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PAYMENTS MEDICAL EMERGENCY
Payments may be made by mail to P.O. Box 6800, Lewiston, ME
04243-6800, or at our office at 225 Douglass Street in Portland from Disconnection of service may be postponed if an occupant is seri-
8:30 AM to 4:30 PM, Monday through Friday. ously ill. You must have your physician telephone us immediately,
then certify the emergency in writing within the next seven days.
LATE PAYMENT CHARGES A payment arrangement must be made on any overdue water
Your water bill is due upon receipt. Late payment charges are balance.
assessed for overdue water bills that are not paid within 25 days
from the postmark date. The interest rate is set annually per MPUC THIRD PARTY DESIGNATION
Chapter 870, Section 1, not to exceed 18% APR.
To have a third party informed of pending disconnection, please
Interest rates on late payment charges for overdue sewer bills are notify us in writing. Please include the third party’s name, address
assessed annually by municipalities, subject to state law. and telephone number.
QUESTIONS ABOUT BILLING SEWER CHARGES
Please contact our Customer Service Department at (207) 761-8310. The Portland Water District bills and collects sewer charges for
We accept collect calls from within our service area. If you are not several local municipalities. Sewer rates are set by the municipality.
satisfied with the results, you have the right to appeal to: Consumer All sewer payments are turned over to the municipality.
Assistance Division, Public Utilities Commission, 242 State St., 18
State House Station, Augusta, ME 04333-0018, or call (207) 287- MAINE SALES TAX
3831 or 1-800-452-4699.
Generally, water usage is taxable except for residential usage. For
PAYMENT ARRANGEMENTS additional clarification see Maine State Law (36 M.R.S.A., Section
1760, subsection 39 as enacted by P.L. 1977, c.686, section 3). The
If you are unable to pay an overdue water balance, please call our customer is responsible for informing Portland Water District of their
Customer Service Department at (207) 761-8310 to make an afford- proper sales tax status.
able payment arrangement and avoid disconnection of service. You
also have the right to a payment arrangement for any charge previ- EMPLOYEE IDENTIFICATION
ously unbilled due to our error.
Our employees carry a Portland Water District picture identification
badge with them at all times.
HOW TO REACH US
225 Douglass St. P.O. Box 3553 Portland, ME 04104-3553
Customer Service (207) 761-8310 Before you or your contractor dig, call DIG SAFE at 1-888-DIGSAFE
24 hour emergency - leaks - outages (207) 761-8300 to have underground utilities located at no cost to you. A single
All other calls (207) 774-5961 call to DIG SAFE can help prevent personal injury and property
We accept collect calls within our service area. damage caused by ruptured pipes and cables.
Customer Service Fax (207) 879-5837
E-mail address - email@example.com TRUSTEES’ MEETING
Web site - www.pwd.org
Regular Board business meetings, open to the public, are usually
held at 225 Douglass Street in Portland at 6 PM on the fourth
Monday of each month (on Tuesday, if Monday is a holiday). Please
(Revised 12/05) call to verify time and location.
MAIL ADDRESS CHANGE DIRECT PAYMENT PLAN
Please “X” the box for mailing address changes and fill To sign up for the Direct Payment Plan,
in your new mailing address information below: please “X” the box, and sign and date below:
Please include a voided check and also allow 30 days for processing.
If you are paying from a savings account, fill in the information below
YOUR BANK NAME:
If you are moving or need to stop service NAME on BANK ACCOUNT:
Please call Customer Service at (207) 761-8310
BANK ACCOUNT NUMBER: