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                                         Student Management System Evaluation - Summary




                                                                                        Respondents
Selection Criteria                                            Resp 1       Resp 2     Resp 3     Resp 4     Resp 5   Resp 6
Executive Overview                                                0.00         0.00       0.00       0.00       0.00           0.00
8.2.1 Functional Fit                                              0.00         0.00       0.00       0.00       0.00           0.00
8.2.2 Technical Alignment                                         0.00         0.00       0.00       0.00       0.00           0.00
8.2.3 Interdependency and Interfacing to QUT Systems              0.00         0.00       0.00       0.00       0.00           0.00
8.2.4 Product Features                                            0.00         0.00       0.00       0.00       0.00           0.00
8.2.5 Product Maturity                                            0.00         0.00       0.00       0.00       0.00           0.00
8.2.6 Vendor Viability                                            0.00         0.00       0.00       0.00       0.00           0.00
8.2.7 Vendor Capacity                                             0.00         0.00       0.00       0.00       0.00           0.00
8.2.8 Implementation                                              0.00         0.00       0.00       0.00       0.00           0.00
8.2.9 Commercial and Contractural Costs                           0.00         0.00       0.00       0.00       0.00           0.00
8.2.10 Proven Record and Credible References                      0.00         0.00       0.00       0.00       0.00           0.00
8.2.11 Attachments 1-3                                            0.00         0.00       0.00       0.00       0.00           0.00

Total                                                               0.00       0.00       0.00       0.00       0.00           0.00




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                                                                                                                                                                                                                                                                      Respondent 4



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 Section                                                        Description                                              i                           Guide to scoring responses
8                  Proposal Content and Structure
8.1                  Executive Overview                                                                                  DAS                                                                                          0.00            0.00                 0.00          0.00           0.00          0.00
                        Provide details of the Tenderer (and any joint Tenderer/s), including company name, trading
                        name, ABN, ACN, GITC Agreement Number, address and key contact details.                          If details as specified are supplied, allocate a one (1), else zero (0)
                        Provide an executive summary that includes:
                                                                                                                         Respondents need to provide a high level sumary of the proposed solution against
                                                                                                                         QUT stated requirements. The solution summary will provide a sense of the gap
                                                                                                                         between the current application functionality and that required. Level of score to
           (i)             a high level view of the proposed solution                                                    equate with completeness of response.

                                                                                                                         Respondents need to provide the extent to which requirements are met with the
           (ii)            the functional architecture and modules of the proposed solution                              solution proposed by each of the modules provided in the current application.
                                                                                                                         High scores for solutions that address these sections. Will provide an indication of
           (iii)           the solution’s capacity to address the business objectives detailed in Sections 7.1 and 7.2   understanding of QUT business strategy.
           (iv)            the solution’s capacity to address the technical environment detailed in Section 7.3          High scores for solutions that address this sections.
                                                                                                                         Respondents need to provide a strong approach to implementation of the solution
                                                                                                                         or indicate a third party provider that has a strong implementation strategy. If
                                                                                                                         consortium bid, need to be clear on which party takes on prime contractor
           (v)             the proposed implementation approach                                                          responsibility.

           (vi)           cost                                                                                           Respondents need to povide full costs for software, support and implementation.
8.2                  Evaluation Criteria
8.2.1                  Functional Fit                                                                                    SBS                                                                                          0.00            0.00                 0.00          0.00           0.00          0.00
                                                                                                                         If compliant allocate a 10.
                                                                                                                         If not compliant, but states that the solution will be compliant within 12 months, at no
                           It is a requirement that the proposed solution must meet (including maintenance so as to      cost to QUT, allocate a 5 - 8.
                           continue to meet) all Australian government/s legislative and regulatory requirements e.g.    If not compliant, but states that the solution will be compliant before go-live, at no
                           HESA, ESOS etc. Respondent(s) must provide full details on the level of compliance of the     cost to QUT, allocate between 2-4.
                           proposed solution, and proposed maintenance arrangements to allow for continued               If unwilling to make compliant at no cost to QUT allocate one (1).
                           compliance as requirements change over time.                                                  If unwilling to make it compliant allocate a zero (0).
                           Respondent(s) are requested to complete the details in the attached spreadsheet
                           (ATTACHMENT 4 – QUT BUSINESS REQUIREMENTS). For each functional requirement in
                           the spreadsheet, evaluate compliance of the proposed solution as instructed in the            The score will be based on the responses provided in the Business Requirements
                           Respondent(s) Coding Scheme outlined in Attachment 4.Comments should be provided where        spreadsheet. The score will be based on the number of 'Yes' responses and the
                           the Respondent(s) considers it necessary to explain how the proposed solution complies/not    number of 'No' reponses where the respondent has given an indicatoin that the
                           complies.                                                                                     functionality 'may be provided.




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 Section                                                   Description                                                i                            Guide to scoring responses
8.2.2              Technical Alignment                                                                                ITS                                                                                             0.00                0.00                 0.00              0.00               0.00              0.00
8.2.2.1            Technical Architecture

                                                                                                                      If meets completely all technical architecture as detailed in RFO then rating = 10.
                                                                                                                      If Oracle RDBMS and Linux operating system with some external directory support
                                                                                                                      for authentication then = 7-8
                                                                                                                      If only partial after this then pro-rata against criteria relating to Oracle RDBMS,
                                                                                                                      Linux, Intel hardware, directory services support, Oracle support for RAC etc.
                                                                                                                      approx 3-5
                      Fit within technical environment/Not fit within technical environment                           If not meet any of the details in RFO then 0
8.2.2.2            Hardware Configuration and Capacity
                   Provide details of an appropriate hardware configuration and capacity that QUT would require to
                   run the proposed solution for all members of the University community….                            Scoring dependent upon level of detail provided and clarity of the response.
8.2.2.3            Ancillary Software
                                                                                                                      The broader the support for desktop OS and browser versions the higher the score.
                                                                                                                      Dependency for score greater than 5 is that it meets our current SOE configuration
                                                                                                                      and states ability to keep up with typical and mainstream desktop operating
                   Describe all ancillary software required to support the proposed solution at QUT e.g. version of   systems and browser versions. The key thing to look for is flexibility and support for
                   desktop operating system supported, web browsers and versions etc                                  the broadest possible configurations.
8.2.2.4            Strategic Direction and Roadmap                                                                                                                                                                                 0                  0                  0                   0                  0                  0
           (i)        involvement with the use of leading technologies and best practice
           (ii)       tools used in delivering the software and services expected under this contract                 Scoring dependent upon level of detail provided and clarity of the response.
           (iii)      the product history and enhancement plans and methodologies.
8.2.2.5            Software Platform and Licence Requirements
                                                                                                                      If solution does not require third party software and is comprehensive in its rolled up
                                                                                                                      product then score = 10
                                                                                                                      If requires some third party and this is bundled in then score = 5
                   Provide details of any third party software for which the University would require licences to     If requires third party and this is not bundled in to offering then score = 0-5
                   operate and maintain the proposed solution.                                                        depending upon the nature of the third party systems
8.2.2.6            Development Platform                                                                                                                                                                                            0                  0                  0                   0                  0                  0

                   QUT does anticipate a need to develop some complementary functionality to that provided in the
                   proposed solution, providing such development does not compromise the core system or
                   maintenance and support agreements. On the basis of this understanding, provide details of:
                                                                                                                      Scoring will be dependent upon clarity and level of detail of response however if
                                                                                                                      offering provides comprehensive APIs and associated development tools AND
d          (i)        the proposed solution’s development platform                                                    documentation AND these align with our existing tool and skill sets AND vendor will
                                                                                                                      work with us on considering customised development with regards roll-up into core
                                                                                                                      then score = 10
                                                                                                                      If all of the above but not aligned with our current development tool direction then 5-
           (ii)       any tools provided to assist the University’s developers
                                                                                                                      8
                                                                                                                      If APIs provided but not well documented or aligned to our current development
                                                                                                                      direction or consideration to roll-up into core then 3-5
           (iii)      how local development (s) can be integrated into the standard system.                           If none of the above then score = 0
8.2.2.7            Installation Services
                                                                                                                      Scoring will be dependent upon clarity and detail of response
                                                                                                                      Key factors to consider include our ability to be self-sufficient in terms of installation,
                                                                                                                      the amount of documentation provided and the availability of support services if and
                   Indicate what services are provided for delivery and installation of the system.                   when required




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 Section                                           Description                                                  i                            Guide to scoring responses
8.2.2.8    Technical Training and Documentation                                                                                                                                                                        0                  0                  0                   0                  0                  0
           Describe what technical training facilities and materials are provided with the initial installation and
           subsequently during the implementation project.                                                          Scoring dependent upon clarity and detail of response. Basically the greater the
           Indicate what technical manuals and other system documentation are provided.                             facilities and materials provided the higher the score.
8.2.3      Interdependency and Interfacing to QUT Systems                                                           ITS                                                                                   0.00                0.00                 0.00              0.00               0.00              0.00

                                                                                                                 The respondents must address a strategy for interfacing with other corporate
           Respondent(s) are asked to review this list and provide strategies for interfacing to or              systems. A lack of a formal strategy could indicate that the respondent is incapable
           incorporating these systems into the proposed solution.                                               of meeting QUT's needs. Higher score for clarity and detail.




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                                                                                                                                                                                                                                                                                                                 Respondent 6
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 Section                                                   Description                                                i                            Guide to scoring responses
8.2.4              Product Features                                                                                    SBS                                                                                         0.00                0.00                 0.00              0.00               0.00              0.00
8.2.4.1            Useability                                                                                                                                                                                         0                   0                    0                 0                  0                 0
                                                                                                                       The response details how the solution is easy to use, intuitive, with easy to access
                                                                                                                       on-line help, an electronic user manual with a step-by-step guide and/or on-line
                   Describe the primary features that demonstrate a high level of useability in the proposed solution. tutorial.

                                                                                                                       The response details the features that make the solution easy to use for business
                                                                                                                       and user system administrators. The majority of business administration should be
                                                                                                                       carried out by the business owners. User system administrators should only
                   Describe the primary features that demonstrate the ease of administration of the proposed           maintain functions that effect the whole system (e.g. user access) and there should
                   solution.                                                                                           be no/little need for IT style system administrators or DBAs.
8.2.4.2            Customisation                                                                                                                                                                                                0                  0                  0                   0                  0                  0
                   QUT may require the vendor to make some minor customisation to core functionality beyond
                   standard configuration options providing such customisation does not compromise the core
                   system. Respondent(s) are to provide details about:
                                                                                                                       The respondent needs to show a willingness to not only listen to the client but
                                                                                                                       prepared to enhance the core functionality to include QUT policy e.g. Tuition Fee
                                                                                                                       framework or QUT specific disbursement formula and rules. If the respondent is
                                                                                                                       unwilling or incapable of modifying core functionality to meet QUT's specific needs,
           (i)        their organisation’s policy towards requests for customisations to core functionality            then allocate a zero (0).
                                                                                                                       The respondent needs to demonstrate their willigness to include such
                                                                                                                       customisations into core so that upgrades/patches are a seamless process. If
                                                                                                                       changes to the core functionality are made as an adjunct to the upgrade/patch then
           (ii)       the effect such customisations have on future upgrades and patches                               allocate a zero (0) .
           (iii)      the effect such customisations have on maintenance and support agreements and costs              Allocate a 10 if there is no effect
                                                                                                                       If no workflow and no strong indication that this is a priority for the vendor, then
8.2.4.3            Workflow                                                                                            allocate a zero (0) .                                                                                    0                  0                  0                   0                  0                  0


                                                                                                                       The respondent needs to demonstrate that workflow is not only used throughout
                                                                                                                       most of the solution, but indicate a willingness to include workflow in functions where
                                                                                                                       it is missing. An allocation of a 10 would indicate that workflow is endemic
                                                                                                                       throughout the system. If the solution has no workflow, then allocate a 1. If the
                                                                                                                       respondent is unwilling to introduce workflow into the solution before go-live allocate
                   Describe each of the workflow applications provided in the proposed solution and                    zero (0) .

                                                                                                                    If in-house developed applications cannot be 'workflow enabled' in the solution then
                                                                                                                    allocate a zero (0). An allocation of 1-10 will depend on the ease with which in-
                   the facilities provided to enable new, QUT developed, workflow applications to be implemented in house applications can be 'workflow enabled' and the extent to which in-house
                   the proposed solution.                                                                           developed applications can be incorporated into the system, with workflow.

                                                                                                                       If the respondents clearly demonstrate that this can be achieved seamlessly and
                   Describe how the proposed solution will interface with QUT’s email system.                          easily allocate a 10. The more work to be done the lower the number allocated
8.2.4.4            Additional Features                                                                                                                                                                                          0                  0                  0                   0                  0                  0
                                                                                                                       Allocate a high mark if the proposed solution contains functionality, relevant to QUT,
                                                                                                                       that was not explicitly mentioned in the RFO. The keys here are the relevance of the
                   Describe any additional functionalities of the proposed solution or any related modules that may    functionality, the cost to QUT and the level of integration with the core product.
                   be relevant but that have not been explicitly requested in the RFO.                                 Allocate one (1) if this is not answered.
                                                                                                                       low




