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10_11 CSC

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									                                                                                                       CITY OF CAPE TOWN - DRAFT 2010 / 2011 CORPORATE SCORECARD


                                                                                                                                                                                                           TARGET                  TARGET
 STRATEGIC
FOCUS AREA
                                                                              LEGOTLA TOP 20 OBJECTIVE                                                         INDICATOR                                  2009 / 2010                                                                                                        IDP 2010/11 Review Initiatives/Programmes/Projects
                                                                                                                                                                                                                                   2010 /11
                                                                                                                                                                                                      (Proposed Base-line)


                                                                1A. Create an enabling environment for the economy to grow and become globally competitive
                                                                Increase number of direct job opportunities              1A.1 Number of direct jobs                                                   11,700                 11,500             Local Economic Development Programme
                                                                                                                                                                                                                                                Urban Agriculture Programme
                                                                                                                                                                                                                                                Performance Management of Municipal Service Providers
             1. Shared economic growth and development




                                                                                                                                                                                                                                                Business Support Programmes
                                                                                                                                                                                                                                                SMME Programmes e.g. RED Door and SEDA
                                                                                                                                                                                                                                                Prioritise skills development based on the needs of the local economy
                                                                                                                                                                                                                                                Higher Learning Institutions Programme
                                                                                                                                                                                                                                                Students in Free Enterprise Project
                                                                                                                                                                                                                                                Africa Cities Reaserch Project

                                                                (Attract) Increase direct investment into the local economy     1A.2 Rand value of investment                                         R1.6 bn                R1bn               Development Facilitation Programme
                                                                                                                                                                                                                                                Area targeting
                                                                                                                                                                                                                                                Business Development Programme
                                                                Increase percentage (number) of visitors to Cape Town           1A.3 % increase in foreign visitors                                   2%                     2%                 Cape Town Tourism
                                                                                                                                                                                                                                                Tourism Events Programme
                                                                                                                                                                                                                                                Local Tourism Programme
                                                                                                                                                                                                                                                Destination Development Programme
                                                                Increase number of EPWP job opportunities                       1A.4 Number of EPWP jobs                                              18,000                 24 000             No narrative

                                                                Improve approval time for Land Use and Planning                 1A.5 % applications approved within statutory period                  80%                    82%                No narrative
                                                                applications
                                                                Improve approval time for Building Plan applications            1A.6 % applications approved within statutory period                  96%                    96%                No narrative



                                                                2A. Provide universal access to basic services
                                                                Increase universal access to sanitation                         2A.1 % of households with access to sanitation                        99.10%                 99.4%              Various contractors in place to assist with the roll out of sanitation infrastructure
                                                                                                                                                                                                                             896 864HHs
                                                                                                                                2A.2 % of informal settlement households with access to sanitation    80.5%                  96%                Option to expand dry sanitation solutions e.g. MobiSan dehydration toilet

                                                                                                                                2A.3 Service rate of toilets                                          2                      2

                                                                Increase universal access to water                              2A.4 % of households with access to water                             100%                   100%               Subscribes to 'water ladder concept' of DWEA Strategic Framework for Water Services
                                                                                                                                                                                                      902 278 HHs            902 278HHs
                                                                                                                                2A.5 % of informal settlement households with access to water         100%                   100%               Contractor appointed to assist with the roll out of water inftrastructure
                                                                                                                                                                                                                                                Piloting a GPRS water meter logging equipment to analyse water consumption in informal settlements
                                                                                                                                2A.6 Service rate of taps                                             2.8                    2.5
             2. Sustainable urban infrastructure and services




                                                                Increase universal access to electricity                        2A.7 % of households with access to electricity                       90.46%                 91.27%             Ongoing cooperation between the City and Eskom for the planning of electrification programmes
                                                                                                                                                                                                      771 435 HHs            778 446HHs

                                                                                                                                2A.8 % of informal settlement households with access to electricity   62.43%                 64.29%             Eskom has now embarked on the elctrification of informal areas that comply with the City's electrification policy
                                                                Increase universal access to basic refuse collection services   2A.9 % of households with access to solid waste                       99%                    99%                Various programmes and intiatives see pg 49-50
                                                                                                                                                                                                      893 255 HHs            893 255HHs

                                                                                                                                2A.10 % of informal households receiving area cleaning and refuse     99%                    99%
                                                                                                                                collection service
                                                                2B. Conserve natural resources
                                                                Reduce water demand                                             2B.1 % reduction in unconstrained water demand                        27%                    27%                Water leaks repair programme
                                                                                                                                                                                                                                                Pressure management programme
                                                                                                                                                                                                                                                Roll out of Water Management devices
                                                                                                                                                                                                                                                Treated effluent re-use programme
                                                                                                                                                                                                                                                Education and awareness programme
                                                                2C. Effectively manage the City's infrastructure and resources
                                                                Improve maintenance of City infrastructure                 2C.1 Amount spent on repairs and maintenance                               R1 bn                  R1.2 bn            Capturing of asset units on Financial Asset Register on SAP
                                                                                                                                                                                                                                                Develop and implement a life cycle management system for infrastructure

                                                                                                                                2C.2 Reduce the number of electricity outages                         <1.3                   <1.3
                                                                Reduce Water losses                                             2C.3 Reduce the volume of unaccounted for water losses as part of     18.8%                  20%                Development of a Water Balance model based on the master plan zones is proceeding as high priority
                                                                                                                                the total water consumed                                              Volume: 62             Volume 67          Loggers are being installed on all bulk meters to enhance accuracy of data collected to determine water loss areas
                                                                                                                                                                                                      040ML                  400ML
                                                                2D. Improve cleanliness of the City
                                                                Achieve a clean City                                            2D.1 Percentage Score of Photographic Cleaning Index                  70%                    70%                No narrative




                                                                3A. Develop, adopt and implement a comprehensive response to Cape Town's energy and climate change challenges
   3. Energy efficiency for a sustainable




