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					For discussion on 7 August 1997                    IIAC Paper No. 12/1997

                     ADVISORY COMMITTEE

                     The Second Progress Report of
                     the Task Force on Applications


            This paper informs Members the progress of the work of the
Task Force on Applications (TFA) subsequent to the second IIAC Meeting on
11 June 1997.


2.           Following the second IIAC Meeting, the Task Force has held
three meetings on 14 June, 5 July and 2 August 1997. The major area of
concern was on the identification of the study scope, methods of information
collection and analysis, co-ordination within TFA and between TFA and the
other two Task Forces of the IIAC, possible sources of funding/assistance,
and co-ordination with local and regional II projects. Members all
participated actively and exchanged their ideas through working group
meetings and electronic mails.

Terms of Reference

3.          As agreed by the IIAC, the word ―co-ordination‖ in item (c) of
the terms of reference of the TFA was changed to ―identification‖. The
revised terms of reference is given in Appendix A.

Work Plan

4.           In response to the comment of an IIAC member that the terms of
reference (c) and (d) were not reflected in the work plan of the TFA, a new
bullet point was added to Phase II : Analysis of the work plan -

      ―To identify local research and development efforts in developing II
      applications and proposals for community-wide pilot projects.‖

The revised work plan is given in Appendix B.

Progress of Working Groups

5.           The progress reports of four of the following five working
groups are given in Appendices C to F respectively -

       Working Group on Methods of Analysis (WGA)
       Working Group on Business (WGB)                    - Appendix C
       Working Group on Education (WGE)                   - Appendix D
       Working Group on Government (WGG)                  - Appendix E
       Working Group on Community, Environmental
       and Personal Services (WGCEP)                      - Appendix F

6.          Considerable progress has been made by the Working Groups on
CEP and Government. Updates have been introduced to the reports on
Business and Education. The reports of the four Working Groups have
covered the initial vision statements, research/study briefs, and seminar

7.         The report on WGA remains the same as the one submitted for
the IIAC meeting in July.

Views of Members for Consideration by the IIAC

8.           The Task Force considered that the following issues should be
highlighted for consideration by the IIAC Committee.

      a.    Establishment and functions of the IIAC - Members sought more
            information on the proposed set-up of the Information

          Infrastructure Co-ordinating Office (IICO) and the relationships
          to be evolved between the establishments of OFTA, IICO and the
          advisory bodies of IIAC and relevant panel of Legco.

     b.   Resources support for seminars, surveys, studies - Members
          initially estimated from the reports of the Working Groups that
          about $500,000 would be required to support TFA activities and
          would like to seek advice from the IIAC for funding sources.

     c.   Information Infrastructure Policies - Members noted that the lack
          of co-ordination of the existing Government policies on
          information infrastructure and the evolution towards an
          Information Society. They would like to see a more co-ordinated
          approach and better communications to all relevant parties.

     d.   Co-ordination between TFA and TF(RF) - Members agreed that
          TFA should only consider the requirements of law to facilitate
          the development of electronic commerce. The law itself should
          be a matter for the Task Force on Regulatory Framework to

     e.   Co-ordination between TFA and TF(TS) - Members considered
          that there was overlap on the scope of works of the Task Force
          on Applications and the Task Force on Technical Standards.
          They suggested that the requirement of technical standards at the
          application level should be driven by applications and the two
          task forces should work closer together in order to minimize the
          duplication of efforts.

     f.   Views on the exhibition-cum-seminar discussed at the last IIAC
          meeting includes:
           the seminar should focus on policy areas and Policy
              Secretaries and professionals should be the targeted
           the Exhibition should be for the professionals and the
              general public; and
           TV programmes might serve the purpose of promoting
              awareness for the general public of the importance of the
              Information Society in Hong Kong.

Advice Sought

9.         Members are requested to -

     (a)   note the content of this paper;
     (b)   endorse formally the amendments to the work plan as given in
           paragraph 4 above; and
     (c)   comment on the issues highlighted by TFA in paragraph 8.