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 Section                                            Description                                                 i                           Guide to scoring responses
8.2.5      Product Maturity                                                                                     SBS                                                                                       0.00                0.00                 0.00              0.00               0.00              0.00
8.2.5.1    Product Background
           Provide details of the origin of the proposed solution and its delivery into the Australian higher   The response would help indicate the age of the solution and therefore provide an
           education sector.                                                                                    idea into it's future.
8.2.5.2    Upgrade History
                                                                                                                This provides an indication of the respondent's commitment to the product and the
           Provide details of significant enhancements, in both functionality and technology, which have        sector. If no significant enhancements, excluding legislative changes, then allocate
           been delivered over the past two years.                                                              a low score.
8.2.5.3    Product Future                                                                                                                                                                                              0                  0                  0                   0                  0                  0
                                                                                                             This provides an indication of the respondent's commitment to the product and the
           Provide details of significant functional and technical enhancements that are scheduled for       sector. If no significant enhancements, excluding legislative changes, then allocate
           release over the next two-five years.                                                             a low score.
           Provide your organisations 5-10 year strategic and operational roadmap for the proposed solution This provides an indication of the respondent's commitment to the product and the
           that demonstrates the long-term viability and the Respondent’s vision for the long-term future of sector. If no significant strategic and/or operational roadmap then allocate a low
           the proposed solution.                                                                            score.
8.2.5.5    Enhancement and Maintenance
           Indicate on what basis enhancements to the proposed solution are provided to the customers        If user pays for all enhancements on top of the support and maintenance, then
           under the maintenance agreement.                                                                  allocate a low score
8.2.5.5    Software Upgrades                                                                                                                                                                                           0                  0                  0                   0                  0                  0
                                                                                                             If there are 2 or more significant upgrades annually, then allocate a low score. If
           Describe the Product release strategy, including frequency and scale of releases.                 there are numerous patch upgrades a year, then allocate a low score.
           Based on the experience of established Australian sites, indicate resources that are typically
           required to upgrade to a major new release and what is the typical duration of such an upgrade    If upgrades require significant number of QUT and/or vendor resources then
           project.                                                                                          allocate a low score.
                                                                                                             Upgrades, either minor or major, should not require vendor expertise. If vendor
           Indicate whether the expertise of vendor resources is typically required.                         expertise is required then allocate a low score
                                                                                                             Vendor should support the most recent and penultimate versions. A version of the
                                                                                                             solution should be supported for over 12-18 months. If support is less than 12
           Describe your organization’s policy in relation to version support.                               months, then allocate a low score.
8.2.5.6    User Group                                                                                                                                                                                                  0                  0                  0                   0                  0                  0

           The creation of networks and collaborative opportunities is important to QUT. Respondent(s)          If no user group, which is a sign of weak client focus and input, then allocate a low
           should highlight how they will provide these opportunities for QUT i.e. via interest groups etc.     score.
                                                                                                                User groups should meet 2-3 times a year as well as hold an annual conference.
                                                                                                                The user group should be chaired by a user. There should be a number of interest
           Provide details of the user group, its mode of operation and its regular activities.                 group emails established.

                                                                                                                Allocate a one (1) if the respondent can show no other mechanisms. Regular site
           Provide details of any other mechanisms to obtain user feedback and to measure customer              visits is one mechanism as well as having vendor business analysts on site for
           satisfaction                                                                                         periods up to a week to better know and understand their client's needs.




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Section                                           Description                                                 i                           Guide to scoring responses
                                                                                                              If no strong training focus, then score a zero (0) as it indicates product and/or
8.2.5.7   User Training and Documentation                                                                     vendor immaturity                                                                                        0                  0                  0                   0                  0                  0
                                                                                                              Respondents need to show that the organisation has of a formal training strategy,
                                                                                                              training 'manager', the number of training staff, how training is to be delivered (face
                                                                                                              to face, self training etc) and the level and extent of the documentation. This
          Describe what end-user training facilities and materials are provided with the proposed solution.   response can be verified later during site visits
                                                                                                              Respondents need to show that the organisation has of a 'team' of document
                                                                                                              writers. Documents should be available in hard copy and electronic. Documents
                                                                                                              should be intuitive and easy to use. More does not necessarily mean better, it may
                                                                                                              also indicate an over complex system. Less may mean a simpler system, but one
                                                                                                              that is inflexible in the long term. The level of commitment to documentation helps
          Describe what user assistance is provided, in the forms of both user manuals and online help,       affirm the organisation's commitment o the product. This response can be verified
          and how QUT specific user documentation can be integrated                                           later during site visits
8.2.5.8   Complementary Systems                                                                                                                                                                                        0                  0                  0                   0                  0                  0

                                                                                                         The more functions integrated into the core product the better, so a large number of
          Where the proposed solution does not support functional requirements, indicate what            complementary products is not necessarily a strength. But having complementary
          complementary software products have been implemented by other universities as an alternative systems to fill gaps shows a level of commitment by the vendor. Having no
          solution.                                                                                      complementary systems, or few, resulting in functional gaps is the least acceptable.
                                                                                                         In-house development on a small scale is acceptable, depending if it relates to
          Also indicate where other universities have most commonly developed their own functionality to specific university policy. In-house development means functional gaps in the core
          address areas not supported by the proposed solution.                                          product.
                                                                                                         A lack of focus on maintaining the currency of the system indicates product and/or
                                                                                                         vendor immaturity, so assign a low rank. If the vendor will only maintain currency on
8.2.5.9   External Reporting Compliance                                                                  a user-pays basis then allocate a zero (0).
          Managing and maintaining currency and compliance with the higher education legislation is
          critical for the selection of a new SMS e.g. HESA, ESOS. Respondent(s) should include
          information and opportunities to verify claims on how this is achieved.                        refer 8.2.1

                                                                                                              Allocate 10 if the solution has a working interface with QTAC ARTS, Offers and T-
                                                                                                              List.
                                                                                                              Allocate a 5 if there is no interface, but the respondent will deliver a working
          Also specify the extent of commitment the Respondent(s) makes to maintain the University’s          interface by eoy 2006.
          interface requirements with QTAC.                                                                   Allocate a zero (0) if there is no interface and the respondent will not develop one.




