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					                           March/April 2008

                                   $10 Cdn.

The Green
of Opportunity

Market Focus:
Carpet Care
p. 23            Latest On CIMS p. 8
                                                                                                         MARCH/APRIL 2008                  VOL. 34, NO. 2


                                                                                                         14 We’re Green … Now What?
                                                                                                            As the jansan industry continues to go “green,” the focus
                                                                                                            needs to shift from color to commitment. By Mike Sawchuk

                                                                                                         16 A DfE Formulator Program Primer
                                                                                                            An overview of the EPA’s Design for the Environment—
                                                                                                            a cooperative partnership program that emphasizes
World’s Leading Trade Fair for the Cleaning Industry                                                        environmentally preferable chemistry and continuous

Amsterdam RAI, The Netherlands                                                                              By David DiFiore, Sarah Krol, and Libby Sommer

                                                                                                         18 Balancing Act                                                               14
                                                                                                            ISSA Today talks with chemical-industry veteran Eileene
                                                                                                            Keating about some of the regulatory challenges facing
o See over 600 exhibitors from around the world including all the industry’s market leaders
                                                                                                            product formulators in today’s increasingly environment-
o Keep abreast of the latest trends                                                                         friendly marketplace.
o A recognised launchpad for global cleaning innovation - see all the latest new products

o Attend the landmark educational conference programme covering the industry’s                           22 Surveying the Green Landscape
  hottest topics                                                                                            The green-certification program EcoLogoM recently canvassed
o The place to network                                                                                      jansan professionals on their attitudes toward green products
o The cleaning industry’s only truly global show
                                                                                                            and the value of green certification. Here are the results.

                                                                                       or you
                                                                                 n ow f dge
                                                                           gister ce ba com
                                                                    P re-re entran clean.
                                                                        free sainter


     Organised by:       In association with:   Of cial media partner:
                                                                                        AMSTERDAM • NL
                                                                                                                                                                                 ISSA Today 3
                                                                                                                                               APG#7_01/2008-ISSA Today
                                                                   MARCH/APRIL 2008                     VOL. 34, NO. 2

                                                                   Michael McQueen

                                                                   Contributing Editor
                                                                   Lisa Veeck
               12                                                  lisav@issa.com

                                                                   Graphic Designer
     BUSINESS RESOURCES                                            Julio C. Avila
     Tech Notes
12 DIGITAL DISPOSAL: You may be ready for new computer             Sales Manager
     equipment, but first you need to figure out what to do with   Carl Diwby
     the old equipment. Timmy King considers your options.

     Market Focus
23 Carpet Care: Magic Wands
     A look at recent advances in carpet-wand technology.            ISSA.com this month
     By Mike Genteman                                                EXPERIENCE the new ISSA.com.

                                                                     READ the latest industry news.

     DEPARTMENTS                                                     WATCH educational quick clips and product demos.
 6   President’s Message
                                                                     LEARN about green cleaning and other industry trends.
 8   Association News
25   Members Making Headlines                                        SAVE with ISSA-member discounts.
27   Welcome New Members
30   Calendar
                                                                   ISSA Today is published six times per year by ISSA®, 7373 N. Lincoln
                                                                   Ave., Lincolnwood, IL 60712-1799, USA. 800-225-4772 (North America)
                                                                   or 847-982-0800; fax, 847-982-1012; e-mail, info@issa.com; Web site,
                                                                   www.issa.com. Advertising Sales Offices: 141 Cypress Estates Drive, Mur-
                                                                   rells Inlet, SC 29576. 800-225-4772; fax, 843-357-9241; e-mail,
                                                                   carl@issa.com. Annual subscriptions: US$50 per year members ($75 Cdn.);
                                                                   additional member subscriptions, $20; $75 nonmembers; single copy, $7.50.
                                                                   ISSA® is a registered trademark of ISSA.
                                                                                                                                                                          Professionally green: Cognis APG®
                                                                                                                                                                          The demand for greener detergent formulations is rapidly growing in
                                                                                                                                                                          industrial & institutional cleaning. Green alternative formulations can offer
                    23                                                                                                                                                    safer solutions for personnel using the chemicals and for the environment
                                                                                                                                                                          while still providing the necessary powerful cleaning properties. Biobased
                                                                                                                                                                          APG® from Cognis provides an effective tool to meet the market demands for
                                                                                                                                                                          effective green cleaners. Obtained from renewable, vegetable derived raw
                                                                                                                                                                          materials, APG® delivers outstanding performance for industrial & institutional
                                                                                                                                                                          cleaners with excellent cleaning, solubilizing and emulsification properties.
                                                                                                                                                                          In formulating products ranging from a floor cleaner to a CIP product,
                                                                                                                                                                          Cognis APG® enables the achievement of your ambitious green but powerful
                                                                                                                                                                          cleaning goals.
                                                                                                                                                                                                                                                            COGNIS GmbH, Care Chemicals
                                                                                                                                                                          Cognis APG®, the original green surfactant.                                       Phone +49 211 79400
                                                                                                                                                                                                                                                            COGNIS Corporation, Care Chemicals
                                                                                                                                                                                                                                                            Phone +1 800 531 0815
                                                                                                                                                                                                                                                            Customer service +1 800 336 6775
4 March/April 08                                                                                                                                                                                                                                            care.chemicals@cognis.com

               Green Is Good
                     he “green movement,”
                T    as it has become
                known, has grown greatly
                                                            First, the cleaning industry can
                                                         have a positive impact on indoor air
                                                         quality (IAQ), and increasing IAQ
                                                         can help insure that attendance and
                                                                                                    and is truly a calling to be proud of.
                                                                                                       In closing, I would like to invite
                                                                                                    you to join me in this calling. Pro-
                                                                                                    tecting public health is a goal that
                                                         productivity are better in the work-       can unite an industry for the greater
                in influence and scope in                place as well as in the classroom. Peo-    good. ISSA is committed to training,
                recent years. It has moved               ple who feel better about their envi-      educating, and assisting the clean-
                                                         ronment will naturally feel better         ing industry and has many tools
                from debate and theory                   about coming to work or
                into virtually every area of             school. Also, I believe team-
                                                         work and unity—or school           ISSA is committed to
                our daily lives. It can be               spirit, in the case of class-
                threatening to some and                  rooms—can evolve as a by-        training, educating, and
                                                         product of people working
                even divisive at times; it               together and taking pride in       assisting the cleaning
                can be hard to understand                their working environment.

                and embrace. But if I may
                                                            Second, no other indus-        industry and has many
                                                         try can increase the health
                offer a word of hope and                 and safety of the building      tools and resources to help
                                                         environment at such an
                encouragement on the sub-                affordable cost. While in       members learn more about
                ject, I think there is great             the past, green products

                opportunity here for the
                                                         either did not work, were
                                                         too costly, or both, today,
                                                                                         the green movement. If we
                         cleaning industry.              environmentally prefer-
                                                                                            work and unite as an
                                                         able products not only
                             Yes, the green movement     work, in some cases they
                                                                                         industry to promote public                          The Tornado® Commitment
                          can and does save trees,       outperform their tradi-                                                             Supporting Profitable Growth through Increased Distributor Margins
                          water, and other natural       tional counterparts. In fact,
                          resources—and I, too, am in    the use of green products          health, we can make a                            Tornado Industries, now a Tacony Company is committed to operational excellence and delivering increased distributor profitability.
                          favor of clean air and pro-    in many cases may lower                                                             Bottom line, we are focused on ensuring that Tornado® is the most profitable equipment line you can sell. With Tornado's® brand
                          tecting wildlife—but is this   the total cost of a cleaning      difference in the lives of                        new suite of maximum efficiency, cost effective floor machines, blowers and upright, wet-dry and backpack vacuums, your customers
                          the movement’s ultimate        program. Buildings have                                                             receive high quality cleaning equipment at extremely competitive price points. This results in increased distributor profit margins,
     Jim Chittom          goal? In my opinion, the       to be cleaned, and a green       people around the world.                           customer satisfaction, loyalty and business growth for your organization. Learn more about our exciting new products, commitment
                most important and most valuable         program can increase a                                                              to operational excellence and just how easy it is to increase your market share with the right manufacturing partner by contacting
                resources on this planet are people,     building’s value, not only in the          and resources to help members            1.800.VACUUMS or www.tornadovac.com.
                and I see the real goal of the move-     minds of the building inhabitants,         learn more about the green move-
                ment to be insuring the health and       but in the public eye as well.             ment. If we work and unite as an
                safety of men, women, and children.         Third, the green movement affords       industry to promote public health,
                   People spend most of their lives      us a great opportunity to elevate the      we can make a difference in the
                inside buildings, and this fact alone    public perception of the cleaning          lives of people around the world.
                makes the indoor environment a           industry. I believe that there is not a    Are you ready to get started?
                green-movement priority. Let us          better industry to lead the way to
                look at just a few ways that we as an    healthier and safer buildings than the     ISSA President Jim Chittom is CEO of
                industry can use the green move-         industry that cleans and maintains         Athens Janitor Supply Co., Inc.,
                ment to make a difference—to the         buildings every day. The cleaning          Athens, GA, and Roman Chemical
                world and to our businesses.             industry is a protector of public health   Corp., Rome, GA.

6 March/April 08
                                                                                                                                                          A Tacony Company                      Contact 1.800.VACUUMS or www.tornadovac.com for more information.

