Austin, Texas CityWorks Academy Manual by austintexasgov

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									     301 W. Second St., Austin, TX 78701


August 29, 2009


Dear Fellow Austinite:

It’s our pleasure to inform you that you have been selected out of 300 applicants to participate
in the inaugural session of the CityWorks Academy program.

We greatly appreciate your interest in learning more about your local government, and we
hope and expect that you will find the CityWorks Academy program both informative and
enjoyable.

The first CityWorks Academy session will be Tuesday, Sept. 8, 2009, at Austin City Hall,
301 W. Second Street. Please arrive by 6 p.m. for check-in and a brief tour of City Hall.

A complete schedule for the 10-week program will be provided to you on Sept. 8. Please note
that each weekly session will be Tuesday evenings from 6:30 to 9 p.m. at various City
facilities.

Please call 974-2969 and speak to Patricia Fraga if you have any questions about the program,
or are unable to participate.

Congratulations, and we look forward to seeing you on Sept. 8!


Respectfully,



Lee Leffingwell, Mayor                                   Marc A. Ott, City Manager




                  The City of Austin is committed to compliance with the Americans with Disabilities Act.
                  Reasonable modifications and equal access to communications will be provided upon request.
2009 Class Schedule

September 8
CityWorks Orientation, City Hall, 301 W. Second St.

•	 p.m. Check-In Atrium 1st floor
 6
•	 :15 p.m. Tour of City Hall
 6
•	 -9 p.m. Session
 7
  ƒMayor and City Council
  ƒCity Manager
    ◦ Ethics
    ◦ Government Relations
  ƒCity Clerk
  ƒCity Auditor
  ƒLegal
  ƒHuman Resources

September 15
Carver Branch, Austin Public Library
1161 Angelina St.
Austin, TX 78702

•	 :30 - 9 p.m.
 6
  ƒAustin Public Library
  ƒEconomic Growth & Redevelopment Services
  ƒSmall & Minority Business Resources


September 22
St. Elmo Street and Bridge Division
4411 A Meinardus Drive
Austin, TX 78744

•	 :30 - 9 p.m.
 6
  ƒPublic Works
  ƒTransportation
  ƒContract Land Management



        www.cityofaustin.org
2009 Class Schedule
cont.

September 29
Center for Environmental Research at Hornsby Bend
2210 FM 973
Austin, TX 78725

•	 :30 p.m. Optional Tour of Hornsby Bend
 5
•	 :30 - 9 p.m.
 6
  ƒAustin Energy
  ƒWatershed Protection
  ƒAustin Water Utility

Saturday, October 3
Tour of City Facilities

•	 :30 a.m. Meet at City Hall Atrium-Shuttle to Austin Convention Center
 9
•	 0 a.m. - 2:30 p.m.
 1
  ƒAustin Convention Center Tour
  ƒLunch at Austin Convention Center
  ƒAustin Energy Tour
  ƒAirport Tour


October 6-NO CLASS

October 13
Austin Fire Department Training Facility
4800 B Shaw Lane
Austin, TX 78744

•	 :30 - 9 p.m.
 6
  ƒAustin Fire Department
  ƒEmergency Medical Services (EMS)




        www.cityofaustin.org
2009 Class Schedule
cont.

October 20
Combined Transportation, Emergency & Communications Center
5010 Old Manor Road, Suite 330,
Austin, TX 78723

•	 :30 - 9 p.m.
 6
  ƒOffice of Homeland Security & Emergency Management
  ƒFinancial & Administrative Services
  ƒCommunications & Technology Management

October 27
Municipal Court-700 E. Seventh St.
Austin Police Department Headquarters-715 E. Eighth St.
Austin, TX 78701

•	 :30 - 9 p.m.
 6
  ƒMunicipal Court
  ƒAustin Police Department


November 3
Kenneth Gardner Service Center
4108 Todd Lane
Austin, TX 78744

•	 :30 - 9 p.m.
 6
  ƒSolid Waste Services
  ƒHealth & Human Services




        www.cityofaustin.org
2009 Class Schedule
cont.

November 10
Mexican American Cultural Center
600 River St.
Austin, TX 78701

•	 :30 - 9 p.m.
 6
  ƒCommunications & Public Information
  ƒ3-1-1
  ƒParks & Recreation

November 17
One Texas Center
505 Barton Springs Road
Austin, TX 78701

•	 :30 - 9 p.m.
 6
  ƒPlanning & Development Review
  ƒNeighborhood Housing & Community Development
  ƒCode Compliance




        www.cityofaustin.org
City Manager’s Office


Mission Statement
Ensure that all City Council priorities, policies, and programs are   Marc A. Ott
successfully implemented and effectively managed.                     City Manager


Number of Employees
22

Budget
FY 2009 - $2,114,888

Main Address
City Hall
301 W. Second St., Third Floor
Austin, TX 78701

Main Phone Number
(512) 974-2200




         www.cityofaustin.org
                                                                             City Manager’s Office,
                                                                                             cont.


Description of Services
•	 rovide centralized direction and leadership for the effective administration and
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 operations of all municipal services for the City of Austin.
•	 ubmit and manage a balanced fiscal plan of municipal services in adherence
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 with the policy goals and objectives established by the City Council.
•	 repare and submit to the Council as of the end of the fiscal year a complete
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 report on the finance and administrative activities of the City for the
 preceding year.
•	 eep the Council advised of the financial condition and
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 future needs of the City and make such recommendations
 as may seem desirable.
•	 mploy sound managerial techniques to assure efficient and
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 effective utilization of the City’s resource with an emphasis
 on equitable service delivery.
•	 versees the functions of constituent services, community
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 relations and long term planning.
•	 omprised of the following offices:
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    ◦ Six Assistant City Managers
    ◦ Agenda Unit
    ◦ Integrity Office
    ◦ Police Monitor


Number of Locations/Facilities: 1
City Hall- 301 W. Second St.

Highlights
ƒThe City Manager has challenged his Executive Team and
 the City workforce to become and be recognized as “the best
 managed city in the country.”
ƒCity Manager Marc A. Ott is the first African American City Manager for the City of Austin.
ƒThe City Manager oversees operations for 31 departments with 14,630 employees (the
 number of employees includes everyone permanent and temporary positions)
ƒThe City Manager is the equivalent to a CEO/CAO in the private sector.
ƒThe City Manager is responsible for balancing a $2.75 billion budget (FY 2010)




       www.cityofaustin.org
Office of the
City Clerk

Mission Statement
Provide information to the City Council, City staff, general public,       Shirley A. Gentry
candidates, voters and media in order to promote a work environment that      City Clerk
leads to compliance with all laws and better decision making.

Number of Employees
17.5

Budget
FY 2009 - $1,771,584

Main Address
City Hall
301 W. Second St., Suite 1120
Austin, Texas 78701

Main Phone Number
(512) 974-2210




        www.cityofaustin.org
                                                                                            Office of the
                                                                                              City Clerk
                                                                                                    cont.


Description of Services
•	 erve as liaison between Council, the public and staff liaisons for the Boards and
 S
 Commissions.
•	 rovide a comprehensive records management consulting and training service to
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 the City departments.
•	 anage the documents from all departments in an offsite storage facility.
 M
•	 repare minutes and provide services for council meetings such as arranging for
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 the minister, preparing public recognitions, and managing various electronic
 programs throughout Council meetings.
•	 rovide election services to voters, petitioners and candidates for all municipal
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 elections.
•	 reserve Council-approved records including making them accessible on the
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 Web.

Number of Locations/Facilities: 1
City Hall- 301 W. Second St., First Floor

Highlights
ƒThe Council Meeting Information Web site receives on average 100,000 hits per month from
 people downloading Council-approved documents
ƒThere are approximately 400 people serving on the City’s 63 Boards and Commissions.
ƒCouncil elections run two years in a row and then have an off year.
ƒThe average cost of a municipal election is approximately $1 million; a runoff is another $.5
 million.
ƒ130 years of Council-approved documents are online. Current documents are available online
 within days of their approval.
ƒCouncil meetings average 10-12 hours but draft minutes are available within 24 hours of the
 adjournment of the Council meeting.
ƒOffice of the City Clerk provided 45 classes on records management this past year.
ƒThere are 80,000 cubic feet of records in the storage facilities of a contract operation.




        www.cityofaustin.org
Office of the
City Auditor

Mission Statement
Assist the City Council and citizens in ensuring that City government is     Taylor Dudley
accountable, transparent, and cost-effective.                              Acting City Auditor


Number of Employees
24

Budget
Fy 2009 - $2,196,645

Main Address
City Hall
301 W. Second St. Suite 2130
Austin, TX 78701

Main Phone Number
(512) 974-2805




         www.cityofaustin.org
                                                                                           Office of the
                                                                                           City Auditor
                                                                                                   cont.


Description of Services
•	 he Office of the City Auditor provides two types of services: Audit Services and
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 Integrity Services.
•	 hrough Audit Services, conducts performance audits and follow-up on
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 recommendations made in previous audits. Performance audits and follow-up
 audits are approved by the Audit and Finance Committee in each year’s Service
 Plan. Performance audits are designed to help City departments deliver services
 in a more efficient and cost-effective manner.
•	 espond to requests for information from members of the City Council and
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 City management.
•	 hrough Integrity Services, conducts investigations of potential integrity
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 violations including fraud, waste, and abuse related to City services and
 programs. In addition to investigations, conducts fraud detection and prevention
 activities as well as reviews of management controls designed to prevent or
 detect fraud, waste and abuse. Any of these Integrity Services activities can
 result in suggestions for improvements in management controls which are
 addressed to appropriate levels of City
 management for action.

Number of Locations/Facilities: 1
City Hall, 301 W. Second St., Second Floor

Additional Services
ƒOn average office produces 18 audit outputs each
 fiscal year. These outputs help identify ways for
 the City to deliver services more efficiently
 and effectively.
ƒOffice follows the Government Auditing Standards issued by the Comptroller General of the
 United States. Undergoes a peer review every three years to confirm that we are meeting
 these standards.
ƒMaintains a fraud hotline by which anyone can communicate an allegation of fraud, waste
 or abuse; anonymously if they wish. Web site also has an online reporting form where
 allegations can be submitted.
ƒOffice has dedicated resources for revenue audits, as well as for work at Austin Energy and
 the Austin Water Utility. Through its revenue audits, has identified more than $3 million
 owed to the City since 2005.
ƒAudit and investigation reports generally become public record and are available to anyone;
 however, working papers qualify for an exemption from the Texas Public Information Act.


       www.cityofaustin.org
Law Department


Mission Statement
Provide timely, effective, and affordable legal counsel and representation to   David Smith
the City and its officials.                                                     City Attorney


Number of Employees
89

Budget:
FY 2009 - $8.1 million

Main Address
City Hall
301 W. Second St., Fourth Floor
Austin, TX 78701

Main Phone Number
(512) 974-2268




         www.cityofaustin.org
                                                                                        Law Department
                                                                                                  cont.


