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                                         Hucknall Road, Newstead Village, Nottingham, NG15 OBB
                                                  Head Teacher: Mr. P. Stonier
                                           Te: 01623 753681                 Fax: 01623 759399

                                                     School Prospectus
                                   Nottinghamshire County Council, Education Department
                                            County Education Officer: Alan Coker
                                          County Hall, West Bridgford, Nottingham
                                              Telephone: Nottingham 9823823

                                      THE AIMS OF NEWSTEAD PRIMARY SCHOOL
At Newstead Primary School, we have high expectations of achievement and behaviour, within a secure and disciplined environment.

We do this by providing a happy, caring, consistent learning environment where an emphasis is placed upon praise and a high level of self esteem is
developed. We help children to respect others and themselves. The children are helped to achieve their full potential academically, spiritually and
physically by following the school, LA and National Curriculums. We enable children to acquire skills and attitudes they will need for the present
and in the future. All the children are offered a wide variety of stimuli and experiences to extend their knowledge, awareness and understanding. We
promote a positive image of the school within the immediate community and beyond and provide equal opportunities for all.

Dear Parents/Carers and Friends,

A warm welcome to Newstead Primary School and Foundation Unit. We want children to learn in a secure and happy environment. This
is important if they are to benefit and achieve during their seven primary years at Newstead. Children arrive at our Foundation Unit at
three years of age and we have the privilege of seeing them develop into independent learners as they travel through the various
stages of the school. Teachers here enjoy being with children and we also value the interest and support that parents, carers and family
members can give us. Your children will be successful with us if we all work together as a team.

We look forward to meeting you and your children.

Yours sincerely,

Mr. P Stonier                                                       Mrs. A. Timmins
Head Teacher                                                        Chair of Governors

The information in this brochure is intended to relate to the academic year 2007/2008. All information was correct at the time of printing but,
inevitably, some changes will occur through the year. If you have queries, please telephone or call in at our school – we will be happy to help.

                             SCHOOL GOVERNORS

The School Governors are:         What the Governors do:
                                  Our School Governors set the vision for the school and
Parent Governors                  ensure all children receive the best education possible at
Mr. A. D. Richardson              Newstead Primary School and Foundation Unit.
Mr. P. D. Thomas                  Governors do this by coming into school and talking to
Mrs. J. Watkins                   teachers and children, looking at work and looking at the
Mrs. E. Evans                     teaching environment.
Mrs. E. Astill
Mrs. Fleetwood                    They make certain the building and grounds are healthy
                                  and safe for everyone by carrying out regular checks.
L.A. Governors
Mr. R. A. Chapman                 Each term, at their main meeting, the Governors receive
Mrs. D. Lowe                      and discuss a written report from the Head Teacher on the
                                  school. This is always a full report of what has gone on,
Community Governors               who has been to the school, any problems that have arisen
Mrs. A. J. Timmins (Chair)        and any staff changes that have already taken place or that
                                  maybe due in the future. It is always the Governors‟ job to
                                  make sure that the school is properly staffed and that the
Staff Governors                   money allocated to the school is spent wisely. This is done
Mrs. J. S. Hearne                 through discussions with the Head Teacher.
Mrs. L. Abbott

Head Teacher Governor:
Mr. P. Stonier

                                        CLASS SIZES CORRECT AS AT 6                SEPTEMBER 2006
Head Teacher                   Mr. P. Stonier                             Office Manager (wed/Thur/Fri)   Mrs. S. Walters
                                                                          Office Manager (Mon/Tues/Wed)   Mrs. A. Reddington
Deputy Head Teacher            Mrs. H. Woodward
Year 1 and 2 - class size 23                                              Senior Dining Room              Mrs. E. Peat
Class Teacher                  Mrs. N. Lane
Year 5 and 6 – class size 25                                              Dining Room Assistant           Mrs. J. Scothern

Class Teacher                  Mrs. J. Stimpson                           Senior Midday Supervisor        Mrs. W. Lewin
Year 3 and 4 - class size 33
                                                                          Play Worker                     Mrs. L. Richardson

