It's to complain

					Accessible formats                             For more information
Please contact the Commissioner’s office       Disability Services Commissioner
to obtain information in accessible formats.   Level 30, 570 Bourke Street
                                               Melbourne Vic 3000
To make a complaint
You can make a complaint to the
Commissioner by:
                                               1800 677 342 (free call)
• Writing

                                               General enquiries
• Telephoning                                  1300 728 187 (local call)

• Sending a fax                                TTY 1300 726 563
• Submitting the complaints form               Fax 03 8608 5765
  via the website
• Or by other means which are
  appropriate for your circumstances                                              to complain
Do you need some                                     Who can make a complaint?                          What does the Disability
assistance to resolve a                              Any person can make a complaint about              Services Commissioner do?
complaint with a disability                          disability services to the Commissioner.           The Commissioner has been created
service or service provider?                                                                            to work with people with a disability
                                                     This includes people with a disability, their
                                                     families and carers, staff working in disability   and disability service providers to
The Disability Services Commissioner
                                                     services and any other person who wishes to        resolve complaints.
(the Commissioner) can provide a free
confidential service to assist you.                  make a complaint.                                  The Commissioner encourages and assists
                                                                                                        the resolution of complaints in a variety
There are many benefits to raising a
complaint with your disability service
                                                     What can a complaint be about?                     of ways including informal discussions,
                                                                                                        conciliation processes, or under certain
provider and to identifying a solution as            A complaint can be made to the
                                                                                                        circumstances, formal investigation.
soon as possible.                                    Commissioner about:
                                                                                                        The Commissioner commenced
As part of the Disability Act 2006, all disability   • the provision of a disability service;
                                                                                                        on 1 July 2007 under the Disability Act
service providers must have a complaints
                                                     • the way a disability service provider            2006 to improve services for people with
management process in place so it’s worth
                                                       has managed a complaint about a                  a disability in Victoria.
asking about this process to help determine
                                                       disability service.
the best way to resolve your complaint.                                                                 The Commissioner is independent of
                                                                                                        government, the Department of Human
The complaints process can lead to better
                                                                                                        Services and disability service providers.
services for people with a disability in Victoria
so coming up with solutions together is good
for everyone.

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