Description of Services
•	 rovide legal advice and counsel to City Council, City Manager, City
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 departments, and City Boards and Commissions
•	 raft ordinances, resolutions, contracts and legal opinions
 D
•	 epresent the City in civil and criminal trials
 R

Number of Locations/Facilities: 3
City Hall- 301 W. Second St.
Criminal Prosecution Division - 221 E. Ninth St., Suite 307
Austin Energy Division- 721 Barton Springs Road

Highlights
ƒThe department is organized into eight distinct divisions: land use and real estate; general
 litigation; affirmative litigation; municipal operations; criminal prosecution; Austin Energy;
 finance; and administration.
ƒEvery year, the department recruits and hires law students to work as law clerks in the
 department.
ƒ68% of current employees of the Law Department were hired within the last five years.
ƒLawyers in the Criminal Prosecution Division average 60,000 -70,000 dockets per year.
ƒThe Law Department receives and processes between 700-900 claims per year against the
 City.




        www.cityofaustin.org
Human Resources
Department

Mission Statement
Help City Departments attract, motivate, retain and develop qualified, diverse   Mark Washington
and productive employees.                                                            Director


Number of Employees
101

Budget
FY 2009 - $7,782,119

Main Address
One Texas Center
505 Barton Springs Road
Suite 600
Austin, Texas 78704

Main Phone Number
(512) 974-3284




        www.cityofaustin.org
                                                                                       Human
                                                                                     Resources
                                                                                         cont.


Description of Services
•	 ivil Service Administration provides support services to City management so it
 C
 can effectively comply with State Civil Service law, negotiated Meet and Confer
 and Collective Bargaining agreements, and local Civil Service Commission rules.
•	 he Community Services program provides investigations and consulting
 T
 related to discrimination charges including Equal Employment
 Opportunity/Fair Housing, and Americans with Disabilities Act.
•	 mployment Services provides employment application and
 E
 employment consulting services so that City management can
 recruit and hire a qualified workforce.
•	 he Human Resources Information Management program
 T
 processes and manages information for City management so
 it can have accurate human resources data and transactions. The two major
 components of the program are Employee Records and Human Resource
 Information Technology.
•	 mployee Relations provides personnel policy and procedure guidance and
 E
 investigates complaints so that City management can fairly and consistently
 manage within the scope of City policy and employees have a productive
 work environment.
•	 rganization Development provides services such as training and development,
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 group facilitation and consulting that improves organizational effectiveness. The
 Learning Research Center is a dedicated Citywide meeting
 and training facility.
•	 he Risk Management program provides risk management,
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 safety and insurance services to protect the City’s assets.
•	 otal Compensation provides a market responsive pay and
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 benefits package in order to attract, retain and motivate the
 workforce. Benefits Management, as well as Classification
 and Compensation are the components of this program.




       www.cityofaustin.org
                                                                                                     Human
                                                                                                   Resources
                                                                                                       cont.


Description of Services
Number of Locations/Facilities: 5
One Texas Center -505 Barton Springs Road, Suite 600
Learning Research Center -2800 Spirit of Texas Drive
DeWitty Center -2209 Rosewood Avenue, Suite 210
Workforce Solutions North Center -6505 Airport Blvd.
Workforce Solutions South Center -4175 Friedrich Lane #200

Highlights
ƒHuman Resources Management at the City of Austin includes both the corporate function
 (Human Resources Department) and decentralized human resources support in the larger
 departments. The City of Austin has a formal set of personnel policies that govern most
 aspects of City employment. Changes to these policies must be formally approved by the
 City Council.
ƒThe average tenure of a non-civil service City of Austin employee is 8.3 years; the average age
 of employees is 43.
ƒThe ethnicity representation of City of Austin employees closely aligns with the Austin
 community.

          Ethnicity              City of Austin organization       Austin, TX 2007 Census
            White                             54%                             47.5%
           Hispanic                           28%                              34%
            Black                             14%                               9%
            Asian                              3%                              6.5%

ƒThe HealthPLUS Employee Wellness and PE Programs increase health awareness and
 provide opportunities for employees to practice healthy behaviors to maximize their quality
 of life while reducing preventable health care costs to the City. Programs include smoking
 cessation, weight management, physical fitness, nutrition, and chronic disease prevention/
 management classes.
ƒThe Human Resources Department staffs three remote employment offices (north, central
 and south) with employment counselors who assist applicants with searching for jobs with
 the City and completing their applications successfully. The north location also administers
 assessments for some City jobs.
ƒThe City of Austin has been recognized as a Five Star Employer by the Employer Support
 for the Guard and Reserve, a volunteer organization of the U.S. Department of Defense for
 its support of employees serving in the Guard and Reserve and its military veterans. The
 City has a full-time Veteran’s Consultant who provides assistance to veteran applicants
 and employees as well as Uniformed Services Employment and Reemployment Rights Act
 (USERRA) and Post-Traumatic Stress Disorder (PTSD) training to managers.



        www.cityofaustin.org
Library Department


Mission Statement
Provide a wide range of information and services to enrich the lives of all   Brenda Branch
members of our community.                                                        Director


Number of Employees
366

Budget
FY 2009 - $24,907,897

Main Address
Faulk Central Library
800 Guadalupe St.
Austin, TX 78701

Main Phone Number
(512) 974-7400




         www.cityofaustin.org
                                                                                 Library Department
                                                                                               cont.



Description of Services
•	 ore than 1.4 million books, audiobooks, LPs, DVDs, videos, CDs, e-books and
 M
 graphic novels.
•	 sk a Librarian service gets expert answers to your questions via e-mail, chat,
 A
 telephone (974-7400) or in-person.
•	 usiness Information Center at Faulk Central Library with business directories,
 B
 investment information, small business resources and much more.
•	 ree computer classes offered at three locations (Faulk Central, Little Walnut
 F
 and Ruiz).
•	 ree access to computers and the Internet including wireless at all locations.
 F
•	 nline databases searchable from home or at a library including full text of
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 magazines and newspapers.
•	 ntertaining and educational programs for families, children and teens.
 E
•	 agazines and newpapers for diverse interests.
 M

Number of Locations/Facilities: 20 branch libraries,
The Faulk Central Library and the Austin History Center

Highlights
ƒCustomers visited the Austin Public Library 3,739,997 times last fiscal year and checked out a
 total of 3,806,293 items.
ƒHosted about 6,000 programs during the last fiscal year.
ƒMore than 1,500 volunteers worked at the Library last year.
ƒ544,435 registered cardholders
ƒEight New Immigrant Centers that provide information and services to new, primarily
 non-English speaking, immigrant population.
ƒThe Austin History Center provides information about the history, current events, and
 activities of Austin and Travis County and offers collections of more than 1,000,000
 photographic images, more than 3,000 current and defunct periodicals, and more than 1,000
 maps of Austin and Travis county from the mid-1800s to the present.
ƒCustomers logged in more than 1.1 million times to APL’s public Internet stations during the
 last fiscal year.
ƒFree meeting rooms at branch locations and the Austin History Center.




        www.cityofaustin.org
Economic Growth &
Redevelopment Services
Office
Mission Statement
Lead the economic development, small business development, cultural arts   Rodney Gonzales
and emerging technology programs for the City.                              Acting Director

Together, the missions of these programs create a cultural, business and
economic environment that enhances the vitality of the community in a
manner that preserves Austin’s character and environment.

Number of Employees
45.75

Budget
Enterprise Fund
FY 2009 - $8.8 million
Other funds managed by EGRSO are $16.7 million

Main Address
City Hall
301 W. Second St., Suite 2030
Austin, Texas 78701

Main Phone Number
(512) 974-7819




        www.cityofaustin.org
                                                                                     Economic Growth
                                                                                     & Redevelopment
                                                                                        Services Office
                                                                                                  cont.


Description of Services
•	 conomic Development and Emerging Technology
 E
•	 edevelopment and Special Projects
 R
•	 mall Business Development Program
 S
•	 ultural Arts
 C

Number of Locations/Facilities: 3
City Hall- 301 W. Second St.
One Texas Center- 505 Barton Springs Road
International Center of Austin- 201 E. Second St.

Highlights
ƒProvide assistance to the City Manager and City Council to develop and implement the
 City’s economic development policies and programs, including the Emerging Technology
 Program and Small Business Development Program.
ƒProvide project management and implementation services to project owners and
 stakeholders to successfully complete projects on time.
ƒProvide development opportunities and resources to small businesses so that they may
 become self-sustaining in a competitive business environment.
ƒOperate a one-of-a-kind Business Solutions Center that offers a variety of services for Austin
 entrepreneurs.
ƒEngage with primary employers and key project developers to encourage location and/or
 expansion in the Desired Development Zone.
ƒProvide information to and coordinate projects and studies for the community that
 encourages a mixed-use downtown.
ƒProvide up-to-date information about development in the downtown area (see Downtown
 Redevelopment, particularly Downtown Report).
ƒServe as liaison to Downtown Austin Alliance.
ƒServe as staff liaison to Downtown Commission.
ƒProduce and distribute Downtown Emerging Projects Map and Database.
ƒManage the Business Retention and Enhancement (BRE) Loan Program.
ƒPreserve Austin’s arts and creative industries to strengthen and sustain Austin’s dynamic
 cultural vitality:
    ◦ Cultural Arts Division
    ◦ Cultural Funding Programs
    ◦ Art in Public Places
    ◦ Emerging Technology Program
    ◦ Austin Community Cultural Plan




        www.cityofaustin.org
Small & Minority
Business Resources

Mission Statement
Administer the MBE/WBE Procurement Program and provide development         Stephen Elkins
                                                                              Director
opportunities and resources for small businesses so that they can have
affirmative access to City procurement opportunities and show productive
growth.

Number of Employees
27

Budget
FY 2009 - $2,390,710

Main Address
4201 Ed Bluestein Blvd.
Austin, TX 78721

Main Phone Number
(512) 974-7600




        www.cityofaustin.org
                                                                                   Small & Minority
                                                                                Business Resources
                                                                                              cont.



Description of Services
•	 ertification – Small & Minority Business Resources’ staff provides free
 C
 Certification (ensures business owners are small, minority- and/or woman-
 owned business enterprises) to qualified business owners for City, Federal, and
 State projects. SMBR provides the following types of Certifications:
    ◦ Minority-Owned Business Enterprises (MBEs) and Woman-Owned Business
      Enterprises (WBEs) for City of Austin contracts.
    ◦ Disadvantaged Business Enterprises (DBEs) for City of Austin aviation and
      transportation contracts, Texas Department of Transportation contracts and Capital
      Metro contracts.
    ◦ Makes recommendations for the Historically Underutilized Business (HUB)
      certification if the vendor meets all State of Texas criteria.
•	 ompliance – SMBR has two units that uphold the City’s MBE/WBE Ordinance:
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    ◦ Pre-Award – Works to review goals, solicit participation from available MBEs/WBEs
      and assist with Good Faith Efforts on incoming contracts. It also assists project
      managers, prime contractors and potential subcontractors who may have questions.
    ◦ Post-Award – Once the contract has been awarded to a vendor the Post-Award team
      assumes responsibility through contract completion. It monitors subcontractor
      participation, reviews monthly expenditure reports, and works as a liaison between the
      prime contractors and subcontractors to resolve any contract or payment issues that
      may surface.
•	 lan Room Services – SMBR’s Plan Room contains drawings and specifications
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 for Construction projects throughout Central Texas. In addition, the Plan
 Room allows participant access to the McGraw Hill Dodge On-Line database of
 construction- related projects in 100 Texas counties.
•	 utreach – Hosts monthly workshops and participates in community events
 O
 educating small business owners regarding SMBR services.

