copy of
        “Allotments: A plot-holder Guide”;
       New tenants also receive a copy of their Agreement and the Allotments Rules;
       The two Allotments Liaison Officers make scheduled site inspections four times
        a year. Additional visits are made as necessary;


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                    CONSTITUENCY SERVICE SPECIFICATION
                   PARKS & NATURE CONSERVATION SERVICE

      Self Managed Associations work to a formal Management Agreement and meet
       with officers bi-annually;
      All new Association officers are invited to attend an annual Induction Course;
      The rationalisation/disposal of allotment land is governed by an agreed
       “Allotments Protocol”;
      Horticultural Maintenance is undertaken in accordance with standing
       specifications and frequency; and
      An annual seminar is provided for all plot-holders and National Allotments
       Week runs during the second week in August.

   3. Birmingham Parks & Nurseries

   The standards of the service are detailed in the “Grounds Maintenance and Parks
   Services” Best Value Contract Specification.

   4. Landscape Practice Group

   The standards of the service are detailed in the “Best Value Contract for
   Landscape Design Services”, and comply with guidance given by the Landscape
   Institute.

   A qualified Landscape Architect will act as a Constituency Advisor on any matters
   relating to the planning, design implementation and funding of a Landscape issue.

   5. Mobile Ranger Patrol

         The service will respond daily (365 days) to any notified matters relating to
          any incidents, which contravene the parks bye-laws;
         The service will provide a daily site security check at park closing times for
          all pre-determined sites to ensure they are secured appropriately;
         The service will provide an out-of-hours security call-out service for parks
          buildings and sites in liaison with the Area Parks Managers as necessary;
         The service will provide a security service for other internal council
          customers as required; i.e. for cemeteries and crematoria sites; and
         The service will carry out surveillance of non-staffed sites on a pre-
          determined frequency.

   6. Nature Conservation & Sustainability

   The service gives advice and support in accordance with standards set out by a
   range of organisations such as English Nature, the Countryside Agency, the
   Environment Agency, and the Office of the Deputy Prime Minister (ODPM).




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                    CONSTITUENCY SERVICE SPECIFICATION
                   PARKS & NATURE CONSERVATION SERVICE

   7.      Strategic Parks

   The six sites are managed in accordance with a range of standards. For example:

   The Lickey Hills and Kings Heath have been accredited with the National Green
   Flag Award.

   Birmingham Nature Centre complies with the Zoo Licensing Act 1981.

   Sutton Park National Nature Reserve is managed in accordance with English
   Nature Management guidelines, and English Heritage Scheduled Ancient
   Monument guidelines and consent of the Secretary of State for the Culture, Media
   and Sport (DCMS).

   8.      Summer Park Wardens

   Summer Park Wardens will be provided, managed on a citywide basis, to provide
   additional support to the local Ranger Service and to the Strategic Parks, during
   the summer period.

   9.      Trees

   The Tree Service standards conform to all relevant Safety Standard Guidance
   Notes produced by the Health and safety Executive, Arboricultural Safety Council
   and the Forestry Safety Council, which refers to various aspects of the
   implementation of Forestry/Arboricultural operations. This includes all the British
   Standards, which are detailed in the Arboricultural specification.




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                     CONSTITUENCY SERVICE SPECIFICATION
                        COMMUNITY LIBRARY SERVICES

Introduction

There is a single, integrated public library and information service for the whole city.
The sharing of resources and expertise is fundamental to the provision of a
comprehensive service that is available to everyone in Birmingham.

This paper sets out the service requirements and standards to be delivered and met
by Constituencies in relation to the provision of the Library and Information Service.

The specification places the responsibilities of constituencies in the context of the
whole library service, and sets out the minimum requirements in terms of monitoring
and reporting on standards. There is a national framework for the provision of this
statutory service. The Learning and Culture Strategic Directorate will provide services
from the Central Library, Library Services at Home, Mobile Library Service and others,
which enhance and support services delivered through Community Libraries. These
are set out Appendix A.

Range of Services

Constituencies will be responsible for providing services through Community Libraries
to meet local needs for reading, information, learning and digital citizenship as listed in
the Core Service Entitlements below.

Core Service Entitlements

Constituencies will be required to meet the following service entitlements in each
Community Library

Access

a) Libraries are open to everyone who wishes to use them. Access is free;
b) The minimum opening hours for a community library will be no less than the total
   advertised hours in March 2004;
c) Everyone who lives, works or studies in Birmingham is entitled to register for a
   library card to borrow books and other resources that are for loan (collaboration to
   allow residents from neighbouring authorities to borrow books is expected);
d) Libraries will offer access to lending resources in different formats, including
   community languages, large print, talking books, CDs, video and DVD;
e) Libraries will ensure that their stock is accessible via the library catalogue;
f) Libraries will offer access to the national inter-lending schemes including those for
   alternative formats;
g) A range of concessions and exemptions from charges will be available in line with
   the Charges Policy;
h) Libraries will provide information services in person, by phone, letter or fax, by
   email and the web site (www.birmingham.gov.uk/libraries);
i) Libraries will provide free access to the Internet. There will be no need to register
   for a library card;

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                    CONSTITUENCY SERVICE SPECIFICATION
                       COMMUNITY LIBRARY SERVICES

j)   People will not need a library card to use a library to find out information for
     leisure, reference, study or independent learning through any medium or
     technology;
k)   Every library will be an access point to archives and records held by the City
     Archives including in its capacity as the Birmingham Public Record Office;
l)   Libraries will provide access to facilities and services that meet the needs of
     disabled people and according to the requirements of the Disability
     Discrimination Act;
m)   Every citizen must be able to access the resources of the Central Library through
     their local library with guidance or referral by local library staff. Specialised
     resources and enquiry services are provided from the Central Library;
n)   Libraries will provide promotional material on the range of library services;
o)   Libraries will provide free access to the Language Line to assist customers who
     do not speak English; and
p)   Libraries will provide access to a range of newspapers and magazines.

Services

q)   People may use their library card at any Birmingham library to borrow books free
     of charge. There is a small charge for borrowing Talking Books, CDs, videos and
     DVDs. Concessions and exemptions apply as laid down in the Library Charges
     Policy;
r)   Adults and children are able to borrow up to 8 books or Talking Books for up to
     four weeks. CDs can be borrowed for 2 weeks and videos / DVDs for 2 or 7
     nights;
s)   People may usually keep borrowed items for longer by renewing the loan up to
     three times if no one else has requested the item;
t)   Libraries will provide a free reservation service for books and items in
     Birmingham Libraries lending stock, which are not immediately available. If an
     item is on loan or at another Birmingham library it can be reserved free of charge
     for collection from the library nearest to the borrower. A small charge is made for
     use of the national inter-lending service;
u)   Loans from Birmingham Libraries lending stock can be renewed or items
     reserved in person, by phone or via the Internet;
v)   Loans can be taken back to any Birmingham library;
w)   Non profit-making community groups are entitled to use the Community Loan
     Scheme to borrow library resources to support their activities;
x)   Libraries will provide a wide range of fiction and information reading material to
     support the leisure and personal interests of adults, children and young people,
     reflecting the cultural and ethnic diversity of their communities. Libraries circulate
     stock across the city to maximise access to scarce resources;
y)   Libraries will maintain a programme of regular displays, exhibitions and events
     promoting reading, learning, information and literature. Every library will hold at
     least one weekly children‟s activity / story session during the summer holidays
     and ten other activities throughout the year;




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                      CONSTITUENCY SERVICE SPECIFICATION
                         COMMUNITY LIBRARY SERVICES

z)     All libraries will participate in the principal service-wide activities and promotions,
       for example the Summer Holiday Children‟s Programme and Young Readers‟
       Birmingham, and major national library, information and reading initiatives;
aa)   Information provision must be current and accurate. Where an answer cannot be
      provided staff refer to an alternative reputable source of help;
bb)    Libraries will hold a core collection of reference resources including those
       necessary to support homework and out of school learning, and provide access
       to comprehensive resources for learning and study;
cc)    Libraries will provide information and support for lifelong learning and skills
       development;
dd)    Learning Centres will be maintained in libraries where provision currently exists;
ee)    Every library should have space and facilities for study;
ff)    Library staff will be trained to ensure that all customers are treated equally
       according to their needs. Library staff will be trained in library related skills e.g.
       library induction, reader development, library work with children and young
       people, information and enquiry skills, stock management, Library Management
       System and other ICT skills;
gg)    Libraries will welcome formal and informal comments and respond to requests for
       improvements to library services;
hh)    Every library will meet the Birmingham Libraries Children‟s Promise (see
       Appendix B);
ii)    Every library will undertake a programme of Public Library User Surveys in
       accordance with the BVPIs and requirements for national standards. The
       timetables are published and the results and resulting actions made available for
       public scrutiny and comment;
jj)    Libraries will refer people to the library service for housebound people: people in
       residential care; people attending day centres and for people who do not have a
       relative or carer to help them use the library service. This service will operate in
       every constituency according to a service level agreement;
kk)    Libraries will ensure their content on Birmingham.gov.uk is up to date and
       accurate; and
ll)    Constituencies must ensure that professionally qualified librarians are employed
       in each constituency.




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                     CONSTITUENCY SERVICE SPECIFICATION
                        COMMUNITY LIBRARY SERVICES

Library Service Policies

In addition to the core service entitlements, there are a number of policies requiring a
consistent approach city-wide and should not be subject to variation between
constituencies. Constituencies should not unilaterally change policies and conditions
without negotiation. For example:

   Charging policy;
   Standard rate of library fines / overdue charges / hire charges, which are subject to
    annual review;
   Standard charges for Inter Library Loans;
   Standard charges for lost and damaged items;
   Standard joining procedure including proof of name and address for library card
    membership;
   Stock Policy and Stock Management Guidelines;
   Stock to be acquired in line with the Stock Policy;
   Standard loan overdue and defaulting procedures;
   Standard limits on reservations and renewals;
   All items for loan must be available city wide through the reservation service and
    should not be restricted to individual constituencies. In turn, users in every
    constituency will have access to all resources city wide;
   The library service supplies books to other authorities via the Inter Library Loans
    scheme; and
   All items in library stock to be catalogued to service standards (AACR2 level, using
    UKMARC and BL name authority file). Catalogue data, which has been purchased
    from external suppliers to be loaded onto the Galaxy database via Bibliographic
    Services. Dewey Decimal Classification numbers should be provided on catalogue
    data - however, decisions may be determined locally as to whether stock is
    arranged on the shelf using these numbers. Stock to be processed (to NAG -
    National Acquisitions Group standard) for stock management purposes.

There are library specific learning and development packages that set standards for all
staff to promote service wide levels of skills and improvement.

Constituencies will be required to:

   Support the continuation of these standards that address customer service, for
    example BESt Practice (Birmingham Enquiry Standard), Customer Care and
    Equality Development Programme, and the Customer Care Code of Conduct
    (under development);
   Support career development including routes to professional qualifications;
   Enable reasonable release of staff for professional skills update activities;




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                    CONSTITUENCY SERVICE SPECIFICATION
                       COMMUNITY LIBRARY SERVICES

   Participate in staff relief networks to sustain advertised opening hours city wide.
   Constituencies will be required to support a range of service development
    activities;
    - Marketing;
    - Partnership working;
    - Library-related outreach work;
    - Local governance and citizenship through free access to information resources
        and knowledge skills, including electronic (virtual) information services;
    - Raising the profile of reading and literacy; and
    - Basic skills and numeracy

Standards of Service

There is a range of standards with which Constituencies will be required to comply.
These include national generic standards for the library service; other national
standards including those related to national Best Value Performance Indicators
(BVPIs); and local standards and entitlements in terms of both facilities and customer
services.

National Generic Standards

Constituencies will be required to maintain accreditation with the following national
standards;

 Charter Mark - for customer service and consultation excellence;
 UK Online Centres for all libraries;
 Matrix - the national Information, Advice and Guidance Standard - for information
  relating to learning, training and employment;
 Investors in People; and
 Community Legal Service Quality Mark for self-help information.

Annual Service Plan

For each community library Constituencies will provide an annual action plan
reflecting, in addition to local / constituency priorities:

   Government and regional policy;
   Birmingham Libraries strategic priorities in;
   The promotion of reading and informal learning;
   Access to digital skills and services including e-government; and
   Measures to tackle social inclusion build community identity and develop
    citizenship.

Constituencies will be required to maintain a regime of reviewing, monitoring and
forward planning to reflect these priorities.



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                     CONSTITUENCY SERVICE SPECIFICATION
                        COMMUNITY LIBRARY SERVICES

BVPI’s & other Performance Indicators

Birmingham Libraries are required to set targets and report on achievement against
five specific library related BVPI‟s and one LPSA target.

Constituencies must facilitate the city-wide library service target setting and collection
of this information to meet Government deadlines.

Local Service Standards

Constituencies will be required to provide the following for each Community Library:

 Schedule of annual maintenance of buildings and equipment, including routine and
  emergency repairs;
 Cleaning schedules;
 Health & Safety risk assessment process;
 Emergency action plan;
 Service equipment maintenance - photocopying service, electronic tills, fax
  machines, computer equipment (NB: - People‟s Network and Library Management
  System equipment are subject to Service Level Agreements with ICT Systems);
 Disability access - ramps, automatic opening doors, toilet facilities;
 Security of building users and resources;
 Child friendly facilities including breast feeding and nappy changing where
  provided; and
 Administration of library service specific stationery and procedures.

National Public Library Standards

Birmingham Libraries develops and reports on services in line with the Department for
Culture, Media and Sport National Library Standards. There are 18 Public Library
Standards which set targets for the local authority that indicate performance against
the core entitlements that citizens can expect from the library service.

In summary these cover:

   Distance to a static library;
   Opening hours - quantity and convenience;
   Rate of emergency closures;
   Quantity of electronic workstations available;
   Provision of free public internet access;
   Book issue periods;
   Entitlement to borrow items;
   Speed in which requests for books are met;




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                    CONSTITUENCY SERVICE SPECIFICATION
                       COMMUNITY LIBRARY SERVICES

   Visits to the service, both physical and virtual;
   Success rates in obtaining specific books or information;
   User satisfaction with staff knowledge and helpfulness;
   Quantity of items purchased annually; and
   Rates of replenishment of books for loan.

Constituencies must keep and provide information as required in order to demonstrate
achievement of these standards.

New Public Library Standards for 2005 are to be announced.

Professional qualifications are provided by the Chartered Institute of Library and
Information Professionals.

Stock Standards

Library stock should meet standards in the following areas:

   Age of stock;
   Number of loans per volume;
   Percentage of stock on loan;
   Rate of replacement of stock; and
   Shelf choice.

Library stock should be catalogued to AACR2 service standards and processed to
National Acquisition Group standards.

Contracts for the supply of books have been negotiated through the Central Buying
Consortium to ensure high discounts and value for money. Contracts are monitored
by Bibliographic Services. Selection, ordering, and cataloguing are subject to Service
Level Agreements with Bibliographic Services.

Monitoring Arrangements

Constituencies will be required to monitor and demonstrate their compliance with
these standards. This will require:

   Production of an annual Community Library Unit and Stock Plan;
   Collection and regular reporting on specified locally collected management
    information - use of a standard quarterly/ monthly reporting system;
   Financial procedures - adherence to Community Libraries Financial Procedures in
    addition to the City Council‟s financial regulations and Accounting Procedures
    Manual; and
   Participation in the national programme of surveys of library users for adults and
    children in accordance with CIPFA Plus standards.