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 Section                                                     Description                                                 i                           Guide to scoring responses
8.2.6              Vendor Viability                                                                                      DAS                                                                                         0.00                0.00                 0.00              0.00               0.00              0.00
                   Provide information that demonstrates the Respondent’s long-term financial viability
8.2.6.1            including details on the following aspects:                                                                                                                                                                    0                  0                  0                   0                  0                  0
                                                                                                                         Respondent needs to demonstrate the company has been in existence as a
                                                                                                                         software vendor for a period of at least 5 years (?) - 10 for >5; 2 to 8 for between 2
             (i)   history of the company and number of years as a software vendor                                       and 5; 1 for 1 year or less
                                                                                                                         Need to highlight where responsibility, management and control rests in relation to
                                                                                                                         software development and support. Higher score for quality and clarity of
            (ii)   company’s corporate structure                                                                         information provided.
                                                                                                                         Need to highlight the structures and staff to manage, control and support the
                                                                                                                         software development process. Higher score for quality and clarity of information
           (iii)   structure of the organization and staff                                                               provided.
                                                                                                                         Number and skills of staff consistent with software development - min of 50+ staff
                                                                                                                         for application of this complexity. Higher score for quality and clarity of information
           (iv)    availability of experienced staff                                                                     provided.
                                                                                                                         Respondents will need to provide evidence of extent of experience of working with
                                                                                                                         higher education organisations and the capacilty in which this has been done.
            (v)    knowledge and experience in the higher education sector, particularly as it applies to this RFO       Higher score for information provided.
           (vi)    the location of your Brisbane and/or Head Office                                                      Needs to provide.

                                                                                                                         Respondents need to provide copy of strategic roadmap or indicate key elements
                                                                                                                         for future development - supported protocols, open standards, technology
           (vii)   your organizations 5-10 year strategic roadmap                                                        independence. Higher score for quality and clarity of information provided.
                   Respondent(s) must state their willingness to provide their Annual Reports for the last three years
                   together with any other evidence supporting the financial viability of the company (and if an
                   overseas company, the Australian subsidiary or operation). Include software revenue and               Respondents need to provide Annual Reports for the last three years and/or other
                   professional services revenue over the past three years.                                              evidence supporting the financial viability of the company.
8.2.6.2            Insurance
                   Provide details and certificates of currency for Work Cover, Public Liability and Professional
                   Indemnity insurance policies.                                                                         Respondents need to provide relevant information by way of evidence.
8.2.6.3            Industry Development Statement
                   Provide a statement in response to the Queensland Industry Development Guidelines in
                   ATTACHMENT 3 – INFORMATION INDUSTRIES BUREAU STATEMENT provided by the
                   Information Industries Bureau of the Department of State Development and Innovation.                  Refer to 8.2.11 Attachment 3




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 Section                                                   Description                                               i                          Guide to scoring responses
8.2.7              Vendor Capacity                                                                                   DAS                                                                                       0.00                0.00                 0.00              0.00               0.00              0.00
8.2.7.1            Support Services and Resources                                                                    Expertise and experience                                                                     0                   0                    0                 0                  0                 0
                   Provide details of support services that:
                                                                                                                     Respondents need to provide details of services provided as part of maintenance
                                                                                                                     agreement. Clarity is required on what is and is not included as part of standard
            (i)       are offered under the software maintenance agreement and                                       support;

           (ii)       dedicated to delivery of these services in Brisbane and Australia                                 Number and coverage. Needs to be looked at in context of total support process.
                                                                                                                        Evidence by way of on-line problem logging; methodology and visibility of how bugs
                                                                                                                        are addressed; use of user groups, requirements input, prioritisation, and take-on
                      identify strategies to ensure continuous improvements for the service, methods used to gather by vendor as part of ongoing core product development. Higher score for
           (iii)      end-user feedback and their frequency                                                             presence of best practice strategies.
                                                                                                                        Evidence that they exist. The score will depend on the number, type and quality of
           (iv)       identify any other customer service orientated proposals you consider relevant.                   the service oriented proposals provided in the response.
8.2.7.2            Research and Development Resources
                   Indicate what resources are dedicated on a continuing basis to the ongoing development of the
                   proposed solution, including both business and technical experts                                     Evidence of number and expertise and % of workforce devoted to this development.
8.2.7.3            Quality Control Processes                                                                                                                                                                                0                  0                  0                   0                  0                  0
                   Provide details of:
            (i)       any Quality Assurance certification obtained by the Respondent(s) and                             Evidence of ISO 9001 or similar for quality control.
                      the Respondent’s documented Quality Assurance strategies that assures all deliverables meet
           (ii)       QUT’s and industry standards for quality and                                                      Evidence of documented strategy.
                                                                                                                        Evidence and detail of strategy for software releases for minor and major
           (iii)      the processes that are in place to ensure the quality of software releases.                       functionality.
8.2.7.4            Training Capabilities and Experience                                                                                                                                                                     0                  0                  0                   0                  0                  0
                   Describe the Respondent’s capabilities for delivering training services in the functional aspects of
                   the software.                                                                                        Details of skilled personel, breadth and frequency of training offerred.
                   Indicate the relevant experience of staff who might deliver such services for QUT’s
                   implementation.                                                                                      Detail of skills, number and availability of staff.
                                                                                                                        Details of training required during implementation, timing and method of delivery,
                   Detail the training you expect QUT staff to acquire during the project with timelines.               eg., train-the-trainer.