Number of Locations/Facilities: 1
4210 Ed Bluestein Blvd.




       www.cityofaustin.org
                                                                                      Small & Minority
                                                                                   Business Resources
                                                                                                 cont.



Description of Services
Highlights
ƒMinority and Women Owned Business Owners were awarded $73,873,352 of Competitive
 Purchase Orders during FY 2008.
ƒSMBR recently won an “Advocate of the Year” award as part of the Minority Business
 Development Agency’s Regional Minority Enterprise Development Week in August.
ƒCertification is a free service for qualified small, minority- and women-owned business
 enterprises.
ƒIn addition to government entities companies such as Dell Inc. and Seton Healthcare
 Network are also using SMBR’s Certified Vendors for their Diversity Supplier programs.
ƒSMBR has more than one thousand certified small, minority- and woman-owned business
 enterprises participating in its program. Certification is a marketing tool that businesses can
 use to gain exposure to new companies and organizations via the City’s Good Faith Efforts
 procurement policy.
ƒSMBR’s Certified Vendors Directory is an online searchable database that is displayed on
 its Web site at www.cityofaustin.org/smbr. Internal and external organizations use the
 database to find vendors by service type, business name, and type of certification.
ƒSMBR’s Outreach department hosts free monthly workshops on subjects such as
 Certification, Bonding Essentials, Big Projects and Information Technology.




        www.cityofaustin.org
Public Works
Department

Mission Statement
Be the most responsive, respectful and resourceful stewards of public works.   Howard Lazarus
                                                                                  Director

Number of Employees
674

Budget
FY 2009 - $70.4 Million

Main Address
One Texas Center
505 Barton Springs Road
Austin, TX 78704

Main Phone Number
(512) 974-7065




         www.cityofaustin.org
                                                                                             Public Works
                                                                                              Department
                                                                                                     cont.



Description of Services
•	 ublic Works manages Capital Improvement Projects through all phases (design,
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 construction and inspection), from Austin City Hall to Austin’s Resource Center
 for the Homeless; from new swimming pools to libraries.
•	 aintains and improves infrastructure.
 M
•	 tility work.
 U
•	 treet and bridge reconstruction.
 S
•	 icycle program: integrates bicycles into the transportation system of the
 B
 City of Austin.
•	 edestrian program: identifies and prioritizes basic sidewalk needs for the
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 City of Austin.

Number of Locations/Facilities: 7
Main Office- 505 Barton Springs Road
Street and Bridge Division- 4111 Meinardus Dr.
  Main Administrative Office and Equipment yard
Service Center - 6301 Harold Court
Central District- Manor Road
North District-2412 Kramer Lane
Construction Inspection Division- 1111 Rio Grande St.

Highlights
ƒThe Public Works Department manages the construction of all the
 City’s fire stations, EMS stations and library branches.
ƒPublic Works leads the nation in sustainability efforts in building
 City facilities. All of new construction on City buildings must
 meet a Silver LEED® standard.
ƒPublic Works has housed many different divisions – most recently the Transportation
 Division and the Contract and Land Management Division were pulled out to create their
 own departments in 2008-2009.
ƒPublic Works works closely with Art in Public Places to ensure public art is incorporated
 into all eligible Capital Improvement Projects.
ƒThe Bicycle Program helped Austin to achieve the Silver ranking for Bicycle Friendly
 Community from the League of American Bicyclists – the nation’s oldest bicycle
 advocacy organization.
ƒConstruction inspectors ensure contractors hired by the City create the highest quality
 projects out of materials that meet the highest standards.




        www.cityofaustin.org
Austin Transportation
Department

Mission Statement
Deliver a safe, reliable, and sustainable transportation system that enhances   Robert Spillar, P.E.
the environment and economic strength of the region.                                Director


Number of Employees
151 employees

Budget
Enterprise Fund
FY 2009 - $14.2 million

Main Address
One Texas Center, 8th Floor
505 Barton Springs Road
Austin, TX 78704

Main Phone Number
(512) 974-1495




         www.cityofaustin.org
                                                                               Austin Transportation
                                                                                         Department
                                                                                               cont.



Description of Services
•	 ransportation Engineering: Performs traffic studies/ traffic calming/ accident
 T
 investigations.
•	 ong Range Planning: coordinates Austin Mobility Program; Downtown
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 Circulation; Strategic Mobility Plan; and Urban Rail Studies.
•	 ight of Way Management: Issues permits for Public R-O-W use including
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 construction, vending, work zone inspections, utility coordination; reviews
 development plans and manages new Office of Special Events.
•	 arking Enterprise Division: Operates parking Meter Revenue Collection,
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 Maintenance / Repair; Issues Parking Citations; Permits Vehicles for Hire
 (Chauffeur, Taxi services).
•	 raffic Signals: Designs, operates traffic signal timing; school flashers, fiber optic
 T
 networks. Monitors and manages traffic flow from Traffic Management Center.
•	 raffic Signs and Markings: Installs and stripes street markings, crosswalks;
 T
 makes, maintains, repairs traffic signs.

Number of Locations/Facilities: 3
Administration/Engineering/Main Office
  One Texas Center-505 Barton Springs Road
Traffic Signals/Signs
  1501 Toomey Road
Parking Enterprise
  1111 Rio Grande St.

Highlights
ƒThe Austin Transportation Department is developing long- range plans as part of the Austin
 Mobility Program. The public generally associate the Transportation Department with
 visible street improvements, including:
     ◦ The Transportation Department fields approximately 10,000 public calls per year
       on issues ranging from installation or replacement of speed limit or traffic signs to
       neighborhood traffic calming (cut- through or speeding problems), roadway markings,
       signal timing, parking issues, traffic engineering and general transportation questions.
     ◦ The Traffic Signals division maintains 850 traffic signals (includes TxDOT’s and Travis
       County’s signals and 375 school flashers).




        www.cityofaustin.org
                                                                          Austin Transportation
                                                                                    Department
                                                                                          cont.



Description of Services
  ◦ The markings crew stripes approximately 875 lane miles
    every year, installs an average of 1,900 crosswalks, and
    55,000 raised pavement markers yearly.
  ◦ The Sign Shop maintains and repairs more than 22,000
    traffic signs yearly and fabricates an average of 13,000
    traffic signs.
  ◦ The Right-of-Way Management Division issues more
    than 12,000 permits for use of city streets and sidewalks,
    oversees more than 10,00 traffic control plan reviews, and
    manages the right-of-way use and safety for more than 150
    special events annually.
  ◦ The Parking Division manages 3,800 parking meters.
    These meters are being replaced by 750 modern solar- powered parking pay stations.




     www.cityofaustin.org
Contract &
Land Management

Mission Statement
Facilitate effective, efficient capital improvements for City departments     Mike Trimble
so they can deliver quality facilities and infrastructure to City of Austin     Director
residents.

Number of Employees
75

Budget
FY 2009 - $7.5 Million

Main Address
105 W. Riverside Drive, Suite 200
Austin, TX 78704

Main Phone Number
(512) 974-7141




         www.cityofaustin.org
                                                                                         Contract &
                                                                                  Land Management
                                                                                              cont.



Description of Services
•	 ontract Procurement Division
 C
    ◦ Handles construction-related procurement for the City, from engineering/design
      professional services to hiring of contractors.
    ◦ Handles any amendments or change orders and construction-related contracts.
•	 rogram Management Office
 P
    ◦ Provides monitoring and oversight for groups of capital improvement projects, including
      the 2006 Bond Program.
    ◦ Ensures quality control is being performed for all capital improvement projects.
    ◦ Monitors how capital improvement projects are handled and makes recommendations
      for any necessary improvements.
•	 eal Estate Services Division
 R
    ◦ Acquires land ranging from easements to thousands of acres for City use (except for that
      needed by Austin Energy).
    ◦ Procures and manages the lease of facilities/land for City use or City-owned buildings/
      property for use by non-City entities.

Number of Locations/Facilities: 2
105 W. Riverside Drive
One Texas Center- 505 Barton Springs Road

Highlights
ƒCity leases include stables for the Police Mounted Patrol.
ƒIn Fiscal 2007, $106 million in construction contracts were awarded.
ƒLand purchases have reached approximately $100 million since October 2007.




       www.cityofaustin.org
Austin Energy


Vision Statement
Deliver clean, affordable, reliable energy and excellent customer service.    Roger Duncan
                                                                             General Manager
Number of Employee
1,682

Budget
Enterprise Fund
FY 2009 - $1.2 billion

Main Address
721 Barton Springs Road
Austin, TX 78704

Main Phone Number
(512) 322-6514




         www.cityofaustin.org
                                                                                                     Austin
                                                                                                    Energy
                                                                                                      cont.



Description of Services
•	 lectric power generation.
 E
•	 reenChoice: energy from clean, renewable sources - 750 million kilowatt-hours
 G
 (kWh) annually in subscriptions and growing.
•	 onsulting services: Austin Energy Green Building on building environmentally
 C
 sound structures.
•	 esidential and commercial energy efficiency programs which provide rebates
 R
 and low- interest loans for energy efficiency improvements.
•	 ebates for solar electric power systems and solar hot water heaters.
 R
•	 ree home energy efficiency improvements to customers with low-to-moderate
 F
 incomes; utility bill discounts for customers on assistance programs.
•	 ommunity outreach: community events, Speakers Bureau presentations to civic
 C
 business and neighborhood groups; sponsor of Austin area regional science fair.

Number of Locations/Facilities: 6
Austin Energy Main Office - 721 Barton Springs Road
Decker Power Plant - Northeast Austin (natural gas)
Sand Hill Energy Center - Del Valle (natural gas)
Fayette Power Project - La Grange (coal)
South Texas Project - Bay City (nuclear)
Renewable Energy - West Texas (wind)

Highlights
ƒBoth a City department and a publicly owned electric company.
ƒNation’s ninth largest community-owned electric utility - serves 437 square miles, and nearly
 a million people in Austin, Travis County and a small portion of Williamson County.
ƒAnnual revenues exceed $1.2 billion.
ƒDiverse generation mix of nuclear, coal, natural gas and renewables.
ƒEnergy efficiency programs have offset the need for a 600 MW power plant. New goal to
 offset a 700 MW plant by 2020.
ƒTop renewable energy program in the nation for sales seven years in a row (out of 850 utility-
 sponsored programs).
ƒGoal that 30% of power provided by 2020 comes from renewables.
ƒReturns (“transfers”) profits from the sale of electricity to the community every year that help
 fund City services (e.g. fire, police, EMS, parks and libraries). The Austin Energy transfer is
 one of three main components of the City’s General Fund. (The others are property tax and
 sales tax.)



        www.cityofaustin.org
Watershed Protection
Department

Mission Statement
Protect lives, property, and the environment of our community by reducing   Victoria J. Li
the impact of flooding, erosion, and water pollution.                         Director


Number of Employees
249.5

Budget
FY 2009 - $59.7 million

Main Address
One Texas Center
505 Barton Springs Road
Austin, TX 78704

Main Phone Number
(512) 974-2501




        www.cityofaustin.org
                                                                     Watershed Protection
                                                                             Department
                                                                                    cont.