Task Force on Applications
5 August 1997

                                                                  Appendix A

                        Task Force on Applications

                            Terms of References

To advise IIAC on the following matters -

      a)    identification of the community demands for II applications
            including business sector, government, public bodies and
            individual members of the public

      b)    identification of factors which foster, and those which hinder, the
            development and promotion of II applications in Hong Kong and
            recommend measures to leverage the former and to address the

      c)    co-ordination of local research and development efforts in
            developing II applications

      d)    identification of proposals for community-wide pilot projects
                                                                     Appendix B

                    Work Plan for Task Force on Applications

Phase 1: Work Planning

11 May 1997              To consider the scope of work, areas of emphasis,
(First Meeting of         working procedure and a work plan
Task Force)              To establish working groups as necessary

24 May 1997              To finalise the work plan
(Second Meeting of       To consider the progress and areas of emphasis of
Task Force)               individual working groups
                         To consider regional developments of II

11 June 1997             Convenor to report progress to IIAC and to seek its
                          endorsement on the work plan at Second Meeting of

Phase II : Analysis

June, July 1997          For each programme area, to identify the current
(2 to 3 meetings)         development (international and local) and the factors
                          which foster and those which hinder the development
                          of information infrastructure in Hong Kong

August 1997              Convenor to report progress to IIAC at its Third
August, September    For each programme area, to analyse the trends and
1997                  the factors which foster and those which hinder the
(2 to 3 meetings)     development of information infrastructure
                     To consider co-operation with or participation in
                      local or overseas II projects

October 1997         Convenor to report progress to IIAC at its Fourth

Phase III : Recommendations

October, November    For each programme area, to consider preliminary
1997                  recommendations
(3 to 4 meetings)    To prepare interim report of the Task Force

December 1997        Convenor to report progress to IIAC at its Fifth
                     Convenor to present interim report to IIAC

December 1997,       To consider the comments made by the IIAC on the
January 1998          interim report
(2 to 3 meetings)    To finalise report for the Task Force
                     To consider whether the Task Force should continue
                      to function, and if yes, to consider new programme

February 1998        Convenor to present final report to IIAC at its Sixth
                                                                     Appendix C

                        WORKING GROUP ON BUSINESS

                                    PROGRESS REPORT

       This report tries to reflect the informal consensus of WGB Members
         who are encouraged to comment so that the next WGB Report
                      may more accurately reflect their views.


1.      The WGB membership list will be updated with each WGB Report. As
        of the date of this report the membership is:
                Mr. John Daly (Leader)
                Mr. Brian Chan    
                Ms. Cindy Cheng   
                Mr. Todd Dutkin   
                Mr. Alfred Ho     
                Mr. William Kwan  
                Dr. Charles Lam   
                Mr. James Lau     
                Ms. Anna Lin      
                Mr. Eddie Paterson
                Mr. Arics Poon    


2.      The principal method of communication between WGB Members is by
        E-Mail. Physical meetings may be held from time to time as specific
        needs arise. Individual Members are free to convene meetings with other
        Members at any time provided that a digest of any significant discussions
        or consensus reached at such meetings is communicated (by the convenor
        or designated alternate) to all WGB Members by E-Mail for comment
        and incorporation as appropriate in WGB Reports.

Progress Report - WG on Education                                       Page 1 of 3

3.      It is anticipated that the Terms of Reference of the WGB may be subject
        to change in the short term and they will be updated as necessary with
        each WGB Report. At this date the draft Terms of Reference are:
        a.      To identify possible areas of Business Use of the Information
                Infrastructure and propose ways to encourage and implement such
        b.      To identify restraints to such Business Use and to suggest ways to
                remedy such restraints.
        c.      To formulate Vision Statements relating to the Business Use of the
                Information Infrastructure.


4.      Possible areas of Business Use of the Information Infrastructure which
        have been identified by the WGB are:
        a.      Intranets and Extranets
        b.      Electronic Directories
        c.      Business-to-Business Electronic Commerce
        d.      Retailer to Consumer Electronic Commerce
        e.      Electronic Data Interchange (EDI)
        f.      Electronic Stock Exchange Trading
        g.      CyberShopping
        h.      CyberCash
        i.      Smart Cards
        j.      Manufacturing Applications
        This listing needs to be amended/added to and the separate items

Progress Report - WG on Education                                         Page 2 of 3
5.      Some of the ways in which the Business Use of the Information
        Infrastructure may be encouraged and implemented include:
        a.      Education of the Trading Community of the benefits to be derived
                from Intranets, Extranets, Electronic Directories, Electronic
                Commerce, and EDI.
        b.      Implementation of electronic trade cycles.
        c.      Development by Government of electronic submission of
                Government documents:
                i.      Income/Salaries Tax Returns
                ii.     Applications/Renewals of Driving Licences.
        d.      Development by Government of Electronic Tendering/Purchasing.
        This listing needs to be amended/added to and the separate items


6.      Some of the restraints to the Business Use of Information Infrastructure
        a.      Absence of a high powered Government body to give proper
                direction and assistance including some major funding.
        b.      The lack of Electronic Commerce legislation.
        c.      Existing processes which mandate paper documentation for many
                commercial transactions.
        d.      The lack of a Public Key Authentication Framework.
        e.      Lack of awareness/education of how to apply the opportunities of
                the Info. Age.

