Emergency Procedures Reference Guide

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					Emergency Procedures
  Reference Guide
During An Earthquake:
• If indoors, stay there. Power down any electrical equipment immediately. Get under a desk
   or table. Stay away from glass windows, shelving and heavy equipment.
• If outdoors, get into any open area away from trees, buildings, walls and power lines.
• If driving, pull over to the side of the road, stop and stay inside your vehicle until the shaking
   is completely over. Avoid overpasses, bridges and power lines.
• If in a multistory building, stay away from windows and outside walls.

After the Shock:
• Get outside and away from buildings, trees and towers. Assist persons with disabilities in
    exiting the building.
• Identify and assist the injured alerting proper authorities (9-1-1) as needed.
• Do not return to an evacuated building unless instructed to do so by proper authorities.

                                          FIRST AID
•   Do not move a seriously injured person unless they are in danger – being near falling objects,
    fire or risk of explosion.
•   Call 9-1-1 and request an ambulance for injuries or illnesses that appear serious. If you are
    unsure of the seriousness of an injury or illness, request assistance anyway. Provide as much
    information about the injury or illness as possible. Follow all instructions exactly as given to
•   Stay with the person. Keep the person as calm as possible.
•   Administer first aid if you are trained. If the person is bleeding heavily, place a clean cloth
    over the wound and apply pressure. Do not apply a tourniquet.

List below the persons in your area (and building) who are trained in first aid &/or CPR.

Name: __________________________________              ____________________________________

       __________________________________             ____________________________________

                                    FIRST AID
                                   Reporting Emergencies

           Dial 9-1-1 = quickest and easiest way to summon help for any emergency

How to Report an Emergency:
  • Stay Calm. Speak slowly to the dispatcher.
  • Carefully explain the problem and location. Cooperate fully with the dispatcher.
  • Do not hang up unless told to do so. Answer all questions as requested.

Emergency Services and Telephones:
  • The 9-1-1 Emergency System is linked to the University of Central Arkansas Police
     Department Dispatch Center. 9-1-1 calls may be made from any public telephone or cell
     phone free of charge.
  • To report a fire, either dial 9-1-1 or pull one of the fire alarm levers located throughout
     the AETN complex.
  • To report a medical emergency, dial 9-1-1. The operator will dispatch the Conway
     Regional Medical Center Emergency Response Team. The UCA Police Dispatch will
     also be notified.
  • If on the UCA campus or parking lot, use the UCA Blue Light Emergency Call Boxes
     located nearby. These phones are connected directly to the University Police Dispatch

                                CRIME IN PROGRESS
•   Call 9-1-1 as soon as possible. Provide the police with as much information as possible:
         * Nature of the incident.                     * Nature of injuries, if any.
         * Location of perpetrator, if known.          * Description of person(s) involved.
         * Location of incident.                       * Type of weapons involved, if any.
         * Direction of weapons involved, if any.      * Direction of travel of the perpetrator.
•   Remain Calm. Use common sense.
•   Do not take any unnecessary risks that may put you in danger. Note: AETN does not
    encourage or desire employees to place themselves at risk by attempting to disarm a hostile
    individual. This should be left for the appropriate authorities to handle.
•   Do nothing to attract the perpetrator’s attention.
•   Avoid making provocative remarks that may cause the perpetrator to become violent. Talk in
    a calm manner with individual and attempt to calm him/her. NEVER use defensive language,
    tone, or body language- it will put individual on the defensive and make the situation worse.
•   Determine if the instigator is armed or poses a physical threat.
•   Comply with the perpetrator’s demands.
•   Do not attempt to fight back and struggle physically with an armed suspect!
•   If you hear shots fired, take cover immediately. Do not attempt to call the police until you
    are confident that it is safe move about.
•   Observe as much as you can about the perpetrator and the surroundings as possible.
•   Casually look for a physical escape from the individual if necessary.
•   If taken hostage, try to establish a rapport with your captors.

                     CRIME IN PROGRESS
                                     SEXUAL ASSAULT

If you are Sexually Assaulted:

•   Do Not Panic! Remain as calm and alert as possible.
•   Note as much about your assailant and the attack as possible.
•   Tell someone immediately. Do not keep it to yourself.
        *Remember that sexual assault is a violent crime.
•   Immediately report the offense to the police and gather evidence, in case you wish to pursue
    criminal or civil charges. If you wait evidence will be lost. The decision to file charges is up
    to you.
        *FYI – Any information reported to a police official is public information and available
        to the media. However, it is the general practice of the media not to list the names of
        victims of sex offenses.
•   Preserve evidence:
        Do not shower, change clothes, urinate, douche, brush teeth, or place anything in your
•   Seek Medical Attention:
        Go directly to local hospital for a Medical Legal Rape examination. The exam is free if
        you report the assault law enforcement officials within 48hrs.
•   If you know someone who has been assaulted, urge him or her to follow these outlined
•   AETN encourages any victim of a sexual assault to use the services of any of the services
    specializing in this area listed in your Emergency Precedures Manual.

