Settlement and cultural diversity by oad76871


									Settlement and cultural diversity
Settlement Grants Program (SGP)                                Settlement information
                                                               Information to assist new arrivals settle in Australia is
The SGP funds settlement services that help eligible           provided through DIAC’s Living in Australia website,
clients become self-reliant and participate equitably in The information is
Australian society as soon as possible after arrival. The      aimed at:
SGP commenced on 1 July 2006 and combined funding              • prospective migrants
from the Community Settlement Services Scheme (CSSS)           • newly-arrived migrants and their sponsors
and Migrant Resource Centre/Migrant Service Agency             • service providers
(MRC/MSA) core funding.                                        • community organisations
                                                               • Australian citizens and residents seeking citizenship
The SGP funds projects that promote:                           • researchers.

• Orientation to Australia                                     Topics that can be accessed include:
• Developing Communities                                       • Adult Migrant English Program (AMEP)
• Integration (inclusion and participation).                   • Translating and Interpreting Service (TIS) National
                                                               • Settlement Grants Program (SGP)
Orientation projects aim to promote self-reliance in           • Settlement Database (with a Settlement Reporting
individuals and families through the development of               Facility)
Australian life skills. Orientation may take the form of       • A Diverse Australia
providing information or referrals to appropriate agencies     • National Action Plan
and casework with individuals and families. Orientation        • Australian Citizenship website.
services focus on practical approaches to learning that
recognise the experiences and capacities of clients.           The link to the Australian Citizenship website is
Developing Communities projects aim to assist newly
arrived migrant and humanitarian communities to identify       In addition, the web pages have information booklets called
common goals and interests, develop a shared purpose           ‘Beginning a Life in Australia’, which can be downloaded.
and promote a sense of identity and belonging.                 The booklets contain information on the types of services
                                                               available to new migrants and advice on where to go for
Integration projects aim to promote inclusion and              assistance. The booklets provide specific information
participation in broader Australian society by encouraging     for each state and territory and are translated into 24
partnership initiatives with mainstream community and          community languages. The booklets are updated every six
government organisations. This process is two-way—             months. The link to the website is
assisting new arrivals to interact with and understand         in-australia/settle-in-australia
the broader community and encouraging the broader
community to be responsive to new arrivals.                    Comprehensive demographic reports on new arrivals for
                                                               each state and territory, as well as Community Profiles on
SGP services are available to permanent residents who          key humanitarian entrant communities, are also available
have arrived in the last five years as:                        on the department’s website
   • humanitarian entrants                                     settlement-planning
   • family stream entrants with low English proficiency
   • dependants of skilled migrants with low English           Interested persons and organisations are able to access up-
     proficiency who have settled in rural and regional        to-date figures on migrant and refugee arrivals via the online
     areas.                                                    Settlement Reporting Facility of the Settlement Database
Funding priorities for the SGP are determined through an       settlement-database. The database is available free of
annual assessment of settlement needs. This approach           charge and allows people to prepare their own reports on
ensures that the services funded through the SGP are           the number of arrivals to Australia according to selected
targeted toward those communities and locations in             criteria including:
greatest need, and that these services are responsive to           • migration category
changing settlement patterns.                                      • country of birth
                                                                   • language
In 2006-07, 334 projects were funded, totalling                    • English proficiency
$31 million.                                                       • religion
                                                                   • gender
                                                                   • settlement location.

                                                         Department of Immigration and Citizenship | Population flows - Immigration aspects   97
                                                                                                                                       Specialised settlement support for
                                         Fig. 7-1: Number of people assisted
                                                    under the IHSS                                                                     humanitarian entrants
                                                                                                                                       The Integrated Humanitarian Settlement Strategy (IHSS)
                            12                                                                                                         provides initial, intensive, on arrival settlement support to
                                                                                                                                       refugees and Special Humanitarian Program (SHP) entrants.
                                                                                                                                       The IHSS aims to help these humanitarian entrants achieve
           Persons ('000)