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                                                                                                                                                                                                               Respondent 1


                                                                                                                                                                                                                                  Respondent 2



                                                                                                                                                                                                                                                     Respondent 3



                                                                                                                                                                                                                                                                         Respondent 4



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8.2.8              Implementation                                                                                      ALL                                                                                       0.00                0.00                 0.00              0.00               0.00              0.00

                   The University will commit current staff with appropriate expertise to the implementation of the
                   selected system but expects the implementation to be a jointly committed venture with the
                   Respondent(s). The University also expects the implementation project to achieve sufficient
                   knowledge transfer to QUT staff to ensure no continuing dependence on external resources.
8.2.8.1            Strategy Methodology and Resources                                                                                                                                                                         0                  0                  0                   0                  0                  0

                                                                                                                       This is an opportunity for respondents to show their level of involvement in previous
                                                                                                                       implementations which can indicate their level of knowledge of the product, the
                                                                                                                       quality of their personnel and their commitment to the client and the product. Use of
                   Provide details of the role played by the Respondent(s) in implementing similar projects at other   experienced implementation partners is also highly regarded. Allocate a low score if
                   Australian Universities.                                                                            the implementation experiences does not include an Australian University.

                                                                                                                       If it is clear that the respondents have a tried and tested strategy and methodology
                                                                                                                       that has been successful in other implementations, then allocate the same rank of
                                                                                                                       10 to each. If they have have no strategy then assign a very low rank. If the have an
                   Provide details of the implementation strategy and methodology used at these sites                  untried strategy and methodology that seems sound allocate a 5.
                                                                                                                       Respondents need to show that their past implementations have not only been
                   Indicate how these demonstrate the Respondent(s) record for on time and on budget                   successful, but have come in on time and close to budget. Overruns of any kind
                   implementation.                                                                                     should be viewed negatively.

                                                                                                                     Respondents have the opportunity to provide details about how they are going to
                                                                                                                     assist QUT in the implementation, take a lead role, assist in resource management.
                                                                                                                     A strong response indicates a commitment to the success of the implementation. A
                                                                                                                     weak response which puts a lot of the responsibility back on QUT shows a lack of
                   Provide in detail the approach the Respondent(s) proposes for implementation at QUT including: experience in implementations and commitment.
            (i)        an outline of the project methodology                                                         Respondents need to provide an outline of project methoodology.
                                                                                                                     Respondents need to provide high level details of the key steps in the
           (ii)        an indicative implementation plan and timelines                                               implementation and suggested timelines.
                       the resources, the Respondent(s) will supply to the project under the proposed implementation Respondents need to detail numbers and skills of personnel to be used on
           (iii)       strategy                                                                                      implementation in accordance with the implementation plan.
                       the resources QUT would be expected to supply to the project under the proposed               Respondents need to detail numbers and skills of personnel from QUT to be used
           (iv)        implementation strategy                                                                       on implementation in accordance with the implementation plan.
                                                                                                                     Respondents need to provide details of expected roles and responsibilities of
           (v)         an indication of the division of roles between QUT staff and the Respondent(s) staff          resources, regardless of source, for the implementation.
                       the implementation experience of the resources the Respondent(s) would propose supplying      Respondents need to provide details of the track record and experience of
           (vi)        to QUT’s implementation project.                                                              proposed resources to participate in the implementation.
8.2.8.2            Data Migration
                                                                                                                     This is an opportunity for respondents to show their level of involvement in previous
                                                                                                                     data migrations which can indicate their level of knowledge of the product, the
                   QUT’s current Student Management System holds details of all past and current students and it quality of their personnel and their commitment to the client and the product. Use of
                   is expected that all of these details will be migrated to the new system. Provide details of the  experienced implementation partners is also highly regarded. The use of tools is
                   Respondent(s) recommended strategy to data migration, including resources and any tools           also highly regarded. The existence of a migration strategy/methodology or scripts
                   proposed.                                                                                         will be highly regarded.