                                                                          Midday Supervisors              Mrs. A. Pearson
Foundation Unit Teachers       Mrs. L. Abbott (Mon,Tues,Wed.)                                             Mrs. G. Bailey
                               To be appointed (Thurs, Fri.)                                              Mrs. S. Hitch
                                                                                                          Mrs. A. Feltham
Teaching Assistants            Mrs. H. Smith      (Foundation Unit)
                               Mrs. J. Hearne     (School)                Caretaker                       Mr. R. Parkes
                               Mrs. L. Howlett    (School)
                               Mrs. J. Lamb       (School)                Cleaner                         Miss K. Wood
                               Mrs. T. March       (School)

                                                     THE FOUNDATION UNIT

At Newstead Primary School we have a Foundation Unit. This is a separate unit with a lovely garden and extensive play equipment.
Children can attend either morning or afternoon sessions when they are 3 and 4 years old and attend all day when they are 5 years old.
Children can start in the Foundation Unit on the first day of the term following their 3rd birthday.
All out-of-catchment area admissions to the Foundation Unit are dealt with by the Head Teacher and/or Governors.


                                                   ADMISSION INTO SCHOOL

Children usually start full-time school known as „Reception‟ at the beginning of the term in which they are 5, they remain in the
Foundation Unit but attend all day. Spring Term and Summer Term will be admitted together at the beginning of the Spring Term.

   1. Where the school has places, they will be allocated to applicants who live in the catchment area.

   In the event of over-subscription, the following criteria will be applied, in priority order, to determine which applications will be

   1. Children in public care

   2. Children who live in the catchment area and who, at the time of admission, will have a brother or sister attending the school
      or linked junior/primary school.

   3. Other children who live in the catchment area.
   4. Children who live outside the catchment area and who, at the time of admission, will have a brother or sister attending the
      school or the linked junior/primary school.

   5. Other children who live outside the catchment area.

   In the event of over-subscription within any criterion, preference will be given to children who live nearest to the school as the crow
   flies. Distances are measured from the entrance to the child‟s home to the principal entrance to the main administrative building of
   the school.

   Special Circumstances

   The following groups of children will be given special consideration in their application for a particular school:

   Children whose particular medical needs, mobility support needs, special educational needs or social circumstances are supported
   by written evidence from a doctor, social worker or other relevant professional stating that the school is the only school which could
   cater for the child‟s particular needs. The evidence must be presented at the time of application

   The Local Education Officer will consider each case on its merits and determine the allocation of any such place by comparing the
   written evidence presented along with the capacity for the school to cater for the identified needs. In order to make an assessment
   of the case, reference will be made to local head teachers and other relevant professionals. Cases agreed under „special
   circumstances‟ will take precedence over all of the numbered criteria.

   Children of nomadic travellers will be allocated a place at their catchment area school.

Admission to year groups other than the intake year

Applications for admission to other year groups will be considered in relation to the published admission number (PAN) which applied
when the year group was first admitted to the school, subject to infant class size restrictions. In some schools, changes in
circumstances, such as the building of additional classrooms or as a result of teaching group organisation, will require the school and
the LA to agree admission numbers which will apply to each year group. These numbers may be higher or lower than the PAN in

operation at the time of first admission and could be different from the current PAN. If places are available within the year group,
applications will be considered in accordance with the current published admission criteria for admission to the school. If places are
available, the child will normally be admitted to the school.

Further guidance on the way in which applications are dealt with including
Co-ordinated admissions scheme
Preferences for more than one school
Late applications
The way waiting lists are maintained and used
Can be found in Nottinghamshire County Council‟s “Admissions to Schools” booklet 2007/2008.

DATE OF FIFTH BIRTHDAY                                                                   DATE OF ADMISSION
                                                                                         INTO FULL TIME SCHOOL

From 1st September up to and including 31st December                                     Beginning of the Autumn Term

From 1st January up to and including 31st August                                         Beginning of the Spring Term

                                                VISITING ARRANGEMENTS

Parents considering applying to the school for a place may visit the school by arrangement with the Head Teacher. Parents with
children already at the school are welcome to visit by arrangement also.
Parents can arrange pre-Foundation Unit visits with the Head Teacher or the Foundation Unit Teachers. We encourage a series of
short visits with parents, prior to a regular Foundation Unit place being taken.
Parents/teacher consultation evenings are held on a termly basis, but parents are welcome to make arrangements outside these
occasions to consult class teachers.
We also welcome home-school links and are keen to work alongside parents to provide the best education we can for our children.