Description of Services
•	 lood control projects: New storm drain systems and improved low- water
 F
 crossings, detention ponds and buyouts that reduce damages from flooding and
 improve safety.
•	 lood warning: 24-hour monitoring of creeks and rainfall and development of
 F
 predictive models with the goal of barricading streets, evacuating neighborhoods
 and providing a warning during flash floods.
•	 tream restoration projects that protect lives, property, infrastructure and trees
 S
 from erosion and restore the natural beauty and beneficial uses of waterways.
•	 ater quality projects, such as wet ponds, land acquisition, regulations,
 W
 permitting and education to protect and improve the water quality in creeks
 and waterways.
•	 ollution prevention hotline (512-974-2550) and 24-hour response by a team of
 P
 certified hazardous material responders to ensure that spills are properly
 cleaned up.
•	 echnical assistance to owners of abandoned or contaminated property with the
 T
 goal of cleanup and redevelopment.
•	 leanup of litter and debris from Lady Bird Lake and creeks as well as
 C
 maintenance of pipes, culverts, storm drain inlets and drainage channels.
•	 onitoring, assessment and/or remediation of Longhorn Pipeline, old landfills
 M
 and dump sites, former tank farms, underground storage tanks, even neighboring
 developments’ wastewater plans and other potential environmental hazards.

Number of Locations/Facilities: 4
Main Office
 One Texas Center- 505 Barton Springs Road

Field Operations Locations
       6301 Harold Court
       5109 E. Ben White Blvd.
       2412 Kramer Lane




       www.cityofaustin.org
                                                                                   Watershed Protection
                                                                                           Department
                                                                                                  cont.



Description of Services
Highlights
ƒWatershed Protection’s Lady Bird Lake Crew cleans up 200 tons or 400,000 pounds of trash
 annually from the lake, mostly typical litter such as cups, bottles and bags. Most of this trash
 is washed down creeks throughout the city and into the lake.
ƒWatershed Protection manages the habitat of Barton Springs to protect endangered
 aquatic salamanders and maintains a thriving captive-breeding program that can provide
 salamanders for reintroduction if the species goes extinct in the wild.
ƒThe department has assessed 17 creeks and watersheds for existing and potential future
 flooding, erosion and water quality problems and uses this assessment to prioritize projects
 through its Master Plan.
ƒAustin is in the heart of Flash Flood Alley, the area most prone to flash flooding in the United
 States, and the City has significant infrastructure to help prevent problems: 805 City-
 maintained ponds, approximately 5,000 private ones, 24 dams in addition to the Highland
 Lake dams and about 960 miles of storm drain pipes.
ƒWatershed Protection has identified about 7,000 buildings and homes in the floodplain, more
 than 300 bridges that may become dangerous and impassible in a flood, and more than 400
 storm drain systems that need upgrading to prevent homes and businesses that are not near
 creeks from flooding.
ƒAustin has approximately 23 miles of eroding creeks and streams that jeopardize more than
 1,000 properties citywide.




                                   Before
                                   Erosion along Fort Branch Creek was
                                   threatening property and homes.




                                  After
                                  Watershed Protection implemented a
                                  streambank restoration project to prevent
                                  erosion, and property is no longer threatened.




        www.cityofaustin.org
Austin Water
Utility

Vision Statement
Be recognized as the best water utility in the nation.                    Greg Meszaros
                                                                             Director
Mission Statement:
Provide safe, reliable and high quality water services to our customers

Number of Employees
1,056.60

Budget
Enterprise Fund
FY 2009 - $414.8 million

Main Address
625 E. 10th St.
Eighth Floor, Suite 800
Austin, TX 78701

Main Phone Number
(512) 972-0101




         www.cityofaustin.org
                                                                                    Austin Water
                                                                                           Utility
                                                                                            cont.



Description of Services
•	 ater protection (industrial waste regulation) and pretreatment.
 W
•	 astewater collection and management.
 W
•	 iosolids Management – Creates Dillo Dirt.
 B
•	 ater system repair.
 W
•	 ater conservation programs
 W
•	 ater reclamation (meets City’s non-potable water needs).
 W
•	 ater System Growth Planning.
 W
•	 ildland Conservation.
 W

Number of Locations/Facilities: 12
Austin Water Utility Main Office
 Waller Creek Center- E. 10th St.

Water Treatment Plants
 Davis Water Treatment Plant- 3500 W. 35th St.
 Ulrich Water Treatment Plant- 1000 Forest View Drive

Wastewater Treatment Plants
 Walnut Creek Wastewater Treatment Plant- 7113 E. MLK Blvd.
 South Austin Regional Wastewater Treatment Plant- 13009 Fallwell Lane
 Hornsby Bend Biosolids Management Plant- 2210 S. FM 973

Service Centers:
  Glen Bell Service Center, 3907 S. Industrial Drive
  Weberville Service Center, 2600 Webberville Road
  North Service Center, 901 W. Koenig Lane
  South Service Center, 3616 S. First St.
  Summit Labs – Home of the Laboratory Services Division, 14050 Summit Dr. #121
  Reicher Ranch – Home of the Wildland Conservation Division, 3621 S. FM 620 Road




       www.cityofaustin.org
                                                                                             Austin Water
                                                                                                    Utility
                                                                                                     cont.



Description of Services
Highlights
ƒMaintains 3,594 miles of distribution and transmission water mains.
ƒThe City’s first wastewater treatment facility was built in 1917 on the banks of the
 Colorado River.
ƒRuns the Center for Environmental Research at Hornsy Bend, a biosolids management
 plant that supports urban ecology and sustainability studies for Austin; partnered with
 Texas A&M University to establish the Center in 1988.
ƒThe first “modern” water treatment facility in Austin, the Green Water Treatment Plant,
 was opened in 1925. The plant was decommissioned in September 2008.
ƒThe Wildland Conservation Division manages the Balcones Canyonlands Preserve
 Program, 13,251 acres of conserve habitat for eight endangered species and 27 species of
 concern; and the Water Quality Protection Lands Program, 23,577 acres which optimize
 the quantity and quality of water recharging the Barton Spring segment of the
 Edwards Aquifer.
ƒHornsby Bend is nationally known as one of the best birdwatching sites in Texas – home
 to more than 360 species of birds and an abundance of other wildlife on the ponds, fields
 and riverside forests of the 1200-acre site stretching along more than three miles of the
 Colorado River.




        www.cityofaustin.org
Austin Convention
Center Department

Mission Statement
Provide outstanding event facilities and services to our customer so they can   Mark Tester
have a positive experience. The mission assists the Department to achieve        Director
our goals such as to meet the Mayor’s directive for Leadership in Energy and
Environmental Design for Existing Building and to add to the local economy
through Austin’s hospitality community.

Number of Employees
244

Budget
Enterprise Fund
FY 2009 - $69.1 million

Main Address
500 E. Cesar Chavez St.
Austin, Texas 78701

Main Phone Number
(512) 404-4000

E-mail
Mark Tester, Director
www.austinconventioncenter.com




         www.cityofaustin.org
                                                                             Austin Convention
                                                                            Center Department
                                                                                         cont.



Description of Services
•	 rovide event facilities for convention, consumer show, banquet, conference,
 P
 meeting, concert and sports events of all sizes.
•	 perate a food and beverage operation, in-house, managed by Aramark Inc., that
 O
 provide catered meals and concessions for events at Austin Convention Center
 and Palmer Events Center.
•	 rovide various services to exhibitors and clients in its facilities, for example:
 P
 Electrical Service, Telephone Services and Internet Service.
•	 perates two (2) garages at ACC and one (1) garage at PEC to provide parking
 O
 for our clients and their guests.
•	 ublic Information personnel maintain the department Web site including an
 P
 event calendar and various facts on each facility.
•	 ales representatives collaborate with the Austin Convention and Visitors
 S
 Bureau representatives to promote facilities to future clients and provide
 existing clients information about new services or facility updates.
•	 vent and exhibit service representatives assist clients in planning their event.
 E
•	 vents require personnel with expertise in many fields, such as, maintenance,
 E
 security, event set-up, custodial, technology and parking.

Number of Locations/Facilities: 5
Austin Convention Center (ACC)
Palmer Events Center (PEC),
Second Street Garage
Fifth Street Garage
PEC Garage

Highlights
ƒAn Enterprise Department funded by the Hotel Tax (bed tax) and by the
 revenue generated from the services offered to our clients and guests.
ƒCommitted to supporting and encouraging sustainable practices.
ƒRegistered with the U.S. Green Building Council and working toward a LEED-EB
 certification for ACC.
ƒConsidered a Mega Shelter location.




       www.cityofaustin.org
                                                                                  Austin Convention
                                                                                 Center Department
                                                                                              cont.



Description of Services
Austin Convention Center
ƒAbout 6.3 million people have attended more than 2,700 events, including more than 600
 conventions, since the 1992 opening
ƒAwards:
    ◦ National Prime Site Award - 13 consecutive years by Facilities and Destinations.
    ◦ Planners Choice Award since 1999 by Meeting News.
    ◦ 2006 Austin Best Real Estate Award by Austin Business Journal.
ƒ881,400 gross square feet and covers six city blocks
    ◦ Construction of Exhibit Halls 1 – 3, Ballroom and Meeting Rooms completed in 1992.
    ◦ Construction of Exhibit Halls 4 -5, Ballroom and Meeting Rooms completed in 2002.
    ◦ Largest ballroom in Austin: 43,300 gross square feet.
ƒHas 24-hour security in and around the facility.

Palmer Events Center
ƒConstruction completed in 2002
    ◦ 131,000 gross square feet
ƒPart of a 54-acre cultural park on the shores of Lady Bird Lake
    ◦ Located between the 21-acre Butler Park and the privately operated Long Center for the
      Performing Arts (opened 2008)
ƒAwards:
    ◦ 2004 Citation Award - presented by Austin Chapter of The American Institute
      of Architects
    ◦ 2004 Design Award of Honor – presented by Texas Society of Architects and Society of
      American Registered Architects, California Council




       www.cityofaustin.org
Aviation Department


Mission Statement
Meet the commercial passenger and air cargo service requirements of Central       Jim Smith
Texas, while accommodating military, corporate and general aviation needs.    Executive Director


Number of Employees
329

Budget
Enterprise Fund
FY 2009: Total operating revenue $83,915,000

Total requirements and expenses $76,889,312
Revenue above expenses is transferred to a capital fund to help
the airport pay for future improvements and expansion.

Main Address
3600 Presidential Blvd.
Box 411
Austin, TX, 78719

Main Phone Number
(512) 530-2242




        www.cityofaustin.org
                                                                                                  Aviation
                                                                                               Department
                                                                                                     cont.


Description of Services
•	 roviding quality service, Austin style for travelers at Austin-Bergstrom
 P
 International Airport (ABIA). To fulfill this, the Aviation Department works
 daily to ensure a safe, clean, friendly, affordable, and efficient airport.
•	 irlines, private aircraft, air cargo and military flights.
 A
•	 58 commercial passenger flights per day, 37 nonstop destinations.
 2

Number of Locations/Facilities: 1
Austin-Bergstrom International Airport
 Barbara Jordan Terminal-3600 Presidential Blvd.