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                     CONSTITUENCY SERVICE SPECIFICATION
                        COMMUNITY LIBRARY SERVICES


                       Constituency Performance Indicators

                                         Indicator             Constituency Information
                           BVPI 117 - Number of physical        Yes - on basis of library
                           visits per 1000 population to          location rather than
                           public library premises.                customer address.
                           BVPI 118a - The percentage of
                           library users who found a book to           As above.
                           borrow (three yearly).
                           BVPI 118b - The percentage of
                           library users who found the
                                                                       As above.
                           information they were looking for
       BVPI’s/LPSA         (three yearly).
                           BVPI 118c - The percentage of
                           library users who were satisfied
                                                                       As above.
                           with the library overall (three
                           yearly).
                           BVPI 119 - The percentage of
                           residents satisfied with cultural              Yes
                           services (annual Mori survey).
                           LPSA 11b - Number of users of        Yes - on basis of library
                           on-line services in libraries.              location.
                           Opening hours - quantity and         Yes - on basis of library
                           convenience.                                location.
                           Quantity of electronic
                                                                       As above.
                           workstations available.
 National Public Library   Speed in which requests for
                                                                       City-Wide
       Standards           books are met.
                           User satisfaction with staff         Yes - on basis of library
                           knowledge and helpfulness.                  location.
                           Success rates in obtaining
                           specific books or information               As above.
                           (three yearly).
                           Age of stock (five yearly).          Yes - on basis of library
                                                                        location.
                           Number of loans per volume.                 As above.
     Stock Standards       Percentage of stock on loan.                As above.
                           Rate of replacement of stock.               As above.
                           Shelf choice.                               As above.




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                     CONSTITUENCY SERVICE SPECIFICATION
                        COMMUNITY LIBRARY SERVICES

                                                                              Appendix A
Maintaining an Integrated Library Service

Library Service National Framework

There is a statutory requirement to provide a library service. The legislative
framework for Library Services was created by the Public Libraries and Museums Act
1964, under which the local authority is obliged “to provide a comprehensive and
efficient library service for all persons desiring to make use thereof…..” .

The strategic framework for library services is set out in the Department for Culture,
Media and Sport „Framework for the Future - Libraries, Learning and Information in
the Next Decade‟ 2003.

It represents the Government‟s vision for the public library service and library
authorities are required to report on progress in the three activity areas listed.

    “The following three areas of activity should be at the heart of Libraries‟ modern
    mission:

   The promotion of reading and informal learning;
   Access to digital skills and services including e-government; and
   Measures to tackle social inclusion build community identity and develop
    citizenship”.

Mission Statement

Birmingham Libraries Mission Statement - to provide, promote and encourage access
to reading, information, lifelong learning, leisure and cultural activities for everyone.

Learning & Culture Directorate Services

Constituency services contribute to integrated library services city-wide. In addition to
services directly managed by constituencies, the Learning and Culture Strategic
Directorate will provide a range of services and support, as illustrated below:

   The Central Library provides specialist resources and information services of
    national and international renown, and enhances the library service by
    undertaking:

    -   Talks, Displays and touring exhibitions;
    -   Distribution of information materials, including lists of core resources and
        Internet sites directories - for example Community Information, Sports
        Information, Local Government, Europe, Arts; and
    -   Involvement in city wide initiatives;



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                     CONSTITUENCY SERVICE SPECIFICATION
                        COMMUNITY LIBRARY SERVICES

   Some Central Library resources and services are available through Community
    Libraries and electronically via the website;

    -   Business information;
    -   Recorded music;
    -   Childcare Information Bureau updates;
    -   Network and web licences; and
    -   Content development for the website.

   The Mobile Library service has regular timetabled stops in most constituencies in
    areas without a nearby library;

   Library Services at Home provide for people who have mobility problems that
    make visiting a library very difficult, delivering books and other resources to
    individuals and residential homes;

   Schools Library Service;
    - Advisory service;
    - Teachers loan service;
    - Training courses for teachers and school librarians;

   Support from specialist staff
    Children and Young People Services
    - Homework and study support;
    - Support for reading, including specific initiatives / campaigns e.g. Young
       Readers Birmingham, Summer Reading Challenge, National Poetry Day, Black
       History Month;
    - Staff training to meet service wide and local needs;
    - Programmes of activities and events in all libraries for children and families;
    - Under 5‟s services - Bookstart, Words on Wheels;
    - Stories from the Web;

    Reader Development
    - Programmes of stimulating contemporary reading activities and experiences for
       people of all ages;
    - Programmes promoting literacy skills;
    - Programmes that respond to library service city wide initiatives;

  Lifelong Learning
 Informal learning in libraries and access to learning opportunities available through
  tutor-based activities and the Internet;

    Content Development
   Creating and maintaining web content;
   Staff training;



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                     CONSTITUENCY SERVICE SPECIFICATION
                        COMMUNITY LIBRARY SERVICES

   ICT Systems
    - Public Internet provision through the People‟s Network;
    - Library Management System for Book Acquisition; Library Catalogue; and
       lending functions;
    - Development, support and training in these areas;

   Bibliographic Services
    - Stock purchase and expenditure monitoring;
    - Provision of the Library Catalogue;
    - Inter Library Loans;

In addition, a number of operational support services will be provided:

       Mobile Security services, based on flexible rotas;
       Van delivery service between community libraries and Central Library;
       Book recovery and invoicing service for non-returned loans;
       Co-ordination of staff relief networks and supply pool / emergency cover
        (subject to review);
       Library service internal communications;
       Performance co-ordination and monitoring; and
       Capital projects.

Participation in national and city-wide programmes of promotions, events and activities
forms an integral part of the library service, and constituencies are required to respond
where appropriate.        The ability to share expertise and resources between
constituencies and with centrally-managed services is fundamental to the quality of
the city‟s library service. Constituencies are required to allow library staff to work
outside their constituency on city-wide projects benefiting the whole service.




                     CONSTITUENCY SERVICE SPECIFICATION
February 2004                                74
                         COMMUNITY LIBRARY SERVICES

                                                                           Appendix B
Birmingham Libraries Children’s Promise

We Will

 Listen to your comments and tell you how they have helped us improve our
  service.

 Train all our staff to work with children and ensure that all books and other
  materials are chosen by trained staff.

 Spend 24% of our budget targeted at children and young people under 16, as they
  are 24% of Birmingham's population.

 Have an up to date collection of homework books and information and at least one
  computer in every library, especially for children and young people to use after
  school and in the holidays.

 Have, or be able to get you, a wide range of books and information.

 Always buy books and other materials for children and young people that reflect all
  communities across the city.

 Send information about our services to all schools every year and offer them a visit
  from library staff.

 Hold a programme of at least 4 story sessions at every library during the summer
  holidays and at least 10 other story sessions during the year.

 Give every baby a Bookstart book gift at nine months.

 Keep baby changing areas and toilets for children clean and safe.

 Help Mums feel comfortable about breastfeeding and display a "breastfeeding
  welcome" sign in all our libraries.

 Only provide toys and materials that are safe for children to use.


Please tell us if you feel we are not keeping our promise.
Contact a member of Library staff or Patsy Heap, Head of Children‟s, Youth &
Education Services Tel: 0121 303 2418 email: patsyheap@birmingham.gov.uk




February 2004                                75
CONSTITUENCY SERVICE
SPECIFICATION




STREET & TRANSPORTATION
SERVICES




      CAR PARKS
      SCHOOL CROSSING PATROLS
      CONSTITUENCY HIGHWAYS
       SERVICES
      REFUSE COLLECTION, STREET
       CLEANSING & RECYCLING
      PEST CONTROL SERVICES




Agreement

February 2004       76
I agree this service specification for the provision of constituency services for
Street & Transportation Services for 2004/2005.



Signed …………………………………… Cabinet Member for Street &
                      Transportation Services

Signed ……………………………………
Chair, Edgbaston Constituency Committee

Signed ……………………………………
Chair, Erdington Constituency Committee

Signed ……………………………………
Chair, Hall Green Constituency Committee

Signed ……………………………………
Chair, Hodge Hill Constituency Committee

Signed ……………………………………
Chair, Ladywood Constituency Committee

Signed ……………………………………
Chair, Northfield Constituency Committee

Signed ……………………………………
Chair, Perry Barr Constituency Committee

Signed ……………………………………
Chair, Selly Oak Constituency Committee

Signed ……………………………………
Chair, Sparkbrook & Small Heath Constituency Committee

Signed ……………………………………
Chair, Sutton Coldfield Constituency Committee

Signed ……………………………………
Chair, Yardley Constituency Committee




February 2004                             77
                   CONSTITUENCY SERVICE SPECIFICATION
                 LOCAL CAR PARKS - MAINTENANCE & INCOME

Introduction

This specification sets out the standards to be met by the Constituencies in relation to
maintenance and income in respect of local car parks.

It describes the range of services to be provided as well as the quality standards,
which will govern those services.

For Constituencies to deliver these services and standards they will require a range of
professional and technical support services, much of which will be provided from the
Development Directorate. These will include policy and information provision.

Car Park Locations

A list of car parks at which the Services will be undertaken is attached at Appendix A.

Range of Services

The following services will be the responsibility of Constituencies:

Local Car Parks Maintenance

      Maintenance inspections;
      The placing of orders for maintenance works and monitoring of their
       implementation;
      The placing of orders for cleaning and the monitoring of implementation; and
      Accident claims investigation.

Local Car Parks Income

      Responsibility for achieving budget targets; and
      Setting car park tariffs.

Details of the Services to be provided

a) Maintenance Inspections

Frequent inspections of car parks are required to check for damage to the car park
surface, fencing and signs etc. Also the cleanliness of the car park, the state of
landscaped areas, surface markings and the car park lighting must be monitored.

Parking Attendants will continue to report defects that they notice during their patrols,
but this needs to be supported with frequent inspections (including after dark to check
the lighting) by staff specifically tasked with checking for defects.




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A record of the inspections must be kept available for use when investigating accident
claims.

There is also a requirement to undertake inspections of work undertaken to rectify
defects to ensure a satisfactory repair has been made.

b) Maintenance Works

Arrangements must be made to undertake works to rectify any defects that are
identified during inspections or by Parking Attendants or members of the public.

Any defects in respect of the car park surface, fencing and landscaped areas should
be reported to UD for them to arrange for repair works to be undertaken by their
contractors.

c) Signs

Orders for replacement signs should be sent to a private contractor via the GLAMIS
system. There is not currently an approved list of suppliers for car park signs. The
company Hazard Safety Products Limited is used because they are local and provide
a responsive service. Constituencies are free to use alternative suppliers and may
wish to use the services of the Councils sign shop at Thimblemill Lane Depot.

The signs used must comply with the layout and standard adopted at all City Council
car parks. Approval must be obtained from the Highways, Parking Section for the use
of any signs that are in accordance with this standard.

d) Cleaning

Arrangements must be made to undertake cleaning and to monitor the car parks to
ensure the cleaning works are undertaken satisfactorily.

Car park cleaning is currently undertaken on request by what was Environmental and
Consumer Services Department. Due to a limited budget, cleaning is only undertaken
periodically as and when there is an accumulation of litter/rubbish at a car park.

e) Accident Claims

Alleged accidents at Council car parks should be investigated to establish the location
and to report on information that may be useful to the claims handler. This would
include current condition of the car park and recent maintenance history. It is also
necessary to answer questions raised by claims handlers and insurance companies
with a possibility of being required to give evidence in court.




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f) Income

Each constituency will be allocated a net income or net expenditure budget in respect
of car parks within that Constituency. The key-determining factor, which can be
influenced by the Constituency, will be the level of parking charges.

g) Setting Car Park Tariffs

Parking charges were last reviewed in August 2003. There are constraints in respect
of determining parking charges such as the Council‟s Corporate Charging Policy,
demand for parking, alternative parking facilities available etc.

Should the Constituency choose to reduce parking charges or offer free parking, it will
be necessary to find corresponding savings elsewhere within its other Constituency
budgets i.e. non-car parking budgets.

The implementation of increased parking charges requires changes to the Parking
Places Orders. This is a regulatory function and will not be transferred to the
Constituencies. A timetable will be agreed between the Constituencies and Highways
Parking Section for the implementation of tariff increases. The Constituencies will then
obtain the necessary approvals (subject to delegated authority) and notify the
Highways, Parking Section of their proposals in accordance with the agreed timetable.
The statutory procedure, including public consultation will be undertaken by the
Parking Section.

Activities not transferring to Constituencies

The following activities, which will not be transferred to the Constituencies, are
detailed in Appendix B:

      Parking Enforcement - this is a regulatory function;
      Penalty Notice Processing - this is a regulatory function;
      Management of the Pay and Display System - the Parking Enforcement activity
       is reliant on this function and consistency is essential;
      Management of car park assets - assets remain under corporate control. This
       activity could be transferred if this position changes subject to the
       Constituencies or the Local Services Directorate putting in place suitable
       arrangements to undertake this work; and
      Car parks within the Ring Road A4540 together with the multi-storey car parks
       at Victoria Road, Sutton Coldfield and Duchess Road, Edgbaston - originally to
       be externalised, but now subject of an in-house arrangement.




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                LOCAL CAR PARKS - MAINTENANCE & INCOME

Standards of Service

The purpose of the maintenance activities is to ensure a good standard of parking
facility for customers who are paying for the service and also to satisfy the
requirements of Health and Safety and other legislation.

Constituency Performance Indicators

               Indicator                        Constituency Information
Defects remedied within 30 days                           Yes




February 2004                            81
                        CONSTITUENCY SERVICE SPECIFICATION
                      LOCAL CAR PARKS - MAINTENANCE & INCOME

                                                                                Appendix A

    Car Park                                               Special               Ticket
                                            Ward       Circumstances   Spaces   Machines
    Fee Paying Car Parks


    Erdington Constituency


    Church Road No.1, Erdington           Erdington       Leased         63        1
    Church Road No.2, Erdington           Erdington                      39        1
    Hart Road, Erdington                  Erdington                     166        2
    Machin Road, Erdington                Erdington                     40         1

    Edgbaston Constituency


    Attwood House, Harborne                Harborne     Profit Share     43        1
    Metchley Lane/York Street, Harborne    Harborne                      35        1
    York Street, Harborne                  Harborne                      87        2

    Ladywood Constituency


    Adams Street/Richard Street            Nechells                      36        1
    Boulton Road/Soho Road, Handsworth      Soho                         56        1
    Dudley Road                             Soho           FREE          60        -
    Hockley Flyover                         Aston                        50        1
    Hunters Road                            Aston          FREE          32        -
    Waverhill Road, Handsworth              Soho                         32        1
    Witton Road/Manor Road                  Aston                        29        1

    Northfield Constituency


    Church Road, Northfield               Northfield                     30        1
    Lockwood Road, Northfield              Weoley                       22         1
    Ulwine Drive, Northfield               Weoley                       290        2

    Perry Barr Constituency


    Wilton Street/Lozells Road            Handsworth       FREE          9         -

    Selly Oak Constituency


    High Street, Kings Heath               Moseley                       25        1
    Lottie Road, Selly Oak                Selly Oak                      56        1
    Moseley Village                       Moseley                        73        1
    Silver Street, Kings Heath             Moseley     Income Share     114        2




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                      LOCAL CAR PARKS - MAINTENANCE & INCOME


    Car Park                                                            Special               Ticket
                                                      Ward          Circumstances   Spaces   Machines
    Fee Paying Car Parks
    Sparkbrook & Small Heath Constituency


    Barford Street                                  Sparkbrook                        77        1
    Haden Street, Balsall Heath                     Sparkbrook                        36        1
    Leopold Street                                  Sparkbrook                        25        1
    MacDonald Street                                Sparkbrook                        40        1
    Montgomery Street                               Sparkbrook          FREE          70        -
    Oldfield Road, Balsall Heath                    Sparkbrook          FREE          60        -

    Sutton Coldfield Constituency

                                                    Sutton Four
    Anchorage Road, Sutton Coldfield                                                  60        1
                                                       Oaks
    Duke Street, Sutton Coldfield                 Sutton New Hall                     50        1
    Mill Street, Sutton Coldfield                 Sutton New Hall                     22        1
    Reddicroft Lower, Sutton Coldfield            Sutton New Hall                     46        1
    Reddicroft Upper, Sutton Coldfield            Sutton New Hall                     74        1
    South Parade, Sutton Coldfield                Sutton New Hall                    132        2
    Station Street, Sutton Coldfield              Sutton New Hall                    108        2

    Yardley Constituency


    Hob Moor Road                                 Acocks Green                        35        1
    Warwick Road, Acocks Green                    Acocks Green       Profit Share     66        2


                                         TOTALS                                      2,288      39




February 2004                                            83
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                 LOCAL CAR PARKS - MAINTENANCE & INCOME

                                                                            Appendix B

        Activities in Respect of Local Car Parks that will not transfer to the
                          Constituencies on 10 April 2004

The following activities, whilst associated with Local Car Parks, will not be transferred
to the Constituencies on 01 April 2004:

1.     Parking Enforcement

       Management of the Parking Enforcement contract for the provision of Parking
       Attendants and the Vehicle Removal service will continue to be managed by
       the Highways, Parking Section.

