USE OF STRATEGIC PLANNING TO CHART NEW DIRECTIONS by mrleitner

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									2007 Wisconsin Conference on Homelessness

USE OF STRATEGIC PLANNING TO CHART NEW DIRECTIONS
STEVEN J. SCHOOLER EXECUTIVE DIRECTOR, PORCHLIGHT

July 24, 2007 – Baraboo, Wisconsin

Sponsored by the Wisconsin Department of Commerce – Bureau of Supportive Housing

2007 Wisconsin Conference on Homelessness

SERVICE FLOW CHART TARGET
WHO DO WE SERVE?

TARGET MARKET FOCUS

WHAT IS OUR MISSION?

2007 Wisconsin Conference on Homelessness

TARGET
• WHO DO WE SERVE?
– – – – – – RESIDENTS PROGRAM PARTICIPANTS VOLUNTEERS DONORS GRANTORS EMPLOYEES

2007 Wisconsin Conference on Homelessness

4-MS OF A MISSION STATEMENT
• • • • MEMORABLE MOTIVATIONAL MANAGERIAL MEASURABLE

2007 Wisconsin Conference on Homelessness

PORCHLIGHT MISSON
Porchlight strives to decrease the Dane County homeless population by providing shelter, housing, support services and a sense of community in ways that empower residents and program participants to positively shape their lives.

2007 Wisconsin Conference on Homelessness

SERVICE FLOW CHART SERVICE CONCEPT
TARGET MARKET FOCUS SERVICE CONCEPT RESULTS WHAT DO WE DO?

2007 Wisconsin Conference on Homelessness

PORCHLIGHT SERVICE CONCEPT
SHELTER
DIS & SAFEHAVEN

SUPPORT SERVICES +
CASE MANAGEMENT MEDICAL & LEGAL CLINICS (REFERALS) TRAINING & EMPLOYMENT COUNSELING RECOVERY SUPPORT PAYEE & BUGETING ASSISTANCE PORCHLIGHT PARTNERS

HOUSING
SRO (SMALL & LARGE) RECOVERY FAMILY TRANSITIONAL SRO & FAMILY CBRF

EMERGENCY ASSIST.

REMAINING IN HOUSING

2007 Wisconsin Conference on Homelessness

SERVICE FLOW CHART OPERATING STRATEGY
TARGET MARKET FOCUS SERVICE CONCEPT RESULTS OPERATING STRATEGY LEVERAGE

HOW DO WE LEVERAGE RESULTS OVER COSTS? WHAT IS OUR THEORY OF VALUE?

THEORY OF VALUE
2007 Wisconsin Conference on Homelessness

INPUTS
ACTIVITIES INSIDE AGENCY OUTPUTS FOCUS MOST OF THE
TIME. OUTSIDE THE AGENCY IT IS MORE DIFFICULT TO TELL WHAT HAPPENED & SHOW CAUSE IS ACTIVITY OF THE AGENCY

OUTSIDE AGENCY
ASSESSMENT FURTHER FROM THE AGENCY IS MORE DIFFICULT: LESS CONROL LESS MEASURABLE LONGER TIME MORE ABSTRACT

OUTCOMES

BEHAVIORAL CHANGE

IMPACTS

July 24, 2007 – Baraboo, Wisconsin

Sponsored by the Wisconsin Department of Commerce – Bureau of Supportive Housing

2007 Wisconsin Conference on Homelessness

THEORY OF VALUE FOR PORCHLIGHT
REMAINING IN HOUSING REDUCING HOMELESSNESS

REDUCING COSTS OF HOMELESSNESS
HUMAN SUFFERING & HUMAN EMPOWERMENT SOCIAL AND PROGRAM EXPENSES EMPLOYMENT

2007 Wisconsin Conference on Homelessness

SERVICE FLOW CHART SERVICE DEVELOPMENT SYSTEM
TARGET MARKET FOCUS SERVICE CONCEPT RESULTS OPERATING STRATEGY LEVERAGE SERVICE DEVELOPMENT SYSTEM EXCELLENCE

MEASURE APPROPRIATE OUTCOMES/IMPACTS INCORPORATE MEASUREMENTS IN QUALITY CONTROL

REVIEW, LEARN & ADAPT

2007 Wisconsin Conference on Homelessness

SERVICE MODEL COMPLETE
TARGET MARKET FOCUS SERVICE CONCEPT RESULTS OPERATING STRATEGY LEVERAGE SERVICE DEVELOPMENT SYSTEM EXCELLENCE

WHO WE SERVE? WHAT IS MISSION?

WHAT WE DO? WHAT IS SERVICE MODEL?

HOW WE LEVERAGE RESULTS OVER COSTS? WHAT IS OUR THEORY OF VALUE?

HOW DO WE INSURE HIGH PERFORMANCE?

REVIEW, LEARN & ADAPT

2007 Wisconsin Conference on Homelessness

PORCHLIGHT PRODUCTS
AVAILABLE RESOURCES COMMERCIAL GRADE KITCHEN FACILITY RESIDENTS & CLIENTS SUFFERING FROM DISABILITIES LITTLE OR NO EMPLOYMENT SKILLS LITTLE OR NO CONNECTION WITH OTHERS & COMMUNITY VALUE TRAINING & EMPLOYMENT PRIDE IN PRODUCTION REVENUE

REVENUE GENERATING PRODUCT FOOD PRODUCT USING KITCHEN LOCALLY GROWN PRODUCE HIGH-END ARTISAN PRODUCT

REMAINING IN HOUSING

2007 Wisconsin Conference on Homelessness

SERVICE MODEL KITCHEN PRODUCT
TARGET MARKET FOCUS SERVICE CONCEPT RESULTS OPERATING STRATEGY LEVERAGE SERVICE DEVELOPMENT SYSTEM EXCELLENCE

HELP WHO WE SERVE & FURTHER MISSION

FITS INTO SERVICE MODEL

VALUE OF PRODUCTION

MEASURE RESULTS REVIEW, LEARN & ADAPT

2007 Wisconsin Conference on Homelessness

PROCESS FOR STRATEGIC PLAN DEVELOPMENT
• ANALYZE YOUR SERVICE MODEL • BEGIN WITH MANAGEMENT / LEADERSHIP TEAM TO DEVELOP CONCEPTS • USE A STAFF RETREAT FOR FURTHER DEVELOPMENT OF CONCEPTS • INVOLVE THE BOARD OF DIRECTORS IN DEVELOPMENT OF THE PLAN • INVOLVE OTHER STAKEHOLDERS: CLIENTS, FUNDERS, COMMUNITY • MAKE SURE TO DEVELOP ACTION STEPS, TIME TABLE, ACCOUNTABILITY AND A MECHANISM FOR REVIEW OF IMPLEMENTATION • EVALUATE PROGRESS IN IMPLEMENTATION

2007 Wisconsin Conference on Homelessness


								
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