Highlights
ƒABIA generates $2.2 billon dollars into the local economy.
ƒAustin-Bergstrom International Airport is a self sustaining entity. This means Austin-
 Bergstrom must make revenue to operate and pay for airport improvements. By doing so, the
 airport runs without burdening the City budget or taxpayer. Austin’s airport has operated in
 this fashion as a self-sustaining entity since 1972.
ƒFees are charged to the airlines, however as per Federal Aviation Administration regulation,
 the airport cannot recover more than the cost of services and real estate provided the airlines.
 This means nonairline revenue sources such as parking and terminal concessions are in effect
 revenue centers for the airport. That money aside from covering operational cost can also be
 saved and used for airport improvements and expansion. In addition to the airport’s capital
 fund, expansions and improvements may be funded through grants, bonds or
 private investment.
ƒAirports Council International Airport Service Quality Survey 2008 ranked Austin-
 Bergstrom International Airport third for its size among airports around the globe and
 ranked third overall in North America for top performing customer service.
ƒABIA is the first airport in the Western Hemisphere, third in the world, to be certified to the
 new Airports Council International Airport Service Quality Assured industry benchmark of
 service quality.
ƒAustin-Bergstrom’s live music program has
 distinguished this airport from other airports with
 11 live performances per week on the secure side of
 the terminal.
ƒABIA served more than 9 million travelers in 2008.
ƒABIA was converted from an Air Force base into a
 commercial airport from 1993 to 1999.




        www.cityofaustin.org
Austin Fire
Department

Mission Statement
Preserve life and property.     Rhoda Mae Kerr
                                  Fire Chief
Number of Employees
1,114

Budget
FY 2009 - $121 million

Main Address
4201 Ed Bluestein Blvd.
Austin, TX 78721

Main Phone Number
(512) 974-0130




         www.cityofaustin.org
                                                                                                Austin Fire
                                                                                               Department
                                                                                                      cont.



Description of Services
•	 ire suppression.
 F
•	 rovides first response on medical calls, assessing and stabilizing patients.
 P
•	 irst responders:
 F
    ◦ Rescue alarms
    ◦ Hazmat alarms
    ◦ Technical rescues (high-angle or confined-space rescues)
    ◦ Grass/brush alarms
•	 ir Fire Rescue personnel are specially trained and equipped to
 A
 respond to aircraft emergencies.
•	 FD services cover about 252 square miles.
 A
•	 he coverage area is divided into six battalions or geographic districts.
 T

Number of Locations/Facilities: 43 fire stations,
One Aircraft Firefighting/Rescue station at Austin-Bergstrom
International Airport
Seven office sites:
 Headquarters- 4201 Ed Bluestein Blvd.
 Support Services- 4201 Ed Bluestein Blvd.
 Recruiting- 4201 Ed Bluestein Blvd.
 Wellness Center- 517 S. Pleasant Valley Road
 Prevention- 505 Barton Springs Road, Suite 200
 Investigations- 1621 Festival Beach Road
 Training- 4800 Shaw Lane
 Special Operations- 4305 Airport Blvd.
 Dispatch at Combined Transportation Emergency &
      Communications Center- 5010 Old Manor Road
 Maintenance Shop- 2011 E. 51st St.

Highlights
ƒAFD is the City’s first responder in medical emergencies.
ƒAverage response time, as of Aug 1, 2008: 4.71 minutes.
ƒMedical calls make up between 65-70% of AFD’s call volume.
ƒAFD contracts with surrounding departments in areas that can respond more quickly.
ƒAFD is also a leader in the industry in such areas as planning and research, including fire
 tactics research.




        www.cityofaustin.org
Austin/Travis County
Emergency Medical
Services
Mission Statement
Preserve Life, Improve Health, Promote Safety   Ernesto Rodriguez
                                                     Director

Number of Employees
438

Budget
FY 2009 - $40.54 million

Main Address
15 Waller Street
Second Floor
Austin, TX 78702

Main Phone Number
(512) 972-7200




        www.cityofaustin.org
                                                                             Austin Travis County
                                                                             Emergency Medical
                                                                                         Services
                                                                                             cont.



Description of Services
•	 mergency medical care
 E
•	 edical rescue
 M
•	 ublic education (Automated External Defibrilator, Cardiopulmonary
 P
 Resuscitation and First Aid training)
•	 edical standby services (for events that require ambulance on standby)
 M

Number of Locations/Facilities: 35

Highlights
ƒDepartment is jointly funded by the City of Austin (70%) and Travis County (30%), but
 managed by the City.
ƒCollects revenue for direct services: $17.7 million last year.
ƒServes an area of approximately 1,100 square miles.
ƒMore than 120,000 annual responses.




       www.cityofaustin.org
Office of Homeland Security
& Emergency Management

Mission Statement
Preserve life and property from all hazards by operating and maintaining a      Otis Latin, Sr.
comprehensive all-hazard emergency management infrastructure.                    Emergency
                                                                             Management Director

Number of Employees
11

Budget
FY 2009
$870,127 – General Fund
$10,346,672 – Grants Managed

Main Address
Combined Transportation, Emergency and
Communications Center
5010 Old Manor Road
Austin, TX 78723

Main Phone Number
(512) 974-0450




        www.cityofaustin.org
                                                                                Office of Homeland
                                                                              Security & Emergency
                                                                                       Management
                                                                                              cont.



Description of Services
•	 oordinates City efforts to prevent, protect from, and prepare for all hazards
 C
 (manmade, natural, or acts of terrorism).
•	 oordinates local and regional response resulting from all man-made and
 C
 natural disasters.
    ◦ Manages all homeland security grants received by the City, including:
    ◦ Urban Area Security Initiative (UASI).
    ◦ State Homeland Security Program (SHSP.)
    ◦ Metropolitan Medical Response System (MMRS).
    ◦ Citizen Corps Program (CCP).
    ◦ Emergency Management Performance Grant (EMPG).
•	 hairs or participates on numerous local and regional homeland security
 C
 committees and task forces.
•	 evelops and coordinates regional emergency plans, strategic plans and public
 D
 education campaigns.
•	 rovides a wide variety of public awareness and outreach programs.
 P


Number of Locations/Facilities: 1
Combined Transportation, Emergency and Communications Center
 5010 Old Manor Road

Highlights
ƒManages and coordinates volunteer programs such as the Citizen Emergency Response
 Teams (CERT).
ƒMaintains an on-call “duty officer” 24/7/365 who can initiate the City’s response to a
 major event.
ƒOperates a “reverse 9-1-1” system that will deliver emergency information to home telephones
 (and cell phones if registered).
ƒMany of our plans, such our regional hurricane shelter plan, involve dozens of agencies as
 well as hundreds of staff and volunteers over several counties in Central Texas.
ƒMuch of planning is a “behind the scenes” effort to reduce the impact of disasters on
 our residents.
ƒActively working to develop new ways of communicating with the public through emerging
 Web technologies.




        www.cityofaustin.org
Financial &
Administrative
Services
Mission Statement
Maintain the financial integrity of the City. This is accomplished through      Leslie Browder
comprehensive and integrated financial management services.                  Chief Financial Officer


Number of Employees
378

Budget
FY 2009 - $27,932,221

Main Address
City Hall
301 W. Second St., Third Floor, Suite 301

Main Phone Number
(512) 974-3344




         www.cityofaustin.org
                                                                             Financial &
                                                                           Administrative
                                                                                Services
                                                                                    cont.


Description of Services
•	 elps the City accomplish essential functions of government while maintaining
 H
 the financial integrity of the City.
•	 onitors the financial performance of all City departments.
 M
•	 anages the City’s financial accounting and reporting activities.
 M
•	 akes recommendations for allocating the City’s financial resources.
 M
•	 anages the procurement of goods and services for the entire City.
 M
•	 anages the City’s cash resources, investments, and debt.
 M
•	 anages the City’s radio and wireless communication.
 M


Highlights
ƒManages the following divisions:
   ◦ Budget Office
   ◦ City Controller’s Office
   ◦ Purchasing Office
   ◦ Office of Telecommunications & Regulatory Affairs
   ◦ Treasury Office
   ◦ Fleet Services
   ◦ Building Services




       www.cityofaustin.org
Communications &
Technology Management

Mission Statement
Provide citizens and internal and external business partners with reliable        Stephen Elkins
information and efficient technology services to assist them in meeting their      Acting Chief
                                                                                Information Officer
information needs and business goals.

Number of Employees
328

Budget
FY 2009 - $51.4 million

Main Location Address
Communications & Technology Management
1124 IH 35 S., Suite 300
Austin, Texas 78701

Main Phone Number
(512) 974-9306




         www.cityofaustin.org
                                                                      Communications &
                                                                           Technology
                                                                          Management
                                                                                 cont.


Description of Services
•	 upports the Combined Transportation and Emergency Communications Center
 S
 as well as public safety systems, including Computer Aided Dispatch (9-1-1),
 Mobile Data and integrated police, fire and emergency medical services records
 management.
•	 ireless Communications services including: Public Safety Radio Network
 W
 Maintenance, WiFi installations, mobile data system support and public safety
 vehicular equipment support.
•	 aintains the City’s Data Center, including server and system monitoring;
 M
 backup, archival and recovery.
•	 aintains and delivers data and telephone services across an expansive network
 M
 of fiber optic cable and network devices. This provides various City departments
 the ability to access and manage information that is important to both citizen
 inquiries and the delivery of public services.
•	 upports operating systems and PCs, server hardware and infrastructure
 S
 systems like authentication, backups and e-mail.
•	 eographic Information Systems including maintenance of addressing, zoning
 G
 and jurisdiction data.
•	 anages IT projects from concept through implementation to provide
 M
 departments the technology to meet their business needs.
•	 pplication Development and Web site Maintenance.
 A

Number of locations/facilities: 8
Combined Transportation, Emergency and Communications Center
  5010 Old Manor Road
City Hall - 301 W. Second St.
1520 Rutherford Lane
Technology & Distibution Center - 4201 Ed Bluestein Blvd.
Riverside Campus - 1124 S. IH 35
Waller Creek Center - 625 E. 10th St.
One TexasCenter - 505 Barton Springs Rd.
Wireless Communications Division - 1006 Smith Rd.




       www.cityofaustin.org
                                                                                 Communications &
                                                                                      Technology
                                                                                     Management
                                                                                            cont.


Description of Services
Highlights
ƒCTM provides technical support to City Council meetings and other City Hall meetings.
ƒCTM’s Wireless Office provides WiFi in the Downtown/Zilker Park area.
ƒCTM provides sound engineering for Live from the Plaza concerts.
ƒCTM repairs the public safety sirens, light bars, mobile computing and wireless products at
 its Wireless Shop.
ƒCTM provides 24/7 support to disaster relief centers in the City of Austin.
ƒCTM operates the Combined Transportation and Emergency Communications Center and
 maintains the 9-1-1 Computer Aided Dispatch.
ƒCTM’s Graphical Information Systems group maintains the maps public safety agencies use
 to find your home.
ƒCTM manages the entire fiber optic network on behalf of the Greater Austin Area
 Telecommunications Network agency, which includes the University of Texas, Travis
 County, and the State of Texas and others.




        www.cityofaustin.org
Municipal Court


Vision Statement
Be the most effective, efficient, and impartial municipal court in Texas.        Evelyn J. McKee
                                                                                 Presiding Judge
Mission Statement
Provide fair, efficient, and accountable service to the public by impartially
administering justice so that the quality of life is enhanced.