7.      Some ways in which these restraints may be remedied are:
        a.      Establishment of an Information Society Task Force directly under
                the authority of the Chief Executive of the Hong Kong SAR.
        b.      Research into the adaptation and adoption of the UNCITRAL
                Model Law on Electronic Commerce (copy may be obtained from

Progress Report - WG on Education                                        Page 3 of 3
       and related
                draft laws.
        c.      Research into possible implementation of a Hong Kong
                Certification Authority and associated Secure Directory.

VISION STATEMENTS ON THE                         BUSINESS      USE     OF     THE

8.      Some critical Vision Statements are:
        a.      Establishment under the Chief Executive of a properly funded
                Information Society Task Force with a strong secretariat as soon as
        b.      Possible adoption of the adapted Model Laws on Electronic
                Commerce and related draft laws as soon as possible.
        c.      Possible implementation of a Hong Kong Certification Authority
                and Secure Directory as soon as possible.
        This listing needs to be added to.


9.      Concern has been expressed by several members of the Working Group
        that there may be some overlap of the areas covered by the different Task
        Forces, Working Groups and Expert Groups. For example, it has been
        suggested that the selection/adoption of Standards should be driven by
        Applications requirements in the particular circumstances of the Hong
        Kong environment and that to review Standards independently of
        Applications may be dangerous.


10.     The terms of reference and application areas of this Working Group
        would be extended to cover the needs of applications.

Working Group on Business
July 1997
                                                                      Appendix D

Progress Report - WG on Education                                         Page 4 of 3
                       WORKING GROUP ON EDUCATION

                                    PROGRESS REPORT

1. Who constitute the education sector ?

    - Tertiary institutes
    - Technical and Vocational Training colleges, Institute of Education
    - Secondary and Primary schools
    - Organizations training civil servants, workers and managers (such as
      HKMA, HKPC, MDC and Civil Service Training Centre)
    - Organizations other than the above offering courses of different kinds
      (e.g., Caritas, Breakthrough, Kai Fong Associations and youth and
      community centres)
    - Electronic and non-electronic publishers of text books and reference
      materials (?)

2. Application needs:

    - Access to the Internet facilities (all organizations by end of 1999)
      * information search through WWW
      * communicating through email
      * transferring files
      * announcements and recruiting teachers and students
      * collaborative work through the net
      * interactive discussion through the net

    - Distance learning facilities (hardware and software)
      (selected organizations by end of 1998)
      * delivering lectures
      * handing in and marking assignments
      * counselling
      * interactive group discussions
      * search for literature and other relevant materials

    - Electronic classrooms (selected organizations by end of 1998)

Progress Report - WG on Education                                        Page 5 of 3
        *   wide screen projection system connected to the instructor‘s computer
            and the Internet
        *   each seat has computer with multimedia capability and access to the
        *   computers are served by a server with audio/video libraries and other
            software useful for teaching specific subjects
        *   connection to other electronic classrooms or lecture theatres

    - intranet for streamlining internal operations (selected organizations by
      end of 1998)
      * filling and submission of various forms
      * online registration and course selection
      * announcements
      * inventory control
      * database for various handbooks, deadlines etc. which will be
          automatically updated
      * online directories and floor plan
      * staff and student records (restricted access)
      * work flow control
      * other applications

    - Social and recreational needs (selected organization by end of 1999)
      * online music
      * movies
      * games
      * others

3. Infrastructure required to support the above applications
   (wish list only, will be revised after consultation with the education sector,
   see Item 4):

    - Each organization or institute mentioned in (1) should have its own local
      area network or Intranet at speed of at least 10 Mbps by year 2000.

    - Each organization or institute should be connected to the Internet with at
      least a 64Kbps link by the end of 1999. The speed will depend on the
      number of users.

    - There should be a hub in HK to route information among the institutions
      without having to leave HK (something like HKIX). This should be set
      up by the middle of 1998.

Progress Report - WG on Education                                       Page 6 of 3
    - The link overseas should run at T3 speed or above by the end of 1999.

    - Provide infrastructure to allow users to dial in from home to access
      computing facilities in their own institutes or to access the Internet by
      year 2000.

    - Standards on coding schemes, especially Chinese, to enable
      interoperability among the institutes. (Work with WG on Standards).