2.     Penalty Notice Processing

       The processing of Penalty Charge Notices will continue to be managed by the
       Highways, Parking Section.

3.     Management of the Pay & Display System

       The Parking Enforcement activity is reliant upon the following functions in
       respect of the management of the Pay and Display System and these functions
       will not be localised. These activities will be undertaken by the Highways,
       Parking Section on behalf of the Constituencies.

3.1    Off-street Parking Places Orders

3.1.1 The parking regulations, terms and conditions (including charges) for each car
      park are contained within Parking Places Orders (similar to Traffic Regulation
      Orders). These will be kept up to date in respect of changes in legislation
      together with changes in terms and conditions such as increases in parking
      charges.

3.1.2 The Parking Places Orders are an essential tool in respect of the enforcement
      activity and are used by the National Parking Adjudication Service when
      considering appeals from people who have received Penalty Charge Notices.
      Consistency and accuracy are of paramount importance.

3.1.3 There is a statutory procedure, which has to be followed in order to make any
      changes to the Parking Places Orders. This process includes consultation with
      the public and the police.




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                  LOCAL CAR PARKS - MAINTENANCE & INCOME

3.1.4 On receipt of proposals from Constituencies, the Highways, Parking Section will
      produce the Cabinet Member report recommending proposed new charges,
      undertake the consultation, respond to any comments received and report back
      any objections to Cabinet. The Highways, Parking Section will also arrange for
      the Parking Places Orders to be amended and for the signs and ticket
      machines to be updated for the new parking charges on the implementation
      date.

3.2    Ticket Machine Maintenance

3.2.1 The Pay and Display ticket machines will be checked frequently by Parking
      Attendants visually and by use of a special device for obtaining test tickets.

3.2.2 The ticket machines will be maintained by a contractor who also maintains the
      Council‟s city centre car park ticket machines and on-street ticket machines
      under a maintenance contract (copy attached). This contract includes routine
      quarterly service visits, fitting of tickets and rectification of faults. There will be
      additional costs in respect of vandalism, which are not included in the contract.

3.2.3 The Highways, Parking Section will manage the maintenance contract, dealing
      with invoices and any contract performance issues as necessary.

3.3    Ticket Machine Fault Record

3.3.1 The Highways, Parking Section will maintain a comprehensive ticket machine
      fault record not only for assessing performance of the machines and the
      maintenance contractor, but also for use by the Penalty Notice Processing staff
      dealing with Representations in respect of Penalty Charge Notices. This
      information may also be required by the National Parking Adjudication Service
      when dealing with parking appeals.

3.4    Refunds of Money Lost in Ticket Machines

3.4.1 The Highways, Parking Section will process requests for refunds of money lost
      in ticket machines. Requests will be investigated using the ticket machine fault
      record and the audit records held by the cash collection team.

3.5    Procurement of Ticket Stocks

3.5.1 Tickets for use in Pay and Display ticket machines are purchased under a
      contract that covers all of the Council‟s ticket machines including the car park
      and on-street machines in the city centre. The current arrangement enables the
      Council to get a proportion of the tickets free of charge by allowing advertising
      on the reverse of the tickets.

3.5.2 The Highways, Parking Section will manage the ticket supply contract, dealing
      with invoices and any contract performance issues as necessary.


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                 LOCAL CAR PARKS - MAINTENANCE & INCOME

3.5.3 The Highways, Parking Section will deal with the authorisation process in
      respect of advertising copy.

3.5.4 The Highways, Parking Section will ensure there are always sufficient tickets in
      stock to fill the ticket machines.

3.6    Collection of Cash from Ticket Machines

3.6.1 The collection of cash from ticket machines is undertaken by a small team of
      staff in Highways, Finance (part of Development Management Services). The
      process includes the collection, counting and banking of cash from all of the
      Council‟s ticket machines (including on-street machines). The team has
      vehicles specially adapted for the safe transport of cash and they also have
      cash counting machines. The counting is undertaken in a secure environment
      with a vault for the storage of cash prior to banking.

3.6.2 The Cashier will keep a record of machine takings compared to audits for use
      in connection with refund requests and Representations /appeals in respect of
      Penalty Charge Notices.

3.7    Customer Contact

3.7.1 The contact telephone number on the car park signs is the same number used
      at city centre car parks and on-street machines and is used by customers to
      report problems with ticket machines, other car park related issues and is also
      sometimes the first point of contact in respect of Penalty Notice appeals (the
      Councils Control Centre number is also given for use outside of normal office
      hours).

3.7.2 The Highways Parking Section will manage this activity.

4.     Local Car Parks - Management of Assets

       The current position in Phase 1 is that assets remain under Corporate Control.
       However, this may be reviewed when Constituencies are fully established. If
       control passes across then the asset management function will have to be
       transferred. However, initially this activity will continue to be managed centrally.




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                     CONSTITUENCY SERVICE SPECIFICATION
                   LOCAL CAR PARKS - MAINTENANCE & INCOME

4.1    General Asset Management

4.1.1 The Highways, Parking Section will contribute to the annual Corporate Asset
      Management Plan, which will include dealing with the following general
      property activities in relation to car park assets:

          Planned maintenance programme;
          Assessments in relation to corporate objectives and Community Strategy;
          Service plan;
          Service improvement plan;
          Consultation;
          Management of Data;
          Performance measurement;
          Suitability Assessments (includes legislation such as Disability
           Discrimination, Community Safety, Asbestos, Health and Safety and
           statutory testing of plant and equipment);
          Sufficiency assessment; and
          Energy conservation.

4.2    Lease/Profit Share Arrangements

4.2.1 Some of the car parks are not owned by the Council and are operated under a
      lease or profit share arrangement.

4.2.2 Highways, Parking Section will manage these agreements to ensure that the
      terms of the agreements are being met, and rent invoices are processed.

4.2.3 In respect of profit share arrangements, Highways, Parking Section will
      document an analysis of income and expenditure (direct and indirect) and
      assess the amount of profit to be paid each year to the land owner. This will be
      completed by the deadlines identified in the agreements.

4.3    Utilities

4.3.1 Highways, Parking Section will monitor the amounts of payments in respect of
      water services (drainage) and electricity in order to identify any inconsistencies
      and in particular whether the amounts are greater than should be expected.
      This will identify any problems/faults with supply meters and assist with
      identifying areas where energy efficiency measures need to be identified.

4.3.2 Highways, Parking Section will maintain a schedule of un-metered electricity
      supplies to ticket machines and car park lighting for use by the electricity
      supplier in assessment of annual charges.




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4.4    Budget Management

4.4.1 Highways, Parking Section will monitor expenditure (includes maintenance
      costs, utility charges, Business Rates, rents and internal charges) and this will
      be compared against the income received on a site by site basis in order to
      assess whether each car park is operating on a self financing basis.

4.4.2 In some cases it may be necessary to consider alternative funding sources
      where expenditure exceeds income or where income is below budget targets. It
      may also be necessary (particularly where usage reduces significantly) to
      consider closing the car park. Highways, Parking Section will make appropriate
      recommendations to the Constituencies.

4.5    Community Safety

4.5.1 Highways, Parking Section have established links with local police to provide
      information on the level of auto-crime occurring at car parks.

4.5.2 Highways, Parking Section will analyse the information on a monthly basis
      (subject to timely receipt of the information from the Police) and provide
      information to the Constituencies on levels of auto-crime and any trends
      identified. This will help to determine what, if any, measures need to be
      introduced at car parks to tackle crime. This would include improved lighting
      and CCTV and ultimately a package of improvements that will enable the car
      park to be accredited under the ACPO car park award scheme.

4.6    New Car Parks

4.6.1 When sites are identified either by Economic Development or observation the
      Highways, Parking Section will assess the sites for the possible introduction of
      Pay and Display parking. This includes work necessary in respect of Resolution
      16047 of the City Council on 9 January 2001.

4.6.2 The Highways, Parking Section will project manage the introduction of new car
      parks at sites considered suitable, including the introduction of a new Parking
      Places Order and laying out the site as a car park.

4.7    Season Tickets

4.7.1 Until arrangements are established within the Constituencies for the sale of car
      park season tickets, this activity will be undertaken by the Highways, Parking
      Section.




February 2004                               88
                    CONSTITUENCY SERVICE SPECIFICATION
                        SCHOOL CROSSING PATROLS

Introduction

School Crossing Patrol Wardens are in Phase 1 services to be devolved to the 11
Constituencies. This paper identifies the functions that will need to be undertaken at a
local level.

Services to be Provided

Constituencies will be required to operate School crossing patrol sites during term
time at the locations and times specified in appendix A.

The authority to authorise new sites and seek approval to discontinue sites is also
devolved to the Constituencies:

 Requests for new sites will require the site to have a pedestrian / vehicle count to
  establish if it meets the criteria for the provision of a School crossing patrol.

 The School Crossing Patrol criteria uses the PV2 formula as its basis (P =
  Pedestrians V = Vehicles).

 The constituency director will have delegated powers to authorise new sites that
  meet the criteria, subject to available budget.

 To discontinue an existing site chair of constituency / constituency director
  approval will be required.

Central Support

To support the Constituencies - and for an initial period of 2004/05 - Ladywood
Constituency will manage the following functions:

 Recruitment - place adverts in local press, distribute leaflets to schools etc.
  arrange pre employment medicals,

 Emergency Cover - emergency cover coordination for sickness absence of
  regular staff by standby wardens. Office manned 0700 hrs until 1700 hrs.

 Supervision - supervise the duties of the School crossing patrols, visit each site
  every two weeks carry out return to work and notification of concern interviews

 Health & Safety - site risk assessments, assist with accident investigations and
  instruct patrols on Health & Safety issues.

 Induction - visit new patrols at home to issue uniform and go through induction
  process, on site training




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                       SCHOOL CROSSING PATROLS

 Annual Training - Prepare and arrange the appropriate level of training for the
  patrols.

 Customer Liaison - prepare and deliver road safety talks to Schools, playgroups
  etc. provide road safety literature to interested parties

 Wages - update weekly HRIS database with sickness records send computerised
  payroll messages.

 Stores - issue uniform and equipment to patrols in accordance with controls laid
  down, order uniform etc. from appropriate suppliers.

Special Conditions for Supervision

 Hours of duty will be between 07:00 hours and 17:00 hours - to assist with
  emergency cover coordination.

 All annual leave to be taken within the School holidays.

Constituency Performance Indicators

                Indicator                         Constituency Information
% Of patrol sessions that are missed.                         Yes
Other Performance Indicators to be determined by current service review.




February 2004                              90
                                   CONSTITUENCY SERVICE SPECIFICATION
                                       SCHOOL CROSSING PATROLS
                                                                                             Appendix A
          School Name                    Road/Street                   Patrol Area               Constituency

       Cottesbrooke Junior               Yardley Road                At Beeches Road                Yardley
    Hobmoor Junior & Infant               Wash Lane                 At Hob Moor Road                Yardley
    Hobmoor Junior & Infant            Hob Moor Road                  At Hythe Grove                Yardley
    Holy Souls Junior & Infant          Warwick Road              Near Dudley Park Road             Yardley
      Redhill Junior & Infant           Coventry Road                  Redhill Road                 Yardley
      Redhill Junior & Infant           Coventry Road                 At Redhill Road               Yardley
      Redhill Junior & Infant           Coventry Road                 At Kings Road                 Yardley
      Redhill Junior & Infant            Kings Road                 At Coventry Road                Yardley
St Bernadette's RC Junior & Infant      Millhouse Road              At Hob Moor Road                Yardley
St Bernadette's RC Junior & Infant     Hob Moor Road                At Millhouse Road               Yardley
          Yardley Junior                 Church Road                 At Harvey Road                 Yardley
          Yardley Junior                 Harvey Road                 At Church Road                 Yardley
         Anglesey Junior                Nursery Road                At Anglesey Street             Ladywood
   Aston Tower Junior & Infant            Park Lane               At Upper Sutton Street           Ladywood
   Aston Tower Junior & Infant           Victoria Road            At Upper Sutton Street           Ladywood
  Aston Towers Junior & Infant        Upper Sutton Street           Near Gillespie Croft           Ladywood
      Lozells Junior & Infant           Wheeler Street               At Gerrard Street             Ladywood
      Lozells Junior & Infant           Clifford Street           Near Porchester Drive            Ladywood
   Manor Park Junior & Infant            Church Lane                At Sycamore Road               Ladywood
 Mansfield Green Junior & Infant         Witton Road                  At Albert Road               Ladywood
   Prince Albert Junior & Infant          High Street               Near Potters Lane              Ladywood
   Prince Albert Junior & Infant         Witton Road                At Prestbury Road              Ladywood
    St Frances Junior & Infant          Nursery Road                   At Villa Street             Ladywood
  St Francis RC Junior & Infant          Nursery road              At Broughham Street             Ladywood
   St Georges Junior & Infant        New John Street West            At Hospital Street            Ladywood
   St Georges Junior & Infant        New John Street West             Hospital Street              Ladywood
         William Cowper                   Park Lane                 Near Selston Road              Ladywood
 William Cowper Junior & Infant         Summer Lane              At William Cowper School          Ladywood
    Yew Tree Junior & Infant             Witton Road                  At Manor Road                Ladywood
   Heathmount Junior & Infant            Mary Street                Hampden Retreat          Sparkbrook / Small Hth
          Hillcrest Girls              West Boulevard            North of Stonehouse Lane         Edgbaston
       Hillcrest Secondary             Stonehouse Lane       At Hillcrest Secondary School        Edgbaston
     Nonsuch Junior & Infant            Clapgate Lane                 Near Parkside               Edgbaston
   St Michaels Junior & Infant          Scotland Lane              At St Michaels School          Edgbaston
   St Michaels Junior & Infant          Genners Lane                  At Jiggins Lane             Edgbaston
   St Michael's Junior & Infant           Field Lane                At Nantmel Grove              Edgbaston
   St Peters RC Junior & Infant           Wood Lane                    At Field Lane              Edgbaston




     February 2004                                          91
                                CONSTITUENCY SERVICE SPECIFICATION
                                    SCHOOL CROSSING PATROLS

        School Name                   Road/Street                         Patrol Area               Constituency