Number of Employees
186
  Judiciary – Eight Full-time Judges, 15 Substitute Judges, four
  staff members
  Downtown Austin Community Court – One Judge plus 17
  other FTEs
  Municipal Court – 141 FTEs
                                                                                  Rebecca Stark
                                                                                Clerk of the Court
Budget
FY 2009 Collections will be approximately $33Million
 General Fund $18.2M
 Technology Fund $0.7M
 Building Security Fund $0.5M
 Child Safety Fund $0.7M
 Juvenile Case Manager Fund $0.7M
 Traffic Safety Fund $1.2M
 Collections paid to other agencies $11.0M

Expenses will be about $14.8M (all funds):
General Fund $12.0M
Technology Fund $0.8M
Building Security Fund $0.5M
Juvenile Case Manager Fund $0.3M                                                  Pete Valdez
Traffic Safety Fund $1.2M                                                        Acting Court
                                                                                 Administrator

Main Location Address & Phone Number
 Municipal Court            Downtown Austin Community Court
 700 E. Seventh St.         719 E. Sixth St.
 Austin, TX 78701           Austin, TX 78701
 (512) 974-4800             (512) 974-1260

         www.cityofaustin.org
                                                                                       Municipal Court
                                                                                                 cont.


Description of Services
•	 unicipal Court is the judicial branch of Austin local government which has
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 jurisdiction over Class C misdemeanors (fine-only) cases.
•	 andles and accepts payment of citations given by several law enforcement
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 agencies for traffic, state law, City ordinance, parking and red light camera
 violations.
•	 onducts trials for those pleading not guilty.
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•	 ssues warrants of arrest for those who do not handle their citations or
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 judgments.
•	 pecial youth services for juveniles receiving citations.
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•	 onducts hearing for those receiving parking and red light cases who contest
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 liability.
•	 owntown Austin Community Court has limited jurisdiction in three specific
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 areas of Austin and has jurisdiction over specific nuisance type Class C
 misdemeanors. It provides many of the same services as Municipal Court but
 specializes in rehabilitation and restitution of those defendants with alcohol
 and/or drug related issues.

Number of locations/facilities: 5
Municipal Court- 700 E. Seventh St.
Downtown Austin Community Court- 719 E. Sixth St.
Sub-Courthouses:
  South- 5700 Manchaca Road
  North- 12425 Lamplight Village Ave.
Travis County Justice Center, Central Booking- 509 W. 11th St.

Highlights
ƒAll cases are criminal except for parking and red light camera violations.
ƒMunicipal Court has jurisdiction over juveniles – ages 10 through 16 years of age. Persons age
 17 and older are considered adults.
ƒPersons can see details of their cases and pay online at www.cityofaustin.org/court
ƒMunicipal and Community Courts handle between 425,000 and 450,000 new cases annually.
 There is no statute of limitations once a formal “complaint is filed.”
ƒDefendants can have a jury trial on any criminal case, including traffic cases.
ƒThe Municipal Court is open from 7 a.m. to 10 p.m., Monday – Friday and 7 a.m. to 6 p.m. on
 Fridays. It also has two employee groups who work 24/7 – at Central Booking and in the
 Warrant Office.
ƒMunicipal Court judges provide magistration at Central Booking for everyone arrested in
 Travis County including capital murder cases. Magistration is advising arrestees of the
 charges against them, their rights, and setting bond (if any).



        www.cityofaustin.org
Austin Police
Department

Mission Statement
Keep you, your family, and our community safe                       Art Acevedo
                                                                   Chief of Police
Number of Employees
2,022

Budget
FY2009 - $246.5 million
Includes grants, expense refunds, forfeiture and Public Safety &
Emergency Management consolidation
$238.3 million: General Fund only

Main Address
Police Headquarters
715 E. Eighth St.
Austin, TX 78701

Main Phone Number
(512) 974-5030




        www.cityofaustin.org
                                                                                        Austin Police
                                                                                         Department
                                                                                                cont.


Description of Services
•	 rime prevention
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•	 aw enforcement (auto theft, robbery, traffic, narcotics, child abuse, DWI,
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 family violence, financial crimes, gang suppression, high tech crime, homicide,
 sex crimes, animal cruelty, and others)
•	 riminal investigation
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•	 xecutive protection detail
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•	 pecial events patrol
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•	 rime Victims Compensation Fund
 C

Number of Locations/Facilities: 8
Headquarters - 715 E. Eighth St.
North Substation - 12425 Lamplight Village Ave.
South Substation - 404 Ralph Albanedo Drive
Central East Substation - 812 Springdale Road
Academy Training Center - 4800 Shaw Lane
Recruiting / Internal Affairs Center - 1520 Rutherford Ln.
Motorola Bldg (K-9, cold case, highway enforcement)- 4201 Ed Bluestein Blvd.
Crisis Intervention - 4110 Guadalupe St.

Highlights
ƒThe Police Department has divided the City into nine Area Commands. Liaisons work in each
 of these nine areas as requested by the officers or residents:
     ◦ Northwest Area Command
     ◦ North Central Area Command
     ◦ Northeast Area Command
     ◦ Central West Area Command
     ◦ Central East Area Command
     ◦ Downtown Area Command
     ◦ Southwest Area Command
     ◦ South Central Area Command
     ◦ Southeast Area Command
ƒThe department fills a wide array of public safety functions. These disparate services are
 organized into the following Divisions:
     ◦ Auto Theft Interdiction Unit
     ◦ Child Abuse Unit
     ◦ DWI Enforcement Team
     ◦ Family Violence Protection Team


       www.cityofaustin.org
                                                                                           Austin Police
                                                                                            Department
                                                                                                   cont.


Description of Services
    ◦ Financial Crimes Unit
    ◦ Gang Suppression Unit
    ◦ High Tech Crime Unit
    ◦ Homicide
    ◦ Homicide: Cold Case Unit
    ◦ Internal Affairs
    ◦ Integrity Crimes Unit
    ◦ Recruiting
    ◦ Sex Crimes Unit
    ◦ Special Events Unit
    ◦ Victim Services
ƒOne of the goals of community policing is to foster a partnership between police and the
 community. To achieve this, APD has established numerous Outreach Programs through the
 Office of Community Liaison:
    ◦ Asian Outreach
    ◦ Chaplain Program
    ◦ Chief’s Forum
    ◦ Faith Community Network
    ◦ Immigrant Outreach
    ◦ Phone Tree
    ◦ S.A.L.T. (Seniors and Law Enforcement Together)
    ◦ Volunteer Program - Volunteers in Policing (VIP)
    ◦ Youth Diversion Center
    ◦ Operation Blue Santa
    ◦ Police Activities League
    ◦ Police Explorer Program
ƒAPD also runs a Citizens Police Academy, an 11-week series of classes designed to give the
 public a working knowledge of the Austin Police Department. The Academy is modeled on
 the initiatives of larger cities like New York and Los Angeles- 1,684 citizens have graduated
 from 64 classes as of 2008.




        www.cityofaustin.org
Austin/Travis County
Health & Human
Services
Mission Statement
Work in partnership with the community to promote health, safety, and well-   David Lurie
being. The role of HHSD is to promote community-wide wellness, prevent         Director
disease, protect the community from infectious diseases, environmental
hazards, and epidemics.

Number of Employees
475.5

Budget
FY 2009 - $61.7 million

Main Address
7201 Levander Loop, Bldg. E
Austin, TX 78702

Main Phone Number
(512) 972-5010




        www.cityofaustin.org
                                                                       Austin/Travis County
                                                                           Health & Human
                                                                                   Services
                                                                                       cont.


Description of Services
•	 rotects the community from infectious diseases, environmental hazards,
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 and epidemics.
•	 esponsible for directing and coordinating the Austin/Travis County public
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 health strategic response to events including incidents of bio-terrorism and
 catastrophic infectious diseases such as pandemic influenza and other disease
 outbreaks, whether natural, accidental or intentional.
•	 rovides STD testing and information programs.
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•	 aintains birth and death records.
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•	 rovides restaurant permitting and sanitation scoring.
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•	 perates mental health/substance abuse services.
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•	 rovides homeless assistance, day labor and employment programs; programs for
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 at-risk youth and basic needs services through Healthy Neighborhood Centers.
•	 rovides animal protection and control; rabies quarantine; pet lost and found,
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 pet adoption; and pet registration.
•	 perates women, Infants and Children (WIC) supplemental nutrition clinics
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 and program.

Number of Locations/Facilities: 10
Main Campus - 7201 Levander Loop
Animal Services (shelter, animal control) - 1156 W. Cesar Chavez St.
RBJ Health Center - 15 Waller St.
One Texas Center - 505 Barton Springs Road
St. John Multi-Purpose Center - 7500 Blessing Ave.
Blackland Neighborhood Center-2500 Salina St.
East Austin Neighborhood Center- 211 Comal St.
Rosewood-Zaragosa Neighborhood Center-2800 Webberville Road
South Austin Neighborhood Center-2508 Durwood Road
Montopolis Neighborhood Center-1416 Montopolis Drive




       www.cityofaustin.org
                                                                                 Austin/Travis County
                                                                                     Health & Human
                                                                                             Services
                                                                                                 cont.


Description of Services
Highlights
In FY 2010 HHSD will:
ƒProvide 48,000 immunizations through the Shots for Tots Program.
ƒProvide 11,800 patient visits at the TB clinic.
ƒInvestigate 1,200 cases as a part of on-going disease surveillance efforts.
ƒAdminister 7,900 routine inspections for fixed food establishments.
ƒServe an average monthly enrollment of 33,600 through the Women, Infants and Children
 program which provides nutrition education and counseling, nutritious foods, and access to
 health care for low-income women, infants, and children.
ƒProvide child care services for 635 children.
ƒProvide 182,000 units of basic needs services (clothes, senior nutrition program, emergency
 food pantry, child safety seats, form filling assistance, notary services) through its Healthy
 Neighborhood Centers.
ƒAdminister $18.5 million in contracts with approximately 55 community-based providers for
 services such as basic needs, workforce development, mental health, child care, etc.
ƒShelter and care for 15,000 animals.




        www.cityofaustin.org
Solid Waste
Services

Mission Statement
Keep Austin clean and green through reliable integrated waste management   Tammie Williamson
services.                                                                    Acting Director


Number of Employees
392

Budget
FY 2009: $45 million

Main Address
1520 Rutherford Lane
Austin, TX 78754

Main Phone Number
3-1-1




        www.cityofaustin.org
                                                                                           Solid Waste
                                                                                              Services
                                                                                                  cont.