                                                                                                                                                                                                                                                Implementation of National Power Conservation Programme
                                                                                                                                                                                                                                                Energy supply security through the promotion of renewable and cleaner energy sources
                                                                                                                                                                                                                                                Retrofitting of City Infrstruacture
                                                                Reduce energy consumption                                                                                                                                                       Roll out of Energy Efficient and Sustainable Technologies
                                                                                                                                3A.1 % reduction in unconstrained use of electricity                  3.3%                   3.3%
                                                                (Ensure energy security and reduce carbon emissions)                                                                                                                            Finalisation of Energy Efficient Water Heating Bylaw
                   future




                                                                                                                                                                                                                                                Mass rollout of Solar Water Heaters
                                                                                                                                                                                                                                                Education and awareness programmes

                                                                                                                                                                                                                                                Climate change impact modelling
                                                                Adapt to and build community reilience to climate change                                                                                                                        Long term planning for Climate Change Adaptation
                                                                (Not a corporate objective however part of narrative)                                                                                                                           Promoting resilient communities


                                                                UNDER REVIEW
                                                                4A. Improve public transport system and services (for e.g. the implementation of phase 1A of the integrated rapid transit programme)

                                                                Reduce public transport commuter travel time along selected     4A.1 % reduction in commuter travel time                              10% reduction in       10% reduction on Better management and maintenance of transport networks and infrastructure:
                                                                corridors                                                                                                                             travel time along      Ph 1B of Atlantis Unblocking the major routes: towards mulimodal corridors giving priority to road based transport.
                                                                                                                                                                                                      Phase 1A of            corridor          Improving traffic conditions: specific traffic management measures ( Development of Traffic Management Plans)
                                                                                                                                                                                                      Atlantis corridor                        Improvements in major transport infrastructure, systmes, services and networks.
                                                                                                                                                                                                                                               Use of new techhnology for improved road safety.
                                                                                                                                                                                                                                               Developing of high quality urban transport through rationalization, making better use of public transport and existing infrastructure.
                                                                                                                                                                                                                                               Improving traffic signalisation.

                                                                Increase length of dedicated public transport lanes along       4A.2 Length of dedicated public transport lanes provided in           15 Km's                20km               Implementatioin of Integrated Rapid Public Transport Network (IRPTN)
                                                                selected corridors                                              kilometres                                                            (on base-line of                          • An Integrated Rapid Public Transport Network and Implementation Plan
                                                                                                                                                                                                      53kms)                                    • Municipal Control and authority over the integrated network and
                                                                                                                                                                                                                                                • Maximum stake for existing bus and mini bus taxi sector in the Rapid Public Transport Network operations.
             4. Public transport systems




                                                                                                                                                                                                                                                The IRPTNs comprises the following elements, namely:
                                                                                                                                                                                                                                                • Rail Priority Corridors
                                                                                                                                                                                                                                                • Bus Rapid Transit (BRT) Networks which will imitate rail by running on exclusive lanes.
                                                                                                                                                                                                                                                • Formalization and inclusion of current operators and labour especially from the Minibus Taxi and bus industries as contracted operators
                                                                                                                                                                                                                                                The intention is to ensure that trains, buses, taxis, BRT trunk and feeders have common fare collection system.
                                                                                                                                                                                                                                                • Implementation of the Integrated Rapid Transit (IRT)/BRT system with Phase 1A focussing on the Airport to Cape Town CBD and Atlantis Corridor. 15km of dedicated lanes is currently under construction
                                                                                                                                                                                                                                                along this corridor.
                                                                                                                                                                                                                                                • Enforcement of Existing public transport lanes on N2, Vanguard Drive; Duinefontein –Modderdam Rd; R300 freeway in order to strengthen the north south movements and connecting people and places
                                                                                                                                                                                                                                                Resources Allocated
                                                                                                                                                                                                                                                • R2.5bn has been allocated for implementation of IRT Phase 1A for the next 3 years
                                                                                                                                                                                                                                                • Development of Enforcement Strategies for existing public transport lanes




                                                                Increase percentage of commuters using public transport         4A.3 % commuters using public transport to total number of            52%                    52.2%               Increase in public transport users
                                                                                                                                commuters                                                             Ratio: 0.52:1          Ratio: 0.522:1     New public transport transfers
                                                                                                                                                                                                                                                New public transport contracts
                                                                                                                                                                                                                                                New 18hr operating transport system
                                                                                                                                                                                                                                                 New infrastructure, stations vehicles to improve the image of public transport
                                                                                                                                                                                                                                                Integrate Non Motorised Transport networks and services with public transport
                                                                                                                                                                                                                                                Improved safety; improved transport management and operations through the new Transport Management Centre (TMC)
                                                                                                                                                                                                                                                Implementation of Rail based Park & Ride Facilities to support rail operations: Kuilsriver Station; Monte Vista
                                                                                                                                                                                                                                                Improved Transport Information Centre
                                                                5A. Provide equitable community facilities and services across the City
                                                                Maintain community facilities open for community use at   5A.1 Number of parks mowed and cleaned according to minimum                 3058                   3 058              * Review current categories of parks and public open spaces so as to ensure the maintenance plans are aligned to size, utilisation and functioning of the various categories of facilities.
                                                                required standard                                         standards                                                                                                             * Establish productivity indices or measures for all maintenance activities and resources to ensure the outputs can be measured in a consistent manner.
                                                                                                                                                                                                                                                * A review of the current maintenance standards and guidelines, to include learning and insights gained from the past years implementation, as well as consider national and international developments in
                                                                                                                                                                                                                                                terms of benchmarks.
                                                                                                                                                                                                                                                * Development of appropriate performance management metrics for each maintenance standard and for the collective performance of the function so as to ensure the required outputs as well as outcomes
                                                                                                                                                                                                                                                in terms of set service delivery objectives are achieved.
                                                                                                                                                                                                                                                * Develop a capacity building programme for external service providers to ensure that the industry can respond to the needs of the organisation in a manner that is acceptable.
                                                                                                                                                                                                                                                * Conducting of a security assessment and develop a related strategy to deal with the risks associated with safety and security in parks.
                                                                                                                                                                                                                                                * Business improvement initiatives relating to continuous process improvement, as well as targeted business improvement projects.