St Peter's RC Junior & Infant          Adams Hill                   At St Peter's RC School          Edgbaston
Woodcock Hill Junior & Infant       Long Nuke Road         At Long Nuke Road (Opp Playing Fields)    Edgbaston
Woodcock Hill Junior & Infant        Woodcock Lane                     At Hillwood Road              Edgbaston
  Woodgate Junior & Infant             Wood Lane                         At Adams Hill               Edgbaston
       Billesley Junior               Trittiford Road               North of Holbrook Road           Hall Green
Highters Heath Junior & Infant        School Road                  Near Highters Heath Lane          Hall Green
Highters Heath Junior & Infant     Highters Heath Lane                Near School Road               Hall Green
  Hollywood Junior & Infant           Maypole lane                  At Highters Heath Lane           Hall Green
  Hollywood Junior & Infant        Highters Heath Lane                At Pickenham Road              Hall Green
    Our Lady of Lourdes               Trittiford Road              North of Chinn Brook Road         Hall Green
    Wheelers Lane Junior              Haunch Lane                       At Taylor Road               Hall Green
        Yardley Wood                  School Road                   East of Patricia Avenue          Hall Green
      Bournville Junior               Linden Road                    At Woodbrooke Road              Selly Oak
      Bournville Junior               Linden Road                     At Sycamore Road               Selly Oak
      Bournville Junior            Woodbrooke Road                     Near Linden Road              Selly Oak
       Colmore Junior                Vicarage Road                    Near Colmore Road              Selly Oak
  Cotteridge Junior & Infant         Pershore Road            At Breedon Road - Frances Road         Selly Oak
         St Joseph's                 Selly Oak Road                Outside St Josephs School         Selly Oak
St Josephs RC Junior & Infant        Northfield Road                    At Station Road              Selly Oak
St Josephs RC Junior & Infant         Linden Road                      At Franklin Road              Selly Oak
   Stirchley Junior & Infant         Pershore Road                      Hazelwell Road               Selly Oak
  Bells Farm Junior & Infant           Bells Lane                     At Brockworth Road             Hall Green
    Broadmeadow Junior             Monyhull Hall Road                  East of Bells Lane            Hall Green
       Colmore Junior                 Howard Road                      At Colmore Road               Hall Green
       Colmore Junior                  Grove Road                      At Tenbury Road               Hall Green
   Colmore Junior & Infant           Vicarage Road                     At Cartland Road              Hall Green
   Grendon Junior & Infant         Alcester Road South                North of Broad Lane            Hall Green
   Grendon Junior & Infant         Alcester Road South               Near Glenhavon Road             Hall Green
  Pineapple Junior & Infant       Allens Croft Road East              Off Dawberry Road              Hall Green
    Sir Theodore Pritchett             Bells Lane          At Pennyacre Road - Manningford Road      Hall Green
 Woodthorpe Junior & Infant         Brandwood Road                   At Woodthorpe Road              Hall Green
 Woodthorpe Junior & Infant         Woodthorpe Road                 Near Brandwood Road              Hall Green
  Chad Vale Junior & Infant           Nursery Road                   At Chad Vale School             Edgbaston
 Convent of The Holy Child           Sir Harry's Road           At Convent of the Holy Child         Edgbaston
  Lee Bank Junior & Infant           Pershore Road                        At Bellevue                Edgbaston
   Osborne Junior & Infant           Osborne Road                       At Station Road              Erdington
   Osborne Junior & Infant          Station Road East                  Of Gravelly Lane              Erdington




   February 2004                                              92
                                 CONSTITUENCY SERVICE SPECIFICATION
                                     SCHOOL CROSSING PATROLS

        School Name                    Road/Street                    Patrol Area                Constituency

    Osborne Junior & Infant           Station Road                 At Osborne Road                 Erdington
    Osborne Junior & Infant           Gravelly Lane              North of Station Road             Erdington
    Osborne Junior & Infant           Gravelly Lane              South of Station Road             Erdington
    Osborne Junior & Infant         Orphanage Road                 At Edwards Road                 Erdington
     Queensbury Special              Wood End Road               At Queensbury School              Erdington
         St Barnabus                   Spring Lane                  Near Fern Road                 Erdington
St Peter & St Paul RC Junior &
                                        Holly Lane             North Of Kingsbury Road             Erdington
            Infant
   St Peters & St Pauls RC           Kingsbury Road                  At Holly Lane                 Erdington
         Yenton Junior                  Holly Lane                At Orphanage Road                Erdington
         Yenton Junior                 Sutton Road                At Silverbirch Road              Erdington
         Yenton Junior                Chester Road                At Orphanage Road                Erdington
    Yenton Junior & Infant          Orphanage Road               Near Silverbirch Road             Erdington
    Yenton Junior & Infant            Chester Road                At Pitts Farm Road               Erdington
     Acocks Green Junior              Westley Road        At Warwick Road - Shirley Road     Sparkbrook / Small Hth
          Holy Souls                  Warwick Road                 At Mallard Close          Sparkbrook / Small Hth
  Lakey Lane Junior & Infant           Lakey Lane                 At Sleadford Road          Sparkbrook / Small Hth
   Oaklands Junior & Infant           Dolphin Lane        Outside Oaklands Junior & Infant   Sparkbrook / Small Hth
   Oaklands Junior & Infant        Olton Boulevard East             At Dolphin Lane          Sparkbrook / Small Hth
           Yarnfield                 Tynedale Road               Olton Boulvard West         Sparkbrook / Small Hth
   Yarnfield Junior & Infant        Fox Hollies Road               At Mayfied Road           Sparkbrook / Small Hth
   Yarnfield Junior & Infant         Reddings Lane             Near Olton Boulevard west     Sparkbrook / Small Hth
   Yarnfield Junior & Infant           Spring Road              At Olton Boulevard West      Sparkbrook / Small Hth
   Yorkmead Junior & Infant         Shaftsmoor Lane                 At Russell Road          Sparkbrook / Small Hth
    Chilcote Junior & Infant        Newborough Road                At Baldwins Lane               Hall Green
    Chilcote Junior & Infant          Baldwins Lane            At Chilcote Junior & Infant        Hall Green
       Hall Green Infant              Stratford Road              Near Hamlet Road                Hall Green
       Hall Green Infant              Stratford Road              At Petersfield Road             Hall Green
       Hall Green Junior            Fox Hollies Road                At Hamlet Road                Hall Green
   Hall Green Junior & Infant         Highfield Road               At Stratford Road              Hall Green
St Ambrose Barlow RC Junior &                                  Between Stratford Road &
                                      Shirley Road                                                Hall Green
            Infant                                                 Temple Avenue
   Yorkmead Junior & Infant          Cateswell Road                  At York Road                 Hall Green
   Yorkmead Junior & Infant           Stratford Road                 At York Road                 Hall Green
   Heathfield Junior & Infant        Heathfield Road                 At Finch Road                 Perry Barr
  Holy Trinity Junior & Infant      Westminster Road               At Havelock Road                Perry Barr
Sacred Heart RC Junior & Infant        Trinity Road              At Earlsbury Gardens              Perry Barr
   St Clares Junior & Infant         Church Hill Road               At Robert Road                 Perry Barr
   St Mary's Junior & Infant         Wellington Road            At Upper Grosvenor Rd              Perry Barr
   St Mary's Junior & Infant         Hamstead Road               Near St Mary's School             Perry Barr



    February 2004                                         93
                                  CONSTITUENCY SERVICE SPECIFICATION
                                      SCHOOL CROSSING PATROLS

         School Name                    Road/Street                      Patrol Area                   Constituency

   St Mary's Junior & Infant          Church Hill Road              Near Maxwell Avenue                 Perry Barr
    Welford Junior & Infant           Hamstead Road                   At Broughton Road                 Perry Barr
      Westminster Junior             Westminster Road               Near Livingstone Road               Perry Barr
      Westminster Junior              Heathfield Road                At Westminster Road                Perry Barr
        Harborne Junior               Wentworth Road                  Near Station Road                 Edgbaston
   Harborne Junior & Infant         Harborne High Street            Near Greenfield Road                Edgbaston
  St Marys RC Junior & Infant       Harborne Park Road                  At Vivian Road                  Edgbaston
        St Peters Junior                 War Lane                      At Fellows Lane                  Edgbaston
        St Peters Junior             Old Church Road                 At St Peters School                Edgbaston
   St Peters Junior & Infant        Harborne Park Road               At Old Church Road                 Edgbaston
         Audley Junior                 Audley Road                    Near Church Lane                  Hodge Hill
        Bromford Junior               Bromford Road                  At Brockhurst Road                 Hodge Hill
  Colebourne Junior & Infant          Stechford Road               Near Southborne Avenue               Hodge Hill
      Kings Heath Junior              Valentine Road                 Near Mount Pleasant                Selly Oak
      Kings Heath Junior                Poplar Road                 At Kings Heath School               Selly Oak
      Kings Heath Junior                High Street                    At Poplar Road                   Selly Oak
     Broadmeadow Junior                  Bells Lane        East of Parsons Hill - Monyhull Hall Road    Selly Oak
 Kings Norton Junior & Infant       Pershore Road South                 At Wharf Road                   Selly Oak
 Kings Norton Junior & Infant           Wharf Road                 At Pershore Road South               Selly Oak
  Primrose Hill Junior & Infant         Primrose Hill      South of Shannon Road - Sisefield Road       Selly Oak
       West Heath Infant               Redditch Road                  At Glenwood Road                  Selly Oak
     Wychall Farm Junior               Wychall Road                  At Staplelodge Road                Selly Oak
     Birches Green Junior             Kingsbury Road                   At Fir Tree Road                 Erdington
     Gunter Junior & Infant            Tyburn Road                    Near Eaton Grove                  Erdington
     Gunter Junior & Infant            Chester Road                    At Gunter Road                   Erdington
      Braidwood Special             Perry Common Road            At Braidwood Special School            Erdington
   Kings Rise Junior & Infant           Kings Road                     At Finchley Road                 Erdington
   Kingsland Junior & Infant         Kingstanding Road           Near George Frederick Road             Erdington
  Kingsthorne Junior & Infant        Kingstanding Road                 At Hotspur Road                  Erdington
   Marsh Hill Junior & Infant            Marsh Hill                   Marsh Hill School                 Erdington
St Margaret & Mary RC Junior &
                                    Perry Common Road               At St Margaret & Mary               Erdington
             Infant
      Underwood Special                College Road                   At Dovedale Road                  Erdington
 Warren Farm Junior & Infant           College Road                   At Dovedale Road                  Erdington
    Ridpool Junior & Infant            Gressel Lane                 Near Heynesfield Road               Hodge Hill
    Barford Junior & Infant          Icknield Port Road               Near Gillott Road                 Ladywood
   City Road Junior & Infant             City Road                 Outside City Road School             Ladywood
   City Road Junior & Infant         Rotten Park Road                At Cavendish Road                  Ladywood
   City Road Junior & Infant          Cavendish Road                  At Algernon Road                  Ladywood




    February 2004                                             94
                               CONSTITUENCY SERVICE SPECIFICATION
                                   SCHOOL CROSSING PATROLS

        School Name                  Road/Street                   Patrol Area           Constituency

George Dixon Junior & Infant          City Road                Near Bernard Road          Ladywood
  Oratory RC Junior & Infant      Icknield Port Road           At Monument Road           Ladywood
  St Georges Junior & Infant       Monument Road             At Plough & Harrow Road      Ladywood
   St Lukes Junior & Infant       Belgrave Middleway            At St Lukes School        Ladywood
   St Lukes Junior & Infant         Sherlock Street               At Hope Street          Ladywood
    Cofton Junior & Infant          Grovelly Lane                At Wooton Road           Northfield
    Colmers Farm Junior           Bristol Road South         At Colmers Farm School       Northfield
  colmers farm school junior         Rubery Lane                 At Frogmill Road         Northfield
      Rednal Hill Junior          Leach Green Lane               At Quarry Walk           Northfield
      Rednall Hill Junior          Edgewood Road                At Ormscliffe Road        Northfield
St Columba RC Junior & Infant     Bristol Road South           West Of Lickey Road        Northfield
St Columba RC Junior & Infant        Lickey Road              At St Columba School        Northfield
    Lyndon Green Junior             Barrows Lane                Near Brays Road            Yardley
  King David Junior & Infant        Alcester Road              At King David School       Selly Oak
     Kings Heath Junior              Poplar Road                At Valentine Road         Selly Oak
     Moor Green Junior             Moor Green Lane                At Dads Lane            Selly Oak
     Moor Green Junior                Dad's Lane               At Moor Green Lane         Selly Oak
   Moseley Junior & Infant           Oxford Road                 At School Road           Selly Oak
   Park Hill Junior & Infant      Alcester Road North              Off Park Hill          Selly Oak
  Queensbridge Secondary          Alcester Road North        Off Queensbridge Road        Selly Oak
 St Bernards Junior & Infant      Wake Green Road             Near Springifled Road       Selly Oak
    Wheelers Lane Junior          Wheeler Lane East           Off Chesterwood Road        Selly Oak
    Wheelers Lane Junior            Wheelers Lane               At Portman Road           Selly Oak
       Adderley Junior                Ash Road                  At Adderley Road          Ladywood
   Adderley junior & Infant           Ash Road                    At Arden Road           Ladywood
   Adderley junior & Infant          Arden Road                    At Ash Road            Ladywood
   Cromwell Junior & Infant          Rocky Lane                 At Cromwell Street        Ladywood
 Leigh Road Junior & Infant       Aston Church Road           North of Warren Road        Ladywood
   Nechells Junior & Infant       Nechells Park Road              At Eliot Street         Ladywood
  Rosary RC Junior & Infant         Pretoria Road              At Cherrywood Road         Ladywood
  Rosary RC Junior & Infant          Bridge Road               Near Parkfield Road        Ladywood
   Shaw Hill Junior & Infant       Alum Rock Road               At Anthony Road           Ladywood
   Shawhill Junior & Infant         Anthony Road                At Shawhill School        Ladywood
         St Clements                  Holborn Hill                At Cook Street          Ladywood
 St Clements Junior & Infant      Nechells Park Road             At Butlin Street         Ladywood
   St Lukes Junior & Infant        Nechells Parkway               Melvina Road            Ladywood
   St Vincents RC Junior &          Vauxhall Road               At Vauxhall Place         Ladywood
    Albert Bradbeer Junior         Longbridge Lane      At Turves Green - Coombes Lane    Northfield




   February 2004                                        95
                                 CONSTITUENCY SERVICE SPECIFICATION
                                     SCHOOL CROSSING PATROLS

          School Name                    Road/Street                      Patrol Area                   Constituency

