Aftermarket Customer Support by sau12612

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									                                                                               Aftermarket & Customer Support




Aftermarket &
Customer Support




We are always close by:                       The Maag difference - we live up to our promises
• Maag Pump Systems has the best              Our mission, besides our products’ high reliability, is to offer a swift
  worldwide service network and most ex-      dependable service and aftermarket products to suit your specific needs.
  tensive customer support in the industry    Our parts and service program is based on a simple promise:
• Our Service engineers are located in the    • Quick response time
  key production regions
                                              • Work done right the 1st time
• In cooperation with our network of          • Competitive price performance ratio
  agents, we are able to deploy a qualified
  service engineer to over 90% of our
  customers within 24 hours.                  Worldwide e-mail addresses:

• Technical enquiries are answered by our     • service@maag.textron.com
  specialists over the phone.
                                              • spareparts@maag.textron.com
• Our employees are multi-lingual,
                                              Contacting us by telephone:
  speaking the world’s most widely used
  languages.                                  • Zurich Service/Emergency:
                                                +41 44 278 83 46     (Languages: D / E / I / F / NL)
• E-mail enquiries are forwarded immedi-
  ately to the nearest service location.      • Germany Service:
                                                +49 561 3100 115        (Languages: D / E)
• You can call our Service telephone
                                              • USA Service/Emergency:
  number at any time.
                                                +1 704 716 9000       (Languages: E / ES)
                                                Hotline: (800) Maag-USA
                                              • Shanghai Service:
                                                +86 21 6334 3666        (Languages: CN / E)
                                              • Singapore Service:
                                                +65 65 62 87 20         (Languages: CN / E)



The world leader for proven processing solutions.
                                                                                             Aftermarket & Customer Support


Products and services for you:
• Spare parts for gear pumps, screen changer, filters and accessories delivered from our storages or direct from our
  own production sites. Storage facilities in the USA, Europe and China enabling shorter lead times
• Repairs and overhaul of industrial and chemical, extrusion as well as polymer and compounding gear pumps from all
  manufacturers
• All kinds of repairs and modifications to screen changers from all manufacturers
• Burn-out option with pyrolyse furnace for gear pump cleaning available in Europe, USA and China
• Contracts for preventive maintenance
• Retrofitting and performance-enhancing assemblies for increasing your plant productivity
• We offer viscosity-measurements for an optimised pump design
• Technical advice; including for applications with non-Maag products
• On-site maintenance-team training


You can count on our experience:
• Experience acquired from over 80 years of gear pump
  manufacturing.

• Over 30,000 gear pumps and screen changers world-
  wide operating reliably in the most diverse applications.

• As a manufacturer of largest polymer and compounding
  gear pumps, experience of applications in extreme
  conditions.

• The experience gained from operating our plants is fed
  directly into to new and further-developments.




Your worldwide Service Team:


“Please contact us. We will be pleased to provide an offer to suit your individual requirements.“

Martin Wyss, Andi Kleene, Manfred Stark, Pat Wait, Sopheap Thach, Tom Clement, Tu Gang, Cher Hoo Tan




Switzerland                      USA                           Germany                        Italy
Maag Pump Systems AG             Maag Pump Systems Inc.        Maag Pump Systems GmbH         Maag Pump Systems S.r.l.
Aspstrasse 12                    1500 Continental Boulevard    August-Kümpers-Strasse 9       Viale Romagna 7
8154 Oberglatt                   Charlotte, NC 28273           48493 Wettringen               20089 Rozzano (MI)
Schweiz                          USA                           Deutschland                    Italia
Phone +41 44 278 82 00           Phone +1 704 716 9000         Phone +49 2557 92 80 0         Phone +39 02 575 932 1
Fax    +41 44 278 82 01          Fax     +1 704 716 9001       Fax    +49 2557 92 80 20       Fax     +39 02 575 932 32
welcome@maag.com                 MaagAmericas@maag.com         MaagGermany@maag.com           MaagItaly@maag.com
www.maag.com                     www.maag.com                  www.maag.com                   www.maag.com

Singapore                        France                        China
Maag Pump Systems Pte Ltd.       Maag Pump Systems SAS         Maag Pump Systems Shanghai
                                                                                                                          Zürich.Service_eng_01_09_eu




25 International Business Park   111, Rue du 1er Mars 1943     Room 1204A, Silver Tower
04-73 German Center              69100 Villeurbanne            218 South Xi Zang Road
Singapore 609916                 France                        200021 Shanghai, China
Phone +65 6562 8720              Phone +33 4 72 68 67 30       Phone +86 21 6334 3666
Fax     +65 6562 8729            Fax    +33 4 72 68 67 31      Fax   +86 21 6334 3336
MaagSingapore@maag.com           MaagFrance@maag.com           MaagChina@maag.com
www.maag.com                     www.maag.com                  www.maag.com                   www.maag.com

								
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