                                                                                                                                5A.2 Number of libraries open according to minimum set open hours 63                         49                 • Continued efforts need to be put into getting a resolution of the unfunded mandate so that there is proper funding for libraries. This is an ongoing national process;
                                                                                                                                                                                                                                                • A facilities plan for Libraries will be finalized during this financial year. The main outcome will be to determining that there is a fair and equitable distribution of libraries throughout the City. This might lead
                                                                                                                                                                                                                                                to a redistribution of resources enabling more to meet the minimum hours during 2010/11
                                                                                                                                                                                                                                                • In many libraries, Friends of the Library organizations assist with volunteers and other contributions which help libraries to meet their minimum opening hours and every effort is being made to encourage
                                                                                                                                                                                                                                                the establishment of Friends organizations in more libraries. This is an ongoing process but more effort will be put into it in 2010/11 ;
                                                                                                                                                                                                                                                • The planned new library system should make library processes more efficient and this could increase staff productivity and help to meet minimum opening hours during 2010/11.

                                                                                                                                5A.3 Number of formal sportsfields with complete grass cover          360                    360                • Development of an Annual Maintenance Plan per facility by 1 July 2010
                                                                                                                                                                                                                                                • Implementation of code specific seasons with clear maintenance and rehabilitation window periods.
                                                                                                                                                                                                                                                • Controlled Usage: Advanced fixture submissions on a monthly basis
             5. Integrated human settlements




                                                                                                                                                                                                                                                • Implementation of monitoring systems that will culminate in monthly reports. Corrective actions will be taken where necessary in an integrated manner with the following stakeholders :
                                                                                                                                                                                                                                                    -Sport Field Coordinators
                                                                                                                                                                                                                                                    -Facility Management Committee (MFC)
                                                                                                                                                                                                                                                    -Facility Officer
                                                                                                                                                                                                                                                • Construction of full sized synthetic pitches in areas most needed and planned for in Atlantis, Lwandle, Hout Bay and Imezamuyetu this year.

                                                                                                                                5A.4 Number of open, safe and clean halls                             121                    121                * Reallocation of resources to ensure compliance to Health & Safety legislation-Dec 2010
                                                                                                                                                                                                                                                * Implementation of electronic booking system to improve accessibility by customers.
                                                                                                                                                                                                                                                * Review of Minimum Maintenance standards: 1 July 2010
                                                                                                                                                                                                                                                * Annual maintenance plan and schedule per facility-1 July 2010
                                                                                                                                                                                                                                                * Review of Safety requirements to create savings on General Expenses.
                                                                                                                                                                                                                                                * Monitoring Systems
                                                                                                                                                                                                                                                    -Facility checks-monthly
                                                                                                                                                                                                                                                    -Safety audits- annually
                                                                                                                                                                                                                                                    -Customer survey to be implemented in 2010

                                                                5B. Deliver housing opportunities in accordance with the five year housing plan (reviewed annually)
                                                                Increase subsidised housing opportunities provided by the  5B.1 Number of housing opportunities per year                              8400                   8400               * Integrated Residential Development Programme (IRDP)
                                                                City                                                                                                                                                                            * Consolidation Subsidy Programme
                                                                                                                                                                                                                                                * People‟s Housing Programme
                                                                                                                                                                                                                                                * Emergency Housing Programme
                                                                                                                                                                                                                                                * Upgrading of Informal Settlements Programme
                                                                                                                                                                                                                                                * Social Housing Programme
                                                                                                                                                                                                                                                * Institutional Housing Subsidy Programme
                                                                                                                                                                                                                                                * Community Residential Units
                                                                                                                                                                                                                                                * Gap (Affordable) Housing


                                                                Implementation of structured programme for the upgrade of       5B.2 Number erven upgraded per year                                   1000                   1000               * Informal Settlements Master Plan
                                                                erven in informal settlements                                                                                                         Incrementally                             * Anti-Land Invasion Unit
                                                                                                                                                                                                      Serviced Erven                            * Informal Settlement Management
                                                                                                                                                                                                                                                Temporary Relocation Areas


                                                                6A. Foster a safe and secure environment
             nd security




                                                                                                                                                                                                                                                                                                                                                                                                                        7b19554b-2236-4652-8738-bc6e718f3fbf.xls
                                                                                           CITY OF CAPE TOWN - DRAFT 2010 / 2011 CORPORATE SCORECARD


                                                                                                                                                                                      TARGET                 TARGET
 STRATEGIC
FOCUS AREA
                                                                LEGOTLA TOP 20 OBJECTIVE                                                   INDICATOR                                 2009 / 2010                                                                                                        IDP 2010/11 Review Initiatives/Programmes/Projects
                                                                                                                                                                                                             2010 /11
                                                                                                                                                                                (Proposed Base-line)


                                                  Improve survey score on anti-social behaviour                6A.1 Survey score on 5 point symmetric scale                     Achieving ≥3           ≥3
                                                                                                                                                                                                                           Strengthening of the Law Enforcement and Specialised Law Enforcement Departments
                                                                                                                                                                                                                           • Introduce specialised training interventions
                                                                                                                                                                                                                           • Review City By-Laws and recommend new by-laws if required
                                                                                                                                                                                                                           • Review operational strategies and exploring international best practices
                                                                                                                                                                                                                           Expansion of the Sponsored Law Enforcement Scheme:
                                                                                                                                                                                                                           • Establish an adequate support structure for the initiative
                                                                                                                                                                                                                           • Explore the feasibility of introducing the concept in the City‟s Traffic Services
                                                                                                                                                                                                                           • Ensure that all officials deployed in terms of this initiative is trained in the principles of Problem Orientated Policing
                                                                                                                                                                                                                           • Continue to grow the City‟s law enforcement capacity.