                                8                                                                                                      self-sufficiency as soon as possible by providing them with
                                                                                                                                       specialised services on a needs basis. Services provided
                                6                                                                                                      under the IHSS are:
                                                                                                                                          • Case Coordination, Information and Referrals, which
                                2                                                                                                           includes a case coordination plan based on an initial
                                                                                                                                            needs assessment, information about, and referral
                                         2003-04                2004-05                 2005-06                         2006-07
                                                                                                                                            to, other service providers and mainstream agencies,
                                                                                                                                            and help for proposers to fulfil their role of assisting
                                               Refugee                            SHP                            TPV/PPV                    SHP entrants
                                                                                             Source Data: IHSS Statistics
                                                                                                                                          • On Arrival Reception and Assistance, which includes
                                                                                                                                            meeting eligible entrants on arrival, taking them to
                                                                                                                                            accommodation, providing initial orientation and
                                                                                                                                            meeting any emergency needs for medical attention
                                    Fig. 7-2: IHSS caseload - people assisted                                                               or clothing and footwear
                      10                                                                                                                  • Accommodation Services, which helps entrants to
                            9                                                                                                               find appropriate and affordable accommodation and
                                                                                                                                            provides them with basic household goods to start
                                                                                                                                            establishing their own household in Australia and
     Persons ('000)

                                                                                                                                          • Short Term Torture and Trauma Counselling Services,
                                                                                                                                            which provides an assessment of needs, a case
                                                                                                                                            plan, referral for torture and trauma counselling and
                                                                                                                                            raises awareness among other health care providers
                                                                                                                                            of health issues arising from torture and trauma
                                         a                ia              pe              st                he
                                                                                                               r                PV     IHSS services are delivered by service providers contracted
                                    Af                  As             ro               Ea sia            Ot                 /P
                                                                     Eu              dle A                               TH
                                                                                                                                       to the department. Volunteer groups also work with service
                                                                                  id                                 V/
                                                                                 M SW
                                                                                   &                               TP                  providers to support entrants and assist them to settle into
                                             2003-04                 2004-05                 2005-06                      2006-07
                                                                                                                                       the local community.

                                                                                                 Source Data: IHSS Statistics
                                                                                                                                       The intensive assistance provided under the IHSS is
                                                                                                                                       intended for the initial settlement period, which, in most
                                                                                                                                       cases, is about six months. Once humanitarian entrants exit
                                                                                                                                       the IHSS, they are referred to general settlement services
                                    Fig. 7-3: IHSS caseload - people assisted
                                                                                                                                       provided by organisations funded under the SGP.
                                                     by state
                                                                                                                                       12 307 people were assisted in 2006-07 under the IHSS.
                                                                                                                                       Of these, 6230 were Refugee entrants and 5993 were SHP
                            3.0                                                                                                        entrants. A further 84 Temporary Protection Visa/Temporary
         Persons ('000)

                                                                                                                                       Humanitarian Visa/Permanent Protection Visa holders also
                                                                                                                                       received assistance under the IHSS.

                            1.5                                                                                                        The top five nationalities assisted under IHSS in 2006-07 by
                                                                                                                                       country were Sudan (24.0 per cent), Iraq and Afghanistan
                                                                                                                                       (14.0 per cent each), Myanmar (12.0 per cent) and Burundi
                                                                                                                                       (6.0 per cent). The nationality of a person refers to the
                            0.0                                                                                                        citizenship they hold. A person’s nationality might be, but
                                                     c                                                                            NT
                                      W            Vi          Ql
                                                                 d          SA         W
                                                                                                                     T                 is not necessarily, the same as their country of birth.

                                                2004-05                          2005-06                           2006-07             In 2006-07, 52.0 per cent of people assisted under the
                                                                                             Source Data: IHSS Statistics              IHSS were female and 48.0 per cent were male and of those

98   Department of Immigration and Citizenship | Population flows - Immigration aspects
assisted, 56.0 per cent were under the age of 20 years.

Since 2004-05, the proportion of large families (five or over)                Fig. 7-4: Unaccompanied Humanitarian Minors
has increased only slightly from 30.0 per cent to 32.0 per                         program in Australia at 30 June 2007
cent in 2006-07, while in the same period, the proportion of                 350
singles has decreased by 4.0 per cent to 29.0 per cent.

Unaccompanied Humanitarian Minors                                            250



The Australian Government provides specialised support                       150
for UHMs. A UHM is a person who has been granted a
visa under the Humanitarian Program, is under the age of
18 years and does not have a parent to care for them in                       50
                                                                                      W          C            D         SA            A           T
                                                                                    NS         VI           QL                     W            AC
As at 30 June 2007 there were 657 UHMs in the UHM
Program, under which state welfare authorities provide
                                                                                                                        Source Data: UHM Statistics
welfare supervision and support through cost sharing
agreements between the Commonwealth and the states.