Description of Services
•	 esidential waste disposal:
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    ◦ Bulk item collection
    ◦ Brush collection
    ◦ Yard trimmings collection
    ◦ Single Stream Recycling
    ◦ Household Hazardous Waste collection
    ◦ Dead animal collection
•	 itter Abatement:
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    ◦ SWS cleans the downtown Central Business District every night
    ◦ Assists with organized cleanups
    ◦ Empties public garbage cans
    ◦ Street sweeping:
       ◦ Residential streets, every two months
       ◦ Main thoroughfares, every month
    ◦ Education

Number of Locations/Facilities: 5
Administrative offices - 1520 Rutherford Lane
Kenneth Gardner Service Center - 4108 Todd Lane
Material Recovery Facility - 3810 Todd Lane
Household Hazardous Waste Facility - 2514 Business Center Drive
Diversion Recycling Center - 10108 FM 812

Highlights
ƒEarlier this year, the City of Austin adopted the State’s first Zero Waste Plan for a Texas
 community. Goal is to reduce the amount of waste Austinites send to the landfill by 90% by
 the year 2040.
ƒSolid Waste Services is starting its public input process on the Solid Waste Management
 Master Plan – the process will continue throughout the coming year; information on how to
 participate and offer input can be found on the site,
 www.cityofaustin.org/sws/masterplan.htm
ƒSWS’ curbside garbage collection program is called Pay-As-You-Throw. Even with a 55
 percent increase in the number of customers since the program was introduced in 1991, PAYT
 has reduced the amount of waste Austin sends to the landfill by about 25 percent. Under the
 PAYT system, customers receive:
    ◦ Weekly collection of garbage.
    ◦ Every other week single- stream recycling collection.




       www.cityofaustin.org
                                                                                                 Solid Waste
                                                                                                    Services
                                                                                                        cont.



Description of Services
    ◦ Weekly yard trimming collection.
    ◦ Periodic bulk and large brush collection.
 Monthly rates are based on the size garbage cart customers use and a per bag cost for any
 additional garbage set out beyond what can fit in the customer’s designated cart. The
 advantage of Austin’s PAYT program is that it encourages recycling of yard waste, grass-
 cycling, landscape debris composting, source reduction, reuse, and the multitude of measures
 that help divert solid waste from the landfill. In addition to the PAYT Program, SWS also
 provides a Household Hazardous Waste collection facility, street sweeping, litter control,
 and dead animal collection, which are all funded by an anti-litter fee.
ƒSWS operates a Household Hazardous Waste Facility which is open to City of Austin
 and Travis County residents and businesses. Residents may drop-off limited quantities of
 hazardous waste free of charge to the HHW.
    ◦ Hours: Tuesdays and Wednesdays, noon to 6 p.m.
    ◦ The first Saturday of each month, 7 a.m. to noon.
    ◦ The facility is at 2514 Business Center Drive.
ƒDid you know that Solid Waste Services helps keep Austin looking good by:
    ◦ Cleaning the downtown area each night.
    ◦ Assisting with organized cleanups.
    ◦ Sweeping residential streets every two months.
    ◦ Sweeping thoroughfares once a month.
    ◦ Emptying public garbage cans.
ƒThese services, as well as bulk collections, large brush collections, the Household Hazardous
 Waste Facility and dead animal collection are funded by the Anti-Litter Fee on the solid
 waste portion of your utility bill.
ƒSWS works closely with Keep Austin Beautiful, a non-profit, on community cleanups and
 other projects.




        www.cityofaustin.org
Communications & Public
Information Office

Mission Statement
Provide communications, tools and resources for the community and City     Douglas Matthews
organization so they can make informed decisions and participate in City       Director
government.

Number of Employees
17

Budget
FY 2009 - $1.81 million

Main Address
Austin City Hall
Third Floor
301 W. Second St.
Austin, TX 78701

Main Phone Number
(512) 974-2220




        www.cityofaustin.org
                                                                                 Communication &
                                                                                Public Information
                                                                                             Office
                                                                                              cont.



Description of Services
•	 xternal communications including electronic newsletter, marketing
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 and advertising
•	 nternal communications including weekly e-newsletter for all employees.
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•	 eb content management
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•	 edia relations
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•	 hannel 6/electronic media production
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•	 ommunity input and engagement consultation and planning
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•	 rocesses Public Information Requests (Open Records) received from the
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 general public

Number of Locations/Facilities: 1
City Hall- 301 W. Second St.

Highlights
ƒProcesses approximately 1,200 Public Information Requests annually.
ƒProvides oversight audits for Americans with Disabilities Act compliance for Web content.
ƒBesides covering 500 City-related meetings annually, Channel 6 produces the
 Live From the Plaza concert series.
ƒHandles approximately 900 media issues annually.
ƒOrganizer of CityWorks Academy as well as other initiatives to involve the public in
 local government.




       www.cityofaustin.org
Parks &
Recreation
Department
Mission Statement
Provide, protect and preserve a Park System that promotes quality          Sara Hensley, CPRP
                                                                                 Director
recreational, cultural and outdoor experiences for the Austin community.

Number of Employees
2,210

Budget
FY 2009
$ 54.1 million operating budget
$ 43 million Capital Improvement budget

Main Address
200 S. Lamar Blvd.
Austin, TX 78704

Main Phone Number
(512) 974-6700




        www.cityofaustin.org
                                                                           Parks & Recreation
                                                                                  Department
                                                                                        cont.



Description of Services
•	 aintains park lands and preserves.
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•	 ills a forestry function (maintain and replace trees).
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•	 lso oversees: 5 public cemeteries; 172 athletic fields; 90 playscapes; 20 recreation
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 centers; 3 senior activity centers; 1 garden center; 1 nature and science center; 3
 arts and cultural centers delete; 2 party houses; 4 museums; 6 amphitheaters; 6
 golf courses; 108 tennis courts; 47 swimming pools 2 beach-front facilities and 1
 open air crafts market.
•	 pecial events booking/reservations.
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•	 he department provides Web information and management.
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•	 rograms include: Childcare, summer camps, afterschool activities, senior
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 nutrition, classes and programs in arts, culture, history, nature and wellness for
 all ages.

Number of Locations/Facilities: 392
(directory at www.cityofaustin.org/parks/parks)

Park Types
    District ...........................13 parks ...........738.83 Acres
    Golf Courses .................5 parks.............846.95 Acres
    Greenbelts.....................36 parks ..........3,560.66 Acres
   Metropolitan ................24 parks ..........6,463.73 Acres
   Nature Preserves .........15 parks ...........2,485.41 Acres
   Neighborhood ..............72 parks ..........791.27 Acres
   Pocket ............................21 parks ...........19.82 Acres
   School .............................23 parks ..........129.84 Acres
   Special ............................38 parks ..........531.65 Acres
   *Total .............................247 parks ........15,568.19 Acres
      *Does not include water recreational acreage of Lake
       Austin, Lady Bird Lake, and Lake Walter E. Long

Aquatics/Public pool facilities
400 Deep Eddy Ave.
51 Pools: 7 Municipal, 27 Neighborhood, 12 Wading, 5 Water Playscapes
(directory at www.cityofaustin.org/parks/aquatics)




         www.cityofaustin.org
                                                                       Parks & Recreation
                                                                              Department
                                                                                    cont.



Description of Services
Tennis Centers
110 Courts
 Tennis Administration Office - 400 Deep Eddy Ave.
 (public courts directory at www.cityofaustin.org/parks/tennis)

Golf Courses
 Administration Offices - 400 Deep Eddy Ave.
Public courses:
 Hancock
 Lions Municipal
 Morris Williams
 Jimmy Clay
 Roy Kizer

Recreation Centers:
 Alamo Recreation Center- 2100 Alamo St.
 Austin Recreation Center-1301 Shoal Creek Blvd.
 Lorraine “Grandma” Camacho Activity Center-34 Robert T. Martinez Jr. St.
 Oswaldo A.B. Cantu /Pan Am Recreation Center-2100 E. Third St.
 Dittmar Recreation Center-1009 Dittmar Road
 Dottie Jordan Recreation Center-2803 Loyola Lane
 Dove Springs Recreation Center-5801 Ainez Drive
 Givens Recreation Center-3811 E. 12th St.
 Gus Garcia Recreation Center-1201 E. Rundberg Lane
 Hancock Recreation Center-811 E. 41st St.
 McBeth Recreation Center-2401-A Columbus Drive
 Metz Recreation Center-2407 Canterbury St.
 Montopolis Recreation Center-1200 Montopolis Drive
 Northwest Recreation Center-2913 Northland Drive
 Parque Zaragoza Recreation Center-2608 Gonzales St.
 Pickfair Community Center- 10904 Pickfair Drive
 Rosewood Recreation Center-1182 Pleasant Valley Road
 South Austin Recreation Center-1100 Cumberland Road
 Turner Roberts Recreation Center-7201 Colony Loop Drive
 Virginia L. Brown Recreation Center-7500 Blessing Ave.




      www.cityofaustin.org
                                                                          Parks & Recreation
                                                                                 Department
                                                                                       cont.



Description of Services
Senior Activity Centers
 Senior Activity Center, Lamar-2874 Shoal Crest Ave.
 South Austin Senior Activity Center-3911 Manchaca Road
 Conley-Guerrero Senior Activity Center-808 Nile St.
 Senior Consignment Center/ Old Bakery and Emporium-1006 Congress Ave.

Cultural Facilities, Museums, historic structures and theaters:
 Dougherty Arts Center - 1110 Barton Springs Road (Theater, gallery and arts school)
 George Washington Carver Museum and Cultural Center - 1165 Angelina St.
 (First African American neighborhood museum in Texas)
 Elisabet Ney Museum - 304 E 44th St.
 (Former studio of the 19th century portrait sculptor Elisabet Ney)
 O. Henry Museum - 409 E. Fifth St.
 (Home, artifacts and memorabilia of writer William S. Porter’s life in Austin)
 Mexican American Cultural Center - 600 River St.
 (Mexican American cultural arts and heritage)
 Beverly S. Sheffield Education Center - 2201 Barton Springs Drive
 (Home of the Splash! Into the Edwards Aquifer exhibit)
 Umlauf Sculpture Garden - 605 Robert E. Lee Rd.
 (130 of Charles Umlauf’s sculptures)
 Beverly S. Sheffield Zilker Hillside Theatre - 2206 William Barton Drive
 (Natural amphitheater; home to local music and dance productions)
 Austin Nature and Science Center - 301 Nature Center Drive
 (Trails, exhibits on the animals, plants and the geology of Central Texas)
 Susanna Dickenson House- 411 E. Fifth St.
 (Cultural facility at Brush Square)
  Doris Miller Auditorium-2300 Rosewood Ave.




      www.cityofaustin.org
                                                                                 Parks & Recreation
                                                                                        Department
                                                                                              cont.



Description of Services
Highlights
ƒThe Parks and Recreation Department is a nationally accredited department. Compliance
 with standards established by the Commission for Accreditation of Park and Recreation
 Agencies ensures that the department has been independently evaluated against nationally
 established benchmarks for best practices in the field of parks and recreation.
ƒParks and Recreation Forestry Service is charged with the care and protection of the state’s
 historical Treaty Oak (and its smaller clone next door).
ƒParks and Recreation also administers the People’s RenaissanceMarket, University of Texas
 on Guadalupe St., otherwise known as The Drag.
ƒThe parks system started with the founding of Austin in 1839. The City’s original layout
 included three squares set aside for public use. Wooldridge, Brush, and Republic Squares
 were Austin’s first parks and are still enjoyed today.
ƒIn 2004 the Austin Parks and Recreation Department received National Recreation and Park
 Association’s 2004 Gold Medal Award. The award is given in partnership with the American
 Academy for Park and Recreation Administration recognizes the best parks and recreation
 system in the nation.




        www.cityofaustin.org
Planning & Development
Review Department

Mission Statement
Provide planning, preservation, design services, comprehensive development   Greg I. Guernsey, AICP
review and inspection services to make Austin the most livable city in               Director
the country.