      Albert Bradbeer Junior            Turves Green                South of Culmington Road             Northfield
      Albert Bradbeer Junior           Longbridge Lane      At Albert Bradbeer Junior & Infant School    Northfield
      Cofton Junior & Infant           Longbridge Lane                  At Nuthurst Road                 Northfield
      Ley Hill Junior & Infant       Frankly Beeches Road              Near Hanging Lane                 Northfield
     Meadows Junior & Infant              Tessal Lane                 At Bristol Road South              Northfield
                                       Frankley Beeches
            St Brigids                                               At St Brigids RC School             Northfield
                                               Road
St John Fishers RC Junior & Infant         Lilley Lane                At Alvechurch Road                 Northfield
    St Joseph's RC Combined             Bunbury Road                     At Popes Lane                   Northfield
       St Laurence Junior              Woodland Road                    At Bunbury Road                  Northfield
       St Laurence Junior               Bunbury Road                    At Church Road                   Northfield
       St Laurence Junior                Church Road                    At Bunbury Road                  Northfield
   St Laurence Junior & Infant         Great Stone Road                 At Church Road                   Northfield
   St Laurence Junior & Infant         Woodland Road                    At Norman Road                   Northfield
       St Lawrence Junior               Bunbury Road           At Woodlands Road / Innage Road           Northfield
        West Heath Infant                Redhill Road                   At Rednal Road                   Northfield
       West Heath Infants                Rednal Road                 At West Heath School                Northfield
West Heath Nursery Junior & Infant     West Heath Road          At The Fordrough - Fairfax Road          Northfield
    Gleanmead Junior & Infant          Old Oscott Lane                Near Aldridge Road                 Perry Barr
    Glenmead Junior & Infant            Aldridge Road               Outside Glenmead School              Perry Barr
    Great Barr Junior & Infant          Aldridge Road                    At Dyas Road                    Perry Barr
    Greenholm Junior & Infant         Kingstanding Road               At Greenholm Road                  Perry Barr
        Greenholm Road                 Greenholm Road               Near Kingstanding Road               Perry Barr
     Hawthorn Junior & Infant           Hawthorn Road          Outside Hawthorn Junior & Infants         Perry Barr
     Hawthorn Junior & Infant            College Road             Outside College High School            Perry Barr
   Maryvale RC Junior & Infant        Kingstanding Road                 At Old Oscott Hill               Perry Barr
    Sundridge Junior & Infant            Kings Road                     At Queslett Road                 Perry Barr
          Calshot Junior              Cardington Avenue                Near Calshot Road                 Perry Barr
    Dorrington Junior & Infant           Rocky Lane                       At Tower Hill                  Perry Barr
      Perry Beeches Junior              Beeches Road                  Near Wingfield Road                Perry Barr
    Whitecrest Junior & Infant          Queslett Road                   At Sundial Lane                  Perry Barr
      Four Dwellings Junior           Quinton Road West             At Four Dwellings School             Edgbaston
       Our Lady Of Fatima             Hagley Road West          At West End of Lightwoods Park           Edgbaston
     Quinton Junior & Infant             Stoney Lane                  At Hagley Road West                Edgbaston
     Quinton Junior & Infant          Hagley Road West                West of Stoney Lane                Edgbaston
   Woodhouse Junior & Infant           Ridgeacre Road                   At Quinton Lane                  Edgbaston
   Woodhouse Junior & Infant            West Boulevard                 Near Firsby Road                  Edgbaston




     February 2004                                             96
                                   CONSTITUENCY SERVICE SPECIFICATION
                                       SCHOOL CROSSING PATROLS

          School Name                   Road/Street                   Patrol Area         Constituency

    Woodhouse Junior & Infant          West Boulevard             At Ridgeacre Road        Edgbaston
                                      Handsworth Wood
  Cherry Orchard Junior & Infant                                  At Devonshire Road       Perry Barr
                                           Road
         Grestone Junior                Friary Road                Grestone Avenue         Perry Barr
      Rookery Road Junior               Rookery Road               Near Mervin Road        Perry Barr
 St Augustines RC Junior & Infant        Oxhill Road              Near Sandwell Road       Perry Barr
     St James Junior & Infant          Sandwell Road            Outside St James School    Perry Barr
     St James Junior & Infant            Island Road               At Sandwell Road        Perry Barr
     Wattville Junior & Infant         Holyhead Road               At Wattville Road       Perry Barr
   Wilkes Green Junior & Infant         Rookery Road               Near Albert RoOD        Perry Barr
       Collingwood Special             Oak Tree Lane             West of Langleys Road     Selly Oak
    Raddlebarn Junior & Infant        Raddlebarn Road             At Grisethorpe Road      Selly Oak
   St Brigids RC Junior & Infant      Bristol Road South          At Great Stone Road      Selly Oak
           St Edwards                  Selly Park Road             Greenlands Road         Selly Oak
  St Edwards RC Junior & Infant        Pershore Road               At Dogpool Lane         Selly Oak
  St Edwards RC Junior & Infant       Raddlebarn Road             At Teignmouth Road       Selly Oak
     St Mary's Junior & Infant          Gibbons Road               At Lodge Hill Road      Selly Oak
    Brownmead Junior & Infant             Heathway               At Brownmead School       Hodge Hill
Guardian Angels RC Junior & Infant       Hurst Lane              At Packington Avenue      Hodge Hill
        Hallmoor Special              Kitts Green Road               At Lea Village        Hodge Hill
        Hallmoor Special                  Meadway                   At Gossey Lane         Hodge Hill
    Heathlands Junior & Infant        Heathland Avenue              Near Heathway          Hodge Hill
  Our Lady's RC Junior & Infant         St Giles Road           West of Mackadown Lane     Hodge Hill
      Ridpool Junior & Infant           Leaford Road             At Wychbold Crescent      Hodge Hill
   Ridpool Road Junior & Infant        Crossfield Road            At Kitts Green Road      Hodge Hill
      Ridpool Road School             Kitts Green Road             At Crossfield Road      Hodge Hill
    Shirestone Junior & Infant         East Meadway             At Sheldon Hall Avenue     Hodge Hill
    Shirestone Junior & Infant          St Giles Road             At Shirestone Road       Hodge Hill
        Blakenhale Junior            Garretts Green Lane           At Mickleton Road        Yardley
        Blakenhale Junior            Sheldon Heath Road            At Brindley Road         Yardley
    Elms Farm Junior & Infant           The Radleys               At Elmstead Avenue        Yardley
       Lyndon Green Junior              Barrows Lane               At Wensley Road          Yardley
        Mapledene Junior              Mapledene Road            Near Cranes Park Road       Yardley
    Sheldon Heath Secondary          Sheldon Heath Road            At Kenmore Road          Yardley
 St Thomas Moores RC Junior &
                                        Church Road              At Cranes Park Road        Yardley
               Infant
     Stanville Junior & Infant          Church Road                At Stanville Road        Yardley




     February 2004                                         97
                                 CONSTITUENCY SERVICE SPECIFICATION
                                     SCHOOL CROSSING PATROLS

        School Name                    Road/Street                  Patrol Area                   Constituency

    Stanville Junior & Infant          Brays Road              Near Stanville School                 Yardley
Bordesley Green Junior & Infant      Bordesley Green           Near Drummond Road             Sparkbrook / Small Hth
      Marlborough Junior               Green Lane                 At Imperial Road            Sparkbrook / Small Hth
       Old Know Junior                Old Know Road           Outside Old Know Junior         Sparkbrook / Small Hth
   Somerville Junior & Infant        Somerville Road              At Charles Road             Sparkbrook / Small Hth
      St Benedicts Junior            Somerville Road           At St Benedicts Road           Sparkbrook / Small Hth
      St Benedicts Junior             Coventry Road              At Oldknow Road              Sparkbrook / Small Hth
       Starbank Annexe                Hobmoor Road             Near Fosbrooke Road            Sparkbrook / Small Hth
   Starbank Junior & Infant          Hob Moor Road               At Starbank Road             Sparkbrook / Small Hth
   Wyndcliffe Junior & Infant         Victoria Street           At Bordesley Green            Sparkbrook / Small Hth
   Wyndcliffe Junior & Infant        Bordesley Green              At Victoria Street          Sparkbrook / Small Hth
    Benson Junior & Infant            Bacchus Road                At Benson Road                    Ladywood
    Benson Junior & Infant              Park Road                 At Factory Road                   Ladywood
    Boulton Junior & Infant           Boulton Road                 Victoria Road                    Ladywood
  Brookfields Junior & Infant        Hingeston Street    Outside Brookfield Junior & Infant         Ladywood
           City Road                   Dudley Road              Near Algernon Road                  Ladywood
    Foundry Junior & Infant        Handsworth New Road             At Lodge Road                    Ladywood
    Foundry Junior & Infant           Foundry Road             At James Turner Street               Ladywood
         Grove Infants                 Grove Lane                 At Mostyn Road                    Ladywood
      Grove Lane Infants              Ninevah Road                Near Soho Road                    Ladywood
      Grove Lane Infants               Soho Road                   At Grove Lane                    Ladywood
      Grove Lane Infants               Soho Road                  At Boulton Road                   Ladywood
      James Watt Junior               Boulton Road               At Reynolds Road                   Ladywood
St Edmunds RC Junior & Infant           Spring Hill            At George Street West                Ladywood
  St Michaels Junior & Infant         St Michaels hill            At Soho Avenue                    Ladywood
  St Patricks Junior & Infant          Dudley Road              Outside City Hospital               Ladywood
  Summerfield Junior & Infant         Cuthbert Road               Bellefield Road                   Ladywood
  Summerfield Junior & Infant          Heath Street            At Summerfield School                Ladywood
        Watville Junior               Watville Road               At Cross Street                   Ladywood
     Watville Road Infants            Crocketts Road            Near Brearly Street                 Ladywood
   Chandos Junior & Infant             Gooch Street           At Vaughton Street South        Sparkbrook / Small Hth
  Christchurch Junior & Infant        Stratford Road               At Farm Road               Sparkbrook / Small Hth
         Clifton Junior               St Pauls Road              At Hartford Street           Sparkbrook / Small Hth
  Clifton Road Junior & Infant        Moseley Road                At Edward Road              Sparkbrook / Small Hth
    Conway Junior & Infant            Walford Road               At Medlicott Road            Sparkbrook / Small Hth
  Heathmount Junior & Infant          Lincoln Street             Near Edward Road             Sparkbrook / Small Hth
  Heathmount Junior & Infant           Court Road        Cheddar Road - Clevedon Road         Sparkbrook / Small Hth




    February 2004                                        98
                                  CONSTITUENCY SERVICE SPECIFICATION
                                      SCHOOL CROSSING PATROLS

         School Name                     Road/Street                      Patrol Area                 Constituency

     Ladypool Junior & Infant           Stratford Road                   At Mole Street           Sparkbrook / Small Hth
     Ladypool Junior & Infant         Highgate Road East               On Ladypool Road           Sparkbrook / Small Hth
     Ladypool Junior & Infant           Ladypool Road                   Beechfield Road           Sparkbrook / Small Hth
   Montgomery Junior & Infant           Anderton Road                  At Cartland Road           Sparkbrook / Small Hth
         Percy Shurmer                Belgrave Middleway      At Longmore Street - Gooch Street   Sparkbrook / Small Hth
         Percy Shurmer                 Longmore Street               At Balsall Heath Road        Sparkbrook / Small Hth
  Percy Shurmer Junior & Infant       Belgrave Middleway                At Frank Street           Sparkbrook / Small Hth
          Regents Park                   Jenkins Street                 At Camelot Way            Sparkbrook / Small Hth
  St Anne's RC Junior & Infant       Bordesley Middleway            At Stratford Street North     Sparkbrook / Small Hth
  Anderton Park Junior & Infant          Stoney Lane               Near Anderton Park Road        Sparkbrook / Small Hth
      Arden Junior & Infant              Warwick Road                    At Percy Road            Sparkbrook / Small Hth
      Arden Junior & Infant              Baker Street                    At Avon Street           Sparkbrook / Small Hth
          Clifton Infant                 Stoney Lane                 South of Colville Road       Sparkbrook / Small Hth
          Clifton Junior                Ladypool Road                 At Brunswick Road           Sparkbrook / Small Hth
English Martyrs RC Junior & Infant      Stratford Road                 At Avondale Road           Sparkbrook / Small Hth
      Greet Junior & Infant               Percy Road                  Near Fernley Road           Sparkbrook / Small Hth
      Greet Junior & Infant               Percy Road                      At Lea Road             Sparkbrook / Small Hth
     Park Hill Junior & Infant           Church Road                Near Woodbridge Road          Sparkbrook / Small Hth
        Springfield Junior               College Road                 At Springfield Road         Sparkbrook / Small Hth
        Springfield Junior               College Road                   At Tenby Road             Sparkbrook / Small Hth
        Springfield Junior           Springfield Road North            Off College Road           Sparkbrook / Small Hth
        Springfield Junior              Stratford Road                  At College Road           Sparkbrook / Small Hth
 St Bernards RC Junior & Infant        Springfield Road              At Wake Green Road           Sparkbrook / Small Hth
    Stechford Junior & Infant            Lyttleton Road                 At Albert Road                   Yardley
        St Mary & St John              Gravelly Hill North     At St.Mary And St.Johns School           Erdington
    Brookvale Junior & Infant           Brookvale Road                Near George Road                  Erdington
   Featherstone Junior & Infant         Reservoir Road                 At Milverton Road                Erdington
   Short Heath Junior & Infant         Short Heath Road                At Streetley Road                Erdington
      Slade Junior & Infant               Slade road               Outside Slade Road School            Erdington
        St Mary & St John               Kingsbury Road                  At Wheelwright                  Erdington
         Four Oaks First                 Walsall Road                  At Edgehill Road              Sutton Coldfield
         Hill West Middle               Clarence Road                 At Hill West School            Sutton Coldfield
         Hollyfield Junior              Hollyfield Road               At Hollyfield School           Sutton Coldfield
        Hollyfield Primary               Reddicap Hill                Near Hollyfield Road           Sutton Coldfield
     Mere Green Combined               Mere Green Road             At Mere Green Combined            Sutton Coldfield
    St Josephs RC Combined              Tamworth Road                  At Bromwich Drive             Sutton Coldfield
  Whitehouse Common Primary              Bedford Road                 At Cotysmore Road              Sutton Coldfield
        Deanery Primary                 Walmley Road                   At Walmley Village            Sutton Coldfield




     February 2004                                            99
                                CONSTITUENCY SERVICE SPECIFICATION
                                    SCHOOL CROSSING PATROLS

         School Name                   Road/Street                    Patrol Area         Constituency

       Deanery Primary               Fox Hollies Road             At Deanery School       Sutton Coldfield
      Holland House First             Holland Road              At Holland House School   Sutton Coldfield
       Hollyfield Primary          Reddicap Heath Road            Near Hollyfield Road    Sutton Coldfield
       Hollyfield Primary          Reddicap Heath Road              At Walsh Drive        Sutton Coldfield
                                    Water Orton Lane
      Minworth Combined                                           Off Kingsbury Road      Sutton Coldfield
                                          South
      Minworth Combined              Kingsbury Road               At Water Orton Lane     Sutton Coldfield
        Walmley Middle              Walmley Ash Road                At Dovey Drive        Sutton Coldfield
         Banners Gate                Sutton Oak Road              Near Donegal Road       Sutton Coldfield
      Banners Gate First           Banners Gate Road      West of George Frederick Road   Sutton Coldfield
        Boldmere First               Boldmere Road                  At Cofield Road       Sutton Coldfield
   Boldmere First & Middle         Chester Road South              Of Antrobus Road       Sutton Coldfield
       Boldmere Middle                Chester Road                  At Beech Road         Sutton Coldfield
       New Oscott First            Chester Road North             Near Warwick Road       Sutton Coldfield
       Penns Combined                  Penns Lane                  At Berwood Road        Sutton Coldfield
  St Nicholas RC Combined              Jockey Road          Outside St Nicholas School    Sutton Coldfield
         Alston Junior                Belchers Lane             At Bordesley Green East     Hodge Hill
         Alston Junior             Bordesley Green East             At Alston Road          Hodge Hill
    Highfield Junior & Infant        Highfield Road                  At Berry Road          Hodge Hill
                                    Washwood Heath
    Highfield Junior & Infant                                     Aston Church Road         Hodge Hill
                                         Road
     Leigh Junior & Infant            Heath Road                   At Highfield Road        Hodge Hill
 Nansen Road Junior & Infant          Nansen Road                   At Naseby Road          Hodge Hill
       Saltley Secondary              Belchers Lane                Broadway Avenue          Hodge Hill
        Sladefield Infant            Alum Rock Road               At Sladefield Road        Hodge Hill
       Sladefield Infants            Sladefield Road              At Sladefield School      Hodge Hill
St Cuthbert's RC Junior & Infant      Cotterills Lane            At Gumbleberry Close       Hodge Hill
  St Saviours Junior & Infant       Alum Rock Road              At George Arthur Road       Hodge Hill
                                    Washwood Heath
       St Saviours Road                                              At Arley Road          Hodge Hill
                                         Road
 Washwood Heath Secondary             Burney Lane           At Washwood Heath School        Hodge Hill
            Ley Hill                   Hoggs Lane           At Frankley Beeches Road         Northfield
    Ley Hill Junior & Infants       Merrits Brook Lane            Near The Holloway          Northfield
     Leyhill Junior & Infant        Merritts Brook Lane           Near Trescott Road         Northfield
Northfield Manor Junior & Infant    Swarthmore Road              Near St Dennis Road         Northfield
     Our Lady of St Rose             Gregory Avenue             At Weoley Castle Road        Northfield
      Princethorpe Junior               Barnes Hill             At Weoley Castle Road        Northfield
      Princethorpe Junior            Somerford Road                 At Quarry Road           Northfield
   Wylde Green Combined                Green Lanes        At Wylde Green Primary School   Sutton Coldfield