                                                                                                                                                                                                                           Community Based Safety Initiatives
                                                                                                                                                                                                                           Neighbourhood Watch Assistance Project:- The City‟s Neighbourhood Watch Assistance Project, a Mayoral initiative, was launched in August 2008 and has as its main objective, the strengthening of the
                                                                                                                                                                                                                           crime and disorder prevention capacity of local communities.

                                                                                                                                                                                                                           The project has the following strategic objectives:
                                                                                                                                                                                                                           • Ensure that all members of the target Neighbourhood Watches are trained in the principles of Problem Orientated Policing
                                                                                                                                                                                                                           • Ensure self sufficiency of the targeted Neighbourhood Watches
    6. Safety and security




                                                                                                                                                                                                                           • The selected Neighbourhood Watches to achieve agreed upon goals.

                                                                                                                                                                                                                           During the 2010/11 financial year, at least six additional Neighbourhood Watches will benefit from this initiative.
                                                                                                                                                                                                                           Neighbourhood Safety Coordination Project
                                                                                                                                                                                                                           Introduction of an Information Management System:
                                                                                                                                                                                                                           • Full implementation of ISERMS in the Metro Police Department.
                                                                                                                                                                                                                           • Further roll-out of ISERMS to Emergency Services, Traffic and Law Enforcement.


                                                  Reduce accident rate                                         6A.2 % reduction in accident rate at high frequency locations    5% reduction (216 5%                       Continue to direct resources towards national road safety strategies, including the Arrive Alive campaign.
                                                                                                                                                                                accidents)                                 Work closely with partner agencies to ensure a coordinated approach towards road casualty reduction measures, such as education and enforcement. This will include pamphlet distribution to pedestrians
                                                                                                                                                                                                                           at high accident frequency locations.
                                                                                                                                                                                                                           A 'no nonsense' approach will be adopted towards the general disregard for traffic rules and regulations, especially by taxis
                                                                                                                                                                                                                           Speed enforcement will be expanded, especially in high accident locations and pedestrian risk areas
                                                                                                                                                                                                                           Increased visibility through peak hour patrols and regular road blocks across the city
                                                                                                                                                                                                                           Assess the need for remarking road signs and tree trimming
                                                                                                                                                                                                                           Expand the Traffic Services "Ghost Squad"to full capacity


                                                  Increase in drug related arrests                             6A.3 % increase in arrests in drug related crimes                10% increase i.e.      10%                 Specialised operations targeting drug dealers
                                                                                                                                                                                760 arrests            (836)               Expansion and development of the Specialised Substance Abuse Enforcement unit
                                                                                                                                                                                                                           Effective cooperation with other Law Enforcement Agencies

                                                  Reduction of disaster risk through maintaining optimum                                                                                                                   Continuously reviewing of the 35 different Disaster Risk Management Contingency Plans
                                                  preparedness (Not a corporate objective however part of
                                                  narrative)
                                                  7A. Facilitate the development of a healthy and socially inclusive society
                                                  Educate parents, caregivers and ECD forums through          7A.1 Number of targeted development programmes                    New to CSC             20                  Create public awareness about the plight of children and pieces of legislation to protect them
                                                  targeted development support groups                                                                                                                                      Educate parents and caregivers about issues which impact on children
    7. Health, social and community development




                                                                                                                                                                                                                           Capacitate ECD Forums, Principles and ECD Governing Bodies to effectively manage and run ECD centres and organisations
                                                                                                                                                                                                                           Promotion of sustainable communities and healthy lifestyles through the promotion of community-based sport and recreation programmes

                                                  Facilitate strategic sporting partnerships                   7A.2 Number of strategic sporting partnerships and events held   19                     22                  Provision of city services such as traffic,waste and disaster management
                                                                                                                                                                                                                           Guidance w.r.t. The event permitting procedures of the system
                                                                                                                                                                                                                           Ensuring that event organisers comply with the relevant legislation and procedures
                                                                                                                                                                                                                           Support with event hospitality
                                                                                                                                                                                                                           Limited support w.r.t. equipment, finance and the bidding process
                                                  Reduce air pollution                                         7A.3 Number of days when air pollution exceeds WHO guidelines    137                    135                 Implementation of the Air Quality Management Plan
                                                  Reduction of the infant mortality rate                       7A.4 Number infant deaths per 1,000 live births                  19.5                   19.2                Ensuring adequate immunization coverage
                                                                                                                                                                                                                           Increasing the number of 18 year old female clients attending family planning clinics
                                                                                                                                                                                                                           Conducting health and hygiene interventions in informal settlements
                                                  Slow the rate of increase of the City‟s TB incidence         7A.5 Number of TB cases per 100,000 of Cape Town Population      1,090                  1,120               Ensuring the improvement in managing TB
                                                                                                                                                                                                                           Determining how many TB clients are also infected with HIV
                                                                                                                                                                                                                           Managing and improving the TB Control Programme
                                                  Slow the rate of increase of the City‟s ante-natal HIV       7A.6 The City‟s ante-natal HIV prevalence                        19.3%                  19.6%               Ensuring an ongoing and expanding Voluntary Counselling and Testing (VCT) Programme
                                                  prevalence                                                                                                                                                               Ensuring that there is an adequate supply and distribution of condoms

                                                  8A. Ensure enhanced service delivery with efficient institutional arrangements
                                                  Increase levels of employee morale                          8A.1 % increase in satisfied staff according to annual survey     31%                    34%                 Development and implementation of institutional frameworks and business systems
                                                                                                                                                                                                                           Implementation of human capital management systems and processes to enhance staff alignment to business needs
                                                                                                                                                                                                                           Implementation of efficiency gains interventions through business improvement initiatives

                                                  Reduce time to resolve complaints                            8A.2 % improvement in time to finalise complaints                12% reduction          12%                 The frequency of failures and the location thereof allows maintenance engineers to implement remedial action in order to ensure that service levels and condition of municipal infrastructure is maintained
                                                                                                                                                                                (22 days)
    8. Good governance and regulatory reform