Vegas Hotels Open for Booking                 vidual professional and not to an entire       fied products to soften the blow.
Official convention housing for               organization. Two additional I.C.E. work-          The comments were submitted as part
ISSA/INTERCLEAN® North America                shops will be held in 2008: in Chicago, IL,    of the public-comment phase in the
2008—in Las Vegas, NV, September 8-11—        on June 25 and in Las Vegas, NV, on Sep-       process of revising GS-37. Green Seal
is now open! Whether you’re an exhibitor      tember 8 (in conjunction with ISSA/            anticipates that it will release a final
or attendee, the association urges you to     INTERCLEAN® North America).                    revised version of the standard by June
book your hotel rooms early through              For more information regarding the          of this year.
Experient, the official ISSA housing com-     2008 schedule or to register, go to                If you would like a copy of the full text
pany. Booking through Experient will          www.issa.com/?id=certification_experts         of ISSA’s comments on the proposed revi-
ensure convention rates and access to con-    or contact Dan Wagner at 800-225-4772          sions to GS-37, please send an e-mail with
venient tradeshow shuttle bus services.       (North America) or 847-982-0800; e-mail,       “ISSA GS-37 Comments” in the subject
Other outside companies may contact           daniel@issa.com.                               line to Bill Balek at bill@issa.com.
you—such as the HDMC Group and
National Travel Planners—but they are         ISSA Critiques GS-37 Revisions                 ISSA & RTI: Partners in Security
not official ISSA housing companies, nor      ISSA has called upon Green Seal® to            ISSA has joined with RTI, Inc. to provide
are they endorsed by ISSA.                    devise a path forward that would drive         association members with online criminal
                                              out the substantial costs associated with      and Social Security verification through
More CIMS Experts Announced                   revisions it has proposed to its environ-      RTI’s ScanScreener technology. “Security
ISSA has announced the first group of         mental standard for institutional and          simply must now be considered a busi-
individuals in 2008 to become ISSA Certi-     industrial cleaners (GS-37), in comments       ness fundamental,” said Steve Carter,
fication Experts (I.C.E.) for the Cleaning    submitted January 30 by ISSA Director of       RTI’s president. “After recent historical
Industry Management Standard (CIMS).          Legislative Affairs Bill Balek.                events, it is abundantly clear that every
The addition of this group brings the total       In addition to the costs associated with   precaution should be taken in the vigilant
number of experts to 210, representing 41     the price of certification, Balek noted in     pursuit of secure environments in the
U.S. states and Canadian provinces as         his comments that the proposed GS-37           workplace among co-workers and cus-
well as Mexico and the Caribbean.             revisions would likely require the genera-     tomers, with particular attention paid to
    Certified CIMS experts provide train-     tion of additional data at the price of        initial screening of individuals before an
ing or consulting services to cleaning        thousands of dollars per product. “Ulti-       unfortunate or potentially dangerous situ-
organizations interested in complying         mately, if left unchecked, these and other     ation arises. ScanScreener provides an
with and preparing to certify to CIMS—a       costs associated with certification will act   automated online mechanism by which
consensus-based industry standard that        as a financial barrier to small and            that initial screening can take place.”
sets forth the universally accepted man-      medium-sized formulators of cleaning               ScanScreener verifies that a particu-
agement principles that are the hallmarks     products,” Balek said.                         lar Social Security number has been
of well-managed and customer-centered             Balek also urged Green Seal to look at     issued by the Social Security Adminis-
cleaning organizations.                       the process of transitioning to a new GS-      tration (SSA) and that the number is not
    To become a CIMS expert, cleaning         37 standard, an issue that up to then had      on the SSA’s deceased-persons roll. The
industry professionals must attend a one-     gone unaddressed. Given the huge finan-        technology also provides a residential
day workshop and pass an examination          cial and operational implications the tran-    history associated with the number and
regarding the management elements con-        sition process has for industry, Balek         a history of all names ever associated
tained in the Standard. The I.C.E. designa-   urged Green Seal to consider a process         with it.
tion is earned by and applies to an indi-     that would “grandfather” currently certi-          In addition, ScanScreener combines
                                                                                             this information with its online regional
                                                                                             and national criminal background checks,
                                                                                             county and state real-time law enforce-
                              Get to Know Your Association
                                                                                             ment and court checks, National Sex
  ISSA is out and about, tr ying to bring the industr y together. We will be                 Offender Registry checks, OFAC watch-
  exhibiting and par ticipating in many tradeshows, industr y events, and                    list comparison, and Interpol checks.
  buying-group meetings all year long. If you happen to find yourself at                         To participate, simply go to the
  Triple S, Network, Professional Retail Maintenance, NJSSA, CSSA, ISM,                      Member Lounge at ISSA.com, fill out
  BOMA, APPA, or IFMA events, be sure to stop by and say hello. We'd love                    the online form, and send it to ISSA.
  to hear from you.                                                                          You will be contacted by an RTI repre-
                                                                                             sentative and assigned a user I.D. and
  And if you have a comment, suggestion, or question now, feel free to con-                  password. You will be billed the follow-
  tact Anthony Trombetta at 800-225-4772; e-mail, anthony@issa.com.                          ing month based on the previous
                                                                                             month’s usage.

8 March/April 08

                                                    2007 Association Financial Report
                                                         Statement of Financial Position
                                                          November 30, 2007 and 2006

                Assets                                                                  2007                                 2006
                    Current assets                                             US$8,562,589                            $8,374,220
                    Property and equipment                                          903,500                               851,250
                    Other assets                                                    611,451                               553,515
                    Board designated assets - see Note 2                          8,940,027                             8,066,941
                    Total assets                                                $19,017,567                           $17,845,926

                Liabilities and Net Assets
                    Current liabilities                                           $2,745,749                           $2,586,371
                    Net assets:
                     Unrestricted                                                  7,331,791                            7,192,614
                     Board designated - see Note 1                                 8,940,027                            8,066,941
                     Total net assets                                            $16,271,818                          $15,259,555
                    Total liabilities and net assets                             $19,017,567                          $17,845,926

                                                     Statement of Activities and Net Assets
                Revenue Sources
                    North America
                      Membership dues                                             $1,591,284                           $1,513,273
                      Convention and exhibitions                                   6,156,059                            5,668,565
                      Education, publications,
                        regulatory, and Web services                               1,268,534                              866,845
                    International - see Note 3                                     1,479,385                            1,477,352
                    Other revenue and investments                                  1,257,901                            1,460,915
                    Total revenue                                                $11,753,163                          $10,986,950

                   Member services                                                $8,541,319                            7,303,717
                   Operating                                                         797,347                              793,049
                   Administrative                                                  1,402,241                            1,304,136
                   Total expense                                                 $10,740,907                           $9,400,902
                Change in net assets                                              $1,012,256                           $1,586,047

Note 1: By Board policy, a portion of the associ-     assessed from the Board Designated Assets.          Note 6: The association has certain contractual
ation’s net assets is set aside as Board Desig-                                                           tradeshow co-ownership, co-management, and
nated Assets, to be available for actions outside     Note 3: The increase in revenue from interna-       sales agreements internationally, principally
of routine operations of the association’s busi-
ness. An annual allocation is made in an
                                                      tional sources is a result of the association’s
                                                      exhibition in Amsterdam being held biennially.
                                                                                                          with Amsterdam RAI and with AFIDAMP, an
                                                                                                          industry association in Italy. It further has con-
                                                                                                                                                                         Remover. Gets rid of the toughest black marks.
amount equal to or greater than 50 percent of         There was no tradeshow in Amsterdam in 2007.        tractual alliances with several leading associa-
the association’s increase (decrease) in net                                                              tions and other organizations in Europe, Asia,
                                                                                                                                                                         When it comes to ultra-high-speed burnishing pads, Remover floor pads from Americo are a breed apart.
assets. Use of these funds requires two-thirds        Note 4: The costs of providing the association’s    and North and South America.
vote of the Board. In 2007 and 2006, the associa-     programs and services have been summarized
                                                                                                                                                               With their special binder formulation, they effectively remove stubborn black marks and restore gloss – first pass.
tion allocated $873,086 and $989,090, respec-         on a functional basis. Accordingly, certain costs   Note 7: The association operates from offices in
tively, to Board Designated Assets.                   have been allocated among these programs and        the United States, Mexico, The Netherlands,          In other words, for medium to hard floor finishes, our proprietary Remover pads definitely earn their stripes.
                                                      supporting services benefitted.                     Singapore, and Shanghai, China.
Note 2: In 2006, there was a $27,000 donation to                                                                                                               Discover more innovations from Americo at www.AmericoMfg.com
the ISSA Foundation scholarship fund and a            Note 5: Current liabilities include deferred
CIRI grant of $50,000 from the Board Desig-           revenue for dues and exhibition collections
nated Assets. In 2007, there were no expenses         that apply to the following year.

10 March/April 08                                                                                                                                                     AMERICO IS A PROUD LEADER IN RECYCLING AND KEEPING THE WORLD GREEN
Tech Notes
                                                                                                                                                                               CLEANING & HEALTH…
              Digital Disposal                                                                                                                                                 Making The Connection
              By Timmy King
                 ’ve always been amazed at how             Computer donation. Donating         ful article in the January 2008 edi-
                                                                                                                                                                               2008 Cleaning Science
             I   jansan distributors make things
                 last. Equipment that lasts five or
              six years in other industries seems
                                                       your used computer equipment
                                                       certainly sounds like a great idea,
                                                       especially if it still works. If you
                                                                                               tion of National Geographic
                                                                                                                                                                               Conference & Symposium
              to last 10 or 20 years in jansan. But    Google “computer donation,” you         carroll-text) that exposes the dark
              even so, some day those old com-         will get over 250,000 links. Most       side of computer recycling.
              puters of yours will have to be dis-     schools and local charities are            It’s important to note that there             JUNE 9-12, 2008                WARNING: Knowledge gained at this symposium
              posed of. And when that day              happy to get computer equipment         are many good companies out there
                                                                                                                                                   Adelphi, MD
              comes, you’ll quickly learn that the     that they can use or sell. But be       that recycle computer equipment in a
                                                                                                                                                  June 9: Reception 6-8pm
                                                                                                                                                                               MAY CAUSE YOU TO LEAVE THE COMPETITION BEHIND!
              options are not as plentiful as you      forewarned, they’re not going to        responsible manner. Web sites such
              might have imagined.                     want or need anything that isn’t in     as www.computertakeback.com can               June 10: Symposium 8am-5pm
                                                       good working condition. If they’re      help you find them. Some large com-           June 11: Symposium 8am-5pm
                                                       smart, they’ll have minimum             puter companies, like Dell and Sony,         June 12: Symposium 8am-Noon        Come to Washington and help make cleaning science history at the 2008 CIRI
                                                       requirements for the age, processor     offer recycling programs. These com-                                            Conference & Symposium, a gathering that will demonstrate the vital connection
                                                       speed, and general condition of the     panies are huge, and their fear of
                                                       hardware. If your equipment is          negative publicity is great; so there is                                        between cleaning and health. You’ll hear detailed presentations from industry and
                                                       more than five years old, it’s highly   a good chance that their recycling                                              government researchers, academics and scientists that will increase your knowledge
                                                       unlikely that anybody will want it      programs are actually good for the
                                                                                                                                                                               regarding effective cleaning and improved health and wellbeing. You’ll learn about the
                                                       due to the cost and/or effort           environment.
                                                       involved in refurbishing. Believe it                                                                                    most important updates in the science of cleaning while discovering new research and
                                                       or not, the most valuable part of       SOME FINAL WORDS of wisdom.                                                     useful tools that will help distance your company from the competition and provide you
                                                       your old computer may be the soft-      No matter how you dispose of your             University of Maryland
                                                       ware license. Software companies        old computers, you must destroy                                                 with the education and opportunities you need to grow your business.
                                                                                                                                               University College
                                                       typically offer deep discounts to       the data on the hard drive. Each
                                                                                                                                                  Adelphi, MD
                                                       users upgrading from an older           hard drive is a cornucopia of infor-                                            THIS YEAR’S TOPICS INCLUDE:
                                                       release. The license key and the cer-   mation about you, your business,
                                                       tificate of authenticity could be       and your customers. Do not trust
                                                                                                                                                                                • Testing Methods and Evaluation of Microbial Contamination
                                                                                                                                             The 2008 CIRI Symposium will
                                                       worth hundreds of dollars.              anybody, even if they guarantee that                 be held on the beautiful    • Uses and Abuses of ATP methods
                                                           A local computer shop. All          the hard drive will be erased.                   campus of the University of     • Cleaning Science and Hospital Environs
                                                       across America, there are small,           There are only two ways to erase            Maryland, University College,
                                                       independently owned and operated        this information. My personal                                                    • Assessing Risks from Vacuum Cleaners
                                                                                                                                               just minutes from downtown
                                                       computer shops. It’s a tough busi-      favorite is the sledgehammer. But if                                             • Steam Disinfection of Microbes - Case Study
                                                                                                                                                   Washington, DC. CIRI has
                                                       ness, and many are willing to accept    you are unwilling or unable to
                                                       your old stuff because they’ll proba-   physically demolish the hard drive,
                                                                                                                                             arranged for a limited number      • Clean, Green & Healthy - Latest Trends
                                                       bly be able to reuse some of the        you can use one of the many com-                 of hotels rooms at the UMD      • Rhinovirus and Contamination in Hotel Rooms
                                                       components, such as the power sup-      mercially available programs, such            Inn and Conference Center, so
                                                                                                                                                   CALL 1.800.228.9290 TO       • Cleaning for MRSA in Athletic Facilities
                 The dumpster. Tossing your old        ply, the memory, or the video cards.    as Norton Utilities, WipeDrive, or
              computer equipment in the dump-          On the other hand, there is a very      UniShred Pro. These programs erase           RESERVE YOUR ROOM TODAY!            • Risk Modeling of Norovirus
              ster is the easiest solution, but it’s   good chance that most of the stuff      the data, then write useless informa-
              also the worst. In fact, most states     you give them will end up in the        tion on the disks to remove all traces
              have some sort of law against it.        dumpster.                               of your confidential information.
              Computer components contain lead
              (three to seven pounds in a typical
                                                           Computer recycling. Recycling
                                                       sounds like a great idea, too. Com-                          Timmy King has
                                                                                                                                                                               DON’T MISS IT - REGISTER TODAY!
              CRT), mercury, arsenic, cadmium,         puters have lots of recyclable com-                          23 years of experi-                                        Call 1.888.285.2474 or register online at
              chromium, and a host of other toxic      ponents, like plastic and glass, as                          ence in m a n u -
              substances. A 2004 study by the          well as valuable metal, like gold,                           f a c t u r i n g and                                      www.ciri-research.org/symposium
              University of Florida showed that        silver, and copper. Unfortunately,                           distribution. He
              even a typical computer mouse con-       computer recycling is a labor-                               can be reached at
                                                                                                                                                                                    Thanks to our Science Advisory Council Underwriters
              tains enough lead to qualify as a        intensive and potentially haz-                               Timmy@Timmy
              hazardous material.                      ardous process. There is a wonder-                           King.com.

