"Job Description Head of Catering"
vVac Ref: 906 vac. ref: 401 Job Description Head of Catering JOB TITLE: Head of Catering REPORTING TO: Director of Commercial Services Download application from: http://www.rsc.org.uk/downloads/docs/RSCapplicationform.doc JOB PURPOSE: To oversee the creation and launch of a new internal operation RSC Catering to generate a significant and sustained income system. To define and lead a new vision and approach to the catering offer and enhanced customer experience through a brand new restaurant, café, bars and public spaces. To have management responsibility for over-seeing the commercial success and operation of the RSC’s catering offer which must reflect the organisations’ vision and values. KEY RESPONSIBILITIES: • To create long term business plan and delivery of business strategies for RSC Catering within a framework created by the Director of Commercial Services • To create, develop and manage a new brand for RSC Catering that promotes the delivery of a commercially successful, customer-focused, world-class performing arts venue • Develop and initiate a launch strategy for the RSC Catering brand and spaces • Develop RSC Catering into a leading cafe, restaurant, bar and hospitality offer in line with audience and customer development objectives • To identify and exploit opportunities for new commercial activities for the business through both established and new marketing channels • Develop a Staff Canteen that is high quality, appropriate and operationally efficient • Recruit, manage and develop a large team of motivated and high performing individuals to include chefs and kitchen brigade, restaurant and bar managers, restaurant waiting staff and bar staff • To ensure compliance with the food Hygiene and associated regulations • To ensure that HACCP’s are written, implemented and reviewed as necessary Last update: Feb 2010 1 vVac Ref: 906 vac. ref: 401 Job Description Head of Catering • To consult and collaborate with key staff in the Commercial and Marketing Departments to ensure a joined up approach to customer service • To work closely with finance, marketing, market planning, IT and communications departments to deliver the agreed business plan and promotional strategies • To report regularly to the Director of Commercial Services providing analysis of variance from plan on a monthly basis including, re-directive measures and updating of forecasts • To maintain awareness of market developments across the sector and amongst suppliers, partners, potential partners and competitors; deriving the implications for action from information and insight • Develop and implement policies, processes and systems relating to the RSC Catering operation • To play a significant role as a member of the RSC management team including attendance at key management meetings such as Steering Group • To represent the Director of Commercial Services where appropriate. This list of responsibilities is not exhaustive and the employee will be required to perform duties outside of this as operationally required and at the discretion of their Line Manager. . Last update: Feb 2010 2 Vac Ref: 906 vac. ref: 401 Person specification Head of Catering ESSENTIAL ATTRIBUTES: • Previous responsibility for the delivery of a highly successful catering offer • Demonstrated achievement in building a business, with a track record of innovation and profitable growth • A keen interest in working within the cultural sector • Strong leadership skills combined with proven ability in communication and management • Experience of achieving income and expenditure targets and managing budgets • Have appropriate Food Safety Qualifications and be able to demonstrate, high standards of health and safety practice • Self-motivated and pro-active approach with the ability to multi task and deliver in pressurised environment. FURTHER INFORMATION: The RSC is one of the world's best-known theatre companies. Every year the Company plays to over 600,000 theatregoers at performances staged across the world. The RSC plays throughout the year at its home in Stratford-upon-Avon, the Warwickshire market town where Shakespeare was born and died. The Company also performs regularly in London and at an annual RSC residency in Newcastle upon Tyne. In addition, the Company tours throughout the UK and internationally, including residencies with universities and performing centres in the United States. The Company’s mission is to keep in touch with Shakespeare as a contemporary, but also to keep modern audiences, artists and writers in touch with Shakespeare. The Company's repertoire also includes other Renaissance dramatists, and the work of international and contemporary writers. The aim is to give as many people as possible, from all walks of life, a richer and fuller understanding of theatre. Through events, education and outreach programmes the RSC continually strives to engage people with the experience of live performance. The RSC today is still at the heart an ensemble company. Everyone in the Company, from directors, actors and writers to production, administrative, technical and workshop staff, all collaborate in the RSC's distinctive and unmistakable approach to theatre. Last update: Feb 2010 3 Vac Ref: 906 vac. ref: 401 Person specification Head of Catering Background to the project The new theatre will transform the existing 1932 Royal Shakespeare Theatre, retaining the key Art Deco and Victorian elements of the building. The theatre will give artists and audiences the best environment in which to perform and enjoy Shakespeare. Improved public spaces both inside and surrounding the theatre will create a more welcoming place for both visitors and local people. A new theatre tower with viewing platform, theatre square for outdoor performances, a linking foyer to join the Royal Shakespeare and Swan theatres and improved cafe, restaurant, shop and toilet facilities are central to the project. The gardens, pathways and riverside walk are all part of the scheme. At the heart of the project will be a new auditorium. Seating around 1,000 people, the stage thrusts into the audience with theatre-goers seated on three sides. The aim is to improve the relationship between the audience and the actor by bringing them closer together and creating a more intimate theatre experience. The furthest seat will be reduced from 27 to 15 metres. The capacity of the RST is 1046 and the Swan 430. Each auditorium will stage eight shows per week (6 evening and 2 matinee performances) at an anticipated 90% capacity. The catering spaces will occupy every level from a ground floor riverside café bar to a third floor 150 seater restaurant with views over the River Avon. A glass colonnade that will link the Swan and Royal Shakespeare Theatres will also house the main box office, theatre shop and is intended to become a central hub within the building. For further information regarding the project please visit www.rsc.org.uk/transformation RETURN APPLICATIONS: VIA EMAIL TO: email@example.com VIA POST TO: Human Resources RSC The Courtyard Theatre Southern Lane Stratford-upon-Avon CV37 6BB CLOSING DATE FOR RECEIPT OF APPLICATIONS: Please note that the RSC is unable to reimburse interview expenses. We are committed to equality of opportunity and encourage applications from minority ethnic and disabled groups, as they are currently under-represented amongst our staff. The Royal Shakespeare Company (no. 212481) is a publicly funded registered charity. Last update: Feb 2010 4