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Objective - DOC 7

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Objective - DOC 7 Powered By Docstoc
					                              Dina Benigni, CPIW, DAE, CRIS
                                        Pleasanton CA
                           C: 925-487-0999 E: lexicat50@yahoo.com

                                             Objective
 To find a position within the Insurance or Risk Management Industry, specializing in customer service or
                                               management.


                                                Profile
       Highly competent, professional and motivated individual with over 20 years of increasingly
        difficult and diverse experience in the insurance industry.
       Very flexible worker, motivated by challenge and, adapt well in changing environments,
       Extremely organized, able to efficiently multi-task; supervision, human resources, projects,
        account managing, customer service, underwriting, and much more.
       Exceptional public relations, communications and customer service skills.
       Recognized ability to effectively train, supervise, and assist employees on technical and
        operational difficulties.
       TVIP 2006-07 & 2007-08 Insurance Professional and Member of the Year Awards.


                                   Professional Experience
Polaris Risk Management & Insurance Services               June 2009 – Current
Account Manager – Concord CA.
    Managed 20 Construction related accounts with multiple lines of coverage.
       Market, sell and service Contractor, Real Estate Developer and Wrap Insurance
       policies.
    Customer service for Commercial book of business totaling $700,000 in premium.
    Supporting 2 1/2 full time producers, CEO/COO on special projects and other
       tasks as needed.
    Personal Lines Producer/Account Manager for entire office.
Reason for looking:       Laid off due to the Construction Unit not meeting their numbers.

Allied North America Insurance Brokerage of CA               Sept 2007 – Feb 2009
Program Manager/Supervisor – Fremont CA.
     Supervise & manage servicing of Wrap Insurance Program (OCIP & CCIP) for
       one of the largest residential home developers in the US.
     Market, sell and service Contractor, Real Estate Developer and Wrap Insurance
       policies.
     Customer service via email, fax or phone on a daily basis.
     Supervise staff of 3, including delegation of work within 2 other departments.
     Prepare and update monthly reports for management & client.
     Travel to client locations (AZ, Northern/Southern CA, CO, OR, NV & WA).
Reason for leaving:       Laid off due to the economy.




                                                    1
                         Dina Benigni, CPIW, DAE, CRIS
                                    Pleasanton CA
                       C: 925-487-0999 E: lexicat50@yahoo.com



Aon Risk Services                                          Aug 2005 – Sept 2007
Owners Controlled Insurance Program Administrator – Oakland/San Francisco CA.
    Review/issue Contractor/Engineers’ project specific insurance
      enrollment\approval for Wrap Up work for Port of Oakland Projects.
    Customer service via email, fax or phone on a daily basis.
    Issue certificates of insurance for all coverage’s (General Liability, Workers’
      Compensation, Excess Liability, Builders’ Risk, and Professional liability).
    Review credit worksheet/bid credits used for calculating insurance rates.
    Facilitate/participate in pre-bid and pre-construction meetings.
    Prepare and update quarterly claim and other reports.
    Work on site at client’s office (The Port of Oakland).
    Claim tracking/handling from a broker standpoint.

Reason for leaving:   Relocate closer to home & more opportunities with new company

Herzog Insurance Agency                                            Nov 2002 – Aug 2005
Insurance Specialist/Administrative Assistant – Pleasanton CA.
     Right hand person for owners’ calendar scheduling for appointments, office
       updates, communications, employee disciplinary actions and company activities.
     Customer service/quotes related to Farmers Insurance Group.
     Underwriting, application process, for outside markets not written with Farmers
       Insurance.
     Handle all lines including auto, fire, umbrella, bonds, work comp, and
       commercial (property/casualty).

Reason for leaving:   Laid off due to financial issues of agency

Navigators California Insurance Services                      April – Nov 2002
Operations Manager – San Francisco, CA.
    Supervised 15 Underwriting Assistants, premium audit desk, and reception and
       mailroom operations.
    Human Resource Liaison with corporate office.