Adult Migrant English Program (AMEP)
                                                                             Fig. 7-5: Main languages used by interpreters
English language tuition is provided under the AMEP for                                (on site and phone) 2006-07
eligible migrants and Humanitarian entrants who do not
have functional English. Refugee and Humanitarian entrants
under the age of 25, with low levels of schooling, may be
eligible for up to 910 hours of English language tuition,                                               Cantonese (Chinese) (7%)
while those over 25 may be eligible for up to 610 hours                             Vietnamese (14%)                     Korean (5%)
of tuition, and other migrants are eligible for up to 510                                                                      Turkish (4%)
hours of tuition. Tuition is designed to provide clients with                Arabic (14%)
                                                                                                                                    Persian (4%)

basic language skills to assist them to settle successfully                                                                               Spanish (4%)
                                                                                                                                          Serbian (3%)
in Australia. In 2006-07, AMEP services were provided to                                                                                  Greek (3%)
50 218 students.

Translating and Interpreting Service                                         Mandarin (Chinese) (15%)                   Other (28%)
The Australian Government provides an interpreting service
                                                                                                                                Source: TIS Statistics
(TIS National) for people who do not speak English and
for the English speakers who need to communicate with
                                                                             • local government authorities about residential
                                                                               issues such as rates, garbage collection, and urban
TIS National is accessible from anywhere in Australia, and is
                                                                             • trade unions for member enquiries or requests
available to any person or organisation requiring interpreting
                                                                             • Emergency Management Australia
services. Telephone interpreting is available 24 hours a day,
7 days a week.
                                                                  Medical practitioners in private practice providing Medicare-
                                                                  rebatable services can access an interpreter through the
Free interpreting services are provided to enable
                                                                  Doctors Priority Line, 24 hours a day, seven days a week,
communication between non-English speaking migrants
                                                                  for the cost of a local call.
and humanitarian entrants who are Australian citizens or
permanent residents, and the following approved individuals
                                                                  Where a service is funded or delivered by another
and organisations:
                                                                  government agency, that agency is responsible for meeting
                                                                  the costs of interpreting.
   • non-profit, non-government, community-based
     organisations for case work and emergency services
                                                                  The Australian Government also funds free extract
     where the organisation does not receive funding to
                                                                  translations for settlement-related personal documents
     provide these services
                                                                  for permanent residents and some temporary visa holders
   • Members of Parliament for constituency purposes
                                                                  within their first two years of arrival or grant of permanent

                                                             Department of Immigration and Citizenship | Population flows - Immigration aspects          99
      residence. Returning Australian citizens may also be eligible                    Australia’s cultural diversity
      for the free translation service within two years of returning
      to Australia to settle permanently.                                              Australia is a nation built on immigration. We have a proud
                                                                                       history of welcoming people from around the world. Since
      In June 2007 a pilot project to extend access to free                            1945, more than six and a half million migrants have
      telephone interpreting services for pharmacists was initiated                    come to Australia. Australians speak over 300 languages,
      in cooperation with the Pharmacy Guild of Australia.                             including Indigenous languages, identify with more than
      Participating pharmacies will have access to free telephone                      200 ancestries and practise a range of religions. Australia’s
      interpreting services from 13 June to 13 December 2007.                          cultural diversity is a reality which will continue.
      Following this period the department will evaluate the pilot
      and determine the merits of establishing this service on an                      Cultural diversity policy
      ongoing basis.
                                                                                       The government’s cultural diversity policy responds to
      Analysis of performance                                                          the opportunities and challenges arising from Australia’s
                                                                                       diverse population and promotes social cohesion. It works
      In 2006-07, 125 528 free telephone and on-site interpreting                      alongside citizenship and settlement policy to encourage
      services were provided. The total number of services was                         the full participation of all Australians in Australian society
      slightly higher than that provided in 2005-06 and also higher                    and enhance mutual respect. Within the framework of
      than estimated demand.                                                           Australian law, everyone has the right to express and
                                                                                       share their cultural heritage and personal beliefs. This is
      In 2006-07 a total of 7184 documents were translated under                       balanced by the responsibilities we all have to maintain a
      the free translation service. This was a decrease from 7763                      unifying commitment to Australia and to support the basic
      documents in 2005-06 and 8101 in 2004-05.                                        structures and values that guarantee us our freedom and
                                                                                       equality. They include: respect for the equal worth, dignity
      The high-demand languages for on-site and telephone                              and freedom of the individual; freedom of religion and
      interpreting were Mandarin (Chinese), Arabic, Vietnamese,                        secular government; freedom of association; support for
      Cantonese (Chinese), Korean, Persian, Turkish, Spanish,                          parliamentary democracy and the rule of law; equality under
      Serbian and Greek.                                                               the law; equality of men and women; equality of opportunity;
                                                                                       peacefulness; tolerance; mutual respect and compassion
      The high-demand languages for translation were Arabic,                           for those in need.
      Mandarin (Chinese), Russian, Vietnamese, Spanish, Farsi
      (Persian), French, Indonesian and Serbian.                                       Social cohesion