                         SEXUAL ASSAULT
                             EVACUATION PROCEDURES
Protecting lives and clearing nonessential persons from critical areas are of primary concern.

•   Upon the sounding of a fire alarm, an emergency page or instructed to do so by proper
    authority, all people will immediately evacuate the building. Know the most direct routes for
•   Assist persons with disabilities in exit5ing the building.
•   Most senior department person on duty will become the Departmental Evacuation Monitor.
•   The departmental evacuation monitors will instruct all of their employees and other visitors
    in their area to vacate the building immediately. Before exiting, this person will also make a
    quick sweep of their department’s area to be sure that all have left.
•   All personnel should collect themselves in one of two locations depending upon the nature of
    the emergency. Personnel Collection Points:
•   In the case of a fire or hazardous materials spill, the collection point will be the north parking
    lot at the corner of Donaghey Avenue and Powell Street.
•   In the case of a bomb threat or gas leak, the collection point will be the tennis courts to the
    west of the Reynolds Performance Hall.
•   Keep the street and walkway clear for emergency vehicles and personnel.
•   The departmental evacuation monitor will make a quick assessment of any unaccounted for
    personnel. This information will be provided to the AETN Executive Director, AETN
    Deputy Director and/or a senior ranking AETN Senior Manager as soon as possible who will
    also meet with the authorities from UCA and the City of Conway depending upon the nature
    of the emergency.
•   Assist the University Police or other emergency personnel only if requested.
•   Under no circumstances should anyone reenter the building until given clearance by the
    proper authorities.

Upon discovery, close the door to the room where the fire is located.
   • Find the nearest Fire Alarm Emergency Alarm. (These are located near each exit door
      from a department section and the building.) Pull the alarm to alert everyone in the
   • If the fire can be contained easily, find the nearest fire extinguisher and use it. Chemical
      fire extinguishers are located throughout the building and are designed to be used in or
      around electronic equipment. Do not use water on electrical fires.
   • If the fire cannot be contained easily, then follow the Evacuation Plan to evacuate the
      building immediately.

                                         GAS LEAK
In the event of a suspected gas leak in the building,
    • Contact your immediate supervisor, your department manager, another department
        manager and/or the AETN Deputy Director. This person(s) will make a quick assessment
        of the seriousness and nature of the suspected gas leak.
    • If it is deemed serious, the above senior manager will provide instructions to evacuate the
        building using the AETN Evacuation Procedure for a fire.
    • Emergency phone numbers are:
                Conway Fire Department:        9-1-1
                Natural Gas (Reliant Arkla): 329-2916 (after hours: 1-800-844-7440)
                Electricity (Conway Corp.): 450-6040 (after hours: 450-6060)

For either a Fire or Gas Leak:
   • Do not use Elevators – Use Stairways only
   • Assist Persons with disabilities in exiting the building.
   • Warn all occupants to leave the building and report to the designated evacuation
       assembly area.
   • If possible, power down any electronic equipment as you prepare to leave your area
       taking your personal items (coat, purse, etc) only if this does not place you at risk.
   • If you find yourself unable to evacuate your area, stay in a room, shut the door and go to
       a window and signal for help.
   • Do not return to the building until instructed to do so by the proper authorities.

                        FIRE or GAS LEAK
                                     BOMB THREAT

Responsibility of the Receiver:

•   Remain calm and carefully listen to the caller obtaining as much information as possible.
•   Ask them to repeat the message. Pretend you are having difficulty understanding.
•   Take notes as best as you are able while on the phone.
•   Immediately after the call, call 9-1-1 and ask for the UCA Police Department. Then and only
    then report the bomb threat to the AETN Deputy Director or nearest Senior Manager. Fill
    out a Bomb Threat Facts Report as soon as possible.
•   If an employee receives a bomb threat from someone on the premises, the same steps in #4
    above should immediately be taken.

It is the responsibility of the University Police Department to determine if and when a building
evacuation is necessary.

Upon Arrival of the Police:

•   Cooperate with the police officers and provide them with as much information as possible.
•   You may be asked to assist with a quick visual search of those areas in your work area. Do
    so only if asked by the University Police.
•   Under no circumstances should you touch, tamper with or move any suspicious object or
    package. Report this to the authorities immediately.