12 March/April 08
                                                                                                                                          Price & Performance                                                   more harmful than conventional, nongreen products. In some

We’re Green ...
                                                                                                                                          Those of us who remember the first residential-use green clean-       cases, this happened because the science and knowledge of the
                                                                                                                                          ing products introduced about 30 years ago recall that virtually      day had not matured. In other instances, the manufacturer may
                                                                                                                                          all had two things in common: high cost and poor perform-             have been intentionally misleading—or “greenwashing”—the
                                                                                                                                          ance. Over the years, however, prices have come down and              customer. It is simply not possible, without an independent,
                                                                                                                                          performance has improved.                                             third-party evaluation, to tell if a product is really healthier for
                                                                                                                                              A similar trend happened in green facility construction. Less     people and the environment or if the marketing claims are just

Now What?
                                                                                                                                          than a decade ago, experts indicated that building owners who         “spin,” misleading those who don’t have the time or expertise
                                                                                                                                          wanted to construct and operate a green facility—one that             to fully analyze the product.
                                                                                                                                          incorporated the use of environmentally preferable cleaning
                                                                                                                                          products—should expect a cost of about 20 percent more than a         Product Commitment
                                                                                                                                          conventional facility. But now, the costs to build and operate a      Much more so than with conventional cleaning products, green
                                                                                                                                          green facility are in many cases negligibly higher and at most        and healthier cleaning products need not only the support of
By Mike Sawchuk                                                                                                                           about 5 percent over those of a conventional facility.                the manufacturers that make them and the distributors that
                                                                                                                                              Still, distributors need to shop further than the ticket price.   market them, but also their commitment. FSPs are asked to
                                                                                                                                          While purchase prices may be similar, some green cleaning             clean and maintain facilities with entirely new products and
                                                                                                                                          products are not as cost-competitive as they may seem. A closer       systems. This requires the strong backing of the manufacturer
                                                                                                                                          examination finds that some green chemicals have dilution             to the distributor and the distributor to the FSP by offering:
                                                                                                                                          ratios that make them significantly more expensive than con-              • Training and education programs on what healthier clean-
                                                                                                                                          ventional cleaning products and even other environmentally            ing products are and their features and benefits.
                                                                                                                                          preferable products. The solution-to-water ratio is often over-           • Ongoing assistance in the form of webinars, information
                                                                                                                                          looked in the selection process and only comes to light once the      packets, tips to shorten the learning curve when using the
                                                                                                                                          product has been purchased.                                           products, presentations, and seminars by experts.
                                                                                                                                              Similarly, just because a product is green does not mean it           • Troubleshooting and patience. Problems may arise, and
           ow that “green” is “in” and most jansan distributors        workers, building occupants, facility visitors, and the environ-                                                                         the manufacturer and distributor must work together and step

                                                                                                                                          performs well or the same as other green products. The best
           have a green line to offer clients looking for environ-     ment when compared with competing cleaning products serv-          examples of this are some of the green floor care products now        in when needed to help the FSP over the hurdles.
           mentally preferable products, many building service         ing the same purpose.                                              available, such as strippers, restorers, and finishes.                    • Product demonstrations and challenges—comparing dif-
 contractors (BSCs) have incorporated green cleaning systems              The most common green cleaning products are those that              A recent test of 25 different green floor care finishes at the    ferent products at the customer’s location.
 into all or most of their service operations. In addition, more       have had the harsh chemicals often found in conventional           massive Empire State Plaza building complex in Albany, NY, by
 and more facility managers and property owners have trans-            cleaners replaced with sustainable ingredients and technolo-       the facility’s cleaning and maintenance department found that         An Ongoing Process
 ferred from conventional cleaning to green cleaning, believing        gies that have been independently analyzed and shown to            only two were comparable in performance to conventional fin-          There are scores of quotes from many of the most famous peo-
 they have taken the necessary steps to protect the environment        be healthier.                                                      ishes. As for the other 23, either the floor’s shine disappeared      ple in history about how we should place a greater emphasis
 as well as the health of their cleaning workers, building occu-          Also in the environmentally preferable products category        within a matter of weeks; the products discolored plates and          on our journey in life than on our destination as we seek to
 pants, and building visitors. In fact, a number of facility service   are biological cleaning solutions, aka bio-cleaners. These prod-   switches built into the floor; or cleaning workers found it neces-    reach our goals. The same can be said of going green.
 providers (FSPs) who have made the switch to green cleaning           ucts contain enzymes and combine safe bacteria, nutrients, and     sary to double their efforts, use more chemical, or apply many           For distributors, as for BSCs and facility owners and man-
 believe they are ahead of the curve. They feel that having gone       other ingredients that harness nature’s own processes to digest    more coats of finish to achieve comparable, satisfactory results.     agers, the key is to start the process by making the decision to
 green, their job is now done.                                         soils and convert them into safer, more benign compounds.                                                                                select healthier, environmentally preferable cleaning products.
    Unfortunately, most FSPs will soon find that selecting             One of the big benefits of bio-cleaners is that they continue to   People & the Environment                                              This demonstrates a commitment to a better, greener future.
 environmentally preferable cleaning products is just the first        clean for up to 80 hours after application, allowing them to       Most jansan chemical manufacturers have turned to certifying          But it doesn’t stop there.
 step in the move toward healthier systems. The next step is           deep-clean hard-to-reach areas and help eliminate odors.           organizations, such as EcoLogoM and Green Seal®, to verify               We must acknowledge that not all green products are the
 making sure that the products selected meet specific cleaning            Similar to bio-cleaners are hydrogen peroxide cleaners.         that their products are healthier and safer for the environ-          same. Some may not meet cleaning needs for a variety of rea-
 needs and challenges. Today, it is no longer enough for a             These products kill organisms by oxidation, which can be best      ment. Being able to place the certifying organization’s mark          sons. We must be willing to change if necessary and keep
 product to be deemed green. The product must also be priced           described as a “controlled burning” process. When hydrogen         or seal on their product is proof that it meets all current green     searching for the best products to effectively clean facilities,
 right, perform well, be proven effective at protecting people         peroxide reacts with organic material, it breaks down into oxy-    requirements.                                                         while protecting people, their health, and the environment.
 and the environment, and come with value-added services               gen and water.                                                        Some manufacturers, however, whether because of the cost
 that FSPs expect from a committed jansan distributor or                  Although chemical, biological, and hydrogen peroxide tech-      or for their own internal reasons, have decided not to have                                Mike Sawchuk is vice president and general
 manufacturer.                                                         nologies differ from one another, they can all safely comple-      their products certified. Sometimes, these products may even                               manager of Enviro-Solutions Ltd., a manufac-
                                                                       ment one other. An ideal green cleaning program may take           be safer and meet higher standards than those called for by the                            turer of green cleaning products for nearly 15
 What Is Green?                                                        advantage of the strengths of each of these technologies to help   major certifying organizations. The problem is, how can the                                years. He can be reached at Sawchuk@Enviro-
 As an informative resource for FSPs, distributors should first be     obtain a healthier environment. But each technology must still     distributor, cleaning worker, or purchasing agent really know?                             Solution.com.
 able to define green cleaning products. A green, environmen-          be evaluated by price, performance, protection of people and          A number of the “self-declared” green cleaning products
 tally preferable—or sustainable—cleaning product can be               the environment, and the commitment of the distributors and        introduced years ago were later determined not to be safer for
 described as one with a reduced negative impact on cleaning           manufacturers that market and produce the products.                users and the environment, and some were even found to be

14 March/April 08                                                                                                                                                                                                                                                     ISSA Today 15
A DfE Formulator                                                                                                                                and persistent compounds.
                                                                                                                                                    The program currently recognizes sev-
                                                                                                                                                                                                    Starting the DfE review process is sim-
                                                                                                                                                                                                 ple and straightforward. Companies inter-
                                                                                                                                                                                                                                                 and product-specific literature. This mark,
                                                                                                                                                                                                                                                 accompanied by the tagline “Recognized

     Program Primer                                                                                                                             eral types of industrial/institutional- and
                                                                                                                                                consumer-cleaning products, including
                                                                                                                                                general purpose, kitchen and bathroom,
                                                                                                                                                floor care, carpet care, laundry, and hand
                                                                                                                                                                                                 ested in product recognition should first
                                                                                                                                                                                                 contact DfE or NSF International (888-
                                                                                                                                                                                                 NSF-FOOD). NSF is an independent,
                                                                                                                                                                                                 qualified standards-development and
                                                                                                                                                                                                                                                 for Safer Chemistry,” allows facility man-
                                                                                                                                                                                                                                                 agers and service providers to quickly
                                                                                                                                                                                                                                                 identify and choose cleaning products
                                                                                                                                                                                                                                                 that protect the environment and are safer
                                                                                                                                                care products. In addition, the program          product-certification organization, widely      to use in their facilities. Companies can
                                    Design for the Environment partners with sustainability                                                     recognizes marine cleaning products,             recognized for its scientific and technical     also state that their cleaning products are
                                                                                                                                                holding tank treatments, deicers, printing       expertise in the health and environmental       ”Formulated in Partnership with the
                                    leaders to design and differentiate safer products                                                          inks, and industrial coatings. DfE wel-          sciences. NSF has been selected by DfE to       Design for the Environment Program.”
                                    By David DiFiore, Sarah Krol,                                                                               comes interest in recognition opportuni-         provide timely and confidential product             Product manufacturers displaying the
                                                                                                                                                ties for other product sectors.                                                                    DfE logo on recognized products are
                                    and Libby Sommer
                                                                                                                                                                                                                                                   instantly identified as industry leaders.
                                                                                                                                                DfE Review Criteria                             Product manufacturers                              The DfE program has allowed use of its
                                                                                                                                                DfE’s Review Guidelines for cleaning                                                               logo on hundreds of products, formu-
                                                                                                                                                products are available on the DfE Web
                                                                                                                                                site at www.epa.gov/dfe/pubs/
                                                                                                                                                                                                displaying the DfE logo                            lated from the safest possible ingredients.
                                                                                                                                                                                                                                                   In 2007, these products, through reformu-
                                                                                                                                                formulat/formulator_review0108.pdf.                                                                lation, reduced the use of ”chemicals of
                                                                                                                                                DfE is increasing program trans-                on recognized products                             concern“ by 80 million pounds, up from a
         he U.S. Environmental Protection      standing the impacts of chemicals on peo-       facturers key insights into sustainable

