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Customer Satisfaction

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					Client Feedback Form
A major part of any project is the ability to prove that it has been a success, or a
failure, and highlight any areas that can be improved on. Please help us in this process
by filling out this Client Feedback Form.

The feedback received from this form will be used as a basis for compiling reports
and presentations about the project, as well as acting as a major guideline for future
developments.

Please complete as much of the form as you can, especially in Section 2, where your
individual comments will be of great use to us.




 Client Details


 Name              ……………………………………………………………………


 Organisation      ……………………………………………………………………

 Contact
 Telephone         ……………………………………………………………………

 Tradenet
 Support           …………………………………………………………………….
 Officer




Page 1 of 4
  Section 1: Rating

         Customer Service               Strongly   Agree   Neutral   Disagree   Strongly
                                         Agree                                  Disagree
My Tradenet Officer is punctual,
and I am warned in advance of any
commitments that will be missed
My Tradenet Officer keeps me
well informed about the status of
my Website(s)
My Tradenet Officer has met the
specific needs of my Business or
Community group
My Tradenet Officer is
approachable and easy to deal with
The Tradenet team have met or
exceeded my expectations from
our initial contact until the present



      Products and Training             Strongly   Agree   Neutral   Disagree   Strongly
                                         Agree                                  Disagree
The Sitemaker and/or Shopkeeper
software supplied has met or
exceeded my expectations
I am confident in my ability to
update and maintain my
website/webstore
I am happy with the training,
documentation and support
provided by my Tradenet Officer
My Tradenet Officer was able to
solve any problems that I
encountered while using the
software
I am confident in my ability to use
the statistics features provided
with the software




  Page 2 of 4
       Effects and Benefits           Strongly   Agree   Neutral   Disagree   Strongly
                                       Agree                                  Disagree
The services offered by Tradenet
have had a positive effect on my
Business/Community Group
My Business/Community Group
has benefited from an increase in
IT skills as a result of training
through Tradenet
My Business/Community Group
has seen an increase in sales or
enquiries through the Tradenet
website(s)
My Business/Community Group
intends to continue running its
website/webstore after the contract
with Tradenet expires
My Business/Community Group
regularly updates and maintains its
website/webstore




  Page 3 of 4
Section 2: Evaluation

How has Tradenet affected your Business/Community Group? Please answer in terms
of increased sales or enquiries, new customers or contracts. If it has had no effect,
please say so.




How could Tradenet improve? Think about the Tradenet team, the software, the
training, and anything else you can think of.




Do you have any other comments to make?




Signed …………………………………………………………………………………


Date ……………………………………………………………………………………



Page 4 of 4

				
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