We always welcome parents‟ help, especially with school trips or on special occasions, when we are fund-raising or holding special
events. If you would like to come in and help, please contact the Head Teacher.

                                                 THE SCHOOL CURRICULUM


The aims of English teaching at Newstead Primary School are to provide experiences and learning which will enable children to:

      Read and write with confidence, fluency and understanding
      Be able to use a full range of reading cues
      Understand the sound and spelling system
      Have fluent and legible handwriting style
      Maintain the importance of speaking and listening skills as a facilitator for the whole curriculum.

The teaching of the above aims are focused on during the Literacy hour every morning.


Mathematics at Newstead Primary School is an important part of the curriculum. Each year group works through a detailed programme
of study to ensure progression and continuity throughout the school. We aim to develop discussion about mathematical problems as
well as evaluate ideas and solutions.

Above all, we hope to make Maths challenging and enjoyable whilst equipping children with the necessary skills and knowledge to
apply Maths in everyday situations.

All children at Newstead Primary School and Foundation study Science at their own appropriate level following the National Curriculum
programmes of study and attainment targets. Care is taken to meet your child‟s individual needs. Our approach encourages the
children to develop scientific knowledge and skills through a carefully planned curriculum.


The school has an ICT suite equipped with 16 computers in addition to computers in every classroom. These all have a broadband
internet connection. The children receive teaching in ICT skills and use computers for work across the curriculum. We follow a scheme
of work for the children‟s learning in this subject. Each class also has an interactive whiteboard.

At Newstead Primary School and Foundation Unit, Technology is about designing and making, using a variety of tools and materials.
The designing and making is often related to other curriculum areas. Children will be expected to think carefully about their designs and
models and discuss whether they do the job effectively.

Children will study a variety of environments. They will initially study their local environment of Newstead using maps, plans and
photographs. Later they will look further afield at Nottingham, London and Europe and study one Economically Developing Country. In
the course of their studies, the will consider topics of weather and climate, physical land forms and care of the environment.


Children will study a range of easily recognisable topics as required by the National Curriculum, e.g. „Tudors and Stuarts‟ and the
„Egyptians‟. They will use a variety of sources such as photographs, artifacts and documents. School trips such as‟ Victorian Christmas
at Newstead Abbey‟ may also support their studies. Stories of people and places from the past will play a significant part in their work.

Children follow a structured scheme which develops skills, knowledge and understanding. They are encouraged to use a range of
materials in different ways to produce meaningful and satisfying results. They study artists‟ work to support their own learning in this
subject. Much of this work is displayed in classrooms and corridors. Their work helps to develop their imagination, self-expression and
manual dexterity. Talking about their art work extends language, develops skills and techniques and helps children to absorb


Music is taught as a practical subject in which all children participate. It involves the following activities:

      Singing
      Instrumental Work
      Composing
      Listening

We have a selection of percussion and tuned instruments which the children can use in the above activities. We use the
Nottinghamshire Arts Support Service to teach children to play the clarinet. We hold regular „Stars In Their Eyes‟ competitions and
family discos at which children learn to appreciate more modern styles of music!


The school has a good record of achievement in Physical Education. We aim to incorporate breadth and balance within the P.E.
Curriculum through competitive and non-competitive activities.
Children experience games, gymnastics, dance, athletics, outdoor activities as well as swimming. All children in years 1 – 6 have
swimming lessons. We use Hucknall and Annesley swimming pools. These lessons take place on Friday afternoons and the cost is
currently funded by the school. Children are also fortunate in having a number of after school sports and activities available to them,
including a football team and netball team. Additionally we take part in cross country events, sports days (both competitive and non-
competitive) and orienteering.


Arrangements for the act of collective worship and for religious education are made by the school in accordance with the requirements
of the 1944 Education Act and the Education Reform Act 1988. At Newstead Primary School and Foundation Unit, collective worship
and religious education are non-denominational in character. Religious Education is in accordance with the Nottingham Agreed
Syllabus. From time to time we have various Ministers of Churches contributing to our Acts of Worship. Parents, if they wish, may
withdraw their children from the arrangements for worship and religious education and it would be helpful if such requests were made to
the Head Teacher in writing.

KS1 and KS2 children follow the National Curriculum. Children in the Foundation Unit follow the Foundation Stage Curriculum.
This covers 6 areas of learning:- Communication, Language and Literacy, Mathematical Development, Knowledge and Understanding
Of the World, Physical Development, Creative Development and Personal, Social and Emotional Development.