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                                                                                                                                                                                                              Respondent 1


                                                                                                                                                                                                                                 Respondent 2



                                                                                                                                                                                                                                                    Respondent 3



                                                                                                                                                                                                                                                                        Respondent 4



                                                                                                                                                                                                                                                                                           Respondent 5


                                                                                                                                                                                                                                                                                                              Respondent 6
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8.2.9              Commercial and Contractual Costs                                                                    DAS                                                                                      0.00                0.00                 0.00              0.00               0.00              0.00
8.2.9.1            Purchase Price                                                                                                                                                                                  0                   0                    0                 0                  0                 0
                   Respondent(s) must provide details of the one-off purchase price to QUT:
                      for the proposed solution, broken down by the full list of goods and services offered in the     Details of costs associated with the proposed solution, ie., goods, services and
            (i)       proposed solution including all costs associated with third party products and                   licensed software, need to be provided.
                      costs of all enhancements to be made by the vendor in order for the product to meet QUT’s        Details of costs associated with the proposed solution need to be provided, ie.,
           (ii)       requirements as detailed in this RFO.                                                            include costs and timing of delivery of enhancements.
8.2.9.2            Licensing                                                                                                                                                                                                 0                  0                  0                   0                  0                  0

                                                                                                                       Details need to be provided covering all terms associated with implementation of
                                                                                                                       proposed solution. This includes the vendors position in relation to limitations on
                                                                                                                       liability under the implementation contract and in relation to intellectual property
                                                                                                                       rights in software developed by vendor for QUT and developed by QUT and
                   Provide details on the terms of use of the proposed solution and                                    adopted by vendor. Copy of standard terms would be useful here.
                                                                                                                       Details need to be provided. Higher score for quality and clarity of information
                   whether the licensing of the proposed solution would be on a perpetual basis.                       provided.
8.2.9.3            Source Code

                   Respondent(s) are to provide details of their policy in relation to client access to source code.   Details need to be provided. Access to source is to be regarded highly.
8.2.9.4            Software License Fees                                                                                                                                                                                     0                  0                  0                   0                  0                  0
                                                                                                                       Details need to be provided. Higher score for quality and clarity of information
                   Specify the proposed licence fee for each of the software components offered                        provided.
                   For licensing purposes, Respondent(s) should note that the University might wish to access the      Details need to be provided if this falls under a different arrangement and cost
                   system from offshore centres as well as on-shore campuses and centres.                              structure.
8.2.9.5            Warranty
                                                                                                                       Details need to be provided. Higher score for quality and clarity of information
                   All warranty terms and conditions must be clearly stated by the Respondent(s) in their response.    provided.
8.2.9.6            Software Maintenance and Support Fees                                                                                                                                                                     0                  0                  0                   0                  0                  0
                   Respondents must provide:
                       the proposed annual fees for maintenance and support of the software, broken down by each       Details need to be provided. This would include support service levels, eg.,
            (i)        component where necessary and                                                                   response times, and consequences of breach of these service levels.
                                                                                                                       Details need to be provided. Higher score for quality and clarity of information
           (ii)       indicate when, in relation to the implementation timeframe, these fees would become due.         provided.
8.2.9.7            Consulting Service Rates
                   Specify the rates proposed for the range of consulting services that may be provided in relation to Details need to be provided.   Higher score for quality and clarity of information
                   the implementation                                                                                  provided.
8.2.9.8            Implementation Costs                                                                                                                                                                                      0                  0                  0                   0                  0                  0
                   Provide detailed costings of the proposed implementation including:
                                                                                                                       Details need to be provided.   Higher score for quality and clarity of information
            (i)       costs incurred by the Respondent(s)                                                              provided.
                                                                                                                       Details need to be provided.   Higher score for quality and clarity of information
           (ii)       costs incurred by the University                                                                 provided.
                                                                                                                       Details need to be provided.   Higher score for quality and clarity of information
           (iii)      all travel and accommodation costs.                                                              provided.
                   Travel time will not be paid at hourly rates. The Respondent(s) should indicate whether it is
                   prepared to fix the implementation cost.                                                            Details need to be provided.
8.2.9.9            Training Support
                   The Respondent(s) must detail the total number and cost of training days proposed by your
                   organization to support QUT’s implementation project broken down by both business and               Details need to be provided.   Higher score for quality and clarity of information
                   technical training                                                                                  provided.
8.2.9.10           Associated Equipment Services




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                                                                                                                                                                                                                Respondent 1


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                                                                                                                                                                                                                                                                                                Respondent 6
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                  The University may also consider purchasing accessory items/ancillary services for the
                  requirement. Details and pricing for any services offered should be included by Respondent(s)
                  offering them.                                                                                     Details need to be provided.
8.2.10            Proven Record and Credible References                                                              ALL                                                                                          0.00            0.00                 0.00          0.00           0.00          0.00