      Interpreters in new and emerging languages are critical to                       Domestic and international events such as the Cronulla
      recent arrivals accessing services in Australia. Due to the                      riots, London and Bali bombings and conflict in the Middle
      changing nature of the Humanitarian Program, DIAC is                             East have an impact on social cohesion in Australia.
      continually encouraging and recruiting interpreters in new                       Maintaining good community relations is a key goal of
      and emerging languages. In 2006-07, TIS National recruited                       cultural diversity policy and DIAC liaises extensively with a
      101 interpreters in new and emerging languages. Later in                         large number of community organisations and individuals
      2007, DIAC will fund the National Accreditation Authority for                    through its state and territory offices to strengthen linkages
      Translators and Interpreters (NAATI) to promote interpreting                     between government and communities. Ministerial
      as a profession; help prepare participants for NAATI tests                       engagement with community leaders and organisations
      and provide assistance with associated fees, in an effort to                     supports Australian communities and helps to reduce inter-
      increase the availability of interpreters in languages where                     community tensions.
      there are shortages.
                                                                                       A key aspect of Australia’s efforts to promote social
                                                                                       cohesion is the National Action Plan to Build on Social
                                                                                       Cohesion, Harmony and Security (the NAP). The Plan, an
                                                                                       initiative of the Australian, state and territory governments,
                                                                                       addresses isolation and marginalisation within Australian
                                                                                       society and promotes understanding and dialogue among
                                                                                       all Australians by supporting wider community engagement
                                                                                       and participation in all aspects of Australian life. The
                                                                                       Australian Government has committed $35 million over
                                                                                       four years for the implementation of measures that focus
                                                                                       on education, employment, integrating communities and
                                                                                       enhancing national security.

100   Department of Immigration and Citizenship | Population flows - Immigration aspects
Extensive community consultation over the past two               framework guides government departments and agencies
years, including the Muslim Community Reference Group            on planning, delivery and evaluation of services that integrate
process, the Conference of Australian Imams and Muslim           consideration of cultural diversity issues and promotes a
Youth Summits held in each state and territory, has              whole-of-government approach to meeting the needs of
provided the government with considerable feedback on            Australia’s diverse population. The four principles of the
the challenges facing Muslim Australians and what can be         framework, and their corresponding performance indicators,
done to achieve a more inclusive Australian society. This        address these key responsibilities of government:
feedback has informed NAP project work and will continue
to guide project development during future years of the Plan.         • Responsiveness – the extent to which programs and
During 2006-07, there were NAP partnerships with all state              services are accessible, fair and responsive to the
and territory governments, and community organisations                  individual needs of clients
received NAP project funding in NSW (3), Victoria (3),                • Communication – open and effective channels of
Queensland (1), and the ACT (2).                                        communication with all stakeholders
                                                                      • Accountability – effective and transparent reporting
The Australian Government established the Living in                     and review mechanisms
Harmony program in 1998 to help develop a cohesive                    • Leadership – a whole-of-government approach
society united by a common set of values. Since then the                to management of issues arising from Australia’s
aims of the program have evolved to meet the changing                   culturally and linguistically diverse society.
needs of the Australian community. The program is
designed to encourage all Australians to contribute to and
build upon Australia’s social cohesion and has a particular
emphasis on the promotion of Australian values, including
respect as well as participation and a sense of belonging
for everyone.

The program is implemented through four complementary

• Funded Community Projects: engage the whole
  community in building positive community relations.
  Nearly 400 projects have been funded under this

• Emerging Priorities Program: responds to issues outside
  the annual funded community projects round. Funding
  has been awarded to nine organisations for projects
  which have a particular focus on young people.

• Partnerships: establish relationships with iconic national
  and regional organisations such as large community,
  sporting and government bodies to develop strategic,
  national and regional projects that engage the whole
  community. Since 1998, 49 partnerships have been
  established and funded.

• Information and Product Development: utilises
  outcomes from funded projects to develop resources
  for dissemination and use in various sectors of the
  community; and implements Harmony Day, which is
  held annually on 21 March.

Working with the public and private sectors

The government aims to ensure that its services are
delivered in a way that is responsive to the needs of all
Australians. The Accessible Government Services for All

                                                            Department of Immigration and Citizenship | Population flows - Immigration aspects   101

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