The Advice Business
Chapter 5 Chapter 6
The Job of a Consultant
Advice
– Systems building – Creating or reengineering processes – Operations management – Training
The Job of a Consultant
The
client know his or her business inside out consultant knows more about issues at hand and is capable of bringing those issues to bear more effectively
The
Markets Are In Flux Everywhere
Globalization
ubiquity Always on operations Shortage of top-shelf talent
This
Information
all changes the way consultants operate
Globalization
The Increasingly free movement of goods, services, capital, and labor between countries
The enterprise that stresses the importance of recognizing, respecting, and capitalizing on differences stands a better chance of flourishing internationally
Information Ubiquity: Expected Paths
in choices Increased demand for value Increase in use of exchanges Technology pervasiveness Increase in information quality
Increase
Always On Operations
The Internet is never switched off
– This is both a solution and a problem
Expected Paths
– Increasing need to understand the buyer – Access devices will increase demand – Highly refined customer support/relationship mgt – More pro-active marketing
Talent Shortage
Causes
– An older population – Gaps between new economy skill requirements and the output of educational training and retraining institutions – Unprecedented demand for qualified men and women
Talent Shortage
Expected
paths
– More aged work population – Uneven access to education – Limited access to talent – Lack of corporate “people skills”
Impact on Enterprises
empowerment Larger markets Increase in Market Diversity Increase in Competition Greater Interdependence
Buyer
Requirements For Success
A
Portfolio Management Model
– Identify core competencies – Determine outsource opportunities – Find optimal partnership opportunities – Move more efficiently and nimbly
Chapter 6; The Consultants Toolkit
Organizations
as
– Machines – Organisms
Context
Rooted
adapt
in organism, Company must
– Sectors Model – Stakeholder Model – 5 Forces Model
Strategy Models
The
essence of strategy lies in creating tomorrow's competitive advantage than the competition mimics the ones you possess today
– Value Chain Model
– Generic Strategies Model
Marketing Models
Two
models exist. The first draws on an organic analogy. The second draws on the marketing mix
– Life Cycle models
– Marketing Mix (4 P’s)
Organization Models
Address a company’s operating structure, its administrative and technological systems, and its corporate culture.
– Operating Structures
Centralization
Fragmentation
– Administrative and Technical Systems
Human
Resources Production Systems Financial Systems
Organization Models
Corporate Cultures
Shared Values and Beliefs Rites and Rituals
Change Models
Transition
Management Model
Model
Contingency
Performance Models
Ratios Economic Value Shareholder Value Balanced Scorecard
Accounting