                                                                                                                     A large client base is not necessarily a strength. It indicates that QUT is a small fish
                                                                                                                     in a big pond and our requests for assistance may be ignored. A small client base
                                                                                                                     may reflect a product with a short future, an organisation that may not assign
                                                                                                                     enough resources to the product to keep it viable in the marketplace. Both small
                                                                                                                     and large user bases may mean more in-house development, through a lack of
                  Provide details of the established user base for the proposed solution, including the status of    resources on part of the vendor, or because our requests for enhancements are a
                  operation and the version in production at each site.                                              low priority when compared to other market sectors.
                   Respondent(s) must nominate at least three (3) University reference sites that can vouch for the
                  supply, performance and reliability and service delivery of the proposed products and related
                  supplies.                                                                                         If the respondent cannot provide 3 reference sites, then allocate a zero (0) else 10.
                                                                                                                    If the respondent cannot provide a single Australian reference site, then allocate a
                  At least one (1) of the reference sites must be an Australian University.                         zero (0) else 10.
                  Details required are:
            (i)      Name of reference site
           (ii)      Name, position, phone number and email address of a contact person at that University
          (iii)      Month and year the reference site purchased the proposed solution
          (iv)       Month and year the reference site implemented the proposed solution




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                                                                                                                                                                                                        Respondent 1


                                                                                                                                                                                                                           Respondent 2



                                                                                                                                                                                                                                              Respondent 3



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                                                                                                                                                                                                                                                                                                        Respondent 6
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8.2.11          Attachments 1-3                                                                                                                                                                           0.00                0.00                 0.00              0.00               0.00              0.00
                Attachment 1 - Response Form                                                                           Allocate a one (1) if the respondents have completed the form, else zero (0)
                Attachment 2 - Queensland GITC
                As part of this Invitation to Offer, Offerors are required to advise:
                      if not a current Signatory to GITC Version 5.01:
                          that you will sign a GITC Version 5.01 Agreement with the State of Queensland prior to
                          signing a General Order being placed pursuant to this Invitation to Offer; or                If the respondent will not sign a GITC agreement then allocate a zero (0).
                      if a current Signatory to GITC Version 5.01:                                                     If a current signatory allocate 10
                          your GITC Version 5.01 Agreement Number; and
                          the Customer Contract Modules which comprise your GITC Version 5.01 Agreement.
                Attachment 3 - Information Industries Bureau Statement                                                                                                                                                 0                  0                  0                   0                  0                  0
                Evaluation of the Industry Development Statement forms part of the overall tender evaluation
                process and attracts at least ten percent (10%) of the total weighting. Evaluation of this part of
                the offer is undertaken in conjunction with the Executive Director, IIB or an alternative IIB
                delegate.
                We suggest that Respondent(s) to this section reply in two parts.
                   Part A will indicate your general approach and strategy to Industry Development. It should
                   show past commitments, achievements and current projects as they address the ten IIB                Score to be based on the extent to which respondents have reasonably addressed
                   areas of interest, (see below); and                                                                 each of the sub-criteria below
                          Attract new Information Technology and Telecommunications Industry (IT&T)
           1              investment in the State of Queensland.                                                       Higher score for quality and clarity of information provided.
                          Increase the level of export and/or import substitution of IT&T products and services
           2              from the state.                                                                              Higher score for quality and clarity of information provided.
                          Enhance the performance of Queensland's existing general economic base through the
           3              use of IT&T.                                                                                 Higher score for quality and clarity of information provided.
           4              Strengthen directly, the local IT&T Industry in Queensland.                                  Higher score for quality and clarity of information provided.
                          Encourage Government and industry to source their IT&T facilities management
           5              activities and other IT services from external organisations.                                Higher score for quality and clarity of information provided.
                          Improve managerial competence within the IT&T industry through education and
           6              training.                                                                                    Higher score for quality and clarity of information provided.
                          Attract sufficient levels of venture capital and export finance for the state's IT&T
           7              industry.                                                                                    Higher score for quality and clarity of information provided.
                          Assist in the provision of an adequate supply of suitably qualified people to resource the
           8              IT&T industry in Queensland.                                                                 Higher score for quality and clarity of information provided.
                          Promote the use of IT&T in enhancing the general lifestyle of people living in
           9              Queensland.                                                                                  Higher score for quality and clarity of information provided.
                          Work with Government, industry and educational establishments to foster an IT&T
           10             culture within Queensland.                                                                   Higher score for quality and clarity of information provided.
                   Part B will provide your specific proposal(s) for Industry Development should your company be
                   selected to supply to this particular tender. This part may also include extensions of
                   investments, in ongoing projects. In both responses, please provide a concise outline of
                   the scale, value and general direction of your project(s).                                          Higher score for quality and clarity of information provided.




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