    - All primary and secondary school teachers should have a teaching
      package available (through electronic and non-electronic means) to teach
      students on II and related IT products and services, both on technological
      development and impacts on individuals and society. (by mid-1998).

    - All tertiary institutions, Technical and Vocational Training Colleges, and
      the Institute of Education should have courses conducted through
      electronic and non-electronic means on II and related IT products and
      services, both on technological developments and impacts on individuals
      and societies. (by mid-1998).

4. In order to determine the current status and assess the magnitude of the
   work, we propose to collect data in the following ways:

    I)    Day school
          Representatives from each category of institutions in 1.

    II) Phone calls and/or informal meetings
        - For tertiary institutes, WG members may contact Heads of
          Computing Centres and Heads of Computer Science Departments.

          - For High Schools and Primary Schools, check with Education
            Department for information and also for appropriate association to
            Contacts: Tertiary institutes - J. Day, S. Chanson
                      Secondary and Primary Schools - L. Ng, L.K. Tsang
                      Technical colleges, OLI, IE, VTC - L.K. Tsang, P.F. Tsui
                      HKPC, HKMA, Breakthrough, Caritas etc - C. Lam

    III) Sample survey of ‗end-users‘ - primarily students but also teachers who
         are not administrators.

Progress Report - WG on Education                                       Page 7 of 3
    We will need resources to design questionnaires, conduct sample phone and
    on-site sample surveys, and hold meetings. A very rough estimate is we will
    need $100K to collect, sort and produce information on current status in the
    education sector.

Working Group on Education
July 1997

Progress Report - WG on Education                                      Page 8 of 3
                                                                         Appendix E

                     WORKING GROUP ON GOVERNMENT

                                     PROGRESS REPORT

             With a view to understanding Government activities related to II,
interviews are being conducted with a number of different Government
Departments. Due to the relatively closed target of Departments a full market
study is not warranted for the Government Work Group.

             A key activity related to the IIAC from the Industry Department is
a consultative study on ―The formulation of strategies for promoting the use
of IT in Hong Kong‖. Tenders have been called for consultants to conduct the
study which is expected to commence in Oct/Nov 1997 and run for about 6
months. Objectives of the study are:

      Take stock of the current usage of IT within the local services industry.
      Assess the implications of technology.
      Examine the adequacy of local IT.
      Research models and strategies adopted in other countries.
      Identify opportunities for the local software industry.
      Formulate a strategy for promoting the use of IT across all sizes of

            The Efficiency Unit has embarked on a programme called
‖Exploiting Internet Technologies in Government‖ under the auspices of the
Secretary for Treasury. The programme adopts the following five tier

1. Foundation Building                 including a Service-wide Stock Taking
                                       Exercise, Technological, Legal & Security
                                       Issues & Standards, Infrastructure, Equipment
                                       & Accessibility Review.
2. Government Home Pages               including well designed Gov‘t home pages & a
                                       Coherent Information Locator Service,
                                       Improvement to existing Govt Home Pages
3. Pilot Application Projects including GSD‘s Procurement Services,

Progress Report - WG on Government                                           Page 1 of 4
                                     OFTA‘s licence applications, Lands
                                     Department‘s Mapping Information Services,
                                     Labour Department‘s Employment Services,
                                     ISD‘s Press Library Services, IPD‘s Trade
                                     Mark Services.
4. Strategic Business                By Policy Area
5. Awareness Promotion               including Exhibitions, Seminars,
                                     Demonstrations, Training & Skills Transfer

              Interviews will continue over the study period to build a
reasonably complete picture of Government II activities and identify areas in
which it is considered there are ―holes‖.

Hong Kong Government Information Infrastructure Objectives

            Government objectives from a number of countries have been
reviewed in preparing suggestions for Information Infrastructure objectives for
the Hong Kong Government A synopsis of overseas objectives is provided
below, followed by some initial suggestions for Hong Kong.