                                                                                                                                                parency by developing screens for the                                                              reduction of 59 million pounds in 2006. A
         Agency’s (EPA) DfE (Design for
         the Environment) Formulator Pro-
                                               ple and the environment.                        product design:
                                                                                                   • The review is especially thorough, dis-
                                                                                                                                                functional classes of ingredients in
                                                                                                                                                cleaning products. The DfE Screen for
                                                                                                                                                                                                are instantly identified                           full list of DfE-recognized products and
                                                                                                                                                                                                                                                   partner/manufacturers can be viewed at
gram offers a unique partnership oppor-        DfE & Formulators                               criminating, and protective. DfE carefully       Surfactants, for example, identifies                                                               www.epa.gov/dfe/pubs/projects/
tunity for sustainability leaders seeking to   DfE has two defining characteristics that       profiles each product ingredient, with no        safer surfactants according to their key          as industry leaders.                             formulat/formpart.htm.
make products that are safer for the envi-     enable it to offer a unique service to prod-    exceptions. It requires the review of each       attributes, rate of biodegradation, and                                                                Importantly, DfE recognition qualifies
ronment and human health and to differ-        uct formulators: its technical review team      ingredient to ensure that the component is       acute aquatic toxicity.                          reviews for partnership candidates. NSF         products for many environmentally
entiate those products in the marketplace.     and its assessment methodology. The             among the safest in its class.                       To identify surfactants that meet the        works directly with each DfE candidate          preferable purchasing programs. DfE is
    Product manufacturers that become          review team has many years of experience            • DfE uncovers chemicals of concern that     DfE Screen for Surfactants, formulators can      throughout the review process, providing        currently recognized by many state and
DfE partners and earn the right to display     and is highly skilled at assessing chemical     can be masked by raw material blends or by       subscribe to CleanGredientsTM, an online         one-on-one customer service and techni-         local government green-cleaning-procure-
the DfE label on recognized products have      hazards, applying predictive tools, and         dilution in water. By focusing at the ingre-     marketplace for safer chemical ingredients       cal support. (Other organizations inter-        ment programs. New Jersey, Illinois, Ore-
invested heavily in research, development,     identifying safer substitutes for chemicals     dient level and on inherent characteristics,     for cleaning products (www.cleangredi-           ested in working with DfE to offer third-       gon, and other states refer to DfE-recog-
and reformulation to ensure that their         of concern. The team applies DfE assess-        DfE is able to carefully scrutinize formula-     ents.org). (Note: ISSA members receive a 20      party reviews may apply to DfE.)                nized products as qualifying products
ingredients and finished products line up      ment methodology by carefully reviewing         tions and make meaningful determina-             percent discount off CleanGredients subscrip-                                                    under their green-purchasing policies.
on the “green” end of the health and envi-     every product ingredient and situating it       tions on potential concerns.                     tion fees.) More than 80 surfactants are cur-    NSF Review Cost                                 The draft North American Green Purchas-
ronmental spectrum while maintaining or        along a continuum of improvement.                   • DfE uncovers chemicals of potential con-   rently listed in that database, many of          The cost for an NSF product review varies,      ing Initiative also recommends DfE-recog-
improving product performance.                     DfE is a cooperative partnership pro-       cern that are similar to known harmful chemi-    which meet the DfE screen. The DfE Screen        based on the number of ingredients per          nized products to NAFTA countries.
    When you see the DfE label on a prod-      gram that emphasizes green chemistry and        cals. Through the EPA’s unique chemical          for Solvents will soon be publicly avail-        product and the number of products sub-             For more information about the DfE
uct, it means the DfE scientific review        continuous improvement. The program             expertise, the program spots data-poor           able. As with surfactants, solvents that         mitted for recognition. Once an ingredient      program, or to get started on becoming a
team has screened each ingredient for          approaches product greening like a manu-        chemicals that might be of concern               meet the DfE Screen for Solvents will also       is reviewed for a company, that ingredient      DfE-recognized partner, please see the DfE
potential human health and environmen-         facturer would. DfE collaborates with for-      because of their similarity to chemicals of      be listed in CleanGredients.                     is reviewed free of charge when used by         Web site at www.epa.gov/dfe or contact
tal effects and that based on currently        mulators or “partners” to help them select      known concern, thus affording an extra               The DfE Formulator Program requires          that same company in other product for-         Libby Sommer of the DfE at sommer.eliza-
available health and safety data, EPA pre-     safer ingredients to use in their cleaning      measure of protection.                           all partners to demonstrate that their           mulations. Ingredients that are listed on the   beth@epa.gov or Sarah Krol with NSF
dictive models, and expert judgment, the       products. Through its review team and               • DfE spots negative synergies between       products perform at least on a par with          CleanGredients database are also reviewed       International at skrol@nsf.org. For further
product contains only those ingredients        methodology, DfE provides information to        product components. These potentially dan-       high-performing products in their class.         free of charge. A cost estimate, based on the   information on CleanGredients, please see
that pose the least concern among chemi-       formulators that helps them select the safest   gerous chemical combinations pose con-           Potential partners can satisfy this criterion    product formulation and other confidential      www.cleangredients.org or contact Topher
cals in their class.                           chemicals. While the DfE label indicates        cerns for both acute and longer-term             by submitting appropriate test results           information submitted to NSF, will be pro-      Buck at topher@greenblue.org.
    The DfE program is located in the          that the product is as safe as a high-func-     effects.                                         from standardized test methods or by             vided for each candidate, free of charge.
EPA’s Office of Pollution Prevention and       tioning product can be, based on the current        • DfE screens all fragrances and dyes for    providing equivalent performance tests           Apart from the NSF review, there are no
Toxics (OPPT), which specializes in the        science, DfE understands that the science       chemicals that may present serious health or     agreed to by DfE.                                fees associated with the DfE product-recog-     David DiFiore is a project manager in the
identification and evaluation of chemi-        continues to evolve. This approach is adapt-    environmental effects. Some of the chemi-                                                         nition process. And there is no annual          EPA’s Design for the Environment Program;
cals. OPPT has reviewed more than 30,000       able, therefore, to changing circumstances      cals of potential concern in cleaning prod-      Getting Started                                  renewal cost for DfE recognition.               Sarah Krol is the business unit manager, Non-
chemicals in its New Chemicals Program         and new information and emphasizes con-         ucts are those used in small concentra-          The six basic steps to DfE partnership                                                           food Compounds Registration Program, NSF
and has regulated chemicals for more           tinuous improvement as chemical innova-         tions in some fragrances and dyes.               are outlined on the DfE Web site at              Measurable Benefits                             International; and Libby Sommer is an envi-
than 30 years. In its review process, DfE      tion produces safer ingredient choices.         Chemicals of concern include sensitizers,        www.epa.gov/dfe/pubs/projects/                   The EPA allows recognized products to           ronmental scientist at the EPA’s Design for
taps this unique expertise in under-               The DfE product review offers manu-         carcinogens, and environmentally toxic           formulat/about.htm.                              carry the DfE certification mark on labels      the Environment Program.

16 March/April 08                                                                                                                                                                                                                                                            ISSA Today 17

                                           products to meet the new regulations?             ISSA Today: Your DBE solvents are ingredi-
                                           ISSA Today spoke with Eileene Keating,            ents in cleaning products. Do you think the
                                           DBE global market development manager             average formulator of cleaning products
                                           at INVISTA and a 30-year veteran of the           understands the differences among solvents
                                           chemical industry, for her perspectives on        and the impact of those differences on the
       ublic concerns over air quality—    these and other matters.                          cleaning product itself?

P      both indoors and outdoors—are
       fueling tighter U.S. federal and
state regulations regarding volatile
                                           ISSA Today: The tagline on the ad for your
                                           company’s solvents reads, “Discover solvents in
                                                                                             Keating: Some cleaning-product formula-
                                                                                             tors are getting overloaded with regula-
                                                                                             tory requirements and technical informa-
organic compounds (VOCs). Solvents,        balance with nature.” What does that mean and     tion, and the situation can be very
which are found in institutional and       why is it important to the cleaning industry?     confusing. Regulations require that some            • Daily industry news right on the homepage
household cleaners as well as a wide       Keating: Cleaning product formulators             solvent products be phased out so the for-    • Streaming educational videos in English & Spanish
range of other products, can be a major    and consumers are demanding more and              mulator is challenged to find suitable           • Exclusive Member Lounge with bonus benefits
source of VOCs. Formulators of these       more environmentally responsible sol-             replacements. In many cases, decisions
products are forced to navigate a maze     vents. That creates a need for a balance. On      are based purely on the properties of the               • Expanded directories & easy navigation
of regulations and information as they     one side of the scale, formulators need sol-      replacement solvents, without under-
struggle with changing the solvents in     vents that help them meet environmental           standing the impact of those solvents on
their formulations to comply with the      regulations. That need must be balanced           product performance. A lot of today’s for-
regulations without sacrificing product    with a need for solvents that maintain the        mulators know how product components
efficacy.                                  efficacy of cleaning products. At INVISTA,        work based on experience. Having to dis-
   What is the impact of these changing    we think our solvents help cleaning-prod-         card that expertise and find something
regulations on the cleaning-product mar-   uct formulators balance the requirements          new is very difficult and confusing. More-
ketplace? How are formulators clearing     of their customers with regulatory require-       over, look for the regulatory situation to
the hurdles they face when reformulating   ments in place to protect the environment.        become more rather than less complicated

