Strategic Planning Is…
• Knowing where you are going and having a map to get you there • Looking at the challenges of the future, as well as today • Looking at your customers and your competition • Having the right people and the right information at the table • Setting targets that stretch your people and your organization • Communicating priorities and planning for action • Checking to ensure action is taking place throughout your organization
Florida Sterling Council 2003
Role Model Practices for Strategic Planning
• Balance of short- and long-term horizon • Aggressive leapfrog goals derived from the study of world class organizations • Plans cover both services and processes • Key measures derived from customer and employee requirements • Top to bottom linkage • Systematic approach to addressing risks • Strategies, action plans, measures and targets deployed to employees at all levels • Involvement of key suppliers, partners, and customers
Florida Sterling Council 2003
How do you or leaders in your organization ensure planning includes…
Highlights of Strategic Planning Criteria Requirements
Customer needs and expectations Strengths and weakness of your organization, suppliers, and partners in meeting or exceeding those expectations Comparisons with competitors and best-in-class organizations Technological and economic changes, ethical and regulatory risks Short- and long-term plans with measures, targets, timelines Resources and human resources allocated for implementation and sustained results
Florida Sterling Council 2003
What are the Sterling/Baldrige Criteria?
• A series of questions about HOW you lead and manage your organization for optimum results
How you lead and manage by fact How you lead and manage your organization to continually improve
• Based on the National Malcolm Baldrige researched best practices of successful organizations in: Leadership; Strategic Planning; Customer and Market Focus; Measurement, Analysis, and Knowledge Management; Human Resource Focus; Process Management; and Organizational Performance Results.
Florida Sterling Council 2003