Customer Support Analyst by xxq20518


									Customer Support Analyst

Posted September 18, 09

ProfitMaster Canada is an innovative, growing software company. We market technology solutions for the hardware and
building products industry. Our workplace values and rewards integrity, respect, open communication, initiation, risk-
taking and continuous learning.

We are currently seeking a professional, self-motivated individual to join our Customer
Support Team.

•   Job Description:
    We offer our clients 24/7 Help Desk Support, including:
    - Software training and implementation (WinX based and proprietary)
    - Hardware trouble-shooting and configuration
    - Network diagnostics and resolution
    - Business process consulting and implementation
    - Product testing and documentation
    - After-hours on-call support rotation

•   Qualifications and/or assets:
    - Excellent verbal communication skills
    - Training and/or teaching experience
    - Experience in SCO Unix Open Server and WinX OS operating systems
    - Experience with Okidata, IBM Servers and PC's, Symbol, Lexmark and Digi hardware
    - Experience in retail business management
    - General knowledge of financial management and accounting principles
    - Familiarity with store operations such as inventory control and back office procedures

Company name: ProfitMaster Canada
Reply to:
Date Candidate Required: Immediately
Job Location: Winnipeg

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