Accessible formats For more information Please contact the Commissioner’s office Disability Services Commissioner to obtain information in accessible formats. Level 30, 570 Bourke Street Melbourne Vic 3000 To make a complaint Phone You can make a complaint to the Complaints Commissioner by: 1800 677 342 (free call) • Writing It’s General enquiries • Telephoning 1300 728 187 (local call) OK • Sending a fax TTY 1300 726 563 • Submitting the complaints form Fax 03 8608 5765 via the website Website www.odsc.vic.gov.au • Or by other means which are appropriate for your circumstances to complain Do you need some Who can make a complaint? What does the Disability assistance to resolve a Any person can make a complaint about Services Commissioner do? complaint with a disability disability services to the Commissioner. The Commissioner has been created service or service provider? to work with people with a disability This includes people with a disability, their families and carers, staff working in disability and disability service providers to The Disability Services Commissioner services and any other person who wishes to resolve complaints. (the Commissioner) can provide a free confidential service to assist you. make a complaint. The Commissioner encourages and assists the resolution of complaints in a variety There are many benefits to raising a complaint with your disability service What can a complaint be about? of ways including informal discussions, conciliation processes, or under certain provider and to identifying a solution as A complaint can be made to the circumstances, formal investigation. soon as possible. Commissioner about: The Commissioner commenced As part of the Disability Act 2006, all disability • the provision of a disability service; on 1 July 2007 under the Disability Act service providers must have a complaints • the way a disability service provider 2006 to improve services for people with management process in place so it’s worth has managed a complaint about a a disability in Victoria. asking about this process to help determine disability service. the best way to resolve your complaint. The Commissioner is independent of government, the Department of Human The complaints process can lead to better Services and disability service providers. services for people with a disability in Victoria so coming up with solutions together is good for everyone.