Reason for leaving:   Pregnancy & commute to SF too far

Macy’s West                                                    May 2001-Dec 2001
Lancôme Department – Pleasanton, CA.
    Retail customer service and sales in cosmetic department.

Reason for leaving:   Went back into Insurance industry for better income




                                                2
                         Dina Benigni, CPIW, DAE, CRIS
                                    Pleasanton CA
                       C: 925-487-0999 E: lexicat50@yahoo.com

Chubb & Son Insurance Group of Companies                                   1999 - 2001
Customer Service Division Team Leader – Pleasanton, CA.
    Supervised 24 Customer Service Representative and Technical Assistants in
      seven different departments (Mailroom, Reception, Executive Protection,
      Casualty, Technology, Claims and Personal Lines).
    Responsible for project management, producing commercial policies, marketing,
      facilities, quality control, department audits, work flow, salary administration,
      budget & expenses, personnel development, interviews, and various branch social
      activities.

Reason for leaving:   Quit to take a break from insurance & work on personal life

Farmers Insurance Group                                                             1984 - 1999
Personal Lines Policy Processing Supervisor – Pleasanton/Merced, CA.                1998- 1999
Work Comp Claims Associate Supervisor                                               1997 – 1998
Commercial Service Representative/Operations Clerical Coordinator                   1986- 1997
Farmers Insurance Agency                                                            1984 – 1986

Reason for leaving:   Better opportunity with another company (increase salary/education)




                                   Accomplishments
National Association of Woman in Construction (NAWIC)             2008 – current
Member - Greater East Bay Chapter 30
    Non-profit organization designed & formed for Women in or related to the
      Construction Industry, with Professional, Educational, and Business
      Opportunities.

NAIW and Tri-Valley Insurance Professionals                      1994 - current
Non-Profit Organization – Dublin/Pleasanton, CA.
    Current 2008-09 Local President, past Vice President, Program Chairperson,
      Membership Chairperson, Ways and Means Chairperson, Newsletter/Bulletin
      Chairperson.
    Participated in various volunteer projects including Annual Golf Tournament,
      Day at the Races and Art Auction Fundraisers.




                                               3
                       Dina Benigni, CPIW, DAE, CRIS
                                  Pleasanton CA
                     C: 925-487-0999 E: lexicat50@yahoo.com




                                Computer Skills
    Applied System; PaperPort, 5.0 Word; Lotus Notes; Micro Soft Outlook; Excel;
   PowerPoint; Windows NT; Wrap Star (Main Frame Project Management System),
 Salesforce.com (Marketing/Sales management system), Aonwrap (Main Frame Project
 System), File Maker Pro, Instar Management System, DocStar, 4.0 ACT; WCS (Work
   Comp System); CLS (Commercial Lines System); APPS (Auto/Personal Property
System); FPPS (Fire/Personal Property System); ABS (Agency Builder System); 10 Key;
 Keyboard 70 wpm; IMS (Insurance Management System); Claims Workstation; CUW
 (Commercial Underwriting Workstation); Field Rep Pro; Agent’s Commercial Rating;
                             Mechanized and ISO Rating.

                           Education/Certifications
               Property/Casualty Insurance Agency License 0D84395
                                   Notary Public
       CIT Designation (Construction Industry Technician) - currently pursuing
           CRIS Designation (Construction Risk and Insurance Specialist)
                DAE Designation (Diversified Advanced Education)
                       Professional Business Writing School
                          Communicate with Confidence
                             Leadership Development
                  Workers’ Compensation Claims Administration
                        Claims Handling in the 21st Century
                        Underwriting for Non Underwriters
                               Intro to Underwriting
           CPIW Designation (Certified Professional Insurance Woman)
            Success Leadership Series (The Art of Effective Evaluation)
                  Toastmasters International (Secretary/Treasurer)



             References and Letters of recommendation upon request




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