Information for patients
Tel: 0845 155 8155
Getting to Derriford Hospital
Derriford Hospital is well served by buses from Plymouth and the surrounding area. For
information on timetables and fares contact:
Walking and Cycling
Walking or cycling to the hospital may be an option for you or visitors. Cycle parking is
located by the main entrance. For a Plymouth cycle map contact Plymouth City Council
on 304316 or pick one up from the hospital foyer.
There are several short-stay pay and display car parks for patients and visitors.
Parking is free between 21.00 hrs and 07.00 hours
Length of stay Cost
Up to 45 minutes Free – please see note below
2-3 hrs £3.30
3-4 hrs £4.40
4-6 hrs £6.60
6-8 hrs £8.00
Important Notice to Patients
There is a period of up to 45 minutes free parking. This is designed for picking
up/dropping off only and is not enough time for attending a hospital appointment. If you
are attending a hospital appointment, then please pay for a minimum of two hours or
access one of the concessionary parking tickets available for patients from the parking
office in car park A.
The following groups are entitled to free parking:
• All registered disabled patients who hold a disabled badge or drivers who are
transporting a patient who holds a disabled badge
• Parents of children in hospital or parents whose babies are being cared for in the
Neonatal Intensive Care Unit. Please take a letter from the ward to the parking
• Relatives of those patients who are being cared for on the Liverpool End of Life
Care Pathway. The ward will ring the parking office.
• Patients attending clinics for Radiotherapy, Renal, Chemotherapy,
Physiotherapy, Dermatology, Blood Donors and Oncology or those who are
parents or carers of children attending the Derriford Children’s Cancer Service or
Early Bird’s Childrens Diabetes will continue to be able to pay £1.20 per day.
• Discounts are available for stays of a week or longer:
£24 for a 5 day ticket (2 days free parking)
£32 or a 7 day ticket (3 days free parking)
£96 for a 1 month ticket (7 days free parking)
All concessionary tickets can be shared between different vehicles.
For more information on these concessions please ring 01752 763949 or go to the
parking office in car park A. The parking office is open Monday – Friday 9am – 4pm;
Saturday & Sunday 3pm – 3.30pm and closed on bank holidays
If a patient’s stay is longer than expected for any reason please ask the
ward/department to contact the parking office on 53949 giving the patient’s car details
and which car park they are parked in.
Hospital Car Service
If you are not fit enough to come to hospital by private car or public transport, contact
Transport Access Patient on 0845 0539100. They will discuss whether you are able to
use the hospital transport system. There is a charge for this which you may be able to
claim back if you are on certain benefits.
There is a change machine at the main hospital entrance on level 6.
Refunds for travel expenses and car parking can be claimed for patients who receive:
• Income Support or ESA income based
• Pension Credit – guaranteed credit, not savings credit
• Job Seekers Allowance – income based only
• Low Income Certificate HC2 or HC3
• Family Tax Credit
If you are on benefits please go to the cashier’s office on level 7, Derriford Hospital. You
will be asked to show proof that you receive the relevant income.
The cashier’s office opening times:
09.30 – 16.30 Monday – Thursday
09.30 – 16.00 Friday
Please note: The Department of Social Security sets the rules on who can claim.
When you arrive
There are volunteer Hospital Guides at the reception desk inside the main entrance who
can show you to the clinic. There are signposts to all Outpatient Departments.
Please let the clinic receptionist know you have arrived, and you will be directed to your
Please tell us if you or your family have any special needs e.g. a disability and we will
do our best to help.
• appointment card (if you have one)
• appointment letter (if you have one)
• any tablets or medicines you are taking
• hearing aids - if attending the ear, nose & throat clinic
• enough money for prescription charges, telephone calls, refreshments and car
• income support/family credit book if you are receiving benefit and want to claim
• your diary dates or special arrangements (such as holidays) which might affect your
future appointments or treatment
• a book to read in case you have to wait (or a quiet toy for a child).
• any questions you want to ask the doctor/nurse/therapist
Please do not bring anything of value.
If possible, please bring only one relative or friend with you as space in the waiting area
When you see the doctor
• This may be your only chance to ask questions about your condition. It may help to
think of questions before you come to the clinic and write them down.
• Outpatient visits may involve some simple investigations and tests. We will discuss
these with you.
• If you think you may not be able to remember what is said to you, please ask for the
information to be written down.
We try to make sure that our clinics run on time. If there is a delay you should be told. If
you have concerns about the length of time you have been waiting please speak to the
receptionist or clinic nurse
Reducing waiting times
If you are unable to keep your appointment, please let us know as soon as possible so
that we can give it to someone else. We need to ensure that no appointment slots are
• If you do not attend your appointment and fail to notify us you may be removed the
• If you cancel your appointment more than once without reasonable notice or
explanation you may be removed from the waiting list
Use of mobile phones in hospital
Please note that mobile phones must not be used in many areas of the hospital as they
can interfere with medical equipment. Areas where mobile phones can be used will be
clearly signed. Public telephones are available in the main concourse level 6 and in
many other departments throughout the hospital.
You will always be asked for written consent before you are involved in any research.
You can refuse without giving a reason.
We are a teaching hospital and medical students may be with qualified doctors during
your appointment. Please tell us if you do not want them there. This will not affect the
standard of care you are given.
• Whenever possible all aspects of your care will be explained to you and you
should have plenty of chances to ask questions.
• We have strict rules of confidentiality. If information has to be given to anybody
other than other health professionals who are involved in your treatment we will
get your permission.
• If you have to have a procedure it will be discussed with you and you will be
asked for your written consent even for an emergency operation. If you are not
able to give your consent we will take whatever life-saving procedures are
• Results of investigations such as x-rays may be used for the education of health
professionals. These are always anonymous. Please let us know if you do not
want this to happen.
• Anonymous results of tissue samples may be used for educational purposes.
Otherwise the samples are kept for a period of time before being disposed of by
• If a photograph or video is taken to be used for the education of health
professionals you will be asked for your written consent for this.
• You have the right to refuse any treatment or to ask for time to think about it.
There is only one place where smoking is allowed. A shelter is provided in car park B
(to the right of the hospital as you leave).
The NHS Smoking Advice Service is able to help patients and their relatives to give up
Advice and information
If you have any concerns about the care you or a relative has received please contact
PALS (Patient Advice and Liaison Service). They will discuss how they can help and
work with other hospital staff to resolve your problem.
PALS can be contacted Monday – Friday 9am–4pm in their office in the main concourse
on level 6. They can also be contacted by phone (01752) 517657.
What do you think?
We do our best to run the clinics smoothly and to schedule. If you have any comments,
suggestions or complaints about our services - please let us know.
• Speak to our staff
• Contact PALS
• Write to Patient and Consumer Affairs at the hospital address
This leaflet is available in large print and other
formats and languages.
Contact: Patient Services
Tel. 01752 763031
Date issued: February 2009
For review: 2011
Ref: D-02/CG&Q/SL/Attending clinics