Nathaniel Ward
225 Milton Avenue, Apartment #1A Janesville, WI 53545 (608)754-1284 (t) . resume@nathanward.org http://resume.nathanward.org
Objective
I would describe myself as a leader and a team player. I work well with others, have a positive attitude, take criticism well, and try not to let personal agendas get in the way of my work. I am always punctual, arrive to work prepared, always willing to learn new things, and troubleshoot problems. I try to improve my work environment to make the tasks easier for those involved.
Employment History 03/2003 – Present ZTech Digital, Rockford, IL & Janesville, WI Owner and Manager
www.ztechdigital.com
01/2007 – Present
On-Site PC & network troubleshooting, repairs, upgrades, maintenance, consulting, installations and setups, employee manager, web site design, web master, computer tutoring, bookkeeping, account management, customer relations, advertising and sales. Kelly’s Wedding Planning and Consulting, Rockford, IL& Janesville, WI Co-owner, Manager and Technical Advisor Technical Support, PC & network troubleshooting, repairs, upgrades, maintenance, consulting, installations and setups, employee manager, web site design, web master, computer tutoring, bookkeeping, account management, customer relations, advertising and sales.
07/2006 – 12/2006
West Corp, Rockford, IL Customer Service Representative Customer service via telephone, solved customer issues, worked with challenging customers to calm them down politely and solve their issue with little or no upper level intervention quickly and efficiently, telesales, computerized credit card application delegate, data entry. MCI, Rockford, IL Order Entry Rep/Rover/Quality Assurance Point of Contact Data entry, verify customer info, programmed data trackers and audit trackers for better quality, speed and overall efficiency, help other reps to perform better and troubleshoot orders for other reps. Insure local reps are up to date with all QA requirements, and help reps to better understand the auditing process. Received management training. APAC, Davenport, IA Customer Service Representative Customer service via telephone, solved customer issues, telephone sales, computerized credit card application delegate, data entry
01/2005 – 10/2005
01/2003 – 06/2003
Education 2002 2001 Black Hawk College, Moline, IL Working toward degree PC Repair J.D. Darnall High School (Now Geneseo High), Geneseo, IL High School Diploma College Prepatory 3.0 General education courses with specialty elective computer science courses. Club Participation:
Key Club: Jr. and Sr. years, Year Book Photographer : Sr. year Year Book Layout Designer: Sr. year School news paper columnist: Sr. year Founder and group leader of a high school community service group: Freshman year
References
700 N State St Geneseo, IL 61254 (309) 945-0399 References Available Upon Request.