18 March/April 08                                                                                                                                                           2008
in the future. For example, California is       approach without fully understanding the         scores in part why water might not be the        it important to you and the cleaning industry?   ISSA Today: What are some of the product          ISSA Today: Is the state-of-the art of manu-
once again tightening VOC limits for            complete range of component options and          best for solvents in cleaning products.          Keating: I think CleanGredients is a won-        attributes formulators should look for in their   facturing solvents improving? If so, how?
many cleaning products, including gen-          functionality, in addition to environmen-           The bottom line is that all organic           derful tool for formulating chemists. It is a    solvents?                                         Keating: Yes, there definitely has been
eral-purpose cleaners, glass cleaners, and      tal considerations.                              solvents may not be bad as long as they          warehouse of valuable information. It            Keating: After first considering regula-          improvement. I’ve been involved with
hand cleaners.                                      The third step involved a more rea-          are used reasonably, rationally, and             gives them a database of environmentally         tory requirements, a formulator needs to          the chemical industry for three decades.
                                                soned, rational, responsible approach—           responsibly.                                     responsible chemicals and solvents from          take a holistic approach in deciding              Think how far we’ve come! When I
ISSA Today: How do you go about educating       balancing regulatory compliance and per-                                                          which to choose. (See page 17 for more on        whether the finished product should be            started my career in this industry, envi-
formulators about your solvent products?        formance. This enabled formulators to            ISSA Today: Can companies like INVISTA           CleanGredients.)                                 water-based or nonaqueous. One impor-             ronmental concerns were not front
Keating: Education is an ongoing                                                                       be a resource for cleaning product             What CleanGredients is not going to          tant consideration will be the type of            burner, and that is definitely not the
process that combines using old                                                                        formulators?                               give formulators is advice on how best to        material that is to be removed. Is it water       case today.
media, like tradeshows, with new-
                                                  I think CleanGredients                               Keating: By all means! Our Web site        use chemicals and solvents. That’s where         soluble or organic in nature? If it’s                 I’ve seen processes and practices
age media, like streaming video.
    Face-to-face dialogue with for-
                                                   is a wonderful tool for                             contains information, and formula-
                                                                                                       tors can request information using
                                                                                                                                                  companies like INVISTA come in. We’ll
                                                                                                                                                  complement CleanGredients with informa-
                                                                                                                                                                                                   organic, the formulator may decide from a
                                                                                                                                                                                                   stewardship standpoint that the product
                                                                                                                                                                                                                                                     greatly change for the better and watched
                                                                                                                                                                                                                                                     the industry fully embrace product stew-
mulators is invaluable. That’s why             formulating chemists. It is a                           our Web site. We can also arrange          tion through our tutorials and other media.      should be nonaqueous based.                       ardship. There have been improvements
shows like ISSA/INTERCLEAN®                                                                            virtual meetings on the Internet to            There are important labeling efforts             After making those decisions, he or she       in areas such as yields, process controls,
are so important to us. The number                 warehouse of valuable                               share information.                         underway so that end users can under-            needs to consult a solubility table as a guide    in-process quality controls, effluent treat-
of formulators asking about our                                                                            I think starting formulations are      stand how cleaning products measure up           in choosing the proper combination of sol-        ment, and many more. All of this was
solvent, DBE, at ISSA/INTER-                   information. It gives them a                            among the most important things            environmentally. Green SealTM and EU             vents. No one solvent will do everything.         brought about by ISO [International
CLEAN last October was very grat-
ifying, and we’re working to part-
                                               database of environmentally                             we can share. The solvent class of
                                                                                                       products is not widely understood
                                                                                                                                                  Eco-label are among dozens of these
                                                                                                                                                  efforts around the world, and all of them
                                                                                                                                                                                                       Beyond that, there are several questions
                                                                                                                                                                                                   a formulator should ask about a new sol-
                                                                                                                                                                                                                                                     Organization for Standardization] stan-
                                                                                                                                                                                                                                                     dards, in conjunction with a growing
ner with, and provide technical                  responsible chemicals and                             from an experience standpoint. As          will be very important to formulating            vent. Is it a low-VOC product? Is it non-         understanding of the impact of actions on
support for, several cleaning-prod-                                                                    formulating chemists are faced with        chemists as time goes on. These labeling         flammable? Does it readily biodegrade?            the environment. This is a responsible
uct formulators based on meeting                    solvents from which                                meeting new and emerging regula-           efforts push information downstream and          Does it have a neutral pH? There are prob-        industry. Remember, we live in the envi-
them at the show.                                                                                      tions, they don’t have experience          help end users.                                  ably other questions, but that’s a start.         ronment, too.
    Of course, face-to-face meetings                     to choose.                                    with many of the newer, more envi-
aren’t always efficient and effective                                                                  ronmentally preferred solvents and
given the demands on people’s time, so          realize that some petrochemical-based            don’t have a starting point. Helping them
we’re using new-age media, such as              organic solvents can be used to formulate        with starting formulations enables them
streaming video, to bring formulation           environmentally sound cleaning prod-             to compare new products with those they
customers into our labs. The technology         ucts. Said another way, they saw that            already know.
enables them to compare the perform-            products that were not bio-based can be
ance attributes of our products with            used responsibly.                                ISSA Today: Is the international regulatory
competitive products without leaving                                                             climate markedly different from that in the
their offices. As they say, a picture is        ISSA Today: What have you learned from the       United States? Where can formulators out-
worth a thousand words.                         marketplace about how formulators are going      side North America turn for perspective and
                                                about altering their products to meet environ-   information?
ISSA Today: More and more facility service      mental regulations?                              Keating: Yes, the regulatory climate dif-
providers are looking for “green” products.     Keating: As I said earlier, there is much        fers among the Asia-Pacific region, the
What has been the impact of this shift in       confusion in the marketplace regarding           European Union, and North America.
demand on formulators of solvents?              evolving environmental regulations. It’s         There are even differences within individ-
Keating: I think there have been three          very interesting to me that some formula-        ual countries or locales. The common
impacts, and they’ve been sequential.           tors are convinced that environmentally          ground is that the regulatory climate is
First, formulators immediately attempted        responsible formulations require the use         consistently changing everywhere.
to formulate out ingredients that made          of water as a solvent. These days, water            Our resources at INVISTA are available
their products fail to meet environmental       might not be the most environmentally            internationally. What we do to support
regulations. Formulators found this             sound choice for a solvent. In many              North American formulators can be done
approach problematic because substitut-         regions, water is a scarce resource, and         for international formulators. Interna-
ing solvents one-for-one isn’t possible. The    environmental stewardship means that             tional formulators can reach us either
complete formulation must be considered.        we must judiciously match resources to           directly or through our distributors. Of
    The second step in the sequence was         their best end uses.                             course, ISSA is also a good resource for
when formulators started with a clean              In addition, in some parts of the world,      credible information.
slate and built from the ground up. This        regulations dictate that the effluent water
approach brought them closer to perform-        from product manufacturing must be               ISSA Today: How useful is CleanGredientsTM
ance requirements, but not quite there          cleaned up prior to release. This can be a       [an online database of safer chemical ingredi-
because many of them attempted this             costly use of other resources and under-         ents for cleaning products] to formulators? Is

20 March/April 08                                                                                                                                                                                                                                                                ISSA Today 21
                                                                                                                                            Market Focus

                                                                                                                                                   Magic Wands
                                                                                                                                                   By Mike Genteman
                                                                                                                                                           o make cars more economical        the airflow around planes so that         still used today, especially for

                                                                                                                                                    T      to operate, automakers these
                                                                                                                                                           days are considering all kinds
                                                                                                                                                    of options, including hybrid and
                                                                                                                                                                                              they require less fuel.
                                                                                                                                                                                                  OK, you’re probably thinking
                                                                                                                                                                                              about now, that’s interesting, but
                                                                                                                                                                                                                                        “quick cleans” and to maintain
                                                                                                                                                                                                                                        heavily trafficked areas, even
                                                                                                                                                                                                                                        though some experts believe they
                                                                                                                                                    electric engines. They’re also taking     what does all this have to do with        remove only about 25 percent of the
                                                                                                                                                    a closer look at car design, specifi-     carpet care? The answer is that new       soil in carpets and fail to reach deep
                                                                                                                                                    cally at how air flows around and         technologies that smooth the air-         down into carpet fibers.
                                                                                                                                                    over a vehicle as it travels. Though      flow through a portable or truck-             Around the early 1960s, some of
                                                                                                                                                    we may not realize it, this airflow       mount extractor wand may be               the first carpet extractors for profes-
                                                                                                                                                                                              among the most significant                sional use were developed. First
                                                                                                                                                                                              advances in wand technology since         referred to as “steam cleaners,” they
                                                                                                                                                                                              the units were first introduced some      used a wand to spray water, if a pre-
                                                                                                                                                                                              40 years ago.                             spray had been applied, or cleaning
                                                                                                                                                                                                  When air flows from a region of       solution along with a rinsing agent
                                                                                                                                                                                              high pressure, or high velocity, to       on the carpet. As the wands were
           ith the concerns about “greenwashing” and assuring        that standards should be set by the federal                                                                              one of low pressure, or low velocity,     pushed forward, the water or solu-