 Stimulate economic growth
 Create Jobs
 Create high wage jobs
 Enable new products and services
 Strengthen technology leadership
 Creating a Government that works well and costs less
 Deliver higher quality, lower cost Government services
 Implement Government wide email
 Electronic access to Government information
 Dissemination of Government Information
 Build more open participatory democracy
 Prepare children for 21st century
 Reduce healthcare costs while increasing quality of service
 Universal access

 Establish competitive framework that unleashes creativity, innovation, and
 Access should be universal and relevant as TV and phone today

Progress Report - WG on Government                                        Page 2 of 4
 Create jobs
 Universal, affordable and equitable access
 Consumer choice and diversity of information
 Competency and citizen participation
 Open and interactive networks
 Government to foster an environment in which private sector can be
   innovative and create wealth and jobs for all users
 Promote Canadian content & culture
 Government to set an example as a model user of information and
   information technologies
 Use power of Government procurement to help Canadian firms compete

Government should:
 Run pilot projects public/private partnership – act as a front end to
 Provide information of wide interest free of charge in electronic form
 Set minimum standards for electronic publication of information
 Make papers available for consultation electronically
 Take leadership in providing flexible working from home
 Use IT to reduce paper
 Provide terminals in public libraries and town halls
 Develop a National Health Service intranet

 Review restrictions on companies conveying or providing broadcast
  entertainment services in their own right should be reviewed.
 Develop a new regulatory framework to distinguish conveyance from


IT2000 aims to:
 Develop Singapore into a global hub
 Boost Singapore's economic engine
 Enhance the potential of individuals by linking communities locally and

Progress Report - WG on Government                               Page 3 of 4
 Improve the quality of life for all Singaporeans

Singapore ONE is a major strategic initiative under IT2000. It is tied closely to
each of the five major thrusts of the plan:
 Evolve a National Information Infrastructure
 Deploy Flagship Applications
 Promote IT Culture
 Nurture a vibrant IT industry
 Spearhead Government Use of IT

Vision 21 for Info-Communications promulgated by the Telecommunications
Council The Role of the info-communications administration the following key
 Development of Info communications Infrastructure
      Private sector led
      Improvement of regulatory systems
      Public sector leadership
      Promotion of R&D
 Promotion of Dynamic Competition
 Ensuring Social Fairness
 Global Viewpoint
     Play a leading role in liberalizing the info-communications market
     Development of Global the info-communications infrastructure

Hong Kong
The Hong Kong Government has made considerable progress in developing
Internet services and is already on the road to fulfilling a number objectives set
by other administrations:
 Most HK Government Departments already have web pages.
 Around 300 Government forms are on Internet for people to download.
 Many consultation papers are accessible via Internet.
 A number of pilot projects are being developed by the Efficiency Unit.
 The Industry Division is planning a major study of IT in Business with a
   view to developing programmes to further stimulate the use of IT.
 Support funds and projects are available and being run by the Industry
  Department to encourage the use, knowledge and quality of IT and software.
 Regulatory issues are being addressed, at least to some extent, by OFTA.
 Public libraries and the Urban Council are using and developing applications
  for Internet.
 Hong Kong Health Information Superhighway.

Progress Report - WG on Government                                       Page 4 of 4
             The Hong Kong Government needs to have a co-ordinated
approach in formulating Government II policies and a set of clear, agreed and
well communicated objectives. Within Asia, Singapore, Malaysia and to a
lesser extent Japan have developed ―visions‖ for the manner in which they
believe their countries should develop and embrace an Information Society and
are using this co-ordinated approach to the benefit of their economies.

Some suggestions for the Hong Kong Government are as follows:
 Government will foster an environment in which the private sector can be
  innovative and create wealth and jobs for all users.
 Government will actively support research and development of Information
  Infrastructure related products and services.
 Government will set an example as a model user of information and
  information technologies to foster quality communication and transactions
  with and between the people of Hong Kong.
 Government will actively support the development of an Information
  Infrastructure as a key part of maintaining and building Hong Kong‘s
  position as a Regional Communications hub.
 Government will develop policies and programmes to ensure the people of
  Hong Kong of all ages have the necessary education and skills to participate
  in an Information Society.

Working Group on Government
July 1997

Progress Report - WG on Government                                   Page 5 of 4
                                                                         Appendix F

                   WORKING GROUP ON COMMUNITY,

                                    PROGRESS REPORT


1.      The format and contents of the Progress Report of the Working Group on
        Community, Environmental and Personal Services (WGCEP) will be
        updated from time to time in response to changes at IIAC(A) and IIAC
        levels. For example, inclusion of item (f) would depend on whether
        societal educational activities would be dealt with by a separate organ
        within or outside IIAC.