                                                  8B. Manage key financial and governance areas such as income control, cash flow, indigent support, alternative income opportunities, asset and risk
                                                  Reduce the amount of money owed to the City             8B.1 Percentage of net debtors to income                         22.5%               22.5%                       Increase the debt management actions in terms of final demands, warning notices, restrictions/disconnections and legal actions
                                                                                                                                                                                                                           Setting of monthly targets to achieve a payment ratio of 95% and above
                                                                                                                                                                                                                           Enhancement of SAP and Enterprise Resource Plan (ERP) to automate debt collection actions
                                                                                                                                                                                                                           Provide affordable arrangement plans to debtors struggling to pay their municipal accounts
                                                                                                                                                                                                                           Continue to engage National and Provincial departments to settle their debts
                                                                                                                                                                                                                           Continue to provide Water Services dept. with lists of debtors who qualify as indigents and have large water accounts
                                                                                                                                                                                                                           Communication strategy to citizens via media and community meetings

                                                  Create new assets for public benefit                         8B.2 % spend of capital budget                                   95%                    95%                 Environmental Impact Assessment to be conducted in the northern areas as part of the augmentation scheme of a new water treatment plant and bulk resevoir
                                                                                                                                                                                                                           R285 million budgeted over 3 years for the upgrade of 6 wastewater treatment works
                                                                                                                                                                                                                           Increased spendingon refurbishment, repairs and maintenance on electricity infrastructure
                                                                                                                                                                                                                           A budgeting programme with an intergrated approach for new road infrastructure and service planning will be developed


                                                  Resolve internal audit findings as per follow up audits      8B.3 % internal audit findings resolved                          60%                    70%                 A control self assessment programme will be rolled out in the organisation to enable management to monitor controls themselves
                                                  performed                                                                                                                                                                A corrective action tracking tool to be implemented to enable advance reporting
                                                  An unqualified audit                                         8B.4 View of Auditor General                                     Unqualified audit      Unqualified audit   The city will constantly engage the Accounting Standard Board and National Treasury with suggested changes to the accounting standards as well as directives issued

                                                  Maintain the City's Credit Rating                            8B.5 View of independent rating agency                           P-1 (short term)       High investment     The city continues to reprioritise its budget to accord with its cash flows and to maintain fiscal discipline by monitoring developments on a monthly basis
                                                                                                                                                                                Aa2.za (long term)     rating
                                                  8C. Establish effective community engagement channels
                                                  Improved customer satisfaction                        8C.1 Community satisfaction (Score 1-5)                                 3                      3




                                                                                                                                                                                                                                                                                                                                                                                          7b19554b-2236-4652-8738-bc6e718f3fbf.xls
                                                                  DRAFT 2010/2011 CORPORATE SCORECARD INDICATOR DEFINITIONS

                                                                                         INDICATOR DEFINITION
           INDICATOR                                                                                                                                                                    INDICATOR STANDARD/NORM/BENCHMARK
                                                                               (As reviewed by Directorates for 2010 / 2011)
                                      This indicator measures the number of direct jobs that are created as a result of the implementation of the Department of Economic and           Currently, the job creation figures in the tourism sector are
                                      Human Development (EHD) and local economic development initiatives and programmes, including capital projects.                                   based on either the World Tourism Organisation standard of
1A.1 Number of direct jobs            No formula- absolute number collected by project managers and agencies reported quarterly.                                                       12 international tourists create 1 job or the City of Cape
                                                                                                                                                                                       Town standard of 19 international tourists create 1 job.

                                      This indicator measures the extent to which the current levels of investment in the City are maintained through implementation of
                                      programmes by the City‟s trade and investment agencies and various sectors of the Cape Town economy which are aimed at securing
1A.2 Rand value of investment         investments from business and developers. The most desirable investments are those which are aimed at contributing to economic growth
                                      and job creation which benefit the City and its residents.
                                      No formula- Absolute Rand Value recorded and reported biannually.
                                      This indicator measures the number of visitors to Cape Town. It is measured through the information obtained from Airports Company          Barometer was introduced in 2007 and will be the baseline,
                                      South Africa (ACSA), i.e. arrivals at the Cape Town International Airport, SATOURISM, Hotel & Bed-and-Breakfast establishments in Cape performance evaluation that was done in June 2007 by
1A.3 % increase in foreign visitors
                                      Town as well as tourist attraction facilities. This is managed via the Service Level Agreement with the destination marketing organisation. external consultants will form baseline