    February 2004                                         100
                                  CONSTITUENCY SERVICE SPECIFICATION
                                      SCHOOL CROSSING PATROLS

        School Name                     Road/Street                   Patrol Area         Constituency

 Blakesley Hall Junior & Infant       Blakesley Road               At Bonham Grove          Yardley
 Blakesley Hall Junior & Infant         Wash Lane                At Yardley Green Road      Yardley
   Stechford Junior & Infant        Bordesley Green East            At Stuarts Road         Yardley
   Stechford Junior & Infant            Station Road             At Yardley Fields Road     Yardley
   Stechford Junior & Infant            Albert Road                At Lyttleton Road        Yardley
   Stechford Junior & Infant            Station Road                At Manor Road           Yardley
Whittington Oval Junior & Infant         Meadway                    At Queens Road          Yardley
Whittington Oval Junior & Infant       Church Road                At Deepmore Road          Yardley
Whittington Oval Junior & Infant      Whittington Oval           Near Wheatcroft Road       Yardley
        Yardley Junior                 Yew Tree Lane                 Church Road            Yardley
        Yardley Junior                 Yew Tree Lane                 At Moat Lane           Yardley




    February 2004                                          101
                            CONSTITUENCY SERVICE SPECIFICATION
                          HIGHWAYS MAINTENANCE & MANAGEMENT &
                             CONSTITUENCY ENGINEER SERVICES

Introduction

1.       This specification sets out the standards to be met by Constituencies in relation
         to the provision of the Highways Maintenance and Management and the
         Constituency Engineer Services.

2.       It describes the range of services to be provided, specifies the duties and
         responsibilities of the Engineers based in the Constituency offices with regard to
         the Highways Network Management Service as well as the quality standards,
         which will govern those services. The specification also sets out minimum
         requirements in terms of monitoring and reporting on standards.

3.       For constituencies to deliver these services and standards they will need to work
         in close co-operation with core services in the Development Services Strategic
         Directorate. The Chief Highways Engineer (CHE) shall be responsible for the
         day-to-day management of the Highways and retains all statutory powers
         delegated to him by the Council. The Engineers based in Constituencies will also
         be responsible to the CHE for all professional engineering standards. These
         arrangements will be subject to an internal re-charge agreement.

4.       A large proportion of the Highways Maintenance and Management Services are
         likely to be covered by the scope of the Highways Maintenance Private Finance
         Initiative (PFI) arrangement. When the PFI contract is let, existing budgets will be
         „ring- fenced‟ and further consideration would need to be given as to how to build
         devolution into the PFI contract, mindful that the PFI contractor will be
         responsible for ensuring that roads and other highways elements are maintained
         in a good condition, Given that there is currently a backlog of approximately £50 1
         million of works necessary to roads and footways into an acceptable condition,
         there will be limited scope for local discretion in early years of a PFI arrangement.
         A fully localised service is likely to start to emerge only after 5-7 years of the 25
         year PFI.

Service Description - Innovations & Improvements

5.       A Constituency will be required to provide the following:

            The Constituency Director will be responsible to the CHE for all works carried
             out on the Highway with respect to Statutory Duties, Duty of Care, and Safety
             of the Highway;

            To work with local people and Members to identify and prioritise the need for
             highway improvements in their area in line with City Council policy and current
             design standards;




1
    This figure is base on the 1999 MARCH PMS.
February 2004                                    102
                    CONSTITUENCY SERVICE SPECIFICATION
                  HIGHWAYS MAINTENANCE & MANAGEMENT &
                     CONSTITUENCY ENGINEER SERVICES


        To prepare outline specifications for highway improvements and initial budget
         estimates for the purposes of proposing inclusion of the proposal in a future
         programme of works;

        Prepare notes for inclusion in capital budget reports on the cost and merits of
         the proposal;

        For funded schemes requiring the involvement of constituency staff, carry out
         the design and implementation, approval and consultation works agreed with
         the core and for which fee is available;

        Agree any variations to the agreed fee with the core;

        Ensure that a transparent system for the allocation of fees on a time basis is
         established and maintained;

        Provide financial and progress information to the core in accordance with the
         agreed system for capital monitoring;

        Pass reports of highways defects to the CHE after carrying out an initial risk
         assessment and advising the local community of service standards and
         response to service requests;

        Pass on all footway crossing enquires to the CHE;

        Assist the Head of Transportation Strategy in the development of policies,
         programmes and service improvements; and

        Provide information, as required for performance management purposes.


Service Description - Traffic Regulation Orders

6.   A constituency will be required to provide the following:

        To work with local people and Members to identify and prioritise the need for
         TROs in their area in line with City Council policy and current design
         standards;

        To prepare outline specifications for proposed TROs and initial budget
         estimates for the purposes of proposing inclusion of the proposal in a future
         programme of works;

        Prepare notes for inclusion in TRO programme reports on the cost and merits
         of the proposal;


February 2004                                103
                    CONSTITUENCY SERVICE SPECIFICATION
                  HIGHWAYS MAINTENANCE & MANAGEMENT &
                     CONSTITUENCY ENGINEER SERVICES

        Report to Constituency Committee on the success or otherwise of the
         proposals put forward for inclusion in the annual TRO programme;

        For funded TROs, submit draft orders for checking to Highways;

        For funded TROs, prepare the preliminary design and budget estimate for the
         scheme;

        Carry out the informal consultation; and

        Submit the proposed TRO to Highways for the making and advertising of the
         order.

Service Description - Other Improvements

7.   Constituencies will be required to provide the following:

        For proposed improvements requiring the involvement of constituency staff,
         carry out the design and implementation, approval and consultation works
         agreed with the core and for which fee is available;

        The assessment of grit bin locations against the criteria listed in the Winter
         Service plan will be the responsibility of the Constituency; and

        Where a budget is available, order works required to meet needs within the
         limitations of City Council policy.

Standards of Service

8.   The Transportation and Street Services portfolio has a wide remit, which includes
     responsibility for all services that are delivered at street level. There are a
     number of indicators that are used to measure our success in delivering the
     City‟s priorities.




                    CONSTITUENCY SERVICE SPECIFICATION
February 2004                                104
                   HIGHWAYS MAINTENANCE & MANAGEMENT &
                      CONSTITUENCY ENGINEER SERVICES

9.   Constituencies will contribute to the delivery of range of Highways BVPI‟s
     including:

                                                                        Constituency
                                Indicator
                                                                         Information
           BV 96     Condition of Principal roads                            City
                     Condition of non-principal roads:
           BV 97     a) Non-principal classified roads;                     City
                     b) Proportion of unclassified roads.
                     Road Safety - Accident casualties by
           BV 99     nature (a) and (b), and by road user type              City
                     (a) to (e).
                     Number of days of temporary traffic
                     controls or road closure on traffic sensitive
          BV 100     streets or roads closed, due to local                  City
                     authority road works per km of sensitive
                     roads.
                     % Of pedestrian crossings with facilities for
          BV165                                                             Yes
                     disabled people.
          BV178      % Of total length of footpaths other rights of
                                                                            City
                     way which are easy to use.
         BV 180b     Energy consumption - street lighting.                  City
          BV186      Roads not needing major repair.                        City
          BV187      Condition of surface footpath.                         City

Local Service Standards

10. Constituencies will contribute to the delivery of a range of Highways Local
    Performance Indicators including:

                                                                        Constituency
                                Indicator
                                                                         Information
                    Improve response of service for safer roads:
          LI 32     percentage of road defects, potholes and                City
                    footways trips, repairs within 28 days.
                    Create safer streets: repair faulty street-lights
          LI 23                                                             City
                    within 12 days of being reported.
                    Very dangerous potholes or hazardous
          LI 59     pavements made safe within 24 hours of                  City
                    receiving the alert.
          LI 60     Reduce number of people killed or seriously
                                                                            City
         (NPSA)     injured in road accidents.
                    Reduce the number of children, aged 0-15,
          LI 61
                    killed or seriously injured in Birmingham by            City
         (NPSA)
                    55% by 2010.


                     CONSTITUENCY SERVICE SPECIFICATION
                   HIGHWAYS MAINTENANCE & MANAGEMENT &
February 2004                                 105
                         CONSTITUENCY ENGINEER SERVICES

       In addition constituencies will be required to:

        i.      Report to Constituency / Wards within two months of being requested -
                target = (95%);
        ii.     Report to Cabinet / Cabinet Member within three months of being
                requested - target = (95%);
       iii.     Attend Constituency/ward meetings as required;
      iv.       Attend Core service group meetings as required;
        v.      Attend out-of-hours meetings as required;
      vi.       Report on performance & targets achievements on a quarterly basis; and
      vii.      Report on finance & progress on schemes on a quarterly basis.

Monitoring Arrangements

11. Constituencies will be required to monitor and demonstrate their compliance with
    these standards. This will require:

     a. Monitoring performance & targets achievements on a monthly basis; and
     b. Monitoring finance & progress on schemes on a monthly basis.

Meetings, Reports & Correspondence

The Constituency will be responsible for representing the Highways and
Transportation Strategy Services at Ward, Constituency and other local meetings
unless the Head of Transportation Strategy or the Chief Highway Engineer decide that
the interests of their services would be better served by the attendance of an officer
from their sections.

The Constituency will ensure that it‟s highway officers are fully briefed by Highways
and Transportation Strategy on all relevant issues prior to meetings.

The Constituency will be responsible for answering all correspondence relating to local
highway related issues.

The Constituency will be responsible for the preparation of all reports regarding local
highway related issues as described above.

The Constituency will at all times act as the local face of the Highways and
Transportation Strategy Services and provide the public and Members with the
information, assistance and reassurance that they require.




February 2004                                  106
                  CONSTITUENCY SERVICE SPECIFICATION
            REFUSE COLLECTION, STREET CLEANSING & RECYCLING

Introduction

The Refuse Collection, Street Cleansing and Recycling service will be delivered to
Constituency Committees from 01 April 2004 within the framework of a service level
agreement, which satisfies the Corporate Waste Management Strategy whilst
accommodating local priorities.

Listed below are the core services that are provided within the framework of the Waste
Management Strategy.

Constituencies will make sure that the following range and level of services are
delivered.

Waste Management services are currently delivered from four Operational Depots,
whose boundaries are based on operational efficiency and, as such, are neither co-
terminus with Ward or Constituency boundaries.

It is proposed to reorganise workloads and schedules to more closely reflect
Constituency boundaries and, where possible, to provide a local dedicated workforce
that operates and empathise with the Constituency it serves.

This will extend to named members of staff having responsibility for service delivery in
each constituency.

Range of Services - Refuse Collection

Refuse Collection from domestic properties is provided on a regular same day of the
week service, Monday to Friday, with fortnightly collections of paper and cardboard in
most areas.

Single properties are served with a plastic sack collection service with one sack
provided per property per week in areas that receive a paper collection. Sacks are
delivered in rolls of 13 once per quarter. Dustbins are not provided.

Large metal containers are provided to high and medium rise blocks and some
properties with multi-occupancy. These are serviced at least once per week.

A number of additional services are provided to domestic customers free at the point
of delivery.

       Garden Waste

       Small amounts of garden waste (equivalent to two sacks) will be taken along
       with the domestic sacks providing they are placed at the curtilage of the
       property. Larger amounts of garden waste (up to 20 sacks) can be collected by
       appointment as a bulky waste collection.




February 2004                                107
                  CONSTITUENCY SERVICE SPECIFICATION
            REFUSE COLLECTION, STREET CLEANSING & RECYCLING

       Bulky Waste

       Up to six items of bulky domestic waste will be collected free of charge by
       appointment. Fridges, freezers and washing machines will also be collected
       using a separate vehicle. All items must be placed at the front of the property.
       Only items listed at the time of the appointment will be taken.

       Larger amounts of bulky items will be collected at a charge.

       Hazardous Waste

       Special collections of waste, including asbestos, are collected free of charge
       from domestic properties providing the items are presented for collection in a
       safe and appropriate form.

       Clinical Waste

       Both clinical waste and sharps are collected free of charge from domestic
       properties.

       Clinical waste is collected on a scheduled weekly basis with sharps boxes
       collected on request.

       Special Street Collections

       This service provides for the free removal of bulky and unwanted items from
       domestic properties on a street-by-street basis. There is a pre-determined
       allocation of this service to Wards based on deprivation indices.

       Ward Committees select the properties to receive the service (in blocks of
       approximately 300 properties) and Ward Councillors arrange for the delivery of
       leaflets advising details of the service. Items are required to be presented for
       collection on the footway on the day of collection. Details of items not included
       in this collection service are listed on the leaflet, i.e. fridges, freezers, bricks,
       soil, rubble, glass, tyres, batteries, car parts, paint, gas bottles, and oil.

       Cesspool/Septic Tanks

       A charged service is provided for the emptying of cesspools and septic tanks
       from domestic properties.

       Trade & Commercial Waste

       A chargeable service is provided offering a comprehensive range of containers
       and collection methods. The Business Development Unit quote and process all
       trade waste transactions.




February 2004                                 108
                  CONSTITUENCY SERVICE SPECIFICATION
            REFUSE COLLECTION, STREET CLEANSING & RECYCLING

       The domestic refuse collection service will not commence before 06:00 hours
       or extend after 18:00 hours. Additional services may be provided on Saturdays
       or Sundays.

Range of Services - Street Cleansing

The street cleansing service is performance based and minimum standards of
cleansing for all aspects are in accordance with the Code of Practice on Litter and
Refuse issued by the Secretary of Sate under Section 89 of the Environmental
Protection Act 1990.

A seven day service week, 364 days per year is provided.

In overall terms outside of the City Centre the service provides a presence between
06:00 hours to 17:30 hours, Monday to Saturday and from 06:00 hours to 14:45 hours
on Sunday. Within this framework individual functions operate as follows:

       Continuous Attendance - Beat-sweeping

       High profile predominantly arterial roads/shopping areas. Operatives report
       direct to their place of work and attend for the specified time periods. Staff are
       selected to accommodate the particular requirements and characteristics of
       their areas to promote the concept of personal ownership of their area of work.
       Hours of work: Monday to Saturday 07:30 hours to 17:00 hours and Sunday
       10:00 hours to 14:45 hours.

       Operatives are visited daily by Charge-hands and by mobile operatives who
       uplift their bagged arisings and transport them to the disposal point.

       Non-Continuous Beat-sweepers

       There are a number of areas within the City predominantly those containing
       high density housing stock where, due to restricted access and heavy on street
       parking, manual hand sweeping and litter picking provides the most effective
       cleansing method. In such areas a once or twice weekly clean is provided by
       similarly dedicated staff who start and finish on site and promote the concept of
       personal ownership of their work areas.