W          facility service providers (FSPs) that the products
           they select are indeed environmentally preferable,
EcoLogoM, North America’s largest green certification and
                                                                        And a whopping 91 percent of respondents
                                                                     indicated that they are more concerned now
                                                                                                                                                                                              it becomes chaotic and disorgan-
                                                                                                                                                                                              ized, causing turbulence. Smoothing
                                                                                                                                                                                              out this airflow through a wand, or
                                                                                                                                                                                                                                        tion was released over the carpet.
                                                                                                                                                                                                                                        Pulled back, the wand extracted the
                                                                                                                                                                                                                                        water or solution, removing soils
marketing organization, decided to ask jansan professionals          with selecting green products than they were                                                                             around a car or plane, is called mak-     and contaminants in the process.
what they think about green products and the value of green          three years ago.                                                                                                         ing it more laminar. With cars and            As the cost of these extractors
certification.                                                                                                                                                                                planes, the result is less resistance,    decreased and their efficiency and
    Approximately 1,500 manufacturers, jansan distributors,          Surprised … or Not?                                                                                                      reduced turbulence, and improved          flexibility improved, most carpet-
building service contractors (BSCs), facility managers, building     “Many people in the jansan industry                                                                                      fuel economy. With wands, the lam-        cleaning professionals recognized
owners, and in-house cleaning professionals were invited to take     believe it has been in just the past couple                                                                              inar airflow has the potential to sig-    them as the most thorough and effi-
a survey covering a variety of questions on these subjects.          of years that people started taking green                                                                                nificantly improve vacuum per-            cient way to clean carpets. To
    Also invited were distributors associated with Enviro-Solu-      cleaning issues seriously,” says Scot Case,                                                                              formance, enhance moisture                improve the machines, the big
tions Ltd., a leading manufacturer of green cleaning products, as    vice president of EcoLogo and TerraChoice                                                                                recovery, increase worker produc-         emphasis was always on the extrac-
well as Pro-Link, a jansan-focused buying group.                     Environmental Marketing. “The survey, however, found                                                                     tivity, protect indoor air quality, and   tor itself. Systems, designs, and
    There were nearly 200 respondents, of which 46 percent were      that nearly 60 percent said they were taking a much closer look                                                          help “green” carpet cleaning.             technologies were developed to
distributors. These were followed by manufacturers at 28 per-        at green cleaning products as much as five years ago. That was                                                                                                     make the machines more powerful
cent and BSCs at 16 percent; the remaining 10 percent were facil-    a bit of a surprise.”                                                                                                    From Bonnets to Wands                     and efficient and at the same time
ity managers, owners, and in-house cleaners.                             Additionally, Case recalls that it was not so long ago that                                                          After World War II, when wall-to-         smaller and more portable.
    More than half of the respondents lived in the northeastern      he heard some cleaning professionals indicate that green                                                                 wall carpeting became very popular,           Although some changes were
region of the United States or in Canada. The next largest group     cleaning was a fad or that it would only interest a specific seg-              has a significant effect on how much      carpets were most often cleaned with      made to the wands—mostly to
was located in the U.S. southeast and the rest in the western half   ment of the industry. “In the survey, nearly 94 percent indi-                  fuel the car uses, its overall perform-   bonnet or shampoo cleaning systems.       make them lighter and hence easier
of the United States and Mexico.                                     cated that green cleaning is not a fad,” he says. “This seems to               ance, its stability, and even how            Although they have their differ-       to work with, or to add more holes
    Outlined here are some of the findings regarding key green       suggest that green cleaning is here to stay and the direction                  quiet it is.                              ences, both systems use brushes,          or slots to allow for more airflow—
and certification issues:                                            the industry is going.”                                                           Similarly, aircraft engineers have     pads, or bonnets placed at the bot-       once the technology was developed,
    More than 40 percent of respondents indicated that they              Mike Sawchuk, vice president and general manager of Enviro-                been working for years on develop-        tom of a conventional rotary buffer.      it changed little for decades. How-
define a green product as one that has been certified by a recog-    Solutions, notes that he has seen a “tidal-wave” change in the                 ing ways to make the air flow             Chemicals are applied to the carpet       ever, the airflow traveling through
nized certification program. Approximately 22 percent said that      interest in green cleaning products in the past few years and was              around airplanes more smoothly.           directly or to the pad/bonnet either      these wands was turbulent rather
the product needs only to “meet the criteria” of a recognized cer-   not particularly surprised at the overwhelming belief that green               Originally, the goal was to help          by a shampooing unit attached to          than smooth. Because of this, extrac-
tification body.                                                     cleaning has staying power.                                                    eliminate problems caused by air          the machine or with a prespray.           tors were still not operating at full
    An overwhelming 94 percent indicated that the industry               As to the value of certification, Mike Nelson, vice president of           turbulence, which is what makes              The technician places the buffer       efficiency.
does need some recognized standards to determine whether             marketing for Pro-Link, says that both distributors and FSPs see               planes bounce up and down. How-           over the carpet, moves the machine
a product can be called green. As to what entity should cre-         great value in it. “If you are making a buying decision for a facil-           ever, just as with the automakers,        from side to side, and changes or         Laminar Technology
ate these standards, 60 percent said it should be a “third-          ity,” he says, “certification helps eliminate uncertainty and makes            the real focus for aircraft engineers     rinses the pads/bonnets as they           One of the many benefits of the Car-
party, independent organization.” However, 28 percent said           end users more confident in their selections.”                                 now is on how to further smooth           become soiled. These systems are          pet and Rug Institute’s (CRI) Seal of

22 March/April 08                                                                                                                                                                                                                                             ISSA Today 23
Market Focus                                                                                                                                  MEMBERS MAKING HEADLINES

Approval program is that it inspired car-       lent airflow would require as much as       manufacturer’s portable extractors that       On the Move                                   product line), and Brian Consolino is the      LLC, a DEMA Company. The entire
pet-extractor manufacturers to build more       four times more driving pressure, which     had already earned the Bronze Seal of                                                       firm’s new eastern regional sales manager.     team of Viking employees, led by Jeff
efficient equipment. (The CRI program           would in turn require considerably larger   Approval certification. The same machines                                                   Romero graduated from California State         Whittaker, continues to support Viking’s
evaluates extractors based on soil removal      vacuum systems and motors.                  were retested, but instead of using a con-                                                  University, Fullerton, and has more than 11    customers, and DEMA’s global sales
and moisture recovery and ensures that              Instead of building larger motors,      ventional wand, all used a wand with lam-                                                   years of management, sales, and marketing      team has begun to support the Viking
the machines do not harm the carpet after       these engineers decided to look for ways    inar technology. No other changes were                                                      experience. Consolino attended the Uni-        product line.
extraction.)                                    to remove the turbulence and avoid hav-     made, yet all the machines retested sur-                                                    versity of Arizona and has more than 10
    At first, the focus for many manufactur-    ing airflow travel from an area of high     passed their initial performance. This                                                      years of sales and marketing experience.       Haines City, FL-based Cellynne Corp. has
ers was, once again, on the extractor itself,   pressure to one of low pressure. By         time, they earned the Gold certification,                                                                                                  opened a new converting facility in
finding new ways to make the machine’s          redesigning the wands and using nar-        the highest certification possible.                  Dwyer                 Enustun          Joining the staff in the corporate office of   China, where it will soon begin producing
motors and vacuums more powerful.               rower tubing, engineers made the airflow       If, indeed, this high-tech wand technol-   Clark National, Inc., Elk Grove Village,      Atlanta, GA-based Southeastern Paper           folded towels and napkins. The 65,000-
However, there were other manufacturers         more orderly and streamlined, essentially   ogy proves to significantly improve the       IL, recently welcomed Robert J. Dwyer         Group, Inc. is Robyn Conner, as financial      square-foot facility is located in the region
that decided to revisit the total machine,      making it laminar.                          performance of carpet extractors, it could    as executive vice president-finance and       controller. Conner is a graduate of the        of Shenzhen, a sub-provincial city of the
examining all key components to see                                                         very well wind up having a major impact       chief operating officer, and Steve Enus-      University of South Carolina and a certi-      Guangdong province.
where improvements in efficiency and            The Laminar Future                          on the carpet-cleaning industry.              tun as corporate director of sales-           fied public accountant.                           In other Cellynne news, the company
cleaning effectiveness could be made. The       As with all new technologies, many                                                        HMR/packer processor division. Dwyer                                                         has announced plans for expansion at its
result? They took a closer look at wand         engineers, manufacturers, and carpet-                          Mike Genteman is a         focuses on implementing operational           The O’Dell Corp., Ware Shoals, SC, has         headquarters in Haines City. The firm will
technology.                                     cleaning professionals are taking a wait-                      senior product develop-    efficiencies throughout the company           made a number of personnel changes             build a 120,000-square-foot addition to its
    They soon learned that a relatively         and-see attitude, examining laminar                            ment engineer with         while Enustun oversees all sales activity     recently: William “Benjie” Prince has          warehouse, bringing the size of its paper
large driving pressure is required to sus-      technology to determine if this is a sig-                      Coeur d’Alene, ID-         related to the HMR/packer processor           joined the company as manufacturing            manufacturing plant to 370,000 square feet.
tain airflow through the wand when it           nificant new direction in carpet-wand                          based U.S. Products.       division, including market growth,            manager; Kevin Fain has moved from
becomes turbulent. In fact, existing air-       technology. But some of the initial                            He can be reached at       staffing, and training.                       manager of special projects to purchasing      Rosemont, IL-based U.S. Foodservice has
flow formulas state that to double the          results have proved promising.                                 208-772-0573.                                                            manager/vendor relations; Jerry Gold-          entered into an agreement with Clark
flow rate through the wand with turbu-             In one case, CRI tested several of one                                                 Jeff Satterfield has been chosen as a divi-   man has transitioned from manufacturing        National, Inc., Elk Grove Village, IL, to
                                                                                                                                          sion manager for Betco Corp., Toledo,         manager to regional sales representative;      acquire certain key operating assets of
                                                                                                                                          OH. Satterfield has been in the jansan        Paul O’Dell has been appointed vice            Clark’s South Bend, IN, broadline food
                                                                                                                                          business for more than 25 years, earning      president of national sales and accounts;      service distribution business. Terms of the
                                                                                                                                          the Betco Pacesetter Award three times.       and Tim Hodges has been promoted to            transaction were not disclosed.

     Send Us Your News!                                                                                                                   He also won the Terry Evans Award for
                                                                                                                                          his outstanding performance in 2005.

                                                                                                                                          Andrew Libman has succeeded the retir-
                                                                                                                                                                                        executive vice president.

                                                                                                                                                                                        Laura Hendricks has joined Service-
                                                                                                                                                                                        Master, Memphis, TN, as president of
                                                                                                                                                                                                                                       Southeastern Paper Group, Inc., Atlanta,
                                                                                                                                                                                                                                       GA, has acquired Coastal Chemical, Myr-
                                                                                                                                                                                                                                       tle Beach, SC. This acquisition will help
                                                                                                                                          ing Robert Libman as president of Arcola,     Merry Maids. Prior to joining Merry            carry out Southeastern’s strategic plan for
     We want to hear what is going on in your business:                                                                                   IL-based The Libman Co. Robert Libman         Maids, Hendricks was vice president of         growth and expansion in the Carolinas.
                                                                                                                                          remains involved with the company in a        supply-chain management at Cintas
          • Awards & recognitions                                                                                                         consultative capacity.                        Corp., Cincinnati, OH.                         Joining Mount Prospect, IL-based Net-
                                                                                                                                                                                                                                       work Services Co. is Edward Don & Co.,
          • Personnel changes                                                                                                             EcoSMART Technologies, Alpharetta,            Mike Murphy has been named vice presi-         a leading U.S. distributor of foodservice
                                                                                                                                          GA, has appointed Guy Russell as vice         dent of business development for Net-          equipment and supplies.
          • Mergers & acquisitions                                                                                                        president of its commercial division.         work Services Co., Mount Prospect, IL.
                                                                                                                                          Russell became EcoSMARTs’ national            Murphy has more than 20 years of sales-        Carmen’s Distribution Systems, Inc.,
          • Upcoming industry events                                                                                                      sales director in 2007 and now manages        management experience in the industry.         Columbus, OH, has been appointed a
                                                                                                                                          the professional, animal health, janitor-                                                    Billerica, MA-based Triple S member-
          • New products and services
                                                                                                                                          ial/sanitation, institutional, and indus-     Wayne Radt has joined Stockdale Co.,           dealer. Under the agreement, Carmen’s
                                                                                                                                          trial market sectors for the company. A       LLC, Toledo, OH, as territory manager,         Distribution has the rights to market the
                                                                                                                                          seasoned management executive, Rus-           after many years of experience in              complete line of Triple S-brand cleaning
                                                                                                                                          sell’s expertise lies in sales, marketing,    paper/janitorial distribution and as a         products and systems in the central Ohio
                                                                                                                                          advertising, and the creation and mainte-     manufacturer representative in Ohio and        market area.
                                                                                                                                          nance of highly motivated and successful      upstate New York.
                                                    Send to ISSA Today ATTN: Michael McQueen                                              teams.                                                                                       The Walter E. Nelson Co. Corporate
                                                                          ISSA                                                                                                          Growth & Acquisitions                          Group, Portland, OR, has purchased two
                                                                                                                                          Stephen Romero is Coeur d’Alene, ID-          DEMA Engineering Co., St. Louis, MO,           long-time janitorial and paper-supply dis-
                                                   7373 N. Lincoln Ave., Lincolnwood, IL 60712-1799
                                                                                                                                          based U.S. Products’ new auto-industry        has purchased Viking Injector, Nesque-         tributors in the Pacific Northwest: Seajan
                                                    800-225-4772 (North America) or 847-982-0800
                                                                                                                                          account executive, heading an entirely new    honing, PA. Viking remains at its current      Supply, Kent, WA, and Stephens Paper,
                                                      Fax: 847-982-0995 • E-mail: mike@issa.com                                                                                         site and operates under the name Viking        Pendleton, OR. Seajan will consolidate with
                                                                                                                                          division for the company (its automotive