                                      Average employment period- EPWP target vs the actual:                                                                                            All EPWP compliant projects must have or display the
                                      a) Total number of job opportunities created as a result of EPWP                                                                                 elements of employment and EPWP projects should either
1A.4 Number of EPWP jobs
                                      b) Total number youths employed                                                                                                                  be labour intensive or labour enhanced (activity based)
                                      c) Total number of women employed
                                      d) Total number of people with disabilities employed
1A.5 % applications approved          Number of applications finalised within statutory timeframes (30-60 days) expressed as percentage to number of applications received.            75%
within statutory period
1A.6 % applications approved within Number of applications finalised within statutory timeframes (30-60 days) expressed as percentage to number of applications received.              96%
statutory period
                                      This indicator refers to household access. The percentages are based on an estimated City-wide household count that is updated                   ASSUMING THE CHANGE BASED ON RATIO IS MADE
                                      annually. Basic Service delivery access for informal households i.e. access to sanitation facilities is based on a variable ratio dependant      FOR 2010/11 - RECOMMENDED
                                      on the type of toilet (informal - 1 toilet: x households, replacing the standard x=5 used previously). Total informal households serviced is
2A.1 % of households with access
                                      the sum of numbers of each toilet type multiplied by each ratio. (Total informal households serviced + Total formal households serviced) /
to sanitation
                                      All households in City. This is expressed as a percentage.
                                      Data Source: Number of toilets of each type: Water and Sanitation's Informal Settlement Services section.
                                      Data Source: Number of households: Strategy & Planning's Strategic Development Information section.
                                      This indicator refers to Informal household access. The percentages are based on an estimated City-wide Informal settlement household
2A.2 % of informal settlement         count that is updated annually. Access to sanitation facilities is based on the ratio (informal - 1 toilet: 5 households). (Total informal
households with access to sanitation households serviced/ Total Informal households in City). This is expressed as a percentage.
                                      Same data sources as % of Households with access to Sanitation indicator.
                                      Based on customer complaints received from informal settlement consumers with respect to sanitation matters. Measure determines
                                      customer complaints per 1000 consumer households.
2A.3 Service rate of toilets
                                      Data Source: Number of complaints: Water and Sanitation's TOC and Informal Settlement Services section.
                                      Data Source: Number of informal households: Housing's Informal settlement section.
                                      This indicator refers to household access. The percentages are based on an estimated city-wide household count that is annually updated.         This indicator will in future be improved to numerically tie
                                      Basic Service delivery refers to informal household access to water (informal - 1 tap: 25 household). Total informal households serviced         individual taps to individual shacks to confirm that condition
2A.4 % of households with access currently calculated on average as total number of taps x 25 hh/tap. (Total informal households serviced + Total formal households                    of 200m distance away is achieved and that all settlements
to water                              serviced) / All households in City. Expressed as a percentage.                                                                                   are serviced.
                                      Data Source: Number of standpipes and taps: Water and Sanitation's Informal Settlement Services section.
                                      Data Source: Number of households: Strategy & Planning's Strategic Development Information section.
                                      This indicator refers to household access. The percentages are based on an estimated city-wide Informal Settlement household count that          This indicator will in future be improved to numerically tie
                                      is annually updated. Basic Service delivery refers to informal household access to water (informal - 1 tap: 25 household). Total number of       individual taps to individual shacks to confirm that condition
2A.5 % of informal settlement         households that have this service is the number of taps (not standpipes) multiplied by 25, which exceeds the number of all known Informal        of 200m distance away is achieved and that all settlements
households with access to water       Settlement households in the City. (Total informal households serviced/ Total Informal households in City). This is expressed as a               are serviced.
                                      percentage.
                                      Same data sources as % Househoolds with Access to Water indicator.
                                      Based on customer complaints received from informal settlement consumers with respect to water matters. Measure determines customer
                                      complaints per 1000 consumer households.
2A.6 Service rate of taps
                                      Data Source: Number of complaints: Water and Sanitation's TOC and Informal Settlement Services section.
                                      Data Source: Number of informal households: Husing's Informal settlement section.
                                      This indicator refers to household (formal and informal household) access. The percentages are based on an estimated City-wide
                                      household count. Basic Service delivery refers to informal household access to electricity connections (including subsidised connections).
2A.7 % of households with access
                                      Backyard dwellers are not added in the denominator, as it is taken that a backyard dweller is serviced by way of sharing the formal
to electricty
                                      connection with the owner or tenant. (Total estimated households in City- backlogs and non electrifiable areas)/All households. This is
                                      expressed as a percentage.
                                      Basic Service delivery refers to informal household access to electricity subsidised connections in informal settlements. (Total estimated
 2A.8 % of informal settlement
                                      Informal Settlement households - backlogs and non electrifiable areas)/All Informal Settlement households. Expressed as a percentage.
households with access to electricity
                                      The indicator reflects the % of both formal properties ( households) with access to the basic refuse collection service, which is a once    Every formal property is serviced once a week. No
                                      weekly door- to door containerized refuse collection service (240 L containers). and informal settlement dwellings receiving and integrated residential property is excluded. New properties are provided
                                      area cleaning and collection services.                                                                                                      with a container once occupied. Monitoring is done by the
                                                                                                                                                                                  refuse collection teams. A 1% deviance to the 100% target
2A.9 % of households with access
                                       The % compliance measured for formal properties - physical monitoring on a daily basis with SAP records reflecting actual billing.         is made to provide for continuous growth in developments
to solid waste
                                      The % compliance measured for Informal households - physical monitoring on a daily basis. These services are not billed and are not
                                      reflected in SAP.

                                      The indicator reflects the % of informal households with access to the basic refuse collection service, which is a once weekly door- to door Every informal property is serviced once a week. No
                                      bagged refuse collection service integrated with area cleaning. The % compliance measured for Informal households - physical monitoring household is excluded. All occupied households, including
2A.10 % of informal households        on a daily basis. These services are not billed and are not reflected in SAP.                                                                new ones are provided with bags on a weekly basis .
receiving area cleaning and refuse                                                                                                                                                 Monitoring is done by the Contract management unit and the
collection service                                                                                                                                                                 appointed service providers. 1% deviance to the 100%
                                                                                                                                                                                   target is made to provide for continuous growth in
                                                                                                                                                                                   settlements.
                                      Indicator refers to actual potable water usage below the predicted unconstrained demand curve, which is a theoretical curve starting in
                                      2000/2001 predicting what consumption would be if usage patterns of that time were to continue growing unabated. The aim is to see how
                                      far Water Demand Measures can reduce the actual usage below this curve. The actual usage comes from the Bulk Water's total monthly
2B.1 % reduction in unconstrained     water treated, which is compared on a 12-month rolling basis (to flatten seasonal variations), with the theoretical curve.
water demand                          Formula: (The 12-month rolling demand curve values - The 12-month rolling value of monthly bulk water treated) / the 12-month rolling
                                      demand curve values = to get %.