Children receive homework in the form of reading, spellings and times tables to learn. They may also be asked to do specific tasks
relating to ongoing projects. Occasionally children are asked to carry out research at home and also revision for tests.

Where possible, children are taught in separate year groups, however some children are taught in mixed age group classes. Some
children may be taught by more than one teacher during the day to enable them to gain experience of other personalities, teaching
styles and to benefit from the expertise of different teachers. Most children will at some stage work with teaching assistants, in small
groups of 5 or 6, in order to boost their knowledge and understanding.


The school aims to meet the individual needs of all children and to provide access to a broad and balanced curriculum.

Not all children learn in the same way, or at the same pace, and some children will need extra help and support with their learning.

If your child is identified as having difficulties with their learning, you will be invited to discuss the needs of your child with the Special
Educational Needs Co-ordinator (SENCO) Mrs J Stimpson and the child‟s class teacher.

It is hoped that, in partnership with the school, you can help us to overcome any difficulties.

No decision about the special educational needs of a child, at any stage, is made without the knowledge of the child and the consent of

The SENCO or class teacher is always pleased to discuss any concerns that you may have about your child‟s learning or progress.


A weekly clarinet club is held each Friday, this is led by the Nottinghamshire Arts Support Services. Netball and football
training/matches are held each week, the school has teams in the local netball and football leagues. This year we are also offering
clubs in the following areas:- Guitar, Art, Computer, Recorder. Gardening and Key Stage 1 “Fit Kids.”

Parents are invited to school three times a year to discuss their child‟s progress. A written report is sent home at the end of the year.
However, if you have any worries about your child, please make an appointment to see your child‟s class teacher. Members of staff are
usually available after school to talk to parents. If you wish to discuss anything with the Head Teacher, it is appreciated if you can make
an appointment.


This is part of our school curriculum. It is not dealt with as a subject by itself until Year 6 and then only with parental consent. It includes
using visual resources to explain the bodily developments the children are about to undergo. Parents are notified in advance of this
project and invited to comment, discuss concerns, withdraw their children or look at the material in advance.


The school is committed to providing equality of opportunity to all pupils regardless of race, gender, disability or creed.


Our school is a calm, secure and happy place. It is a place where everyone can learn. We want everyone in the school to enjoy their
work without fear of bullying or disruption. The Head Teacher and staff insist on extremely high standards of behaviour from every

The health and safety and welfare of all pupils is the main concern of the Governors and the staff.

Most day to day problems will be dealt with by individual class teachers. All our school rules are kept to a minimum and they are based
on self discipline and respect for other people, school buildings, equipment and resources. Behaviour which is disrespectful or
dangerous is unacceptable. Individual parents will be informed at the earliest stage of concern about their child‟s behaviour.
Good behaviour and learning is strongly reinforced by praising the child. We also recognise the need to build children‟s self-esteem
through provision of a safe and secure class base in which they can work effectively.

Our school uniform, which we strongly encourage children to wear, is available for purchase from the school office and is as follows:

Navy blue sweat shi rt          £5
Navy blue cardigan              £5.50
White polo shirt                £5
White PE Shirt                  £4
Navy blue fleece jacket         £10
Navy blue showerproof fleece    £11

Other items available from the school office:
Navy blue satchel bag    £5.00
Navy blue baseball caps £3.00
Book bag                 £2.50

Suggested uniform which is not available from the school office:
Grey trousers/skirt
Blue gingham check summer dress for girls.

Please do not send your child in the following clothing:
Football shirts                Camouflage clothing
Tee shirts with big slogans    Denim jeans
High heeled shoes              Jewellery of any kind (other than stud ear-rings, which must be removed for every P.E. and swimming
Trainers                        session).

All clothing should be marked with the child‟s name, CAPITAL LETTERS AND IN BOLD.

P.E.               Swimming
Shorts             Trunks/Costume (swimming shorts are allowed – but no other kind of shorts).
Tee Shirt          Towel

Vests and pants are all that are needed in the Foundation Unit, unless you want to provide a P.E. kit for your child.