2.      Matters requiring urgent attention are highlighted by * below.


3.      Communications between members have mainly been conducted through
        email and telephone. There have been numerous communications with
        other task forces and work groups for better co-ordination and
        consistency. Members have met once on 26th June 1997. By 5th July
        1997, membership is as below, after experiencing some minor changes:

        Dr Charles Lam (Leader) Convenor, Consumer Education Working
                                Group, UCAC
        Mr Y T Lam              Deputy Director (Admin), Urban Services
        Mr Ringo Chan           Chief Editor/IT Magazine
        Ir Alfred Ho            Vice President, HKIE/Chair, Group 3, HKIE
        Ir Alex Kwan            HKIE, Environmental Division
        Mr Anthony Kwan         Chair HKIE/ITD
        Mr Patrick Mok          Member of Freeway
        Mr Daniel Ng            Chairman, HKISPA
        Mr Larry K C Ng         AD(CIS), Education Department
        Dr John Ure             Associate Professor, School of Business,

Progress Report - WG on Community, Environmental and Personal Services      Page 1 of 3
        Mr Nicholas Yeung                  Deputy Controller (Corporate Affairs), ATV


4.      With reference to developments and planning in Hong Kong and other
        economies, terms of reference of WGCEP are:
        a.* to identify and classify II services to be covered by WGCEP
        b. to identify end users needs from the end user perspective for each II
        c. to conduct research on previous experiences in supplying and
           consuming IT products and services closely related to each II service,
           successes and failures in respect of meeting needs, and reasons for
        d. to understand multi-disciplinary issues and possible barriers relevant
           to each II service and impacts (long term and short term, tangible and
           intangible ones) on the society
        e. to suggest what need to be and can be done for successful
           implementation of each service (including (f)), at what times, through
           what means, by which organizations, etc.
        f.   to suggest educational actions needed to enhance societal awareness
             and knowledge relevant to these services


5.      After discussion amongst members and with convenors of other working
        groups, a draft list of II services has been compiled below. Now
        tentatively identified, designated and grouped in the following way,
        changes to them may be required based on ongoing discussions.

        a. Community Services (Government Online/ Public Access)
              public healthcare/medical care system (for sharing of health
               information and other societal needs)
              public library (for various societal needs)
              public archive, museum and cultural centres (for various societal
              city guide (%)

Progress Report - WG on Community, Environmental and Personal Services        Page 2 of 3
              booking of tickets for public entertainment (sport facilities,
               shows, exhibitions, programmes, etc.)
              booking of cemeteries and crematoria slots
              membership applications (various types open to the public)
              directory services (for various societal needs) (%)
              voting and local democracy system (%)
              global emergency/security management system (%)

        b. Environmental Services (could be % for some)
              building monitoring and management /intelligent building
               systems (for various needs)
              intelligent transport             system      (for    traffic   control,    vehicle
               positioning, etc.)
              weather forecasting and information system
              pollution prevention (and control) system
              maritime information system
              natural resources management system

        c. Personal Services
              remote interactive medical diagnosis/telemedicine
              remote monitoring of out-patients, home care
              cyberspace games

              cyberspace entertainment (movies, interactive television, music,
              teleworking/homeworking/virtual                      office     (workplace-home
               communications and other needs)
              personal information systems (mailing, information access, etc.) (@
               for some)
              personal learning and development (those not covered by the
               Education WG)
              homeshopping (@)
              homebanking (@)


Progress Report - WG on Community, Environmental and Personal Services                    Page 3 of 3
        Technology neutral and layman terms are used as much as possible. The
        word ‗electronic‘ is deleted as already implied by the term II.
        Demarcation into broadband and narrowband technologies is avoided as
        a service will most likely involve both along the whole communications
        @ denotes II service could be within WG on Business
        % denotes II service could be within WG on Government Infrastructure


6.      The Market Research Brief and Wish List of the WGCEP are given in
        Annexes A and B respectively.


Clarify WG‘s scope of II services,
review local and overseas developments                            July-August 1997
Research on end users needs, past experiences,
exploring multi-disciplinary issues and impacts                   September-December 1997
Final report                                                      Jan/Feb 1998

Working Group on Community, Environmental and Personal Services
July 1997

Progress Report - WG on Community, Environmental and Personal Services               Page 4 of 3
                                                                        Annex A

                           Market Research Brief of WGCEP


1.      Objectives and methodologies of market researches will match with the
        terms of reference of WGCEP — for each II service, identifying end
        users needs, learning from previous good and bad experiences,
        understanding multi-disciplinary impacts, barriers and problems, with the
        intention of overcoming them.

2.      Objectives and methodologies of market researches will broadly match
        with suggestions from WG on Methods — looking from end users‘
        perspective, use of worksheets, tracing backward from the ‗demand‘ side
        to the ‗supply‘ side, etc.