2C.1 Amount spent on repairs and      This indicator measures the amount of the operating budget spent on repairs and maintenance.
maintenance                           SAP Report.
                                      The Electricity Dept uses the NERSA approved SAIFI (System Average Interruption Frequency Index) that measures unplanned outages
2C.2 Reduce the number of
                                      to the Cape Town Electricity Services Supply area.
electricity outages
                                      Indicates how often the average customer connected experiences a sustained power interruption per annum.
                                      The percentage of the total volume of water not billed for, as the difference between the total volume treated for the City and the total
2C.3 Reduce the volume of             volume sold on to end consumers, divided by the total volume treated. It is calculated on a 12-month rolling basis in order to smooth out
unaccounted for water losses as       monthly variations and more clearly show the trend. The growth in total volume treated is estimated forward with the same assumptions as
part of the total water consumed      used for the Water-saving indicator (Reduction below Unconstrained Water Demand).
                                      Data source: SAP and Bulk Water meter readings.
2D.1 Percentage Score of              The Metropolitan Cleanliness Index (MCI) is a measure of the state of cleanliness of the visual scape, be it street, or beach, or public open
Photographic Cleaning Index           space. It is derived from a rigorous, formal, documented process which includes photographing and assigning a score at each chosen
                                      location. There is a scoring modus operandi including model photographs as a reference for each of four score possibilities. The
                                      accumulation of such scores is converted into a percentage.
                                      Locations are divided into eight categories such as "primary roads," "rivers", "informal areas" etc. The metropolitan area is divided into
                                      eight districts using the health district model.
                                      The final product is a matrix with % scores for each location category and per district with totals for each category and district and a grand
                                      total score. The measuring is conducted in rounds of one to two months usually twice a year. So far five rounds have been completed and
                                      are designated as MCI 1, MCI 2 etc. On each matrix produced comparative scores from previous rounds are depicted.

                                      Targets are based on the assumption that despite the +3% growth the City experiences annually, the consumption would not grow. The
3A.1 % reduction in unconstrained     savings derived from this would not directly equate to “10% savings” but would work towards achieving the national target.
use of electricity                    (3.3% per year over a three year period to reach the 10% by 2011 / 2012)




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                                                                                          INDICATOR DEFINITION
           INDICATOR                                                                                                                                                                    INDICATOR STANDARD/NORM/BENCHMARK
                                                                                (As reviewed by Directorates for 2010 / 2011)
4A.1 % reduction in commuter travel This indicator refers to the change in average peak period commuter travel time for Road Based Public Transport, measured before and
time                                after an intervention to reduce travel time along a selected corridor.
4A.2 Length of dedicated public     This indicator refers to the length of dedicated public transport lanes measured in kilometres along selected transport corridors.
transport lanes provided in
kilometres
4A.3 % commuters using public
transport to total number of
commuters
                                    This indicator will be measured according to the mowing cycles (6 weeks) as part of the parks maintenance standards. During this period,           Measured as the:
                                    the cleaning of facilities in terms of litter picking and dumping removal also has to be done according to the set maintenance standards.          * Number of parks mowed according to minimum standard
5A.1 Number of parks mowed and Total number of parks is 3058.                                                                                                                          (6 week cycle) out of the total number of parks (3058)
cleaned according to minimum                                                                                                                                                           * Internal Standard based on City Parks minimum standards
standards                                                                                                                                                                              * Data sourced internally via the Areas


                                      Library open hour standards per category: Community libraries: 35 hours/per week; Regional libraries: 45 hours/per week; City wide               Measured as the:
5A.2 Number of libraries open         libraries: 63 hrs/per week. The total number of libraries is 98.                                                                                 * Number of libraries,meeting minimum set open hours
according to minimum set open                                                                                                                                                          * Standards developed by LIS as no national/provincial
hours                                                                                                                                                                                  standards available.
                                                                                                                                                                                       * Data sourced internally from the Districts
                                      The number of sport fields with complete grass cover out of a total of 513 sport fields.                                                         Measured as the:
                                                                                                                                                                                       * Number of sport fields with complete grass cover out of
5A.3 Number of formal sportsfields
                                                                                                                                                                                       513 sport fields
with complete grass cover
                                                                                                                                                                                       * Internal Minimum Standards
                                                                                                                                                                                       * Data sourced internally from the Areas
                                      The number of halls that are open, safe and clean (ablution/toilets, hall and kitchen) out of a total 202 halls.                                 Measured as the:
                                                                                                                                                                                       * Number of halls that are open, safe and clean out of a
5A.4 Number of open, safe and
                                                                                                                                                                                       total 202 halls
clean halls
                                                                                                                                                                                       * Internal Minimum Standards
                                                                                                                                                                                       * Data sourced internally from the Areas
                                      The indicator will measure the number of housing opportunities created which include
5B.1 Number of housing
                                      (1) Incremental (Serviced Sites), (2) Subsidy houses (BNG), (3) Social and Rental Housing, (4) GAP housing, (5) Land Restitution, (6)
opportunities per year
                                      CRU‟s- consisting of and including Hostel Units, Capital Upgrading of Existing Units and New CRU‟s
                                      The indicator will be measured by the number of erven (Single residential housing opportunity) serviced in terms of the Upgrading Informal
                                      Settlements Programme (UISP) and the Emergency Housing Programme (EHP).
5B.2 Number erven upgraded per
year                                  These are: National Housing Programmes that allow the servicing of erven. (Single residential housing opportunity)
                                      The standards applied for the serviced erven comprise of the provision of gravel or tarred roads, water and waterborne sanitation. These
                                      standards are higher than those applied for basic services, which are Council funded.
                                      The prevalence of anti-social behaviour impacts negatively on the quality of life of all residents. This indicator will measure the public‟s     Score of 2.5 on 5 point symmetric scale
6A.1 Survey score on 5 point          perception on the decrease of such behaviour which will be addressed through by-law enforcement and combating of minor crimes.
symetric scale                        5 point Likert scale on community survey regarding positive perception on decrease in prevalence of anti-social behaviour

                                     Improved law enforcement on the City‟s roads should lead to a decrease in the accident rate. This will be measured by comparing the               227 accidents
                                     accident rate at 5 selected high accident frequency locations (intersections) with that of the previous year. These locations (intersections)
                                     with their current accident benchmarks are::
                                     • Cape Flats Freeway, Stock Road and A Z Berman Drive                46
6A.2 % reduction in accident rate at • N7 and Potsdam Road                                              49
high frequency locations             • Kuils River Freeway North and Stellenbosch Arterial Rd.            51
                                     • Stellenbosch Arterial Rd and Belhar Drive                         55
                                     • Prince George Drive, Wetton and Rosmead Avenue                     26

