Subway Franchise Headquarters 325 Bic Drive Milford, CT 06460 July 10, 2003 Lance Finfrock 3550 Sharon Gagnon lane #M265 Anchorage, AK 99508 Dear Mr. Finfrock: Thank you for your letter of July 7, 2003. We appreciate any correspondence good or bad from our long-time customers. We, at Subway, are very sorry for the incident that happened at one of our chain stores in Fairbanks, Alaska. While we are continuing to keep the highest quality in each of our stores, customer comments are our greatest resource. Your letter will have an influence on the quality not only at the store in Fairbanks but also at all our 19,057 stores around the world. Subway has enclosed a special Subway card. This card allows you to have free subs from any of our Subway stores for one year, starting from July 7, 2003. Thank you for taking the time to improve our Subway stores. Sincerely,
Jared Fogle President