Jewellery is not appropriate for school wear. We do not permit piercing other than in ears. Pupils with pierced ears may wear sleepers
or plain studs but they must be removed for P.E. and swimming. A wrist watch may be worn but, again, removed for P.E. Earrings and
watches are the responsibility of the child.
Rings, necklaces and bracelets are not permitted.


Price £1.75 per day.

There is a choice of main meal, with provision for vegetarians, plus a dessert. They are cooked at Leen Mills Primary School and
delivered to us every day.

It is helpful if dinner money is sent for the week on a Monday morning and taken to Mrs Reddington in the school office. Free meals are
available to children whose parents are receiving Income Support. To apply for Free School Meals, please ring Nottinghamshire
County Council, Pupil Services (0115 854 6401) if you live in Newstead Village and Nottinghamshire County Council, Pupil Services
(01623 433433) if you live in Annesley Woodhouse or Ashfield District.

Children may bring a packed lunch to be eaten in the dining room.


By law we must know the reason why children are not in school. On returning to school following absence, a note signed by the
parent/carer is required. If we are not informed, we have to mark it as an unauthorised absence on your child‟s records. A holiday form
must be completed if they effect any school days. You can collect these from the school office. Only 10 days a year are allowed out of

the academic year, however, we would prefer you to take your holiday when school is closed. Applications for Year 6 pupils to take
holidays during S.A.T.‟s week (usually the 2nd week of May) will be refused.
Please call the school office at 9.10 a.m. if your child will be absent from school.
Attendance is monitored by the Head Teacher and the Educational Welfare Officer (E.W.O.). Parents/carers of children who are poor
attenders will be referred to the E.W.O. who will make a home visit to discuss the situation.


If a child is ill or has a minor accident, parents will be contacted. If this is not possible, appropriate action will be taken by school staff.
In cases of serious illness or accident, children will be taken to their doctor or hospital and parents will be contacted as soon as

Medical checks are carried out if parents or the school have any concerns about children‟s well being. These are always with the
permission of parents. The school dentist visits to examine children‟s teeth and a form is sent to parents whose children may require
treatment. The School Nurse visits regularly.


All cars should be left outside the school grounds. The car park is for staff and official visitors only. Cars should not be parked on the
yellow lines.

All visitors to our school should report firstly to the School Office, via the visitors entrance. Visitors will be asked to sign in the visitors
book and a security pass will be issued.


Close links are maintained with local schools. Liaison with the schools in the Kirkby family ensures that a complete programme from 3
to 16 is planned and continuity assured. Kirkby College is the nearest Secondary School and the one which most of our children
transfer to in year 7. The Head Teacher of Kirkby College is Miss Lynn Parkes. Kirkby College staff visit our school during the year
prior to transfer to talk with parents and children. Visits to Kirkby College are also arranged during year 5 and 6.


The welfare and well-being of all the children in the school is of the greatest importance.
There may be occasions when the school is obliged to contact other agencies if we have specific concerns about the welfare or safety
of any child entrusted to our care.


Every school in Nottinghamshire is required to follow a set procedure in cases of suspected child abuse. Head Teachers are required
to refer their concerns to the Social Services Department for further investigation so that children at risk can be identified quickly. This
procedure is intended to protect children from abuse. When a school refers a concern about a pupil to the Social Services Department,
it is not accusing the parents of abuse but requesting that further investigation takes place to establish whether a child is at risk.


Worries need to be discussed first with your child‟s teacher and then the Head. If you are not satisfied, the Head will have detailed
information about the schools and Authority‟s procedures. See appendix (i) „Complaints Procedure‟.


The Governing Body recognises the valuable contribution that the wide range of additional activities, including clubs, trips and
residential experiences can make towards pupils‟ personal and social education.

They reserve the right to make a charge in the following circumstances for additional activities organised by the school:-

   1. School visits and residentials.
   2. Activities outside school hours, e.g. discos, theatre visits and school plays.
   3. Individual instrumental tuition.

The Governing Body will, form time to time, invite parents to make a voluntary contribution towards the cost of providing education for
pupils, e.g. visits and trips in school hours.

For parents/carers in receipt of Income Support or Family Credit, the school will remit, in full, the cost of board and lodging and 1 meal
per day for any Nottinghamshire County Council residential activity that it organises if the activity takes place within school hours or
where it forms part of the syllabus for a Public Examination or the National Curriculum.

In cases of family hardship, when a chargeable activity takes place, the Governing Body will invite parents to apply, in confidence, for
the remission of charges in part or in full.