Community and Environmental services

3.      Half a day of a dayschool (now called sharing seminar I) to be held in
        conjunction with other working groups, for sharing/brainstorming to
        obtain views from end users and facilitating/supporting institutions, will
        focus on the following II services:
         Community: public library, archives, museums and cultural centres;
           booking for public entertainment; membership applications
         Environmental: weather forecasting and information system, pollution
           prevention (and control) system

4.      Intended for the design of each II service, sharing/brainstorming will be
        guided by carefully designed jargon-free user-friendly means:
         steering questions (covered by a few pages of worksheets) categorized
           into: end user characteristics and needs; technological issues and
           impacts; economic issues and impacts; regulatory issues and impacts;
           socio-cultural issues and impacts; suggestions on research and
           development; suggestions on training and development
         simple network and information diagrams linking up end user needs
           with suppliers‘ technologies.

5.      Sharing Seminar II will be held some time after Seminar I, to cover
        Community and Environmental II services not yet explored, through a
        market research methodology similar to Seminar I.

Annex A - WG on Community, Environmental and Personal Services           Page 1 of 2
6.      These sharing seminars will possess some publicity and educational
        nature. After participants‘ interests have been aroused, they would most
        likely continue to express their views through other means e.g. OFTA‘s
        forums and advisory committees.

Personal Services

7.      As facilitating/supporting and end user organizations relevant to Personal
        services possess characteristics different from those of Community and
        Environmental services, a different primary research approach will be
        used, which is similar to a public consultation exercise often conducted
        by OFTA. Such approach has also been considered by OFTA‘s Telecom
        UCAC and its Education Working Group for current telecom services.
        Step 1. Advertise in newspapers/magazines (and also in Seminars I and II
                ) to solicit views through well-designed questions, similar to those
                used for Community and Environmental II services.
        Step 2. Respondents will write to electronic and paper-based forums of
                OFTA. OFTA/neutral persons will carefully design criteria to
                digest and filter responses and summarize respondents‘ views.
        Step 3. Some respondents e.g. user groups, researchers and academics,
                will be further interviewed by OFTA/neutral persons.
        Step 4. (In parallel with Steps1-3). Request for data/help from the
                following entities relevant to Personal II services:
                 OFTA which has constant dialogue with the computer industry
                    and a good database
                 LegCo Research and Library Services which has produced
                    very good analyses on II recently
                 University academics and researchers who have done
                    researches themselves or have supervised student projects
                 HKTUG which has some data on users views on current and
                    future products and services relevant to II
                 Consumer Council which has some data on users views and
                    complaints on Internet and other products and services
                    relevant to II
                 Telecom Association HK which understands the industry
                 Statistics Department which can provide some historical data
                 Other entities as required
        Step 5. Publish report and ask for further responses to enhance findings.

Annex A - WG on Community, Environmental and Personal Services             Page 2 of 2
Estimate of Costs

8.      $ 50k is estimated for organizing Seminar I as it will be a joint function.
        $ 100K is estimated for organizing Seminar II. $100K (mainly for
        advertising) is estimated for conducting primary research for Personal
        Services. It is assumed that zero to very low costs would be required for
        Step 4 of the methodology for Personal services (para. 7).

Ongoing Research

9.      Research through studying web sites, views in forums and literature,
        through interviewing and communicating with (potential) end users and
        related organizations will be ongoing, as required.

Annex A - WG on Community, Environmental and Personal Services            Page 3 of 2
                                                                          Annex B

                                    Wish List of WGCEP


1.      As much as possible, each wish should include quantifiable/measurable,
        verifiable, motivating and attainable target numbers and target dates for
        achieving them.

2.      At this stage, it is not necessary to estimate funds nor actions required in
        detail in order to materialize each wish.

General Wishes

3.      The Government should lead to clarify roles to be played by the public
        and private sectors, and to implement, facilitate and support activities for
        shaping and constructing Hong Kong‘s Information Society and
        Infrastructure. In particular:
        a. within the Government, concerted co-ordination will be taken among
           different branches and departments to formulate a visionary and
           comprehensive government policy [target date for announcing major
           roles and policy: 2Q98].
        b. within the industry, relevant pledges will be made and codes of
           conduct drafted by suppliers of II products and services [target date:
        c. the Government will announce research policies on how II services
           could benefit Hong Kong as a whole in different dimensions--
           economical, social, cultural, and competitive--apart from the
           technological dimension [target date: 1Q98].
        d. the Government will announce policies on educating the public, on
           issues, impacts, problems and suggestions relevant to II services. End
           users perspective should be emphasized in educating the public; for
           example, before adopting a typical homeshopping service, a potential
           consumer should have the knowledge of its possible merits and
           demerits compared with traditional shopping, in respect of security,
           privacy, speeds, costs, choices available, socio-cultural needs
           fulfilled, etc. [target date: 1Q98].

