ELECTRONIC COMMUNICATION STRATEGIES by euw99833

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									ELECTRONIC COMMUNICATION STRATEGIES
Duration:               ½ day
Who should attend:      All staff members at all levels
Cost:                   $5 (food & beverages)

PURPOSE STATEMENT

Electronic correspondence is increasingly becoming an integral part of our daily communication.
Research repeatedly shows, however, that at least a third of email in organizations is irrelevant
and inappropriate, resulting in lost time, lengthy exchanges, embarrassment, and even conflict.
This workshop addresses the specific challenges of email communication, introduces the
principles and techniques of effective email messages, and explores how to use e-mail functions
judiciously.

NOTE: This is not a Microsoft Outlook course. For Outlook training, please visit the ICS website:
http://www.mcgill.ca/ics/training/office/. Thank you.

COURSE OBJECTIVES
        To increase participant comfort and confidence in writing and editing emails
        To introduce techniques that will improve the efficiency and effectiveness of participants’
        email correspondence
        To explore how the speed and reach of email changes traditional communication
        practices

BY THE END OF THE COURSE, PARTICIPANTS WILL BE ABLE TO…

        Decide when to use email or another communication method such as phone, letter, or
        face-to-face
        Create email messages that build good rapport with their intended readers and meet their
        needs efficiently
        Avoid common faux pas that can result from the specific challenges of e-mail
        Understand and apply email conventions, policies, and netiquette guidelines judiciously
        Edit and organize email message for readability, positive language, and reader
        orientation

RECOMMENDED SUPPLEMENTARY READING

        McGill University e-mail policy: http://www.mcgill.ca/ncs/policies/email
        E-mail: Communicate Effectively by: V. Terminello & M.G. Reed

COMPANION COURSE (S)
        Business Writing Strategies (open to all staff members)
        Advanced Business Writing (open to all staff members)

FACILITATOR

        Professor Diane Eyre; McGill Centre for the Study of Teaching and Writing, Faculty of
        Education

								
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