       Hours of work are between 07:30 hours and 16:30 hours Monday and 07:30
       hours to 15:30 hours Tuesday to Saturday.

       Mechanical Sweeping of Road Channels

       Road channels are swept by large mechanical sweepers on a weekly basis.
       There are an increasing number of roads which, due to heavy on street parking,
       are not able to be effectively swept and in such cases alternative arrangements
       have to be made.


February 2004                                109
                  CONSTITUENCY SERVICE SPECIFICATION
            REFUSE COLLECTION, STREET CLEANSING & RECYCLING

       City Centre road channels are swept a minimum twice per day whilst in the
       interests of public and road traffic safety off side channel sweeping and some
       shopping areas are scheduled for Sunday sweeping.

       Hours of work 06:00 hours to 15:45 hours Monday to Friday and 07:00 hours to
       11:45 hours Sunday.

       Mobile Crews

       There are some 320 shopping areas and over 4,000 litter bins throughout the
       City which are outside continual attendance areas.

       These are serviced by mobile crews who also litter pick grassed areas,
       adjoining highways and central reservations.

       Similarly a mobile resource is provided on a rapid response basis to patrol main
       roads and remove traffic debris, small amounts of dumped materials, placards
       and dead animals.

       Crews have a staggered start and finish time to provide cover between 06:00
       hours and 17:45 hours Monday to Saturday and 06:00 hours to 14:45 hours
       Sunday.

       Removal of Fly Tipped Material

       Large accumulations of fly tipped material are removed from the highway,
       footway and associated open land by the deployment of teams using open back
       refuse collection type vehicles. The service operates Monday to Saturday.

       Removal of Fly Posting & Graffiti

       Two specialist teams remove graffiti and fly postings using chemicals and high-
       pressure spray. They respond to complaints and requests received by the Call
       Centre or reported by Street Cleansing Supervision. Priority is given to the
       removal of racist or offensive graffiti. The service operates Monday to
       Saturday.

       City Centre Cleansing

       This is undertaken by two shifts of operatives who have a continuous
       attendance in the area from 05:30 hours to 21:30 hours Monday to Saturday
       and 05:30 to 18:30 hours on Sundays. They carry out all the cleansing duties
       using both small mechanical sweepers and pedestrian operated sweepers as
       well as hand sweeping and litter picking. Methods vary to suite conditions and
       the density of pedestrians.




February 2004                               110
                  CONSTITUENCY SERVICE SPECIFICATION
            REFUSE COLLECTION, STREET CLEANSING & RECYCLING

       Abandoned Vehicles

       Investigations are carried out to establish the status of vehicles reported to be
       abandoned. Those, which are found to have no current keeper, are removed
       and disposed of, whilst those causing an obstruction or danger are removed
       and stored whilst enquiries are taking place.

       Owners can have unwanted vehicles removed free of charge on request.

       Other Cleansing Duties

       Street Cleansing provide dedicated crews to undertake cleansing duties on
       housing land. They report daily to Housing Offices and undertake such work as
       directed.

       A number of Ward Committees have purchased additional cleansing services
       with the aid of NRF monies. Functions include additional beatsweepers, mobile
       crews.

       You Are Your City Initiative

       An additional Street Cleansing resource is currently being provided in each
       Ward to clean up areas outside of the current core responsibility.

       The campaign is aimed to have a major impact on crime and grime issues in
       the City making it both cleaner and safer. The objective is to restore a sense of
       ownership and civic pride in all neighbourhoods within the city.

       Clean up teams are tackling fly tipping on all types of land, both private and that
       belonging to the Council. From November 2003 four Wards are receiving this
       service each month with those most blighted by fly tipping being first.

       At the beginning of each month a public meeting will be held which will highlight
       all the sites that have been identified and allow residents and community
       groups to suggest further sites for action. These meetings will also involve
       West Midlands Police and West Midland Fire Service who will take the
       opportunity to brief residents on crime and fire and safety issues and distribute
       information packs.

       All clearances of alleyways and private land will be followed up by a letter
       making land owners aware of their legal duties and explaining that this clean up
       is a one off event.




February 2004                                 111
                  CONSTITUENCY SERVICE SPECIFICATION
            REFUSE COLLECTION, STREET CLEANSING & RECYCLING

Range of Services - Fleet Management

The procurement, hire, maintenance, repairs and management of City owned vehicles
is provided by the Fleet Management function. Individual and group requirements
should be processed through Alan Dilkes at Park Road Garage, Aston.

There is a fundamental restructure of Fleet Management taking place to reflect the
future City requirements in light of the externalisation of Housing repair work and likely
outcome of the Highways PFI.

Range of Services - Recycling Facilities

There are approximately 320 recycling banks situated throughout the City. Most sites
provide containers for the collection of glass and paper and their location is
determined by the Ward Committee. Similar facilities are also located at the 5 Public
Waste Disposal and Recycling Centres. Glass banks are serviced by the Street
Cleansing Service whilst paper banks are serviced by the paper mill which recycles
the paper. Other recycling banks, e.g. clothes banks, are serviced by charity
organisations.

Garden waste, wood, fridges and freezers, batteries, gas bottles and oil are also
recycled at the Public Waste Disposal and Recycling Centres.

Service Access

Contact for the service is through the Council‟s Corporate Contact Centre, which
operates Monday to Friday during the following hours, 08:00 to 20:00 hours. This
includes all bank and public holidays except Christmas Day and Boxing Day or their
nominated equivalent days.

Operational Managers can be contacted by telephone or email and currently have
nominated responsibility as follows:

      Roy Geddes          Laurence Turner           Dave Green         Walter Meredith
       Perry Barr         Montague Street           Lifford Lane       Redfern Road
        303 1975             303 2997                 303 1924            303 7365
        Erdington              Aston                Bartley Green       Acocks Green
       Hodge Hill            Edgbaston                Bournville           Billesley
        Kingsbury           Handsworth               Brandwood           Fox Hollies
      Kingstanding           Ladywood                 Harborne            Hall Green
          Oscott              Nechells              Kings Norton           Moseley
        Perry Barr            Sandwell               Longbridge           Shard End
    Stockland Green            Soho                   Northfield           Sheldon
    Sutton Four Oaks        Sparkbrook                 Quinton           Small Heath
     Sutton New Hall      Washwood Heath              Selly Oak            Sparkhill
      Sutton Vesey                                     Weoley              Yardley




February 2004                                 112
                  CONSTITUENCY SERVICE SPECIFICATION
            REFUSE COLLECTION, STREET CLEANSING & RECYCLING


Standards of Service

There are a number of Performance Indicators, including Best Value Performance
Indicators and PSA targets, which Constituencies will be required to meet.

The current Performance Indicators are listed below:

        Code                       Description                     Constituency Information
                  The percentage of highways that are either
        L129                                                                 Yes
                  of a high or acceptable level of cleanliness.
                  Percentage of people satisfied with
                  cleanliness standards. (This will relate to
      BVPI 89                                                                City
                  relevant land and not just s/c as covered by
                  our survey annual random survey).
                  Percentage of people expressing
      BVP1 90     satisfaction with Recycling facilities (annual             City
                  random survey).
                  Percentage of people expressing
      BVPI 90     satisfaction with household waste collection               City
                  (annual random survey).
                  Percentage of people expressing
      BVPI 90     satisfaction with Civic Amenity Sites                      City
                  (annual random survey).
                  Percentage of residents in the Authority‟s
      BVPI        area served by a kerbside collection of
                                                                             Yes
     Amended      recyclables (changed definition for
                  2002/2003 needs new report writing).
                  Percentage of residents in the authority‟s
      BVPI 91
                  area served by a kerbside collection of
      Striving                                                               Yes
                  recyclables or within a Kilometre of a
       Target
                  recycling centre (needs new report writing).
                  Number of collections missed per 100,000
      BVP1 88     collections of household waste. (Striving                  Yes
                  target for 2002/2003).
                  WM2 - The percentage of bulky household
        LI 26     waste collected within 10 calendar days                    Yes
                  (needs new report writing).
                  % Of reported fly tipping removed within
        LI 25     two calendar days (needs new report                        Yes
                  writing).
       LPSA 7     Percentage recycled.                                       City
       LPS 7A     Percentage composted.                                      City
                  April - July % of inspections below grade B
       BV 199                                                                Yes
                  (only visit each Ward every three years).

In addition to monthly Performance Indicators other basic statistics in relation to Waste
Management Services will be available to Constituencies.




February 2004                                   113
                    CONSTITUENCY SERVICE SPECIFICATION
                          PEST CONTROL SERVICES

Pest Control Services

   1. This specification sets out the standards to be met by Constituencies in relation
      to the provision of Pest Control Service.

   2. It describes the range of services to be provided as well as the quality
      standards, which will govern those services. The specification also sets out
      minimum requirements in terms of monitoring and reporting on standards.

   3. In any major organisational change there is a risk of dislocation in service
      provision and a dip in service standards. The intention of this service
      specification is to ensure that service provision and service standards are
      maintained over the period of transition. To this end there will be one service
      specification applicable to all 11 constituencies for the first year of operation.
      For subsequent years (2005/06 and beyond) it is anticipated that there may be
      variations between constituencies as local services evolve to meet local needs.
      Any changes will, however, remain subject to agreement between the
      responsible Cabinet Member and the Chair of the Constituency Committee.

Services to be Provided

   4. Constituency Committees will be responsible for ensuring delivery of a pest
      control service initially within the framework of a service level agreement with
      Regulatory Services.

   5. Constituencies will be responsible for ensuring delivery of:

       -   A service for the treatment of rats, cockroaches and bedbugs at occupied
           domestic premises; and
       -   A service that operates in normal working hours with an emergency service
           at weekends and statutory holidays where there are confirmed rats in
           occupied houses.

Standards of Service

   6. These are set out below. The constituency will be required to monitor and
      report on these standards.

Constituency Performance Indicators

                      Indicator                          Constituency Information
% Of requests responded to in 5 days.                              Yes
% Of „rat in house‟ requests responded to by next
                                                                     Yes
working day.




February 2004                               114
CONSTITUENCY SERVICE
SPECIFICATION




HOUSING SERVICES




            HOUSING MANAGEMENT




February 2004         115
Agreement

I agree this service specification for the provision of constituency service for
Housing for 2004/2005.



Signed …………………………………… Cabinet Member for Housing Services



Signed ……………………………………
Chair, Hodge Hill Constituency Committee



Signed ……………………………………
Chair, Northfield Constituency Committee




February 2004                           116
                    CONSTITUENCY SERVICE SPECIFICATION
                           HOUSING MANAGEMENT

Introduction

The Housing Management Service will be devolved to Constituency Committees in
Hodge Hill and Northfield from 01 April 2004. Devolution in other constituencies will
follow over the next financial years.

This report sets out the Housing Management service which Constituencies will be
required to provide in relation to the Councils Landlord role to its tenants,
leaseholders, business tenancies and other tenants. The service provided will be
within the framework of the Housing Strategy.

The report details the range of services to be provided. Support to service delivery will
be provided by the Housing Department for:

      Strategic Housing Support;
      Housing Services Support;
      Financial Services;
      Human Resources;
      IT Services; and
      Performance Monitoring.

See Appendix A.

Range of Services

Overall, a Constituency will provide sufficient capacity to manage the homes owned by
Birmingham City Council Housing Department. In summary this will include:

      Leasehold and tenancy management;
      Repairs and maintenance service; and
      Estate based services.

Below are listed specific services and the tasks that will be demanded of the
Constituency staff

Allocation of Homes

The constituency housing team will manage the allocation of empty homes to persons
on the Housing Register and existing tenants who may wish or need to transfer
(including decants) within a policy framework and priorities determined by the council.
This service will be available to potential and current customers.

The Housing Register of applicants is kept by the Council and nominations can be
made to properties owned by other Registered Social Landlords.




                    CONSTITUENCY SERVICE SPECIFICATION
February 2004                                117
                             HOUSING MANAGEMENT

Anti-Social Behaviour

Using the policy and procedure agreed by the council, the constituency will respond
and deal with all complaints made by tenants or leaseholders relating to anti-social
behaviour, regardless of the housing tenure involved of the alleged perpetrator.

The Birmingham Anti-social Behaviour Unit (BASBU) will support the constituency
where necessary.

Capital Repairs

The Constituency Housing Manager will be consulted and involved in the setting of
capital works programmes for the constituency and the consultation with tenants over
these programmes. Capital works programmes will be set within the strategic frame-
work of the Council in order to meet agreed Government and City Council priorities.

Estate Based Services

In working to achieve the City Council‟s objectives under the “you are your city - clean
and safe” campaign the constituency will respond to tenants and leaseholders estate
based needs through the provision of a range of functions:

   Care-taking Service

   Maintain blocks of flats and their immediate surroundings in as clean and pleasant
   a state as possible.

   Care-taking and communal area cleaning services will be carried out in high-rise
   blocks, communal area cleaning services will be provided in low-rise blocks of
   flats.

   A high standard of cleanliness in the communal areas surrounding blocks of flats.
   This will include the removal of bulk refuse, blocked chutes, graffiti, weeds from
   hard areas, litter from grassed areas, removal of snow and gritting of paths in
   winter.

   In consultation with residents, the constituency may wish to provide a
   neighbourhood caretaker resource. These employees will provide additional duties
   to care-taking staff, for example the carrying out of minor repairs.




                    CONSTITUENCY SERVICE SPECIFICATION
February 2004                                118
                              HOUSING MANAGEMENT

   Concierge & Security Service

   In agreed blocks and areas, the constituency will provide a concierge and security
   service to help provide both peace of mind as well as a housing officer style
   service to tenants and leaseholders living in high-rise accommodation.

   Accommodation linked to a concierge system will receive an „around the clock‟
   housing service, with the addition of a link to a security system of cameras and
   electronic door entries.

   Horticulture & Grounds Maintenance

   This service is currently provided by the Local Services Strategic Directorate -
   Parks section, through a Service Level Agreement, which embraces the existing
   "Best Value Grounds Maintenance and Park Services" contracts, which expire in
   2008. The Constituency Housing Manager will be regularly consulted upon and
   involved in the regular SLA monitoring and in the future service provision,
   particularly in relation to the formal contract review process which will commence
   in 2006, and will involve all Constituencies and all Council "client landowners".

   Estate Lighting

   To ensure all communal lighting in the blocks and communal areas is working with
   the replacement of light bulbs that are not working

   Refuse Collection

   Monitor the performance of the refuse collector with the removal of domestic refuse
   from paladin bins.

   If the constituency feel that it is appropriate to change the provision of any of the
   estate based services, the appropriate residents must be consulted prior to any
   changes being implemented. The consultation must include an explanation of the
   cost of any changes.

Emergencies

In providing the services outlined, the Constituencies must arrange for an out of hours-
emergency service to be provided in the case of emergency.

Energy Efficiency in the Home

The Council is committed to improving energy efficiency, and eliminating fuel poverty.
The constituency will participate in promoting the Councils Affordable Warmth
Strategy to customers.




                     CONSTITUENCY SERVICE SPECIFICATION
February 2004                                119
                              HOUSING MANAGEMENT

Equality of Service Provision

The constituency will conduct its business within the City Council‟s framework of
delivering services to diverse communities.

It is therefore acknowledged that delivering equality of service is different to delivering
a diverse service to the individual needs of tenants and leaseholders.

Garages

Council garages are available to rent to council tenants and leaseholders, private
tenants and owner-occupiers. The constituency will assist customers to find out
garage locations, availability and where appropriate carry out a garage letting. A
central collection team will manage the rent collection from these garages.