Building Evacuation:

•   All building evacuations will occur when an alarm sounds, an emergency page is given or
    upon direction of the University Police or senior ranking AETN manager (if instructed by the
    University Police).
•   All persons will immediately evacuate the building following regular evacuation procedures.
•   Do not use the elevators. Assist persons with disabilities in exiting the building.
•   Do not reenter the building until given clearance by the proper authorities.
•   Do not attempt to use any vehicle – personal or official – until given clearance by the proper

                              BOMB THREAT
                   Live Call-In Program Bomb Threat Procedures
   • Each and every threat must be taken seriously.
   • Follow normal procedures for a Bomb Threat with the following alterations.
   • The program producer will immediately contact the production director of the situation.
   • The production director will coordinate with the master control operator and will engage
      Plan E (see below).
   • The program producer will call the UCA Police Department (and 911 if instructed) and
      the State Police at (501) 296-1860). Do not make these calls on any cellular phone as it
      might activate an explosive device. Use regular landlines for communication. Also,
      inform 911 personnel that you are calling the State Police. Calling both agencies will
      reduce response time.
   • Pull the nearest fire alarm and begin evacuation of the building immediately as would be
      done for a fire except that the assembly point will be the Tennis Courts on the west side
      of the Reynolds Performance Hall.
   • If after regular business hours, an Emergency Bag is located in the program producer and
      talent assembly area during a live call-in program. That bag will contain: floor plan of the
      AETN facility, a cellular phone, Bomb Threat Facts Report forms, and other necessary
      equipment. This should be taken with the program producer to the command center.

Master Control Evacuation (Plan E) Procedures

In case the building must be evacuated for an emergency on a short notice, Master Control
Operators need to leave as quickly as possible. However, it is desired that on-air programming
continue running giving little indication to the viewing public that an evacuation and any
disruption of programming has occurred.

Live Event procedure:
   • Load Emergency tape into machine at first hint of a bomb threat.
   • Set TAS to take Network after emergency tape.
   • Stand by to take the tape to air and do so on the instructions of the Producer or Director.
   • Exit Building until further notice.

During Regular programming:
   • Set TAS to take Network after current program.
   • Notify authorities, and leave building.

                               Bomb Threat Checklist
1. Date call received: _________________ 2. Caller ID information: _____________________

3. Exact time of call ______________ [ ] AM [ ] PM   4. Length of Call? ________________

1. Exact words of the caller:______________________________________________________

2. Caller’s Identity:
   A. Sex of Caller: ________________           B. Age: ___________
   C. Caller’s Voice:
      Calm [ ]             Soft [ ]             Stutter [ ]        Laughter [ ]
      Excited [ ]          Loud [ ]             Lisp [ ]           Angry [ ]
      Slow [ ]             Deep [ ]             Nasal [ ]          Crying [ ]
      Rapid [ ]            Distinct [ ]         Rasp [ ]           Normal [ ]
      Ragged [ ]           Whispered [ ]        Coughing [ ]       Accent [ ]
      Slurred [ ]          Deep Breaths [ ]     Cracking [ ]       Disguised
      Familiar [ ]         Whom did it sound like? _________________________

7. Background Sounds:
      Street noises [ ]     Other voices [ ]   Party [ ]            Motor [ ]
      Animals [ ]           PA System [ ]      Static [ ]           Clear [ ]
      Factory sounds [ ]    Long Distance [ ]  Local [ ]            Booth [ ]
      House noises [ ]      Office sounds [ ]  Music [ ] Type: ______________
      Other sounds (specify): ____________________________________________

8. Language Used:
      Well spoken (educated) [ ]         Incoherent [ ]
      Foul / Cursing [ ]                 Taped [ ]
      Irrational [ ]                     Message read through a treat maker [ ]

9. Additional Remarks: __________________________________________________________

10. Person Receiving the Call: _______________________________

11. Position: __________________________________ 12. Department: _________________

13. Telephone number call received at: _____________ [ ] AM   [ ] PM

                                   SEVERE WEATHER

Upon receipt of severe weather warning that directly affects Conway and Faulkner, it is the
responsibility of the Master Control staff to inform the front desk operator of that warning who
will then issue an appropriate all-staff page with that information.

                              Thunderstorms and Lightning
Severe Thunderstorm Watch = remain alert for approaching storms possible in your area.
Severe Thunderstorm Warning = a severe thunderstorm is sighted or indicated by weather
                                 radar. You are in danger from lightning.

•   Remain indoors. Tornados and damaging hail can develop along with severe thunderstorms.
•   Don’t carry or go near anything made of metal, which attracts lightning.
•   Don’t use the telephone unless it is an emergency – lightning can travel through phone lines.
•   If you are in a vehicle, remain inside until the storm has passed.
•   Don’t go under a large tree, pole or tower that stands alone – lightning us attracted to tall

Tornado Watch = no immediate danger. Remain alert for possible tornadoes and storms.
Tornado Warning = a tornado has been sighted or indicated by weather radar. Sirens should
sound if your area is in danger.

If a tornado siren sounds:
• Shutdown all electrical equipment.
• Designated staff should turn off natural gas and electrical at the main.
• Do not use telephones.
• Do not step outside or go to a window to see. Instead, immediately seek shelter in
     appropriately designated areas taking with you a portable radio and flashlight if available.
     Do not delay.
• Remain in a protected are until the “all clear” is announced.

                                       Ice/Snow Storms
State agencies receive direction on closings directly from the Governor’s office. Listen to
television and radio for direction. Each staff person should exercise good judgment as to travel.

                         SEVERE WEATHER