Recovery and User Firmware Upgrade Procedure: 1. Setup the firmware upgrade program: It can be downloaded at the following link: http://digiblue.com/customer-service/faqs/disney/mixmax/MixMax_RecoveryTool_v1_0_2_fw_v1_ 4_000_20070512.exe a. Run the installation program “MixMax_RecoveryTool_v1_0_2_fw_v1_4_000_20070512.exe” b. The following screen will appear. Press Run. c. The Recovery Tool will install automatically 2. Recovery Upgrade: Step 1: Run the program “Mix-Max Recovery Tool” by click on your START button < All Programs < Mix-Max Recovery Tool < Mix-Max Recovery Tool When you see this box, the program has started (the “+” button means the volume up button on the player and not the + sign on your keyboard, please see below before continuing) Step 2: Please make sure that your Disney Mix Max is turned off. While the unit is off, press and hold the “+” button while connecting it to your PC, you will see the following pop up screen. Step 3: Select “Yes, this time only” and click on “Next” Step 4: Select “Install the software automatically (Recommended)” and Click “Next” Step 5: The program will automatically find the USB driver, and pop up the following screen Step 6: Click on “Continue Anyway” to continue the installation Step 7: Click on “Finish” and you will see that the “Start“ button on the “Mix Max Recovery Tool” is active now. Step 8: Click on the “Start” button, and the firmware upgrade will begin automatically. When the firmware recovery process has finished, the following message will be shown Step 9: Disconnect the device from PC, close the “Mix-Max Recovery Tool” program, and power on the device again. 3. Firmware upgrades verification Step 1: Enter the “Settings” Menu Step 2: Enter the sub-menu “About Mix Max” Step 3: Check that the Firmware version is “P.1.4.000”. If so, the firmware upgrade was a success.