Legal Services

In cases of serious arrears, breach of tenancy or breach of lease, to take appropriate
legal action to terminate the tenancy or protect the councils interest. Where action is
taken against the council arising out of its role as landlord, to take appropriate legal
advice to deal with the action (this will include claims for disrepair). Legal Services
will be provided on the basis of the Service Level Agreement with the Housing
Department and/or the Local Services Directorate.

Mediation Service

When receiving details of a neighbour dispute the constituency will make an
assessment as to whether mediation would be appropriate. When appropriate,
referrals should be made to the Mediation Service.

Pest Control

Make arrangements for the treatment and eradication of pests in council properties,
including treatment of blocks where appropriate.

Right to Buy

The constituency will work with the Councils Home Sales Section where tenant‟s
enquiries are received relating to the purchase of a council home to process a tenants
right to buy.




                     CONSTITUENCY SERVICE SPECIFICATION
February 2004                                 120
                             HOUSING MANAGEMENT

Rent & Service Charge Collection

The constituency will offer tenants a range of ways by which rent and other service
charge payments can be made. Working with Income Maximisation Officers and the
Neighbourhood Advice Service, the constituency will offer its customers assistance in
how to claim Housing, or other related benefits, which they are entitled to receive.

The constituency will pro-actively seek to recover all rental income and service
charges due, and will take action in accordance with council policy to recover debt
owing.

Customers will receive regular rent statements showing service payments made.

Repair Service

The constituency will work in partnership with the Repairs Contractors to provide a
repair service to its customers. The constituency will work with the council‟s client
officers in reviewing service provided or any revisions that impact upon the contractual
obligations of the city council.

Repairs, which are the responsibility of the council/landlord and those, which are the
tenant, or leaseholders responsibility, are clearly defined in the Tenants Handbook or
the lease between the Council and the leaseholder.

The constituency team will monitor the performance of the Repairs Contractor at a
local level.

The constituency will charge customers for repairs that result from neglect, vandalism
or damage either by the customer, their children or their visitors to the property.

Resident Involvement

The constituency will offer and support a range of ways in which tenants and
leaseholders can both comment on current housing services, and participate in the
decision making process of the delivery, policies and procedures of the Constituency
Housing team. This will included supporting local tenant groups and the provision of
training for residents.

The constituency will manage and respond to resident groups who wish to exercise
the Right to Manage or who may have commissioned an Options Study.




                    CONSTITUENCY SERVICE SPECIFICATION
February 2004                                121
                             HOUSING MANAGEMENT

Tenancy Management

To manage the process of signing and terminating tenancies in line with the tenancy
agreement and relevant legislation and responding to tenants requests under the
tenancy agreement including:

      Right to Repairs;
      Right to Improvements; and
      Right to exchange.
.
Void Properties

The constituency will manage empty homes in a way that is both cost effective to the
overall housing business and ensures „re-let‟ voids are made available for re-
occupation in the shortest possible timescale.

Additional Services

Older People

The constituency will assist older people to make an informed choice about their
housing needs. This may be in partnership with other social housing landlords, the
Landlord‟s Supporting People officers or officers from Birmingham City Council‟s
Social Care and Health Department.

Where appropriate the constituency will utilise sheltered housing and extra care
sheltered housing scheme accommodation, the Care-line service and the House
Proud initiative provided by the Landlord.

Some older people may be assessed to pay for these services. These charges would
be collected by the central collection team.

People with Ill Health or Disability

Where appropriate the constituency will assist customers, or potential customers, with
a housing need due to ill health or disability by accessing the Disabled Persons‟
Housing Register.

People with Mental Health Problems

Where appropriate the constituency will assist customers, or potential customers, with
a housing need and a mental health problem to access specialist services.

Supporting People

Where appropriate the constituency will assist vulnerable customers, or potential
customers, to access the range of services provided through the Supporting People
programme.

                   CONSTITUENCY SERVICE SPECIFICATION
February 2004                               122
                              HOUSING MANAGEMENT

Tenancy Support Service

The constituency will provide a tenancy support service to new tenants who are
vulnerable with reference to the Supporting People criteria. This service will help
tenants to set up their tenancy, access utilities providers, claim benefits, organise their
financial affairs, and access services for specific needs. Tenancy support plans will
be agreed with individual tenants.

Other Matters

Constituency housing teams will deal with correspondence, complaints and
Ombudsman enquiries in accordance with City policies.

Records kept on individual tenants and their families will comply with data protection
legislation.

Standards of Service

There are a number of Performance Indicators including Key Performance indicators
and Best Value performance indicators which constituencies will be required to meet.
However, in line with the Performance Improvement Plan for the Housing Service,
which was approved by the Cabinet Committee on 04 December 2003, a number of
the performance indicators are being revised. New indicators based on output
measures are being devised for service areas where there are currently no indicators
or indicators measure inputs. These indicators will be available during 2004/2005.
They will be consulted on with tenants, and other stakeholders prior to
implementation.

Constituencies will have regard to the performance measures in the Tenant Quality
Promise. This is being re-worked by a Sub-Group of the City Housing Liaison Board.
The Tenant Quality Promise will form an appendix to the agreement.

In addition to monthly performance indicators, other basic statistics relation to Housing
Management services will be available to constituencies to enable them to manage
the service in their area. These will be provided by the performance management
unit.

The Housing Department has Investors in People accreditation which constituencies
will be required to maintain.

Financial Principles for Delegation

The Cabinet Committee on Devolution approved the financial principles for delegation
to constituencies and CBHOs on 17 September 2003. Constituencies will operate at
“Level 4” of the Scheme of Delegations attached to this Service Specification. This is
at Appendix B.



                     CONSTITUENCY SERVICE SPECIFICATION
February 2004                                 123
                            HOUSING MANAGEMENT


                      Constituency Performance Indicators

                                                               Constituency
       Service                      Indicator
                                                                Information
Allocation of         Average offers per letting                    Yes
Homes
                      Number of legal actions taken (LI55)
Anti-social
                      Number of recorded racial incidents          Yes
Behaviour
                      per 100,000 population (BV174)
                      Percentage of daily checks / cleans
Estate Based          undertaken (Care-taking)
                                                                   Yes
Services              Percentage of sites covered
                      (Concierge Service)
Equality of Service   Compliance with the CRE practice in
                                                                   City
Provision             rental housing (BV 164)
                      Percentage of rent collected
                      (BV66A).
Rent and Service
                      Rent collected as a percentage of            Yes
Change Collection
                      current rent
                      Level of arrears per tenant.
                      Repair Appointments made and kept
                      (BV185)
                      Average time taken to complete non-
Repair Service        urgent responsive repairs (LI46)             Yes
                      Percentage of urgent repairs
                      completed within right to repairs time
                      definition (LI52)
                      Satisfaction of council house tenants
                      with participation in decision making
Resident
                      (BV74).                                      Yes
Involvement
                      Number of CBHOs in development
                      (LI53)
                      Average number of days to re-let
                      voids defined as capable of being re-
                      let.
Void Properties       Amount of void rent loss.                    Yes
                      Average cost of re-let voids.
                      Re-letable voids as percentage of
                      stock
                      Satisfaction of council house tenants
Overall                                                            Yes
                      with the overall service (BV74)




                    CONSTITUENCY SERVICE SPECIFICATION
                           HOUSING MANAGEMENT
February 2004                               124
                                                                         Appendix A

Support to Constituencies

The Housing Department will provide a number of services to support each
Constituency in the delivery of the Housing Management Service to its tenants.

Constituencies will manage the Council‟s housing properties in line with the overall
Housing Strategy for the City Council. The Strategic Housing Division will provide a
strategic framework and planning advice to constituencies. This will include working
with partners to continually improve and update understanding the housing market
area, which covers the constituency. The Strategic Housing Division will provide
intelligence on cross tenure supply and demand, demographic changes, aspirations
the private sector market and anticipated trends. It will also analyse housing data in
relation to a range of other neighbourhood statistics, such as crime and employment
and provide overall strategic direction. This direction will be translated in to
investment frameworks. A network of Housing Association partners working across
the City has been established and will be further developed to strengthen links to the
Housing Management Service and other partners. These networks are able to bring
local knowledge and work together to facilitate strategy development and associated
action plans.

The HRA Business Plan and Decent Homes Strategy, developed in the context of the
wider Housing Strategy will provide the overall framework for development of housing
properties.   The Housing Strategy and investment framework will guide the
development of new schemes and support will include liaison with other City
Departments, such as Urban Design and Planning, advice and liaison on partnering
and assistance with planning exercises and consultation. Asset management advice
and information will be provided by the Strategic Centre.

Professional advice and support on all Housing Management services will be provided
to the constituency by specialist policy teams covering:

      Needs & allocations;
      Homelessness;
      Repairs;
      Voids;
      Rent Collection;
      Estate Based Services;
      Customer Involvement; and
      Anti-Social Behaviour & Mediation.

Homeless decisions will be made by the Homeless Teams. Constituency Housing
Officers will provide information to aid this decision making as necessary.




                   CONSTITUENCY SERVICE SPECIFICATION
                          HOUSING MANAGEMENT

February 2004                               125
The Housing Resource Management Division will provide the following support
services:

               Finance;
               Human Resources;
               IT Services; and
               Performance Management.

Constituencies will be given a named contact person in each section.




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            SCHEME OF DELEGATION FOR DEVOLVED 2003/2004 HRA BUDGETS TO LOCAL HOUSING MANAGERS
                                                                                                                                    Appendix B
Budget Item                   Delegated Decisions                     Rules & Regulations                    Comments

1. Employee Costs             Level 1                                 Compliance required with:                 Cash limited budgets include all
                              ‘Managing within Staffing                                                          staffing on-costs.
Staff Covered:                Budgets’                                1. BCC policies regarding BME/
                                                                         Equal Opportunities                    All decisions must be recorded.
   Area (Constituency) and   No prior approval necessary to:
    Neighbourhood Housing                                                This is an absolute requirement       All changes to budget lines
    Management Staff.         1. Decide to fill a vacancy.                which may demand agreed                must be recorded.
   Caretakers.               2. Appoint on a temporary or                training prior to allowing
   Concierge.                   permanent basis.                         delegation powers to be               Virements to be notified and
                              3. Appoint on a full or part time           operated - HR staff available to       recorded.
                                 temporary basis.                         advise.
                              4. Use Agency Staff to temporary                                                  Permanent changes to
                                 fill a vacancy.                      2. Housing HR Policies &                   establishment subject to prior
                              5. Fulfil recruitment and selection        Procedures                              approval (except at level four).
                                 procedures.
                                                                         Each level requires reasonable        All HR procedures operate with
                              Level 2                                     understanding of the                   advice from Central HR.
                              ‘Managing the Use of Staffing               procedures and access to a
                              Budgets’                                    detailed manual.                      Need for prior approval
                                                                                                                 removed according to level of
                              No prior approval necessary to:         3. Budget Cash Limited                     delegation.
                              6. Hold open a vacant post to              All budgets are strictly cash
                                 achieve savings.                         limited and only at level four
                              7. Hold a vacancy to release funds          can budgets be varied between
                                 to fund other activity.                  years.
                              8. Temporary staff resources.
                              9. Use savings of offset over-          4. Advertising Practices
                                 spending.
                                                                         Collective practises must be
                                                                          followed.



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Budget Item               Delegated Decisions                      Rules & Regulations                     Comments

                          Level 3                                  5. Agency Contracts                        Central monitoring increases at
                          ‘Managing Variations to Staffing’                                                    the higher levels.
                                                                      Agency staff can only be used
                          No prior approval necessary to:              from agencies approved /               All decisions are subject to
                                                                       accredited with BCC.                    annual Audit.
                          10. Use vacancy to seek a change
                              to staffing structure.               6. Financial Regulations                   Conditions of Service for staff
                          11. Create alternate type of job (to                                                 cannot be varied and are not a
                              the vacancy).                           Another absolute - Finance staff        delegated function (except for
                          12. Change the duties of the job.            available to advise.                    hours of work).
                          13. Permanently delete post
                              downgrade to a part-time post.       7. Delegated authority limited to          Managers will be held
                          14. Downgrade to a part-time post.          an agreed level for each                 accountable for all decisions
                          15. Negotiate and agree variations          Manager                                  within delegated authority.
                              to individual hours of work.
                                                                      Delegated authority is limited to
                                                                       one of the agreed levels 1-4 for
                                                                       each Manager.
                                                                      Progression to next level is
                                                                       dependent on performance.




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Budget Item                 Delegated Decisions                   Rules & Regulations                Comments

2. Car Allowances           16. Make all decisions within            Negotiated Terms and              Cannot change the Conditions
                                bottom line cash budget for all       Conditions of Service for          of Service relating to car
Covers:                         employee costs.                       employees.                         allowances attached to a post
                            17. Operate all employee related                                             without prior consultation with
a.   Fuel                       HR procedures.                       BCC Car Allowance and lump         HR.
b.   Licences               18. Vary staffing structure on a          sum agreed rates.
c.   Miscellaneous              permanent basis.
d.   Lump Sum               19. Carry forward planned over/          Corporate contracts.
e.   Non Lump Sum               under spends (within agreed %
                                limits).                             Contract Standing Orders.
                            20. Negotiate and agree changes to
                                office opening hours.                Health + Safety policies and
                                                                      local practises.
                            Level 1
                            ‘Managing Cash Limited Budget’

                            -   Monitor expenditure.
                            -   Contain expenditure within cash
                                limits.
                            -   Monitor usage and mileage.




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Budget Item                  Delegated Decisions                   Rules & Regulations   Comments

3. Office Costs              Level 2                                                        Purchasing of items has to
                             ‘Managing with Employee                                         comply with local contractual
Covers:                      Budget’                                                         regulations and with suppliers
                                                                                             contracted to BCC.
a.   Equipment               1. Car allowance attached to posts
b.   Stationery                 held vacant can be used to                                  Care has to be exercised with
c.   Postages                   provide:                                                     cleaning materials to ensure
d.   Telephones                                                                              Health & Safety issues are
e.   Gas                           Savings.                                                 addressed.
f.   Electricity                   Offset overspends.
                                   Release funds for other use.                            When in doubt seek advice.

                             2. Decide on level of transport                                Cash budgets can only be
                                usage.                                                       varied through proper virements
                                                                                             procedures.
                             Level 3
                             ‘Fully Managing Car Allowances
                             Budget’

                             1. Change car allowances
                                attached to a vacant post.
                             2. Change post from.
                             3. Add car user allowance to post.
                             4. Delete car allowance from post.
                             5. Increase or decrease use of
                                transport and use savings/ fund
                                additional costs within total
                                budget.




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Budget Item                    Delegated Decisions                    Rules & Regulations   Comments

4. Caretakers Costs            Level 4

Covers                         As per Level 3 plus ability to
                               determine budget in each financial
a. Light bulbs and fittings.   year and vire into or out of car
b. Cleaning materials.         allowances budget line.

                               Level 1
                               ‘Managing Cash Limited Budget’

                               1. Monitor expenditure.
                               2. Contain expenditure within cash
                                  limits.
                               3. Monitor usage.
                               4. Authorise expenditure.

                               Level 2
                               ‘Managing within Budget’

                               1. Determine level of expenditure.
                               2. Vire between budget lines.
                               3. Control costs.
                               4. Determine priorities.
                               5. Use savings generated on other
                                  service.
                               6. Fund increases in spending
                                  from other budgets.




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                        DRAFT




CORPORATE PERFORMANCE
INDICATORS


TO BE DETERMINED FOLLOWING APPROVAL OF COUNCIL’S
PERFORMANCE PLAN




                           132

								
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