Number of Employees
310.5
16 employees are associated with the Capital Area Metropolitan
Planning Organization (CAMPO).

Budget:
FY 2009 - $ 19.4 Million

Main Address
505 Barton Springs Road,
First, Second, Third, Fourth, Fifth, Eighth, 11th and 12th Floors

Main Phone Number
(512) 974-6370, Development Assistance Center
(512) 974-2380, Permits
(512) 974-2680, Land Use Review




        www.cityofaustin.org
                                                                             Planning &
                                                                     Development Review
                                                                            Department
                                                                                   cont.


Description of Services
•	 orks with the Community and the City Council to create and maintain the
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 Comprehensive Plan that contains a City’s policies for growth and development.
 The Austin City Charter further spells out specific items that need to be
 incorporated into the Comprehensive Plan.
•	 nnexation issues – process of extending municipal services, regulations, voting
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 privileges, and taxing authority to new territory.
•	 roduces plans and reports, such as the Downtown Austin Plan, Neighborhood
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 Plans and Station Area Plans (SAP) which will set the direction (“form and
 character”) for certain areas for years to come.
•	 esponsible for the process to zone or rezone property which establishes the
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 uses and site development regulations allowed on a property within the
 City limits.
•	 versees historic preservation (conducts historic review).
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•	 esponsible for the subdivision and site plan review process which provides for
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 the division of land into legal lots and the development of sites in accordance
 with City setback, height, impervious cover, building coverage, parking,
 landscaping, drainage, and water quality standards.
•	 eviews and issues commercial and residential building permits and sign
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 permits (building regulation).
•	 erforms commercial, residential, subdivision site and environmental inspections
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 for compliance with City ordinances.


Number of Locations/Facilities: 3
Main Office - 505 Barton Springs Road
North Austin Service Center-Braker Lane
South Austin Service Center




       www.cityofaustin.org
                                                                                         Planning &
                                                                                 Development Review
                                                                                        Department
                                                                                               cont.


Description of Services
Highlights
ƒPlanning Development Review Department now houses the One-Stop Shop, an office that
 incorporates the project review, permitting and inspection services of all City departments
 that oversee/regulate the process of developing a property for development.
ƒThe Development Assistance Center is on the first floor of the One Texas Center Building
 (505 Barton Springs Road) and provides property owners and community stakeholders with
 information regarding land development in Austin and for finalizing zoning, subdivision, and
 site plan applications.
ƒThe Neighborhood Assistance Center is on the fifth floor of One Texas Center and provides
 Austin area neighborhoods better access to the City’s resources, information about its
 processes and how to become active members in the decisions that affect neighborhoods.
ƒCoordinates the City’s Great Streets Program. The program which applies to downtown
 has provided city blocks with streetscape improvements, such as wide sidewalks, street
 trees, benches and pedestrian lighting. The purpose of the program is to pursue this vision
 by creating interactive streets and sidewalks that balance the need of the pedestrian, the
 bicyclist and the automobile and where the public life of the community is acted out. It’s an
 instrument to pursue the vision of streets for people; aiming to transform the public-right-of-
 way into great public spaces.
ƒAdministers Austin Tree ordinance. The Tree and Natural Area Protection Code is based on
 the fundamental precepts of sound urban forest management; diversification, preservation,
 and replenishment. Proposed developments, including single- family homes are reviewed to
 assure that a final product is achieved which results in a diversified and sustainable urban
 forest. City requirements are designed to achieve a balance of re-forestation and preservation,
 frequently emphasizing one of the two elements to achieve the best long-term benefit for
 the community.
ƒThe City demographer is located within Planning & Development Review Department. The
 demographer measures, describes and predicts population and housing data, and serves as
 the City coordinator for the next U.S. Census in 2010.




        www.cityofaustin.org
Neighborhood
Housing & Community
Development Office
Mission Statement
Provide housing, community and small business development services to             Margaret Shaw
benefit eligible residents so they can have access to livable neighborhoods and     Director
increase their opportunities for self-sufficiency.

Number of Employees
75

Budget
FY 2009 - $28.5 million

Main Address
Street-Jones Building
1000 E. 11th St.
Austin, TX 78702

Main Phone Number
(512) 974-3100




         www.cityofaustin.org
                                                                          Neighborhood
                                                                   Housing & Community
                                                                     Development Office
                                                                                  cont.


Description of Services
•	 enter Assistance provides assistance to renters through programs so that
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 rent is more affordable; provides tenants’ rights services to equip renters with
 information that may resolve conflicts and improve relationships; and provides
 financial assistance for necessary rehabilitations to make homes accessible to
 elderly and disabled renters.
•	 omebuyer Assistance provides counseling to renters who wish to become
 H
 homebuyers and provides financial counseling to current and potential
 homeowners to assist households to stay in their homes. This category includes
 the Down Payment Assistance Program, which offers loans to qualifying low-
 and moderate-income homebuyers to help them buy their first homes.
•	 omeowner Assistance provides services for low- and moderate-income
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 individuals who own their homes, but need assistance to make their homes safe,
 functional, and/or accessible.
•	 ousing Developer Assistance includes Neighborhood Housing & Community
 H
 Development Office programs that offer assistance to for- and non-profit
 developers to build or renovate affordable housing. NHCD provides gap
 financing to assist developers to build rental and homebuyer housing for low-
 and moderate-income households. To assure the success of the City’s non-profit
 partners, the City also provides operating expenses grants to certified housing
 development organizations to help increase their capacity to develop affordable
 housing. In this category, the City also continues to explore ways to encourage
 the development of affordable housing through developer incentives. These
 developer incentives include S.M.A.R.T. Housing, incentives for development in
 priority areas, and private developer agreements.
•	 ommercial Revitalization includes programs related to the revitalization of the
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 East 11th/12th street corridors. These programs include commercial acquisition
 and development, loan development assistance, job creation, and historic
 preservation efforts related to the Hamilton-Dietrich House as well as parking
 facilities within the corridor.
•	 mall Business Assistance provides a range of services for small business, from
 S
 technical assistance to gap financing, to ensure the success of growing small
 business in the community, and encourage the creation of jobs for low- and
 moderate-income households.



       www.cityofaustin.org
                                                                                  Neighborhood
                                                                           Housing & Community
                                                                             Development Office
                                                                                          cont.


Description of Services
Number of Locations/Facilities: 1
Main Office- 1000 11th St.

Highlights
ƒNHCD is the City of Austin’s point of contact for the U.S. Department of Housing and Urban
 Development, which channels more than $13 million annually in federal funds for housing
 and community development activities in Austin.
ƒNHCD’s annual budget is comprised of federal, state and local resources and helps to assist
 more than 40,000 Austin households each year with affordable housing and small
 business development.
ƒThe majority of households served by NHCD are very low income making less than 30% of
 the median family income ($22,000 annually for a family of four).
ƒIn the last two decades, NHCD has helped produce more than 7,000 rental units of affordable
 housing, addressing a 2009 rental housing gap in Austin of abut 40,000 units.




       www.cityofaustin.org
Code Compliance


Mission Statement
Attain compliance with City codes regarding land use regulations and the    William E. Rhodes
maintenance of structures and premises through education, cooperation,           Director
enforcement and abatement to achieve a cleaner, healthier and safer City.

Number of Employees
61

Budget
FY 2009 - $7 million

Main Address
1520 Rutherford Lane
Austin, TX 78754

Main Phone Number
3-1-1




        www.cityofaustin.org
                                                                                     Code
                                                                               Compliance
                                                                                     cont.



Description of Services
•	 erforms investigations of properties to ensure maintenance of structures/
 P
 properties and compliance with land use regulations are in accordance with
 Austin City codes. Code Compliance programs are developed for three
 disciplines of enforcement: zoning, dangerous buildings and housing and
 property maintenance.
•	 nce a complaint is filed, Code Compliance investigators visit the site and
 O
 confirm that a code violation is present. Then investigators may send a Notice
 of Violation to the property owners or issue a citation. The owners have a set
 amount of time to correct the violation. If property owners do not comply, Code
 Enforcement may take any necessary further actions.
•	 artnerships and programs are developed to ensure continuing code compliance
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 through education, voluntary compliance, abatement, and enforcement. These
 efforts and programs of investigation, education and communication are
 considered core services essential for the health, safety and welfare of
 the community.
•	 ypes of code complaints include:
 T
    ◦ Adult-Oriented Businesses
    ◦ Apartments/Rentals in Substandard Condition
    ◦ Businesses and Industry
    ◦ Construction or Remodeling without a Permit
    ◦ Dangerous Structures
    ◦ Fences
    ◦ Fire Damaged Buildings
    ◦ Garage Sales
    ◦ Garbage Carts Left at the Curb
    ◦ Illegal Dumping
    ◦ Junk & Accumulated Rubbish
    ◦ Mobile Vendor on Private Property
    ◦ Number of People Living in a Residence
    ◦ Running a Business from Home
    ◦ Signs
    ◦ Stagnant Water
    ◦ Storage of Vehicles
    ◦ Swimming Pools
    ◦ Tree Limbs Blocking Right-of-Way
    ◦ Weeds/Grass more than 12 inches tall


       www.cityofaustin.org
                                                                                                  Code
                                                                                            Compliance
                                                                                                  cont.



Description of Services
Number of Locations/Facilities: 1
1520 Rutherford Lane

Highlights
ƒCode Compliance is funded by the Solid
 Waste Services Department and focuses on
 enforcement regulations for zoning, dangerous
 buildings and housing, and
 property maintenance.
ƒCode Compliance continues its efforts to be
 more visible in the community by increasing
 the number of neighborhood meetings and
 public forums attended, thereby increasing the
 number of opportunities to educate the general
 public. The department collaborates directly
 with the City of Austin Law Department’s
 Affirmative Litigation Team and APD Nuisance
 Abatement Unit to address nuisance property violations. This collaboration is a critical
 driver for successful court action on increasing case loads within the department. The
 volunteers in the Code Compliance program continue to help facilitate better turnaround for
 notification and legal escalation processes for all nuisance property complaints.
ƒCode Compliance’s goals are to:
    ◦ Maintain the case clearance rate of property abatement code violation cases brought into
      voluntary compliance at 85%.
    ◦ Improve from 76% to 85% the rate of zoning code complaints responded to within two
      working days.
    ◦ Achieve a customer satisfaction rate of 82% for enforcement of local codes and
      ordinances in the City’s annual satisfaction survey of residents.
    ◦ Achieve a customer satisfaction rate of 82% for code enforcement of weed lots,
      abandoned vehicles, graffiti and dilapidated buildings in the City’s annual satisfaction
      survey of residents.




        www.cityofaustin.org

								
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