24 March/April 08                                                                                                                                                                                                                                                  ISSA Today 25
    MEMBERS MAKING HEADLINES                                                                                                                            WELCOME NEW MEMBERS

Walter E. Nelson of Western Washington,       Awards & Recognitions                                a high sense of awareness for the envi-          DISTRIBUTORS                                 P.J. Hughes Distributors, Inc.               Dimabru Cia Ltda.
Kent, WA, and Dave Belmont, Seajan presi-     Kaivac, Inc., Hamilton, OH, has been                 ronment and humanity’s role in helping           5-S Groupe                                   Cazenovia, NY                                Quito, Ecuador
dent, will become a Walter E. Nelson senior   awarded a U.S. Patent, USPN 7,316,049,               preserve it for future generations. Candi-       Bezons, France
sales representative, specializing in prop-   for its KaiSumpTM system. The KaiSump is             dates considered for the scholarship are                                                      Percept General Trading                      DIY Industries
                                                                                                                                                    630 Supply Co.                               Sharjah, United Arab Emirates                Byron Center, MI
erty management. Stephens Paper will be       used primarily to convert a No-Touch                 required to be enrolled full time and
                                                                                                                                                    Wilmette, IL
merged into Crown Paper & Janitorial          Cleaning machine into a “continuous dis-             must be in their sophomore year at
                                                                                                                                                                                                 Prolimpiso, S.A.                             Earth Friendly Chemicals
Supply, Walla Walla, WA, a Walter E. Nel-     aster and flood recovery system,” accord-            Grand Valley State University. The uni-
                                                                                                                                                    ABC Vacuum Warehouse                         Santo Domingo, Dominican Republic            Virginia Beach, VA
son subsidiary; Jerry Stephens will be in     ing to Matt Morrison, communications                 versity’s College of Interdisciplinary           Austin, TX
charge of new-account development there.      manager for Kaivac.                                  Studies Sustainability Initiative will take                                                   Pyramid II Janitorial Supplies & Equipment   Envirologik Solutions, Inc.
                                                                                                   applications. Applicants are required to         Alto Pressure de Mexico, S.A. de C.V.        Ft. Myers, FL                                Lakeland, FL
Pompano Beach, FL-based AmSan                 Auto racing’s first “Green Team” car,                write a short essay of approximately 500         Mexico City, D.F., Mexico
recently celebrated the grand opening of      owned by Baker Curb Racing and spon-                 words that describes their goals and                                                          Raisa Mex Equipment, S.A. de C.V.            Eureka Clean Pty. Ltd.
its new Atlanta, GA-area distribution cen-    sored by EnvirOx, LLC, Danville, IL,                 focus on sustainability.                         Applied Research, Inc.                       Apodaca, N.L. C.P., Mexico                   Melbourne, VIC, Australia
ter. Located in Doraville, GA, the 147,000-   debuted on the Ford Fusion at the ARCA                                                                Hollywood, FL
                                                                                                                                                                                                 Schlei Supply & Service Co.                  FasTec de Mexico, S.A. de C.V.
square-foot facility features a product       200 Race on February 9 at the Daytona                Stockdale Co., LLC, Toledo, OH, has
                                                                                                                                                    BGS Chemical                                 Lakeland, FL                                 Zapopan, Jal., Mexico
showroom and a convenient pickup              International Speedway. The team was                 announced that vice presidents and part-
                                                                                                                                                    Kent, OH
counter, and it stocks over 28,000 prod-      formed for the purpose of raising aware-             ners Mark Montgomery of Pittsburgh,                                                           Select Amenities Ltd.                        FeatherDusterDepot.com
ucts. The new center employs 42 ware-         ness about the importance of health, pro-            PN, and Ed Reasons of South Lyon, MI,            Columbia Pacific Foodservice, Inc.           Hockessin, DE                                Redmond, WA
house personnel and maintains 14 deliv-       tecting the environment, and the role                have received their Certified Professional       Milwaukie, OR
ery trucks that provide next-day service      environmentally preferred products play              Manufacturers Representative, or CPMR,                                                        Sincorp                                      Franklin Cleaning Technology Europe
within an 80-mile radius of Atlanta.          in keeping the world healthy.                        certification.                                   DH Hygiene Sdn. Bhd.                         Guatemala City, Guatemala                    Herentals, Belgium
                                                                                                                                                    Ampang, Selangor Darul Ehsan, Malaysia
Tennant Co., Minneapolis, MN, has                                                                  NISSCO, LLC, Dulles, VA, has announced                                                        Stock Solucoes Avancadas em Higiene          Fumagalli Componenti S.p.A.
entered into a purchase agreement with                                                             the results of its 2007 Travel Reward            Empire Maintenance, Inc.                      e Saude                                     Milano (MI), Italy
                                                                                                                                                    St. Laurent, QC, Canada                      Canoas, Rio Grande do Sul, Brazil
Falkirk, Scotland-based Applied Sweep-                                                             Incentive Program (T.R.I.P.). According to
                                                                                                                                                                                                                                              Gateway Safety
ers, maker of Green Machines® brand                                                                Mark Bozich, NISSCO’s executive vice
                                                                                                                                                    Estericlean Colombia S.A.                    Sun Industries, Inc.                         Cleveland, OH
cleaning equipment. The deal, valued at                                                            president, “Having more than 70 people                                                        Boynton Beach, FL
                                                                                                                                                    Bogota, Colombia
approximately US$68 million, was                                                                   on the NISSCO T.R.I.P. to the Riviera Maya                                                                                                 Guangzhou Lopiepaper Co. Ltd.
expected to close by the end of February                                                           is a great success. But the fact that our pre-   Eurotec, S.L.                                Variety Disposable Products                  Guangzhou, Guangdong, China
or early March of this year. Applied                                                               ferred-supplier sponsors gained millions         Madrid, Spain                                Nassau, Bahamas
Sweepers is a privately held company                                                               in new business dollars from this program                                                                                                  IET Aquaresearch Ltd.
with 2007 revenues of roughly $40 mil-        From left: Greg Lewis, Paper Products sales manag-   is the most important. Growing our sup-          Genesan, LLC                                 MANUFACTURERS                                North Hatley, QC, Canada
lion; it is recognized as a leading manu-     er; Mark Jackmore, Rubbermaid director of sales;     pliers’ sales is what it’s all about.”           Gorham, ME                                   Arch Biocides
facturer of sub-compact outdoor sweep-        Doug Townshend, Paper Products vice president;                                                                                                     Smyrna, GA                                   Kiiltoclean Oy
                                              and Jason Cianciolo, Rubbermaid mid-Atlantic                                                          Grand & Toy Ltd.                                                                          Tampere, Finland
ing machines in the United Kingdom.                                                                Industry Losses
                                              regional sales manager.                                                                               Toronto, ON, Canada                          AVET USA, Inc.
                                                                                                   Dale Norgren, a long-time leader in the
                                                                                                                                                                                                 Pompano Beach, FL                            Kwazar Corp. Sp. Z.o.o.
For only the second time in its nearly 80-    Rubbermaid Commercial Products, Inc.,                janitorial supply business, passed away                                                                                                    Jaktorow, Poland
                                                                                                                                                    Greko Supply Co.
year history, General Floorcraft, Inc.,       Winchester, VA, recently received recogni-           January 12, 2008, in Palm Desert, CA, at         Covington, KY                                Bellanet GmbH
Paterson, NJ, has changed ownership. In       tion as Vendor of the Year by Paper Prod-            the age of 78, after a long battle with can-                                                  Ritterstrasee, Germany                       LAD, LLC
the late spring of 2007, Francis Kane         ucts Co., Inc., Pittsburgh, PA. Paper Prod-          cer. Born in Minneapolis, MN, he gradu-          Hoke Distributing, Inc.                                                                   Jacksonville, FL
acquired the company from Barry Gore.         ucts’ vice president, Doug Townshend,                ated from West High School in 1947 and           Statesville, NC                              Casabella
                                              credited Rubbermaid’s hands-on sales                 went on to play football at the University                                                    Blauvelt, NY                                 Lincoln Paper & Tissue
Nilodor, Inc., Bolivar, OH, has added         support, product innovation, product                 of Minnesota on a scholarship. Norgren           Interchem Ltd.                                                                            Lincoln, ME
three manufacturer representatives to the                                                          was the successful business owner of             Nassau, Bahamas                              CDF Corp.
                                              training programs, market strategy, and
                                                                                                                                                                                                 Plymouth, MA                                 Milyon S.A.
Nilodor family: Norwest Brokerage, cov-       true partnership values as the factors that          Brissman-Kennedy, Inc., St. Paul, MN.
                                                                                                                                                    J&J Chemical, Inc.                                                                        Mexico City, D.F., Mexico
ering the states of Washington and Ore-       led to its selection.                                His devotion to his business made him a
                                                                                                                                                    Idaho Falls, ID                              Chemitech Ltd.
gon; The Sales West Group, covering Col-                                                           leader in his industry, but the joy he took                                                   Saint-Petersburg, Russia                     National Towelette Co.
orado, New Mexico, Wyoming, and               Nichols, Muskegon, MI, is making a                   in his business relationships defined him        Jam-Pak, LLC, dba Ascension Paper Products                                                Bensalem, PA
Montana; and The DeBolt Co., Inc., cov-       commitment to academics and sustain-                 as a person. He was an amazing athlete           Gonzales, LA                                 ChemLink Laboratories, LLC
ering Florida, Georgia, Mississippi, Ala-     able communities by offering a scholar-              with a passion for golf, which he enjoyed                                                     Kennesaw, GA                                 Nilfisk Advance de Mexico
bama, and Tennessee.                          ship through the Grand Valley State Uni-             most of his life. He is survived by his          Lux for Life                                                                              Mexico City, D.F., Mexico
                                              versity College of Interdisciplinary                 wife, Harriet; two sons, Jeffrey and Chris;      Bogota, Colombia                             CT Corp. Ltd.
LagasseSweet, Deerfield, IL, has selected     Studies Sustainability Initiative. The               a daughter, Susan; four stepchildren,                                                         Foshan, Guangdong, China                     Prolitec, Inc.
Crown Mats and Matting, Fremont, OH, to                                                            Linda, Jim, Susan, and Martha; and 19            Multiregio, S.A. de C.V.                                                                  Milwaukee, WI
                                              scholarship supported by Nichols is to
                                                                                                                                                    Monterrey, N.L., Mexico                      Diamond Concrete Tools
be its primary supplier of matting systems.   encourage leadership and education with              grandchildren.
                                                                                                                                                                                                 Montreal, QC, Canada

26 March/April 08                                                                                                                                                                                                                                                              ISSA Today 27