    Key Stage 1 Test Results                                  2006              Key Stage 2 Test Results
Percentage of pupils at or above levels 2 and 3                       Percentage of pupils at or above levels 4 and 5
    2006        Level 2 or above        Level 3 or above         2006       Level 4 or above          Level 5 or above
  17 pupils                                                    12 pupils
                School      National    School     National                 School      National      School      National

   Reading         77%        84%         0%         27%        English        75%          79%          8%          32%

    Writing        77%        81%         0%          15%     Mathematics      58%          76%          0%          33%

 Mathematics       87%        90%          8.7%      21%        Science        58%          87%          0%          46%

  Teacher          71%         n/a        0%          n/a

                                         Our key stage two SATs targets for 2007
                     The % of pupils to reach Level 4+ in English is 71% Mathematics is 79% Science 71%

                                    Statistics of Authorised and Unauthorised Absence
                                                  Attendance 2005/2006 (September 05 to July 06)
Authorised and unauthorised absences expressed as a percentage of the total number of sessions all the children (per class) could be in school.
    Authorised                   Reception                    Year 1                      Year 2                   Year 3/Y4                  Year 5/Y6

Autumn Term 2005                     5.40                       6.70                       6.60                       6.30                        5.30

Spring Term 2006                    10.80                       7.60                      10.10                       7.10                        7.70

Summer Term 2006                     6.10                       5.50                       4.10                       5.40                        9.70

Total of Authorised         6.60                                6.60                       7.00                       6.30                        7.40
Absence for
School overall authorized absence = 6.8%
  Unauthorised            Reception                           Year 1                      Year 2                   Year 3/Y4                  Year 5/Y6

Autumn Term 2005                     0.80                       0.70                       0.40                       1.40                        0.10

Spring Term 2006                     0.50                       0.50                       0.40                       0.40                        0.00

Summer Term 2006                     0.20                       1.70                       1.70                       1.60                        0.50

Total of                     1.20                 1.00               0.80                                             1.10                        0.20
Absence for
School overall unauthorized absence = 0.8%
Education Welfare Officer – Miss Natalie Bragg – Telephone Number (0115) 8546000

                                    NEWSTEAD PRIMARY SCHOOL
                                    HOME /SCHOOL AGREEMENT

What the school should do

Try to achieve the aims set out below.
 To provide a broad and balanced curriculum which promotes high standards of achievement and caters for
   the needs of the individual.
 To promote independence, self-motivation, self-control and self-confidence.
 To provide a safe, caring and happy environment, free from prejudice and bullying.
 To maintain strong community links which promote mutual respect and understanding
 To encourage respect and consideration for others.
 To encourage care of the local and the wider environment.
We will also
 Keep parents well informed about the individual progress and welfare of their child.
 Provide general information about activities, events and new developments through newsletters, notice
   boards and meetings.
What parents should do
 Support the schools aims and guidelines for behaviour.
 Ensure that their child attends school regularly, suitably dressed and properly equipped
 Try to keep informed about school life by reading letters and attending meetings.
 Keep school informed about anything which may affect their child’s welfare or education.
What pupils should do
 Be polite friendly and helpful to everyone in school.
 Work cooperatively with adults and class mates.
 Do all classwork and homework as well as possible.
 Help to keep the school and the grounds tidy and look after equipment well.
 Follow the school rules agreed together.
What we should do together
 Support children’s learning and help them to achieve at home and at school.
 Communicate well to sort out any problems.
 Celebrate success.

Signed by:-

Head                        .............................................................

Chair of Governors          .............................................................

Parent                      .............................................................

Pupil                       ...................................…......................

Appendix (i)

                         Complaints procedure – guidelines for complaints/concerns
        INFORMAL                                  FORMAL                             INVOLVING HEAD

        SPEAK TO                                 SPEAK TO                                SPEAK TO
       Class teacher                           Head (or Deputy)                      Chair of Governors

     Action required…                         Action required…                    Refer to LEA for advice
    Advise Head                          Record in
    Record in                             complaints book
      complaints book                     Investigate
    Investigate

       Resolved…              Unresolved…            Resolved…              Unresolved…
      Record in             Go to ‘formal’          Record in           Refer to Chair
       complaints book                                  complaints book      of Governors

No further action                                No further action


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