Annex B - WG on Community, Environmental and Personal Services             Page 1 of 3
        e. the Government will announce training and development policies for
           converting at least fifty percent of the Hong Kong population into
           information and computer literate as measured by well designed
           criteria [target date: 2Q98].
        f. the Government will act as a leader in disseminating information to
           the public and formulate policies, after public consultation, on ‗what
           public information is‘ and ‗what kinds of information benefit the
           public most‘ [target date: 3Q98].
        g. the Government as a major employer, should take the lead in
           encouraging the practice of flexi-working (working from home for,
           say, one day per week; with different days for different staff), to
           reduce traffic jams as well as air pollution level. It will research into
           the possibility of implementing and make announcement on such
           policy [target date: 4Q98].

4.      The Government should lead to promote affordability and convenience
        of II services, to serve present and future needs of the community. In
        particular, the Government should announce policies or make pledges:
        a. on making legislative initiatives on providing universal access to the
           community at just, reasonable and affordable rates, including telecom
           services and Internet [target date: 4Q98].
        b. on overcoming barriers to diffusion of IT products and services; for
           example, hardware and software compatibility, language problems
           (e.g. English-Chinese translations) [target date: 3Q98].
        c. on overcoming the gap between the information ‗haves‘ and ‗have
           nots‘ in the society due to various reasons e.g. costs of software and
           hardware, access controls [target date: 1Q99].
        d. for disadvantaged groups so that they will have as much opportunities
           as other members of the community to learn and use II services at
           affordable costs [target date: 1Q99].
        e. on establishing ‗virtual communities‘ or ‗information society
           gateways‘, linking schools, libraries, community centres, museums,
           district offices, housing offices, hospitals, clinics, post offices etc.,
           with at least fifty percent of the total costs being funded by the
           Government [target date: 1Q99]
        f. on promoting the concept of virtual bookstores so that by year 2000,
           at least eighty percent of bookstores in Hong Kong will have virtual
           bookstore facilities [target date: 3Q98]

Annex B - WG on Community, Environmental and Personal Services             Page 2 of 3
Wishes on per-II-service basis

5.      Public library (for various societal needs)
        a. On-line Public Access Catalogue (OPAC) search can be made by the
           public over the Internet [target date: end of 1998]
        b. Renewal of library loans can be made through an interactive voice
           response system and self-charging of library materials can be made in
           public libraries [target date: end of 1998]
        c. Public libraries will be linked with tertiary academic libraries to
           enable integrated OPAC search by the public over the Internet [target
           date: year 2000]

6.      Public archive, museum and cultural centres (for various societal needs)
        a. Providing catalogue search of archived items and information relevant
           to them [target date: before end 1999]
        b. Providing information on facilities and services over the Internet
           [target date: before end 1999]

7.      Booking of tickets for public entertainment (sport facilities, shows,
        exhibitions, programmes, etc.)
        a. Enabling booking of tickets for public entertainment over the Internet
           and by interactive voice response system [target date: before end of

8.      Booking of cemeteries and crematoria slots
        a. Enabling checking the availability of and booking of cemeteries and
           crematoria slots over the Internet [target date: before end of 2000]

9.      Membership applications (various types open to the public)
        a. Enabling making standard membership applications through public
           electronic networks at no or very low costs [target date: end of 1999]

10.     Weather forecasting and information system
        a. All Government departments and private sector organizations
           involved should be informed of all situations of special weather
           changes (and acknowledge receipt of such signals by responsible

            persons) within half an hour, so that they could react to them speedily

Annex B - WG on Community, Environmental and Personal Services            Page 3 of 3
            in order to abide by their own performance pledges. [target date:

11.     Pollution prevention (and control) system
        a. Enabling monitoring different kinds of pollutants in Hong Kong so
           that international standards can be constantly kept

12.     Remote interactive medical diagnosis/telemedicine
        a. Setting up a central medical advisory centre attended by experienced
           doctors with video-conferencing facilities for remote interactive
           medical diagnosis/ telemedicine [target date: year 2000]

13.     Teleworking/homeworking/virtual office (workplace-home communi-
        cations and other needs)
        a. Government to announce flexi-hour policy (see para. 3) [target date:
        b. Private Sector to consider similar practice [target date: 1Q99]

Annex B - WG on Community, Environmental and Personal Services               Page 4 of 3

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