SD International                         Frutech International Corp.                   BUILDING SERVICE CONTRACTORS                   K&L Cleaning Specialists, LLC                IN-HOUSE SERVICE PROVIDERS                Powertank Pty. Ltd.
Tallahassee, FL                          Lakeland, FL                                  Absolute Cleaning Solution, LLC                Rio Rancho, NM                               Bay Area Medical Center                   Rose Bay, NSW, Australia
                                                                                       Winter Park, FL                                                                             Marinette, WI
Stuff Really Works, LLC                  Superior Tire & Rubber Corp.                                                                 Knop Gebaude-Dienstleistungen GmbH                                                     Rose-Hulman Institute of Technology
Camdenton, MO                            Warren, PA                                    ACI Clean Concepts, Inc.                       Verden, Germany                              Canon Elementary                          Terre Haute, IN
                                                                                       Santa Maria, CA                                                                             Colorado Springs, CO
Sungro Products, LLC, dba R-Value/West   WHOLESALERS                                                                                  Krystle Kleen Cleaning Service                                                         San Antonio College
Los Angeles, CA                          Dot Foods, Inc.                               Albert’s Building Maintenance                  Cerro Gordo, NC                              Carnival Corp.                            San Antonio, TX
                                         Mt. Sterling, IL                              Phoenix, AZ                                                                                 Doral, FL
Suzhou Mingkang Filter Co. Ltd.                                                                                                       Laio Vof                                                                               Satilla Health Services
Suzhou, Jiang Su, China                  Essere Co., Ltd.                              Blue I Ltd.                                    Brunssum, Netherlands                        City of Lakeland                          Waycross, GA
                                         Tokyo, Japan                                  Minneapolis, MN                                                                             Lakeland, FL
Tersano (International) SRL                                                                                                           Marcis & Associates, Inc.                                                              Seminole County Schools
St. Catharines, ON, Canada               ASSOCIATES                                    Bravo! Group Services                          Spring, TX                                   East Alabama Medical Center               Winter Springs, FL
                                         Billtrust                                     Piscataway, NJ                                                                              Opelika, AL
The Sherwin Williams Co. - Specialty     Jamesburg, NJ                                                                                My Precision Cleaning Services, Inc.                                                   St. Joseph Convent
 Aerosol Group                                                                         Budget Janitorial, Inc.                        Hagerstown, MD                               Francis Howell School District            Campbellsport, WI
Cleveland, OH                            Hathaway Capital                              Buena Park, CA                                                                              St. Charles, MO
                                         Mukilteo, WA                                                                                 Pioneer Adult Rehabilitation Center (PARC)                                             St. Louis Public Library
Trilha Industria o Comercio Ltda.                                                      Ciocca’s Executive Cleaning                    Clearfield, UT                               Harrisburg Property Services              St. Louis, MO
Sao Paulo, SP, Brazil                    Integre Partners                              Ft. Wayne, IN                                                                               Harrisburg, PA
                                         Chicago, IL                                                                                  Quali-Net                                                                              St. Mary Medical Center
Vax Commercial                                                                         Clean Green Maids, LLC                         Dakar, Senegal                               Health First                              Walla Walla, WA
Droitwich, United Kingdom                IRA Institut                                  Brooklyn, NY                                                                                Melbourne, FL
                                         Tubingen, Germany                                                                            Sanitary Maintenance Services, LLC                                                     Texas A&M International University
Xtreme Sponge, LLC                                                                     Clean Tech, Inc.                               Durango, CO                                  Hospital for Special Care                 Laredo, TX
Hurricane, UT                            Jim Rubenstein & Associates                   Wichita, KS                                                                                 Bristol, CT
                                         Frisco, TX                                                                                   SBM Site Services, LLC                                                                 The Country Club of Virginia
Zenex International                                                                    Cleanomatic de Guatemala S.A.                  McClellan, CA                                Howard University Hospital                Richmond, VA
Cleveland, OH                            Johnson Street Global Studies                 Guatemala City, Guatemala                                                                   Cheverly, MD
                                         High Point, NC                                                                               Sodexho                                                                                University of Buffalo
Zurn Commercial Brass                                                                  Contract Service by Brown, dba ServiceMaster   London, ON, Canada                           M&T Bank Stadium/Baltimore Ravens         Cheektowaga, NY
Sanford, NC                              Nexreg Compliance                              by Brown                                                                                   Baltimore, MD
                                         London, ON, Canada                            Albuquerque, NM                                SparkleTeam                                                                            University of Medicine & Dentistry of
MANUFACTURER                                                                                                                          Boca Raton, FL                               Margaret Tietz Nursing & Reh. Center       New Jersey
REPRESENTATIVES                          Organisationsberatung                         Crothall Services Canada                                                                    Jamaica, NY                               Newark, NJ
Global Source Canada Ltd.                Meschede, Germany                             Dartmouth, NS, Canada                          Tasale GmbH
Toronto, ON, Canada                                                                                                                   Korle, Germany                               Mayo Foundation for Medical Education &   University of Vermont
                                         Sanigesco Plus, Inc.                          CVE, Inc.                                                                                    Research                                 Burlington, VT
Oriental Cosmetics S.A.                  Longueuil, QC, Canada                         San Francisco, CA                              TDO Cleaning                                 Phoenix, AZ
Port-au-Prince, Haiti                                                                                                                 Rostov-na-Donu, Russia                                                                 Valley Regional Medical Center
                                         Stark Consulting                              Deco Clean Services Corp.                                                                   Mercy Hospital                            Brownsville, TX
Quinn & Associates, Inc.                 Loveland, CO                                  Panama City, Panama                            Tidy Environments Janitorial Service, Inc.   Portland, ME
Lexington, KY                                                                                                                         Leicester, NC                                                                          Washtenaw Community College
                                         Twin Modal, Inc.                              Defender Services                                                                           Newport News Public Schools               Ann Arbor, MI
Sales West Group                         Roseville, MN                                 Atlanta, GA                                    Uni-Hygiene Sdn. Bhd.                        Newport News, VA
Centennial, CO                                                                                                                        Georgetown, Penang, Malaysia                                                           York Hospital
                                         UT Center For Clean Products                  Floor Rescue, Inc.                                                                          North Florida Retirement Village          York, PA
SWL Associates                           Knoxville, TN                                 Barre, VT                                      Vocational Training Center                   Gainesville, FL
S. Windsor, CT                                                                                                                        Fargo, ND
                                         West Virginia Association of Rehabilitation   G&A Maintenance/Service Keepers                                                             Ohio University                           For more detailed information on these new ISSA
ASSOCIATE MANUFACTURERS                    Facilities                                  Miami, FL                                      X-Mold                                       Athens, OH                                members, visit ISSA.com and browse our online
ASI Technologies, Inc.                   Institute, WV                                                                                Norcross, GA                                                                           Membership Directory.
Montgomeryville, PA                                                                    Geralex Cleaning Services                                                                   Orange County Government
                                         ASSOCIATE TRAINER                             Chicago, IL                                                                                 Orlando, FL
Bio-Cat, Inc.                            The Craig Group
Troy, VA                                 Longwood, FL                                  J&J Office Cleaning                                                                         Oregon University Housing & Dining
                                                                                       Orlando, FL                                                                                  Services
CBC America Corp.                                                                                                                                                                  Corvallis, OR
Commack, NY                                                                            Jet Window Cleaning
                                                                                       Marietta, GA

28 March/April 08                                                                                                                                                                                                                                            ISSA Today 29

                                                         April 2, 3, 10, 16, 17, 2008
 Economical • Efficient • Easy to Use                    7 Industry Megatrends Impacting Your Business
                                                         Featuring John Delany
                                                         Chicago, IL, USA (April 2); Atlanta, GA, USA (April 3); Los
                                                         Angeles, CA, USA (April 10); Sturbridge, MA, USA (April 16);
                                                         Philadelphia, PA, USA (April 17)
                                                         Contact: ISSA Customer Service Department,                                                                                                                  CHINA
                                Disposable               800-225-4772; e-mail, education@issa.com
                               Clean-Up Kits
                             to help you comply with
                                                         April 30-May 1, 2008

                               OSHA’s Bloodborne
                                                         Can Clean 2008

                                                         The Direct Energy Centre

                                                         Toronto, ON, Canada

                             29 CFR Part 1910.1030
                                                         Contact: Diane Gosling, 416-620-9320;
                             U.S. Patent #4,917,238
                                                         e-mail, cssa@cssa.com
                             CDA. Patent #1,317,257
                                 FDA #2183885
                                                         May 6-9, 2008†
                                                         ISSA/INTERCLEAN® Amsterdam 2008
                                                         Amsterdam RAI Exhibition and Congress Centre
                                                         Amsterdam, Netherlands
                                                                                                                                    International Trade Fair for the Cleaning Industry
            Call H&S Manufacturing, Inc.
                                                         September 8-11, 2008†
                                                         ISSA/INTERCLEAN® North America 2008
                                                                                                                                    The Venetian, Macau, China
    for other product information 800-827-3091           Las Vegas Convention Center
727 East Broadway • Williston, North Dakota 58801        Las Vegas, NV, USA
                 Fax 701-774-3091
                                                                                                                                    Join us in Macau for ISSA/INTERCLEAN China 2008
                                                         November 4-6, 2008†                                                        Access one of the world’s fastest-growing markets by exhibiting at the only
                                                         ISSA/INTERCLEAN® China 2008                                                professional cleaning show in China. Hosted in an emerging international
                                                         Venetian Macau
                                                                                                                                    business destination accessing as many as 130 million people within
                                                         Macau, China
                                                                                                                                    a two-hour travel radius.
                                                         March 10-12, 2009
                                                         The Cleaning Show 2009                                                     For more information, please visit
                                                         National Exhibition Centre
                                                         Birmingham, UK
                                                         Contact: Martin Scott, 44-1895-454438;                                     www.issa.com/china
                                                         e-mail, martinscott@quartz.uk.net
                                                         May 13-15, 2009†
                                                         ISSA/INTERCLEAN® Central & Eastern Europe 2009
                                                         Expo XXI Warsaw International Expocentre
                                                         Warsaw, Poland
                                                         October 6-9, 2009†
                                                         ISSA/INTERCLEAN® North America 2009
                                                         McCormick Place
                                                         Chicago, IL, USA

                                                          †CONTACTS FOR ISSA/INTERCLEAN® SHOWS
                                                       North America: The ISSA Sales Department, 800-225-4772 (North America)
                                                       or 847-982-0800; fax, 847-982-0819; e-mail, annie@issa.com or
                                                       carl@issa.com. Asia: Lionel Koh, 65-67538670; fax, 65-67530190; e-mail,
                                                       lionel@issa.com. Mexico: J. Felix Villaseñor M., 52-55-5536-1418; fax, 52-
                                                       55-5587-2012; e-mail, direccion@promex.com.mx. Europe and all other loca-
                                                       tions: Mark Armitage, 31-20-549-1440; e-mail, mark@issa.com. For informa-
                                                       tion on ISSA events, contact ISSA, 800-225-4772 (North America) or 847-
                                                       982-0800; fax, 847-982-1012; e-mail, info@issa.com; or vist the ISSA Web
                                                                                                                                                                                                                  04.05.06 NOV
                                                       site, issa.com.
                                                                                                                                                                                                                   MACAU • CN
7373 N. Lincoln Ave.
                                 PRESORT STANDARD
                                    U.S. POSTAGE
                                 JEFFERSON CITY, MO
                                   PERMIT NO. 210
Lincolnwood, IL 60712-1799 USA

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