                                      The target is a 5% decrease on the abovementioned accident rate.
                                      This indicator will measure the City‟s Enforcement Department‟s success in the combating of drug related crime. The number of arrests         283 arrests
6A.3 % increase in arrests in drug
                                      effected for drug related crimes which includes dealing in drugs and possession of drugs will be compared to that of the previous year and
related crimes
                                      the target is a 10% increase.
                                      The indicator implies facilitation of provision of developmental programmes that impact positively on the social fabric of communities. The In compliance to the Local White Government Paper (i.e.)
                                      programmes will focus on training and skills development of low income groups, sectors and communities.                                       Maximising Social „Development and Economic growth‟ a
7A.1 Number of targeted                                                                                                                                                             minimum of Six Programmes to ensure that the overall
development programmes                                                                                                                                                              economic and social conditions of the locality are conducive
                                                                                                                                                                                    to the creation of employment opportunities will be
                                                                                                                                                                                    facilitated.
                                      These are partnerships and events aimed at elevating the profile of the City. The aim is to expand and grow targeted existing events into a Potential partnerships and events identified and listed by the
                                      major event, to convert once off major events into regular events and to identify and establish new events for the City.                      Sport, Recreation and Amenities department that are to be
7A.2 Number of strategic sporting
                                      Potential partnerships and events are identified and then set as a target in terms of a number to achieve for the year. Quarterly targets can targeted for the coming year.
partnerships and events held
                                      then be set and compared against through the year.                                                                                            Internal data source from SR&A, Specialised Operations
                                      Formula: Number of planned partnerships and events actually held compared to the number of planned partnerships and events.                   Unit
7A.3 Number of days when air          Any day when any one of the criteria pollutants at any one of the 10 air quality monitoring stations in the City exceeds World Health         Baseline of 177 days. Dependent on weather conditions and
pollution exceeds WHO guidelines      Organisation (WHO) guidelines.                                                                                                                pollutants
7A.4 Number infant deaths per         Number of deaths < 1 year per 1,000 live births for that year. Data collected by Health Information births and deaths.
1,000 live births
                                      Total Number of TB cases per 100 000 population.
7A.5 Number of TB cases per
                                      Electronic TB Register (ETR.Net) and DHIS Population.
100,000 of Cape Town Population
                                      Total Number of TB cases/Total Population x 100 000
                                      Prevalence of HIV in tested Antenatal Women.
7A.6 The City‟s ante-natal HIV
                                      VCT Registers and Data Management System (In-House City Health).
prevalence
                                      Number of Antenatal Women tested HIV +ve/Total Number of Women tested x100.
                                      The Loyalty Index measurement comprises 12 “Touch Points” as an indicator of how well the City is doing in relation to the management of         International Norm 41%
                                      its human resources. The interventions put in place to address concerns raised as a result of the last survey should reflect a %
8A.1 % increase in satisfied staff    improvement in the 4 key “Touch Points” which were identified of having the biggest impact on the staff loyalty index. This improvement
according to annual survey            should cascade into a % improvement in the Loyalty Index. The Culture Climate Survey is driven on a corporate level. Line departments
                                      are encourage to implement corporate initiatives to improve staff morale e.g. Leadership development Program, Coaching & Mentoring
                                      courses.
                                      12% reduction by end June, in time taken to close C3 notifications (measured against the baseline of % at previous end June)                  The 4 month moving average of 'days to close' for C3
                                      The 4 month rolling average of 'days to close' of C3 notifications within the preceding 4 month period will be used to measure                notifications as @ 30 June 2010 will be used as the baseline
                                      performance.                                                                                                                                  for this measure.
                                      Formula: (Ave days to close @ 30 June 2011 - Ave days to close @ 30 June 2010)/Ave days to close @ 30 June 2010 * 100                         2011/2012
8A.2 % improvement in time to
                                      Data source is SAP BI - presently building a Business Objects report.                                                                         8 month moving average 'days to close' for ALL Notification
finalise complaints
                                      This indicator can be calculated monthly and displayed as a trend.                                                                            Types as at 30 June
                                      (The previous indicator: Percentage of C3 notification process implemented including geo-coding and correspondence functionality.)            2012/2013
                                                                                                                                                                                    12 month moving average 'days to close' for ALL Notification
                                                                                                                                                                                    Types as at 30 June
                                      Net current debtors are a measurement of the net amounts due to the City for which the anticipation of the recovery is realistic. Net current The constant monitoring of debtor payments is a reflection
8B.1 Percentage of net debtors to
                                      debtors as such excludes the the short-term portion of long-term debtors divided by total operating revenue.                                  on the legitimacy of income and accordingly also the
income
                                                                                                                                                                                    proposed budgeted expenditure levels.
8B.2 % spend of capital budget        % reflecting Actual Spend / Planned Spend – SAP Report

                                      It is the reporting and monitoring of follow-up findings corrected by management during the financial year. Formulae: Audit findings
8B.3 % internal audit findings
                                      corrected/Number of original audit findings X 100
resolved
                                      The timing for corrective action implementation is normally provided by line directorates. Audit /follow-ups will always only take place after
                                      agreed implementation dates of corrective action.
                                      This indicator measures good governance and accounting practices and will be evaluated and considered by the Auditor General in          Benchmark – 2007
8B.4 View of Auditor General
                                      determining his opinion.                                                                                                                 Unqualified audit report for City
                                      A report which reflects credit worthiness of an institution to repay long-term and short-term liabilities.                               Benchmark - 2007
8B.5 View of independent rating
                                                                                                                                                                               A1 + (short term)
agency
                                                                                                                                                                               AA- (long term)
                                   To provide a statistically valid, scientifically defensible database of citizen and business perception of services provided by the City of New – only other comparative would be City of
8C.1 Community satisfaction (Score
                                   Cape Town. This will cover importance and performance measures for basic services, community services, soft services, communication, Johannesburg 60%-70% (or 3 – 3.5 on Likert scale)
1-5)
                                   interactions with officials, public engagements, IDP priorities, etc.




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